Help Me Move My Pet

Employee Profile: Joe, PetRelocation Corporate Account Manager

Wednesday, March 11, 2015 by Core Values

joeBy Kelley Barnes, Director of HR

If you have a ‘Joe Fraser type’ in your company, then you know how lucky you are.

What do I mean by that – a ‘Joe Fraser type’? In this case, it means to have that outgoing, social personality who also has the uncanny ability to get things done. In the offices of PetRelocation, in addition to being the point of contact for a number of our corporate accounts, Joe is the driving force behind our well-attended, regular monthly outings to experience Austin culture and fun. (Of course it doesn’t hurt that our offices are one block over from Austin’s legendary Sixth Street Entertainment District).

Joe is someone we can always rely on to have a smile on his face and to generally rally the troops when a cheerleader is needed. It’s clear he draws on his skills in Improv and Comedy on a daily basis. It’s also no accident that he sits next to the office gong.

For Joe and the other members of our Corporate Accounts team, the end of February is the start of high season. More and more requests will come to us for clients who are being moved around the world by their companies during the start of summer as they plan ahead for the big life change.

Before things get hectic for Joe, he was able to take a few minutes to answer the profile questions below. I hope his answers will bring a smile to your face as they did to mine.

Why did you decide to apply to PetRelocation initially?

I applied for the Sales Consultant role right before I got married in 2011. At that time, I was managing a Segway tour company in downtown Austin. While it was one of the most fun jobs I had ever had, it didn’t provide me the means to provide my soon-to-be wife the life that she needed. So I was searching for a “cool job” that paid more than the Segway job and also had benefits. When I found PetRelocation, everything just fell into place. February 1, 2015 marked my 3-year anniversary with the company.

What’s your first memory of working at PetRelocation?

My first memory of PetRelocation in general is when I interviewed for the job and had to give the presentation. I was so nervous that I showed up for the interview 1.5 hours early, so I sat in my car and gave the presentation to my steering wheel for an hour. It ended up paying off because the presentation went very well. After I finished, the CEO told me that I basically got the job. So when I left the office, I did Kung Fu kicks all the way to my car. Little did I know, all of the windows on the building face the street that I kicked my way down…


joe's dogs

Joe's dogs Django & Gypsy

What’s your favorite client story?

My favorite client story was when I moved a Ball Python named Jesus for a corporate client. I was nervous throughout the entire process because snakes are so sensitive. I was afraid that something would go wrong and I would be “the guy who lost Jesus.” Fortunately, the move went off without a hitch and Jesus was safely reunited with his family.

What was your most challenging move/client?

My most challenging move to date was for a 13-year old epileptic Yellow Lab from the US to the Dominican Republic. The dog was so large that she required a custom travel crate in order to meet international airline standards. The size of kennel required ended up being too large to fit on any standard commercial aircraft that serviced Santo Domingo. The result is that we had to drive the dog to Miami and take a cargo flight to Santo Domingo before driving 3 hours to the client’s home. Fortunately, all went well and Molly is now home safe with her family!

You started as a Sales Consultant and moved into Corporate Accounts. What is different about the two roles?

The difference between the consulting role and managing accounts really comes down to the types of clients you are dealing with. When working with clients on the web, anyone can “walk into our store” and request service. These clients come from all types of situations, backgrounds and locations, which always kept me guessing before each call. When managing the accounts, we are typically dealing with high-level corporate executives, HR professionals and 3rd party relocation companies. So in the corporate business, I must be accountable to two or more parties for each move and there are no set “regions” of the world that I work with. But I love that account management keeps me on my toes!

What do you think will change about pet travel in the next five years?

I think that the major changes in pet travel in the next five years will come from the airlines and government organizations of the world. The western attitude towards pets is rapidly spreading to countries all over the world and more people are moving pets internationally than ever. I believe this will spur more and more airlines to implement pet safe programs so as to cash in on this industry trend. I also believe that the governing bodies of the world will begin working to standardize import requirements across the world. This will allow pets to travel more freely by streamlining airline and country import requirements.

Emily & Joe

Joe and his wife Emily

What do you wish other people knew about the company?

I wish people knew what a small group that we are. From the outside looking in, we look like a multi-million dollar corporation that moves an unfathomable amount of pets around the world. In reality, we are 30 committed pet-shipping professionals changing peoples’ lives in a way that has never been done before.

What’s your best hidden talent?

My best hidden talent is my skill at singing R&B karaoke. I love getting up on stage, pretending to be nervous and watching people immediately assume that I am going to sing country music or be a poor performer. Then Brian McKnight kicks on and I blow their expectations out of the water. #KaraokeSwag

What do you like to do when you aren’t working?

