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Incredible Experiences: Milo, Toby and Ishka's Move to Australia

Tuesday, July 29, 2014 by PetRelocation.com Customer

We recently helped three pretty cool dogs -- Milo, Toby and Ishka -- move from Texas to Australia. They just finished the process, quarantine and all, and sent us an email update telling us about their happy reunion!

We are grateful for finding PetRelocation. Knowing they are based in Austin helped, as we were needing help relocating our three fur kids from Texas, USA to NSW, Australia.

Knowing they were on the ground and able to do all the leg work we could not do, plus their knowledge and access to information and services we did not have, was such a big help and a huge relief for us as we had to move quickly and could not stay with our fur kids during their required time in the USA before they moved.

They were great with contacting our vet, kennels and other organizations required to make the move smoothly and their customer service to us and the services involved have been above and beyond.

The time we were separated from our babies felt like a lifetime but thanks to PetRelocation we now have all three of them home with us where they belong! 

Thank you :) 

The Phillips Family

 

milo, toby & ishka

Toby, Ishka and Milo

Too Good to Be True? It's a Puppy Scam

Wednesday, July 23, 2014 by Pet Travel Questions

Name: Sally
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Bulldog
From: London, England, UK
To: Milwaukee, Wisconsin

 

Hi PetRelocation,

I want to buy a Bulldog and was quoted from the sellers that I would only have to pay $500 including the shipping, can that be right? I'm nervous about doing this transaction. Any help would be appreciated.

Thanks,

Sally

 

Hi Sally,

Thanks for the question, it sounds like you're right to be worried -- this definitely seems like a scam. Here are the red flags:

  • It's an English Bulldog. This is a popular and adorable breed, and many puppy scammers choose this type of dog to tempt people.
  • That shipping fee is way too low. In reality it would cost much more to ship a dog internationally (our rough estimate for a move like this would start at around $2500 USD).
  • It sounds like you aren't personally acquainted with the sellers, and doing business with unknown parties is inherently risky, that's all there is to it.
  • Are they asking you to wire the money? Definitely a scam.

 

Please read more about puppy scams on our blog (and check the comments, too -- you'll see you're not alone in accidentally interacting with fraudsters). Unfortunately this happens a lot, but by doing some research and checking with professionals before making any kind of payment, you're doing what it takes to avoid becoming a victim.

Hope this helps, Sally. Good luck with everything, and if you're still looking for a pet, please consider dealing locally and/or adopting a pet from your local shelter!
 

Questions about Bird Travel to Hawaii

Thursday, July 24, 2014 by Pet Travel Questions

Name: Cayla
Number of Pets: 1
Pet Type: Small Bird
Pet Breed: Cockatiel
From: Mainland United States
To: Hawaii

 

Dear PetRelocation,

I know there are a lot of regulations with quarantine and regulations with dogs and cats going to Hawaii, but what will I need for my bird? I know she'll need a health check-up two weeks prior to flying, and I was told the vet should have everything in order for us to move to Hawaii.

I would just like to double check.

Thanks,

Cayla

 

Hi Cayla,

Thanks for the question, we'd be happy to offer some direction. According to the official Hawaii government website, most bird species require two different permits, including -- since you're coming from the Mainland United States -- this import permit.

In addition to those official Hawaii-specific details, here is more general information from our blog about transporting birds. It's important to secure the correct airline-approved travel container and to make sure you understand all airline regulations and import procedures in order to avoid delays. Please note that the Honolulu airport is the only entry port for birds in the state, for example.

Please contact us if you think you'd like some help relocating with your bird, and good luck!

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Dog Travel from Australia to Canada

Wednesday, July 16, 2014 by Pet Travel Questions

Name: Keiran
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Blue Staffy
From: Sydney, Australia
To: Banff, Alberta

Hey there,

I'm moving from Sydney, Australia to Banff, Alberta on the 15th of October 2014. I would love to take my American Blue Staffy over to live with me. I was just wondering what I need to do to get him over there and also would like to know how much it will cost?

Any help would be appreciated.

Kind Regards,
Keiran
 

Hi Keiran,

Sure, we'd be happy to offer some information.

First, take a look at the pet import requirements for Canada. Via the official government website, you'll see that you'll need a rabies vaccination certificate or a vet health certificate. Be sure to look over these details carefully to avoid any problems or delays.

