No two days are alike at PetRelocation, and no two roles are quite the same, either. This is a company that embraces (and regularly seeks out) change, which means our team must be flexible, adaptable and positive.
Celia Pennington, PetRelocation's Office Coordinator, knows this better than anyone, as her position calls for her to support a wide array of people, departments and systems around the PetRelocation office.
Want to know more about the inner workings of our company and one of the hard-working people that helps make life run smoothly here? Meet Celia!
Why did you apply to work at PetRelocation?
I used to work at a pharmacy coffee shop and made a few great connections with some of my customers. I really connected with Linda, and looked forward to chatting with her during her morning coffee stop. During one of these visits she told me about a job she just got at this company called PetRelocation. She talked about how fulfilling the work was, and really just how happy she was to be there. I’ve always had a passion for animals, and the thought of working with people who share that same passion was exciting.
I didn’t apply right away, but kept checking PetRelocation’s website for a job I felt was a great fit for me. When the Office Coordinator position posted, I was so excited! For an animal lover, it’s really a dream company to work for. We seriously get to look at adorable pet pictures every day!!
What advice do you have for someone going through our interview process?
Be yourself!! PetRelocation is a pretty tight-knit group, and genuine connections are important. Pet moving can get stressful. If you don’t work with people you enjoy, you’ll go crazy!! PetRelocation looks for someone who has the skills to do the work as well as the skills to connect and support in a team environment.
You stepped into a role that didn’t even exist before—what have been the challenges and rewards of this and what skills/experience have helped you to be successful?
I sure did!! I guess the biggest challenge was that there wasn’t really a specific job description laid out. I felt like I almost had to prove my worth. On the plus side, this is where I shine. I’m a problem solver and love asking questions. I also really enjoy making people happy.
I was a licensed insurance agent, and this knowledge has really helped me with the problem solving aspect of this job. I’ve become super savvy when it comes to unknown territory. Give me a topic I’m unfamiliar with, and I’ll soon become an expert! My role is very much a support role for the team, and trust and communication are key. I managed a Starbucks for a very long time before that, so when it comes to building relationships, big or small, I’m a professional!
You’re now helping to make Culture Club happen—can you talk about the goals behind this and what some of the upcoming activities are?
Pet moving can be super rewarding, but let’s face it, it can also get super stressful. Every day we hear from worried pet owners who have no idea what this process looks like, but who are ultimately putting the wellbeing of a loved one in our hands. Culture Club is here to make sure we’re taking care of the people who take care of our clients, and we definitely want to take the time to honor our teammate’s achievements.
We also currently hold a monthly happy hour for all the team members celebrating a work anniversary that month. This is great way to grow and nourish our relationships with each other as well as honor our dedicated teammates!
We are also in love with our hometown Austin and want to give back in any way possible. We are currently volunteering at the Caritas community kitchen once a month. This has been such a great way to get to know each other while giving back to the community. We will also be volunteering at an adoption event run by Forgotten Friends in July! If you haven’t checked this organization out, you should!!
What has been your favorite story to tell about working at PetRelocation?
I threw a happy hour event at our building to celebrate St. Patrick’s Day. We had green punch, a keg, chips, dips, and shuffleboard. I invited some friends to stop by, meet my work family, and enjoy an adult beverage.
My friend Katy came by and I gave her a tour of the building. She ended up chatting with some folks, and fell in love! When she left the building she texted me, “I have to get a job at PetRelocation!” Long story short, she now works here and still can’t believe this is a job!! She loves it, and I’m happy that I get to see her face every day!!
What are some of your favorite things to do in Austin?
I have to admit, food is one of my favorite hobbies!! I’m lucky enough to live in a city with some amazing dining options. I have a pretty great friend group, and we’ve been known to enjoy a drink or two from time to time. The greenbelt is a summertime must with the pups. I also really enjoy two stepping at the White Horse. If you haven’t gone, you should!!
Hollywood wants to make a movie about your life—who should they cast to play you?
Nic Cage, because why not! ;)
Thanks to Celia for helping to make PetRelocation a happy and smooth-running place to be!
Interested in checking out PetRelocation's open positions? Take a look here.