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Help Me Move My Pet

Pet News Round-Up: Moving, Exercising and Dating (with Pets)

Friday, August 22, 2014 by Caitlin Moore

Pet-friendly dating sites.

Are pets being passed off as service animals for the sake of convenience?

Media coverage of animals is more popular than ever.

After the move: pet relocation experiences.

How to take good care of your canine athlete (they have different needs than humans, you know).

Read about what it's like to be a pet shipping specialist.

 

moose

Happy Friday!
 

PetRelocation Included on the 2014 Inc. 5000 List

Wednesday, August 20, 2014 by Caitlin Moore

For the sixth year in a row, PetRelocation has been recognized as one of America's fastest-growing private companies by Inc. For 2014 we earned the ranking of #3383, and we share this overall recognition with some pretty exciting companies, including GoPro, Bowlmor, Fuhu and alumni like Zappos and Under Armour.

We'd like to thank our amazing clients and industry partners for helping us to continue our development of knowledge and services over the years. It's a joy to deliver incredible experiences to pets and pet owners, and we aim to continue along this exciting upward trajectory.

Take a look at our Inc. 5000 profile to trace our growth over the years, and as always, please contact us if you'd like to discuss an upcoming pet move!

 

inc 5000

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Caitlin Moore

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

Cat Travel between Dubai and the United States

Thursday, August 21, 2014 by Pet Travel Questions

Name: Arsalan
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon mix
From: Dubai, UAE
To: San Francisco, CA, USA

 

Dear PetRelocation,

My wife and I are moving to San Francisco for a few months, and are trying to decide whether we should move our cat Zoe with us for the duration or whether we should keep her in Dubai.

I am sure you can imagine that we really don't want to leave her behind that long, and would love to have her with us at all times! (But are ready to do whatever is best for her.)

Your advice in this matter would be highly appreciated, as we have never been through something like this before.

Really appreciate your time and assistance.

Arsalan :)

 

Hi Arsalan,

Thank you for your question -- deciding whether or not to bring a pet on a non-permanent relocation is definitely a challenge and we certainly understand that you hate the idea of spending time away from Zoe!

First, you'll want to weigh the costs (financial and time-related) of meeting the travel requirements involved with this trip. Going to the United States means securing a health certificate and proof of rabies vaccine, and returning to Dubai will take a little more effort (your cat will need to be microchipped if not already, receive full vaccinations, and have all the required import documents). These things take time to complete and you'll end up spending several hundred dollars, as well.

There's also the matter of how well Zoe will handle two long airplane journeys. Pet travel is safe when planned correctly and we find that pets are pretty resilient, but since this isn't a permanent relocation, it's worth considering whether she might be happier staying in Dubai with a trusted friend, relative or boarding facility.

Lots of pet owners struggle over this kind of decision and there is no right answer, of course. All you can do is consider all factors, talk it over with your vet, and think about what is best for Zoe. Feel free to contact us if you'd like any further assistance.

Hope this helps... Good luck and travel safely!
 

International Air Travel with Jack Russell Terriers

Tuesday, August 19, 2014 by Pet Travel Questions

Name: Lisa
Number of Pets: 2
Pet Type: Dog
Pet Breed: Jack Russell terriers
From: UK
To: USA

 

Hi PetRelocation,

I need help I am emigrating to the USA next year and really need to find out how to take my two small dogs. My new employees are happy for me to bring my dogs but I don't know what kind of certificates, etc. I will need or what type of vaccinations.

Thanks,

Lisa

 

Hi Lisa,

Sure, we'd be happy to offer some information. The good news is that, compared to many other countries, the United States has pretty simple and straightforward pet import rules. You can take a look at them here; essentially you'll need health certificates and proof of updated rabies vaccines.

If you've never traveled with pets before, it's a good idea to familiarize yourself with a few basic good practices. It's important to choose a pet-friendly airline (we often use British Airways for pets going between the US and the UK), and you'll want to help your dogs grow accustomed to their travel crates if they're not already. Hydration is also key.

Please let us know if you have any further questions or if you'd like to find out more about our door-to-door services. We'd be happy to help you carry out your move.

Good luck with everything, and congrats on the new job!
 