In terms of additional pet travel information and tips, you're welcome to take a look at our blog. We recommend choosing a pet-friendly airline and finding out what their particular requirements are, helping your dog to be well-acclimated to his travel crate, and discussing any health-related questions with your vet.

One further thing to note: some airlines (including Air Canada) require that American Staffordshire Terriers and other "strong breeds" travel in reinforced crates, so you'll want to double check with the airline you're planning to use to find out if they impose this rule.

Hopefully this helps to get you started! If you'd like to find out more about our door-to-door services, please fill out our free quote form. Generally our international moves begin at around $2500 USD, but with more details will be able to give you a more precise estimate.

Thanks for reaching out, and good luck!

Pet News Round-Up: Money Saving Tips and Travel News

Friday, July 11, 2014 by Caitlin Moore

Money saving pet travel tips.

These police dogs are trained to sniff out hard drives.

Meet Wednesday, the cat featured as our Pet Move of the Month.

This cat video is adorable.

Twelve dog-friendly beaches.

New reporting rules address pet safety on planes.

 

monty

Happy Friday!

 

Preparing Pets to Relocate to Australia

Monday, July 7, 2014 by Pet Travel Questions

Name: Tyler
Number of Pets: 2
Pet Type: Dog
Pet Breed: Labrador, Shar-pei
From: United States
To: Australia

 

Dear PetRelocation,

My wife and I are planning on moving to Australia this fall and want to take our two dogs with us on the trip. We recently lived in Korea for a year with the two dogs (the dogs are from USA originally) so they have had the rabies blood work (summer 2013), microchip, and all of that good stuff. Are we going to have any major problems moving them to Australia with us?

Thanks,

Tyler

 

Hi Tyler,

Thanks for your question. Moving pets to Australia is a process that takes several weeks and it requires carrying out a series of steps very carefully. It sounds like you may be in good shape (especially because your dogs are used to traveling in general), but you'll want to visit the official Australia Government website and use the information and planning tools they provide to make sure everything is in order to meet your desired departure date. Take a look here.

Also, in case you weren't aware, Australia recently increased the costs associated with importing pets. Here is more information about the new price structure.

Aside from that we can offer the standard advice: choose a pet-friendly airline, make sure you have the correctly-sized travel crates (and if they've been in storage make sure they are still in good shape), and help your pets to be as healthy and hydrated as possible before the trip. If you think you'd like to hire some assistance, you're welcome to contact us for a free quote for our door-to-door services.

Hope this helps, Tyler. Let us know if you have further questions, and good luck!

Pet Travel Spotlight: Boarding Facilities in Zurich

Wednesday, July 2, 2014 by Pet Travel Questions

We recently helped a client move their dog to Zurich, Switzerland, and because the owners were arriving after their pet, it was necessary to find a boarding facility to use during the transition period (this happens a lot with international moves).

Zurich happens to have some of the nicest facilities we've seen, and our agent there snapped a few pictures to share. Take a look at this top-notch kennel -- it seems like a place any dog would love to stay.


zurich boarding facility

Master Suite

 

zurich boarding facility - play yard

Play Yard

 

zurich boarding facility

Home Sweet (Temporary) Home

 

Have questions about arranging an international pet relocation? Contact us for assistance.

Pet Shipping: Questions About Eating and Drinking During Flight

Monday, June 30, 2014 by Pet Travel Center Questions

Name: Jennifer
From: Bangkok, Thailand
To: LAX, USA
Pet: Mixed breed, 9 years old, 40 pounds.

Dear PetRelocation,
 
You moved my dog when we left for Bangkok. We were very happy with the services with PetRelo. Now, he is moving back to the US. My question is, is he supposed to have food in his food tray while on his flight? (The mover told me to fill the food tray with food, and I disagree with that.) How many hours ahead of time should he be eating or not eating? They also said to fill up a water bottle with water... Is this right?
 
Thanks,
Jennifer
 
Hi Jennifer,
 
It's great to hear from you again! To answer your question, no, food should not be available to pets during flight and we recommend feeding them at least 2-3 hours before they travel to give their food time to settle and help prevent any stomach discomfort.
 
If you're stopping for an extended/overnight layover you can feed your dog during that time. It is important to provide water, however (cups should be attached to the inside of the crate as you can see in the picture below). Hydration is crucial -- read more about pet hydration during travel.
 
