From a recent customer:

Let me start off by saying that my dog, Molly, arrived safely at the intended destination. Although I had heard about the good services of PetRelocation and their genuine interest in the health and well-being of pets, I must admit that in a corner of my mind there was still a small doubt. But it all seemed unnecessary when I saw Molly arrive at my doorstep.

Not to mention his health, his state was exactly the way it was when I saw him last. All the people who handled Molly in India and Korea seemed genuinely interested in animals and have been good caretakers.

The process went smoothly and everything went well in the end. I would recommend PetRelocation to those who are concerned about the health of their pets and also the complicated process of moving.

 

On Monday European Union lawmakers ruled to relax restrictions on the movement of pets by removing the five pet per person limit that has been in place for years. If owners can prove their animals will participate in an exhibition, sporting event, or competition and have the proper documentation, they may now move freely between EU Member States with several pets at a time.

Until now, dogs, cats and ferrets with microchips and updated rabies vaccines have been able to travel fairly easily as part of the EU Pet Passport system, and this new expansion of the law aims to make life even easier for EU member pet owners. It also shows that the past laws have been successful in terms of controlling rabies and keeping pet travel a smooth process.

Will this new law affect you? Do you think it signals an overall positive change in the world of pet travel? Read more about the new EU pet rules here, please contact PetRelocation with your pet travel questions, and feel free to tell us what you think in the comments below.

It's usually one of the first questions we hear from future clients: "Will my pet need to go to quarantine?" Not every country requires that incoming pets fulfill a quarantine period, but for those who, do it's important to know that the facilities aren't the scary places many people imagine them to be.

Take Singapore, for example. We've helped several pets move to Singapore, and the photos and stories pet owners send us during and after their pets' stays reveal green grass, clean facilities, and an overall pleasant operation. Scroll down for a few photos from Sembawang Animal Quarantine Station to see for yourself.

Note that this particular facility can be hard to get into, so it's important to reserve your space well in advance of your trip. Please contact us if you have any questions about Singapore pet quarantine, and be sure to read about Purrla, Buddy, and all the other pets we've moved to Singapore.

Name: Sue
Pets' Names: Dylan, Bogie, Stinky, Squirt and Skabenga
From: Orlando, Florida, USA
To: Yorkshire, England

Before I ramble on, let me say that PetRelocation has my completely unqualified endorsement! I cannot recommend them more highly. So if you are reading this while trying to select a company to help you with your pet's move, stop and look no further. This is an OUTSTANDING company!

I am a veterinarian and the owner of a group of rather elderly pets. I was very anxious and intimidated at the thought of getting them safely and legally into the UK, where my husband and I have been transferred. From the moment I had my first email exchange with Mike, I felt much more relaxed about the whole daunting process. The company clearly has a great deal of experience dealing with pets and their owners as well as excellent knowledge of the detailed bureaucracy associated with moving animals internationally.

Once we had moved to the logistics phase, Bethany took over our case and she gave me a meticulous but clear list of instructions as well as the timeline I needed to follow. Anyone who has made inquiries into moving pets will be aware that government animal import websites are not always clear or up to date! She was quick to answer all of the myriad questions I had and most importantly, actually anticipated my concerns! She demonstrated genuine empathy and I felt like she was treating my pets as her own. I had to make several schedule changes, yet she never became impatient with me.

The actual move day was very nerve wracking of course, but Bethany and her team contacted us throughout the journey. The day started with a road trip from Orlando to Miami. The man who picked them up in a luxury air conditioned van was clearly an animal lover and my husband felt comfortable leaving our menagerie in his care. We were updated when they made it to the kennels in south Florida. Here their crates were carefully labeled and they were given a chance to stretch their legs and given fresh water. We were updated again when they were on the plane and when the flight took off. Once they were in the air, I started to receive texts and calls from the company's contact in London - a warm and bubbly woman named Jayne. Somehow she seemed to know exactly at which points I was starting to worry and I would get a text or a phone call from her. Once they came off the plane, they were again allowed to stretch their legs and were given food and fresh water. After clearing customs ( which took a while - but Jayne contacted me several times to keep me updated!), they set off on another road trip up to our new home in Yorkshire.

