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Help Me Move My Pet

Pet Travel Question: Australia Quarantine For Pets

Wednesday, September 19, 2012 by Pet Travel Questions

Name: Kelly
Number of Pets: 2
Pet Type: cats
Pet Breed: Domestic short hair, Turkish van
From: USA
To: Australia

So we are thinking about moving to Australia and I saw that there is a 180 day quarantine period and 150 of them can be completed in the US. Where would my cats be quarantined in the US and where would they be quarantined in Australia? Is it a vet that does this or do they stay in like a customs holding bay?

Thanks,

Kelly

 

Hi Kelly,

Thanks for your question! Australia does present a few hoops to jump through, but we've helped many pets move there safely. For your information, here are the pet import requirements for Australia as well as a link to the official Australia quarantine website. The first part of the quarantine can be fulfilled at home, while the last 30 days must be done at an approved quarantine facility in Australia. Here's some information from our blog about what the Australia quarantine facilities are like.

Hopefully this is helpful. Please let us know if you have more questions or if you'd like some help arranging your move!

 

Pet Travel Question: Can You Bring A Bird To Australia?

Tuesday, September 18, 2012 by Pet Travel Questions

Name: Joana
Number of Pets: 1
Pet Type: Bird
Pet Breed: Forpus Coelestis
From: Portugal
To: Australia

I am considering moving to Australia. I have a Forpus bird. What kind of papers do I have to have to bring the bird with me? There are rules for rabbits, dogs and cats, but I can´t find rules when it comes to birds. Does Australia accepts birds form other countries?

Thanks,
Joana
 

Hi Joana,

Thanks for the question -- moving pets to rabies-free Australia is a little trickier than going elsewhere, and hopefully we can help you with some information. Unfortunately it looks like only some birds can be imported to Australia, and those must come from New Zealand.

Sorry this is the case, Joana. Please let us know if you have any more questions and good luck with everything.

Planning International Pet Travel: Tips for Traveling With Pets Over The Holidays

Tuesday, September 18, 2012 by Caitlin Moore

At first it sounds like a great idea: take advantage of a long holiday weekend and get your relocation out of the way. Christmas and New Year's Day each fall on a Tuesday this year, so many people will be enjoying two four-day weekends and possibly a nice long break from work and school. Families often choose times like this to schedule a long-distance relocation, but unfortunately travelers doing so with pets in tow may encounter unexpected delays.

Hoping to move your pet internationally during the holidays? Here are some ways to ensure that your move goes smoothly:

 

1. Be aware of the tight pre-export timeline. Many international pet moves require that you go to the vet within ten days of departure (or sometimes sooner), secure health documents, and have those documents endorsed by the USDA. Usually the USDA needs about 48 hours to return the pet paperwork, and considering that the offices will be closed on Dec. 25 and Jan. 1, will have limited hours on Dec. 24 and 31, and will probably be experiencing backlogs and generally running slower than normal during the entire week, the window of opportunity to get everything in order becomes uncomfortably small. Even the most organized travelers could find their plans suspended if their documents aren't returned in time. Your best bet is to arrange your pet’s flights so that the USDA endorsements can be issued well before or well after the holiday rush.

2. Consider departing from a port city. If your plans depend on your pet being able to travel during Christmas or New Year’s week, your best bet may be to depart from a USDA port city. Many larger airports have port vets, so if you're traveling from New York, Chicago, Los Angeles, San Francisco, Miami or Atlanta you may be able to have your USDA paperwork taken care of on site at the time of departure. Again, these offices may be experiencing backlogs and closures and advance appointments are often required at port USDA offices, so it’s best to discuss this possibility with a pet relocation specialist before moving forward.

3. Expect the unexpected. While not all relocations will face the holiday-related logistical roadblocks (for example, moves within the United States, US imports, and US exports to Mexico and Canada do not require USDA endorsements), it's worth remembering that things tend to be more chaotic during the holidays. Packed planes and weather delays are not uncommon at this time of year, and animals flying below the passenger area of the plane are often the first to be rerouted or rescheduled to keep them safe. The best attitude toward traveling with pets during the holidays is to expect the unexpected, or to arrange your pet’s relocation well in advance of this holiday week.

