company videos

Today PetRelocation.com got some exciting news:  We were named the winner of the 2009 Rackspace Fanati Award for Outstanding Customer Service.  While we've won several awards over the years, this one is pretty special.  Why?  Well, first watch the video and then we'll give you an idea of how much went into it:

First, we had to make a video.  We found out about the award about a week before the deadline, so it required quick-thinking and some serious "fanatical" teamwork on our part to put together something fun that reflected our dedication to customer service.  It just so happened that about a week earlier we received a video one of our customers filmed on their iPhone showing their dog, Dudley, arriving in Hong Kong.  We decided pretty early on that we wanted to make a video that incorporated the clip to show just how important these four-legged clients are and why our customer service has to reflect that.

We were lucky enough to get asked to speak at the Austin Social Media Breakfast yesterday on PetRelocation.com's social strategy (in other words, all the fun we get to have chatting with our favorite people - pet lovers!).  Watch our "Be Social" presentation as well as "Why Your Pet is a Social Media Expert" below and let us know what you think!

Also, thanks to Callie Richmond, who took some fantastic photos of the event.  It was great meeting everyone!

"Be Social" - Austin Social Media Breakfast from Pet Relocation on Vimeo.

Kevin O'Brien, CEO of PetRelocation.com, speaking at the Austin Social Media Breakfast, about how his pet travel and relocation business uses social media. January 27, 2010

"Why Your Pet is a Social Media Expert" - Austin Social Media Breakfast from Pet Relocation on Vimeo.

Rachel Farris, director of PR and New Media at PetRelocation.com, speaking about what your pets can teach you about social media.

Thanks to all of our customers, their four-legged family members and our employees all over the world who have helped make 2009 a great year! All the best for 2010!

Below is a video of some volunteer work we did last week at the Salvation Army's Angel Tree program here in Austin, Texas.