Help Me Move My Pet

Pet Move Customer Story: Lucy's Move to Shanghai!

Friday, May 10, 2013 by PetRelocation.com Customer

Name: Kathryn

Pet's Name: Lucy

Moved From: Placentia, CA

Moved To: Shanghai, China


A friend of ours recommended PetRelocation when they heard we were moving to China, as they had used their services and were quite pleased. 

I was so nervous about transporting my yellow lab Lucy, and I called and emailed PetRelocation to ask questions for almost a year. Both Sarah and Tyler were very patient and were great about addressing each and every concern that I had. They provided great support and guidance as we worked through the details of Lucy's trip.

I felt very confident that Lucy was in the best possible hands to get her safely to Shanghai. Lucy is doing quite well. We established a great routine after she was delivered to us -- regular walks and play time have helped her settle in her new surroundings. She has even made friends with the doorman of our building!



Pet Travel Question: Importing Dogs to the United States from Brazil

Thursday, May 9, 2013 by Pet Travel Questions

Name: Chris
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mixed but predominately Australian Shepard
From: Brazil

I cannot find firm requirements on what documentation is required to transport my dog from Brazil to the USA as checked baggage.

I know that i need a health certificate from my Brazilian vet, but have also been told that I need approval from the Ministerío of Agricultura. I can not find this requirement on the MoA website so I am unclear on the accuracy of that requirement.

Can anyone help to point me in the direction of the requirements?



Hi Chris,

Thanks for the question. Take a look at the pet import requirements for the United States for an overview of what you'll need to do. The most important things to have for entry into the US are an updated rabies vaccine and the international health certificate, as you stated. We also recommend carefully choosing a pet friendly airline.

Please let us know if you have more questions, and if you'd like a free quote for our services you can fill out this form. Good luck, and we'd be happy to hear from you again!

Pet Travel Question: Moving Dogs to Africa

Monday, May 6, 2013 by Pet Travel Questions

Name: Lisa
Pet Type: Dog
Pet Breed: German Shepherd
From: Virginia, USA
To: Abuja, Nigeria

I am thinking about relocating to Nigeria for my job, but I am very worried about safely transporting my dog.

My dog is about 75 lbs and is 12 years old. Provided the vet gives her a clean bill of health to travel, is it safe? How would PetRelocation assure her safety?




Hi Lisa,

Your concerns are certainly understandable. Moving a dog to faraway Africa isn't exactly a common occurrence, but the good news is that we've handled a few such moves and would be happy to talk to you about the procedure and the details.

Here are the pet import requirements for Nigeria, as well as a few tips for moving an older dog. If you and your vet decide to go forward with the relocation, you'll want to choose a pet-friendly airline and make sure your dog is well-acclimated to the travel crate if she isn't already.

To find out more about what we do and how we do it, please give our office a call or fill out our free quote form. Also, take a look at couple of customer stories that may help put your mind at ease. We moved Bear to Kenya recently -- in this instance the pet owners were a little nervous to start, but as you can see the move went well. Every relocation is different, but it's our job to work towards the best arrangement possible and move pets safely.

Good luck with your decision and your plans, Lisa. We hope to hear from you soon!


Pet Travel Question: Pet Shipping to Singapore

Tuesday, April 30, 2013 by Pet Travel Questions

Name: Leah
Number of Pets: 1
Pet Type: Dog
Pet Breed: Border Collie Mix
From: Denver, USA
To: Singapore

How can I transport my dog from the US to Singapore in July?




Hi Leah,

The steps for moving your dog to Singapore from the United States are outlined here. You'll need to have your dog microchipped if not already, update the required vaccines (paying close attention to the rabies vaccine procedure in particular), and secure a vet health certificate within 10 days of departure. Since Singapore imposes a quarantine, you'll also need to make those arrangements well in advance.

International pet travel can be confusing, so be sure to allow plenty of time to plan and don't hesitate to seek assistance. Many people decide to enlist professional help when moving a pet, and we'd be happy to tell you more about our door-to-door services if you're interested. Here is a link to our free quote form if you'd like a cost estimate.

Contact us if you have more questions, check out our Facebook page to meet some of the pets we've moved, and good luck with everything!

