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Pet Move of the Month: Charlie's Relocation to Hong Kong

Wednesday, March 12, 2014 by PetRelocation.com Customer

Charlie is one of those dogs who you can immediately tell would be a fun guy to hang out with. From his snappy accessories to his adventurous demeanor, he's a pup that fits in well with pet parents who are up for anything, too.

This is why we decided to feature Charlie as our Pet Move of the Month! He went from the United States to Hong Kong and is having a great time in his new home. Read on to find out more about his move, which was the first international pet move for the family.

Thanks to Mallory for answering our questions!

What brought about your move to Hong Kong?

As a corporate pilot my husband had been commuting to/from the Middle East from the States. With a pretty dramatic change in schedule, we took it as an opportunity to pursue something we have wanted to do for quite a while -- a move overseas. We visited Hong Kong during his job interviews and confirmed it to be a perfect fit for us all, including Charlie.

What were some of your initial concerns?

Basically the stress on the dog; both in the long distance itself, transiting, possible delays and missed connections, and how to deal with possible quarantine issues on the other end. And of course, paperwork being correct upon arrival. We wanted to minimize the period of stress for Charlie and feel confident there would be no controllable issues we would create if the myriad of paperwork wasn't filled out properly.

What surprised you about the pet travel process to Hong Kong?

The hidden details among the preparation and boxes to check. For example, Hong Kong required a specific type/brand of microchip implanted in Charlie. Perhaps not so much surprise, but relief that we didn't have to navigate the myriad of forms, prep and vet visits on our own while wondering the entire way if all would be in order when he arrived.

 

 

How did Charlie handle the transition?

Very well! He hopped out of his crate at our apartment just a couple hours after his flight landed, gave us a hug and went over to his food and water for a quick snack as if he'd been living here all along. Aside from a little jetlag, he was in perfect shape.

Is Hong Kong a pet friendly place to be?

It seems to be very pet friendly -- especially in the neighborhood we live. But almost any area we have visited in Hong Kong, we have found people with their dogs, pet shops etc... And everyone seems to be very fond of Charlie and always stops to ask how old he is and are surprised to learn he isn't a puppy!  My favorite experience was when a little girl (probably about 2 years old) stopped to blow bubbles in Charlie's direction and she and her grandparents laughed as Charlie chased after the bubbles -- it was so cute!

What advice do you have for people who might be planning a pet move?

Do your research. Consult PetRelocation if you have concerns about which airlines would be used, quarantine and basically any silly question you can think of!

 

 

What made you decide to hire PetRelocation to assist you?

After talking to Sarah and Amber on the phone, we knew that this big move would go smoothly. Everyone really seemed experienced and let us know exactly what to expect -- we really had no stress worrying about Charlie's safety and proper documentation.

Please contact us if you have any questions about moving a pet to Hong Kong, and congratulations, Charlie!

How to Move a Cat to Hong Kong

Tuesday, March 4, 2014 by Pet Travel Center Questions

Name: Fiona
From: Seattle
To: Hong Kong
Pet: Cat (Rollie)

Dear PetRelocation,
I want to send Rollie back from Seattle to Hong Kong. I read some airline pet info about cat travel to Hong Kong, and it says the cats can only travel in cargo. Does it mean we will not arrive on the same time? Can I go with my cat? Also, I am not sure if there is a direct flight for cargo, which airline is better for the cat, what it costs, etc. I have no idea on how to do all this :(

Thanks,
Fiona
 
Hi Fiona,
It's completely understandable that you feel overwhelmed right now. International pet travel is not something most people deal with every day, and learning how to handle it well takes lots of time and education.
 
First, you can take a look at the pet import requirements for Hong Kong to get an idea of the rules, and you can also read over this list from our blog of frequently asked pet travel questions. It may seem scary, but most of the pets we move do not fly on the same plane as their owners; this is actually the preferable option because it lets you plan your own trip without worrying.
 
When you've chosen a pet friendly airline, the cargo travel process is safe and preferable, as well. Again, many pets have traveled safely this way and it's just a matter of planning everything correctly and well in advance.
 
