Help Me Move My Pet

Pet Move Customer Testimonial: Jaja and Leia's Move to the UK

Monday, February 13, 2012 by PetRelocation.com Customer

Name: PC
Pets' Names: Jaja and Leia
From: San Jose, Costa Rica
To: London, UK

Jaja and Leia are sisters, both 10 years old, and of mixed shepherd dog breed originally from Turkey, the first country I lived in overseas with my husband. My husband brought them home when they were pups on the day they were about to be taken away from his factory grounds by the local municipal who were rounding up strays.

Since then, they've moved with us to Honduras, Hong Kong, Bangladesh, Costa Rica and now UK! Though they're seasoned travelers, we still dread the day when we have to pull out the carton boxes for packing.....the reckoning of what's coming and the resigned look in their eyes says it all.

The difference with this move is for the very first time, we're using the service of a door-to-door pet agent. For every single relocation in the past, I've personally handled all related paperwork, from the vaccinations to the relevant country's import and export documents, using agents only for certain route of the journey. The reason why we used PetRelocation.com this time was due to the trauma my husband and I experienced at Los Angeles airport when we had to fly with the doggies from Bangladesh to Costa Rica.

We were patting each other on the back after our first two flights went without a hitch, from Bangladesh to Hong Kong (overnight to rest the doggies), and then from Hong Kong to Los Angeles. During our last leg from Los Angeles to Costa Rica whilst we were on board, no one would tell us if our doggies were in the hold! After threatening to walk out of the plane, they finally told us that the doggies are still on the ground and have not been loaded due to missing paperwork! The airline then had to reopen the cabin door, remove our luggage and we then made a few frantic calls to try and retrieve our doggies from the cargo building. This all happened at 2 a.m. at the Los Angeles airport, us standing at the airport with two large dogs and crates, four suitcases, no taxis and no one in sight! To cut the long story short, after finding a taxi kind enough to accept the doggies we then hopped from hotel to hotel to search for a pet-friendly hotel. The following day was equally stressful because then we had to rebook all our flights and cargo space for the girls!

When we heard we were relocating to UK and knowing the quarantine laws have changed effective Jan 1, 2012, we both decided that we definitely cannot afford to have a repeat of our last experience and we wanted to make sure that everything goes smoothly this time. Not even the snow at Heathrow airport posed a problem....just unbelievable!

The girls went on their first walk in the woods today. We're introducing them to their walks slowly to acclimate them to the freezing weather in UK now. How I wished I could've read their mind when they saw snow since the last time they saw snow was almost 10 years ago in Turkey.

Everyone involved from Costa Rica to Houston to London were wonderfully attentive and professional. It makes such a huge difference not to worry about the "what ifs"! We'd like to thank Andreas and Dr Jose in Costa Rica and Jayne in London, and last but not least dear Ashley and Sarah. Your prompt replies by email and more importantly how you never hesitated to pick up the phone to call really makes all the difference. Thank you for bringing our girls home safe and sound.

Pet Travel News Links: Wonder Dogs, Smart Dogs, and Super (Bowl) Dogs

Friday, February 10, 2012 by Caitlin Moore

TGIF, right? Enjoy this news link rundown before your weekend officially begins, and have a good one, everyone!

If you ask us, pets ruled the game. Here are a few of last Sunday's Super Bowl Dog ads.

Take a moment to get better acquainted with someone who transports pets for a living. Driver Spotlight: John Kernan from Pawsitively Dogs (Guess what? He's an animal lover).

This is truly an incredible story about how dogs are capable of helping the disabled. "Wonder Dog" from The New York Times Magazine

And this is our not-surprised face: pet business are booming, as Americans spent billions of dollars on their furry friends last year.

How smart is your dog? Find out by performing these dog intelligence tests.

The Mutt Marathon combines two great things: running and caring for shelter dogs.

Friday fun -- 25 animals who think they're people via @BuzzFeed.

Finally, we named our Pet Move of the Month this week. Find out about this five-pet relocation to Sri Lanka!

Baylor will be enjoying his weekend in Brazil, where he just moved. Where will you be?

