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Help Me Move My Pet

Nervous Owners, Nervous Pets: Addressing Common Pet Travel Concerns

Thursday, December 11, 2014 by Pet Travel Questions

Name: Nicole
Number of Pets: 2
Pet Type: Dog/Cat
Pet Breed: Shepherd/Boxer mix and Tortoiseshell Cat
From: Portland, OR
To: Buenos Aires, Argentina

 

Dear PetRelocation,

I am considering moving to Argentina or Brazil next year. I will not move without my pets. However, I have heard horror stories of the percentage of dogs that die on airplanes. Can you tell me a bit about your safety measures? Will someone travel with my dog in the cargo area? How are the dogs walked/allowed to go to the bathroom on long flights?

My shepherd/boxer mix has a long snout, so the short snout breathing issue is not a problem. However, if he feels threatened, he will be aggressive. He gets reactive with big dogs (mostly other shepherds) and will chase cats (cannot be with my cat).

My cat gets very carsick, so I imagine a flight wouldn't be great either. She will bite if she is touched in the wrong spot. Can you please advise me on how this move might work and what conditions my pets would be in during their travel?

Thanks!

Nicole

 

Hi Nicole,

These are all great questions! Sad stories about airline mishaps often surface in the news, but when you look at the numbers, you'll see that air travel for pets is actually very safe. Please read more about airline pet travel myths on our blog and in this Yahoo Travel article in which we offered some advice, and you may also want to take a look at this recent infographic put together by Barkpost. 

Essentially, it's very important to choose a pet-friendly airline and to prepare your pets through crate-training, a vet health consultation and a generally healthy lifestyle. You can read more basic pet travel tips here. Pets are not accompanied in the cargo area, but this part of the plane is pressure and temperature controlled and often provides a better and more calm environment than the cabin would. Pet-friendly airlines take care to load pets last before departure and remove them first upon arrival, and they will be transported in temperature-controlled vehicles.

As for pets with possible nervousness issues or behavior quirks, please know that safe travel is perfectly possible for them, as well. When working with a pet-friendly airline, trained professionals will be handling pets during comfort stops and pets will not be interacting with other animals during this time. If your pets flew with United and were routed through Houston, for example, they would be given water and a bathroom break at a safe facility under the care of individuals prepared to handle animals of all temperament.

We often advise our clients to label the travel crates if they'd like airline or airport staff to be aware of any issues; "I'm sometimes aggressive with other dogs" or "I have anxiety around strangers" are common examples. Either way, these issues shouldn't prevent your pets from flying.

Hopefully this information helps to get you started, Nicole. If you're interested in hiring some assistance, one of our PetRelocation Specialists would be happy to discuss your options and concerns with you further. Please fill out our online consultation form at your convenience or feel free to give our office a call at 1-877-PET-MOVE. 

Good luck with everything, and we hope to hear from you!

Update: Pet Travel to Australia from "Non-Approved" Countries

Wednesday, December 10, 2014 by Pet Travel Questions

If you're planning to travel with a pet to Australia from a "non-approved" country (here's the list of country categories), be aware that the rules have recently been updated. These changes relate to the rabies titer test and where it can be administered, so will affect the pre-export travel plans of pet owners tackling this process. 

Here's what has changed, based on information from the Australian Government Department of Agriculture:

  • In Summary, a pet can now begin the rabies vaccine and titer test in the non-approved country (administered by a registered vet and blood tested in a lab recognized by DAFF with passing results). 
  • The pet will then need to travel to an approved country, where a second blood sample must be collected from the animal. The rabies antibody titre must be tested at a laboratory recognised by the competent authority of that country at least 10 days prior to export to Australia. The second RNAT test must also record a rabies antibody titre of at least 0.5 IU/m. 
  • Immediately after the blood sample is taken for the second RNAT test, an approved inactivated rabies vaccine must be given to the animal in the approved country.

 

Previously, pets from non-approved countries first had to go to an approved country to begin export testing (rabies vaccination and titer test) and could travel back to the unapproved country after passing the titer test. Then they had to travel back to the approved country for the remaining preparations. Alternatively, the pet had to travel to an approved country and stay there until export, completing all necessary procedures.

Please contact PetRelocation if you have questions about these Australia pet import changes or if you need help planning a pet move. Want to know more about the process from a pet owner's perspective? Here's a move story from one of our recent Australia clients.

