clients

We have a very special pet move of the month for May:  Bella, a Shih Tzu who we moved to Hong Kong recently.  Below is what Bella's owner, Bonnie, had to say after her move about PetRelocation.com's services and her experience with us!  We're so glad we were able to help Bonnie with Bella and we wish them both the best for their time in Hong Kong!

Bella hanging out at our agent's office in Maryland!Bella, a 6-month old Shih Tzu, is my little princess, so I would never have left her behind when I decided to move back to Hong Kong from the U.S.. PetRelocation.com was the first thing that came up when I searched on google for pet moving tips. After seeing so many good reviews on their website, I knew my search was over.

My agent was Cara. Before I made my final decision, I asked her a ton of questions and she was very patient with me. About one month before I left the States, I signed the contract with PetRelocation for helping me move my baby across half of the world. The welcome package you get has all the labels, water bowls, funnels, and forms that you need. Cara even sent me informat ion for getting the qualified crate. Ten days before Bella's departure, she had to visit the vet to get the health certificates signed. WHILE I was at the vet, Cara was on the phone with me to make sure ALL the documents were perfect. I was really impressed by this procedure.

The health certificates endorsement process was smooth and super fast. They even provide you with a Fedex overnight envelope for you to send all the papers to USDA and a shipping label for them to send everything back to PetRelocation. Everything was done after one weekend. That was a big relief for me.
Bella in Hong Kong!
PetRelocation provided a lot of great and efficient services, including boarding service before Bella's flight, so she wouldn't arrive at Hong Kong way earlier than I did. My favorite part was that whenever you call, your agent would always pick up the phone before the third ring and answer whatever questions you have. Such experience did not happen to me very often, so I was very happy with that.

Their agent in Hong Kong gave me a call as soon as he picked up Bella at the airport. Two hours later, she was at her new home, all excited and happy. That was one of my greatest moments in my life.

My advice for you is that, make sure you ask all the questions you need to, because you love your pets and you want them to be safe and comfortable during their move. Also, start the process as early as you can, so you would have more time to talk to your agent about your pet's specific needs. From all the good reviews they get, I don't think you can go wrong with PetRelocation.com. Hope you can bring your pet to whatever place you're moving to and live with your baby happily ever after.

We recently moved a Chinese Crested named Felice from Cleveland to Shanghai, China. Her owner, George, was nice enough to send us this note about the move:

Jillian,
Felice arrived safely, and was very happy to see us.
After taking care of her business outside and drinking and eating, she collapsed and fell fast asleep.
Thanks for all you’ve done. We were very happy with your service and those you contracted with. Eric from Hong Kong even called us when she left Hong Kong for Shenzhen to inform us of her travel status and how she was doing. He even kept her in his house during her stay in Hong Kong. Very nice!
Thanks again.
Best regards,
George D.

You know how they say "She doesn't look a day over thirty?"  Well, that's how we feel about Sadie, a beautiful Persian we recently moved from San Francisco, California to Shanghai, China.  You'd never know in looking at the pictures that Sadie is actually fifteen years old!

One of our specialists, Cara, helped put together Sadie's move, making things smooth sailing for this elderly cat.  It's important to get pets used to their travel crates ahead of time, paticularly when they're older.  This helps calm their nerves and ensures smooth travels for them.  Her owner, Diana, let us know that crate training was going well with this picture, which was taken before Sadie's big move.  She said Sadie had actually enjoyed staying in the crate and sleeping in it.

After the move, we got a nice note from Diana letting us know how Sadie was doing when she arrived on the other side of the globe:

Cara, Thank you so much for making this experience uneventful for us! I am so happy that she made it here as it was a 48 hour journey for us!!! She is such a trooper and am so happy that she made it at her age.  I hope she will live to see San Francisco again!

We hope Sadie gets to travel back to San Francisco someday, too!  In the meantime, we hope she enjoys living her "golden years" in China!