I couldn't have been happier when the van doors finally opened and I saw them all! Everyone was clean and dry and far calmer about the whole ordeal than I ever expected! Jayne seemed to genuinely understand all the emotions I was feeling and shared in my excitement! The old cats and dogs (13-15 years) are completely unscathed from their journey and after a good night's sleep were ready to start exploring their new world, which they are loving. The cool weather, public footpath system and being able to join us in the beer garden at pubs after a long walk is making the dogs very happy and having exciting new places to explore and a warm radiator bed is just great for the cats.

So THANK YOU, THANK YOU, THANK YOU Mike, Bethany, Jayne and everybody else who took care of my pets as if they were their own! You are an amazing group of people and an amazing company! I would not consider working with anyone else if I needed to move animals again!

 

United has opened its new PetSafe kennel facility at Chicago O'Hare.

LAX wants to expand its Pets Unstressing Passengers program.

Grumpy cat has a movie deal.

Some New Yorkers are doing specialized exercise classes with their dogs.

Watch this California surf dog helps people with special needs.

Good news for pets moving to Perth: the Byford animal quarantine is reopening after a brief closure.

The new kennel facility at Chicago O'Hare International Airport (ORD) that we've been hearing about is now open for business, offering a new level of care for pets flying through ORD as part of United's PetSafe program.

The kennel is located inside United's ORD Cargo Facility and includes 28 individual enclosures so that animals of different species can be housed in separate ventilated, temperature-controlled areas. This is the third facility of its kind, resembling amenities already in place at George Bush Intercontinental Airport in Houston and Liberty International Airport in Newark.

From an official United statement:

"We refer to our new facility as 'State-of-the-Arf'," said Fran Cervantes, United's PetSafe Product Development manager. "It was designed to provide the ultimate in safety and care for animals traveling with us. With the kennel location close to the gate area, and our six specially-built PetSafe vans exclusively used to transport animals, we get our four-legged passengers to and from their O'Hare flights as quickly and comfortably as possible."

In terms of specific services, pet enclosures are kept clean and sanitized, pets are walked and exercised, and upon request, they can even be bathed and groomed. Staff is on hand to oversee the pet operations, and they include PetSafe runners, Ramp and Cargo Operations teams, and a team of experts available by phone who can assist with advance reservations, monitoring pets en route, and tracking weather conditions.

According to Rod Zimmerman, United's senior manager of Cargo Operations at ORD, "Many of us are pet owners, so we're proud of our role in keeping all the animals traveling through O'Hare as safe, healthy and comfortable as possible. PetSafe's reputation as the premier animal transport service in the industry is very important to all of us."

Read more about United's PetSafe offerings at United.com and find out more about additional United product and route enhancements. As always, contact PetRelocation if you have questions about how to move your pet.

We reported to you back in February that Byford Animal Quarantine in Perth, Australia would temporarily close due to "unacceptable bushfire risk" (translation: for safety reasons). Bushfires are no longer a serious threat, so the planned reopening has been set for June 17, 2013.

The Byford Quarantine facility houses cats and dogs, and many of our clients make use of their services when moving to Australia from their country of origin. As a rabies-free country, moving pets to Australia requires a few extra steps as well as a 30-day quarantine, and Perth is often the easiest place for pets to fulfill the quarantine (as opposed to Melbourne or Sydney).

We've managed to make arrangements to work around this temporary closure, but we, and many pet travelers hoping to go straight to Perth, will be happy to see the station reopen. The Australia Department of Agriculture, Fisheries and Forestry (DAFF) says that Byford will begin taking reservations once again on Monday, June 3.

Please visit the official DAFF website for more information about the Byford Animal Quarantine Station, and contact PetRelocation with your questions about moving pets to Australia.

Though there's something special about each and every pet move we carry out, some stories are especially memorable. Meet Mahalo the cat, our featured pet move this month. After enduring a natural disaster (the 2011 tsunami and earthquake in Japan), Mahalo's owner Marian sent her beloved cat to live with friends in Colorado while she left Japan and searched for a new place to live. When she was able to get settled in a cat friendly condo in Hawaii she knew it was time to bring him home, and of course we were happy to help arrange their reunion.

Read more about Mahalo, a one-of-a-kind cat with a very dedicated owner.

Thank you for speaking with us, Marian! When was the last time you saw Mahalo before this relocation? You surely missed him...

