Help Me Move My Pet

Pet Travel Question: Cat Travel to the United States

Tuesday, July 2, 2013 by Pet Travel Questions

Name: Mark
Number of Pets: 1
Pet Type: Cat
Pet Breed: Domestic Short Hair
From: Philippines

What are the requirements for flying a pet cat from the Philippines to the USA?




Hi Mark,

Thanks for checking in with us, we'd be happy to offer some guidance. Take a look at the pet import requirements for the United States to see what you'll need to do to prepare. US import procedures aren't as strict as many other countries, but you'll still want to allow adequate time to prepare.

In addition to having an updated rabies vaccine and certificate, you'll also need an International Health Certificate. A microchip is not required, but in general we do recommend them. Is your cat an experienced traveler? If not, you might want to review these crate training tips for cats as well as a few frequently asked pet travel questions.

Hopefully this is helpful, Mark. Please contact us if you have more questions and/or if you'd like to find out more about our pet transport services. Thanks again, and good luck.


Pet Travel Question: Pet Transport to the United States

Wednesday, June 5, 2013 by Pet Travel Questions

Name: Richard
Number of Pets: 2
Pet Type: Cats
From: Aberdeen, Scotland
To: Orlando, Florida

My wife and I are emigrating to Florida and are taking our two cats with us. We are going to arrive a week in advance and they will follow with my parents into Orlando International Airport flying with Lufthansa.

What all documentation must my parents have in order that the cats clear US customs?




Hi Richard,

Please review the import requirements for the United States to find out what your parents will need in the form of paperwork, etc. Compared to other countries, the United States actually puts forward a pretty simple set of rules, and you won't have to worry about a quarantine.

Lufthansa is a good choice, as they have established pet policies (we often use them for international pet moves), so it sounds like you're off to a great start so far. Please contact us if you have any more questions, however, and good luck with the move!


Pet Travel News: United Announces Opening of New O'Hare PetSafe Kennel Facility

Wednesday, May 29, 2013 by Caitlin Moore

The new kennel facility at Chicago O'Hare International Airport (ORD) that we've been hearing about is now open for business, offering a new level of care for pets flying through ORD as part of United's PetSafe program.

The kennel is located inside United's ORD Cargo Facility and includes 28 individual enclosures so that animals of different species can be housed in separate ventilated, temperature-controlled areas. This is the third facility of its kind, resembling amenities already in place at George Bush Intercontinental Airport in Houston and Liberty International Airport in Newark.

From an official United statement:

"We refer to our new facility as 'State-of-the-Arf'," said Fran Cervantes, United's PetSafe Product Development manager. "It was designed to provide the ultimate in safety and care for animals traveling with us. With the kennel location close to the gate area, and our six specially-built PetSafe vans exclusively used to transport animals, we get our four-legged passengers to and from their O'Hare flights as quickly and comfortably as possible."

In terms of specific services, pet enclosures are kept clean and sanitized, pets are walked and exercised, and upon request, they can even be bathed and groomed. Staff is on hand to oversee the pet operations, and they include PetSafe runners, Ramp and Cargo Operations teams, and a team of experts available by phone who can assist with advance reservations, monitoring pets en route, and tracking weather conditions.

According to Rod Zimmerman, United's senior manager of Cargo Operations at ORD, "Many of us are pet owners, so we're proud of our role in keeping all the animals traveling through O'Hare as safe, healthy and comfortable as possible. PetSafe's reputation as the premier animal transport service in the industry is very important to all of us."

Read more about United's PetSafe offerings at United.com and find out more about additional United product and route enhancements. As always, contact PetRelocation if you have questions about how to move your pet.


Pets on Trains? It Could Happen if These Lawmakers Have Their Way

Thursday, May 23, 2013 by Caitlin Moore

Evidence that the world is becoming more and more pet friendly, Washington lawmakers have introduced a bill that would allow dogs and cats to travel on trains. Currently non-service animals are not allowed to travel by Amtrak, and this bill would designate that at least one car per train to be pet friendly.

