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Help Me Move My Pet

Nervous Owners, Nervous Pets: Addressing Common Pet Travel Concerns

Thursday, December 11, 2014 by Pet Travel Questions

Name: Nicole
Number of Pets: 2
Pet Type: Dog/Cat
Pet Breed: Shepherd/Boxer mix and Tortoiseshell Cat
From: Portland, OR
To: Buenos Aires, Argentina

 

Dear PetRelocation,

I am considering moving to Argentina or Brazil next year. I will not move without my pets. However, I have heard horror stories of the percentage of dogs that die on airplanes. Can you tell me a bit about your safety measures? Will someone travel with my dog in the cargo area? How are the dogs walked/allowed to go to the bathroom on long flights?

My shepherd/boxer mix has a long snout, so the short snout breathing issue is not a problem. However, if he feels threatened, he will be aggressive. He gets reactive with big dogs (mostly other shepherds) and will chase cats (cannot be with my cat).

My cat gets very carsick, so I imagine a flight wouldn't be great either. She will bite if she is touched in the wrong spot. Can you please advise me on how this move might work and what conditions my pets would be in during their travel?

Thanks!

Nicole

 

Hi Nicole,

These are all great questions! Sad stories about airline mishaps often surface in the news, but when you look at the numbers, you'll see that air travel for pets is actually very safe. Please read more about airline pet travel myths on our blog and in this Yahoo Travel article in which we offered some advice, and you may also want to take a look at this recent infographic put together by Barkpost. 

Essentially, it's very important to choose a pet-friendly airline and to prepare your pets through crate-training, a vet health consultation and a generally healthy lifestyle. You can read more basic pet travel tips here. Pets are not accompanied in the cargo area, but this part of the plane is pressure and temperature controlled and often provides a better and more calm environment than the cabin would. Pet-friendly airlines take care to load pets last before departure and remove them first upon arrival, and they will be transported in temperature-controlled vehicles.

As for pets with possible nervousness issues or behavior quirks, please know that safe travel is perfectly possible for them, as well. When working with a pet-friendly airline, trained professionals will be handling pets during comfort stops and pets will not be interacting with other animals during this time. If your pets flew with United and were routed through Houston, for example, they would be given water and a bathroom break at a safe facility under the care of individuals prepared to handle animals of all temperament.

We often advise our clients to label the travel crates if they'd like airline or airport staff to be aware of any issues; "I'm sometimes aggressive with other dogs" or "I have anxiety around strangers" are common examples. Either way, these issues shouldn't prevent your pets from flying.

Hopefully this information helps to get you started, Nicole. If you're interested in hiring some assistance, one of our PetRelocation Specialists would be happy to discuss your options and concerns with you further. Please fill out our online consultation form at your convenience or feel free to give our office a call at 1-877-PET-MOVE. 

Good luck with everything, and we hope to hear from you!

Moving Pets to the Philippines

Friday, December 5, 2014 by Pet Travel Center Questions

Name: Bernadette
From: Los Angeles, California
To: Ninoy Aquino, Phillippines
Pet: Sonico: 7-month-old Maltipoodle, 25 lbs
 
Hi PetRelocation,
 
What do I do for my puppy to take him with me from L.A. to the Philippines? Can he go with me in the plane? Does he need a passport?

Thanks,
Bernadette
 
 
Hi Bernadette,
 
Thanks for the question! To start, you'll want to take a look at the pet import requirements for the Philippines. Your dog does not need a passport per se, but there is some health paperwork required that needs to be endorsed by the USDA. The process will take several days to complete, so we always advise starting early.
 
Small pets can sometimes travel in the cabin, but you'll need to contact the airline you're considering to find out more (it sounds like your dog may be a little too large to travel this way). Most of our clients' pets travel via cargo, and with a pet-friendly airline this is a safe option. We often use United, Lufthansa and KLM because they have established pet safe policies.
 
For your reference, here are a few basic pet travel questions and answers. International pet travel can certainly be overwhelming, but take comfort in knowing that, with the right research and choices, it's possible to plan a smooth trip.
 