Because there are so many considerations, many pet owners choose to enlist the help of an expert for a move like this (here are the specific ways pet travel experts can help with a move). If you're interested in finding out more about our door-to-door services, please fill out our free quote form. You can also check IPATA.org for guidance if you'd like to handle parts of the move yourself and/or hire local agents on your own.
 
Hopefully this helps to get you started. Please contact us if you have any more questions, and good luck with everything!
 

"We're Moving Soon. Should We Wait to Get a Dog?"

Monday, February 24, 2014 by Pet Travel Center Questions

Name: Nirupa
From: Hong Kong
To: Toronto Ontario
Pet: TBD
 
Dear PetRelocation,
 
I currently reside in Hong Kong. I am considering adopting a puppy around 6 months in age. My husband and I will relocate to Canada next year and I want to know the best way to relocate the dog without causing any trauma.
 
The flight is direct, 16hrs with Air Canada. I know the have a pet policy and most likely the dog will be bigger which will entail going in cargo. How do I prepare, and is the length of trip advisable for relocation? (If you think I should just hold off and wait to adopt until after we've relocated due to length of trip, I will.)

Thanks,
Nirupa
 
 
Hi Nirupa,
 
Great question; it's very smart to think ahead when it comes to being a responsible pet owner. (Also congratulations on your future dog!)
 
When the right choices are made, it's possible to move pets very safely, so this is mostly a matter of how much time and money you're willing to spend on a possible relocation. For your reference, here are a few basic pet travel questions and answers that may help you understand the process a little better.
 
Here are a few more things to know: the pet import requirements for Canada state that you need to secure specific vaccines and paperwork. You also need to buy a crate that is airline approved and the correct size, and you would need to help your dog feel comfortable spending time in the crate (this cuts down on his/her stress level immensely).
 
It's important to choose a pet-friendly airline and, if you're not traveling on the same plane as your dog (which is common when it comes to pet cargo travel), you'll need to arrange transportation to/from the airport and customs clearance assistance.
 
If you're interested in speaking to one of our specialists, please contact us via phone or by filling out our free quote form. The price for us to handle a relocation like this would begin at around $2,500 USD, but we can give you a more accurate quote once we have a few more details. If you're interested in keeping costs lower, we recommend locating local agents through IPATA.org.
 
Hopefully this helps to get you started! As you can see, it would take a considerable amount of time and money to arrange a dog move from Hong Kong to Canada, so it's up to you to decide if you're willing to do that or if you'd rather wait. Again, when handled correctly the move can be very safe, but it's best to enlist the help of experts and/or allow yourself plenty of planning time.
 
Please let us know if you have more questions, and good luck with your decision!

 

Who Would Win The Pet Travel Olympics (If They Existed)?

Thursday, February 20, 2014 by Caitlin Moore

One of the reasons it's fun to watch the Olympics is they allow us the chance to get to know other countries a little better. In Sochi it's been fascinating to see how hockey, curling and skiing (things we don't see much of here in Austin, TX) unite and excite people from around the world, and we couldn't help but apply our own experiences as pet shippers to the idea of international competition.

If there was such a thing as the Pet Travel Olympics, who would the winners be? Based on our observations of pet travel trends -- who goes where and why -- here's what we came up with.

1. Most obscure/challenging country to move a pet: Papua New Guinea (Runners Up: Gambia, Sierra Leone, Angola and Cancun)

2. Cat-friendliest country:  United Arab Emirates

3. Top choice for adventure-seeking pets and owners: New Zealand (Runners up: China and Brazil)

4. Top choice country for retirees: Belize (Runners up: Ecuador, Costa Rica and Hawaii)

5. Most popular winter destination: Thailand (Runner up: Russia)

6. Most popular summer destination: Singapore

7. Most tech-oriented country: Hong Kong and Japan (tie)

8. Country with the highest percentage of sweater-wearing dogs: United Kingdom

9. Country with the most dog-friendly pubs/bars: The Netherlands (Runner up: Hong Kong)

10. Overall easiest/most welcoming to pets: United States

What do you think? Did we overlook any gold medal winners? Let us know!