Rep. Jeff Denham is the bill's main sponsor, and he introduced it for personal reasons. “My dog, Lily, is part of our family and travels with us to and from California all the time. If I can take her on a plane, why can’t I travel with her on Amtrak, too?” he said.

If the Pets on Trains Act of 2013 is approved, traveling pets would need to be kept in a kennel and they wouldn't be able to go more than 750 miles. Passengers would pay a fee for each dog or cat they want to transport.

We'll see how it goes, but as an overall trend we like that this issue is even being discussed. By the way, are you traveling with a pet anytime soon? Take our Pet Travel Survey and tell us about it!


Pet Travel Question: Choosing a Pet-Friendly Airline

Thursday, May 23, 2013 by Pet Travel Questions

Name: Nathan
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Bulldog
From: China
To: San Francisco, USA

Do you know if it would be okay to fly via Air China from Beijing to San Francisco in June? They have no breed restrictions, but many airlines don't fly American Bulldogs during summer months. Does the temperature really fluctuate that much on a trans-pacific flight during summer or winter?




Hi Nathan,

Bulldogs and other snub-nosed breeds are more susceptible to having stress and breathing problems when flying, so many airlines try to minimize risks by imposing restrictions and embargoes. Before deciding if you should fly with a Bulldog, you should have an honest conversation with your vet and have your dog undergo a health screening to identify any underlying issues that may come into play.

If you decide to go forward, choose an extra-large travel crate that will allow plenty of good airflow and -- most importantly -- choose a pet-friendly airline. We generally select United, KLM, Lufthansa and a few others for the pets we relocate, as it's well worth it to go with a carrier with established pet policies in place. With United, for example, they use temperature-controlled vehicles to transport pets out to the plane, so temperatures outside shouldn't really be a factor. That being said, with breeds susceptible to stress, extra caution is never a bad idea.

Please contact us if you'd like to speak to a specialist about your move. We're well-practiced in finding the best routes for pets and can advise you about your options. Thanks for the questions!

How to Help the People and Pets Affected by the Oklahoma Tornado

Tuesday, May 21, 2013 by Caitlin Moore

In times of tragedy, it's heartening (and inevitable) that plenty of people will step forward to help those in need. In the wake of yesterday's devastating tornado near Oklahoma City, the surrounding communities are pitching in to offer shelter and aid to those affected. We've gathered a few resources below, including information about how to find and help the pets who have been displaced.

-To make general donations, visit redcross.org, dial 1-800-REDCROSS or text REDCROSS to 90999 to make a $10 donation.

-Other nonprofits are taking donations as well, including Salvation Army, Feed the Children, and the Regional Foodbank of Oklahoma. Find out more here.

-A Facebook group called Moore Oklahoma Tornado Pets Lost & Found has been formed to help reunite people with their lost animals.

-The Bella Foundation SPCA says: "The Animal Resource Center at 7949 S. I-35 Service Road is accepting both people and dogs who need a shelter. If someone finds a dog they can bring it here. If the animal needs veterinary care, volunteers are standing by to transport."

-According to the Penn South Pet Clinic, veterinary assistance and pet supplies are being offered at the Home Depot in Moore and they're also housing displaced animals.

-Here are some links and advice from the Humane Society, including instructions for how to join the Animal Rescue Team.

-Finally, a video worth sharing: As one woman describes her experience during the tornado her dog appears amidst the rubble.

Our thoughts are with the people in and around Moore as they recover from this tragedy. If you have further ideas or information about how to help, feel free to share in the comments.


Photo Credit: Twitter/@OKCountySheriff

Pet Air Travel Update: United PetSafe Rate Adjustments

Monday, May 20, 2013 by Caitlin Moore

Some pet travelers will see new air travel rates beginning June 15, United Cargo has announced, so travelers planning to use PetSafe animal transportation services (United's specialized pet program) should check with the airline ahead of time to find out how much they should expect to pay.

Rates for some routes (including those going from the United States to Japan and other Pacific destinations) will decrease, while routes from the U.S. to Guam and Micronesia will increase. According to United, the changes are a result of "recent market evaluations" and the desire to offer competitive pricing.