Please contact us if you think you'd like some assistance with your move. Good luck and thanks again for reaching out!
 
 

What Does a Domestic Dog Relocation Entail?

Monday, December 1, 2014 by Pet Travel Questions

Name: Heather
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Lab and Dachshund
From: Boerne, TX
To: Charlottesville, VA

 

Hi PetRelocation,

How will the dogs be moved? What is the time frame and what is the estimated cost?

Thanks,

Heather

 

Hi Heather,


Thanks for your inquiry! We'd be happy to go over a few pet relocation basics. To summarize, the best way to move two dogs from Texas to Virginia would be via cargo on a pet-friendly airline. 

Here are a few specific things to consider when preparing for such a pet move:

 

All told, the process can take up to a few weeks, so we advise starting to research and plan well before you'd like to move. The costs will depend on a few factors (including the size of your dogs), but we'd be happy to offer you an estimate if you contact us.

Hope this helps to get you started, Heather. Please let us know if we can be of further service!

The Multiple Solutions for Pet Travel

Monday, November 24, 2014 by Pet Travel Questions

Name: Shani
Number of Pets: 1
Pet Type: Dog
Pet Breed: Miniature Pinscher Mix
From: United States
To: UAE - Dubai or Abu Dhabi

 

Dear PetRelocation,

We may be moving our dog from the US to the UAE - either Abu Dhabi or Dubai. I have read that the only way dogs can enter the UAE is by cargo. I am REALLY nervous about transporting our little guy this way all the way from the US.

Is it possible to fly to Germany or some other mid-point with him in cabin and then do the last leg of the flight as cargo? If so, would it be worth having a few day layover in Germany for him to recover before shipping him as cargo? Thanks so much for your help.

Thanks,

Shani

 

Hi Shani,

Thanks for reaching out with your question. When it comes to planning pet travel there are usually many possible solutions, and we'd be happy to go over a few options with you to help you find the right one!

First, please know that pet cargo travel is safe when planned with a few guiding parameters; these include choosing a pet-friendly airline, talking to your vet about any pet health questions you have, and helping your dog to be acclimated to the travel crate. Read more about pet travel basics here

We typically use KLM when flying pets from the US to the UAE. This pet-friendly airline has trained staff and solid pet-safe procedures that help make even a long trip as comfortable as possible for furry family members (they even have a pet hotel).

After more research you may decide to choose this carrier for your dog's flight, or you may want to stick to your original idea and break up the flight. Note that if you change airlines or leave the airport, you'll most likely need to provide additional paperwork.

It often helps to read the pet travel stories of other pet owners. Take a look at a few of our recent customer stories for an idea of what the process entails and how it feels once the move is over. Additionally, you can look over the pet import requirements for the UAE, as well. 

We'd be happy to provide additional information and let you know more about our door-to-door services if you're interested. Please contact us if you'd like to speak to a Specialist to go over these options in more detail, and either way, good luck with your trip!

"Should We Bring Our Dog on Vacation Abroad?"

Tuesday, November 11, 2014 by Pet Travel Questions

Name: Denise
Number of Pets: 1
Pet Type: Dog
Pet Breed: Lakeland Terrier
From: (Traveling internationally in general)
To: (Traveling internationally in general)

 

Hi PetRelocation,

My husband and I would like to travel abroad on vacation for two weeks to four months with our Lakeland Terrier and wonder the best source of information on how to travel with your dog. Can we take him on the plane with us under certain weight restrictions for an international flight? Do animals get passports?

Thanks,

Denise

 

Hi Denise,

Sure, we'd be happy to help with some information. For general country requirement details, take a look at our resources page or check out the USDA website (assuming you're starting in the United States). To drill down further, it's typically a good idea to contact the Ministry of Agriculture of the country you're interested in for the most up-to-date info about pet import rules there.