Hope this helps! Please let us know if you have any more questions, and if you think you'd like to enlist our help once again, we'd be happy to talk. Good luck with your move!
 

 
 

Pet News Round-Up: Dogs at Work & Baby Goats

Friday, June 20, 2014 by Caitlin Moore

Happy Take Your Dog to Work Day!

A video update about Frosty, the baby goat with the tiny wheelchair.

Slideshow: Dogs on the Queen Mary 2.

Examining summer pet travel.

Everything you need to know about canine atopy (dog allergies).

Don't believe everything you read on Facebook, especially regarding dogs and ice water.

Catch up with our featured Pet Move of the Month.

 

 

Enjoy your weekend!


 

Pet Travel to Australia from Canada

Tuesday, June 17, 2014 by Pet Travel Questions

Name: Angela
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labradoodle
From: Canada
To: Sydney, Australia

Dear PetRelocation,

What are the rules for bringing dogs to Australia, and how old would the dog need to be before he/she can be imported to Sydney from Canada?

Thanks,

Angela

 

Hi Angela,

Thank you for the question. Moving pets to Australia is a process that takes several months (at least 190 days to be exact), and you will want to research the rules very carefully to make sure you're adequately prepared. For your reference, here are the pet import requirements for Australia.

Be aware that there is a 10-day quarantine for pets arriving into Australia, and the costs associated with with the process have recently increased. You can find out more about these governmental decisions here, and to help plan your trip, we recommend using the drop-down tool on the official Australia Department of Agriculture website.

In terms of age, your dog must be old enough to receive the rabies vaccines necessary at the beginning of the process, and from there he/she will be ready to travel internationally when it's time (in general, we recommend that dogs be at least 16 weeks old before undertaking a serious trip).

If you think you'd like some assistance with your pet move (we've helped many dogs move to Australia, including Kobe and Chicharito), please contact us for more details about our door-to-door services or fill out our free quote form.

Thanks again for reaching out, and good luck with everything!

 

 

International Air Travel with Older Dogs

Wednesday, June 18, 2014 by Pet Travel Center Questions

Name: Anoek
From: New York, NY
To: Amsterdam, Netherlands
Pets: Trusty, mini-poodle, 15 pounds, 15 years old; Roamer, mini-poodle, 16 pounds, 9 years old

Hi PetRelocation,
 
What do I need to know to move my pets to the Netherlands? Also, one of my dogs is pretty old and I have concerns about his health. Any information you can provide would be appreciated.
 
Thanks,
Anoek
 
 
Hi Anoek,

Thank you for submitting a question to us! We'd be happy to offer some advice.
 
To begin, take a look at the pet import requirements for the Netherlands. Your dogs will need microchips and basic vaccines as well as a vet health certificate filled out by an accredited veterinarian.
 
We also suggest choosing a pet friendly airline (we often use Lufthansa, KLM and United for our clients' pet moves), and if your dogs don't spend much time in a travel crate, help them become acclimated to their airline-approved crate in the weeks before you move. For your reference, here are a few frequently asked pet travel questions (and answers) that should shed light on the entire process.
 
In regards to your dog's age, please review this information containing tips for flying with older dogs. It would be a good idea to discuss your concerns with a vet, of course, and there are other things to do and think about before your relocation. Be aware that we have flown many elderly dogs safely, but it's a decision you'll want to think carefully about and prepare for as best you can.
 
We hope this helps! Please contact us if you have more questions and think you'd like to hire some assistance with your move. Either way, good luck with everything.
 

Australia's Multi-Step Pet Import Process

Monday, June 16, 2014 by Pet Travel Questions

Name: Kristen
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mini Schnauzer
From: Palm Beach Gardens, Florida, USA
To: Brisbane, Australia

Dear PetRelocation,

We are moving to Australia in three months. We are getting our dog the RNATT test this week, but from reading the information it looks like we will not be able to move him to Australia for six months after that. Is this correct? Will he need to stay in the USA three months longer than we will? What services would you provide to assist with this?

Thanks,

Kristen

 

Hi Kristen,

Thanks for your question, we are happy to assist with some guidance.