Not Your Average Pet Travel Question: International Hamster Travel

Monday, December 8, 2014 by Pet Travel Questions

Name: Janice
Number of Pets: 1
Pet Type: Hamster
Pet Breed: Syrian
From: Israel
To: UK

Hi PetRelocation,

Do I need any special paperwork to transport a little hamster from Israel to the UK? I am traveling on Wednesday and today is Monday. At the very last minute I would like to give my sister's hamster a new home, as she is struggling to take care of him properly and I would love to take him back to the UK with me.

I know that from the EU no special quarantine is required but what about Israel? Also would there be a large cost? Would the hamster be able to travel in the cabin with me in a small carry box? I am flying with EasyJet. Would it be very pricey? Would it be very stressful for him?

Many thanks,

Janice
 

Hi Janice,

Thanks for contacting us! You'll want to check with UK's official government website to find out about pet import rules. Per this site, it appears that hamsters coming from Israel must must undergo a four month quarantine under the Rabies (Dogs, Cats and other Mammals) Order 1974 and also need an import license. Read more about the process here

If moving forward, you would also want to check with the airline directly to find out about their rules regarding the transport of small animals (every airline is different), and you should check with the Israel Department of Agriculture to find out about export permits, procedures, etc.

As you can see, it sounds like moving a hamster to the UK wouldn't be an easy task (especially in such a short time frame). You're welcome to contact us for more info or use IPATA.org to seek out an alternate opinion, however. 

Thanks again for the question, and good luck with everything!

Questions about Australia Dog Quarantine

Thursday, December 4, 2014 by Pet Travel Questions

Name: Julie
Number of Pets: 1
Pet Type: Dog
Pet Breed: Shar Pei
From: Colorado, United States
To: Australia

 

Hi PetRelocation,

I'm curious about the entire relocation process. Will my dog have to be in quarantine? For how long? Is he amongst general population? Do they cater to special needs dogs? He is so submissive and susceptible to being bullied and bit bitten by other dogs regardless of size, breed, etc.

Thanks,

Julie

 

Hi Julie,

Great questions! We'd be happy to tell you more about this move process. First, take a look at the Australia pet import requirements if you've yet to do so. You can also find all official information about Australia quarantine procedures and fees here.

Your dog will stay at either Spotswood Quarantine Facility in Melbourne or Eastern Creek Quarantine Facility in Sydney. Standard quarantine lasts 10 days and visitation by the owner is not permitted. The quarantine used to be 30 days, and when it was shortened earlier this year the visitation policy was changed, as well.

Pets have their own pens while in quarantine (so won't be interacting with other animals) and will be fed and given exercise while overseen by trained staff. 

We have helped many pets move safely to Australia, and though most people don't love the idea of their dog or cat spending time in a quarantine facility, most find the process to be much easier than they originally thought. If you'd like some specific examples (what pet traveler wouldn't?), here are the stories of three cats who recently moved from California to Sydney and three dogs who traveled from Texas to Australia.

Hopefully you'll find that this necessary part of pet travel to Australia isn't really so scary, but if you still have questions or think you'd like to hire some assistance, please fill out our consultation form.

Good luck with everything, and thanks for reaching out to us!

 

weezie

Weezie is moving to Australia next year! (She'll have to save the bee costume for when she gets out of quarantine.)

 

 

Can Pet Birds Travel to Australia? Probably Not.

Wednesday, November 26, 2014 by Pet Travel Questions

Name: Curt
Number of Pets: 1
Pet Type: Bird
Pet Breed: Cockatiel
From: Singapore
To: Australia

 

Hello PetRelocation,

We're moving to Singapore from Australia in Jan. 2015 and want to take our cockatiel with us. However, I'm having difficulty understanding if we'll be able to bring her back after a period of say three years.

Can you please advise? The information on various Australia government websites is contradictory.

Regards,

Curt
 

Hi Curt,

Thank you for your question. As the requirements currently stand, only certain types of birds from New Zealand may enter Australia. Take a look at the Australia Government Department of Agriculture website for more information.

Pet travel rules do change from time to time (Australia has both shortened the animal quarantine and increased quarantine fees in the past few months), but it seems unlikely that the requirements for birds will change that drastically in the space of three years. Australia is strict about pet imports due to its status as a rabies-free island nation, and in general birds often face more stringent import rules.