The last time I saw Mahalo was last year around August 2012 during a visit to Boulder, where my friend was taking care of him. We had our high school reunion in Boulder so I stayed with her. The timing was great -- I attended the reunion and visited my friend and Mahalo.

What I missed most about him is hard to say because he just IS. He has a presence. He has a matter-of-fact way of getting on with life no matter what the circumstances! I guess if I had to pick, it was his inquisitive nature, his friendliness, and how he would come running when called by name. He also has a sit and shake routine! When I say sit, he would do it and then lift up his right paw for a snack!

Did anything concern you about the idea of moving Mahalo?

For the move from Boulder to Hawaii, I was most concerned about there being a hiccup with quarantine -- although I KNEW I had faxed all the paperwork and documents to Mandy. Still, windows of dates create anxiety. I have had pets experience Hawaii quarantine back in the day when there were NO shortcuts, and even with shortcuts you hear of horror stories. I have also shipped cats from Oregon to Hawaii in 2002 so I should be used to it, but in reality everything has worked out and the quarantine people are fantastic. Not sure why I was so anxious!

How has Mahalo been adjusting to life in Hawaii?

Interestingly there have been some changes. Back in Japan, he used to love dark tight corners, like underneath my bed frame, between the bottom of the bed and a futon I stored underneath. Tight! But back in Boulder he loved the crate they put out to get him acclimated, and also slept in the closet with the little girl of the house. He also licked my face to wake me up like an alarm clock back in Japan and did that with the little girl. But once he got back here, he jumps into my bed to wake me up, rolls around, etc... but no alarm clock licks of the face. He also does NOT like the crate at all, even though he did back in Boulder before leaving. In fact, when I put him in there with the fleece he loves, he growled! Gee! But he still sits and shakes on cue!

Is Hawaii a pet friendly place to be?

I am a resident owner of my condo and it is a pet friendly complex -- a new one, and I wouldn't have bought in if it wasn't. That was a condition when I started looking two years ago; while pet friendly is growing in Hawaii, it is not easy (especially for large dogs or multiple pets). I am planning to get a second cat, but I have to check out the rules.

Homeowner rules are pretty strict in Hawaii even in condos -- dogs have a weight restriction of about 25 pounds I think, and one pet is generally the rule. However, some condos have been known to grandfather in long time residents and change rules for new buyers. There are lots of vets in the city and in suburbs so you have to wonder where do these owners live? Small animal vet services are very lucrative and busy. Boarding starts at about $25 a day and there are plenty of pet sitters, but again I always advise folks to get personal referrals only. Many pet owners want people to come to their homes, and the going price is $25-$35 a day. Finally, there is a Petco in the city of Honolulu and the suburbs as well as Walmart, Walgreens and other stores that support pets, so there is certainly nothing to worry about.

The one piece of advice I would give to pet owners moving to Hawaii is to nail down a place to live first. Be sure it allows pets. Dog runs (mostly in suburbs) and parks I think are available in the city and the beach, but people must pick up after their pet. Of course that doesn't apply to cats; my cats are strictly indoors. I am not a fan of letting cats run amok outside, as Hawaii has a lot of birds and they are tame, which means they are fodder for cats. Also, living in a condo means there is no good way cats can be let outdoors.

You've moved Mahalo by yourself before, so what made you decide to hire the services of PetRelocation this time?

I found about PetRelocation through a friend in Japan who used your services from Florida to Japan back to Florida. Also, I saw you on Facebook after the friend told me about your services. I decided to use your services because I was not planning to go to Boulder to meet Mahalo, as some other issues came up precluding my doing the arranging. Also, after talking to my friend from Florida, I realized I did not want the hassle of taking him to the airport in Denver, yaddah yaddah.... Also that he would be delivered to me in Honolulu was the best part. I did not want to do the send off and pick up I have done too many times.

I liked the prompt response emails from Mandy. She went into detail about every concern I had. I also liked that you have local vendors and that you start the process early on, which was good for a planner like me. I couldn't have done without the hand-holding on the communications regarding departure, arrival, and quarantine. For me, just firing off emails and getting an answer was the best!

Thanks again, and we're looking forward to Mahalo becoming famous. Just as an FYI - he was a show cat in Japan and has won his share of ribbons, although he is now retired. He placed in his class of neutered short hair cats.