Says United: "A key benefit of United Cargo's PetSafe is the use of climate-controlled vans to transport our four-legged customers between their flight and our facility safely and comfortably. United Cargo employs more of these specially-designed vans than any other carrier. Also, we recently opened our newest on-site PetSafe kennel facility at O'Hare International Airport in Chicago. United operates similar kennels at our airport facilities in Houston and Newark, and these kennels provide the ultimate in care and comfort for animals traveling on United Airlines."

Visit United.com for more information about PetSafe routes and fees, feel free to contact PetRelocation with any questions about pet travel, and keep in touch for more pet travel updates.


Summer Pet Travel Update: Embargo Information from United Airlines and Delta Airlines

Monday, May 13, 2013 by Caitlin Moore

Continuing our coverage of summer pet air travel embargoes and restrictions, today we have news that Delta Cargo has begun its Summer Live Animal Program. This means that during the summer months (specifically May 13 through Sept. 29, 2013) select stations will provide "additional care and protection" for pets and will fly certain breeds during warmer temperatures. Normally Delta will not fly pets if the temperature exceeds 85F/29C.

Please contact us to find out about the qualifying airports, and note that Delta Cargo will not accept any snub-nosed dog or cat if the temperature exceeds 75F/24C for any city. To qualify for these special summer allowances, all cities the pet is being routed through must qualify.

Delta may end up being the best choice for some people, but based on our experience, it's preferable to fly with an airline that operates with pet safe procedures all year (United Airlines drives pets out to the airplane in a temperature-controlled vehicle, for example, so the weather outside is not as big a factor). That being said, because English Bulldogs, Olde English Bulldogs, French Bulldogs and mixed varieties of these breeds are especially susceptible to the stress of travel, United has released some breed-specific adjustments recently. See the full Bulldog update here.

Also regarding United, Boston Terrier puppies, American Bulldog puppies and Pug puppies may fly any time of the year without restriction, but adults of these breeds are completely embargoed from May 15 to Sept. 15. To provide extra safety, snub-nosed breeds should use travel kennels that are one size larger than normally required.

All these rules can certainly sound confusing and this is just a quick overview, so don't hesitate to contact us if you have questions about the specifics of these summer regulations for pet travel. It's our job to see pets transported safely, and our team of specialists is happy to discuss your options and concerns.

Please stay in touch for more summer pet travel news, and travel safely everyone!



Pet Move Customer Story: Lucy's Move to Shanghai!

Friday, May 10, 2013 by PetRelocation.com Customer

Name: Kathryn

Pet's Name: Lucy

Moved From: Placentia, CA

Moved To: Shanghai, China


A friend of ours recommended PetRelocation when they heard we were moving to China, as they had used their services and were quite pleased. 

I was so nervous about transporting my yellow lab Lucy, and I called and emailed PetRelocation to ask questions for almost a year. Both Sarah and Tyler were very patient and were great about addressing each and every concern that I had. They provided great support and guidance as we worked through the details of Lucy's trip.

I felt very confident that Lucy was in the best possible hands to get her safely to Shanghai. Lucy is doing quite well. We established a great routine after she was delivered to us -- regular walks and play time have helped her settle in her new surroundings. She has even made friends with the doorman of our building!



Pet Travel Question: Importing Dogs to the United States from Brazil

Thursday, May 9, 2013 by Pet Travel Questions

Name: Chris
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mixed but predominately Australian Shepard
From: Brazil

I cannot find firm requirements on what documentation is required to transport my dog from Brazil to the USA as checked baggage.

I know that i need a health certificate from my Brazilian vet, but have also been told that I need approval from the Ministerío of Agricultura. I can not find this requirement on the MoA website so I am unclear on the accuracy of that requirement.

Can anyone help to point me in the direction of the requirements?



Hi Chris,

Thanks for the question. Take a look at the pet import requirements for the United States for an overview of what you'll need to do. The most important things to have for entry into the US are an updated rabies vaccine and the international health certificate, as you stated. We also recommend carefully choosing a pet friendly airline.