Here are a few answers to frequently asked pet travel questions that may help shed light on the pet travel process, as well. In summary, we recommend choosing a pet-friendly airline, asking your vet to do a health check before you go, and teaching your dog to be as comfortable as possible in the travel crate through crate acclimation.

It sounds like your dog may be too large to fly in the cabin with you (typically only small dogs have this choice), so this trip may entail cargo travel. This is a safe option when you choose a pet-friendly carrier like KLM, Lufthansa or British Airways, but it can also be expensive and taxing for your dog to experience multiple times in a short period.

Along with the paperwork and vet visits, you may find that the logistics of bringing your dog with you as you travel to several different places may be more complicated than you first imagined. It definitely makes sense to bring pets along on a permanent move, but often people find that vacationing with a pet just doesn't make sense for them. It might be better to leave your dog with a trusted sitter, instead.

It's up to you, of course, and hopefully the suggestions and links above will help you find your way to the right decision for you and your dog. Let us know if you have more questions, and good luck!

Pet News Round-Up: Pet Owner Quirks & Holiday Travel Tips

Friday, November 7, 2014 by Caitlin Moore

How much does it cost to own a Pit Bull in the city?

This sweet dog is a nanny for kittens.

Weird things all dog owners do.

Gift idea for cats/cat lovers: a felt kitty cave.

Planning to travel with a pet over the holidays? Read this first.

Here's a behind-the-scenes video of the Lufthansa Cargo Animal Lounge in Frankfurt.

Meet Rocco, the tall dog featured as our Pet Move of the Month!

 

andy the cockatoo

Happy Friday!

 

Essential Cargo: Cat Travel to Austria

Wednesday, November 5, 2014 by Pet Travel Questions

Name: Marjatta
Number of Pets: 3
Pet Type: Cats
Pet Breed: Mixed
From: California
To: Austria

 

Hi PetRelocation,

I need to move to Austria to take care of my Mum. I am planning on going in June or July next year. I have three cats who I do not want to live without and was referred to this agency, but you seem to only service England, Canada and the US.

This is a permanent move. (Also, if anyone could suggest a good, not terribly expensive overseas moving service as an addendum, any answers will be greatly appreciated.)

Thanks,

Marjatta

 

Hi Marjatta,

Thanks for your question -- we completely understand that life wouldn't be the same without your cats and we'd be happy to help you with some move options.

First, please take a look at the pet import requirements for Austria. If you'd like some help organizing the paperwork, flights, delivery, etc., please fill out our free quote form. It's true that Austria isn't one of the most common destinations for our clients, but we do have experience moving pets there safely. In fact, here's a picture of a beautiful dog named Foo who we relocated to Austria earlier this year.

Take a look at the above requirements for an idea of what to expect, review these frequently asked pet travel questions, and if your cats aren't comfortable in their travel crates, you can start to prepare them with these cat crate-training tips.

Hopefully this helps to get you started. Please let us know if you have any more questions or if you think you'd like to find out more about our door-to-door services. Either way, good luck and thanks again for reaching out!

(Do any readers have suggestions for a general moving service? Please pass them along in the comments!)
 

Pet Move of the Month: Rocco's Relocation to the United States

Tuesday, November 4, 2014 by PetRelocation.com Customer

roccoA few weeks ago we helped a sweet dog named Rocco move from Puerto Rico to Indiana with his family. Since this is technically considered a domestic move, normally this wouldn't be too hard to pull off, but Rocco's tall stature and long legs made it a little bit tricky.

Tall dogs, even if they're not necessarily big when it comes to weight, require bigger travel crates and therefore take up more space on an airplane. It's not always a simple process to get them from Point A to Point B, but Rocco did it!

Here's what Rocco's owner had to say about the move:

I moved to Indiana to find a job, which I did, but always having in mind that it was a goal for both of us to move (Rocco and I). I have had him since he was born 5 years ago and our place is 'together.'

I had never moved a pet by air before and thought it had to be pretty easy to do... Oh, I was SO wrong!! Rocco is a big boy and can only travel by cargo, so, it requires some overwhelming logistics!