Fellow IPATA Members Visit the PetRelocation Office

Monday, April 29, 2013 by Caitlin Moore

PetRelocation belongs to an international network of pet shipping specialists called IPATA (the International Pet and Animal Transportation Association), which means we are able to meet and share information with some of the world's best service providers in our field. 

Last week we attended a regional IPATA meeting in Dallas, TX (that's just a few hours away from our Austin headquarters), and there we were able to get to know a few of our colleagues a little bit better. In fact, a few of them were so interested in what we do that they decided to prolong their time in Texas and come down to our office for a visit. Today Manuel Leunda from Las Lunas in Argentina and Simon Jackson from Dogtainers in Australia were kind enough to spend some time with us for a "Lunch & Learn."

Manuel is actually the current president of IPATA, and he updated us on all the latest pet shipping news and plans for expansion in South America. Simon is the IPATA Treasurer, and he answered our questions about Australia import rules and how they may be changing in the coming years. The world of pet travel is busy, complex and dynamic, so we were happy to have the chance to catch up with these friendly experts. It's always beneficial to have face-to-face meetings with people we normally do business with by phone and email, and we love showing off the great city of Austin to out of town guests, as well.

Thanks to Manuel and Simon for stopping by and giving us great overviews of the important work they do. Thanks also to Kyle Freeman from VIP Sitters in Canada, who stopped by last Friday to say hello. Come back anytime, y'all!


Lunch & Learn with fellow IPATA members

Dog Move Customer Story: "From Ni Hao to Hi Y'all"

Monday, April 29, 2013 by PetRelocation.com Customer

Name: Lori
Pet's Name: Kipper
From: Shanghai
To: North Carolina

Most pet owners never want to make their animal take a long term trip. Sometimes, though, life throws you a "bone" and you go for it!

PetRelocation did an excellent job of relieving all my worries, answering my 1,000 questions, and even coming to meet me on the China end face-to-face before the big move. Kipper was taken from home to airport NOT in the cage, so he had less cage time...that impressed me.

Also, I was emailed when he safely arrived at the departure airport and at the arrival airport. I received photos to let me know he was doing just fine. Once he arrived at the final destination, he was transported by car another hour. The service that did that transport was also very understanding of pet owners and called and sent photos to let me know all was okay. Kipper arrived and did not miss a beat...he was happy and calm!!

I have used another pet moving company, but make no "bones" about it, Pet Relocation is the best:)

Pet Travel Question: How to Transport Pets to Australia

Wednesday, April 17, 2013 by Pet Travel Questions

Name: Nicola
Number of Pets: 1
Pet Type: Dog
Pet Breed: Miniature King Charles
From: Glasgow, UK
To: Snowtown, South Australia


I have no idea how to start or where to start collecting all the documents to transport my dog. I'm looking forward to hearing your advice and expertise.

Regards and thanks,


Hi Nicola,

We've moved many pets to Australia and would be happy to guide you with some information. Here are the pet import requirements for Australia. Your dog will need to follow a specific timeline in order to prepare for the trip, as Australia is a rabies-free country.

If your dog doesn't have a microchip, you'll want to start with that and then follow the steps as outlined. Also, you'll want to work on crate-training if your dog isn't comfortable in a travel crate yet.

Please contact us if you have any questions or if you're interested in our door-to-door services.

Good luck!

Transporting Horses: Darla's Upcoming Move

Wednesday, April 17, 2013 by Caitlin Moore

"What's the largest pet you've moved?"  That's a question we often receive from people who are curious about our business or worried that we won't be able to help them with their oversized precious cargo. Well, horses are pretty big, and we've moved several of those!

For example, we're getting ready to move an American Saddlebred named Darla (also known as Lookin' Ready when she's in show mode) from Kentucky to Ohio. As is the case for the typical pet owner who contacts us, Darla is a member of her family, and they feel that bringing her along with them when they relocate in a few weeks is an absolute must.

Take a look at the stunning picture below, and find out more information about transporting  horses. Remember, we're happy to assist pets of many shapes and sizes, so if you have a horse, a bird, a rabbit or another pet that's not a dog or cat, don't hesitate to contact us with your questions.