Please let us know if you have more questions, and if you'd like a free quote for our services you can fill out this form. Good luck, and we'd be happy to hear from you again!

Pet Travel Question: Moving Dogs to Africa

Monday, May 6, 2013 by Pet Travel Questions

Name: Lisa
Pet Type: Dog
Pet Breed: German Shepherd
From: Virginia, USA
To: Abuja, Nigeria

I am thinking about relocating to Nigeria for my job, but I am very worried about safely transporting my dog.

My dog is about 75 lbs and is 12 years old. Provided the vet gives her a clean bill of health to travel, is it safe? How would PetRelocation assure her safety?




Hi Lisa,

Your concerns are certainly understandable. Moving a dog to faraway Africa isn't exactly a common occurrence, but the good news is that we've handled a few such moves and would be happy to talk to you about the procedure and the details.

Here are the pet import requirements for Nigeria, as well as a few tips for moving an older dog. If you and your vet decide to go forward with the relocation, you'll want to choose a pet-friendly airline and make sure your dog is well-acclimated to the travel crate if she isn't already.

To find out more about what we do and how we do it, please give our office a call or fill out our free quote form. Also, take a look at couple of customer stories that may help put your mind at ease. We moved Bear to Kenya recently -- in this instance the pet owners were a little nervous to start, but as you can see the move went well. Every relocation is different, but it's our job to work towards the best arrangement possible and move pets safely.

Good luck with your decision and your plans, Lisa. We hope to hear from you soon!


Pet Travel Question: Pet Shipping to Singapore

Tuesday, April 30, 2013 by Pet Travel Questions

Name: Leah
Number of Pets: 1
Pet Type: Dog
Pet Breed: Border Collie Mix
From: Denver, USA
To: Singapore

How can I transport my dog from the US to Singapore in July?




Hi Leah,

The steps for moving your dog to Singapore from the United States are outlined here. You'll need to have your dog microchipped if not already, update the required vaccines (paying close attention to the rabies vaccine procedure in particular), and secure a vet health certificate within 10 days of departure. Since Singapore imposes a quarantine, you'll also need to make those arrangements well in advance.

International pet travel can be confusing, so be sure to allow plenty of time to plan and don't hesitate to seek assistance. Many people decide to enlist professional help when moving a pet, and we'd be happy to tell you more about our door-to-door services if you're interested. Here is a link to our free quote form if you'd like a cost estimate.

Contact us if you have more questions, check out our Facebook page to meet some of the pets we've moved, and good luck with everything!

Fellow IPATA Members Visit the PetRelocation Office

Monday, April 29, 2013 by Caitlin Moore

PetRelocation belongs to an international network of pet shipping specialists called IPATA (the International Pet and Animal Transportation Association), which means we are able to meet and share information with some of the world's best service providers in our field. 

Last week we attended a regional IPATA meeting in Dallas, TX (that's just a few hours away from our Austin headquarters), and there we were able to get to know a few of our colleagues a little bit better. In fact, a few of them were so interested in what we do that they decided to prolong their time in Texas and come down to our office for a visit. Today Manuel Leunda from Las Lunas in Argentina and Simon Jackson from Dogtainers in Australia were kind enough to spend some time with us for a "Lunch & Learn."

Manuel is actually the current president of IPATA, and he updated us on all the latest pet shipping news and plans for expansion in South America. Simon is the IPATA Treasurer, and he answered our questions about Australia import rules and how they may be changing in the coming years. The world of pet travel is busy, complex and dynamic, so we were happy to have the chance to catch up with these friendly experts. It's always beneficial to have face-to-face meetings with people we normally do business with by phone and email, and we love showing off the great city of Austin to out of town guests, as well.

Thanks to Manuel and Simon for stopping by and giving us great overviews of the important work they do. Thanks also to Kyle Freeman from VIP Sitters in Canada, who stopped by last Friday to say hello. Come back anytime, y'all!