Looking for advice on the best time to move your pet this fall? Our Pet Relocation Consultants are happy to help put together a timeline that will work for everyone – and have your pet home in time to enjoy the holidays. Contact us today to get started.

 

Photo by uggboy via Flickr

 

Pet Travel Question: Can A Diabetic Cat Be Imported to the US?

Monday, September 17, 2012 by Pet Travel Questions

Number of Pets: 2
Pet Type: 1 cat, 1 dog
Pet Breed: Cat - DSH, Dog - Staffy
From: Footscray, Australia
To: New Orleans

Hi,
I'm preparing for a relocation to the US, perhaps in January, depending on the confirmation of employment. My cat has just been diagnosed with diabetes and I wanted to make sure this was not a barrier for transport or importation.

Thanks!

 

 

Hello,

Thanks for your question, we'd be happy to help. Here are the pet import requirements for the United States to get you started, and yes, we have moved diabetic cats before. It requires a little more care but it should be possible -- we'd be happy to talk to you about it and offer you an estimate for our services. Feel free to give us a call or fill out our quote form and we'll get back to you soon.

Thanks, we look forward to hearing from you!

Pet Travel Question: Relocating a Dog to Australia

Monday, September 17, 2012 by Pet Travel Questions

Name: Susie
Pet Breed: Boxer
From: USA
To: Australia

I am moving to Australia to live with my brother who is a resident. I have to bring my boxer, Sheba. She is my baby and I want her to experience the least amount of stress on such a long trip.

What do I need to know about traveling with her and what's the best way to do it safely?

Thanks,

Susie
 

Hi Susie,

Thanks for reaching out to us, we're happy to offer some advice. To start, take a look at the pet import requirements for Australia. Australia is rabies-free and thus requires a quarantine (which sounds scarier than it really is, don't worry).

The most important things to do are to start planning early, choose a pet-friendly airline, and be detail-oriented as far as scheduling vet visits in a timely way and meeting all the import requirements. Take a look at the information we've linked you to (and here's a blog post about Australia quarantine, also), and please contact us if you have any more questions. Good luck!

PetRelocation.com Employees Enjoy A Visit From Communications Expert Dr. John Daly

Friday, September 14, 2012 by Core Values

DalyAs PetRelocation.com continues to grow, our goal is to keep providing the highest level of service to our customers as we ship pets safely and efficiently all around the world. We want to be as informed and as thoughtful as possible, so that's why we asked University of Texas professor and communications expert Dr. John Daly to come speak to us this week.

Known for his engaging teaching style and enlightening topics of discussion (a few of our employees actually took his class back when they attended UT), Dr. Daly led an educational session on Thursday that drew upon his knowledge of personality differences in communication and personal and professional communication challenges, and he connected these ideas to the business of shipping pets.

For example, when receiving frequently asked pet travel questions, how can we do a great job of answering our customers every time? Dr. Daly advised being consistent with our responses while providing clear information about a process most people don't know much about. What's the best way to assuage common nervousness about flying with a pet? He said we should provide examples of past experiences -- "real stories," (like customer testimonials or this recent interview with one of our own pet relocation specialists who traveled with her dog for the first time).

By touching on issues such as customer expectations, effective presentation of information, empathy and more, Dr. Daly has encouraged us to examine our methods in detail. It sounds like we're right on target when it comes to many successful communication strategies, but there's always room for improvement and we'll certainly do our best to remain open to change.

We'd like to thank Dr. Daly for taking the time to talk to us, and we'll certainly be thinking about this discussion as we go forward!

 

 

Pet Travel News Links: China Travel Tips, Travel Surprises and One Big Cat Maze

Friday, September 14, 2012 by Caitlin Moore

 

We've gathered all the latest pet travel news so you don't miss a thing. Have a great weekend, pet lovers!

 

Remembering the hero dogs of 9/11.

Not recommended: A man tried to board a plane with a primate in his pants.

This pet owner was feeling guilty so he constructed a huge cat maze for his kitty Rufus.

This cat traveled all the way from China as an accidental stowaway and has now been adopted.

Meet Izzy, our Pet Move of the Month.

What we've learned -- and what you should know -- about moving pets to China.

