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Help Me Move My Pet

Microchip Questions for EU Pet Travel

Monday, July 21, 2014 by Pet Travel Questions

Name: Kerstin
Number of Pets: 1
Pet Type: Dog
Pet Breed: Toy Poodle
From: Alabama
To: Netherlands

 

Dear PetRelocation,

I am traveling in August, first to the Netherlands and then to Germany. I had my 5 1/2 month old dog microchipped last week and he had a rabies vaccination in May. There seems to be confusion online and I am not sure now if everything is in order -- does he need to be re-vaccinated for rabies or is the vaccination in May enough?

Some comments lead me to believe that he needs a new vaccination now and that I have to wait 21 days after that before we can travel. I have read the German authorities website and it is nowhere stated that the rabies vaccination is only accepted if it happened after microchipping the dog. Can you please clarify that for me?

Thanks,

Kerstin

 

Hi Kerstin,

Sure, we'd be happy to provide some information. The USDA website states that pets going to the Netherlands must be microchipped first, then given a rabies vaccine, and then a waiting period of at least 21 days must elapse. (The same is true for Germany.)

In terms of general pet travel advice, we recommend choosing a pet-friendly airline and making sure your dog is comfortable spending time in his travel crate in the weeks before departure. Hydration is also very important.

Please feel free to peruse our blog for more information regarding international pet travel, and let us know if you're interested in finding out about our door-to-door services.

Good luck with everything, and thanks for your question!
 

Questions about Bird Travel to Hawaii

Thursday, July 24, 2014 by Pet Travel Questions

Name: Cayla
Number of Pets: 1
Pet Type: Small Bird
Pet Breed: Cockatiel
From: Mainland United States
To: Hawaii

 

Dear PetRelocation,

I know there are a lot of regulations with quarantine and regulations with dogs and cats going to Hawaii, but what will I need for my bird? I know she'll need a health check-up two weeks prior to flying, and I was told the vet should have everything in order for us to move to Hawaii.

I would just like to double check.

Thanks,

Cayla

 

Hi Cayla,

Thanks for the question, we'd be happy to offer some direction. According to the official Hawaii government website, most bird species require two different permits, including -- since you're coming from the Mainland United States -- this import permit.

In addition to those official Hawaii-specific details, here is more general information from our blog about transporting birds. It's important to secure the correct airline-approved travel container and to make sure you understand all airline regulations and import procedures in order to avoid delays. Please note that the Honolulu airport is the only entry port for birds in the state, for example.

Please contact us if you think you'd like some help relocating with your bird, and good luck!

Pet News Round-Up: It's a Pet-Friendly World

Friday, July 18, 2014 by Caitlin Moore

Ikea's brilliant pet adoption program.

The DOT has issued new reporting rules for airlines regarding pet travel.

Video: Dogs in wheelchairs playing fetch.

Dogster's Editor's Picks.

Dog Fancy has named Austin, TX (where we're based!) DogTown USA 2014.

Home builders are adding rooms just for pets.

Examining dog-human connections (in therapy).

 

cat on records

Have a good weekend, pet lovers!

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Dog Travel from Australia to Canada

Wednesday, July 16, 2014 by Pet Travel Questions

Name: Keiran
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Blue Staffy
From: Sydney, Australia
To: Banff, Alberta

Hey there,

I'm moving from Sydney, Australia to Banff, Alberta on the 15th of October 2014. I would love to take my American Blue Staffy over to live with me. I was just wondering what I need to do to get him over there and also would like to know how much it will cost?

Any help would be appreciated.

Kind Regards,
Keiran
 

Hi Keiran,

Sure, we'd be happy to offer some information.

First, take a look at the pet import requirements for Canada. Via the official government website, you'll see that you'll need a rabies vaccination certificate or a vet health certificate. Be sure to look over these details carefully to avoid any problems or delays.