It sounds like you've already discovered and started following the pet import requirements for Australia, but for reference here they are again. And yes, you're correct that 180 days must pass after the RNATT is given before your dog can travel to Australia and fulfill the remaining 10-day quarantine.

It often happens that pet owners need to travel ahead of their pets, and if you decide to do that you'll just need to make plans to have him boarded or have him stay with a friend or family member until it's time for him to follow you. Our door-to-door services include transportation to the airport, and we are also happy to assist with locating a boarding facility if necessary and we can help to advise you and/or your dog's caretaker regarding the remaining vet requirements, etc.

Here is more information about moving pets to Australia (note that you'll be affected by the increase in quarantine fees that was recently announced). Please contact us if you have more questions or think you'd like some assistance, and either way, good luck with everything!

Dog Travel to South Africa

Thursday, June 19, 2014 by Pet Travel Questions

Name: Linda
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Poodle and Mix
From: Texas, United States
To: Johannesburg, South Africa

 

Hi PetRelocation,

What is involved in moving my pets with me to Johannesburg from Texas?

Thanks,

Linda

 

Hi Linda,

Thank you for your message -- international pet travel can certainly be challenging to figure out and we'd be happy to offer you some guidance.

Take a look at the pet import requirements for South Africa for an idea of what you'll need to do. Also, here is a link to the USDA website with information about the health certificate and vaccine requirements.

In terms of general pet travel procedures, you'll want to book a flight on a pet friendly airline and make sure your dogs are as acclimated to their travel crates as possible. Here are a few frequently asked pet travel questions and answers for further information about what to do to prepare your dogs for a move.

Hope this helps to get you started! If you're feeling overwhelmed and think you'd like some help, feel free to contact us to talk more about our services and the estimated costs for a move like yours. Good luck with everything.
 

Importing Dogs and Cats to the United Kingdom

Friday, June 13, 2014 by Pet Travel Questions

Name: Sue
Number of Pets: 2
Pet Type: 1 dog and 1 cat
From: Norway
To: UK

Hi PetRelocation,

Do I need to do the rabies titer test on my pets before relocating back to UK?

Thanks,

Sue

 

Hi Sue,

Thank you for contacting us with your question. Good news: your pets do not titer tests for this relocation to the United Kingdom. In 2012 the UK relaxed their rules to fall more in line with the rest of the EU, and coming from Norway you'll have a much easier time entering the country than you would have before.

Here is a link going over the import requirements you'll need to meet. Essentially your pets will need to be microchipped and vaccinated against rabies and you'll need to secure a vet health certificate or EU pet passport. The rabies vaccines need to be given at least 21 days before the time of departure, and as always, we recommend booking your flight with a pet friendly airline.

Please let us know if you have any questions about additional logistics, and if you think you'd like some help arranging this move, feel free to fill out our quote form. Good luck with your upcoming pet move!
 

Dog Travel to China: Quarantine Questions

Thursday, June 12, 2014 by Pet Travel Questions

Name: Mark
Number of Pets: One
Pet Type: Dog
Pet Breed: Border Collie
From: Not Moving but from USA
To: China


Hello,

I have been asked about coming to China at the end of August with one of my dogs who is actually a service dog for me, but I am going to do a Frisbee dog demonstration and help organize a competition. I have traveled numerous times to Europe and South America and I have no problems. I have done a lot of searches and get different answers --  yes there is a quarantine or no there is not a quarantine... Can you offer any guidance?

Thank you so very much for any help,

Mark
 

Hi Mark,

Thanks for checking in with us. Being an experienced pet traveler is great -- you'll face fewer surprises overall. China is a special case, though, as quarantine rules depend on the port of entry. We highly recommend working with a professional pet transporter of some kind to help you arrange the logistics and ensure that you can avoid any hold-ups.

You're welcome to give us a call or fill out our quote form, and if you want to research all your options you can search for agents via IPATA.org. There is also a service provider called Globy Pet Relocation that works out of China -- they're worth checking out, as well. For your reference, here are the pet import requirements for China.

If you decide to go to China, returning to the United States is a relatively straightforward process. Generally you'll want to double check with the airline to make sure you're doing all that they ask. Typically pets need a vet health certificate for the airline, and if your dog is traveling as a service animal different rules may be in place.

As you can see, traveling to China with a pet requires balancing a lot of variables, but we'd be happy to speak to you about your options if you have more questions. Good luck, and let us know if we can help!