Please take a look at our blog for more information about bird travel, and for your reference, here is some guidance about moving birds to Singapore. Finally, please let us know if we can be of further assistance now or in the future.

Sorry we didn't have better news for you... Good luck!

Questions about Ferret Travel to the United States

Monday, November 24, 2014 by Pet Travel Questions

Name: Stephanie
Number of Pets: 1
Pet Type: Ferret
From: Sasebo, Japan
To: Norfolk, VA

 

Hi PetRelocation,

Hello, I am interested in becoming a ferret owner and I want to make sure that I will be able to transport him once I move from Japan back to the States. We are currently scheduled to move to Norfolk, VA, but not for another year. I was just trying to get an idea of how this would work and if it's possible? Any advice would be much appreciated :)

Thanks so much,

Steph

 

Hi Steph,

First of all, it's very smart to research pet travel well in advance in order to avoid complications, so cheers to you for being proactive!

The United States is one of the more lenient countries when it comes to importing pets, and according to the USDA, there are no official animal health requirements for ferrets coming into the US. That being said, you'll want to check with the airline you're planning to use to find out what they require.

Typically, airlines need to see a vet health certificate stating your pet is healthy and fit to fly, and they will have specific requirements for the travel crate, as well. In addition to double-checking with the airline(s), it might also be helpful to discuss ferret travel with a vet so that you can ask any questions you have relating to health and travel.

Hopefully this helps to get you started! Please contact us if you're interested in finding out more about our services, and good luck with everything. 
 

Moving Pets to South Africa

Thursday, November 20, 2014 by Pet Travel Questions

Name: Chip
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labrador/Pit Bull mix
From: Chicago, USA
To: Cape Town, South Africa

Hi PetRelocation,

What is the easiest way to transport my dog to Cape Town? We are moving in early January for at least a year to Cape Town and would hate to leave our dog here. Also, I am disabled and our dog is a service dog, but only 7 months old (will be 9 months at travel date).

Thanks!
Chip
 

Hi Chip,

Thank you for submitting a question to us. We've helped several pets move to South Africa and typically use KLM for their flights, as they area a pet-friendly airline. For an idea of the preparations that will be necessary, take a look at the pet import requirements for South Africa, which you'll need to follow carefully.

Next, here are a few pet travel tips to get you started. Generally speaking, we advise that you start the pet travel process early, talk to your vet about any health concerns you may have, and work on crate-training your dog. If your dog is a certified service animal and you'd like her/him to fly in the cabin with you, contact the airline you'll be flying with to discuss the procedures (here are KLM's animal travel guidelines, for example). We recently discussed typical scenarios for service dog travel on our blog if you'd like to take a look.

If this sounds overwhelming and you think you'd like some help with your move, please fill out our online consultation form. We'd be happy to further assist you, just let us know.

Either way, good luck and have a safe trip!

Incredible Experiences: "The Big Kahuna"

Tuesday, November 18, 2014 by PetRelocation.com Customer

Name: Neilla
Pet's Name: Kahuna
From: New Jersey, United States
To: Hawaii, United States
 

We weren't sure when we moved to Hawaii if we were going to be able to find a place that would be good for our 93 lb Labradoodle named Kahuna. We had heard that a lot of vets in Hawaii were filled up and wouldn't take new clients, and we also read that it was hard to find a house to rent that would take pets.

So in terms of finding a vet for him, on the Big Island of Hawaii it is very remote and we needed one that could not just take him but could also attend to his very special medical requirement of having Addison's Disease, which means he needs a shot once a month and he needs a pill every day.

 

kahuna

 

Also, we planned on renting at first and we needed to find a place that would take a rather large dog. So we left Kahuna in foster care in New Jersey until we could make sure we could provide a place for him. Fortunately for us, everything did work out and we were able to contact our foster family with the news that we would be starting the process of getting Kahuna shipped out here. Now the hard part began.

I personally quickly became very flustered and stressed thinking I might make a mistake on the paperwork that might in some way keep Kahuna from reaching us in a timely and efficient manner. Especially with his medical issues, high stress situations can be hard for an animal with this condition, which only gets harder because he is such a large animal.