When I’m not working, I like to spend time with my wife and two little Chihuahuas. During the warmer months here in Texas, you can find us floating the river, diving into Central Texas’ many swimming holes and attending the endless number of festivals in the Austin area. From SXSW to The Texas Renaissance festival, from Carnaval Brasileiro to the X Games, we do it all and enjoy the Austin lifestyle to the fullest.

What was the last book you read for fun? What did you enjoy about it?

The last book I read was Clive Barker’s Coldheart Canyon. I am a lover of everything Horror (movies, books, etc.), so Clive Barker and I are old buddies. I love the imagery he uses to paint a picture in my mind of the hellish nightmares in his novels.

Hollywood wants to make a movie about your life. Who do they cast to play you?

Hugh Jackman... obviously. :)


Read more about Joe and the rest of the PetRelocation team here. Want to work at PetRelocation? Take a look at our current open positions.

Choosing the Right Dog Travel Kennel

Wednesday, December 3, 2014 by Pet Travel Center Questions

From: Damon
Estimated Move Date: 02-11-2015
Reason: Military Move
From: Baltimore/Washington
To: Raimstein, Germany
Pets: Kiara is a female German Shepard, she is two and half years old and her weight is usually about 70 lbs. Louie is a male Japanese Akita and he is two and half years old as well, and his weight is about 75 lbs.

Dear PetRelocation,
I'm trying to find accurate information about what kennel buy for my dogs and how they can travel with me. Basically I've been reading different things online about kennels and sizes and I don't know what to buy or even if they can travel as checked baggage. They are both house-trained and kennel trained as well and are very friendly.
Thank You,
Hi Damon,
Thanks for contacting us with your pet travel question! The travel kennel is a very important part of the process so you're right to spend some time doing research.
Take a look at this information regarding how to choose the right dog travel crate. In short, it needs to be the right size and it needs to be airline-approved (we often use Petmate Sky Kennel brand crates). You'll probably need to measure your dogs (both their height and their length) and maybe even have them "try on" a crate at the pet store if possible.
For your information, here are the pet import requirements for Germany as well as the answers to a few common pet travel questions. We've helped many pets move safely to Germany -- here's the story of Maya's recent trip, for example.
Please contact us if you'd like a consultation about your move, and either way, good luck!

Dog Travel from Italy to the United States

Monday, February 10, 2014 by Pet Travel Questions

Name: Carole
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cane Corso (110 lb.)
From: Sicily, Italy
To: Atlanta, GA


Dear PetRelocation,

I need cost estimate, where to buy a large pet kennel for the flight, any special paperwork that's required, etc. I already know about getting the Health Certificate from an authorized Italian vet, and the CDC said they don't require any special papers, but I don't know things like, if it's better to fly the pet via Delta, Alitalia, etc. or are there special pet transporters?

My son has been in Sicily for 11 years and is returning to the US. He asked me to find out how to transport his dog.




Hi Carole,

Thanks for contacting us with your question. To start, please take a look at the pet import requirements for the United States. The US requires that you have an international health certificate and proof that pets are up to date on the rabies vaccine.

You can review this information about choosing the correct travel crate, as well. Many people visit a pet store to "try on" the travel crate before they buy and then buy the crate there or, if no pet stores are available to your son, he can buy one online. It sounds like his dog may need a custom crate (we have information about custom crates that you'll find through the above mentioned link, and if you have questions we can tell you more).

The price of our door-to-door services depends on a several factors, but in general international moves begin at around $2,500-$3,000 USD. If you'd like to continue to research your options, another great resource for pet travel information and finding local pet agents yourself is IPATA.org.

Finally, in terms of airlines, it's very important to choose a pet-friendly airline. We often use KLM, Lufthansa and United due to their established pet policies. Since you're flying a large dog, it will also be important to check with the airline ahead of time to make sure the cargo space in the plane will be able to accommodate the crate.

This is a lot of information, so please don't hesitate to contact us if you have questions about anything, including our comprehensive services. Thanks again, and we hope to hear from you soon.


Traveling with a Special Needs Dog: Scooter's Story

Tuesday, November 19, 2013 by PetRelocation.com Customer

Relocating a healthy pet can take quite a bit of time and effort, so imagine the stress the caretaker of a special needs pet might feel at the beginning of a move.

We've helped to relocate older pets and have assisted a few with minor health concerns, but until recently PetRelocation had never had the chance to meet a dog like Scooter. Born with only two legs, Scooter was blessed to find his way to a loving home as a puppy and last month moved with his family to Malaysia.

Scooter's owner Kim was kind enough to share the story of moving Scooter and their other dog Harley from Texas to Malaysia, and she offers some excellent info about crate training, quarantine, and dealing with the stress of a move. It's a great read for anyone planning to travel with a pet!

Tell us a little bit about Scooter.

