Help Me Move My Pet

Pet Move Customer Story: Pele's Relocation to Abu Dhabi

Wednesday, January 23, 2013 by PetRelocation.com Customer

Name: Isabel
Pet's Name: Pele
From: Houston
To: Abu Dhabi

Pele is a very special dog. Actually, I consider him my first son. He has a lot of personality and he gets really sensitive when we are not around. That's why I wanted a very good transportation service. PetRelocation advised me about the best airline to use and the best space for transportation. They made contact with the agency at the destination and kept me informed during the trip. That was really important to me. Now, I'm with Pele and my family starting a new life in Abu Dhabi.

Pet Travel Question: Pet Transport to China

Friday, January 18, 2013 by Pet Travel Questions

Name: Julia
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Mixed
From: India, Mumbai; alternatively Germany, Frankfurt
To: China, Beijing

Is there any way to avoid the 30-days quarantine that has been implemented lately? I'm very worried about bringing my two dogs into China given the circumstances. What are your experiences?

I greatly appreciate any info/ advice! Thank you.

Kind regards,

Hi Julia,

Shipping pets to China is one of the tougher pet travel undertakings to attempt by yourself, which is why we advise that you seek as much assistance as possible. Our team of specialists has helped many pets move to China safely, and we'd be happy to help.

Here is some more information about moving pets to China.  Again, we'd be happy to talk to you in more detail, so feel free to contact us!

Pet Travel Question: Importing Dogs to Ghana

Wednesday, January 16, 2013 by Pet Travel Questions

Name: Inge
Number of Pets: One
Pet Type: Dog
Pet Breed: Golden Retriever
From: South Africa
To: Ghana

What's the best, easiest and cheapest way to transport my boy to Accra? What are the requirements in terms of quarantine, vaccinations, etc?




Hello Inge,

Thanks for your question. According to the Ghana Ministry of Agriculture, these are the pet import requirements for Ghana. A few vaccines are in order, as is a Veterinary Import Permit if you're flying. We recommend checking out your airline options in order to choose one with experience flying pets safely, and also make sure your travel crate is the correct size.

Please contact us if you have any more questions, and good luck with your trip!


Pet Travel Lessons: 10 Things We Learned About Pet Travel in 2012

Monday, December 31, 2012 by Caitlin Moore


Can you believe that 2012 is almost over? As the new year approaches it's natural to reflect on the events of the last few months, lingering on the highlights and also calculating what lessons have been learned.

The world of pet travel has certainly offered plenty of opportunities for better understanding and growth, as things are always moving and changing.

Read on to find some of the top stories from our year—they should come in handy for pet travelers moving forward into 2013.


1. Pet safety Tips Inspired by Hurricane Sandy


2. Seeking Safety in the Skies: How to Minimize the Risks of Pet Travel


3. The PetRelocation.com Third Annual Summer Pet Travel Survey


4. Don't Rush It: Why It's Smart to Allow at least 30 Days to Plan a Pet Move


5. How to Mentally Prepare for Pet Travel: Be Flexible


6. Quick Tips for Safe Summer Pet Shipping


7. Seeking Help with a Pet Move: The Top Reasons People Hire Pet Transport Services


8. How to Prepare for an International Pet Move: Official USDA Information


9. The Five Most Frequently Asked Pet Travel Questions


10. Relocating Pets in a Digital World: Making Good Use of Social Media



Pet Travel News Links: Post-Hurricane Pet Lessons & More

Friday, November 23, 2012 by Caitlin Moore


Have a happy and safe holiday weekend, pet lovers!


No matter what your plans are, here's how to keep pets happy during the Thanksgiving weekend.

A woman is accusing Air New Zealand of discrimination after they wouldn't allow her service dog to fly.

fidoFOTO is a fun way to take and share fun pics of your dog.

Tips to keep pets safe all through the holidays.

In the future, New Jersey may allow pets to board public transportation during evacuations.

Keeping (pet and human) stress under control during the holidays.

Putting safety first during pet travel.