Kahuna actually needed crate extensions on his XL crate, which his foster mom gladly helped attach in New Jersey. I was also relieved beyond measure to find PetRelocation; they coordinated everything from the crate extensions to the vets, the airfare to the forms and instructions about how to receive your pet. It was flawless.

Kahuna's plane went from NJ to CA to Honolulu to the Big Island of Hawaii. I received updates all along the way, and Kahuna had someone meeting him at each stop to make sure he was okay. I felt so safe having Kahuna's care in Sarah and Penney's hands. They took care of EVERYTHING! It was by far one of the greatest experiences I've had as a customer.


 

Kahuna is now in Hawaii and has adjusted really well. He does miss the snow but he is enjoying the fresh water streams.

I highly recommend PetRelocation to anyone who wants to have peace of mind. They take as much care as you would yourself in transporting your pet on your behalf.

"Should We Bring Our Dog on Vacation Abroad?"

Tuesday, November 11, 2014 by Pet Travel Questions

Name: Denise
Number of Pets: 1
Pet Type: Dog
Pet Breed: Lakeland Terrier
From: (Traveling internationally in general)
To: (Traveling internationally in general)

 

Hi PetRelocation,

My husband and I would like to travel abroad on vacation for two weeks to four months with our Lakeland Terrier and wonder the best source of information on how to travel with your dog. Can we take him on the plane with us under certain weight restrictions for an international flight? Do animals get passports?

Thanks,

Denise

 

Hi Denise,

Sure, we'd be happy to help with some information. For general country requirement details, take a look at our resources page or check out the USDA website (assuming you're starting in the United States). To drill down further, it's typically a good idea to contact the Ministry of Agriculture of the country you're interested in for the most up-to-date info about pet import rules there.

Here are a few answers to frequently asked pet travel questions that may help shed light on the pet travel process, as well. In summary, we recommend choosing a pet-friendly airline, asking your vet to do a health check before you go, and teaching your dog to be as comfortable as possible in the travel crate through crate acclimation.

It sounds like your dog may be too large to fly in the cabin with you (typically only small dogs have this choice), so this trip may entail cargo travel. This is a safe option when you choose a pet-friendly carrier like KLM, Lufthansa or British Airways, but it can also be expensive and taxing for your dog to experience multiple times in a short period.

Along with the paperwork and vet visits, you may find that the logistics of bringing your dog with you as you travel to several different places may be more complicated than you first imagined. It definitely makes sense to bring pets along on a permanent move, but often people find that vacationing with a pet just doesn't make sense for them. It might be better to leave your dog with a trusted sitter, instead.

It's up to you, of course, and hopefully the suggestions and links above will help you find your way to the right decision for you and your dog. Let us know if you have more questions, and good luck!

Understanding the New EU Pet Import Rules

Monday, November 10, 2014 by Pet Travel Questions

Name: Georgina
Number of Pets: 3
Pet Type: 2 dogs and a cat
Pet Breed: Rottweiler, Border Collie & Staffordshire Terrier, Norwegian Forest Cat
From: Canada
To: England

 

Hi PetRelocation,

What do I need to do to prepare my animals to be relocated with me to England? Could you please send me the current requirements, as I don't want my animals to have to deal with being in quarantine.

Thanks,

Georgina

 

Hi Georgina,

Thanks for reaching out -- there are a few upcoming changes to the UK pet import process so your questions are timely.

First, take a look at the official announcement and information regarding the changes to the EU Pet Travel Scheme. Beginning in December of 2014, the rules for incoming pets will be adjusted. The primary difference involves when the pets can fly in relation to the owners (the owner must travel within five days of the pet), and a few other modifications have been made, as well.

These new rules are being closely examined by affected parties, and various pet travel companies and advocates are working hard to educate themselves and manage these new procedures. Anyone who has experience with pet travel knows that these rules could once again be adjusted, but for now it would be best to plan according to these guidelines and consult the help of experts as you move forward.

If you're interested in finding out more about our door-to-door services, please complete our free quote form. You can also keep following our blog for more updates on this matter -- changes are frequent when it comes to pet travel import rules, and we do our best to keep readers updated.

Good luck and happy traveling!
 

Pet News Round-Up: Pet Owner Quirks & Holiday Travel Tips

Friday, November 7, 2014 by Caitlin Moore

How much does it cost to own a Pit Bull in the city?