Darla, also know as Lookin' Ready, & owner Kaitlin at a show last year


Pet Travel News: Lufthansa Cargo Aims For Steady Expansion

Monday, April 15, 2013 by Caitlin Moore

Choosing a pet friendly airline is one of the most important components of planning a safe and smooth pet move. We have a few carriers that we primarily use for the relocations we handle, and among them is German airline Lufthansa.

In addition to transporting thousands of human passengers each year, Lufthansa is also known for its Frankfurt Animal Lounge. This 4,000 square meter facility allows traveling animals to transit and board (if necessary) under the care of expert professionals. Lufthansa Cargo is recognizing the fifth anniversary of the Animal Lounge and celebrating over 30 years of experience transporting animals. Though clearly a standout service provider in the realm of pet travel, we're glad to hear that Lufthansa plans to continue to improve and innovate in the future.

Here's an excerpt from a recent Lufthansa Cargo announcement regarding specific horse travel updates as well as an overall goal to keep expanding their pet offerings:

"But we are not resting on our laurels, of course. Instead, we continue to work on getting better and better for you and your animals. We have just introduced a new horse container that offers 20 centimeter more space on the side. Rather than aluminum, the containers are made of special plastic materials to better protect your horses from heat and cold. This is yet another contribution to making sure your animals are in good hands with Live/td - today and in the future."

We'll keep you updated as Lufthansa and other airlines improve and add pet services and pet friendly routes (United recently made a couple of pet travel expansion announcements). Such news is always welcome to us, and we're guessing you feel the same way.

Happy pet traveling, everyone!


Pet Move Customer Story: Penelope's Move from Ohio to Texas

Monday, April 15, 2013 by PetRelocation.com Customer

Name: Jenn
Company: General Mills
Pet's Name: Penelope
From: Cincinnati, OH
To: Austin, TX

When I found out I was moving from Ohio to Texas my to-do list became a mile long. Not only was I moving cross country, but I was expected to do so within a month. With so much to coordinate, PetRelocation was an obvious choice.

Everyone I worked with was extremely organized and helpful. They had every detail covered, many things I hadn't even thought about. The agents who handled the physical transportation of my dog were very kind and clearly love animals. Thank you for making the transition so easy on both of us!



Pet Travel Question: Moving With an Older Dog

Tuesday, March 26, 2013 by Pet Travel Center Questions

Name: Kathy
From: Austin, TX
To: Prague, Czech Republic
Pet: Emily, 11-year-old Great Dane, 130 lbs

I am looking at the possibility of relocating to Prague for school for a year. I know it is probably not the best idea for a large old dog to be relocated, but I cannot imagine leaving her behind so I need to know what my options are. Can this be accomplished safely?

I know there are no quarantine requirements in the Czech Republic, but need to know the best airline and the cost to transport her. It is a very long time to be traveling and caged. Are animals able to de-board and go potty?

She is healthy, but can get stressed at times. I do have a crate that will fit her. She has not used it since she was small, but I could get her used to it again.
Hi Kathy,
Thanks for the questions! Your concerns mirror those that many pet travelers have, and we hope we can offer some guidance. While it is possible to move dogs in your situation (we have moved older dogs, larger dogs, and older larger dogs), it's important to first talk with your vet and consider doing an in-depth  health screening to properly assess whether or not your Great Dane is up for the trip.
If you decide to go forward, choose a pet-friendly airline. We often use KLM and Lufthansa for European flights, as they operate with well-established pet policies that make long journeys as comfortable as possible.
If she's prone to stress and hasn't been in her crate for awhile, you'll want to start re-acclimating her to the kennel as early as possible. If she has grown bigger since you first used that one, you'll also need to make sure the crate you  have is airline-approved and large enough for her to move around and enjoy good airflow. Here's more info about pet travel crates and custom crates.
Finally, here are the pet import requirements for the Czech Republic for your reference. If you have any more questions, please contact us or fill out our free quote form. Since you're in Austin, you're even welcome to stop by our office to talk to a Specialist if you'd like!
Good luck, and we hope to hear from you soon.
Oakley recently moved safely from Austin to Amsterdam. She required a custom crate.