 

 

Can Bengal Cats Move to Hong Kong?

Thursday, January 9, 2014 by Pet Travel Questions

Name: Neil
Number of Pets: 1
Pet Type: Cat
Pet Breed: Bengal
From: UK
To: Hong Kong

Dear PetRelocation,

What are the costs for moving my cat from the UK to Hong Kong? Is there anything in particular I need, information-wise?

Does the breed affect anything? What is the effect on the pets, travel-wise? Would there be a quarantine process, and if so how long?

Any other information would be greatly appreciated.

Thanks,

Neil

 

Hi Neil,

Thanks, these are great questions. Moving pets to Hong Kong does require careful preparation -- here is an overview of the requirements. Among other things, you'll need to present a vaccination certificate and an animal health certificate.

According to this document, which applies to Group 1 countries like the UK, Bengal cats can only be imported if you have documentation they are fifth generation or later.

There is normally a quarantine for pets entering Hong Kong, but since you're coming from the UK you could be exempted from it if you follow the procedures outlined by the Agriculture, Fisheries and Conservation Department of Hong Kong.

We've helped thousands of pets move safely to destinations all over the world, and in our experience it helps to start planning early, choose a pet friendly airline, and enlist the help of experts when needed. We find that pets -- even cats -- handle the process just fine if the proper effort is made. For more details, here is a list of frequently asked pet travel questions and common misconceptions about pet travel.

If you have any questions about navigating this relocation and think you might like some help, please fill out our free quote form. The costs will depend on a few factors, but international moves usually start at about $2500 USD.

We've helped many pets move to Hong Kong and would be happy to assist you, so just let us know!

 

2014 Update: Pet Travel to Korea

Wednesday, January 8, 2014 by Pet Travel Questions

The Korean government has updated the country's pet import requirements, effectively making it easier to move pets there from several places. In the past many pet travelers were tasked with completing a rabies antibody titer test before being allowed entry, but many nations no longer need to fulfill this requirement.

Find out more about moving pets to Korea, and note that, even if a rabies titer test isn't required, several other details need to be attended to in order to complete a smooth pet move. Please contact us if you have questions about moving pets to Korea (or anywhere else).

Now for your reference, if you're moving a pet to Korea from one of the following places, a rabies titer test is no longer necessary:

 

Korea-Designated Rabies Free Regions
 
Andorra French Polynesia Maldives
Armenia Germany Malta
Aruba Guadeloupe Island New Zealand
Australia Guam Palestine
Austria Hawaii Papua New Guinea
Barbados Hong Kong Portugal
Belgium Iceland Qatar
Brunei Italy Reunion Island
Cape Verde Jamaica Samoa
Cayman Islands Japan San Marino
Comoros Kazakhstan Sao Tome and Principe
Cyprus Kiribati Seychelles
Czech Republic Kuwait Singapore
Denmark Libya St. Vincent Grenadines
Djibouti Liechtenstein Sweden
Egypt Macedonia Switzerland
Estonia Malaysia United Arab Emirates
Fiji Martinique United Kingdom
Finland Mauritius Vanuatu
French Guyana Micronesia Wallis and Futuna

 

Cat Travel from the United States to Hong Kong

Monday, September 30, 2013 by Pet Travel Questions

Name: Peggy
Number of Pets: 2
Pet Type: Cats
Pet Breed: Ragdoll
From: Seattle, WA
To: Hong Kong

I am planning to send my cats from Seattle to Hong Kong in Dec. I am now in Hong Kong, but I can be back in the States in Dec. Some of the airlines (like EVA) do not accept animals. However, I have looked up Delta, which has a "SHIP YOUR PET IN CARGO" service.

Does the owner have to drop the pets off and pick them up or it can be a different person? How much would it be? They both already have their rabies vaccines. What else I should do? Do you cover all those services? If so, how much would you charge for that?

