The Core Values here at PetRelocation—Integrity, Teamwork, Wisdom, Commitment and Innovation—drive the work that we do and are illustrated by the people we hire.
Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.
Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.
My Journey with PetRelocation (so Far)
Day to Day
Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.
Rats, fish, birds, snakes—they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!
How I Got Here
When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!
Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!
The Best Parts
The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.
Continuing the Journey
Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation—a leader in our industry and a knowledgeable team that makes it all possible.