The #1 question we receive here is very simple and one we will address on our new website - soon to be released - however I thought I would break it down now for all our readers.

What do we do?

Handing over your beloved pet to a relocation company is not an easy thing to do. Being aware of the importance of this decision, we believe it's essential to explain the entire process, providing you with all the details and procedures involved in your pet's relocation process. By exposing the entire relocation process we want to not only show you why we are your best option, but to strengthen your confidence that you're doing the right thing for your pet.

We are a full service Pet Relocation Company, that takes pride in arranging the full Door-to-Door transportation of your pets. While some companies may assist with just booking the flights or advising their clients on the necessary documentation, we only offer an all-inclusive relocation that ensures safety and comfort for your pet and convenience and reliability for you!

Our Door-to-Door relocation process includes three main phases:

The Pre Relocation Arrangements, The Physical Transportation & The Personal Delivery

The Pre Relocation Arrangements:

Whether you’re moving across the country or across the pond, the relocation process starts with a thorough consultation with a Pet Relocation Specialist. Our specialist will listen carefully to all your requests and will make all the necessary arrangements needed for your pet’s relocation.

• First, our specialists will explain the necessary rules, requirements and documentation need for your pet’s move. All of our specialists are divided into teams that focus on your pet’s destination, so they are constantly updated and aware of every requirement.

• We will then work with you on the available flight options, deciding which flight will be the safest and most convenient for your pet. If needed, we will order necessary travel crates, arrange boarding, grooming, and the respective veterinary services.

• After working with you on the logistics and options available, we will then arrange the entire pet relocation process from Start to Finish! You will then receive a full packet of information, pet shipping checklists, crate stickers, water dishes, travel itineraries, and more!

The Physical Transportation:

On your pet’s big moving day our Pet Relocation Specialist will be there every step of the way, making sure that your pet is traveling safely to his new home.

• One of our associates will arrive at your residence, or origin location, to pick up your pet. Because all paperwork is pre-arranged, your pet will immediately be taken to the airport for check-in, reducing travel time.

• Upon arriving at the airport, your pet will be checked in for the flight. After the check in process is complete, your pet will wait its turn to board the plane, in a safe & climate controlled area of the airport.

• Just before takeoff, your pet will be transferred to the climate-controlled, pressurized plane, where it will have a safe & secure flight to its new destination. Our specialist will call you to confirm that your pet is safe and en route to their new home!

We continuously monitor the flights to check for any possible delays. Besides contacting us directly, our website also offers free flight tracking services, so that our customers can keep track of their pets at all times. In the event of a delayed or canceled flight, we will make all the necessary arrangements to ensure the most comfortable waiting environment for your pet.

The Personal Delivery:

As soon as your pet lands, our representative will immediately pick it up directly from the airline. We will be responsible for the check out procedure, customs clearance, transfer to quarantine or any other services needed. We will then call you to advise your pet’s safe arrival and to coordinate the delivery to any pre-arranged address. Should your move require additional boarding on the receiving end, a PetRelocation Specialist can gladly recommend a top-class facility and assist you with the arrangements.