He was born from a litter of three puppies, and two out of the three were born with no front legs. My Aunt Sharon, a breeder, informed me about Scooter and his special needs and I told her that I would take him. She agreed to let me have him knowing I would give him the best care. So we took him in and he joined our family with our other hairless, Harley.

The first few months were difficult. Scooter was so tiny and could not move. His back legs were like rubber. In time, after working with him and using popcorn to entice him, he began moving. Soon he would be hopping like a bunny rabbit and walking on his back legs. He grew into a wonderfully happy and healthy guy. Now he is loved everywhere we go and he gets lots of attention.

What were your initial concerns about moving Scooter?

My husband took a job overseas in Malaysia. We were here before a few years back and left the dogs at home. It was heartbreaking for me and I missed them terribly, so this time around I refused to go without my babies. I began to do some research and found PetRelocation online. After speaking with Cara and Tyler I decided I would go for it.

I had a lot of reservations and anxiety, as Malaysia is not a very dog friendly country. As time got closer I became more and more apprehensive about the whole thing. I had fears about the long flight, and wondered if Scooter would be okay. I guess my biggest fear was that since Scooter was special needs they would think he was sick and take him away. Tyler reassured me this was not the case. I have to admit that in the back of my mind It was still a big concern for me.



What would you say to someone who was getting ready to move a special needs pet?

If you have a special needs pet, do not let that stop you from taking them with you. They are part of the family and you shouldn't leave them behind because of this. Start making the preparations for them early on. PetRelocation will definitely help in making sure you have what you need for your babies.

Tyler called the quarantine ahead of time and let them know about Scooter, so they were expecting him. I highly recommend taking your pet in cabin if you can. There are about three airlines that allow you to take your pet in cabin internationally if they are small. I also started early with using the kennels for the dogs. I went out and bought the kennel that I would be using for them to travel in. At first it wasn't an easy process -- I started putting them in for a couple of minutes and worked my way up to a few hours. I left the kennels open, and before long the dogs would go in there on their own to sleep during the day.

I HIGHLY recommend starting this process early. Take pee pads and pet snacks on the flight. Put pee pads in the kennel in case of an accident. We did have one so it was good we were prepared.

What was the biggest surprise you encountered during this process?

I guess the biggest surprise for me was how well the dogs did on the trip. I worried myself sick about how they would do on the long flight. The actual flying time was about 24 hours and three different flights, so including the 12 hour layover in Frankfurt and Thailand it ended up being about 40 hours of travel time.

They did really well, though. On the flight they whined very little. When they would get a little loud I would take the kennel to the bathroom and take them out and hold them and offer them a pee pad. I am very proud of them and I was truly surprised at how great they did. No one even knew they were there under the seat. They traveled like they had done it 100 times before, not like this was their very first time to ever be on an airplane.

I have to give a shout out to Lufthansa airlines. When I checked in at the airport with the dogs they were very nice and friendly. The agent had me take the dogs out so she could see them and hold them. They all went nuts over the dogs. I told her I was terrified to fly with them and it was their first time. She reassured me that I should never be afraid to fly with a pet on their airlines. I told her I was afraid they would bark and whine. She said if they do no one will hear them because of the sound of the engine. She was right!



Can you tell us about the arrival and quarantine processes?

Well when we finally arrived in Malaysia 40 hours later, we were all exhausted. I had to go check the dogs into immigration at the baggage claim. The lady at the pet immigration desk was not very friendly. I gave her all my paper work and signed them off. It was VERY difficult to walk away from my babies and leave them in the hands of a stranger.

As I went to my house that night I cried all the way. I could not sleep that night worrying about them. First thing the next morning, I took the one hour ride to quarantine to see my babies. Do not forget to take your passport! I checked in and they told me where the dogs were located. I took the long walk to where they were and was truly relieved when there were my two babies looking out their screen door at me. My heart was overjoyed that they were there and alive and well, and they were just as happy to see me.

The quarantine room they stayed in was big. I went to see them every day except one day. It was very hard walking away from them and leaving them there. The whines and barks always tugged at my heart. The truth is that a week is not bad at all. The quarantine place was pretty good; their room was always clean when I went to see them and they always had a full dish of clean fresh water and food. They took care of their basic needs.

I highly recommend going to see your pets as much as possible if you are able to. Everyone knew who Scooter was. I ran into one of the workers one day, and she told me that when Scooter first came she laid him on a towel and put the food and water right by him. When she came back later to check on him he was in a different spot. She was shocked to know he could move! I thought that was pretty funny. Scooter has no problem getting around for sure :). Although a little scary for us, I want to reassure you that the quarantine will care for your pet. Not like we would, but they will meet their basic needs.



I was ecstatic the day the boys came home. They are now doing well here in Malaysia and they have adjusted very well to life in a condo. The condo we live in is mostly Japanese; they love dogs and there are lots of dogs here in our condo. I have made many friends here because of the dogs.