My concerns were basically if he was going to be treated well, be well fed, not be alone, well... even if he could make it in a safe way! What surprised me when I contacted PetRelocation was their experience and patience. They answered every single question I had and advised me regarding all the concerns that were worrying me.

rocco

I understand the biggest challenge of moving a big dog are the logistics involved. It cannot be any aircraft, it is not done in one day, and there's a significant number of people who will be involved to make such a project a successful one!

rocco sleeping

Even when it took Rocco a whole week to get to Indianapolis, he arrived happy with lots of energy and a good appetite. He even had his first play date that very same evening!! Right now, he continues to do great -- I took him to the vet for a general check up, and he's in great shape and health!

The United States offers a wonderful number of amenities for pets and the attitude towards them is amazing. They are family, period!

rocco crate

For those who are planning on moving their pets, please consult with professionals that are able to answer all kind of questions, which was the fact that made me choose PetRelocation!

--

Thanks to Rocco's owner for sharing their story! Read about more pet move incredible experiences, and please contact us if you have questions about how to move your pet safely.

Questions about Cat Air Travel to the United States

Tuesday, October 28, 2014 by Pet Travel Questions

Name: Barbara
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon
From: Brazil
To: USA

Do you help pets travel from Brazil to the USA? Does the pet travel with a person or in the cargo area?

Thanks,

Barbara

 

Hi Barbara,

Thanks for your question! Yes, we have helped pets move from Brazil to the United States, and we do so by arranging their cargo flight on a pet-friendly airline. The pet owner does not need to fly with the pet (most go ahead of time so they can get the house ready, etc.).

PetRelocation does not fly with the pet either, but we do check pets in, clear them through customs upon arrival, and provide door-to-door delivery and help with the pre-travel paperwork and vet visits. For your reference, here are the pet import requirements for the United States as well as a quick summary of our services.

If this is the kind of transportation service you're looking for, please fill out our free quote form or give our office a call to speak to a Specialist. With a few more details we'll be able to give you a quote.

Finally, here's a story from a client of ours who moved with two dogs from Brazil to the United States: as you'll see, Zap and Guida did pretty well on this journey!

Hopefully this has been helpful, Barbara. Please let us know if we can be of further assistance. Either way, good luck with your pet travels!


 

Pet News Round-Up: The Costs of Pet Ownership (and the Rewards)

Friday, October 24, 2014 by Caitlin Moore

Read about the hero Secret Service dogs who helped keep an intruder out of the White House.

Berkeley considers making pet-friendly housing the norm.

Fancy dogs go to Whistler for vacation.

The importance of pets to homeless youth.

Alaska Air Cargo's snub-nosed breed restrictions.

What is the cost of owning a pet?

Learn what it takes to plan an international pet relocation.

 

 

buttons

Happy Friday!
 

Breed Restriction Update from Alaska Air Cargo

Wednesday, October 22, 2014 by Pet Travel Questions

pet streakWe often receive questions about breed restrictions for various airlines, so we thought we'd pass this update along about Alaska Air Cargo's PetStreak program.

According to their website, Alaska Air Cargo has restricted future bookings of snub-nosed dogs and cats while they conduct a safety review of possible acceptance policies.

For now, the following breeds cannot fly via Alaska Air Cargo:

Cats: Burmese, Exotic, Himalayan, Persian

Dogs: American Pit Bull, American Staffordshire, Boston Terrier, Brussels Griffin, Bull Mastiff, Bull Terrier, Chow Chow, Dutch Pug, English Bulldog, English Toy Spaniel, French Bulldog, Japanese Boxer, Japanese Spaniel, Pekinese Pug, Shih Tzu, Staffordshire Bull Terrier, Terrier, Bulldog, Pug, Boxer

Note that this airline also has a few holiday flight restrictions for pet cargo travel (as will many cargo operations, so double check everything before you plan a flight near Thanksgiving, Christmas or New Year's). Different rules apply to pets traveling in the cabin -- go here to find out more.