This sweet dog is a nanny for kittens.

Weird things all dog owners do.

Gift idea for cats/cat lovers: a felt kitty cave.

Planning to travel with a pet over the holidays? Read this first.

Here's a behind-the-scenes video of the Lufthansa Cargo Animal Lounge in Frankfurt.

Meet Rocco, the tall dog featured as our Pet Move of the Month!

 

andy the cockatoo

Happy Friday!

 

Video: Get to Know the Lufthansa Cargo Animal Lounge

Wednesday, November 5, 2014 by Pet Travel Questions

Want to know more about the Lufthansa Cargo Animal Lounge located at the Frankfurt Airport? A new video is now available that takes you behind the scenes of this busy and unique place, which is known as "the world's most modern animal station."

Watch below to learn more about how the facility works, what it looks like, and which animals typically transit through this pet-friendly travel hub.

 

 

Moving a pet internationally? Please contact PetRelocation if you have questions about how to plan a safe, smooth trip.

Four Ways to Make Your New Home Pet-Friendly [Home Depot Guest Post]

Tuesday, October 21, 2014 by Caitlin Moore

You've moved your belongings, yourself and your pet, but the work isn't done yet. Here are a few tips from Home Depot's Sarah Kellner that can help you make your new house a warm and pet-safe home.

4 Musts for Making Your New Home Pet-Friendly

Being a pet owner is a lot like being a parent. The responsibility of feeding, protecting and caring for your pet falls solely on your shoulders, and when they look at you with their big, sweet eyes, how could you not want to give them the world?

Just like toddlers will find every dangerous nook and cranny in a new home, so, too, will pets -- especially curious puppies and kittens. Pets can find places in your home you didn't even know existed! That's why it's so important when relocating with your pet to a new city that you take the proper precautions and pet proof your new digs.

Look at the new space from your pet's point of view: where would you hide; what would you scratch or chew?

While a certain amount of pet proofing happens through trial and error, there are many things you can do to make your home safer, regardless of where you live or what type of pet you have.

kitty on the fridge

The Kitchen

Your kitchen is a veritable treasure trove of possible dangers for your pet. Be sure to keep your furry friends out of the cabinets by installing child-proof latches on them and block any small spaces like gaps between cabinets where small pets could get lodged. Since dogs are heavily driven by their sense of smell, be sure to keep your trash cans sealed with covers or secured away from pets inside a latched cabinet or pantry. Also, be sure to keep all food off the ground and out of reach, because while the food itself may not be harmful to your pet, the packaging easily could be.

Chemicals & Harmful Substances

One of the most important aspects of pet proofing is identifying all of the potentially poisonous liquids and substances in your home and keeping them well out of reach. These kinds of common household substances include cleaning agents, laundry detergents, medicines, toiletries, cosmetics, and even toilet bowl water. If you have houseplants, do your research to ensure that they are not harmful to your pet. Common examples include lilies, corn plants, jade plants, and aloe.

Your garage can also contain a staggering number of harmful chemicals like fertilizer, pesticide, paint, gas cans and antifreeze. Even one taste of antifreeze can be fatal to pets, so be sure to store it on a high shelf and keep it off of your garage floor and driveway, too.

Appliances

Household appliances are another area to add to your pet safety checklist. We all know that cats are attracted to warm hiding places, so it only makes sense that they gravitate toward clothes dryers. All you need to do to avoid tragedy is to always check inside the dryer before turning it on. When cooking, try to get in the habit of using back burners to keep curious noses away from the heat and always turn your pot and pan handles in toward the middle of the range.

dudley the dog

Cables & Cords

Every pet owner can attest that animals love chewing on and playing with cords. As part of your cable management system, use cord cover kits wherever possible to keep entertainment center cords, desk cords, and other hubs organized and secured away from pets. You should also keep dangling lamp cords fastened to the furniture or wall, run under the carpet, or enclosed in chew-proof PVC pipe.

What pet-proofing tricks do you use in your home?

Sarah Kellner is a pet lover and likes to share great DIY advice and tips for The Home Depot. She comes up with some creative solutions to make your life with pets easier. To find cord covers and other cable management products, visit The Home Depot website.