Scooter is still the talk of the town. Poor Harley gets left in the cold, LOL. I miss the days of putting the dogs in the car and going here and there -- things are different here for sure. There are some nice doggie hotels to leave them when we travel, though.

Overall I have to say our experience was mostly a positive one. I am thrilled to have my boys here with me and I would do it all over again. Thank you PetRelocation, and I want to give a shout out to Tyler and Cara for making this all possible and making it a pretty smooth transition. I'm happy to have my WHOLE family here together at last.

Pet Travel Question: Selecting Travel Crates and Shipping Dogs to the United States Safely

Thursday, May 23, 2013 by Pet Travel Questions

Name: Karine
Number of Pets: 2
Pet Type: Dogs
Pet Breed: 1 Coton de Tulear + 1 Shih Tzu
From: Lyon, France
To: Fairport, New York, USA

Is it possible for both my dogs to travel together in the same kennel to avoid too much stress for them? What are the specific requirements for dogs to enter the United States?


Hi Karine,

Thanks for contacting us. First, here are the pet import requirements for the United States. To answer your other question, yes, each of your dogs will need an individual crate. The travel crate must meet the requirements of the airline and will be large enough to allow good air circulation.

Speaking of stress, we recommend that you crate train your dogs (on their own) well in advance of the trip so that they'll view it as a safe place to be. If your dogs feel comfortable in their crates, the trip is likely to be much easier for them.

Please let us know if you have more questions or if you're interested in our services. Have a great trip!



Summer Pet Travel Update: Embargo Information from United Airlines and Delta Airlines

Monday, May 13, 2013 by Caitlin Moore

Continuing our coverage of summer pet air travel embargoes and restrictions, today we have news that Delta Cargo has begun its Summer Live Animal Program. This means that during the summer months (specifically May 13 through Sept. 29, 2013) select stations will provide "additional care and protection" for pets and will fly certain breeds during warmer temperatures. Normally Delta will not fly pets if the temperature exceeds 85F/29C.

Please contact us to find out about the qualifying airports, and note that Delta Cargo will not accept any snub-nosed dog or cat if the temperature exceeds 75F/24C for any city. To qualify for these special summer allowances, all cities the pet is being routed through must qualify.

Delta may end up being the best choice for some people, but based on our experience, it's preferable to fly with an airline that operates with pet safe procedures all year (United Airlines drives pets out to the airplane in a temperature-controlled vehicle, for example, so the weather outside is not as big a factor). That being said, because English Bulldogs, Olde English Bulldogs, French Bulldogs and mixed varieties of these breeds are especially susceptible to the stress of travel, United has released some breed-specific adjustments recently. See the full Bulldog update here.

Also regarding United, Boston Terrier puppies, American Bulldog puppies and Pug puppies may fly any time of the year without restriction, but adults of these breeds are completely embargoed from May 15 to Sept. 15. To provide extra safety, snub-nosed breeds should use travel kennels that are one size larger than normally required.

All these rules can certainly sound confusing and this is just a quick overview, so don't hesitate to contact us if you have questions about the specifics of these summer regulations for pet travel. It's our job to see pets transported safely, and our team of specialists is happy to discuss your options and concerns.

Please stay in touch for more summer pet travel news, and travel safely everyone!



Pet Travel Question: Moving With an Older Dog

Tuesday, March 26, 2013 by Pet Travel Center Questions

Name: Kathy
From: Austin, TX
To: Prague, Czech Republic
Pet: Emily, 11-year-old Great Dane, 130 lbs

I am looking at the possibility of relocating to Prague for school for a year. I know it is probably not the best idea for a large old dog to be relocated, but I cannot imagine leaving her behind so I need to know what my options are. Can this be accomplished safely?

I know there are no quarantine requirements in the Czech Republic, but need to know the best airline and the cost to transport her. It is a very long time to be traveling and caged. Are animals able to de-board and go potty?

She is healthy, but can get stressed at times. I do have a crate that will fit her. She has not used it since she was small, but I could get her used to it again.
Hi Kathy,
Thanks for the questions! Your concerns mirror those that many pet travelers have, and we hope we can offer some guidance. While it is possible to move dogs in your situation (we have moved older dogs, larger dogs, and older larger dogs), it's important to first talk with your vet and consider doing an in-depth  health screening to properly assess whether or not your Great Dane is up for the trip.
If you decide to go forward, choose a pet-friendly airline. We often use KLM and Lufthansa for European flights, as they operate with well-established pet policies that make long journeys as comfortable as possible.
If she's prone to stress and hasn't been in her crate for awhile, you'll want to start re-acclimating her to the kennel as early as possible. If she has grown bigger since you first used that one, you'll also need to make sure the crate you  have is airline-approved and large enough for her to move around and enjoy good airflow. Here's more info about pet travel crates and custom crates.
Finally, here are the pet import requirements for the Czech Republic for your reference. If you have any more questions, please contact us or fill out our free quote form. Since you're in Austin, you're even welcome to stop by our office to talk to a Specialist if you'd like!
Good luck, and we hope to hear from you soon.
Oakley recently moved safely from Austin to Amsterdam. She required a custom crate.