Read all about Alaska Air Cargo pet travel polices here, and feel free to contact PetRelocation with your pet travel questions.

Safe travels, everyone!

 

Addressing Common Concerns about Pet Air Travel

Tuesday, October 14, 2014 by Pet Travel Questions

Name: Belinda
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Shih-Poo, Mini Poodle
From: Florida, USA
To: California, USA

 

Hi PetRelocation,

I've heard way too many horror stories about pets being transported in the cargo area of the plane. I would like to explore non-plane options to get my pet to California.

Does your organization have those type of options?

Thanks,

Belinda

 

Hi Belinda,

We understand your concerns and have helped to arrange ground transportation for pets in the past, however we do urge you to review a few facts and tips before making the decision to avoid air travel altogether. When the right choices are made, it can be a very safe process.

Here's an overview discussing some of the issues that may be worrying you. Essentially, sad news stories tend to gain more attention than the routine pet flights that happen every day -- this isn't meant to diminish the emotions involved when things do go wrong, but when looking at the numbers you'll see that, by far, most pets fly without incident.

Here are a few tips for minimizing the risks of air travel. When you start with a health screening and a conversation with your vet, choose a pet-friendly airline, and help pets to feel comfortable in their crates, you're on your way to planning a successful trip.

You may weigh all of this information and decide that air travel still isn't right for your dogs. That's fine, of course! In this case you'll want to search for a driver who can safely transport your pets for you. Note that, due to the details and hours involved, driving often ends up being more expensive than flying.

Please contact us if you have further questions, or check out IPATA.org to locate a driver who may be able to help you. There are multiple solutions available when it comes to pet moves, and we'd love to help you find the right one!

Good luck with whatever you decide, and thanks for contacting us with your question.
 

International Travel with Older Pets

Monday, October 6, 2014 by Pet Travel Questions

Name: Yifat
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mix
From: Israel
To: The Netherlands

 

Hello,

Your website is very useful, thanks!

I have a 10-year-old dog that I will have to fly during January (as cargo). I would like to know how dangerous it can it be for a relatively old dog (this flight will be about 5 hours long), and also how much time the dog is left in the cold between the time the airplane lands and the time we get her?

I am really worried about this so hopefully your answer can help me.

Thank you,

Y

 

Hi Y,

Thanks for reading our site, and thanks for your question!

The most important thing for you to do to ensure a safe flight for your dog is to choose a pet friendly airline. If a carrier has solid procedures that put a high priority on pet health, temperature shouldn't be a big issue (airlines like KLM, United and Lufthansa do not allow animals to be exposed to the elements for any significant amount of time, for example).

Pets should ideally be the last to be loaded onto the plane, the first to be removed upon landing, and they should be transported across the runway in a temperature controlled vehicle. The cargo area is temperature and pressure controlled, also, and if you've helped your dog to become acclimated to the travel crate, the experience will be made even more manageable.

Additionally, here are a few tips for traveling with an older pet. Essentially we recommend talking to your vet before making a decision, and then if you go forward take extra care with hydration and the above-mentioned safety tips.

If you think you'd like to find out more about our door-to-door services, please give us a call or fill out our free quote form. If you'd like to search for agents on your own, we recommend checking the directory available on IPATA.org.

Good luck with everything, and please let us know if we can be of service!


 

Transporting Pets to Australia

Monday, September 29, 2014 by Pet Travel Questions

Name: Gurpreet
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labrador
From: India
To: Australia

 

Dear PetRelocation,

Can you please explain whole process and expected amount. I know India is non approved country and process is little bit hard, but still we are willing to move our dog.

Thanks,

Gurpreet

 

Hi Gurpreet,

Thanks for your inquiry! Moving your dog to Australia will require several steps and will not be cheap, but that doesn't mean it's impossible.

To start, you'll want to research an approved country that makes sense for you to move to, as your dog will need to go there as an intermediate step. The best source for you to rely on is the Australia Government Department of Agriculture website, which provides an overview of the approved countries as well as the timeline and vaccinations required. Here is where the site specifically discusses how to move to Australia from a non-approved country.