 

Pet Travel Question: Rules for Shipping Puppies

Thursday, September 13, 2012 by Pet Travel Questions

Name: Ethel
Number of Pets: One
Pet Type: Puppy
Pet Breed: Miniature Poodle
From: Germany
To: United States

What is needed and how do I get the puppy here to the US? The puppy is only a week old right now and it will need to come here to the US when it is about 6 to 8 weeks old. Can you tell me what I need to do?

Thanks for your help,

Ethel
 

Hello Ethel,

Thanks so much for contacting us with your question. First, here are the pet import requirements for the United States. Compared to many other countries they're not too difficult -- you'll just need to follow the basic protocol.

As far as your puppy's age, we do recommend waiting until the dog is at least 16 weeks old before flying. Travel can be stressful and older pups fare better, and also the puppy will need to be old enough to receive all the vaccines.

Let us know if you have any more questions, and good luck!

Pet Travel Question: Shipping Dogs to the United States

Thursday, September 13, 2012 by Pet Travel Questions

Name: Amina
Number of Pets: 1
Pet Type: Dog
Pet Breed: Yorkshire
From: Algeria-France
To: United States

Hello,

I have a nine-year-old dog who was living with me in France, but when I moved to the USA I left him with my mom in Algeria. He had a rabies vaccination on July 1, 2012. I would like to know more about the documentation and requirements for traveling to the United States.

Thank you,
Amina

Hi Amina,

Here are the pet import requirements for the United States. Since your dog was vaccinated more than 30 days ago, it sounds like you're in good shape.

Please contact us if you have any questions about choosing a pet-friendly airline or anything else travel-related. Good luck!

All About China Pet Travel: Our Pet Relocation Specialists Share Their Knowledge

Wednesday, September 12, 2012 by Caitlin Moore

 

Moving pets to China isn't exactly easy, but with the right prep work and background knowledge, the process can be managed pretty smoothly. We've moved many dogs and cats to China over the years we've been in the business of shipping pets, so when it comes to organizing paperwork, choosing the right port of entry, and making sure pets are kept as safe and comfortable as possible throughout the process, our pet relocation specialists have plenty of know-how.

They're so well-versed on the topic, in fact, that two of our specialists will be traveling to the annual meeting of the Charlotte Metro Area Relocation Council tomorrow, Sept. 13, to speak about the basics of moving pets to China. Check out a preview of the event below!

In case you're interested in finding out more, take a look at the links below for a good introduction to moving pets to China. And, always, be sure to contact us if you have any questions.

 

Helpful China Pet Travel Links:

Pet Import Requirements for China

Bringing a Pet from Hong Kong to China: Part I and Part II

Quinn & Shadow's Move to Shanghai

Shimmy & Bella's Move to China

Little's Relocation to Shanghai

 

Pet Travel Question: Importing a Puppy to the UK

Tuesday, September 11, 2012 by Pet Travel Questions

Name: Mrs. Crowfoot
Number of Pets: 1
Pet Type: Dog
Pet Breed: Canaan
From: Sweden
To: UK

Would your company be able to relocate a four-month-old dog from Sweden to the United Kingdom?
If so, what would be a rough estimation of cost & process? The dog will have a Pet Passport.

Thanks,

Mrs. Crowfoot

 

Dear Mrs. Crowfoot,

Hello and thanks for your question. Yes, it's possible to import a dog to the UK from Sweden, and recently the UK relaxed its pet import rules to fall in line with the rest of the EU. Take a look at this link to find out more about the process, and if you're interested in our services, you can fill out our free quote form.

When flying puppies we advise that they be at least four months old, so it sounds like you're in good shape. Please contact us if you have any more questions -- we look forward to hearing from you.

 

Pet Move of the Month: Izzy's Move to Indonesia

Tuesday, September 11, 2012 by PetRelocation.com Customer

It's something that many of us have come to believe wholeheartedly -- home is where your pet is. Whether you're moving across the country or across the world, including the family's animal companion makes all the difference when it comes to settling into a new place.

That's exactly what Izzy's owners recently discovered. They were initially anxious about bringing her all the way from Alaska to Indonesia, but it turned out to be well worth it and it sounds like Izzy has even helped them to learn a lot about Jakarta, their new home.

Read on to find some great tips about relocating a pet to Indonesia -- this family did a wonderful job and we were happy to help them keep everyone together!