Pet Travel Question: Choosing Pet-Friendly Airlines

Friday, February 10, 2012 by Pet Travel Questions

Name: Stephanie
Number of Pets: 1
Pet Type: Dog
Pet Breed: Lab
From: Florida
To: Australia

Is there a good website that reviews/ranks specific airlines for history in moving pets as cargo? Just when I think I have figured out our dogs travel I Google and end up getting horror stories!

Are there any airlines that PetRelocation.com suggest to use/not use?


Hello Stephanie,

You're right to place a lot of importance on this decision. Choosing a pet-friendly airline is one of the key parts of planning a successful pet move. We definitely prefer some airlines over others, as some have made an effort to follow pet-safe programs and made pet safety a priority.

We actually wrote a whole series of on our blog about pet-friendly airlines (hopefully you'll take a look!), and for Australia we generally choose Qantas and Air New Zealand.

We'd be happy to offer more specialized advice to you if you need it -- you can fill out our free quote form or give our office a call at your convenience. Good luck!

Tour de Woof: Raising Awareness for Animal Rescue Shelters

Tuesday, February 7, 2012 by Caitlin Moore

Need a pick-me-up this afternoon? Check out this fun and uplifting tale of an Australian pup named Sahara who recently traveled around her country raising awareness -- and about $5,000 -- for the cause of animal rescue shelters.

A rescue dog herself, Sahara does a great job of highlighting the benefits and rewards of fostering and adopting rescue pets, and the money she raised will go to the shelters she visits in the video.

Take a look, and perhaps take a moment to think about what you can do to help rescue shelters and pets. Enjoy!

Pet Move Customer Testimonial: Snowy & Sheila's Dog Move to Hong Kong

Tuesday, February 7, 2012 by PetRelocation.com Customer

Name: Linda
Company: US Department of State
Pets' Names: Snowy and Sheila
From: Arlington, Virginia
To: Hong Kong

My name is Linda and I am a traveling spouse with the US State Department. We are a traveling family and we take our senior dogs, Snowy (13) and Sheila (14), everywhere we go - no matter the country. I am fully aware of the details of shipping our pets, as I had prepared all the paperwork, vaccinations, etc. for shipping, as excess baggage, our two large dogs to Chennai, India and back.

However our next post, Hong Kong, proved to be more than I could handle alone. The regulations are much stricter and our dogs would have to be cargo shipped -- something I was not prepared to handle by myself. I had read information from other people, blogs and ex-pat communities and all of them advised using a pet shipping company.

I chose PetRelocation.com and I must say it was a great choice! I worked with Jon, who informed me every step of the way of all the details, vaccinations, paperwork and items I had to prepare. He calmed my nerves when at the last moment our chosen airline decided to cease processing pets on the weekends. He rejoiced with me when the airlines said yes to arranging a shot of insulin for my diabetic dog, Snowy, on the Frankfurt stopover. He was thorough and informative and did not seem to mind my long emails and phone calls with many many questions.

Yes, pet shipping can be expensive, but just look at all the information that must be acquired, the phone calls, agents to arrange, pet pick up, pet drop off, USDA certifications, etc... PetRelocation.com agents are pros at all of this, and it was wonderful! I highly recommend them!

We are now in Hong Kong (see picture) and Sheila loves looking out at the city, while Snowy just sleeps the day away. Thanks again, PetRelocation.com, for all your help. You made a difficult task easy!!!

Super Bowl 2012 Commercials: Pets in Advertising

Monday, February 6, 2012 by Caitlin Moore

Did you watch the Superbowl yesterday, or are you more of a Puppy Bowl kind of football (non) fan? Either way, you probably saw at least a few pets trotting across the television screen this weekend, as the entertainment value of cute dogs and cats certainly isn't lost on the advertising teams tasked with the job of stirring up interest in their brands.

From a pet travel industry perspective we couldn't help but notice all the dogs in cars that were featured, but there were several companies that put our furry friends to work. Volkswagen followed up last year's popular Vader Kid ad with barking Star Wars dogs and a spot featuring an overweight pup working to get into car-chasing shape, and Chevy also featured man's best friend in it's apocalypse-themed commercial. A French Bulldog named Mr. Quiggly reportedly replaced Kim Kardashian in its Skechers commercial, Doritos presented a non-cat-friendly vignette, and Subaru showed off a "Dog Friendly, Dog Approved" line of vehicles in its fun contribution to the lineup (check it out below, along with a few others).

