Employee Spotlight: Mariko Buser

The business of moving pets all over the world is unpredictable. To keep up, you need to be quick on your feet. That's what Mariko Buser found out when she joined our team last year in the role of office coordinator. Our office is fast-paced and there is never a dull moment. Luckily, Mariko was up to the task of running the office and has been such an important part of our team ever since! So, let's take a moment to get to know Mariko Buser a little better. 


Mariko Buster, Petrelocation office manager

Why did you decide to apply to work at PetRelocation?

I was determined to continue my journey towards a new career path, to find a better work-life balance, and to make a better future for myself and my daughter. I came across an ad for the office coordinator position online. Instead of being a summary of job responsibilities, it seemed like the job description had been written specifically for me. A bit of research on the company helped me decide this was the right place to apply.

Before applying here, had you ever heard of a pet relocation company before?

Absolutely not! Born and raised in Texas, I have given little thought to the complexities of pet travel. Having worked here for nearly a year now, I have spoken to so many people who need support in moving their pets safely. I have a newfound appreciation for our services.

This office can be a little unpredictable. Do you have any favorite stories from your time here?

I think my favorite story so far was Halloween this year. Not only did the entire office dress up, but all the pets were dressed in costume too. Gunther was a clownfish. Watt was a bucking bronco with a miniature cowboy on his back, while Rebecca was dressed like a rodeo clown. The team costumes were a highlight of my year here. 


Dogs in Halloween costumes Gunther the schnauzer in a halloween costume


A few of our favorite costumes from Haloween 2019.

Have you learned anything interesting since starting here?

We’re in the middle of a coronavirus pandemic as I write this reply. I think the most interesting thing I’ve learned so far is that the need for our services is vast and unending. Even the best laid plans can be railroaded by the unexpected. I am so fortunate to work with level-headed, detail-oriented peers who respond quickly and find ways to do the near impossible. Every day I hear another story of how we roll with the punches and find ingenious ways to reunite pet families.

Where are you originally from and what brought you to Austin? Mariko holding a cocktail

I’m from Houston originally. After graduating college, I didn’t want to move home, didn’t want to stay in the same town as I had gone to university. I had spent a lot of time in Austin and really liked the city. This seemed to be a good place to start a whole new life. I’ve lived here since with no regrets.

Before coming to PetRelocation, what was your job?

Before finding my way back into office management I was in the service industry. I started out as a barback and worked my way into managing the bar at Péché. I have also worked private events with the folks at the Roosevelt Room, and their Christmas themed annual pop-up, Miracle on 5th Street.

Who do you think makes the best margarita in Austin, Texas?

Man, that’s a tough one. Still, I have to give props to my friends Caer Maiko Ferguson, of Last Straw and Sharon Yeung, of Roosevelt Room. They’re two of the most talented bartenders I know, with exquisite technique and impeccable palates. I would put their margaritas up against anyone else’s in Austin.

Let’s say Hollywood is making a movie about your life. Who plays you?

Well, it’d have to be an actress versed in both comedy and drama, so I’d probably say Saoirse Ronan. I’ve always been impressed by her ability to convey such complex and nuanced characters.

Anything else you’d like to add about PetRelocation or yourself?

In the last year, I’ve been fortunate to work with some of the smartest people in the world, and that if you’re reading this, in the middle of all this chaos, thinking who can help me get my pet safely to my new destination, you’ve found the right place, and the right company. I’m lucky to be part of such a special team.


Mariko and her teammates on Earth Day, 2019.


We feel the same way about working with you, Mariko! Find out more about working at PetRelocation on our Team page.


PetRelocation Team




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