 

Is this the first time you’ve ever moved a pet?

It is not the first time we have moved a pet overseas, however it is the first time I knew there was a company that could help me. Had I known this several years ago when we moved our yellow Labrador to Dubai, we would not have run into the problems we ran into and would have been able to bring her with us, rather then waiting several months to figure out how to send her and then worrying about her well-being all the way there.  

What were some of your concerns going into the move?

I worried that maybe it would be too difficult to find an airline that would fly Izzy safely, and that it would be too far of a flight for her to travel, too hot, and that maybe she couldn't come with us. I would call various airlines, and I could not understand them, and they didn't' t seem to have the information I was looking for. In addition, there were so many import permits and so much legal paperwork to complete that it was just too overwhelming to figure out on my own. I would get different information every time I would call an airline or other pet relocation company. I was worried that if I couldn't get help moving her and I did it on my own, she would end up in a foreign country and I would never see her again.  

Did anything surprise you about the international pet moving process?

I was just surprised how difficult it is for a regular person to figure it all out without any experience. PetRelocation.com  was so knowledgeable about pet friendly airlines, import permits, vaccinations, and all the timing involved. I was surprised that they were so diligent in making sure Izzy's trip was the safest and best way to travel. They were just so knowledgeable about the best route for our Izzy to take. Even though it seemed like the longest, it was absolutely the safest way for her to go. They were not about getting her there quickly as much as getting her there safely and comfortably and maintaining her health all the way.  I was overwhelmed with the knowledge they had about moving pets and the different country requirements. I could not have done it on my own -- I tried and spent several days and got absolutely nowhere.


 

How is Izzy adjusting to the new location?  

Surprisingly, Izzy is doing remarkably! I thought that she would have some adjustments to make and would act differently for a while, however her personality is the same. She has developed the same silly habits here, such as finding corners in the house to put herself into and barking at me to go for a walk or to get an extra bite of something. She also surprisingly loves the weather in Jakarta.  She constantly requests to go outside and will just lie down outside soaking up the sun with her Alaskan fur coat and everything. She loves the pool as well, but coming from Alaska she has not yet learned how to swim so she is taking swimming lessons! She loves to be outdoors.  

Unfortunately we did have a bit of health scare, unrelated to the actual travel. Izzy arrived in Jakarta 10 days before I did and stayed with my husband and son, who had arrived a couple weeks earlier. She arrived in great health and was happy, only had to serve one day in quarantine, and the relocation company here delivered her straight to our doorstep. However, once I arrived in Jakarta and Izzy saw me, she became so excited she started running around the yard like a crazy lab. She started digging in the garden and ate something foreign. I wasn't able to get her to stop right away, and then the next day she became ill -- refusing to eat, throwing up, and acting very lethargic. I was extremely worried after everything we went through to get her here safely that she was not going to make it. I've never had a sick dog before.

Everything worked out for the best, though, and because of this unfortunate experience, I can say with confidence (which I did not know before and was worried about), that yes, Jakarta is a third world country but they are capable of taking excellent care of dogs and pets here. Izzy was in the hospital for five days with gastritis (labs love to eat everything), and the entire time the veterinarians would text me her treatment plan and tell me how she was doing. They also texted pictures of her X-rays and medications. You don't get that much feedback in the States. I was extremely happy with the knowledge they had, and they returned Izzy back to her healthy self. They even make house calls! Now I can truly say with confidence that they have great pet care here, as well.

What is life like in Indonesia? Is it a pet-friendly place to be?

Well, it was not like I expected it to be at all. The weather is not nearly as hot as living in Houston, Texas in the summer. There are lot of dogs here. In our complex I counted several golden retrievers, a bull dog, dachshunds, a poodle, and Jack Russell terrier, all taking a walk.  Many people have the perception that Jakarta is not a dog friendly place, however I have run across several veterinarians here as well as holistic dog food stores. Groovy pets has a vetcare clinic for ill animals as well as a groomer and a store that carries most high quality brand dog food -- many I did not expect to find. I was able to keep Izzy on the same dog food.  Although it is a Muslim country, many of the Muslims tolerate dogs, and when hiring "help" here such as maids and gardeners you just have to make sure they are okay with dogs. Surprisingly there are many Indonesians who own dogs as well.