Five Ways A Small Business Can Accomplish Big Things Online

Wednesday, November 14, 2012 by Caitlin Moore


Nov. 24 is Small Business Saturday, an event celebrating small-but-mighty-sized companies who help shape their communities in important ways. A fairly small team ourselves (we're privately owned and employ around forty people, yet we're one of America's fastest-growing inner city businesses), PetRelocation has worked hard to become a key player in the pet transportation industry. One key to our success? Being social.

By making smart use of social media and technology, small companies can exist on par with larger ones when it comes to being professional, relevant, and accessible to customers. Here's how Twitter in particular helps small businesses like us achieve big things.

1. Immediacy - When serious events like severe weather and airline strikes might potentially affect pet travelers, we use Twitter to offer updates and advice for how to deal with the situation at hand. We aim to be a trusted news source in our little corner of the world, and Twitter makes this possible by letting us share what we know as soon as we know it.

2. Assistance - Pet travel can be a confusing endeavor to undertake alone, and we're happy to pass along the knowledge we've acquired whenever possible. Twitter offers the perfect forum for Q&As and authentic conversations to take place, and we also find that providing nimble, accurate responses to frequently asked questions is much more interesting than simply using this microblog as a loudspeaker.

3. Connection - PetRelocation customers, like everyone else, tend to be active online, and many love reaching out to us on Twitter even after their moves are long over.  We encourage our pet-loving friends to use this as just another way to keep in touch, and many use Twitter to connect with other pet travelers -- either to ask for advice or just for fun.

4. Personality - The PetRelocation office is located in vibrant downtown Austin, TX, we're a pet-friendly workplace, and our employees are a fun and interesting bunch of people. Letting our customers get to know us better is another important part of building a long-lasting business, and we're more than happy to tweet a few dog pics and light-hearted office updates here and there.

5. Accessibility - Finally, Twitter is an ideal way to remain available and responsive to both our customers and our partners in the industry. Whether it's answering a quick question, linking to a relevant blog post, or even accepting a compliment from a happy pet owner, using Twitter helps us show that we're not just a brand, we're a reactive and caring group of people.

How does our Twitter presence help you get to know us better? Let us know in the comments section. Also, on Nov. 24, use the hashtag #SmallBizSat to follow and learn about other small companies who, like us, are working to do great things.

Pet Move Customer Story: Update on a Cat Move to India!

Wednesday, November 14, 2012 by PetRelocation.com Customer

Name: Miranda
Pets' Names: Buddy and Xena
From: Rochester, NY
To: Bangalore, India

It has been over a year since we moved out cats, Buddy and Xena, to Bangalore. Prior to the move, I had been struggling with what to do with our cats. I didn't want to return them to a shelter, and my family lived too far away and already had too many pets to take them in. So in the end, we decided to bring them with us.

I am so glad that we did! PetRelocation.com was so helpful in guiding us through all the veterinary visits and paperwork required. Their agents were always easily accessible any time of day when I had questions. All employees that I encountered during the transportation of our cats (by car to New York city, two flights on Lufthansa, by car again from Chennai to Bangalore), whether in person or via email messages, reassured me that our cats would be well taken care of. I quickly realized that all of their employees were doing this work because they love animals.

Today our cats are doing great! I was cautious about letting them roam outside at first, but after having them get out a couple of times without incident, we decided to let them be outdoor cats. We have found a great veterinary clinic close by who have helped us with a couple of illnesses/injuries. One word of caution to those moving to India - be aware of what floor cleaner is being used when mopping the floor. Phenol-based cleaner made one of our cats sick. After a week or so (and a couple of trips to the vet) he was all better.

If you are struggling with the decision to move your pets, please consider this service. It is well worth it to have your pets follow you on your journey!


Pet Move Customer Story: A Cat Move to Denmark

Thursday, November 8, 2012 by PetRelocation.com Customer

Name: Nancy
Pet's Name: Bandit
From: New York
To: Denmark

My pet cat, Bandit, has just arrived in Denmark, safe and sound! I'd like to share our story...

My fiance is Danish and lives in Denmark. After a couple of years of traveling back and forth, we decided that my cat Bandit and I would move to Denmark.

I was pretty overwhelmed when I started to look into ways to move pets abroad. The main obstacle was that Bandit simply weighed too much (17 lbs) to go in-cabin on the flight. The other option, flying as cargo, seemed unappealing and I had read a lot of horror stories.