Essentially, you don't need to remain in the Category 3 (intermediary) country for the whole pre-export process, but you do need to have all vaccinations, exams and tests done there and your dog must be exported directly from there.

It depends on where you end up going, but generally speaking international moves cost at least $2,500 USD and maybe significantly more (your dog's weight/size is also a factor, as this affects the airline cargo fee). Note that, due to an increase in quarantine costs, moving pets to Australia has become significantly more expensive recently. You can find out more about the quarantine costs, etc., here.

We'd be happy to discuss our door-to-door services with you if you're interested in hearing about them, and if you'd like to find an agent on your own who may be able to help, we recommend searching through IPATA.org.

Hopefully this helps to shed some light on the steps required! Please let us know if you have more questions or if you think we can help in any way.

Good luck!

Traveling Internationally with Service Dogs

Wednesday, September 24, 2014 by Pet Travel Questions

We recently received a question via email asking how to bring a service dog to Australia, and thought it would be a good opportunity to go over a few basic rules and best practices for traveling internationally with an assistance animal.

  • Traveling with service dogs means following different airline procedures for the most part, as airlines often allow pets in the cabin in these instances. Here are the instructions for traveling with a service animal via United and via Lufthansa, for example.
  • Here is an overview of the rules for service dogs for Australia; owners must fill out an application to be approved before they can complete the import steps. Usually pets entering Australia must undergo a 10-day quarantine in an approved quarantine facility, but service dogs can fulfill the quarantine at home with their owners.
  • Be prepared to show official paperwork proving your support animal is legitimate (this will likely be a letter from your medical doctor or mental health professional).
  • Typically service animals need to fit on the floor in front of the passenger chair (and can't sit on the seat), and they travel free of charge.
  • Space can be limited in the cabin, so contact the airline well in advance to tell them you'll be traveling with a service animal.
  • Even though airlines probably won't require that service animals adhere to usual animal rules (traveling in the cargo area, etc.), countries still will. Find out what vaccinations and paperwork will be required for import and allow a few weeks to prepare.
  • Note that carriage can be denied if an animal is loud or acting in a way that disturbs other passengers -- properly trained service animals shouldn't be a problem, but people who bring a noisy Chihuahua along as an emotional support animal may not be accepted to fly.
  • In addition to verifying country import rules, whenever you're planning to travel by air with a service animal it's a good idea to contact the airline directly to find out about the procedures (information isn't always available online and it can sometimes change).

service dog

Photo Credit: www.servicedogproducts.com

 

Need some help? Please contact us to speak to a Specialist!

How to Transport Dogs to New Zealand

Monday, September 15, 2014 by Pet Travel Questions

Name: Suzie
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Thai dogs / Labrador mix Thai
From: Thailand
To: New Zealand

 

Dear PetRelocation,

I know New Zealand does not allow a direct import from Thailand to New Zealand, so my questions are:

1. Which country near New Zealand would they go to first?

2. Do my dogs get their microchip and vaccinations in Thailand before leaving?

3. What are the exact steps I need to take in order to get my dogs to New Zealand?

4. The cost of air fares, quarantine, freight, and anything else I need to know.

I'm a bit lost as to were to start, any help is much appreciated.

Thanks,

Suzie

 

Hi Suzie,

Thanks for reaching out -- we'd be happy to offer some information about pet travel to New Zealand.

First, take a look at the countries from which it's possible to bring your pets --  here is the official guidance document to assist you. It's most likely you'll move your dogs from Thailand to a Category 3 country (whichever one makes the most sense for you), and then from there eventually to New Zealand. Your dogs will have a minimum 10-day quarantine upon arrival (please review the full timeline and list of requirements).

To find out what the import requirements will be for the stopover country, you can search online for the Ministry of Agriculture website for the relevant country or take a look here for a general idea (these rules are geared towards pets coming from the United States but they'll give you an idea of what to expect).