Pet News Round-Up: Petitions, Games and Travel Tips

Friday, August 15, 2014 by Caitlin Moore

Sign the #DrivenToBark petition urging all states to better protect pets.

Like video games? Check out Dog Park Game.

For future reference: How to attend an internet cat video festival.

The TSA demonstrates how to bring a pet through a security checkpoint.

Check out these super cute Pet Campers.

Meet Tessa, our Pet Move of the Month!

 

gaston the cat

Have a good weekend!

Is Bird Travel to Australia a Possibility?

Thursday, August 14, 2014 by Pet Travel Questions

Name: Stefan
Number of Pets: 1
Pet Type: Parrot
Pet Breed: Rose-Breasted Cockatoo
From: Germany
To: Papua New Guinea / Australia

Is it possible to take my pet cockatoo with me to Papua New Guinea? It has CITES papers and came with me from Australia three years ago to Germany. This was all done legally, but I believe I cannot legally bring her back to Australia.

Or, if you know a way to ship my bird to Australia that would be the best option (otherwise the closest to the Australian border that I could take her), please let me know.

Looking forward to your answer.

Regards,
Stefan
 

Hi Stefan,

Thanks for reaching out to us. Bird travel is tricky no matter where you're going, and unfortunately it is particularly restrictive in this part of the world.

We recommend contacting the Papua New Guinea Department of Agriculture if you've yet to do so to find out for sure what they stipulate regarding bird imports, but honestly it sounds unlikely that you'll be able to travel here with your bird. Australia makes it clear on their official site that only some species of birds are allowed to be brought in and they must come straight from New Zealand. Birds are not permitted as imports into New Zealand at this time.

Sorry we can't deliver better news to you, Stefan. Please check the CITES website if you have further questions about where your bird might be permitted, and in general you can contact the Department of Agriculture for the relevant country you're interested in finding out more about.

Thanks again for contacting us, and if you have any pet travel questions in the future or ever need assistance with a move, you're welcome to give us a call or fill out our free online quote form. Good luck with everything!

 

Navigating Japan Pet Quarantine

Monday, August 11, 2014 by Pet Travel Questions

Name: Jin
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Toy Poodle and Toy Yorkshire terrier
From: Brussels, Belgium
To: Tokyo, Japan

 

Hi PetRelocation,

I am relocating in November with my dogs, but Japan requires a 180-day quarantine. Unfortunately, my dogs will not survive such a long quarantine. Do I have any other options?

Thanks,

Jin

 

Hi Jin,

Thanks for the question, we'd be happy to discuss your options with you. According to the official pet import requirements for Japan, an actual 180-day quarantine is needed only if you have not completed the pre-move steps, which include microchip implantation, carefully timed rabies vaccinations, and a waiting period. If these steps are completed correctly before you arrive in Japan, pets are released in 12 hours or less.

If it's the case that you've yet to begin these steps and you want to move your dogs to Japan but avoid quarantine, we recommend that you start completing the requirements as soon as possible and, if you must move in November, find a boarding facility or a trusted friend or family member who can keep your dogs in Brussels until they have fulfilled the requirements and 180-day waiting period at home.

Many of our clients move before their pets -- often it's more convenient because they have time to set up their new house and settle in before welcoming their furry family members. Either way you'll have to meet Japan's import requirements, so it's up to you whether you'd like to postpone your trip, find a place for them to stay in Brussels while you go ahead, or bring them with you and face Japan's on-site quarantine.

Please contact us if you'd like to discuss these options in greater depth or speak to us about our door-to-door services. We'd be happy to help you arrange your move.

Good luck with whatever you decide!
 

Incredible Experiences: Fattie's Big Move to Jakarta!

Thursday, August 21, 2014 by PetRelocation.com Customer

Name: Ashley
Pet's Name: Fattie
From: Washington, DC
To: Jakarta, Indonesia

When we learned that we were moving to Jakarta, one thing that was a top priority was bringing our cat, Fattie, along with us. We had a very short timeline (only two months) from accepting the job to our move, so we felt that we really needed help facilitating the move.

PetRelocation was great from start to finish. They were true to their word and really saw the entire move through. We mostly worked with Sarah and Tobi and they were both friendly and helpful and always promptly replied to our emails, which was a really big help considering our super short timeline.