Pet Travel Question: Bringing Pets to and from the European Union

Monday, February 18, 2013 by Pet Travel Questions


Name: Sharon
Number of Pets: Two
Pet Type: Dogs
Pet Breed: Komondors
From: Canada
To: Ijzendijke, Netherlands

My partner and I want to travel in Europe for six months. We have a home in Ijzendijke(Netherlands) to live in (family home). We would like to leave from Toronto in April and return the end of Sept. We plan this for 2014. We want to be on the same flight as our dogs. We were planning on buying kennels but didn't know if the Airline would accept them. I read all the requirements the EU states, however they state after four months the dogs have to have a rabies shot again. Can we have that done in Europe and will it allow the girls to return home with that shot?

Thank you,



Hi Sharon,

For reference, here are the pet import requirements for the Netherlands and for Canada. To return to Canada the dogs will need to have up-to-date rabies vaccines (administered more than 30 days from the departure date and less than a year). As far as kennels, they need to be airline approved and sized correctly. Here is some information from our blog about choosing a pet travel crate.

Please take a look at this information and let us know if you have any more questions. Thank you, and good luck with the trip!


Lessons in Pet Travel: Reba's Big Adventure

Wednesday, August 15, 2012 by Caitlin Moore

Just about everyone who works here at PetRelocation.com has at least one pet at home, but not all of us have had the chance to experience what our customers do -- flying with our dog or cat.

When Pet Relocation Specialist Sarah S. recently took her Irish Goldendoodle Reba on summer vacation, we realized it would be fun to share her travel story -- and what she learned -- here on the blog.

This is what Sarah had to say about flying with Reba for the first time as well as what it was like to deal with the natural nervousness that pet travel can sometimes inspire.


Where did you go and why did you decide to bring Reba?

I went home to Michigan to visit my family. We were renting a cottage on Lake Michigan and I took Reba for several reasons:

  1. I couldn’t imagine being without her for a week. Lame, right? (*Editor's Note: Not Lame!)
  2. I knew she would have a blast running and digging in the sand.
  3. My parents and sister haven’t seen her since she was a baby and I can’t deny my family the chance to see their only grandkid or niece!


What did you do to prepare her for travel?

We started crate training right away when she was a puppy. I bought the size 400 when I first got Reba in November, anticipating her size at the time of our trip here in July. It was a perfect fit, but very close. If she grows any larger, she’ll need the 500.

I started feeding her in her crate a month or so after I got her. I didn’t want to scare the brand new puppy right away with the kennel so I left the top off for months and fed her in there. We learned the word “kennel” and when I pointed, she went in and I’d give her a treat. She loves it in there! But she doesn’t like the door shut. So I didn’t shut the door at all until travel date.

I also completely wore her out the day before travel. We went to the park, she came to work with me, and I basically didn’t let her nap.


How were you received by airline staff along the way?

United in Austin (AUS) and Grand Rapids (GRR) were AMAZING on the way there. When I checked her in at GRR on the way back, the three people working the desk were not old Continental employees, they were newer United employees and none of them had ever checked a pet in before.

A guy in a yellow vest came in and started petting Reba and, and he told me "I have a dog of my own and love dogs. I’ll take really good care of Reba!” I knew it would be okay because the one actually handling Reba knew exactly what he was doing and that’s who I was most concerned with.


How were you received by your fellow passengers?

I had to check Reba in at the passenger terminal at GRR on our way home. She got to walk in on her leash but she wanted to be held. Everyone in line was oohing and aahing about how stinkin' cute she was.


How did Reba handle the experience? Did anything surprise you?

She was a little apprehensive when she arrived in GRR, but it’s because I wasn’t there. My mom received her and she hadn’t seen my mom in months so I think this was the main reason for her nerves. She was exhausted after her travels. Same thing on the way home…absolutely pooped! And very thirsty. And starving! But she didn’t go to the bathroom in her kennel and she wasn’t panting or anything.



Would you fly with Reba again?

Yes, if I was going for a week or more. She squeezed in at a total of 49 lbs so we got the <50 lbs rate of $250 each way, so it was $500. Not worth it for a weekend trip, but SOOO worth it for the 9 days I was gone.


What advice would you give to other pet travelers?

It just makes me appreciate their stress a bit more. I was freaking out about Reba’s trip, but she did just fine! The people at United are so nice and helpful. I really would send her again -- the only real downfall is the costs. 