Thanks,

Peggy

 

Hi Peggy,

Thanks for your questions. Traveling with pets internationally is a process with many moving parts, but with a good amount of planning and attention to detail it's possible to arrange all kinds of complicated relocations. Begin by taking a look at the pet import requirements for Hong Kong. You write that your cats have their rabies vaccines, but be aware that there are several steps you need to follow and you must do so in a particular order. "Start early" is the best advice we give to pet travelers!

Most of the pets we move fly in the cargo area of the plane on a separate flight from their owner. You need someone to check the pets in for their flight and then meet them on arrival and take them through customs, but it's not necessary to actually fly with them. If you hire us to assist you, we would have our agents take care of these tasks. We would also work to choose a pet friendly airline (one with established pet policies and a good safety record).

The cost of a pet moves depends on a few factors, but with a few more details we'll be able to give you an estimate. Please fill out our free quote form if you'd like to find out more about our services.

Thanks again for reaching out, and good luck with your upcoming move!



 

"Can I Bring Three Pets to Hong Kong?"

Thursday, August 29, 2013 by Pet Travel Questions

Name: Sarah
Number of Pets: Three
Pet Type: Two cats and a dog
Pet Breed: Tabbies, Beagle terrier mix
From: Cincinnati, OH
To: Hong Kong, China

I have two cats and one dog. Can I take all three to Hong Kong?

Thanks,

Sarah

 

Hi Sarah,

Take a look at the pet import requirements for Hong Kong to get started. The requirements for dogs and cats require some careful preparation on your part, but it is possible to bring pets here. For example, if they are not already microchipped and aren't up to date on rabies vaccines, you'll want to start planning a visit to your vet soon.

If you have questions about this process or feel like you need some help with your move, please contact us for a free quote. We've helped several pets move to Hong Kong and would be happy to assist you further. Pet travel can certainly be stressful, but we're here to help!
 

Pet Travel Question: Getting a Head Start on Pet Travel to the United States

Thursday, August 8, 2013 by Pet Travel Questions

Name: Scarlett
Number of Pets: 1
Pet Type: Dog
Pet Breed: Poodle
From: Hong Kong
To: San Francisco, US

Hi
I have to move myself and my poodle, Teddy, back to San Francisco in six months. What should I do now to prepare?

Regards,
Scarlett
 

Hi Scarlett,

First of all, congrats for being a smart traveler! It's always wise to start planning early for a pet move.

Take a look at the pet import requirements for the United States. They are actually pretty straightforward compared to many other countries, but you'll still need to follow them carefully. Most importantly, your dog will need  a rabies vaccine at least 30 days before departure and an International Health Certificate issued within 10 days of departure.

Other than that, just be sure you have an airline-approved travel crate, and when you look at airline options, choose a pet-friendly carrier with established pet policies (we often use United, KLM and Lufthansa, for example).

Hopefully this helps, Scarlett. Be sure to contact us if you have more questions or if you'd like a free quote for our services, and good luck with everything.

Pet Travel Question: "Can we relocate our dog to Singapore after we move there?"

Monday, March 11, 2013 by Pet Travel Questions

Name: McCarthy
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mixed
From: Hong Kong
To: Singapore

 

Hi There,

We are relocating in May, and for various reasons, we prefer that our dog relocate two to three months after we arrive in Singapore. Is it possible for him to join us later?

Best regards,
McCarthy

 

Greetings,

Yes, this is possible. We often move pets after a family has already moved, and in fact we often recommend it. If your pet can stay with a friend or at a trusted boarding facility for a few days or weeks, you'll have time to deal with your own move and settle in to your new place without worrying about more than you need to. Welcoming your pet into a home that's been unpacked when you're feeling more relaxed will make the move transition much smoother.

Here are the import requirements for Singapore in case you'd like to take a look. We recommend starting the process early, and if you're interested in our door-to-door services, you can fill out our free quote form. Hope this helps! Good luck with everything, and we hope to hear from you soon.