Rabbit Travel Rules and Tips

Thursday, October 16, 2014 by Pet Travel Questions

Name: Ella
Number of Pets: 2
Pet Type: Dwarf Rabbits
From: South Africa
To: Montana, USA

 

Hello,

Can I take my dwarf rabbits with me to Montana?

Thanks,

Ella

 

Hi Ella,

Thanks for the question! According to the USDA website, the United States does not have any particular health requirements for pet rabbits entering the country. An import permit is only required if the animals have been "inoculated with any pathogens for scientific purposes."

You will want to contact the airline you're planning to use to find out if they have any particular requirements for you to follow, however, and you'll also need to make sure you have secure travel crates for your rabbits.

We have moved rabbits in the past and, in order to promote their comfort and safety as much as possible, paid close attention to proper hydration (among other things). Please talk to your vet for more information about best travel practices to keep in mind.

Please contact us if you think you'd like some help with your move. Thanks again, and good luck.

Will Tomorrow's Lufthansa Strike Affect Pet Travel?

Monday, September 15, 2014 by Pet Friendly Airlines

Update: The planned pilots' strike for 9/16 has been cancelled. Lufthansa flights should be operating smoothly tomorrow.

Lufthansa pilots are planning an eight hour strike on Tuesday, Sept. 16, however the airline has announced that no cancellations are anticipated and pet flights will still take place. Some intercontinental flights will run earlier or later than originally scheduled, but Lufthansa aims to keep delays and irregularities to a minimum.

The strike is set to run from 2 a.m. to 10 a.m. CST, and long-haul flights departing from Frankfurt (Lufthansa's primary hub), will be affected.

Pets flying internationally are often routed through Frankfurt, where they can take advantage of Lufthansa's Animal Lounge. Whenever a delay occurs (due to a strike, weather or other reason), the staff on hand is trained and ready to take good care of pets until they are cleared to move forward to their next destination.

If you or your pet will be flying with Lufthansa tomorrow be sure to check the current schedule carefully, and please contact us if you have any questions.

 

Photo Credit: Reuters/Joe Skipper

Pet Travel News from Around the World

Friday, September 12, 2014 by Caitlin Moore

Explore the Heathrow Animal Reception Centre (HARC).

Underwater pictures of cute puppies.

Again, luxury dog travel.

Pet Move of the Month: Gordon the horse moves across the United States.

Check out the latest issue of Family Dog magazine. (They profile PetRelocation!)

Despite protests from pet owners, Eurostar still does not allow pets on board.

RIP Zeus, who was the world's tallest dog.

Read about two cute Chihuahuas who moved from California to Australia!

 

darcy

Have a good weekend!

Traveling Internationally with Dogs and Turtles

Thursday, September 11, 2014 by Pet Travel Questions

Name: Paula
Number of Pets: 4
Pet Type: 2 dogs and 2 turtles
Pet Breed: Dogs: very small mixed breed (similar to Chihuahua); Turtles: semi-aquatic
From: Portugal
To: South Africa

Hi!

I've looked through your wonderful site but didn't find the answers to these questions:

  • Is it advisable to subject the dogs to so many travel hours?
  • Will we have to take a direct flight or will our dogs be allowed in an airport for a connecting flight?
  • Are turtles allowed to be taken overseas? Do they also need veterinary clearance, etc?

Thanks :)

Paula
 

Hi Paula,

Thanks for the kind words! We'd be happy to go into a little more depth to try and answer your particular questions.

First, you'll want to take a look at the official pet import requirements for South Africa. As you'll see, your dogs will need to be microchipped and vaccinated against rabies, and an Import Permit and a Veterinary Health Certificate are also needed. They won't need to go to quarantine if all rules are followed correctly. (Please read the linked document carefully to find out all the details.)

Turtles are trickier -- based on the online information it's not clear whether or not South Africa allows turtles and it also depends on the exact species you have. We advise that you contact the Director of Animal Health to find out about the most up-to-date policies. You'll also want to ask the airline what their rules and regulations are regarding traveling containers, etc.

For our pet clients traveling on long trips, we do often schedule them a flight with a comfort stop (pets traveling on Lufthansa can often have a layover at the Animal Lounge in Frankfurt, for example). No matter what you'll want to follow a few best practices to help make your pets' flight a smooth one. Here are a few basic pet travel tips to get you started.