I tell my clients all the time that if I trust my own dog with United, that theirs will be safe as well. I’m particularly obsessed with my dog -- we’re talking like 800 photos on my cell phone. So if clients claim they’re overbearing dog parents, I totally get it because I am too! But now I know it’s not so bad. I think about how she would have been so scared if I had stuck her in a boarding facility for a week and the few hours on the plane make it seem way more worth it.


Thanks for sharing your story, Sarah! It's great to learn even more about pet travel by hearing about the experience from one of our own.

Pet Move Customer Story: Starla's Move to Cleveland

Tuesday, July 24, 2012 by PetRelocation.com Customer

Name: Esther
Pet's Name: Starla
From: Colorado Springs, CO
To: Cleveland, OH

My grandmother, who lived in Colorado Springs, CO, adopted Starla in July of 2009. They had almost three wonderful years together. After my grandmother passed away this spring, I decided to take Starla back to Cleveland, OH, to live with me.

Rather than trying to deal directly with an airline, I decided to find a pet relocation service. I had a time crunch: I wanted to leave Colorado on May 27. I only had about four days to make travel arrangements for the dog (and myself).

I called PetRelocation.com on May 23. Sarah Rosales answered the call and immediately started my account and emailed me the necessary forms. I cannot express how relieved I was just to have someone answer the phone call and be able to assist right away. I had attempted to contact two other companies - one never returned my inquiry emails and one did not return the initial phone call for almost a day.

My next encounter was with Scotty Walkwitz. Scotty did the majority of the work as far as arranging the flight, and was always available to me via email for my numerous questions. Again, a stress-free experience, due to accessibility and communication!

Katie was our last PetRelocation.com specialist - she drove Starla to Denver for her flight to Cleveland. She helped me with last minute kennel preparations, and they were off! All I had to do was catch my flights and meet Starla in Cleveland.

Once I landed in Cleveland I headed straight to the cargo area for the airline, and there was Starla, safe and sound.

This was a wonderful, stress-free experience from the initial phone call to meeting Starla in Cleveland. It was so nice to know that my new dog was being handled by kind, caring professionals. It allowed me to concentrate on other more pressing issues during a difficult time.

Here are two pictures: one of Starla by herself (on sofa), and one with Xena, my other dog.




What Are Your Plans? Fourth of July Pet Safety Tips for Everyone

Thursday, June 28, 2012 by Caitlin Moore


Whether you're planning a lot of noisy festivities or are using the day off to take care of the business of moving, all pet owners should prepare for the Fourth of July Holiday.  Remember that the Fourth falls on a Wednesday this year so you'll likely hear booms and blasts this weekend as well as next week; do your pets a kindness and prepare them for the chaos that's to come by considering the behaviors that may cause trouble and doing what you can to keep things as normal and calm as possible.

Escape Artists - The biggest danger this week is a dog or cat escaping when they hear fireworks or when a guest accidentally leaves a door open, so in addition to giving gates and fences a good once-over, be sure that tags are up-to-date and microchip information is correct just in case there's a getaway.

Snack Seekers - Barbeques and parties can invite all kinds of temptations. If you're against feeding pets table scraps, lay down rules for visitors, and no matter what don't let your pets overdo it. Also, beware that the remnants of fireworks (paper, fuses, etc...) might look oddly appetizing to your pets. Clean up debris to protect them from what they don't quite understand.

Scaredy Cats (and Dogs) - Again, loud fireworks are fun for us but possibly terrifying for our furry friends. Leave them at home during big displays and tuck them away in a bedroom or travel kennel if you live in a noisy area. Some people recommend thundershirts during anxious times, as well.

Also: If you're traveling this week, note that airport and freight facilities may have modified hours of operation on Wednesday, July 4. Double check with your airline or with your pet relocation specialist if you have any questions.

Have a safe and happy holiday, pet lovers!







Pet Travel Update: United Will Now Accept Pit Bulls and Other Previously-Banned Breeds for Transport

Thursday, April 26, 2012 by Caitlin Moore


Great news for pet travelers of a certain breed...

United Airlines has announced that they will now accept several dog breeds that have previously not been permitted, including American Staffordshire Terriers and Pit Bull Terriers. Effective immediately, dogs six months or older and weighing more than 20 pounds who meet the proper kennel requirements (kennels meeting Container Requirement #82) and show no signs of aggressiveness will be allowed to fly.

We previously reported that United's banned breed policy was being protested against by pet owners and various dog advocacy groups, and the IPATA Board of Directors also requested that United modify their policy. United is still in the process of updating their website to reflect this change, but you can take a look at the bulletin below to find out all the details.

As always, please contact PetRelocation.com with any pet travel questions.



United Airlines Acceptable Animal Breeds for Transport (Revised 4/2012)

Pet Travel News Links: Luxury Pet Travel, Vaccine Developments and Pet Business News

Friday, April 13, 2012 by Caitlin Moore


Here are a few pet travel news links for you. Happy Friday, pet lovers!