We recently moved two cats, Jo and Jed, from Sterling, VA to Port Moresby, Papua New Guinea (PNG).  Moving cats to Papua New Guinea wasn't easy but when we say "Any Pet, Anywhere, Any Time," we mean it!  Now that they've had some time to get settled, their owner Sarah sent us some great pictures of them along with a few words about her experience with PetRelocation.com:

Here are some photos of Jed and Jo in their new house in Papua New Guinea. If Jed had her way she would spend all of her time on the balcony sleeping in the sun. Jo prefers the cooler climate indoors.
The assistance that Pet Relocation provided for us was invaluable. The difficulties in shipping our girls more than half way around to the world to a location that has very strict quaratine and entry requirements did not phase Pet Relocation at all.

Meet Lenny!  Lenny is a Persian cat moving from Vancouver, BC to London, UK.  He has one amber eye and one blue eye and is GORGEOUS!  He left tonight for his flight to the UK.  We're looking forward to getting some pictures of Lenny when he arrives in the UK but until then, he's going to nap and enjoy some Vancouver Olympics before his big flight to London!

Lenny is ready for his big trip to the UK!

We were super excited to have Pups the Traveling Labrador stop by our offices this week, as he is one of the major spokes-woofers when it comes to pet travel worldwide!

If you've never followed Pups, you might not know that he is one of the best four-legged world travelers there is.  He even tweets about his travels!  We invited Pups to come to our Austin headquarters to meet everyone and soon he will take off on an exciting trip from Austin to New York City and then from the Big Apple to Tokyo, Japan!

But first, Pups got to experience a typical Monday in our somewhat a-typical workplace!  Pups met the staff, checked out our "doggie chateau," and even got to sit in on a staff meeting this afternoon.  He found out a little-known PetRelocation.com secret - our conference room table is actually a shuffleboard table!

Check out the slideshow below for some great pics we got of Pups.

Congratulations to Dudley, the frosty-footed terrier mix who was featured as our Pet Move of the Month in today's PetRelocation Post Card.  Dudley's owners, Lauren and Michael, hired us in August to safely relocate Dudley from his home in North Carolina to their new residence in Hong Kong. Lauren and MIchael moved a few months before Dudley, so by the time he was delivered, they were overjoyed to see him (watch the video here).

We loved the fact that Michael used his iPhone to film Dudley's arrival, and Lauren even blogged about the happy reunion.  More than anything, though, it was great to see how much we were able to help Dudley and his family, "live" and uncut!

To be considered for our "Pet Move of the Month" simply email us a photo or video of your pet telling us how our services helped you during your move.

We received a great note from Elizabeth today, whose adorable little Dachshund, Boudreaux, moved recently from Atlanta to Hong Kong.

First of all, thank you so very much for your incredible patience with two worried parents in this process! 

 

Boudreaux arrived perfectly fine to Hong Kong late last night, and is already feeling quite confident about his place here, strutting around Causeway Bay like the biggest little dachshund in town.  We've already been too busy exploring this morning to email you!  He was a little groggy on arrival, but nothing a good meal and sleep didn't cure.  He is doing great and was back to his old self in no time! 

 

I will recommend PetRelocation without reservation to all our fellow expats looking to move their nearest and dearest four legged friends, and will send you a picture this weekend of us in Hong Kong.  Thank you for handling our little guy with such lavish attention and care!

Will definitely keep you posted and have some fun pictures your way in no time!

Thank you so much, and please let me know if I can help you with a testimonial or any recommendations - you guys were great!
Elizabeth

Here's a great testimonial we received from one of our customers, Carine, this morning.  We moved her cat Prutske, who was rescued as a kitten from the streets in Hong Kong, from Hong Kong to Florida.  We love that Prutske likes heights now -- all of that crate training must have paid off!

Hi Jillian,

Prutske has arrived safe & well and I really want to thank you and your team for all the help we got and the great service you provided, it was just super and I really appreciate the understanding we got from everyone involved!
Thank you so much to all of you. Prutske is now settling in into her new home, she seems to like heights now, climbing on all the cupboards... must be from all that flying.

 

All the best & kindest regards,
Carine

Prutske likes to sleep "up in the air" after her flight from Hong Kong!

We just got these pictures of Gus and Simba who are moving from Tokyo, Japan to Jamison, PA.  They were checked in for their flight at the Narita Airport and will now fly from Tokyo to Newark, where we'll pick them up and clear them through customs prior to delivering them to their owners.

Gus and Simba look like they have plenty of leg room in their crates, and they look very relaxed.  Enjoy your flights home!