In terms of additional pet travel information and tips, you're welcome to take a look at our blog. We recommend choosing a pet-friendly airline and finding out what their particular requirements are, helping your dog to be well-acclimated to his travel crate, and discussing any health-related questions with your vet.

One further thing to note: some airlines (including Air Canada) require that American Staffordshire Terriers and other "strong breeds" travel in reinforced crates, so you'll want to double check with the airline you're planning to use to find out if they impose this rule.

Hopefully this helps to get you started! If you'd like to find out more about our door-to-door services, please fill out our free quote form. Generally our international moves begin at around $2500 USD, but with more details will be able to give you a more precise estimate.

Thanks for reaching out, and good luck!

Cat Travel to Australia from Non-Approved Countries

Tuesday, July 15, 2014 by Pet Travel Questions

Name: Kariem
Number of Pets: 1
Pet Type: Cat
Pet Breed: Persian
From: Saudi Arabia
To: Australia

 

Hi PetRelocation,

I am in Saudi Arabia and planning to bring my cat to Bahrain. Could you offer some guidance about how to export her to Australia?

Thanks,

Kariem

 

Hi Kariem,

This is a good question, as Australia is a rabies-free country and moving pets here requires following particular processes very carefully.

It sounds like you know that cats can't move directly to Australia from Saudi Arabia -- here is more information about moving from a non-approved country. If you choose Bahrain as your country of departure, you'll need to follow the rules as outlined and complete all rabies vaccines, examinations, etc. in Bahrain.

The official Australia Government website also offers detailed instructions and a planning tool that will help you arrange the steps punctually and correctly. There have been a few recent rule changes regarding pet imports to Australia, and we've been hearing reports that some people have been encountering delays and extra fees due to not following procedures carefully enough.

Other than that, we can offer a few basic pet travel tips: choose a pet-friendly airline, help your cat to become acclimated to her crate, make sure she's well-hydrated before, during and after flight, and consider hiring professional assistance if you're unsure of anything.

If you'd like to find out more about our services, please fill out our free quote form.

Thanks for the question, and good luck with your move!

Dog Travel to Puerto Rico

Monday, July 14, 2014 by Pet Travel Questions

Name: Pia
Number of Pets: 1
Pet Type: Dog
Pet Breed: Doberman
From: New York, USA
To: Puerto Rico

 

Dear PetRelocation,

I'm going to be staying in my new home in Puerto Rico for 2-3 months over the winter and need to take my dog because it's too long for me to be separated from her. She is a rescue dog and she has been through a lot of abuse before I took her into my home, so I don't want to put her through such a long separation. Besides, I'm going to be living there permanently sometime soon and I need her to get used to her new home.

After doing a lot of research on the Internet I'm finding out that it's a lot more difficult as I thought. What if any advice do you have for me??

I always fly JetBlue because that is one of the best and cheapest airlines to Aquadilla, PR but they are not very pet friendly when it comes to my size dogs!

I would appreciate any good advice and thank you for your time!

Regards,
Pia

 

Hi Pia,

Thanks for your question, we'd be happy to offer some information. Pet travel can definitely seem overwhelming at first glance, but after spending some time learning more about the process it's common to start feeling a little more at ease.

Here are a few links that will help to get you started:

 

In terms of airlines, it's very important to choose a pet-friendly carrier. We often use United, for example, because they have an established PetSafe program.

Please know that it can be demanding and expensive to travel long distances with pets, and many pet owners decide that, while a permanent relocation warrants bringing their furry family members along, shorter trips or vacations often don't. Often it's in the pet's best interest to leave them with a trusted sitter rather than put them through the travel process repeatedly, but that's something that's up to you, of course. Feel free to discuss the issue with your vet as you work towards making a decision.

Hopefully this information points you in the right direction, Pia. If you're interested in finding our more about the door-to-door services we offer, please fill out our free quote form.

Thanks again for reaching out, and good luck with everything!


