Help Me Move My Pet

Pet Move Customer Story: Gyro's Relocation to Singapore

Wednesday, March 13, 2013 by PetRelocation.com Customer

Name: Sharon
Pet's Name: Gyro
From: NYC
To: Singapore

We moved our cat Gyro from New York City to Singapore. It was a pretty complicated process, but Lenneke was incredible about guiding us through each step.

She was extremely responsive, informative, and endlessly patient. We were traveling around the time that Gyro was being transported, and Lenneke arranged for boarding for a few days with Cristina. Cristina took incredible care of Gyro, got him to the airport on time, and sent us pictures of Gyro along his journey.

When we were reunited in Asia, Gyro was happy and healthy. They did an amazing job! Here is a picture of Gyro enjoying his new home.




Pet Travel Update: Byford Quarantine Station in Perth, Australia Temporarily Closed to Pet Arrivals

Thursday, February 28, 2013 by Caitlin Moore


Here's a bit of important news for anyone planning to move a pet to Australia via Perth in the next three or four months. Due to the risk of bushfires in the surrounding areas, Byford Quarantine facility in Perth will not be open to incoming pets now through May 31.

Pets can still go to Australia and they can still arrive in Perth, however they'll be redirected from Perth to a quarantine facility in Sydney. If this is the case, the Australian Government Department of Agriculture, Fisheries and Forestry (DAFF) will oversee the transfer and will also pay to transport the pet(s) from Sydney back to Perth at the end of the quarantine period.

According to DAFF, "This temporary closure has been put in place to ensure the safety of your pet/s and our staff. DAFF takes the health and welfare of your pet/s very seriously."

See more about this announcement below, and please contact PetRelocation if you have any questions about moving pets to Australia within the next few weeks (or at any time).




Pet Travel FAQ - Byford Quarantine Facility Arrivals Through 5/13 by

Pet Move Customer Story: A Military Family Move to the UK (Dogs Included)

Thursday, February 21, 2013 by PetRelocation.com Customer

Name: Courtney
Pets' Names: Beavis & Dozer
From: Ohio, United States
To: London, United Kingdom

We're finally settled into our new home in the UK and are just now getting the opportunity to share our wonderful experience with PetRelocation!

We arranged for our two pups, Beavis & Dozer, to meet us here through PetRelocation. We had some bumps on the way and didn't realize that they would be getting here a full day before us. Marissa did a FANTASTIC job helping us the entire way! She made it so very easy for us and made us absolutely comfortable with leaving our pups in the hands of total strangers!

Everything went perfectly and I couldn't have imagined that it would go any smoother than it did! I can't believe how helpful, caring and understanding everyone with PetRelocation was! When my military friends ask about pet transportation, this company is my ONLY recommendation! We will most definitely be using only them throughout our entire military life!




Pet Travel Question: Importing Dogs to Spain

Wednesday, February 13, 2013 by Pet Travel Questions

Name: Dan
Number of Pets: 1
Pet Type: Dog
Pet Breed: Thai Ridgeback
From: Czech Republic
To: Murcia, Spain

I wish to buy a puppy in the Czech republic and have it transported to me in Murcia, Spain. I do not know what would be required legally and if the animal can travel freely within the EU. What would be required?

Also could you arrange transportation and what would be the cost?

Thank you,



Hi Dan,

Thanks for the question! These are the pet import requirements for Spain. Dogs are generally able to fly unaccompanied, but we do advise waiting until puppies are at least 16 weeks old before undertaking air travel.

If you're interested in finding out more about our services, please fill out our free quote form for an estimate. Thanks again, and we look forward to hearing from you!

Pet Travel Question: Is This A Puppy Scam?

Tuesday, February 12, 2013 by Pet Travel Questions

Name: Sierra
Number of Pets: One
Pet Type: Puppy
Pet Breed: Cane Corso
From: Frankfort, Indiana
To: Joshua, Texas

So there is a guy on Craigslist who says I can have one of his Cane Corso pups, and I just have to pay the transportation company direct. This seems fishy; is there a way to find out if he really has a dog to send to me?




