The PetRelocation team is a hard-working, knowledgeable bunch who share the common belief that pet moves can and should be incredible experiences.
Anna, our detail-oriented Administrative Assistant, helps us to achieve this goal through the work she does every day -- whether it's communicating with vet offices or helping to book flights, she's always ready to help where she's needed (something her coworkers truly appreciate).
Find out more about Anna and her contributions to our pet shipping team!
Why did you decide to apply to PetRelocation initially?
I wanted to have a job that was as meaningful as what I was doing before. Previously I was working at an animal hospital, but being allergic to cats, it made it difficult. After researching the company and the roles available, I was dead set on getting a job here. I did temp work for a year before being offered my current role at the company. #dedication
What’s the best memory you have from your first month working here?
My dog Toby had his first of four surgeries shortly before my first day of work. Throughout his recovery, people would come up and ask me how he was doing and how I was doing. It was so nice to have colleagues be genuinely concerned for me and my family and offer their help and support.
Another great memory is when I was able to look back at the end of my first 30 days and see all I had accomplished.
What has been your favorite story to tell others about day to day life at PetRelocation?
I love being able to tell people where I work and what we do, especially the types of animals we move! All things from dogs and cats, to snakes, zebras, and almost everything in between. Aside from bringing in my dog, I get to love on my coworker’s dogs! Every time Goonie comes in, I steal her for a bit and she lays in my lap while I work. It’s quite the life.
You originally interviewed with the company about 8 months before the right role opened up on the team. Can you talk about what your interview experience was like?
I had submitted my questionnaire in January of 2014 after applying for a Client Care Specialist role. I was told that they did not have an immediate opening, though they would keep my information on file. Fast forward to September, when I received my first phone interview. My second phone interview was with Kevin, our CEO, in October. After passing those first three rounds, I was invited to a group interview with four other candidates in November. My final interview was shortly after the holidays, and the offer came at the end of January of 2015.
It was quite the interview process when I look back at it. The group interview was intense because I had never been through that before, but it was a unique experience for me. I really liked my final presentation, because it was the one area we were tested on that I truly excelled in. I would do it all again if I had to.
What about when you got the call from HR about the Support role?
During my final interview after I gave my presentation and answered everyone’s questions, I found out was interviewing for different role than the one I originally applied for! HR explained the details of the role, and asked if I would still like to move forward with the new position. I agreed, and just two days later I got the call being offered the job!
There was been a lot of automation and technology advances in PetRelocation over the last year. How has that impacted the work you do today?
We have actually been able to add new processes to my job because of the new automated advances we have made within the company. It’s been a great experience to see how far we have come within the year, and I'm looking forward to the new areas in which we can continue to improve.
This has given me the opportunity to see how we can automate more processes within the company, and how I can grow in my journey here.
Now, almost a year in to your tenure, what has been the biggest surprise or change in that time frame for you?
How quickly new regulations change for different countries and airlines. It’s quite an exercise to keep up with the changes, but we always tackle them as a team. All of our roles are connected, so when we're made aware of a new rule or process, we work together to help get pets where they need to go.
What do you think will change about pet travel in the next five years?
I think airlines will continue to change their pet regulations to become more pet safe. I also think countries will start standardizing their import and export processes across the board.
I am looking forward to airlines catering to pets as much as they do to people. Pet travel will always be needed as the world grows, and we will still be here helping people with their journeys, wherever life takes them.
What advice do you have for people who want to join the PetRelocation team?
PetRelocation is such an awesome place to work! While we do have fun and have a great company culture, we also work really hard. If you're looking to join PetRelocation, bring your A game (fun and friendly attitude, attention to detail, and passion).
Anna and her husband Peter
What do you wish other people knew about the company?
There’s so much work that goes into each and every move. We genuinely care about your pets as if they were our own. So many things go on behind the scenes at all hours of the day and night to make sure the move goes off without a hitch. If something does come up, we have a whole team dedicated to fixing the problem so your pet gets to you safely. Believe us when we say we treat every move as if it were our own pets traveling.
What’s your best hidden talent?
I’m double jointed in my elbows.
If you could pick a famous animal, any famous animal, to be your family pet – which animal would that be and why?
Since there are so many, I would like to choose all of them. K-9 from Doctor Who, a tribble, Flipper, Wishbone, an elephant... my list goes on. Each one has its own reasoning, but each one would be amazing. I mean, could you imagine bringing a tribble into work, let alone an elephant?
Say you have friends coming into Austin for the weekend. What one thing do they absolutely need to do or see so they can get the “Keep Austin Weird” experience?
Depending on the time of year, there are so many options to choose from! From SXSW to festivals and events, there’s something new to do every weekend. I like to take them along South Congress into all the shops and food trucks that line both sides of the street. Then stop by our favorite watering holes (Little Woodrow’s or Opa!) where we can bring our dog Toby, and then grab dinner at a new restaurant.
There's so much to experience that you can't simply do it in one weekend. I recommend visiting as often as you can to get the "Keep Austin Weird" experience.
Toby at Dogtoberfest
Hollywood wants to make a movie about your life. Who do they cast to play you?