 

Preparing Pets to Relocate to Australia

Monday, July 7, 2014 by Pet Travel Questions

Name: Tyler
Number of Pets: 2
Pet Type: Dog
Pet Breed: Labrador, Shar-pei
From: United States
To: Australia

 

Dear PetRelocation,

My wife and I are planning on moving to Australia this fall and want to take our two dogs with us on the trip. We recently lived in Korea for a year with the two dogs (the dogs are from USA originally) so they have had the rabies blood work (summer 2013), microchip, and all of that good stuff. Are we going to have any major problems moving them to Australia with us?

Thanks,

Tyler

 

Hi Tyler,

Thanks for your question. Moving pets to Australia is a process that takes several weeks and it requires carrying out a series of steps very carefully. It sounds like you may be in good shape (especially because your dogs are used to traveling in general), but you'll want to visit the official Australia Government website and use the information and planning tools they provide to make sure everything is in order to meet your desired departure date. Take a look here.

Also, in case you weren't aware, Australia recently increased the costs associated with importing pets. Here is more information about the new price structure.

Aside from that we can offer the standard advice: choose a pet-friendly airline, make sure you have the correctly-sized travel crates (and if they've been in storage make sure they are still in good shape), and help your pets to be as healthy and hydrated as possible before the trip. If you think you'd like to hire some assistance, you're welcome to contact us for a free quote for our door-to-door services.

Hope this helps, Tyler. Let us know if you have further questions, and good luck!

French Bulldog Travel Tips

Thursday, July 10, 2014 by Pet Travel Questions

Name: Diane
Number of Pets: 1
Pet Type: Dog
Pet Breed: French bulldog
From: USA
To: South Africa

Hi,

I was wondering... my dog is up to date with all shots and is healthy. I need to go to South Africa for a month -- will my dog be quarantined when entering South Africa? When we come back to the USA will he be quarantined?

Thanks,

Diane
 

Hi Diane,

There is currently no quarantine requirement for pets entering either of these two countries. You will need to follow each country's entry guidelines, however; here are the pet import requirements for South Africa and here are the pet import requirements for the United States.

When taking a short back-and-forth trip like this, it's important to do your research carefully and help prepare your dog as much as possible. Find out exactly what the airline requires, procure the right travel crate, and plan out all the details regarding health paperwork and vaccines.

Be aware that French Bulldogs are sensitive travelers due to their higher susceptibility to breathing issues caused by stress and high altitudes, so you'll want to talk to your vet about any concerns you have and take every precaution possible to avoid any issues. You can read more about traveling with snub-nosed breeds on our blog. In general we suggest choosing roomy travel crates for snub-nosed pets and helping them to be be as healthy and hydrated beforehand as possible. Be aware that many airlines do not fly snub-nosed breeds.

To be honest, many people who initially plan to bring a pet on an international vacation (especially one who faces particular challenges) soon realize that the financial costs and time demands make it much less simple than they initially thought, and it actually makes more sense to leave the pet at home with a trusted friend or pet sitter. This is a decision to make after speaking to your vet and doing some research about the process.

Hopefully this gives you a few things to think about, Diane. Please let us know if you have any further questions, and good luck with whatever you decide!

 

Are There Breed Restrictions for Dogs Traveling to the United States?

Wednesday, July 9, 2014 by Pet Travel Questions

Name: Henry
Number of Pets: 2
Pet Type: Dog
Pet Breed: Rottweiler
From: Venezuela
To: Miami, FL

Hi,

I would like to know if i need any specific paperwork to bring my Rottweilers into the United States. Also I just need the screwworm proof, rabies vaccination, and a veterinary certificate, right?

Thanks,

Henry

 

Hi Henry,

Thanks for your question, it sounds like you're on the right track. In addition to the items you mentioned, you will not need any kind of breed-specific paperwork. The United States does not make distinctions between breeds when it comes to importing pets, and in general it's one of the more straightforward countries when it comes to pet travel.