How many pet-themed Super Bowl ads did you catch? Which ones were your favorites? Feel free to chime in, and in case you missed the other show, here are a few highlights from this year's Puppy Bowl, too.

Pet Travel Question: Importing a Dog to the United States

Monday, February 6, 2012 by Pet Travel Questions

Name: Alexis
Number of Pets: 1
Pet Type: Dog
Pet Breed: Poodle/Cocker Spaniel
From: Norway
To: California

I moved my dog from California last April and I am currently moving back to California from Norway. I wanted to know what does my dog need? She was originally from California, does that change any of the paperwork needs?


Hello Alexis,

Thank you for reaching out to us with your questions. Since you've moved before (and since the pet import requirements for the United States are less strict than those for Norway), this should be a simpler move to handle for you. Check out those requirements, be sure that all paperwork and vaccines are up-to-date, and take care to book a flight with a pet-friendly airline.

Let us know if you have any more questions or if you'd like to find out more about our door-to-door pet relocation services. Good luck with everything!

Pet Travel Question: Importing a Dog to Canada and Transiting through Europe

Wednesday, February 8, 2012 by Pet Travel Questions

Name: Wendy
Number of Pets: 1
Pet Type: Dog (puppy)
Pet Breed: Westie
From: London
To: Vancouver

I am trying to bring a three to four month old pup from London to Vancouver, Canada in the cabin with me. If I fly from London via Frankfurt or Paris, do I have to comply with their Pet Passport regulation? We would not be stopping, but as Air Canada will not fly London/Vancouver with a pet in the cabin we are having to take an alternate route so that we can do that. The other alternative is to come through the US. Any advice?

Hi Wendy,

Thanks for contacting us! In this situation you'll want to check out the pet import requirements for Canada and abide by those. In general it's not necessary to meet the import requirements for a country that you're just transiting through, but it's a good idea to consult the airline you end up choosing to find out about their specific policies. We also invite you to search our blog for any other topics you may be wondering about.

Good luck with your trip, and please contact us if you have any more questions!

Pet Travel Question: Returning Pets to the United States

Monday, February 6, 2012 by Pet Travel Questions

Name: Kevin
Number of Pets: 2
Pet Type: Cat & Dog
From: UK

My pets were originally born in the USA and moved to the UK two years ago. We are planning on moving back to the USA. Do the requirements change at all in this situation?


Hi Kevin,

Thank you for contacting us with your pet travel question! Basically you need to review the pet import requirements for the United States (which are not as complex as the rules you previously faced moving to the UK); also it's important to secure airline-approved travel crates and be sure to select a pet-friendly airline.

Please contact PetRelocation.com for a free quote or if you have any more questions about your upcoming move, and good luck!

Pet Move of the Month: Relocating Five Pets to Sri Lanka

Wednesday, February 8, 2012 by PetRelocation.com Customer

Owning multiple pets already means living a life filled with a little more adventure than the average person, so imagine if, on top of that, you were traveling the world with a menagerie in tow.

That's the story behind February's Pet Move of the Month -- with three cats (Tom, Pom and Mobster) and two dogs (Felice and Worsie), Cindy and her husband Luigi have relocated more than once and haven't yet settled anywhere for good. Read more about their recent move to Sri Lanka, and join us in wishing them all the best as they continue their world travels!

Pet Move of the MonthIs this the first time you’ve ever moved your pets?
No, we’ve relocated quite a bit actually. The first time was from the Netherlands to Italy and the last time (before moving to Sri Lanka) was from Scotland to Namibia.

What were some of your concerns going into the move?
Our relocation from Scotland to Namibia did not go well at all, so we were actually concerned about everything! In particular about Felice, as the blood tests in Scotland went wrong as a result of which he could not travel with the rest and even had to make an additional stopover in Zimbabwe, as the results were not available on time.

So, all in all we were very, very concerned. But this gradually all disappeared as Christina really knew what she was doing and really seemed to have it all under control. I must admit that we were worried about the time frame -- in particular the blood samples that had to be shipped to South Africa, as the testing could not be done in Namibia. We had just seven days from drawing the blood to receiving the test results, but it all went very well and everybody involved was really great!

Did anything surprise you about the international pet moving process?
Well, not particularly about the international pet moving process itself, as we’ve become quite familiar with it, but the approach of PetRelocation.com was definitely refreshing!