Pet Move Customer Testimonial: A Dog Travel Friendship Story

Monday, March 18, 2013 by PetRelocation.com Customer

Name: Laurie Anne

Pets: Ruby & Bea Lilly

To: Florida

From: California


"Two Female Dogs Bonded in Friendship"

My two female dogs, Ruby the Corgi  (5 years old) and Bea Lilly the Sky (15 years old), bonded in travel.

My uncle died recently and left me his dog, who was very spoiled and has trouble walking and doesn't like other dogs.  I had my dog, a Corgi, who does not like other dogs and is very jealous. They would get in fights before, but after traveling for five days together side by side, they are now friends and travel buddies.

I would recommended this company; the people were great and very dependable. I love the fact I could go online anytime and see where the van was, and it was very exciting to see my puppies coming to our new home. 

My dogs were tired from the trip but in good health and good doggie spirits. It was great not to have to worry about my dogs doing a cross country move.  I can honestly say this was the easiest move for me. I was originally going to drive with the dogs but decided to fly down and set up the new home and have the dogs transported. That was one of the best decisions I made. 

Worth every penny for the peace of mind and the ease of moving, and my dogs really liked the driver -- she was great too.

Thanks so much,

Laurie Anne


Pet Move Customer Story: Gyro's Relocation to Singapore

Wednesday, March 13, 2013 by PetRelocation.com Customer

Name: Sharon
Pet's Name: Gyro
From: NYC
To: Singapore

We moved our cat Gyro from New York City to Singapore. It was a pretty complicated process, but Lenneke was incredible about guiding us through each step.

She was extremely responsive, informative, and endlessly patient. We were traveling around the time that Gyro was being transported, and Lenneke arranged for boarding for a few days with Cristina. Cristina took incredible care of Gyro, got him to the airport on time, and sent us pictures of Gyro along his journey.

When we were reunited in Asia, Gyro was happy and healthy. They did an amazing job! Here is a picture of Gyro enjoying his new home.




Pet Travel Update: Byford Quarantine Station in Perth, Australia Temporarily Closed to Pet Arrivals

Thursday, February 28, 2013 by Caitlin Moore


Here's a bit of important news for anyone planning to move a pet to Australia via Perth in the next three or four months. Due to the risk of bushfires in the surrounding areas, Byford Quarantine facility in Perth will not be open to incoming pets now through May 31.

Pets can still go to Australia and they can still arrive in Perth, however they'll be redirected from Perth to a quarantine facility in Sydney. If this is the case, the Australian Government Department of Agriculture, Fisheries and Forestry (DAFF) will oversee the transfer and will also pay to transport the pet(s) from Sydney back to Perth at the end of the quarantine period.

According to DAFF, "This temporary closure has been put in place to ensure the safety of your pet/s and our staff. DAFF takes the health and welfare of your pet/s very seriously."

See more about this announcement below, and please contact PetRelocation if you have any questions about moving pets to Australia within the next few weeks (or at any time).




Pet Travel FAQ - Byford Quarantine Facility Arrivals Through 5/13 by

Pet Move Customer Story: A Military Family Move to the UK (Dogs Included)

Thursday, February 21, 2013 by PetRelocation.com Customer

Name: Courtney
Pets' Names: Beavis & Dozer
From: Ohio, United States
To: London, United Kingdom

We're finally settled into our new home in the UK and are just now getting the opportunity to share our wonderful experience with PetRelocation!

We arranged for our two pups, Beavis & Dozer, to meet us here through PetRelocation. We had some bumps on the way and didn't realize that they would be getting here a full day before us. Marissa did a FANTASTIC job helping us the entire way! She made it so very easy for us and made us absolutely comfortable with leaving our pups in the hands of total strangers!

Everything went perfectly and I couldn't have imagined that it would go any smoother than it did! I can't believe how helpful, caring and understanding everyone with PetRelocation was! When my military friends ask about pet transportation, this company is my ONLY recommendation! We will most definitely be using only them throughout our entire military life!