Hi Sierra,

This definitely sounds fishy, and we advise that you do not send this person any money. Usually puppy scammers say they want to give you a "free" dog and all you have to do is pay transportation costs. They often keep trying to get more money out of you and never make a shipment because there is in fact no dog.

Here is more information about puppy scams and how to avoid them. Instead of dealing with people you don't know (never wire money to an unknown party, by the way), try checking your local animal shelter for pets in need of a home.

Please let us know if you have any questions, and proceed carefully out there!


Pet Move Customer Story: Flan's Big Journey

Tuesday, February 12, 2013 by PetRelocation.com Customer

Name: Daniel
Pet's Name: Flan
From: Portland
To: Oxford

When it was time to move to Oxford, we knew we'd be taking our cat, Flan, with us. We didn't know that the process would be so complicated! Fortunately, we found PetRelocation, and everything worked out fine.

Bringing a cat to England is complicated—transport companies, vaccinations, certifications—and it was a big relief to have professionals handling it for us. It was especially great to have them when we ran into unexpected visa delays, had to delay the move for four months, and Flan got sick a week before the move; PetRelocation stuck with us, kept things moving, and were generally lifesavers (thanks Matt and Jeana!)

Now, Flan is settled happily in Oxford. She has lots more room to play, and especially likes sitting over the heater by the window to watch the birds and foot traffic outside our flat. She doesn't have a British accent yet, but we'll see what the future holds!

Pet Move Customer Story: "Wonderful Experience"

Monday, February 11, 2013 by PetRelocation.com Customer

Name: Brenda
Pets' Names: Baldwin and Seymour
From: Green Bay, WI
To: Lagrangeville, NY

We recently moved from Green Bay, WI to New York State. Because our family was making one trip out by vehicle, we didn't have room to take our kitties along with us. I then found PetRelocation.com using an internet search, and Maegan and I determined that land transport was our best choice due to the distance at both ends to the airports.

From my very first contact with PetRelocation it was a wonderful experience. Meagan and Claire were so helpful and friendly! I felt totally confident that our "boys" would be taken care of, and they were. We were always aware of what was going on with them and where they were.

We especially liked the website available to track where on the journey across country the kitties were. They were safely delivered to our door, and have made a wonderful adjustment to their new home.

Thank you for taking care of our precious cargo and uniting our family again!




Pet Move Customer Story: Boris and Natasha's Grand Adventure

Monday, February 4, 2013 by PetRelocation.com Customer


Name: Kathleen
Pets' Names: Boris and Natasha
From: Milwaukee, Wisconsin
To: Phoenix, Arizona

We are so very pleased with the caring, compassionate representatives who helped us move our cats. The professionalism was outstanding.

From the first email and telephone contact, we felt completely comfortable entrusting our beloved pets to PetRelocation. Transporting from Milwaukee to Phoenix, all persons we dealt with kept us informed and confident in the process. We will highly recommend this wonderful service to others.


Bill and Kathy

Pet Travel Question: How to Avoid Puppy Scams

Tuesday, January 29, 2013 by Pet Travel Questions

Name: Kendra
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Bulldog
From: Amsterdam
To: Utah

I've been in contact with someone who has an English bulldog puppy for adoption but they say they live in Amsterdam and are willing to ship her to me for free, but I was wondering what requirements or paperwork I would be needing to fill out to have the dog shipped.

Are there any special forms or requirements by Amsterdam or by the US that I might not be aware of? Is it even safe to fly a puppy this far?

Thank you so much for your help!




Hi Kendra,

Thanks for contacting us. Shipping puppies is generally safe after the dog has reached 16 weeks of age, and these are the pet import requirements for the United States.

That being said, based on the details you've provided and our own experiences, we must warn you about the prevalence of puppy scams. Sometimes people offer to give you a dog for free and then they attempt to add transportation costs and ask that you wire them money, when in reality there is no dog.