A friend recommended that I look into a pet relocation service, as that was how she moved her dog from Australia to England. I did a web search and found PetRelocation.com, among others.

All of my interactions with PetRelocation.com were extremely positive. They really know the ins and outs of pet relocation. I initially spent about 30 minutes on the phone asking a lot of questions and learned about the process. I felt that PetRelocation.com had a lot of experience and connections with certain airlines that made me feel better about transporting my cat.

They also took care of all the details. All that I really needed to do was buy the crate and do a little crate training. I also had to bring the cat to the vet as well, but PetRelocation had already handled filling in the paperwork. My vet was really appreciative of this.

I opted for door-to-door service, which went flawlessly. Our move happened right after Hurricane Sandy, which was pretty nerve-wracking, but our relocation consultant monitored the situation closely and everything went on according to plan.

On the day of the move, I received constant email updates and also was able to track my cat all through the journey. The notifications were timely and extremely helpful. In Denmark, my fiance received calls when the plane landed and also right before the cat and agent arrived at his doorstep.

My cat took the trip pretty well. He explored the apartment and is all settled in. I arrived the next day and he came out to greet me. We are very pleased with the services from PetRelocation.com. It was everything that they said it would be and I would definitely recommend them or use them if we ever move again!

Pet Relocation Spotlight: A Poodle Rescue Story

Thursday, November 8, 2012 by Caitlin Moore


Most of the time our Pet Relocation Specialists are working hard to help individual families bring their pets along when they have to move, but sometimes larger organizations find themselves interested in our pet relocation services, too.

Recently we were contacted by Cindy Crawley, president of the Poodle Club of America Rescue Foundation and founder and president of the Mid-Atlantic Poodle Rescue, about an urgent situation. Over two dozen puppy and adult Poodles were found living in terrible conditions in Washington, and after being rescued and temporarily cared for by the Forget Me Not Animal Shelter, it was time to place them in their forever homes.

Cindy contacted us to see if we could help get the dogs from Washington to Las Vegas and Phoenix where they would be adopted, and we were happy to have the chance to be hired for such a noble cause. Read on as Cindy answers a few questions about what she does -- and what we can do ourselves -- when it comes to helping animals in need.


How did you first become involved in animal rescue? 

I was recruited to Poodle Club of America Rescue Foundation in 2007 to help the founding president, Sally Poindexter, with administrative work. I had never had anything to do with dog rescue prior to this. I had belonged to the local Poodle Club in Maryland where I live, but the Club really did not do much rescue work at all. I quickly realized that if I was going to gain the respect and trust of the Poodle Rescue community, I was going to have to start doing hands’ on rescue work myself. It has all fallen into place for me since then!



How did this particular Poodle rescue come about? 

The Poodle world is not very big, especially from a rescue standpoint. We sort of know where the breeders are and who may be in trouble -- not 100% of course, but it is not often that we are surprised when problems arise. Almost one year ago, I offered help to an individual in Washington. I had been informed by mutual friends that this person was having a hard time financially and possibly had too many dogs, so I had five Standard Poodles transported from Washington to Maryland to relieve her of this burden. 

I had pretty direct conversations with this individual and told them that Rescue is not a puppy broker for people who breed too much and cannot sell their puppies, and we are not a dumping ground for people’s broken-down breeding dogs. I checked in with this person over the past year and was told in no uncertain terms that no more help was needed. Imagine my surprise and disappointment when I discovered that this person was preparing to ship an older stud dog out to a property across the country. When I was not able to get a satisfactory answer to questions about the purpose of acquiring a stud dog, a wellness check was done on the property by local animal control. The animal control officers who saw the situation in which the Poodles were living immediately went back to town and got a search warrant and decree for seizure. It was that bad.


What is the most challenging part about what you do? 

We must fundraise constantly. Money is needed primarily for vet work and transportation. Poodles (for better or worse) have been among the top 10 breeds in the American Kennel Club for many decades.  There is a lot of indiscriminate breeding that goes on in people’s backyards in what are basically puppy mills. We try very hard to educate people searching for a Poodle to find the best breeder, one who cares about their dogs and insists on spay and neuter contracts for their pets.  