Indonesia is a very busy place with traffic that cannot be described, and there are many things a dog can get into that can be dangerous (as we found out).  Before bringing your dog, its best to make sure the house you will move into is cleaned up around the garden area and free of pesticides, poisons and fertilizers. All homes are secured with a fence or brick walls all around your home so your dog will be secured safely inside. All homes have a pool as well, and for dogs who love to swim it can be very therapeutic. In Jakarta the gardeners are usually hired as dog walkers and often will walk your dog to a park where many other dogs congregate and have a play date!!  

What advice do you have for people who might be planning a move?

Do your research. Learn as much as you can about the area you are going to be moving to so you can make it safe for your pet.  Find out if other people have moved their dog or pet to that country. Prepare your pet ahead of time by getting them used to traveling in a crate. Find out what pet food is available in your new location and try to switch them before they travel so they will not have tummy issues when they get there. Find a veterinarian before arriving in your country so that if any unforeseen circumstances arise, you are prepared the minute your pet arrives. Find out how you will get your pet to the vet if you are not able to drive in your host country.

PetRelocation.com is worth the peace of mind when moving your pet safely to another country, as it saves time and worry.  It was so worth it to get our Izzy safely to Jakarta, and we will definitely call upon PetRelocation.com again when we move back.  
 

Pet Travel Question: Shipping a Pet and Transiting Through Germany

Monday, September 10, 2012 by Pet Travel Questions

Name: Amy
Number of Pets: 2
Pet Type: Cats
Pet Breed:
From: Serbia
To: Mississippi, USA

What forms are necessary to travel with my pets? They are from Serbia and will be moving to the USA. Normally the flight has a layover in Germany. If they travel in the cabin with us, will they need import forms for Germany as well?

Thanks,

Amy

 

Hi Amy,

Thank you for your question! Moving your cats from Serbia to the United States will require meeting the US pet import requirements. Generally it's not necessary to meet the requirements for the country you're simply transiting through unless you're leaving the airport or switching airlines. You can read more about transiting with pets here.

We do advise choosing a pet-friendly airline such as KLM or Lufthansa, and it would probably be a good idea to speak to them directly to find out what directions they may have for you.

Feel free to contact us if you have any more questions, and good luck with everything!

Pet Travel Question: Snowbirding In The United States

Monday, September 10, 2012 by Pet Travel Questions

Name: Cheryl
Number of Pets: 1
Pet Type: Dog
Pet Breed: Shih Tzu
From: Alberta, Canada
To: Yuma , Arizona

We're snowbirds planning to bring our dog with us. Will we need to have an international health certificate as well as proof of vaccines?

Thanks,

Cheryl

 

Hi Cheryl,

Here are the pet import requirements for the United States. Long story short, yes,  you'll need an international health certificate issued within 10 days of departure as well as proof of up-to-date vaccines.

Please contact us if you have any more questions, and have a lovely winter in Arizona!

 

Pet Move Customer Story: Desi's Move to the United States

Monday, September 10, 2012 by PetRelocation.com Customer

Name: Danice
Pet's Name: Desi
From: Kuala Lumpur
To: Houston

We actually moved Desi with PetRelocation.com round trip - Houston to Kuala Lumpur in 2010 and back to Houston in 2012. They did a great job both directions!

What I liked most was receiving status updates on how his trip was progressing, and once he arrived in Houston we even received pictures of him! Moving your loved one is hard...I was appreciative of everyone holding my hand throughout the process.

The DES, as he is affectionately known, is one VERY loved cocker spaniel...not to mention well traveled!



Lufthansa Airline Strike Affects Pet Flights

Friday, September 7, 2012 by Caitlin Moore

 

If you're up to speed on your travel news, you've probably read that Lufthansa customers have recently been affected by a series of employee strikes. Hundreds of flights were canceled Friday after contract negotiations broke down and flight attendants walked off the job, leaving thousands of people (and a few pets) anxious, delayed, or stranded.

Here at PetRelocation.com, we've had to juggle a few arrangements during the last few days as we saw some of our own clients' flights affected. Pet flights going from Frankfurt to Paris were delayed, We had to switch from United to Lufthansa in one case, and a dog named Watson (that's him below) had to spend the day at the airport as we waited for the next available pet-friendly flight to take him on. Thankfully Lufthansa has a good record for treating pets well, and they maintained high standards of care and safety even during this hectic time.