Because there are so many scammers out there, we advise to never do business with someone you don't know, and instead of buying a dog from afar, try to find one locally (at a rescue shelter in your town, for example). Pet lovers are unfortunately taken in by puppy scams quite frequently, so please proceed carefully and never wire money to an unknown source. Here is more information about how to avoid puppy scams.

Please contact us if you have any questions, Kendra. We'd be happy to speak to you further!

After Work, We Play Games (About Work): PetRelocation Trivia Night

Friday, January 25, 2013 by Caitlin Moore


Booking flights, navigating country requirements, and talking to agents and clients around the world are activities all in a day's work for our dedicated Pet Relocation Specialists, and by now their heads are filled with so much knowledge that last week they decided to stage a friendly competition to see who in fact knows the most.

The first ever PetRelocation Trivia Extravaganza was organized by Specialists Tyler and Rebecca, and after a couple hours of heated pet transportation-themed face-offs, the night was deemed a great success. "It was so much fun," said Tyler. "The most memorable moment was listening to our agents voices from around the world and watching people try to figure out who was speaking."

Not only were players quizzed on import requirements, dog breeds, and country rules, they found themselves trying to decipher audio clips featuring our far-flung agents and even got to answer some fun bits of trivia, too.

Here are a few sample quiz questions:

-What are the exact dimensions of a size 200 kennel? (Answer: 27x20x19 inches)

-Name an international United hub. (Possible Answers: Guam, Narita)

-What is the name of the dog in The NeverEnding Story? (Answer: Falkor)

-What does CITES stand for? (Answer: Convention on International Trade in Endangered Species)

-How many total children do PetRelocation employees have? (Answer: 13)


Well done, pet shippers! Way to start off the year on a playfully productive note.


The Quizmasters


The Teams


The Ultimate Winners



Pet Travel Question: Exporting Pets From Cyprus

Thursday, January 24, 2013 by Pet Travel Questions

Name: James
Number of Pets: One
Pet Type: Cat
Pet Breed: Persian
From: Cyprus
To: United States

We need all the info about how to transport our cat from Cyprus to the United States.




Hi James,

Sure, we'd be happy to advise you. These are the pet import requirements for the United States—take a look for an idea of the steps you'll need to complete. We also advise that you choose a pet-friendly airline when you travel, as not all carriers follow the same safety procedures. Finally, here are a few frequently asked pet travel questions to help address some things you may be wondering about.

Please let us know if you have any more questions. Pet travel can certainly be confusing, and we're happy to help!


Pet Move Customer Story: Pele's Relocation to Abu Dhabi

Wednesday, January 23, 2013 by PetRelocation.com Customer

Name: Isabel
Pet's Name: Pele
From: Houston
To: Abu Dhabi

Pele is a very special dog. Actually, I consider him my first son. He has a lot of personality and he gets really sensitive when we are not around. That's why I wanted a very good transportation service. PetRelocation advised me about the best airline to use and the best space for transportation. They made contact with the agency at the destination and kept me informed during the trip. That was really important to me. Now, I'm with Pele and my family starting a new life in Abu Dhabi.

Pet Travel Question: Pet Transport to China

Friday, January 18, 2013 by Pet Travel Questions

Name: Julia
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Mixed
From: India, Mumbai; alternatively Germany, Frankfurt
To: China, Beijing

Is there any way to avoid the 30-days quarantine that has been implemented lately? I'm very worried about bringing my two dogs into China given the circumstances. What are your experiences?

I greatly appreciate any info/ advice! Thank you.

Kind regards,

Hi Julia,

Shipping pets to China is one of the tougher pet travel undertakings to attempt by yourself, which is why we advise that you seek as much assistance as possible. Our team of specialists has helped many pets move to China safely, and we'd be happy to help.

Here is some more information about moving pets to China.  Again, we'd be happy to talk to you in more detail, so feel free to contact us!

Pet Travel Question: Importing Dogs to Ghana

Wednesday, January 16, 2013 by Pet Travel Questions

Name: Inge
Number of Pets: One
Pet Type: Dog
Pet Breed: Golden Retriever
From: South Africa
To: Ghana

What's the best, easiest and cheapest way to transport my boy to Accra? What are the requirements in terms of quarantine, vaccinations, etc?