Pet Travel Question: Importing Dogs to Spain

Wednesday, February 13, 2013 by Pet Travel Questions

Name: Dan
Number of Pets: 1
Pet Type: Dog
Pet Breed: Thai Ridgeback
From: Czech Republic
To: Murcia, Spain

I wish to buy a puppy in the Czech republic and have it transported to me in Murcia, Spain. I do not know what would be required legally and if the animal can travel freely within the EU. What would be required?

Also could you arrange transportation and what would be the cost?

Thank you,



Hi Dan,

Thanks for the question! These are the pet import requirements for Spain. Dogs are generally able to fly unaccompanied, but we do advise waiting until puppies are at least 16 weeks old before undertaking air travel.

If you're interested in finding out more about our services, please fill out our free quote form for an estimate. Thanks again, and we look forward to hearing from you!

Pet Travel Question: Is This A Puppy Scam?

Tuesday, February 12, 2013 by Pet Travel Questions

Name: Sierra
Number of Pets: One
Pet Type: Puppy
Pet Breed: Cane Corso
From: Frankfort, Indiana
To: Joshua, Texas

So there is a guy on Craigslist who says I can have one of his Cane Corso pups, and I just have to pay the transportation company direct. This seems fishy; is there a way to find out if he really has a dog to send to me?




Hi Sierra,

This definitely sounds fishy, and we advise that you do not send this person any money. Usually puppy scammers say they want to give you a "free" dog and all you have to do is pay transportation costs. They often keep trying to get more money out of you and never make a shipment because there is in fact no dog.

Here is more information about puppy scams and how to avoid them. Instead of dealing with people you don't know (never wire money to an unknown party, by the way), try checking your local animal shelter for pets in need of a home.

Please let us know if you have any questions, and proceed carefully out there!


Pet Move Customer Story: Flan's Big Journey

Tuesday, February 12, 2013 by PetRelocation.com Customer

Name: Daniel
Pet's Name: Flan
From: Portland
To: Oxford

When it was time to move to Oxford, we knew we'd be taking our cat, Flan, with us. We didn't know that the process would be so complicated! Fortunately, we found PetRelocation, and everything worked out fine.

Bringing a cat to England is complicated—transport companies, vaccinations, certifications—and it was a big relief to have professionals handling it for us. It was especially great to have them when we ran into unexpected visa delays, had to delay the move for four months, and Flan got sick a week before the move; PetRelocation stuck with us, kept things moving, and were generally lifesavers (thanks Matt and Jeana!)

Now, Flan is settled happily in Oxford. She has lots more room to play, and especially likes sitting over the heater by the window to watch the birds and foot traffic outside our flat. She doesn't have a British accent yet, but we'll see what the future holds!

Pet Move Customer Story: "Wonderful Experience"

Monday, February 11, 2013 by PetRelocation.com Customer

Name: Brenda
Pets' Names: Baldwin and Seymour
From: Green Bay, WI
To: Lagrangeville, NY

We recently moved from Green Bay, WI to New York State. Because our family was making one trip out by vehicle, we didn't have room to take our kitties along with us. I then found PetRelocation.com using an internet search, and Maegan and I determined that land transport was our best choice due to the distance at both ends to the airports.

From my very first contact with PetRelocation it was a wonderful experience. Meagan and Claire were so helpful and friendly! I felt totally confident that our "boys" would be taken care of, and they were. We were always aware of what was going on with them and where they were.

We especially liked the website available to track where on the journey across country the kitties were. They were safely delivered to our door, and have made a wonderful adjustment to their new home.

Thank you for taking care of our precious cargo and uniting our family again!




Pet Move Customer Story: Boris and Natasha's Grand Adventure

Monday, February 4, 2013 by PetRelocation.com Customer


Name: Kathleen
Pets' Names: Boris and Natasha
From: Milwaukee, Wisconsin
To: Phoenix, Arizona

We are so very pleased with the caring, compassionate representatives who helped us move our cats. The professionalism was outstanding.

From the first email and telephone contact, we felt completely comfortable entrusting our beloved pets to PetRelocation. Transporting from Milwaukee to Phoenix, all persons we dealt with kept us informed and confident in the process. We will highly recommend this wonderful service to others.


Bill and Kathy