 

Dog Travel Quarantine Questions

Monday, June 23, 2014 by Pet Travel Questions

Name: Michael
Number of Pets: 1
Pet Type: Dog
Pet Breed: Siberian Husky puppy
From: Missouri
To: Upstate New York

 

Dear PetRelocation,

Does a dog have to be quarantined if we're going from Missouri to New York?

Thanks,

Michael

 

Hi Michael,

No, there is no quarantine necessary for a dog traveling within the United States (or to the United States from another country, for that matter). Some countries, like Australia, do require a quarantine. If you ever have questions about which countries do and which countries don't, you can check our country specific information page, the USDA animal export regulations, or the Ministry of Agriculture for the country in question.

In the meantime, here is some information that may come in handy for you:

 

Hope this helps! Please contact us if you think you'd like some help arranging your move. Good luck.
 

Importing Dogs from Rabies-Free Countries

Wednesday, June 11, 2014 by Pet Travel Questions

Name: Sonia
Number of Pets: 1
Pet Type: Dog
Pet Breed: Chihuahua
From: Sydney, Australia
To: Austin, TX, USA

 

Dear PetRelocation,

I am a former customer and used your services when moving to Australia and brought our Chihuahua, Benicio. We are now returning to the US and see that rabies vaccination is required 30 days prior to flight unless from a non-rabies country.

Is Australia considered a non-rabies country? What are the rules for us to bring from Australia to the US?

Thank you!
Sonia

 

Hi Sonia,

Thanks for checking in with us once again!

You're right, the rules are a little different when you're bringing a pet from Australia (a rabies-free country) into the United States. According to the official government website, proof of a rabies vaccine is not necessary if you've been in Australia for at least 6 months.

That being said, many airlines do require a health certificate of some kind stating that your dog is healthy and fit to fly, so check with the airline you'll be using to find out about what, if any, paperwork they need from you.

Also, after you've arrived in the United States and have had a chance to settle in, you should research local laws regarding rabies vaccines and follow them accordingly. If you're staying in Austin (good choice!), you'll be required by law to have Benicio vaccinated against rabies every 1-3 years.

Hope this helps! Please let us know if you'd like assistance with your move, and good luck with everything.
 

Globetrotting with Pets in Tow

Thursday, June 12, 2014 by Pet Travel Questions

Name: Sienna
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Terrier mix, German Shepherd mix
From: USA
To: Australia/Japan/Hong Kong

 

Dear PetRelocation,

We are just considering a move next year that would involve living in Australia, Japan, and Hong Kong for 3 months each. Would it even be possible to bring our dogs with us or are the quarantine procedures such that it would be too difficult?

Thank you in advance!

Sienna

 

Hi Sienna,

Thanks for contacting us with your question!

Honestly, these are not the easiest countries when it comes to importing pets and going from one to the next with two dogs would be a pretty big challenge. To undertake this you'd have to spend quite a bit of time researching the details, gathering the right paperwork and making sure you have all logistics (flights, quarantines, rabies vaccines, etc.) carefully scheduled.

For example, Australia requires about 190 days of preparation to bring pets into the country, including 10 days of quarantine upon arrival. Japan and Hong Kong are also somewhat strict when it comes to importing pets, and no matter what order you're wanting to arrange these visits you'd need to find veterinarians in each place to help you obtain the necessary documents/vaccines. Your dogs would also need to be comfortable spending time in their travel crates, and you'd need to be able to spend quite a bit of money on these trips, as the cost of flights and import documents, etc. can quickly add up.

You'd also want to take into account the travel experience for your dogs -- this will be taxing for them, and often pet owners decide it may not be worth the time, stress and expense to vacation with pets (as opposed to bringing them along for a permanent relocation, which most find a much easier decision to make). When handled correctly pet travel is very safe, but in regards to taking relatively short trips, the reality may be that it's better to leave your dogs with a trusted pet sitter.

For your reference, here is more information about bringing pets to Hong Kong, bringing pets to Japan and bringing pets to Australia. Please take a look at what each country entails and let us know if you have more questions.

Hopefully this information will help you make a decision! We also recommend talking to your vet, of course.

Good luck, and please let us know if there is anything else PetRelocation can do to assist you as you move forward.