Hello Inge,

Thanks for your question. According to the Ghana Ministry of Agriculture, these are the pet import requirements for Ghana. A few vaccines are in order, as is a Veterinary Import Permit if you're flying. We recommend checking out your airline options in order to choose one with experience flying pets safely, and also make sure your travel crate is the correct size.

Please contact us if you have any more questions, and good luck with your trip!


Pet Travel Lessons: 10 Things We Learned About Pet Travel in 2012

Monday, December 31, 2012 by Caitlin Moore


Can you believe that 2012 is almost over? As the new year approaches it's natural to reflect on the events of the last few months, lingering on the highlights and also calculating what lessons have been learned.

The world of pet travel has certainly offered plenty of opportunities for better understanding and growth, as things are always moving and changing.

Read on to find some of the top stories from our year—they should come in handy for pet travelers moving forward into 2013.


1. Pet safety Tips Inspired by Hurricane Sandy


2. Seeking Safety in the Skies: How to Minimize the Risks of Pet Travel


3. The PetRelocation.com Third Annual Summer Pet Travel Survey


4. Don't Rush It: Why It's Smart to Allow at least 30 Days to Plan a Pet Move


5. How to Mentally Prepare for Pet Travel: Be Flexible


6. Quick Tips for Safe Summer Pet Shipping


7. Seeking Help with a Pet Move: The Top Reasons People Hire Pet Transport Services


8. How to Prepare for an International Pet Move: Official USDA Information


9. The Five Most Frequently Asked Pet Travel Questions


10. Relocating Pets in a Digital World: Making Good Use of Social Media



Pet Travel News Links: Post-Hurricane Pet Lessons & More

Friday, November 23, 2012 by Caitlin Moore


Have a happy and safe holiday weekend, pet lovers!


No matter what your plans are, here's how to keep pets happy during the Thanksgiving weekend.

A woman is accusing Air New Zealand of discrimination after they wouldn't allow her service dog to fly.

fidoFOTO is a fun way to take and share fun pics of your dog.

Tips to keep pets safe all through the holidays.

In the future, New Jersey may allow pets to board public transportation during evacuations.

Keeping (pet and human) stress under control during the holidays.

Putting safety first during pet travel.




Five Ways A Small Business Can Accomplish Big Things Online

Wednesday, November 14, 2012 by Caitlin Moore


Nov. 24 is Small Business Saturday, an event celebrating small-but-mighty-sized companies who help shape their communities in important ways. A fairly small team ourselves (we're privately owned and employ around forty people, yet we're one of America's fastest-growing inner city businesses), PetRelocation has worked hard to become a key player in the pet transportation industry. One key to our success? Being social.

By making smart use of social media and technology, small companies can exist on par with larger ones when it comes to being professional, relevant, and accessible to customers. Here's how Twitter in particular helps small businesses like us achieve big things.

1. Immediacy - When serious events like severe weather and airline strikes might potentially affect pet travelers, we use Twitter to offer updates and advice for how to deal with the situation at hand. We aim to be a trusted news source in our little corner of the world, and Twitter makes this possible by letting us share what we know as soon as we know it.

2. Assistance - Pet travel can be a confusing endeavor to undertake alone, and we're happy to pass along the knowledge we've acquired whenever possible. Twitter offers the perfect forum for Q&As and authentic conversations to take place, and we also find that providing nimble, accurate responses to frequently asked questions is much more interesting than simply using this microblog as a loudspeaker.

3. Connection - PetRelocation customers, like everyone else, tend to be active online, and many love reaching out to us on Twitter even after their moves are long over.  We encourage our pet-loving friends to use this as just another way to keep in touch, and many use Twitter to connect with other pet travelers -- either to ask for advice or just for fun.

4. Personality - The PetRelocation office is located in vibrant downtown Austin, TX, we're a pet-friendly workplace, and our employees are a fun and interesting bunch of people. Letting our customers get to know us better is another important part of building a long-lasting business, and we're more than happy to tweet a few dog pics and light-hearted office updates here and there.