I definitely can't say enough about the actual flight and relocation process. We felt like our cat was in good hands during her travels and the service was truly door-to-door, which is something that we really needed.

Fattie is doing great here at her new home in Jakarta and is loving all of the tropical plants and wildlife. Thank you again to Tobi, Sarah, and everyone at PetRelocation for making our (and Fattie's) transition to Jakarta that much smoother! You guys are the best!
 



Incredible Experiences: Riley's Overseas Move

Tuesday, August 12, 2014 by PetRelocation.com Customer

Name: Alice
Pet's Name: Riley
From: Missouri, USA
To: Pattaya, Thailand

Riley is our English Springer Spaniel who we wanted to bring with us when we moved to Thailand.

Our company gave us several relocation companies to choose from. Not knowing much about moving a pet overseas, PetRelocation was awesome in relieving my anxieties. They answered all of our questions and really took charge of the whole process. They were in constant contact with us through the process either by phone or email.

My husband and I left Riley and moved here three days before he was to arrive. They came and picked him up and he boarded overnight in Dallas. They put him on the plane, and when he landed in Thailand he was brought to where we live, which was two hours from the airport. He arrived looking tired but happy and healthy. He has been doing well since his arrival three weeks ago.

We highly recommend this company. Sarah and Tobi were great! Thanks again, and Riley thanks you, too.



riley

Incredible Experiences: Royal Service for the Queen of the Household

Thursday, August 14, 2014 by PetRelocation.com Customer

Name: Morten
Company: P&G
Pet's Name: Kasha
From: Switzerland
To: Ohio, US

Kasha, the 12-year-old English Cocker Spaniel and the Queen of the household, has successfully touched down in Ohio, US.

We packed down our house four weeks ago and moved into temporary accommodation/hotel in Switzerland where Kasha couldn't tag along. Hence, already at this point, three weeks prior to departure, we left her in the care of PetRelocation.

After four weeks we saw her again as she was delivered to our new house in Ohio. She was healthy and in very good spirits, although a little bit jet lagged (demanding breakfast at 3 a.m.).

The service PetRelocation provided is by far the best we've seen for this relocation. How they cared for Kasha, got her into good kennels, took her for medical pre-travel check-ups, found the optimal travel route for dogs (including a 6-hour drive by a private chauffeur from Chicago, IL, to our new home), and a dog VIP hotel for her first night on US soil was superb!

They were personally engaged and always went the extra mile to help us and Kasha. If all parts of our relocation would be served like this, relocation could turn into a pure joy ride.

Thanks a lot. We will definitely use you again for our next relocation.




Incredible Experiences: Bane's Move to Texas

Monday, August 11, 2014 by PetRelocation.com Customer

Name: Karen
Pet's Name: Bane
From: California
To: Texas
 

We found PetRelocation while we were in Austin looking for a home for our daughter. We went to the office and talked with Whitney, and she made my daughter feel so comfortable about how they could ship her dog.

Everything was so easy, we just had the dog ready to pick up and they did the rest. He loves his new home, they have gone on many walks exploring the area.

I would recommend them to anyone.

 

bane

Get to Know a PetRelocation Specialist: Meet Penney!

Wednesday, August 6, 2014 by Caitlin Moore

penneyWhat's it like to be a professional pet shipper, and who are the hard-working team members making all these incredible experiences happen? Following the lead of Joe and Sarah S., PetRelocation Specialists who have previously shared their stories, we'd like to introduce Penney!

She's one of our newer employees and has already proven to have the integrity, dedication and love for pets required to do this job well. Here's what Penney had to say about her PetRelocation experiences so far.

How did you end up at PetRelocation? Did you ever think you’d have a job that involved pet shipping?

I didn't even realize there were jobs involving pet shipping! When leaving my job with an art company that I loved (back in California), I had a hard time figuring out what direction to take. Luckily, I found PetRelocation which, similarly, is a small company doing really big things. I felt like finding a place where I could help solve problems for people (by helping their pets) was a golden opportunity for me. PetRelocation is a unique place that I feel lucky to be a part of.

What were your biggest surprises during the first few days and weeks on the job?

