Our Thoughts on the United Airlines PetSafe Suspension

And what we can all do to improve pet travel.

In light of the recent events involving United Airlines pet travel and the subsequent suspension of their PetSafe program, we wanted to provide some perspective based on our experiences shipping thousands of pets with them over the past 15 years.

First and foremost, it is always deeply saddening when any circumstance results in the injury or loss of a pet. As a company of animal lovers who dedicate our days to moving pets safely around the world, we sympathize with anyone affected by an unexpected event such as this.

As an expert in the pet shipping industry, we do everything we can to educate pet owners on the role they can play in a pet’s safe travel experience. It is our responsibility as a service provider to continually evaluate industry standards and work with all parties involved to make improvements that ultimately benefit pets and their owners. We believe that a holistic focus on travel preparation from in-home crate training to consistently re-evaluating pet shipping methods, can only create more success stories and help significantly reduce avoidable incidents.

The United Airlines PetSafe program (which is unrelated to in-cabin travel) in particular is a pet shipping method we have not only worked with but have spoken highly of for several years—a position born out of thousands of happy reunions and relocations that perhaps may have never happened without PetSafe.    

The decision to halt and conduct a thorough and systematic review of the country’s largest program that moved over 130,000 pets last year is an indication of a commitment to ensuring the comfort and safety of animals in their care, and while we acknowledge that no pet shipping program is devoid of human error or unexpected (and sometimes uncontrollable) events, we would not recommend booking pets with an airline we feel is inherently unsafe for pet travel.

It is important to remember that over 99% of healthy pets can and do travel safely, but that percentage can still go up, and we would like to encourage everyone involved in this industry to join us in continuing a mission to ensure even more pets around the world complete their journeys in safety and comfort.

If you would like to read testimonials from pet owners across the globe whose pets traveled on United Airlines in recent years, we invite you to visit our PetSafe Travel Stories page to learn more about all of the safe and often heartwarming relocations PetSafe has facilitated over the years.


PetRelocation Team


Air Travel, Airlines, News



United States
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