Thanks to Marian for sharing this wonderful story with us. We're glad Mahalo is home safe and sound at last! Please contact us for more information about moving pets to Hawaii, and travel safely, everyone.

Name: Lori
Pet's Name: Kipper
From: Shanghai
To: North Carolina
 

Most pet owners never want to make their animal take a long term trip. Sometimes, though, life throws you a "bone" and you go for it!

PetRelocation did an excellent job of relieving all my worries, answering my 1,000 questions, and even coming to meet me on the China end face-to-face before the big move. Kipper was taken from home to airport NOT in the cage, so he had less cage time...that impressed me.

Also, I was emailed when he safely arrived at the departure airport and at the arrival airport. I received photos to let me know he was doing just fine. Once he arrived at the final destination, he was transported by car another hour. The service that did that transport was also very understanding of pet owners and called and sent photos to let me know all was okay. Kipper arrived and did not miss a beat...he was happy and calm!!

I have used another pet moving company, but make no "bones" about it, Pet Relocation is the best:)

Cats, dogs, guinea pigs, and horses. Those are just a few kinds of the pets we've moved here at PetRelocation, and we love that we're able to assist such a diverse group of customers.

Though the procedures can vary based on country-specific import requirements and the sizes and needs of the animals themselves, every day we talk to people who can't imagine leaving their pets behind when something like a new job throws a big change into the mix. Big or small, furry or feathered, the pets we end up assisting do tend to have one thing in common: they're well-loved and treated as part of the family.

In case you're curious to find out more, here's a breakdown of the top breeds we moved last year.

Pet Moves by PetRelocation (2012)

1. Domestic Short Hair Cat: 377

2. Labrador Retriever: 125

3. Tabby Cat: 53

4. Domestic Longhair Cat: 51

5. German Shepherd: 40

6. Golden Retriever: 29

7. Chihuahua: 28

8. & 9. (tie) Dachshund / Boxer: 25

10. Australian Shepherd: 20

We also moved over 10 each of the following: Pugs, Goldendoodles, Maltese, Shih Tzu, Beagles, Yorkies, Border Collies, Persian cats, and a few more. Of course there were several mixed and specialty breeds as well, along with a couple ferrets, rabbits, and even a chinchilla.

No day is ever the same here at PetRelocation, and we can't wait to see what the rest of 2013 brings. Please contact us if you have questions about moving your own pet -- even if you have a special case, it's probably nothing we haven't heard before. Happy traveling, everyone!

Choosing a pet friendly airline is one of the most important components of planning a safe and smooth pet move. We have a few carriers that we primarily use for the relocations we handle, and among them is German airline Lufthansa.

In addition to transporting thousands of human passengers each year, Lufthansa is also known for its Frankfurt Animal Lounge. This 4,000 square meter facility allows traveling animals to transit and board (if necessary) under the care of expert professionals. Lufthansa Cargo is recognizing the fifth anniversary of the Animal Lounge and celebrating over 30 years of experience transporting animals. Though clearly a standout service provider in the realm of pet travel, we're glad to hear that Lufthansa plans to continue to improve and innovate in the future.

Here's an excerpt from a recent Lufthansa Cargo announcement regarding specific horse travel updates as well as an overall goal to keep expanding their pet offerings:

"But we are not resting on our laurels, of course. Instead, we continue to work on getting better and better for you and your animals. We have just introduced a new horse container that offers 20 centimeter more space on the side. Rather than aluminum, the containers are made of special plastic materials to better protect your horses from heat and cold. This is yet another contribution to making sure your animals are in good hands with Live/td - today and in the future."

We'll keep you updated as Lufthansa and other airlines improve and add pet services and pet friendly routes (United recently made a couple of pet travel expansion announcements). Such news is always welcome to us, and we're guessing you feel the same way.

Happy pet traveling, everyone!

Name: Jenn
Company: General Mills
Pet's Name: Penelope
From: Cincinnati, OH
To: Austin, TX
 

When I found out I was moving from Ohio to Texas my to-do list became a mile long. Not only was I moving cross country, but I was expected to do so within a month. With so much to coordinate, PetRelocation was an obvious choice.

Everyone I worked with was extremely organized and helpful. They had every detail covered, many things I hadn't even thought about. The agents who handled the physical transportation of my dog were very kind and clearly love animals. Thank you for making the transition so easy on both of us!