Lunch & Learn with fellow IPATA members

Dog Move Customer Story: "From Ni Hao to Hi Y'all"

Monday, April 29, 2013 by PetRelocation.com Customer

Name: Lori
Pet's Name: Kipper
From: Shanghai
To: North Carolina

Most pet owners never want to make their animal take a long term trip. Sometimes, though, life throws you a "bone" and you go for it!

PetRelocation did an excellent job of relieving all my worries, answering my 1,000 questions, and even coming to meet me on the China end face-to-face before the big move. Kipper was taken from home to airport NOT in the cage, so he had less cage time...that impressed me.

Also, I was emailed when he safely arrived at the departure airport and at the arrival airport. I received photos to let me know he was doing just fine. Once he arrived at the final destination, he was transported by car another hour. The service that did that transport was also very understanding of pet owners and called and sent photos to let me know all was okay. Kipper arrived and did not miss a beat...he was happy and calm!!

I have used another pet moving company, but make no "bones" about it, Pet Relocation is the best:)

Pet Travel Question: How to Transport Pets to Australia

Wednesday, April 17, 2013 by Pet Travel Questions

Name: Nicola
Number of Pets: 1
Pet Type: Dog
Pet Breed: Miniature King Charles
From: Glasgow, UK
To: Snowtown, South Australia


I have no idea how to start or where to start collecting all the documents to transport my dog. I'm looking forward to hearing your advice and expertise.

Regards and thanks,


Hi Nicola,

We've moved many pets to Australia and would be happy to guide you with some information. Here are the pet import requirements for Australia. Your dog will need to follow a specific timeline in order to prepare for the trip, as Australia is a rabies-free country.

If your dog doesn't have a microchip, you'll want to start with that and then follow the steps as outlined. Also, you'll want to work on crate-training if your dog isn't comfortable in a travel crate yet.

Please contact us if you have any questions or if you're interested in our door-to-door services.

Good luck!

Transporting Horses: Darla's Upcoming Move

Wednesday, April 17, 2013 by Caitlin Moore

"What's the largest pet you've moved?"  That's a question we often receive from people who are curious about our business or worried that we won't be able to help them with their oversized precious cargo. Well, horses are pretty big, and we've moved several of those!

For example, we're getting ready to move an American Saddlebred named Darla (also known as Lookin' Ready when she's in show mode) from Kentucky to Ohio. As is the case for the typical pet owner who contacts us, Darla is a member of her family, and they feel that bringing her along with them when they relocate in a few weeks is an absolute must.

Take a look at the stunning picture below, and find out more information about transporting  horses. Remember, we're happy to assist pets of many shapes and sizes, so if you have a horse, a bird, a rabbit or another pet that's not a dog or cat, don't hesitate to contact us with your questions.


Darla, also know as Lookin' Ready, & owner Kaitlin at a show last year


Pet Travel News: Lufthansa Cargo Aims For Steady Expansion

Monday, April 15, 2013 by Caitlin Moore

Choosing a pet friendly airline is one of the most important components of planning a safe and smooth pet move. We have a few carriers that we primarily use for the relocations we handle, and among them is German airline Lufthansa.

In addition to transporting thousands of human passengers each year, Lufthansa is also known for its Frankfurt Animal Lounge. This 4,000 square meter facility allows traveling animals to transit and board (if necessary) under the care of expert professionals. Lufthansa Cargo is recognizing the fifth anniversary of the Animal Lounge and celebrating over 30 years of experience transporting animals. Though clearly a standout service provider in the realm of pet travel, we're glad to hear that Lufthansa plans to continue to improve and innovate in the future.

Here's an excerpt from a recent Lufthansa Cargo announcement regarding specific horse travel updates as well as an overall goal to keep expanding their pet offerings:

"But we are not resting on our laurels, of course. Instead, we continue to work on getting better and better for you and your animals. We have just introduced a new horse container that offers 20 centimeter more space on the side. Rather than aluminum, the containers are made of special plastic materials to better protect your horses from heat and cold. This is yet another contribution to making sure your animals are in good hands with Live/td - today and in the future."