What’s the best way for people to get involved in helping animals in need? 

If people want a hands’ on experience, any Poodle Club of America Rescue organization would welcome help from the public, as would most local humane societies or SPCA’s. Poodle rescue organizations are always in need of foster homes. We need people to drive dogs from place to place.  If people cannot do hands’ on work, donating to a reputable rescue group is another way to help. Reputable rescue groups are 501c3 not for profit. The new social media has been a real benefit to rescue organizations, as information can be shared in a pretty timely way.

Do you have pets of your own? 

Like many members of Poodle Club of America Rescue, I also breed Poodles. We believe that as breeders, it is our obligation to rescue. We love the breed. We are here for them in their time of need. I breed and show Standard Poodles under the Beauciel prefix. I am very proud to say I have a homebred Best in Show winner.  


Thanks to Cindy for sharing this story with us! We helped move 10 adults and 12 puppy Poodles earlier this week, and it sounds like all are adjusting well.

Keep up with the Forget Me Not Shelter blog to find out how everyone is doing, like them on Facebook, and if you'd like to make a donation to help cover the costs of this endeavor, scroll to the bottom of this page.

Pet Move Customer Story: Rocky & Roo's Move from Canada to the United States

Monday, November 5, 2012 by PetRelocation.com Customer

Name: Renae
Pets' Names: Rocky & Roo
From: Toronto, Canada
To: Mountain View, CA
My initial reaction when we first learned we were being relocated from Toronto, Canada to Mountain View, California was "AWESOME, who wouldn't want to live in California?" Then it quickly changed to "OMG how are we going to move Rocky and Roo?"
We've had the two cats for two years, and their only life outside the walls of our house were their annual trips to the Vet. As you can probably imagine, getting them in the kennel is a challenge. I had made up my mind that I would fly my Dad out and we would take a road trip from Toronto to Mountain View with the cats, when PetRelocation was suggested by the company we used to transport our household items.
Reluctantly I engaged PetRelocation, and Cara called me within hours. On my first call with Cara, and later Keith, we reviewed the details of our move along with the kennel requirements. They answered all my questions and put my worst fears to rest. I was getting more and more comfortable with a decision to use PetRelocation for Rocky and Roo's big move.
Cara & Keith were both excellent communicators, and when we learned that pure breed Bengals may require permits and inspection upon arrival, they both worked diligently to get everything in order, which prevented moving delays and additional discomfort for the cats.
Before I knew it move day arrived, and a wonderful lady named Loreta came to our house and picked up the cats. The second she walked out the door my mind started to race, and I emailed Keith from PetRelocation. Keith was in a different time zone and it was a nasty hour of the morning, but I got a phone call from him within moments following up on my email. I also got a follow up phone call from Loreta within an hour to let me know the cats were doing great, they were through customs and resting in their kennels waiting for their flight.
We received numerous updates throughout the day and even learned from PetRelocation before the airline website that the flight was somewhat delayed. Rocky & Roo were picked up by Katie from the San Francisco airport, and she cleared them through security and delivered them to my husband Chris in Mountain View. She also provided regular updates so Chris would know when to anticipate their arrival.
After going through this experience with PetRelocation, I wouldn't hesitate to engage them in moving Rocky & Roo again, or any future pet we may have. The PetRelocation staff we worked with were all professional, very knowledgeable, responsive, and I never had a doubt that they had Rocky and Roo's best interest and safety in mind.
Thank you Cara & Keith, along with your transportation staff, for making Roo & Rocky's move the easiest thing about our relocation. Biggest hugs.
BTW, Rocky & Roo are doing great! As you can see from the photos I attached, they have moved from the sink to a move comfy spot on the bed to snuggle for hours in the sunshine. 

Hurricane Sandy Update: Pet Travel Restrictions Continue

Tuesday, October 30, 2012 by Caitlin Moore

As the East coast continues to deal with the effects of Hurricane Sandy, which include massive power outages, flooding and public transportation closures, we're continuing to monitor airline activities in order to keep our customers up-to-date.