 

Pet Move Customer Story: Patty's Move to Hong Kong

Wednesday, February 6, 2013 by PetRelocation.com Customer

 

Name: Michelle
Pet's Name: Patty
From: Los Angeles
To: Hong Kong
 

We are really pleased with the service from PetRelocation. We were nervous about moving our cat Patty from Los Angeles to Hong Kong, and I had LOTS of questions about the paperwork required and the process. The staff members I worked with were very helpful and patient, and they made sure we had everything we needed.

Their services were very easy to use and definitely pet-friendly. They made sure Patty was cared for, and sent us updates throughout her travel. She's in Hong Kong now, and is enjoying the windows and the great views from our flat!

I really enjoyed working with the staff at PetRelocation, and if we need to move again, I'll definitely use their service. Thank you!


All About China Pet Travel: Our Pet Relocation Specialists Share Their Knowledge

Wednesday, September 12, 2012 by Caitlin Moore

 

Moving pets to China isn't exactly easy, but with the right prep work and background knowledge, the process can be managed pretty smoothly. We've moved many dogs and cats to China over the years we've been in the business of shipping pets, so when it comes to organizing paperwork, choosing the right port of entry, and making sure pets are kept as safe and comfortable as possible throughout the process, our pet relocation specialists have plenty of know-how.

They're so well-versed on the topic, in fact, that two of our specialists will be traveling to the annual meeting of the Charlotte Metro Area Relocation Council tomorrow, Sept. 13, to speak about the basics of moving pets to China. Check out a preview of the event below!

In case you're interested in finding out more, take a look at the links below for a good introduction to moving pets to China. And, always, be sure to contact us if you have any questions.

 

Helpful China Pet Travel Links:

Pet Import Requirements for China

Bringing a Pet from Hong Kong to China: Part I and Part II

Quinn & Shadow's Move to Shanghai

Shimmy & Bella's Move to China

Little's Relocation to Shanghai

 

Pet Move of the Month: Napoe's Relocation to Hong Kong

Thursday, June 7, 2012 by PetRelocation.com Customer

Though every pet move is different, most share a few familiar elements. This month's Pet Move of the Month illustrates a perfect example of what the typical pet owner experiences each step of the way: initial nervousness followed by a growing confidence that everything will be fine, and finally the happiness that comes with seeing your pet delivered safely to you.

Mandy is as dedicated a pet owner as can be, and her dog Napoleon (Napoe) is one lucky pup. Their recent move from the United States to Hong Kong was a smooth adventure, and we congratulate them for being stellar travelers.

Read more about Napoe's experience, including some valuable information about pet life in Hong Kong (people love him there!). Thanks to Mandy and Napoe, and good luck in your new home!

 

Is this the first time you’ve ever moved a pet?

Yes.  This is the first time we've ever moved our little guy. Napoe has lived in Arkansas for all 7 1/2 years of his doggy life. He is like our child.  

We've had never boarded him, never crated him, never left him with anyone other than family and close friends. The thought of him flying alone as cargo was mortifying to me. When I learned that the Hong Kong government wouldn't allow him to fly with us in the cabin, I literally had a panic attack.

A friend who had moved from our area to Hong Kong and used PetRelocation.com to help them move their dog Roger recommended you to us. From the first phone call (and I got through the call ALMOST without crying) I felt very comfortable with the care, knowledge and professionalism that every person I spoke to had. Each person seemed to genuinely want Napoleon to make a safe and successful move to Hong Kong.  
 

What were some of your concerns going into the move?

I wanted to know everything about every leg of Napoe's travel. What would he see, hear, and smell? Would there be any chance that someone might mistreat him? Would he be scared? Would he panic? Should I look into sedating him? What would happen if he needed to go to the bathroom, etc etc. I was also concerned with the fact that he is only 3.5lbs and his bladder is tiny. Could he manage a 16 hour flight without having to potty?

Each of my questions was listened to and addressed with care and compassion. I learned that dogs are den animals, and that while Napoe might initially be nervous, he would likely burrow into a blanket and fall asleep to the hum of the plane motor. I worried that he would be cold, but was assured that the place he would ride was temperature and pressure controlled.  