5. Accessibility - Finally, Twitter is an ideal way to remain available and responsive to both our customers and our partners in the industry. Whether it's answering a quick question, linking to a relevant blog post, or even accepting a compliment from a happy pet owner, using Twitter helps us show that we're not just a brand, we're a reactive and caring group of people.

How does our Twitter presence help you get to know us better? Let us know in the comments section. Also, on Nov. 24, use the hashtag #SmallBizSat to follow and learn about other small companies who, like us, are working to do great things.

Pet Move Customer Story: Update on a Cat Move to India!

Wednesday, November 14, 2012 by PetRelocation.com Customer

Name: Miranda
Pets' Names: Buddy and Xena
From: Rochester, NY
To: Bangalore, India

It has been over a year since we moved out cats, Buddy and Xena, to Bangalore. Prior to the move, I had been struggling with what to do with our cats. I didn't want to return them to a shelter, and my family lived too far away and already had too many pets to take them in. So in the end, we decided to bring them with us.

I am so glad that we did! PetRelocation.com was so helpful in guiding us through all the veterinary visits and paperwork required. Their agents were always easily accessible any time of day when I had questions. All employees that I encountered during the transportation of our cats (by car to New York city, two flights on Lufthansa, by car again from Chennai to Bangalore), whether in person or via email messages, reassured me that our cats would be well taken care of. I quickly realized that all of their employees were doing this work because they love animals.

Today our cats are doing great! I was cautious about letting them roam outside at first, but after having them get out a couple of times without incident, we decided to let them be outdoor cats. We have found a great veterinary clinic close by who have helped us with a couple of illnesses/injuries. One word of caution to those moving to India - be aware of what floor cleaner is being used when mopping the floor. Phenol-based cleaner made one of our cats sick. After a week or so (and a couple of trips to the vet) he was all better.

If you are struggling with the decision to move your pets, please consider this service. It is well worth it to have your pets follow you on your journey!


Pet Move Customer Story: A Cat Move to Denmark

Thursday, November 8, 2012 by PetRelocation.com Customer

Name: Nancy
Pet's Name: Bandit
From: New York
To: Denmark

My pet cat, Bandit, has just arrived in Denmark, safe and sound! I'd like to share our story...

My fiance is Danish and lives in Denmark. After a couple of years of traveling back and forth, we decided that my cat Bandit and I would move to Denmark.

I was pretty overwhelmed when I started to look into ways to move pets abroad. The main obstacle was that Bandit simply weighed too much (17 lbs) to go in-cabin on the flight. The other option, flying as cargo, seemed unappealing and I had read a lot of horror stories.

A friend recommended that I look into a pet relocation service, as that was how she moved her dog from Australia to England. I did a web search and found PetRelocation.com, among others.

All of my interactions with PetRelocation.com were extremely positive. They really know the ins and outs of pet relocation. I initially spent about 30 minutes on the phone asking a lot of questions and learned about the process. I felt that PetRelocation.com had a lot of experience and connections with certain airlines that made me feel better about transporting my cat.

They also took care of all the details. All that I really needed to do was buy the crate and do a little crate training. I also had to bring the cat to the vet as well, but PetRelocation had already handled filling in the paperwork. My vet was really appreciative of this.

I opted for door-to-door service, which went flawlessly. Our move happened right after Hurricane Sandy, which was pretty nerve-wracking, but our relocation consultant monitored the situation closely and everything went on according to plan.

On the day of the move, I received constant email updates and also was able to track my cat all through the journey. The notifications were timely and extremely helpful. In Denmark, my fiance received calls when the plane landed and also right before the cat and agent arrived at his doorstep.

My cat took the trip pretty well. He explored the apartment and is all settled in. I arrived the next day and he came out to greet me. We are very pleased with the services from PetRelocation.com. It was everything that they said it would be and I would definitely recommend them or use them if we ever move again!

