customer testimonials

We have a very special pet move of the month for May:  Bella, a Shih Tzu who we moved to Hong Kong recently.  Below is what Bella's owner, Bonnie, had to say after her move about PetRelocation.com's services and her experience with us!  We're so glad we were able to help Bonnie with Bella and we wish them both the best for their time in Hong Kong!

Bella hanging out at our agent's office in Maryland!Bella, a 6-month old Shih Tzu, is my little princess, so I would never have left her behind when I decided to move back to Hong Kong from the U.S.. PetRelocation.com was the first thing that came up when I searched on google for pet moving tips. After seeing so many good reviews on their website, I knew my search was over.

My agent was Cara. Before I made my final decision, I asked her a ton of questions and she was very patient with me. About one month before I left the States, I signed the contract with PetRelocation for helping me move my baby across half of the world. The welcome package you get has all the labels, water bowls, funnels, and forms that you need. Cara even sent me informat ion for getting the qualified crate. Ten days before Bella's departure, she had to visit the vet to get the health certificates signed. WHILE I was at the vet, Cara was on the phone with me to make sure ALL the documents were perfect. I was really impressed by this procedure.

The health certificates endorsement process was smooth and super fast. They even provide you with a Fedex overnight envelope for you to send all the papers to USDA and a shipping label for them to send everything back to PetRelocation. Everything was done after one weekend. That was a big relief for me.
Bella in Hong Kong!
PetRelocation provided a lot of great and efficient services, including boarding service before Bella's flight, so she wouldn't arrive at Hong Kong way earlier than I did. My favorite part was that whenever you call, your agent would always pick up the phone before the third ring and answer whatever questions you have. Such experience did not happen to me very often, so I was very happy with that.

Their agent in Hong Kong gave me a call as soon as he picked up Bella at the airport. Two hours later, she was at her new home, all excited and happy. That was one of my greatest moments in my life.

My advice for you is that, make sure you ask all the questions you need to, because you love your pets and you want them to be safe and comfortable during their move. Also, start the process as early as you can, so you would have more time to talk to your agent about your pet's specific needs. From all the good reviews they get, I don't think you can go wrong with PetRelocation.com. Hope you can bring your pet to whatever place you're moving to and live with your baby happily ever after.

We recently moved two cats, Jo and Jed, from Sterling, VA to Port Moresby, Papua New Guinea (PNG).  Moving cats to Papua New Guinea wasn't easy but when we say "Any Pet, Anywhere, Any Time," we mean it!  Now that they've had some time to get settled, their owner Sarah sent us some great pictures of them along with a few words about her experience with PetRelocation.com:

Here are some photos of Jed and Jo in their new house in Papua New Guinea. If Jed had her way she would spend all of her time on the balcony sleeping in the sun. Jo prefers the cooler climate indoors.
The assistance that Pet Relocation provided for us was invaluable. The difficulties in shipping our girls more than half way around to the world to a location that has very strict quaratine and entry requirements did not phase Pet Relocation at all.

Below is a guest blog post by a two-legged friend of a recent PetRelocation.com customer named Boudreaux who put a great post on her blog, The Life of a Doggie Daycare Attendant, about Boudreaux's big move as well as his experience with PetRelocation.com.

Sounds like the set-up for a really bad joke, I know. But I had to share a recent success story with my sister’s dachshund, Boudreaux (he’s Cajun). And yes, since Boudreaux attended my daycare with great zeal, this counts as blog-worthy.

My sister Elizabeth had to move to Hong Kong about six months ago for work. She had acquired Boudreaux, an adorable black mini dachshund pup, a little over six months before she left from a sweet family just outside the city who loved breeding dachshunds. Coming from a long line of dachshund lovers (our grandmother bred them for several years), it was no surprise that Elizabeth picked out a weiner dog, despite the decades of rug-wetting and ankle-nipping that the breed has bestowed upon our family. But this little fatty was probably the best doxie we’d had since the legendary Gretchen, who set the bar impossibly high with her nurse-like attentiveness and showers of kisses.

Anyway, after enjoying the first six or eight months of Boudreaux’s puppyhood, Elizabeth found out that she would need to move to Hong Kong for approximately one year. Though she wanted to ship him over right away, she made the responsible decision to wait, because her first several months there were spent traveling constantly. Doxies need attention — lots of attention, as any aficionado of the little long dogs will tell you. So Boudreaux shacked up with our mom to wait out the storm until he could join his mum and pop in China.

Here's a great testimonial we received from one of our customers, Carine, this morning.  We moved her cat Prutske, who was rescued as a kitten from the streets in Hong Kong, from Hong Kong to Florida.  We love that Prutske likes heights now -- all of that crate training must have paid off!

Hi Jillian,

Prutske has arrived safe & well and I really want to thank you and your team for all the help we got and the great service you provided, it was just super and I really appreciate the understanding we got from everyone involved!
Thank you so much to all of you. Prutske is now settling in into her new home, she seems to like heights now, climbing on all the cupboards... must be from all that flying.

 

All the best & kindest regards,
Carine

Prutske likes to sleep "up in the air" after her flight from Hong Kong!