 

Reading about Hong Kong

 

Did anything surprise you about the international pet moving process?

Yes. The knowledge of the staff, the follow up, and the ease with which we were able to bring him over to Asia. I was thoroughly and completely impressed with how simple things were, for me and for Napoe. After my first call to PetRelocation.com,  things went smooth as silk.  

How is Napoe adjusting to life in Hong Kong?

When Napoe arrived and was let out of his crate, for about 30 seconds his ears were back and he was a little uncertain. Then, after he realized that it was me, his mom, he was so happy!!  He wiggled his tail and he was happy, playful and thrilled to see me. Napoe explored our apartment and went right to his blanket and found his favorite toy. 

He is still getting used to the fact that most of the places where he is allowed to potty are concrete. But., there are also plenty of places where he can explore. Where we are in Stanley, he is welcome at restaurants, shops and he comes with us just about everywhere we go on the South side of the Island.

Because he's out with us SO much, he sleeps almost all night and when he does wake, he goes to the balcony for a quick pee and then hops right back into bed with us. He misses his large yard at home, but he's adjusting very well to life in Hong Kong. Lots of doggy friends for him here.  

Mandy and Napoe. Napoe loves exploring Stanley in his travel bag.

 

What is life like in Hong Kong? Is it a pet-friendly place to be?

In the city, it's much like it would be in New York, London, etc., however we chose to live in Stanley, which is on the Southern peninsula of the Island. Dogaroo in Stanley Plaza is great for "dog products" like leashes and bowls and poop baggies. There's also a shop in Horizon Plaza in Ap Lei Chai which sells all things dog!

There is a vet in Stanley that's next to a groomer shop, and both are very reputable. I don't recall the name of the groomers but I believe the vet is simply Stanley Vet Center.  

I've not found a dog-friendly beach in Stanley, but I'm told that they exist. Napoe is welcome in the Taxis, and legally drivers can charge an additional $5HKD for him (less than .80 cents US). Sometimes they do, but most times they just think he's an adorable passenger and don't charge for him.  

What advice do you have for people who might be planning a move?

Relax. Take things one day at a time. It's very likely that someone else has shared the same experience that you are facing. ASK QUESTIONS. Being independent and attempting to figure it all out might be "your style," but allow people to help you. Research and verify what you're told, but learn from the experiences that others have already had. Patience and a sense of humor are two key items!

 

Adventure time

 

Find out more about moving pets around the world by contacting PetRelocation.com.

Pet Travel Question: Shipping Pets to Thailand

Thursday, April 19, 2012 by Pet Travel Questions

Name: Cecilia
Number of Pets: 5
Pet Type: Cats
Pet Breed: One British Short Hair, One Persian, Three Domestic Short Hair
From: Hong Kong
To: Bangkok, Thailand

 

Is there a quarantine for Thailand? Can my pets travel on the same aircraft as me?

Thanks,

Cecelia

 

Hello Cecelia,

 

Here are the pet import requirements for Thailand (and you can also find more info here). If all requirements are met there shouldn't be a quarantine.

As far as air travel, we recommend choosing a pet-friendly airline and in that case it's not necessary to travel on the same flight. You may end up hiring someone to help with your cats' passage, but just know that it's typical for pet owners to take separate flights.

Please contact us if you'd like a free quote or if you have any more questions. We'd be happy to assist you with your upcoming pet move!

 

Pet Move Customer Testimonial: Buddy's Move to Hong Kong

Friday, March 30, 2012 by PetRelocation.com Customer

Name: Katie
Company: Mars / Wrigley
Pet's Name: Buddy
From: Houston
To: Hong Kong
 

We were already in Hong Kong, so my mother and PetRelocation.com had to handle all the logistics of Buddy's move. We hit some bumps in the road (with a not-so-great vet), but Rebecca at PetRelocation.com was amazing and handled it all with positivity and a smile.

By the time Buddy arrived at our apartment in Hong Kong, he was over his travel jitters, tail wagging and happy to see me. The people who dropped him off were so nice, and Buddy seemed very comfortable with them.