Philly the Goldendoodle recently moved from Houston to Sydney, finished out her quarantine, and now she's home with her loving family. As you might imagine, her owners (Amy and Stephen) are pretty excited to have their happy girl right next to them as they start the next chapter in their lives.

This was the first time Philly's owners had ever moved a pet (so they felt naturally uncertain about the whole thing), but as we've seen time and again, once the Pet Relocation Specialists step in and map out a plan, the doubts begin to fade.

Philly's owners did the right thing in getting the process started with us several months ago, and her whole trip went smoothly. Read on for more about Philly's move, and thanks to Amy, Stephen and Philly for sharing another great pet move story with us!

What were some of your concerns going into the move?

Philly's (and our!) anxiety on the flight. Not being able to see her everyday during quarantine. Something going wrong with the paperwork!

How is Philly adjusting to the new location?

She is so happy and lively, just as she has always been. It's like she was like "oh great, you're back, let's get on with life!"

Back when Philly was a younger pup

What is life like in Australia so far? Do you think it’s going to be a pet-friendly place to be?

We are Australian so we knew what we were getting in for. People love their animals here!

What advice do you have for people who might be planning a move?

Don't try and do it yourself! Amber is much better at it!

Happy girl

Why did you decide to hire professionals to assist with Philly's move?

Less stress. We didn't even try (to do it ourselves) when we saw how much legality was involved. PetRelocation had the knowledge that we didn't, and Amber was always there to assure us things were okay and she answered our frantic questions.

Please contact us with any questions about moving pets to Australia (or elsewhere). Happy traveling, everyone!

As a pet company, we believe all animals have something to teach us. So when the PetRelocation staff sat down to develop our core values, we looked at the parallels between the principles that guide the company and the animals who best symbolize those ideals. From the amazing teamwork of the Emperor penguins to the commitment of our loyal household pets, PetRelocation promises to stay true to these values as we provide the best possible service for every member of the animal kingdom.

	1. We believe in the importance of an amazing team. Our shared greater purpose motivates us to continue onward and toward our common goals. All of our journeys are inextricably linked. We value our families, our relationships, and our ability to achieve anything through the power of our team.
Teamwork
	2. Our actions are guided by integrity. We strengthen our relationships with each other, our clients, and our vendors by communicating openly and listening carefully. We value building honest relationships.
Integrity
	3. We are empowered to innovate. We find fulfillment in challenging and improving the industry standards. We are fast and forward moving. We value the pursuit of growth in our service, our company, and our industry.
Innovation
	4. We are experts and we will never stop learning. We must continuously pursue knowledge to continue growing. We value and build upon our unique experiences.
Wisdom
	5. We are committed to excellence in everything we do. We strive to exceed goals and expectations. We value creative solutions and welcome the opportunity to overcome challenges.
Commitment

Happy Friday, pet lovers! Have a wonderful day and a great weekend (and check out the top pet news of the month).

Pampered pets in Singapore.

Austin does it well. Nashville, not so much. How cities can improve kill-rates and help stray animals find homes.

Something just plain cool: the future of airport architecture.

Pet-friendly workplaces (one of our favorite topics).

Top 10: Pet Travel Gear.

A Chicago hospital allows visiting hours for pets.

A news update for pets moving to Perth.

Like infographics? Here are Pet travel trends illustrated by HomeAway.

Name: Claire
Pet's Name: Freddie
From: Florida
To: UK

I had looked into bringing my dog Freddie over from the US to the UK for months ever since I made the move myself. I researched both handling everything myself and a variety of companies that would handle the arrangements. After researching for over 10 months, PetRelocation was actually the last company I looked at and so I was quite surprised when I emailed them and they requested that I call. Every other company had just sent me an email, some with a brief introduction but most with just a cost estimate.

When I called PetRelocation, Cara spent about 45 minutes on the phone with me answering all my questions, giving me a ton of information and generally making me feel better about putting my precious cargo on an airplane across the Atlantic. (I had honestly contemplated leaving him happily in the States with my mom rather than risk any dangers of a flight.)

Cara made me feel comfortable with every part of the process, and I was impressed at how personal the phone call was, how much she clearly cared, and that the company basically required a real phone conversation and didn't just send out an emailed price quote. So, when their quote came in and was well in line with their competitors, it was no contest.