I was blown away by the amount of tiny details that must be considered with everything! For example, to book a flight for a pet, we must consider the species and breed of the pet; temperature, holidays, and breed bans of origin and destination; time of year; size of the pet; layover time; cargo office hours for departure and arrival; and even more things that I can't think of right now! There are so many considerations that client care specialists must keep in mind, and it really shows the level of expertise required to do what they do.

What are some of the most common misconceptions people initially have about relocating their pets?

I think many people assume you simply have to buy the pet a plane ticket, just like humans do for a trip. If there's a seat, then you purchase it, the end! They don't realize the rules and regulations in place for pet safety that vary from airline to airline and country to country. Also, I think many people relocating assume their pet will be escorted to their destination on a flight with one of us in the cabin of an airplane. In reality, pets travel safely but also very differently than us -- the cargo area is actually a climate that is naturally more den-like and comforting to them in that type of unknown situation.

What has been your most memorable moment so far?

I'd have to say seeing pets at work every day. Nothing makes you feel better than petting a sweet dog, and we get that opportunity nearly every day at PetRelocation. When there's not a dog in the office, Robert the hamster on Tobi's desk is there to help us get our fuzzy fix. 

The overall vibe of what I've felt in the short time that I've worked for PetRelocation is caring and consideration. Everyone here treats each move as if they were moving their own pets, and everyone treats every team member with tons of encouragement and support. We make a great team, and we have fun every day. I love it here!

Read more about the PetRelocation team, and please contact us if you have questions about an upcoming pet move.

Pet News Round-Up: Pampered Pets & Dogs on Buses

Friday, August 1, 2014 by Caitlin Moore

Do dogs have an accurate sense of time?

Pampered pets and their crazy hotel requests.

Hong Kong dogs can now ride select buses to go visit the park.

This Turkish vending machine feeds stray pets in exchange for recyclable bottles.

The UAE has a problem with pets being abandoned during vacation season.

How are our clients' pets settling in after their moves? Read all about it.

 

milo

Air Travel with American Staffordshire Terriers

Thursday, July 31, 2014 by Pet Travel Questions

Name: Sonja
Number of Pets: 2
Pet Type: Dogs
Pet Breed: American Staffordshire Terriers
From: Aberdeen, NC
To: Rio Rancho, NM

Hello,

I'm super nervous about this... what are the guarantees that my dogs will be safe? How long will the trip take? Can you recommend any other companies if you can not accommodate my dates?

Thanks,

Sonja

 

Hi Sonja,

Just about every pet owner we talk to is pretty nervous in the beginning stages of moving a pet. No one likes separating from their furry family members and dealing with a system that's unknown to them, but the good news is that, when the right steps are taken, pet travel can be very safe and streamlined.

Here are a few tips and bits of information that will help you on your way:

  • The domestic travel requirements for dogs are pretty simple, and you'll primarily just need to have them up-to-date on their rabies vaccines and secure a vet health certificate stating your dogs are healthy and fit to fly (as required by the airline).
  • Choose a pet-friendly airline -- we often use United for domestic flights because of their well-established PetSafe program.
  • Because it sounds like you're traveling with bigger dogs and they are Staffies, double check the crate requirements with the airline. United does require this breed to use a reinforced travel crate, and not all routes can accommodate oversize crates.
  • In the weeks before the move, it's important to help your dogs to get used to their travel crates if they are not already, talk to your vet about any health questions you have, keep them as fit as possible, and finally, before, during and after the flight they should be well-hydrated.

 

We would be happy to discuss your move with you and tell you more about our door-to-door services if you'd like. The length of the trip will depend on a few factors, but with a few more details one of our specialists will be able to tell you more about your options and work to fit the move into your desired schedule. Let us know, and either way, good luck with your trip!

 


 

Cat Travel from Egypt to the United States

Monday, August 4, 2014 by Pet Travel Questions

Name: Baher
Number of Pets: 2
Pet Type: Cat
Pet Breed: Persian Doll Face
From: Egypt
To: United States

Dear PetRelocation,

My wife and I have two twin Persian doll face cats, weighing 6.6 and 9 pounds. We're in Egypt and will be moving permanently to the United States next year. We've never transported pets before and don't know the first thing about it.

What are we supposed to do? I am very anxious about this and am desperate for any information. How do I transport them and do I take them with me on the plane like cabin baggage? Also, what is the necessary paperwork?