Pet Relocation Spotlight: A Poodle Rescue Story

Thursday, November 8, 2012 by Caitlin Moore


Most of the time our Pet Relocation Specialists are working hard to help individual families bring their pets along when they have to move, but sometimes larger organizations find themselves interested in our pet relocation services, too.

Recently we were contacted by Cindy Crawley, president of the Poodle Club of America Rescue Foundation and founder and president of the Mid-Atlantic Poodle Rescue, about an urgent situation. Over two dozen puppy and adult Poodles were found living in terrible conditions in Washington, and after being rescued and temporarily cared for by the Forget Me Not Animal Shelter, it was time to place them in their forever homes.

Cindy contacted us to see if we could help get the dogs from Washington to Las Vegas and Phoenix where they would be adopted, and we were happy to have the chance to be hired for such a noble cause. Read on as Cindy answers a few questions about what she does -- and what we can do ourselves -- when it comes to helping animals in need.


How did you first become involved in animal rescue? 

I was recruited to Poodle Club of America Rescue Foundation in 2007 to help the founding president, Sally Poindexter, with administrative work. I had never had anything to do with dog rescue prior to this. I had belonged to the local Poodle Club in Maryland where I live, but the Club really did not do much rescue work at all. I quickly realized that if I was going to gain the respect and trust of the Poodle Rescue community, I was going to have to start doing hands’ on rescue work myself. It has all fallen into place for me since then!



How did this particular Poodle rescue come about? 

The Poodle world is not very big, especially from a rescue standpoint. We sort of know where the breeders are and who may be in trouble -- not 100% of course, but it is not often that we are surprised when problems arise. Almost one year ago, I offered help to an individual in Washington. I had been informed by mutual friends that this person was having a hard time financially and possibly had too many dogs, so I had five Standard Poodles transported from Washington to Maryland to relieve her of this burden. 

I had pretty direct conversations with this individual and told them that Rescue is not a puppy broker for people who breed too much and cannot sell their puppies, and we are not a dumping ground for people’s broken-down breeding dogs. I checked in with this person over the past year and was told in no uncertain terms that no more help was needed. Imagine my surprise and disappointment when I discovered that this person was preparing to ship an older stud dog out to a property across the country. When I was not able to get a satisfactory answer to questions about the purpose of acquiring a stud dog, a wellness check was done on the property by local animal control. The animal control officers who saw the situation in which the Poodles were living immediately went back to town and got a search warrant and decree for seizure. It was that bad.


What is the most challenging part about what you do? 

We must fundraise constantly. Money is needed primarily for vet work and transportation. Poodles (for better or worse) have been among the top 10 breeds in the American Kennel Club for many decades.  There is a lot of indiscriminate breeding that goes on in people’s backyards in what are basically puppy mills. We try very hard to educate people searching for a Poodle to find the best breeder, one who cares about their dogs and insists on spay and neuter contracts for their pets.  


What’s the best way for people to get involved in helping animals in need? 

If people want a hands’ on experience, any Poodle Club of America Rescue organization would welcome help from the public, as would most local humane societies or SPCA’s. Poodle rescue organizations are always in need of foster homes. We need people to drive dogs from place to place.  If people cannot do hands’ on work, donating to a reputable rescue group is another way to help. Reputable rescue groups are 501c3 not for profit. The new social media has been a real benefit to rescue organizations, as information can be shared in a pretty timely way.

Do you have pets of your own? 

Like many members of Poodle Club of America Rescue, I also breed Poodles. We believe that as breeders, it is our obligation to rescue. We love the breed. We are here for them in their time of need. I breed and show Standard Poodles under the Beauciel prefix. I am very proud to say I have a homebred Best in Show winner.  


Thanks to Cindy for sharing this story with us! We helped move 10 adults and 12 puppy Poodles earlier this week, and it sounds like all are adjusting well.

Keep up with the Forget Me Not Shelter blog to find out how everyone is doing, like them on Facebook, and if you'd like to make a donation to help cover the costs of this endeavor, scroll to the bottom of this page.