All in all this was a very good experience. It was SO nice to not have to do this ourselves (the paperwork alone is daunting!) and Buddy is safe and sound in his new home. (The photo below is from the moment he arrived :)



Pet Travel Question: IPATA Members?

Tuesday, March 6, 2012 by Pet Travel Questions

Name: Emily
Number of Pets: 1
Pet Type: Dog
Pet Breed: Yorkie
From: Orlando, FL
To: Jeddah, Saudi Arabia

 

Are you a member of IPATA?

 

Hi Emily,

Yes, we are members of IPATA! We are active in the organization and every year attend the IPATA conference, wherever it may be (this year it was in Hong Kong). Check out some of the adventures two of our specialists had at the 2011 IPATA Conference, and please let us know if you have any more questions.



 

Pet Move Customer Testimonial: Jaja and Leia's Move to the UK

Monday, February 13, 2012 by PetRelocation.com Customer

Name: PC
Pets' Names: Jaja and Leia
From: San Jose, Costa Rica
To: London, UK


Jaja and Leia are sisters, both 10 years old, and of mixed shepherd dog breed originally from Turkey, the first country I lived in overseas with my husband. My husband brought them home when they were pups on the day they were about to be taken away from his factory grounds by the local municipal who were rounding up strays.

Since then, they've moved with us to Honduras, Hong Kong, Bangladesh, Costa Rica and now UK! Though they're seasoned travelers, we still dread the day when we have to pull out the carton boxes for packing.....the reckoning of what's coming and the resigned look in their eyes says it all.

The difference with this move is for the very first time, we're using the service of a door-to-door pet agent. For every single relocation in the past, I've personally handled all related paperwork, from the vaccinations to the relevant country's import and export documents, using agents only for certain route of the journey. The reason why we used PetRelocation.com this time was due to the trauma my husband and I experienced at Los Angeles airport when we had to fly with the doggies from Bangladesh to Costa Rica.

We were patting each other on the back after our first two flights went without a hitch, from Bangladesh to Hong Kong (overnight to rest the doggies), and then from Hong Kong to Los Angeles. During our last leg from Los Angeles to Costa Rica whilst we were on board, no one would tell us if our doggies were in the hold! After threatening to walk out of the plane, they finally told us that the doggies are still on the ground and have not been loaded due to missing paperwork! The airline then had to reopen the cabin door, remove our luggage and we then made a few frantic calls to try and retrieve our doggies from the cargo building. This all happened at 2 a.m. at the Los Angeles airport, us standing at the airport with two large dogs and crates, four suitcases, no taxis and no one in sight! To cut the long story short, after finding a taxi kind enough to accept the doggies we then hopped from hotel to hotel to search for a pet-friendly hotel. The following day was equally stressful because then we had to rebook all our flights and cargo space for the girls!

When we heard we were relocating to UK and knowing the quarantine laws have changed effective Jan 1, 2012, we both decided that we definitely cannot afford to have a repeat of our last experience and we wanted to make sure that everything goes smoothly this time. Not even the snow at Heathrow airport posed a problem....just unbelievable!

The girls went on their first walk in the woods today. We're introducing them to their walks slowly to acclimate them to the freezing weather in UK now. How I wished I could've read their mind when they saw snow since the last time they saw snow was almost 10 years ago in Turkey.

Everyone involved from Costa Rica to Houston to London were wonderfully attentive and professional. It makes such a huge difference not to worry about the "what ifs"! We'd like to thank Andreas and Dr Jose in Costa Rica and Jayne in London, and last but not least dear Ashley and Sarah. Your prompt replies by email and more importantly how you never hesitated to pick up the phone to call really makes all the difference. Thank you for bringing our girls home safe and sound.