 

(AP Photo/dapd, Olaf Malzahn)

All in all it's been a little stressful, but everything is under control thanks to the inside knowledge and experience our pet relocation specialists have built over the years. We've seen it all before, and we know how to handle these kinds of roadblocks when they arise. Remember, flexibility is key when it comes to making the best of pet travel, and this is one situation that makes it easy to understand why many people choose to hire pet relocation experts to handle their moves.

Find out more about the Lufthansa strike, double check your flights if you're traveling on this airline anytime soon, and if you're on the fence about whether or not to hire some help for your upcoming pet move, remember that when unexpected events like this arise, it's far better to let experts step in than to try to figure out a travel snafu on your own.

Please contact us with any questions, and happy traveling, everyone!

 

It's good to relax after a long day of travel...

 

Pet Travel News Round-Up: Pet Travel Tips, Amazing Dogs and Catroulette

Friday, September 7, 2012 by Caitlin Moore

 

Have a great Friday and wonderful weekend, pet lovers!

 

This New York hotel has a "posh pet" program.

Cats and dogs come together -- all in the name of fashion.

What are the top ten most expensive pets?

There was Chatroulette, now there's Catroulette. Yes, for real.

Good news. Pets can fly directly to the Edinburgh airport.

Pet travel advice: how to treat motion sickness in pets.

Finally, a tearjerker. This dog traveled 500 miles to reunite with his owner.

 

Pet Travel Question: Moving (Again) With Cats

Thursday, September 6, 2012 by Pet Travel Questions

Name: Kim
Number of Pets: Two
Pet Type: Cats
Pet Breed: Calico
From: Germany
To: United States

We moved our cats from United States to Germany two years ago. We are now moving back to the United States. Is there any additional paperwork we need from Germany to bring the cats back into the United States?

Thanks,

Kim
 

Hi Kim,

Thanks for your question. Since you've moved before you're off to a great start -- the experience won't be as nerve-racking as it is for some people who view pet travel as a pretty mysterious endeavor. Take a look at the pet import requirements for the United States to make sure you're ready to go, however. Basically you'll need proof of updated rabies vaccines and a health certificate.

Please contact us if you have more questions, and good luck!

Pet Travel Question: Traveling With A Tortoise

Thursday, September 6, 2012 by Pet Travel Questions

Name: Sara
Number of Pets: 1
Pet Type: Tortoise
Pet Breed: Russian
From: Netherlands
To: Poland

Hello,

What are the regulations for taking a tortoise from the Netherlands to Poland? I moved it already from the UK to the Netherlands and had no issues -- they didn't require any documents for this specific type of tortoise.

Thanks,

Sara
 

Hi Sara,

It sounds like you're in a pretty good spot, considering that you've moved your tortoise before and know how it works. Since Poland is also in the EU, the process should be similar to your Netherlands import experience. For future reference, here's our general guide to traveling with exotic pets.

To be safe you'll probably want to contact the Polish Ministry of Agriculture for the most up-to-date information. Good luck with everything, and please let us know if you have more questions.

Pet Travel Question: Navigating Korea's Pet Import Requirements

Thursday, September 6, 2012 by Pet Travel Questions

Name: Larissa
Number of Pets: 1
Pet Type: Dog
Pet Breed: Havanese
From: USA
To: South Korea

I know that the regulations for bringing a pet to Korea will be changing starting December 2012,
however I am not understanding if now the quarantine is permanent? I am very scared and stressed because my husband just got orders for Camp Casey and I want to bring our dog with us but I don't want her to go through quarantine.

Thanks,

Larissa

 

Hi Larissa,

Thanks for the questions -- your concerns are definitely understandable, as pet travel can be very confusing! Here's a rundown of the new pet import rules for South Korea. You'll need to plan carefully because pets now need a rabies titer test (this makes the preparation process a bit longer but doesn't mean  your dog will have to be confined in a quarantine facility). Here's a link to the official site for more information, as well.

Please contact us if you have any more questions, Larissa. We'd be happy to help and can offer you a free quote if you're interested in finding out more about our services. Good luck with your travels!