Welcome back to our two part series exploring the secret lives of pet shippers! As we began to discuss in Part One, helping pets relocate to a new home with their families is all about being detail-oriented and obsessed with pet safety.
Straight from our team, here's more about what it's like to work in this unique industry.
Relocating pets is a challenging profession, but there are great things about it, too. In particular, our team of pet shippers agrees that connecting with clients over their precious pets is one of the best perks of the job. Our inboxes and Facebook page are packed with pet photos, clients typically keep in touch with us well after their moves are complete, and even in times of stress, it's easy to remember why we do what we do.
“My favorite parts of this job is the relationship you build with the clients and their pets. There are some amazing people out there with wonderful life experiences that you get to hear about and sometimes experience with them. Helping people and pets go through a difficult situation safely is completely rewarding.” - Bethany, Customer Experience Analyst & former Relocation Coordinator
Bethany at a client's check-in
Though PetRelocation operates with traditional Monday through Friday business hours (8:30 a.m. - 5:30 p.m. CT), our Relocation Coordinators are often working early mornings, late nights, and even weekends to make sure their clients' pets are well taken care of. If a client has a last minute question or when a weather delay throws a kink into a pet's travel plan, the designated Relocation Coordinator is on hand to make sure things go smoothly.
“Overall, I always allow for the possibility that something could change and need to be reworked—this keeps me on my toes and ready for anything.” -Linda, International Relocation Coordinator
Based on the reactions we receive from clients, friends, and family, the most common misconception about helping pets move is that it's “just booking a flight.” In reality, hours of work go into planning and carrying out a pet relocation, as government regulations, airline policies, routing puzzles and the possibility of unexpected complications mean that no two pet moves are alike. This is a job that requires knowledge, flexibility and the ability to create calm in the face of chaos and complexity.
PetRelocation has a pet friendly office, of course
“Many people don't realize how incredibly complex even a seemingly ‘easy’ pet move is. There are so many more rules, requirements and little details along every step of the way that can and do cause huge problems for a pet owner if not completed perfectly.” -Catie, Pet Relocation Consultant
“Who knew that at the end of a day I could be exhausted after working to arrange a rush move for a French Bulldog!” - Ashley, Strategic Accounts Manager
Pierre, one of the thousands of pets we've relocated