How are your pets adjusting to the new location?

Very well!! The temperatures are somewhat lower than in Namibia and the humidity is many times higher, but they don’t seem to be bothered by it. The dogs love the garden and the cats love running around the house.

At night (we live “on top of a hill” as the last house of this “street”), thousands of bats fly past our house, and this is something our cats love! They have actually already become accustomed to this and they wait for it to happen (and then Pom starts climbing the window bars hoping to catch one)!

pom and tom
Pom and Tom

What is life like in Sri Lanka? Is it a pet-friendly place to be?
I would not describe it as pet-friendly actually. There are so many dogs living on the street, which is something I find hard to accept. It’s difficult to take the dogs for a walk, as street dogs might attack them. Fortunately we have lots of land around the house where they can run about.

We do live close to the Veterinary Medicine Faculty of the University of Peradeniya, and vet services are said to be good around here. So far I haven’t seen any pet stores yet. I do know of a specialized K-9 store in Colombo (the capital of Sri Lanka), but here in the Kandy region there's nothing so far!

Supermarkets generally sell cat and dog food (Whiskas, Pedigree, etc.), but nothing really fancy. Litter boxes and litter box sand is nowhere to be found, so we had to improvise. We now use large plastic washing bowls with wood fluff in it as litter boxes, and the cats don’t really seem to mind.

Mobster the Cat

Luigi created a scratch pole from pieces of wood and coconut rope, which they appreciate very much. We normally cook for all the guys twice a day, and they do appreciate the fresh fish that is abundantly available over here.

What advice do you have for people who might be planning a move?
Start early if you know you’re about to relocate! We contacted PetRelocation.com about 10 months in advance, and this might seem ridiculous, but in the end it really worked in our favor as we were able to think of a Plan B or even a Plan C if Plan A would not appear to be feasible. And it also gave Christina lots of time to organize all the people involved and find the best agents throughout the route.


Please contact PetRelocation.com if you have any questions about moving pets to Sri Lanka (or anywhere else). Who knows, maybe you'll be our next Pet Move of the Month!

Pet Travel News Links: Japan Pet Rescues, Adopting Pets & Funny Pet Behavior

Friday, February 3, 2012 by Caitlin Moore

Another week, another batch of pet news headlines to entertain and inform us. Enjoy these, and have a great weekend, everyone!

Many of us choose to adopt and rescue pets instead of buying them from a breeder, but the process of being approved can be surprisingly difficult.

Almost a year after the earthquake and tsunami in Japan, these pet rescuers are working to help the animals left behind. (Don't miss the last few interactive slides - via The Atlantic).

If you care about THIS sort of thing: William and Kate have adopted a new dog.

Ummm, yeah. This bunny thinks it's a sheepdog.

Also: a surfing goat.

Have a political pal? Check out Pet Lovers for Obama.

Are you on Pinterest? Join us!

cat in a box
Wishing you a Happy Friday. From this box.

Pet Travel Question: Moving a Dog to Sarawak

Tuesday, January 31, 2012 by Pet Travel Questions

Name: Yin
Number of Pets: One
Pet Type: Dog
Pet Breed: GSD
From: Peninsular Malaysia
To: Sarawak

What is the quarantine period in Kuching, if required?


Hi Yin,

Thanks for contacting us with your question. Malaysia can be a confusing place to move pets in and out of, and we recently discussed how to move a pet to Sarawak on our blog. It looks like, since you are coming from Malaysia, a "category 2" country, you will face a minimum 30-day quarantine.

Please take a look at this information and contact us if you have any more questions. Good luck!

Pet Travel Question: Moving a Dog to Norway

Thursday, February 2, 2012 by Pet Travel Center Questions

Name: Taylor
From: Kansas City, Kansas
To: Oslo, Norway
Pet: Maverick, Dog, American Eskimo, Male, 5 years old

I was wondering what your advice is for traveling with a larger dog. Maverick weighs around 40 lbs, so he cannot be in the cabin. What is the best airline to take? My sister recently moved to Norway to be with her fiance, and me and my mother are going to visit her, and she asked us to bring her dog. We cannot seem to find any information on any airline websites regarding pet travel. Can you give me a general idea of the cost?