Thanks a lot,
Baher
 

 

Hi Baher,

Thank you for your inquiry. First, please take a look a these frequently asked pet travel questions as well as the import requirements for the United States. The information found here will give you a basic understanding of what to expect regarding your cats' move.

To summarize, you'll need to make sure your cats have up-do-date rabies vaccines (and the documents to prove it), airline-approved travel crates, and you'll want to book the flights on a pet-friendly airline. Helping your cats to get used to their crates beforehand will be a big help. Most likely your cats will fly in the cargo area of the plane, which is pressure and temperature-controlled.

If you're interested in hiring some door-to-door assistance with your move (we help with pre-move paperwork, flight booking and transportation to and from the airport), you're welcome to fill out our free quote form.

Hope this helps! Please let us know if we can be of further assistance, and good luck with everything.

What Are the Age Restrictions for Puppy Travel?

Thursday, August 7, 2014 by Pet Travel Questions

Name: Margo
Number of Pets: 1
Pet Type: Dog
Pet Breed: Jack Russell Terrier
From: United States
To: Italy

Hello,

Our puppy was born 11 June 2014 and I want to move with her to Italy on 10 August 2014. At that time she will not be old enough to be vaccinated for rabies. How is this handled?

Thanks,

Margo

 

Hi Margo,

Thanks for your question. According to the US Embassy website, pets must be at least three months old to enter Italy. You can find more information here. For further details about pet import requirements for Italy you can also take a look at the USDA website.

We actually recommend that dogs do not fly until they've reached the age of at least 16 weeks. At this point, in addition to being able to receive the required vaccines, they're also stronger and better able to withstand the rigors of travel.

Please contact us if you'd like some assistance with eventually moving your dog, and be aware that people often need to move ahead of their pets (in this case it's necessary to enlist the help of a friend, family member or boarding facility). There are multiple solutions when it comes to planning a pet move, so just let us know if you'd like to discuss your options further!
 

Pet-Friendly Airlines for Travel to Singapore

Friday, August 8, 2014 by Pet Travel Questions

Name: Maira
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Maltipoos
From: Los Angeles, CA, USA
To: Singapore

 

Hello,

I found your rules on relocating to Singapore! Thank you so much for such a helpful post. I am currently working on finding a vet that has the specific microchip you mentioned on your site.

My question is: What are the top airlines to travel with pets to Singapore? I know Singapore airlines offers an air conditioned space for pets, but I would like to know from someone like you who is very experienced in this. What airline should I fly with since my dogs will be checked in as baggage, and what other tips can you provide?

Thank you for your attention regarding the above matter.

-Maira

 

Hi Maira,

Thanks for reading, and great question! We've helped many pets move to Singapore and would be happy to help you with some information.

We typically use KLM or Lufthansa to move pets to Singapore (and many other destinations). These airlines have established safety guidelines for pets and continuously meet our standards of service.

As far as general tips go, please take a look at these common pet travel questions. If you think you'd like some assistance with this move, feel free to contact us to discuss our door-to-door services and receive a free quote.

Hope this helps! Let us know if we can be of further service, and good luck with everything.
 

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

--

Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Incredible Experiences: Milo, Toby and Ishka's Move to Australia

Tuesday, July 29, 2014 by PetRelocation.com Customer

We recently helped three pretty cool dogs -- Milo, Toby and Ishka -- move from Texas to Australia. They just finished the process, quarantine and all, and sent us an email update telling us about their happy reunion!

We are grateful for finding PetRelocation. Knowing they are based in Austin helped, as we were needing help relocating our three fur kids from Texas, USA to NSW, Australia.

Knowing they were on the ground and able to do all the leg work we could not do, plus their knowledge and access to information and services we did not have, was such a big help and a huge relief for us as we had to move quickly and could not stay with our fur kids during their required time in the USA before they moved.

They were great with contacting our vet, kennels and other organizations required to make the move smoothly and their customer service to us and the services involved have been above and beyond.

The time we were separated from our babies felt like a lifetime but thanks to PetRelocation we now have all three of them home with us where they belong! 

Thank you :) 

The Phillips Family

 

milo, toby & ishka

Toby, Ishka and Milo