Pet travelers flying with Alaska Airlines should be pleasantly surprised at this news.

Pet business news: Rover.com has raised $3.4 million with the goal of being the Airbnb for dogs.

National Pet Day + The New York International Auto Show = Pet safety tips and fun for everyone.

A kennel cough vaccine for dogs can now be administered orally.

The Mighty Texas Dog Walk was a great success!

Foreign Service officers aren't too happy about United's new pet policies.

A loose bat on an airplane inspired officials to track down passengers due to rabies fears.

More luxury hotels are going pet-friendly these days.



Karma wishes everyone a happy weekend



Pet Move Customer Testimonial: Moving Pets to Idaho

Monday, March 26, 2012 by PetRelocation.com Customer

Name: David
Pets' Names: Genevieve & Jason
From: Austin, TX
To: Boise, ID


With a new job, my company relocated me from Austin, TX to Boise, ID. The relo was done on a short timeline, leaving no time to make the 3-to-4 day drive. Additionally, the thought of making that long drive with kids, a dog and a cat was not appealing.

PetRelocation.com was the most professional company I found to help us move our pets. Our coordinator, Katie, helped us navigate the government and airline regulations and kept us informed of our pets' progress along the way. When the driver, Marcus, picked the pets up at our house, I could tell right away that he loved animals, and knew how to handle them.

Katie found a great kennel in Boise to keep our pets until we arrived a couple of days later. Both pets are healthy and happy. Our dog, Jason, is a bundle of energy by day, and our cat, Genevieve, is playful by night.

PetRelocation.com did a wonderful job for us!


Pet Travel Question: Driving Across the Country with Cats

Thursday, October 20, 2011 by Pet Travel Questions

Name: Shelley
Number of Pets: 6
Pet Type: 4 cats, 2 dogs
Pet Breed: German Shepherd, Golden, 3 Domestic short hair, 2 Domestic longhair
From: Arizona
To: NY

Should we use our kennels and litter pans for our cats, or are cat carriers a better choice? Two are used to kennels and two used to be in them but haven't been for quite a while. I want to make this as stress free as possible for them. It's going to be at least 12 hours a day driving for four days. Any advice would be appreciated. I have never traveled with cats before, I take them to the vet in the carrier but that is it.


Hi Shelley,

Thanks for your question! It sounds like you have quite an endeavor ahead of you. Luckily there are a few things you can do to make this cross-country pet move a little bit easier.

Since you're in control of this trip (and don't have to meet any airline requirements, for example) it's really up to you to decide what kind of travel carrier you use. For long journeys we suggest roomy travel crates with an absorbent material in the bottom, and to prepare the cats who haven't spent much time in the car, try going on a few short trips in the weeks preceding the move.

Be sure to bring plenty of food and water as well as any necessary medications, and it's smart to have current vet records and recent pictures of the pets, as well. Finally, your demeanor will rub off on them, so do your best to breathe deeply and stay calm.

Good luck with this trip, and please contact us if you have any more questions!

Pet Move Customer Testimonial: Socks and Puppy's Move to Uganda

Tuesday, October 4, 2011 by PetRelocation.com Customer

Name: Fiona
Pets' Names: Puppy & Socks
From: Sri Lanka
To: Uganda

I asked PetRelocation.com to see if they could do this move, which coming from Sri Lanka was a bit uncommon (more so for the dogs going to Africa). Mike soon got in touch, and after a large amount of research he confirmed the move was a possibility. Hampering this was the fact that I was not with the dogs, making everything take longer. But, as of the end of Sept., my two Sri Lankan street dogs arrived safe and well into Entebbe, Uganda.

I was like all people doing this, worried about the dogs being left in a corner of a large warehouse, by themselves, hot and with no water. As it turns out, they were well looked after en route by Petrelocation.com's agents and the chosen airline. They looked good and had obviously had the kennels cleaned on the way, as they had a long transit time. I could not contemplate trying to do this myself, and the positive result shows in the photo. Thanks Mike, I really appreciate this.

Pet Travel Question: Transiting Through Europe

Monday, August 1, 2011 by Pet Travel Questions

Name: Allyson
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mixed
From: Tel Aviv
To: Houston

Hi Allyson,

I will be returning to the US with my dog later this summer. Based on what I have read on your site will probably use KLM or LH and transport him as checked baggage since I will be on the same flights. Will he be taken to the pet hotel with a transit time of approximately two hours? Will he require special docs since this is the EU, or are the US entry docs enough?

Thanks for an awesome website,


Hi Allyson,

Unless you're changing airlines, you won't have to obtain any other paperwork besides what's necessary to enter the United States. It's hard to say what options you'll face if you haven't chosen an airline or a route yet, but as an example, the Frankfurt Animal Lounge offers a chance for transiting pets who are traveling via cargo to have a break from their travel kennels. In our experience it's often better to allow a longer layover or even an overnight so that pets can have a chance to stretch their legs, etc.