Thanks so much,

Hi Taylor,

Thanks for submitting a question to us. First of all, here are the pet import requirements for Norway. We definitely recommend starting the process well in advance of your date of departure, and it's very important to choose a pet-friendly airline. We often use KLM and Lufthansa for international pet travel.

Take a look at our blog for more information about cabin vs. cargo travel and common pet travel misconceptions (most people assume that cabin travel is better, but when orchestrated correctly cargo travel is actually safe and even preferable). Hopefully you find this information helpful!

Please contact us if you have any more questions, Taylor, and good luck with your trip!

Pet Travel Question: A Pet Vacation to the United States?

Monday, January 30, 2012 by Pet Travel Questions

Name: Doreen
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Shih Tzu
From: Germany

We recently moved to Germany from the US. We would like to travel back with our two dogs to the US for vacation. What do I require to bring my dogs back to Germany? We will only be gone for 10 days.


Hi Doreen,

Thanks for contacting us with your question. These are the pet import requirements for the United States and the pet import requirements for Germany. Make sure your vaccinations are up-to-date, and you'll need to once again have the correct health documents signed and verified within 10 days of departure.

While it sounds like you're experienced travelers, we normally suggest that pet owners avoid booking long flights for their dogs if possible (it may not be worth the time, effort and stress to go through the experience of flying if it's for a quick vacation rather than a permanent relocation).

Please contact us if you have any more questions, Doreen, and good luck with whatever you decide!

Pet Travel News Links: Puppy Bowl Players, Traveling Pets and More

Friday, January 27, 2012 by Caitlin Moore

Happy Friday, pet lovers! Enjoy a safe and fun weekend!

It turns out the Lunar New Year is a busy time for pet travel -- owners must be sure to make reservations nice and early.

When carrying cats in the airline cabin, be sure to make sure those latches are properly secured to avoid a cat escape like Ripples'.

Let's all take a moment to be jealous of Raja, the world-traveling Shih Tzu who visited Machu Picchu.

How pets are affected by domestic violence and its aftermath.

Remember those new year's resolutions? Oh yeah... well here are some ideas for winter dog workouts in case you need some motivation.

Stay on top of the latest travel rules: Bulldog restrictions on Continental.

The Super Bowl is coming up... and so is the Puppy Bowl! Check out the lineup of this year's all-stars.

Leo Sleeping
Leo knows how to spend a Friday

Pet Travel Question: Exporting Cats from Tanzania

Friday, January 27, 2012 by Pet Travel Center Questions

Name: Marie
From: Dar Es Sallam, Tanzania
To: Birmingham, England
Pet: Sululu, Cat, 3 months old

I would like to bring my kitten to the UK from Tanzania this year. Is this feasible, and how and what do I need to do? I heard I can take him as hand luggage... is this true?


Hi Marie,

Thanks for your question. These are the pet import requirements for the UK, which were actually recently relaxed to reflect standard EU requirements. It's a good idea to start doing some research now to find out about specific airline requirements, so check with the airlines you're considering and ask about pet policies (in our experience there can be vast differences in how pet-friendly various airlines are).

Good luck with everything, and please contact us if you have more questions or if you'd like some help handling your move.

Pet Move Customer Testimonial: A Careful Dog Move to Shanghai

Thursday, January 26, 2012 by PetRelocation.com Customer

Name: George
Pets Names: Quinn & Shadow
From: Atlanta, Georgia
To: Shanghai, China

About a year ago we found out we would be moving to China. During a discussion with some people that had gone before us, PetRelocation.com was mentioned. We needed to move with two dogs, one of which was a rescue with severe epilepsy. His condition requires medication every 12 hours to prevent cluster seizures, which would kill him. Ashley worked with us to research what would be the best way to get there. We settled on flying from Atlanta to Detroit, stay overnight there, and start fresh the next day on a direct flight to Shanghai. As it turns out, this was a very good choice. Detroit had a snowstorm that day and our connection would most likely have been missed. When traveling in the winter, it is always a good idea to choose a direct flight or leave enough time between connections.

During our house hunting trip to Shanghai, James, with Pet Relocation in China, came over to our hotel to go over our special needs for Shadow. This was apparently about a two hour drive each way from the kennel. Having the chance to meet who would be responsible for our dogs in quarantine and go over the requirements really gave us peace of mind and allowed both of us to better prepare for the upcoming trip.