We'll keep you updated as Lufthansa and other airlines improve and add pet services and pet friendly routes (United recently made a couple of pet travel expansion announcements). Such news is always welcome to us, and we're guessing you feel the same way.

Happy pet traveling, everyone!


Pet Move Customer Story: Penelope's Move from Ohio to Texas

Monday, April 15, 2013 by PetRelocation.com Customer

Name: Jenn
Company: General Mills
Pet's Name: Penelope
From: Cincinnati, OH
To: Austin, TX

When I found out I was moving from Ohio to Texas my to-do list became a mile long. Not only was I moving cross country, but I was expected to do so within a month. With so much to coordinate, PetRelocation was an obvious choice.

Everyone I worked with was extremely organized and helpful. They had every detail covered, many things I hadn't even thought about. The agents who handled the physical transportation of my dog were very kind and clearly love animals. Thank you for making the transition so easy on both of us!



Pet Travel Question: Moving With an Older Dog

Tuesday, March 26, 2013 by Pet Travel Center Questions

Name: Kathy
From: Austin, TX
To: Prague, Czech Republic
Pet: Emily, 11-year-old Great Dane, 130 lbs

I am looking at the possibility of relocating to Prague for school for a year. I know it is probably not the best idea for a large old dog to be relocated, but I cannot imagine leaving her behind so I need to know what my options are. Can this be accomplished safely?

I know there are no quarantine requirements in the Czech Republic, but need to know the best airline and the cost to transport her. It is a very long time to be traveling and caged. Are animals able to de-board and go potty?

She is healthy, but can get stressed at times. I do have a crate that will fit her. She has not used it since she was small, but I could get her used to it again.
Hi Kathy,
Thanks for the questions! Your concerns mirror those that many pet travelers have, and we hope we can offer some guidance. While it is possible to move dogs in your situation (we have moved older dogs, larger dogs, and older larger dogs), it's important to first talk with your vet and consider doing an in-depth  health screening to properly assess whether or not your Great Dane is up for the trip.
If you decide to go forward, choose a pet-friendly airline. We often use KLM and Lufthansa for European flights, as they operate with well-established pet policies that make long journeys as comfortable as possible.
If she's prone to stress and hasn't been in her crate for awhile, you'll want to start re-acclimating her to the kennel as early as possible. If she has grown bigger since you first used that one, you'll also need to make sure the crate you  have is airline-approved and large enough for her to move around and enjoy good airflow. Here's more info about pet travel crates and custom crates.
Finally, here are the pet import requirements for the Czech Republic for your reference. If you have any more questions, please contact us or fill out our free quote form. Since you're in Austin, you're even welcome to stop by our office to talk to a Specialist if you'd like!
Good luck, and we hope to hear from you soon.
Oakley recently moved safely from Austin to Amsterdam. She required a custom crate.


Pet Move Customer Testimonial: A Dog Travel Friendship Story

Monday, March 18, 2013 by PetRelocation.com Customer

Name: Laurie Anne

Pets: Ruby & Bea Lilly

To: Florida

From: California


"Two Female Dogs Bonded in Friendship"

My two female dogs, Ruby the Corgi  (5 years old) and Bea Lilly the Sky (15 years old), bonded in travel.

My uncle died recently and left me his dog, who was very spoiled and has trouble walking and doesn't like other dogs.  I had my dog, a Corgi, who does not like other dogs and is very jealous. They would get in fights before, but after traveling for five days together side by side, they are now friends and travel buddies.

I would recommended this company; the people were great and very dependable. I love the fact I could go online anytime and see where the van was, and it was very exciting to see my puppies coming to our new home. 

My dogs were tired from the trip but in good health and good doggie spirits. It was great not to have to worry about my dogs doing a cross country move.  I can honestly say this was the easiest move for me. I was originally going to drive with the dogs but decided to fly down and set up the new home and have the dogs transported. That was one of the best decisions I made. 

Worth every penny for the peace of mind and the ease of moving, and my dogs really liked the driver -- she was great too.

Thanks so much,

Laurie Anne