The gravity of the storm makes it no surprise that thousands of flights have been canceled, and we've received an update from United Cargo Operations showing the most recent information. Read on to find out which airports have implemented restrictions and for how long, and keep in touch for more updates.

From the United Cargo Customer Announcement regarding PetSafe and other cargo shipments:

Restrictions are effective for flights scheduled to depart or arrive through 7:00 p.m. EDT Tuesday, October 30 in the following locations:

-Washington, D.C. Metro Area (BWI, DCA, IAD)
-All locations served by United and United Express in the following states: Delaware, Maryland, Pennsylvania and Virginia

These restrictions are effective for flights scheduled to depart or arrive through 6:00 a.m. EDT Wednesday, October 31 in the following locations:

-Boston Metro Area (BOS, MHT, PVD)
-New York Metro Area (EWR, JFK, LGA)
-All locations served by United and United Express in the following states:
Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island and Vermont


photo by viZZZual.com via Flickr


Please don't hesitate to contact your pet relocation specialist if you have any questions about your upcoming pet flight, and as we deal with delays, remember that the first priority is to keep yourselves and your pets safe.


Hurricane Sandy Update: Pet Travel Restrictions in Place

Monday, October 29, 2012 by Caitlin Moore

As you've certainly heard, Hurricane Sandy is expected to impact the upper and mid East coast of the United States within the next few hours. Forecasters expect heavy rain and damaging winds, thus many flights going to and from the Northeast and Mid-Atlantic regions have been canceled.

How will this affect pet travel? Clearly if you're scheduled to fly this week, your flight may be canceled so it's important to double check all arrangements before you head to the airport. Additionally, United Cargo has issued an official list of adjustments, and the following airports/regions will be restricting operations:


Washington, DC Metro Area (IAD, DCA, BWI)

New York Metro Area (EWR, JFK, LGA)

Boston Metro Area (PVD, BOS, MHT)

All locations served by United and United Express in the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont and Virginia


Currently many flights are being rescheduled beginning Nov. 1, but talk to your pet relocation specialist for the most up-to-date information. Check back here to find out more, as we will continue to update you with information about Hurricane Sandy and how it will affect pet transportation.

Stay safe, everyone!


Seeking Safety in the Skies: How to Minimize the Risks of Pet Air Travel

Monday, October 1, 2012 by Caitlin Moore

You may have come across a couple of unsettling news items recently regarding pet travel. Two dogs -- both reportedly young and healthy, both United passengers -- died during their respective cross-country U.S. flights. As their owners search for answers, other pet owners have found themselves with plenty of questions about pet air travel safety, as well.

Given the current lack of clear information available about these particular incidents, it can help those who need to travel by air with their pets to focus on what we know about reducing the risks of pet travel by air. While many pet owners’ first instincts might be to react strongly against pet air travel in general, the impact of no longer having the option to travel by air could mean that pets would be left behind in shelters when their owners relocate for work or military reasons.

As this industry continues to evolve, it's always a good time to discuss the do's and don'ts of pet travel. The fact is that some pets shouldn't fly, and the ones that are cleared for takeoff require dedication and care from everyone involved in the process. While it's true that there's always an element of risk involved in pet travel, there are ways to effectively reduce those risks.

Here's what you can do to be smart about pet travel by air:

Plan early and plan well. Think of pet travel as a major life event similar to undergoing back surgery or buying a car. Just as you wouldn't choose a random doctor out of the phone book to perform a serious operation or throw down thousands of dollars on a vehicle without reading customer reviews, you can't rush into pet travel without planning carefully. Talk to pet travel professionals and pet owners who have done this before, consider all viable options, and allow plenty of time to map out the best path for your pet.

Talk to your vet about whether or not your pet is safe to fly. Just because you can't bear the idea of leaving your pet behind doesn't mean traveling is always the right choice, and an honest conversation with a trusted veterinarian is definitely in order before booking your flight. Age, weight, medical history, and even temperament all play a role in deciding if your pet is up for the traveling experience. Overweight and elderly pets are clearly at a higher risk, as are anxiety-prone animals or those with separation issues. Consider investing in a full vital organ screening at your veterinarian’s office to identify potential underlying conditions that could flare up during an air travel experience.