Our pets traveled on Delta as accompanied luggage. Delta went out of their way to allow us to stay with Shadow and give him his medicine at the last minute. Thankfully the first officer of the 747 let us know that our pets were on board. Had they not we would have disembarked prior to closing the boarding door.

Upon arrival in Shanghai, by the time we had gotten through immigration there was James with our two pets in customs. Once reunited we were able to feed, water, and medicate our pets, however I am not sure which they were more interested in, the food or us.

It wasn't long after quarantine that James was able to deliver our dogs to their new home in Shanghai! Overall we would highly recommend PetRelocation.com. Without their support and advice, this move would have been nearly impossible.

Pet Travel Question: Moving a Puppy to the UK

Thursday, January 26, 2012 by Pet Travel Questions

Name: Beth
Pet Type: Dog
Pet Breed: German Shepherd
From: United States
To: United Kingdom

Hi, I'm thinking about purchasing a 10-12 week old puppy from the US and I need to know what I need to do to bring the puppy into the UK without quarantine.


Hi Beth,

The pet import requirements for the UK have recently changed (it's easier to move there now), so if you meet the basic conditions you will not face a quarantine. Note that we here at PetRelocation.com do not recommend moving dogs before they've reached the age of four months old so that they can get all their vaccines and will be strong enough to handle the stresses of travel.

Please contact us if you'd like a free quote for our services or if you have any more questions. Good luck!

Pet Travel Question: Relocating a Cat to Turkey

Friday, January 27, 2012 by Pet Travel Questions

Name: Charlotte
Number of Pets: 1
Pet Type: Cat
Pet Breed: Domestic Short Hair
From: Norfolk VA, USA
To: Turkey

What do I have to do to take my cat to Turkey in terms of shots, etc.? Can she travel with me in the plane as a carry on?


Hi Charlotte,

These are the pet import requirements for Turkey. It's a good idea to allow yourself plenty of time to complete these, and in terms of flying you'll want to contact the airline to find out about their pet-policies and most up-to-date rules regarding cabin travel. Remember that, with a pet-safe airline, flying your pet in the cargo area is a safe choice.

Check out these links to find out more, and please contact us if you have any further questions. Good luck!

Pet Move Customer Testimonial: Bandit's Move!

Wednesday, January 25, 2012 by PetRelocation.com Customer

Name: Kara
Pet's Name: Bandit
From: San Diego, California
To: Newtown, Pennsylvania

My family and I just relocated from San Diego, CA to Newtown, PA. As anyone reading this knows, relocation can be somewhat chaotic! Add to that the fact that your pet (who is most likely your best friend) can often not travel closely with you, and this can add a great deal of stress to the relocation. Two weeks prior to our move, however, I contacted PetRelocation.com after receiving a recommendation from our relocation company. My husband and I were concerned about putting the welfare of our dog in someone else's hands - but after my first conversation with Amber of PetRelocation.com, I knew that Bandit was in the best of hands!

For the two weeks before Bandit's move, my husband and I had what seemed like a million questions a day. Amber was always available to answer our questions quickly and completely and she NEVER made us feel like we had too many questions! She was a delight - Amber took care of all of the tiny details that we just would not have had time to complete. Everything from tips for crate training to getting Bandit's health certificate in order! By the time my husband and I were to drop Bandit at my in-law's house and fly out of San Diego, we knew the PetRelocation.com staff would take care of everything and make sure Bandit made it to us safely.

On Bandit's big travel day we were already in PA but we received CONSTANT contact letting us know that Bandit was safe, healthy, and well on his way to his destination. There was not a moment that we were worried about him! Considering some stories we have heard about pet travel, having this level of comfort was huge. When Bandit was dropped off at our new front door he was happy, healthy, well rested and ready to play :)

I'd say that, for us, the best part of Bandit's move was when he was dropped off and he and Mike (the PetRelocation staff member that dropped him off) looked like they had been friends forever. Bandit is settling in nicely in PA, he spent the whole day exploring!!

Thanks so much PetRelocation.com! We don't plan on relocating again, but if we do you will be sure to hear from us! For now - we look forward to sending Bandit's friends your way if they are going to be taking a trip :)