Pet Move Customer Testimonial: Snowy & Sheila's Dog Move to Hong Kong

Tuesday, February 7, 2012 by PetRelocation.com Customer

Name: Linda
Company: US Department of State
Pets' Names: Snowy and Sheila
From: Arlington, Virginia
To: Hong Kong



My name is Linda and I am a traveling spouse with the US State Department. We are a traveling family and we take our senior dogs, Snowy (13) and Sheila (14), everywhere we go - no matter the country. I am fully aware of the details of shipping our pets, as I had prepared all the paperwork, vaccinations, etc. for shipping, as excess baggage, our two large dogs to Chennai, India and back.

However our next post, Hong Kong, proved to be more than I could handle alone. The regulations are much stricter and our dogs would have to be cargo shipped -- something I was not prepared to handle by myself. I had read information from other people, blogs and ex-pat communities and all of them advised using a pet shipping company.

I chose PetRelocation.com and I must say it was a great choice! I worked with Jon, who informed me every step of the way of all the details, vaccinations, paperwork and items I had to prepare. He calmed my nerves when at the last moment our chosen airline decided to cease processing pets on the weekends. He rejoiced with me when the airlines said yes to arranging a shot of insulin for my diabetic dog, Snowy, on the Frankfurt stopover. He was thorough and informative and did not seem to mind my long emails and phone calls with many many questions.

Yes, pet shipping can be expensive, but just look at all the information that must be acquired, the phone calls, agents to arrange, pet pick up, pet drop off, USDA certifications, etc... PetRelocation.com agents are pros at all of this, and it was wonderful! I highly recommend them!

We are now in Hong Kong (see picture) and Sheila loves looking out at the city, while Snowy just sleeps the day away. Thanks again, PetRelocation.com, for all your help. You made a difficult task easy!!!




Pet Travel Question: Moving to New Zealand

Thursday, January 5, 2012 by Pet Travel Questions

Name: Jason
Pet Type: Dog
Pet Breed: Schnauzer
From: Shanghai, China
To: Auckland, New Zealand


Hi,

I am hoping to move to New Zealand later this year, but I understand that New Zealand does not allow direct import of dogs from China at all, and that my dog would have to go to an approved country, like Hong Kong, for six months beforehand. Our dog has rabies jabs.

Can you confirm the situation with exporting a dog from China to NZ?

Regards,
Jason



Hi Jason,

Thanks for contacting you with your question! According to the official New Zealand Pet Import Requirements, you cannot bring your dog directly from China. Take a look at the full list of rules and requirements on their official site, and then please don't hesitate to contact us if you have any questions (we also outlined a few New Zealand import changes on our blog yesterday).

PetRelocation.com has helped to arrange many moves similar to this one, and we'd be happy to advise you. Good luck, and hope to hear from you soon!

Pet Travel Question: Moving a Puppy to Hong Kong

Wednesday, January 4, 2012 by Pet Travel Center Questions

Name: April
From: Calgary, Alberta, Canada
To: Hong Kong, Hong Kong
Pet: Golden Retriever Puppy (will be approximately 8 weeks old)

Hello There,

My husband and I are both from Calgary, Alberta but are living in Hong Kong for my husband's work. We have wanted a dog (golden specifically) for years but have not lived in pet friendly accommodations. We now are! We know a renowned breeder in Calgary so this is where we will be purchasing our puppy. I am looking for the requirements for moving a puppy from Calgary to Hong Kong. We also plan to return to Canada one day - so we want to be sure our puppy can return with us. Any advice would be greatly appreciated! Will already be in Hong Kong, but tons of family in Calgary to help with the move of our puppy.

Regards,
April


Hi April,

First of all, congrats on the new (future) puppy! It's definitely a smart idea to start planning your travels well in advance, and we're happy to help. These are the pet import requirements for Hong Kong, and for your return trip, the pet import requirements for Canada. As you can see there are a few documents, vaccines, etc. to take care of.

It's important to talk to your vet about flying your puppy, as well, but generally we recommend that you wait until dogs are at least four months old. At this point they can be vaccinated against rabies and are also physically better equipped to withstand the rigors of travel.

Please contact us if you have any questions, read more about Hong Kong pet travel on our blog, and fill out our free quote form if you're interested in hiring us to help with your move.

Good luck, and we hope to hear from you soon!