Hope this is more helpful, Paula. If you think you'd like some assistance with this move, please fill out our free quote form so that a PetRelocation Specialist can get in touch to discuss your move options with you. Thanks again for reaching out, and good luck with everything!

 

 

Exploring The Heathrow Animal Reception Centre

Tuesday, September 9, 2014 by Pet Friendly Airports

heathrowIn order to meet the import rules of the United Kingdom, all pets entering or re-entering the country must pass through one place: the Heathrow Animal Reception Center (HARC). It can be hard to know what to expect from facilities like this, but luckily there is quite a bit of information out there if you know where to look.

To save you some time, we've compiled several details about the HARC so that families going to the UK with pets will know what to expect. Hope this helps!

First, here's the process: upon arrival at Heathrow, pets are transferred to the HARC for their vet check and customs clearance -- a process that usually takes about 2-3 hours. After the check is finished, pets are released into the care of the designated pet owner or agent, who shows a photo ID.

The Centre is open every day (even holidays), but note that at busy travel times (around the winter holidays, for example), it can take longer to clear customs.

Here are a few fun facts about the HARC:

  • Around 13,000 dogs and cats pass through the Centre ever year.
  • About 2,500 birds (mostly pets) also visit.
  • 40 dogs can be held here at once.
  • The HARC employs about 30 full-time employees.
  • The Centre can also hold large animals (like horses) and exotic species (think lions and large reptiles).
  • A waiting room with sofas, TVs and vending machines is available for families waiting for their pets.

 

Here is where the HARC is located in relation to the airport (click on the map for a better look):

 

heathrow map

 

Want to know more? Take a look at a couple of videos touring the HARC:

 

 

 

For additional information, here's a list of frequently asked questions and tips relating to the HARC, and if you like cute pet reunion pictures (who doesn't?), follow them on Facebook and Twitter.

Please contact us if you have more questions about moving pets to the UK (or anywhere else), and happy traveling!

Photos & Info: Pet Quarantine in Brunei

Friday, August 29, 2014 by Pet Travel Questions

Name: Lim
Number of Pets: 1
Pet Type: Dog
Pet Breed: Shih Tzu
From: Kuala Lumpur
To: Brunei Darussalam

 

Hi,

I understand that dogs from Kuala Lumpur, Malaysia have to be quarantined for a month at the quarantine centre in Brunei. I would just like to ask if you have had any clients who have moved their pets to Brunei before and used the quarantine centre?

I'm quite worried as to what the facilities are like and how it would be for my pet when he gets here. I don't even know how it looks like in there, which worries me quite a bit.

It would be great if you could offer me some insight into Brunei's quarantine facilities to ease my worries a bit before relocating my pet to Brunei.

Thanks,

Lim
 

Hi Lim,

As a matter of fact, we just recently moved a dog to Brunei and found out quite a bit about the quarantine facilities. You can read about Tessa (she was our August Pet Move of the Month) for an idea of what the process and post-move conditions are like for Brunei.

Quarantine is required upon entry, but in some cases pet owners can request and receive a shorter stay (pets can often finish out the quarantine at home). There is no guarantee of this (usually people with government-related jobs have a better chance), but it's worth mentioning so that you can investigate this possibility upon arrival.

See below for a couple of pictures taken by one of our clients (Tessa's owner) of the Brunei quarantine facility. He told us:

"The rooms are open to the weather but do have a fan inside each room. Each room is also equipped with a water hose for bathing and drinking water. Owners can access the holding rooms during normal business hours, and hours are limited during Ramadan and public holidays. There is a small yard in front and larger yard in the rear for the animals to play. In the overall pic of the facility, dogs are housed on the left and cats on the right (no difference in the size of the holding rooms)."

 

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An outside view of the Brunei pet quarantine facility.

 

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Inside one of the holding rooms.

 

Hopefully this gives you a better idea of what to expect. Please let us know if you have more questions or if you'd like some information about our door-to-door services, and good luck with everything!

Pet News Round-Up: Moving, Exercising and Dating (with Pets)

Friday, August 22, 2014 by Caitlin Moore

Pet-friendly dating sites.

Are pets being passed off as service animals for the sake of convenience?

Media coverage of animals is more popular than ever.

After the move: pet relocation experiences.

How to take good care of your canine athlete (they have different needs than humans, you know).

Read about what it's like to be a pet shipping specialist.

 

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Happy Friday!