Feel free to contact us if you have any questions about this. Thanks for the question (and for the kind words)!

Customer Testimonial: "Our animals arrived settled and happy!"

Tuesday, July 12, 2011 by PetRelocation.com Customer

Name: Sasha
Pets' Names: Claudia, Georgia, Sydney and Coco
From: Denver, CO
To: Miami, FL

We have two dogs (golden Doodle and Shipoo) and two cats, and our move was from Denver, CO to Miami, FL. I can highly recommend PetRelocation.com for moving pets, as they made the whole move completely stress free from end to end.

I was impressed with the quick reply to emails from our consultant (Christina) as well as the outsourcing in airline boarding kennel at the other end and also the agent in Denver who collected our four pets at 5 a.m. Moving is so stressful, and adding pets to the move makes it even more stressful - our animals arrived settled and happy.

Happy pets = happy owners (family and kids). Thank you!

Pet Friendly Airline Series: Will Continental's Pet Program Work for You?

Tuesday, May 17, 2011 by Pet Friendly Airlines

airplanePet travel isn't just an afterthought for Continental Airlines. They put forth plenty of effort to ensure that our furry friends are taken care of when flying becomes necessary.

Whether you're prepping for a long-distance move or taking advantage of the fact that you have an easygoing mini-pup who loves to take vacations with you, here are a few facts about Continental that could help you decide if they're the airline for you.

Which animals can travel in the cabin?

Cats, dogs, rabbits and birds can fly in the cabin if they meet prescribed size requirements. Only one pet per person is allowed in the cabin, and these pets must be carried in an approved carrier that fits completely beneath the seat in front of you. Pets under eight weeks old are not permitted on board.

How much does it cost to fly a pet on Continental?
For in-cabin pets, the fee is $125 each way (per kennel). Contact Continental for pet cargo travel rates.

Are there any restrictions or embargoes to be aware of?
Hot temperatures can be dangerous for pets generally and certain breeds specifically, so be aware that from May 15 - Sept. 15 no adult Boston Terriers, Pugs or Bulldogs will be accepted to fly. Certain breeds are restricted all year, including Pit Bulls and American Staffordshire Terriers. Country rules apply as well; for example, pets cannot fly into the Dominican Republic due to space constraints, and many countries (such as Greece and Mexico) require a customs broker. See Continental's website for the full list of restrictions.

Can Continental fly pets to the UK?
Since the UK is rabies-free, it's a tough country to fly into with pets, however Continental is the first airline to be approved under the Pet Travel Scheme. This makes it possible to avoid the six month quarantine for dogs, cats and ferrets if all guidelines are met.

What "extras" does Continental offer?
For pets traveling as cargo, a dedicated 24-hour Live Animal Desk serves as a point of contact, and a frequent flier program is available. For safety and comfort, rest stops are mandated for animals traveling longer than 18 hours. Find out more about the perks of the PetSafe program.

Take a look at this Behind the Scenes video outlining Continental's pet-friendly features, and check back later this week for more info!

(Photo by smemon87 via Flickr)


PetRelo Airline 
SpotlightPetRelocation.com's Pet Friendly Airline Spotlight Series will feature one airline each week during the month of May.  Check back each Monday through Thursday this month for more information about the various pet programs and tips for booking pet-friendly flights, and use #PetReloAS on Twitter to follow and join the conversation!

Friday Pet News: Military Dogs, Kangaroos and Pet-Friendly Airlines

Friday, May 6, 2011 by Caitlin Moore

We've almost made it to the weekend! Take a look at the most interesting pet news we ran across this week, and enjoy your Friday!

-Did you see that we launched a PetRelocation.com Pet Friendly Airline Series? This first week we explored JetBlue Airways. Check out 10 things we learned about JetBlue and take a look at the pet photo contest they're running.

-The elites of the American military have been put into the spotlight following the events of last Sunday, and it turns out there was a dog involved in the big terrorist raid, as well. Take a look at this amazing slideshow that explores the role of specially-trained military dogs.

-Sometimes we can't bring our pets with us when we travel, and a lucky few are able to afford top-notch lodgings for their furry friends. Resort-style kennels equipped with webcams and posh amenities are becoming more and more common, as chronicled in this NYTimes article about pet stay facilities.

-An Oklahoma woman has won the right to keep a kangaroo as a pet after demonstrating that the partially-paralyzed animal alleviates her depression and is no danger to the community. Read more about Irwin the therapy kangaroo.

-Here are some pictures of Basset Hounds running. Clearly this link needs no further explanation.

woman and kangaroo

Sue Ogrocki/AP