The costs will depend on several factors, Suzie, but this process will not be cheap. You can start to form an estimate by looking at quarantine facility costs, researching cargo costs through airline websites, or, if you're interested in our services, by filling out our free online quote form or by giving our office a call. With a few more details a Specialist will be able to tell you more about your move options and the associated costs.

Moving pets can be overwhelming, but we'd be happy to help! For a little more about what it's like to move a pet to New Zealand, here's the story of Wednesday the cat, who moved there from the United States. As you'll see, the process took several weeks, but she made it safely and the family was happily reunited.

Thanks again for your question, and we look forward to hearing from you!


 

Get to Know a PetRelocation Specialist: Meet Penney!

Wednesday, August 6, 2014 by Core Values

penneyWhat's it like to be a professional pet shipper, and who are the hard-working team members making all these incredible experiences happen? Following the lead of Joe and Sarah S., PetRelocation Specialists who have previously shared their stories, we'd like to introduce Penney!

She's one of our newer employees and has already proven to have the integrity, dedication and love for pets required to do this job well. Here's what Penney had to say about her PetRelocation experiences so far.

How did you end up at PetRelocation? Did you ever think you’d have a job that involved pet shipping?

I didn't even realize there were jobs involving pet shipping! When leaving my job with an art company that I loved (back in California), I had a hard time figuring out what direction to take. Luckily, I found PetRelocation which, similarly, is a small company doing really big things. I felt like finding a place where I could help solve problems for people (by helping their pets) was a golden opportunity for me. PetRelocation is a unique place that I feel lucky to be a part of.

What were your biggest surprises during the first few days and weeks on the job?

I was blown away by the amount of tiny details that must be considered with everything! For example, to book a flight for a pet, we must consider the species and breed of the pet; temperature, holidays, and breed bans of origin and destination; time of year; size of the pet; layover time; cargo office hours for departure and arrival; and even more things that I can't think of right now! There are so many considerations that client care specialists must keep in mind, and it really shows the level of expertise required to do what they do.

What are some of the most common misconceptions people initially have about relocating their pets?

I think many people assume you simply have to buy the pet a plane ticket, just like humans do for a trip. If there's a seat, then you purchase it, the end! They don't realize the rules and regulations in place for pet safety that vary from airline to airline and country to country. Also, I think many people relocating assume their pet will be escorted to their destination on a flight with one of us in the cabin of an airplane. In reality, pets travel safely but also very differently than us -- the cargo area is actually a climate that is naturally more den-like and comforting to them in that type of unknown situation.

What has been your most memorable moment so far?

I'd have to say seeing pets at work every day. Nothing makes you feel better than petting a sweet dog, and we get that opportunity nearly every day at PetRelocation. When there's not a dog in the office, Robert the hamster on Tobi's desk is there to help us get our fuzzy fix. 

The overall vibe of what I've felt in the short time that I've worked for PetRelocation is caring and consideration. Everyone here treats each move as if they were moving their own pets, and everyone treats every team member with tons of encouragement and support. We make a great team, and we have fun every day. I love it here!

Read more about the PetRelocation team, and please contact us if you have questions about an upcoming pet move.

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

How to Choose the Right Pet Travel Crate

Thursday, June 5, 2014 by Pet Travel Questions

Name: Catherine
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mix, Terrier/Hound
From: United States
To: Ireland

Hi PetRelocation,

My dog is about 35lbs, roughly 32" long and 24" tall. She's really not a very large dog but I'd rather get her a crate that is too big than too small. Should I get the large size crate or would that be too big? Is it bad to have too big of a crate?

Thanks so much!
Catherine
 

Hi Catherine,

That's a great question that touches on some important pet travel issues. The answer is, it's better to err on the side of caution and go with the larger crate. The more airflow and space your dog has, the safer and more comfortable the trip will likely be.

In terms of your dog's safety you can't really have a crate that's "too big," but please note that cargo rates are based on weight (this is the primary reason it costs more for large dogs to travel), and also not all airplanes are equipped to handle the largest crates. Be sure to check with the airline you'll be using to find out everything you need to know before you book your flight.