From then on the service from both Cara and then Bethany, who handled all of Freddie's logistics, was fantastic. They worked with both me in the UK and my mother, who was keeping Freddie in the US. They were always incredibly and immediately responsive to any and all questions and concerns (and we had a lot!) and never made us feel like we were a bother or being silly.

When the USDA called with a question and I received an overseas voicemail, I sent a panicked email to Bethany and she had called the USDA and cleared up the question in less than five minutes. When we worried that rural FedEx service would not be sufficient for the fast turnaround needed on some of the veterinary paperwork, Bethany made sure that the USDA and others got the paperwork out on time to arrive.

Last night, as Fred boarded his flight and made the red-eye trip to the UK, I was actually able to sleep as Cara and Bethany had made me feel confident that Freddie was going to be all right. I know that I would never have been as calm or assured if I had attempted the process myself, or if I had used another company.

My vet was so impressed with the quality of Bethany's assistance in filling out the medical paperwork, that he asked for the name of the company I was using to bring Freddie over - and he has worked with a lot of pet shippers over the years.

Upon arrival in the UK the Animal Reception Centre, folks said that our paperwork had been filled out perfectly and they were impressed because they so rarely saw paperwork without any errors.

Most importantly, Cara and Bethany and everyone at PetRelocation took an interest in Freddie as an important part of my family and took joy in helping us be reunited and in Freddie's safe arrival.

Although Freddie seemed a bit confused (where am I? Why is it snowing?) he was so excited to see me, wriggling and jumping and yipping. He was happy as a clam, and although a bit jet lagged, no worse for the trip. As I write this, Freddie is asleep at my feet, content on his new bed with a half gnawed bone by his side.

I couldn't recommend a company more and if we ever travel back across the Pond, I will look no further than PetRelocation to move us again!

Thank you so much for reuniting our family!

We just received this video of Monty, a Yorkiepoo we're assisting with a move from Philadelphia to Australia. Here he is on his second day at Spotswood Animal Quarantine Station in Melbourne. Looks like he's having fun!

Once again, isn't it great when pet boarding facilities provide videos and pictures? We love to see how our pets are doing in the process of a move, and updates like this illustrate that pet quarantine, which is often a necessary part of an international pet move, can be filled with fun moments.

Please contact PetRelocation with your questions about moving pets to Australia.

Beginning Feb. 1, many pets brought to Germany from outside of the European Union may be required to pay a new pet import fee.

Previously for military members, the EU fees applied towards making sure animals with rabies are not introduced to the country have been covered by Ramstein Air Force Base officials, but a new law requires that pet owners must pay the inspection fee themselves. According to Military.com News, the fee will apply for military pets entering Frankfurt International Airport (FRA), as well.

The fee will range from 35 Euro (about $47) to 55 Euro (about $74) depending on the airport and whether or not the pet is accompanied. The fee must be paid by credit card, and at this time FRA and Ramstein Air Base are the only airports slated to implement this change.

Service members moving to Germany with pets should take note of this news and contact the relevant German authorities with any questions. Please contact PetRelocation if you have any questions about moving pets to Germany or about pet travel in general.

photo by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||'s via Flickr

Anyone who has ever tried to relocate a pet has learned that each country has its own way of doing things, and just to make things even more challenging, nations often change their import requirements from year to year, as well.

Recently we've heard some questions about shipping pets to Colombia, a country that in the past has followed breed restrictions and has not allowed cats to be brought in from certain countries. Unfortunately doing a quick internet search might reveal outdated information, so we wanted to share the latest Colombia pet import rules as we know them.

Here is some updated information regarding importing pets to Colombia:

• Cats are allowed entry into Colombia, and must meet the standard requirements as followed.
• Pets need to have a health certificate (the original and a copy in Spanish) issued by a veterinarian 48 hours before shipment. This must certify that the pet does not have any infectious or parasitic diseases. The certificate must include race, sex and age of the animal.
• Dogs need to be vaccinated against distemper, hepatitis, leptospirosis, and parvovirus.
• Restricted dog breeds include the following, as well as any mixes of these breeds: Staffordshire Terrier, American Staffordshire Terrier , Pit Bull Terrier and American Pit Bull Terrier.

More information about bringing pets to Colombia can be found on the USDA website, and you're always welcome to contact PetRelocation.com for assistance.