Take extra caution with snub-nosed breeds. Pugs, Bulldogs, Boxers, Mastiffs, Persian cats, and other brachycephalic breeds are more susceptible to breathing problems and heat stroke in stressful situations such as air travel, and many vets would advise that you avoid flying these pets. If you do decide to move a snub-nosed pet, it's important to, among other things, choose a large travel crate that offers good ventilation, choose a pet-friendly airline, and work to make sure the pet is well-hydrated before, during, and after the flight.

Choose a large, well-ventilated travel crate. It's actually important for all pets to be transported in a travel crate that is not only airline-approved, but roomy and well-ventilated. Good air flow is key in terms of your pet's comfort level and overall safety, as is proper hydration and working to make sure your pet is comfortable and familiar with the crate well before the day of departure.

As the airlines work to perfect their pet travel processes and as the Department of Transportation continues to examine and alter its pet air travel incident reporting policies, it's up to you to keep your furry family member's best interests in mind and to plan all travel details with care. Please contact our team of Pet Relocation Consultants with any questions you have about how to plan the safest pet move possible.



Pet Travel Behind The Scenes: How United Airlines Transports Cats

Wednesday, September 26, 2012 by Caitlin Moore


Last week we helped a pet owner move her two cats from the United States to Oslo, Norway. She happened to be on the same plane as her felines (usually this isn't the case since we're handling the logistics -- human travelers can schedule their flights whenever they please), and as they departed from Newark Liberty International Airport (EWR), the owner actually caught a few pictures as United PetSafe attendants put the cats onto the plane.

As you can see from these photos, the cats were unloaded directly from the pet van to the plane (no waiting around on the tarmac), and it even looks like the attendant takes a moment to stop and talk to one of the kitties.

This is the level of care and attention we expect when we choose to fly with a pet-friendly airline, and we are happy to see that the PetSafe program was operating as it should be for our Oslo-bound customers.


"Hi there, kitty cat"


An orderly process -- straight from the van to the plane.


Please contact us if you have any questions about moving pets or choosing a pet-friendly airline; we'd be happy to answer your questions or help to arrange your upcoming move.


UPDATE: Here are a couple of pictures of the cats now that they've made it safely to Oslo. Looks like they're settling in nicely!







Pet Travel News: JFK Will Add A New $32 Million Animal Facility

Monday, September 24, 2012 by Caitlin Moore


When it comes to transporting animals, it seems that improvements and developments are always on the horizon. For example, John F. Kennedy International Airport will add a new $32 million animal facility offering kenneling and grooming services, quarantine areas for horses, veterinary facilities, an aviary, and lawn space. The plans were approved last Thursday by the Port Authority of New York and New Jersey, and signal a continued dedication to the growth of the pet travel industry.

Not only will this addition make life easier for pet travelers, it will create new jobs and provide a revenue growth opportunity for the Port Authority, who expects to earn over $108 million in rent over the initial 20 year lease period. The facilities will expand upon the services already offered by the existing Vetport.

Once complete, the JFK animal travel facilities will be larger than the current ones found at Miami and Los Angeles airports. The new facilities will be located in Building 78 at JFK, which is currently empty.

Hopefully airports and airlines will continue to step up to assist pet travelers on their various journeys, because when it comes to pet travel, safety is paramount and convenience is key. We look forward to working with more and more power players as they continue to realize that relocating pets is a trend on the rise.


photo by DearEdward via Flickr

Friday Pet News Links: Best Pet Names, Stowaway Cats and Dogs on the Metro

Friday, September 21, 2012 by Caitlin Moore


Happy Friday, pet lovers!


This cat sneaked into a suitcase and took a little airplane trip (don't worry, it all turned out okay).

Tips for safe pet transportation via car.

How tabby cats get their stripes.

Dogs in Moscow ride the metro.

Cuteness time. Giant Panda gives birth at Washington's National Zoo.

Ron Burgundy, huh? Cool and unusual pet names.




Pet Travel Question: Can A Diabetic Cat Be Imported to the US?