Here's a little more information about pet travel crates, including measuring tips. Please let us know if you have any more questions or if you think you'd like some help with your move, and good luck with everything!

 

Measure carefully to choose the right travel crate!

Pet Move of the Month: Holly & Geoff's Trip to the UK

Wednesday, May 21, 2014 by PetRelocation.com Customer

You may recognize Holly and Geoff from our Facebook page... These globetrotters clearly have cuteness and charm to spare, and we wanted to introduce you as soon as we started working with them on their move from New Jersey to the UK (via Frankfurt, but more about that later).

Luckily the dogs' owners agreed to answer a few questions for us when we asked if they'd like to be featured as the Pet Move of the Month, so read on to find out more about the adorable snubbies you've already caught a glimpse of. Thanks to the family for sharing their move with us!

What brought about your move to the UK?

After four years of working in New Jersey, it was time for us to return to family and friends in Manchester. Holly (a Boxer) and Geoff (a French Bulldog) are looking forward to the less extreme weather!

Have you ever moved a pet internationally before this?

Holly is returning home to the UK. She traveled with us to the US four years ago.

What were some of your initial concerns, and what surprised you about the process of traveling with snub-nosed breeds?

Initially we weren't too concerned -- with Holly being a veteran traveler we knew she would look after Geoff during his first experience of flying! However, our concerns became rather significant when we had contacted about eight airlines, only to be told that they would not carry Bulldogs!  We even looked into a cruise -- but that wasn't successful, as there was an 18 month wait list!  In came PetRelocation to the rescue....

 

 

Our minds were put at ease immediately when we were told that is was possible to get Geoff back the the UK -- but not without a hitch. We would need to fly them back within the next six weeks, before mid-May, as the only international airline which accepts Bulldogs -- Lufthansa -- will not carry them in the summer, when temperatures are above 80 degrees. 

When bringing Holly to the US we were able to fly directly from Manchester, but this time she would now be traveling in a crate too big for Manchester to handle. Holly and Geoff would have to be flown into London Heathrow, and then driven 3 1/2 hours to Manchester.

 

 

Our plans to relocate as a family at the beginning of July were turned upside down, but PetRelocation worked directly with our vet to help us every step of the way and ensured that Holly and Geoff and all their paperwork were ready in time. Holly and Geoff would have an adventure, as their route took them from Newark, New Jersey to Frankfurt, Germany -- where they would have some time for some rest and relaxation at the Pet Lounge -- then on to London Heathrow and finally arrive at their new home in Manchester 34 hours later. PetRelocation arranged the entire trip, door to door, and provided us updates throughout their journey. 

How did Holly and Geoff handle the transition?

Holly and Geoff seemed completely unphased by the whole experience! As soon as they arrived at their new home, they ate some food and stretched their legs and were ready for a long sleep. The following day, it was as if they had never been anywhere else! It was certainly a worrying time for us as parents (especially when the online cargo tracking stated "Cargo Missing" for 40 minutes!), but we were very happy with having them back with us.

Is Manchester a pet friendly place to be?

Soon after arriving, we took Holly and Geoff to their new vet for a checkup -- French Bulldogs seem to be a rare breed in Manchester, as heads turned and Geoff instantly became a talking point. He was even asked to pose for a couple of photos on his first outing! 

 

 

What advice do you have for people who might be planning a pet move?

Moving pets is a stressful experience for the parents, and having the experienced people at PetRelocation certainly helped us feel confident that at least we wouldn't forget anything and would have all the right paperwork in place. We were initially going to arrange the move ourselves, until we realized that moving snub-nosed dogs is not easy.

We are so glad that we put our trust in PetRelocation to help us. We instantly knew that everyone there was focused on making the move as easy as possible and had Holly and Geoffs' welfare as their top priority.

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Good luck to Holly, Geoff and the rest of the family in Manchester! Moving a pet soon? Contact us if you're interested in talking to an expert about your options.