Monday, September 17, 2012 by Pet Travel Questions

Number of Pets: 2
Pet Type: 1 cat, 1 dog
Pet Breed: Cat - DSH, Dog - Staffy
From: Footscray, Australia
To: New Orleans

I'm preparing for a relocation to the US, perhaps in January, depending on the confirmation of employment. My cat has just been diagnosed with diabetes and I wanted to make sure this was not a barrier for transport or importation.





Thanks for your question, we'd be happy to help. Here are the pet import requirements for the United States to get you started, and yes, we have moved diabetic cats before. It requires a little more care but it should be possible -- we'd be happy to talk to you about it and offer you an estimate for our services. Feel free to give us a call or fill out our quote form and we'll get back to you soon.

Thanks, we look forward to hearing from you!

Pet Move Customer Story: Coco's Move to Hong Kong

Friday, August 31, 2012 by PetRelocation.com Customer

Name: Victoria and Greg
Pet's Name: Coco
From: Chiang Mai, Thailand
To: Hong Kong

After a relentless search on how to transport our cat and get her into Hong Kong without difficulty, Greg came across PetRelocation.com and hurray!!!!!!!

We could not have done it without them. From the very first phone call until the delivery of Coco straight to us at our hotel, the service was amazing. Our agent was fantastic during the journey, he stayed in touch all throughout with photos and constant messages about her well being. She was nervous upon arrival only because of a lack of sleep and her new environment. Otherwise, she was taken to a vet even before he brought her to us.

We will recommend PetRelocation.com every day of our lives. Thank you for being there!!!

Pet Travel Question: "Will My Dog Fly Safely?"

Wednesday, August 29, 2012 by Pet Travel Questions

Name: Patricia
Number of Pets: 1
Pet Type: Dog
Pet Breed: Spitz Pomeranian
From: India
To: Mexico

Hello, I'm traveling with my dog from New Delhi, India to New York, he will go as checked baggage in the Lufthansa flight that I will take. From India there's a stopover in Germany for three hours, and then we continue to New York. In total the travel is 20 hours on the plane plus the three hour stopover.

I chose Lufthansa because of its good reputation taking care of animals, but this is the first time I'm taking a pet with me and it worries me that he goes as checked baggage. Is it completely safe? is it really completely controlled in terms of the temperature and pressure? I would appreciate some insight on how this works. I have tried looking for pictures and for a proper description of the place where they put the pets in the plane, but I don't find much.

Two days after arriving in New York, I'm taking an American Airlines flight to Cancun, Mexico, which is the final destination. American Airlines has a temperature policy -- if the temperature exceeds a limit they will not take my pet that day, does that mean that the baggage area is not completely controlled in the temperature? Don't they have AC down there?

I would really appreciate your insight into this area of the planes. Thank you very much!



Hi Patricia,

Your questions are completely  understandable -- pet travel can definitely seem less than transparent at times. We often hear concerns about flights and safety, and our best advice is to choose a pet-friendly airline with established pet policies (we often go with United, KLM and Lufthansa).

We have discussed Lufthansa on our blog in the past: here's an interview with a Lufthansa expert as well as look at a few important things to know about them.

During the summer many airlines employ embargoes in order to minimize the time that pets are exposed to hot weather, particularly on the tarmac as they're taken on and off the plane. Airlines like United actually transport the pets in air-conditioned vehicles to and from the plane and make sure they're never left to sit in extreme temperatures -- a primary reason why we choose such airlines to begin with (here's a video that sheds light on the process).

If an airline has a temperature policy it means they might not have temperature-controlled vehicles that transport the pets, so you will probably want to double check with them to find out exactly how they do things.

If you have any questions about any of this, please contact us. We'd be happy to help you arrange your move or simply offer more advice. Good luck with everything, Patricia!

Pet Move Customer Story: Relocating Three Dogs to California

Wednesday, August 29, 2012 by PetRelocation.com Customer

Name: Shernaz
Pets' Names: Lilly, Max, Scooby
From: Houston, TX
To: Danville, CA

We were really nervous about transporting our three dogs to California, but PetRelocation.com did the job for us fantastically well!

Our agents were kind and courteous and kept us informed every step of the way, and the dogs arrived at our doorstep right on time and in great shape.

I wouldn't hesitate to use PetRelocation.com again and would highly recommend them to friends and family.