Flying with large dogs may require you to seek out custom crates -- here is more information about pet travel crates as well as the answers to a few basic pet travel questions. We recommend choosing a pet-friendly airline and researching their policies well in advance so as to avoid any surprises.

Hope this helps! Please let us know if you think you'd like to enlist some help with your relocation, and either way good luck with everything.
 

How to Start the International Pet Travel Process

Wednesday, July 2, 2014 by Pet Travel Questions

Name: Ashley
Number of Pets: 1
Pet Type: Dog
Pet Breed: Lab Mix
From: San Diego, CA.
To: Sicily, Italy

 

Dear PetRelocation,

I am so lost about where to even begin to plan travel for my four-legged baby. Any help you can provide would be wonderful!

Thanks,

Ashley

 

Hi Ashley,

Thanks for contacting us with your question! We'd be happy to offer some assistance -- most people begin the pet travel process feeling pretty anxious but the more information you have, the easier it becomes to put together a safe trip.

To start, here are the pet import requirements for Italy. You can also check the USDA website for additional details. Your dog will need to be microchipped and then receive the basic vaccines as listed. You'll also want to choose a pet-friendly airline, help your dog grow accustomed to the travel crate, and possibly hire an agent or pet relocation professional to help you.

For your reference, here are a few frequently asked pet travel questions and answers. Hopefully this will help to get you started, and if you have more questions or would like to find out more about our services, you're welcome to contact us.

Good luck with the trip!!
 

International Air Travel with Older Dogs

Wednesday, June 18, 2014 by Pet Travel Center Questions

Name: Anoek
From: New York, NY
To: Amsterdam, Netherlands
Pets: Trusty, mini-poodle, 15 pounds, 15 years old; Roamer, mini-poodle, 16 pounds, 9 years old

Hi PetRelocation,
 
What do I need to know to move my pets to the Netherlands? Also, one of my dogs is pretty old and I have concerns about his health. Any information you can provide would be appreciated.
 
Thanks,
Anoek
 
 
Hi Anoek,

Thank you for submitting a question to us! We'd be happy to offer some advice.
 
To begin, take a look at the pet import requirements for the Netherlands. Your dogs will need microchips and basic vaccines as well as a vet health certificate filled out by an accredited veterinarian.
 
We also suggest choosing a pet friendly airline (we often use Lufthansa, KLM and United for our clients' pet moves), and if your dogs don't spend much time in a travel crate, help them become acclimated to their airline-approved crate in the weeks before you move. For your reference, here are a few frequently asked pet travel questions (and answers) that should shed light on the entire process.
 
In regards to your dog's age, please review this information containing tips for flying with older dogs. It would be a good idea to discuss your concerns with a vet, of course, and there are other things to do and think about before your relocation. Be aware that we have flown many elderly dogs safely, but it's a decision you'll want to think carefully about and prepare for as best you can.
 
We hope this helps! Please contact us if you have more questions and think you'd like to hire some assistance with your move. Either way, good luck with everything.
 

Pet Air Travel to China

Monday, June 16, 2014 by Pet Travel Questions

Name: Yi
Number of Pets: 1
Pet Type: Cat
Pet Breed: Mixed
From: Berlin, Germany
To: Shanghai, China

Hello There,

I have a pet cat (three years old) that I wish to bring to China from Germany and I have a few questions that I hope you can help me answer:

1. How easy is it to bring a pet to China and will there be a quarantine period? I've read conflicting documents that there's no quarantine for animals coming from the EU, to ones that say that there's a 30-day quarantine period.

2. How easy will it be to bring the cat back to Germany from China? Is there a quarantine period? Should I get a EU pet passport before I fly to China so it's easier for the animal to come back here?

3. What will be the cost (door-to-door or airport-to-airport) to bring the cat from Berlin to Shanghai? I just need a ballpark figure so I can work out the details of the move.

Thank you so much for your help and I look forward to hearing from you soon!

Cheers,

Yi

 

Hi Yi,

It's great to hear from you and we'd be happy to offer some information.

To start, take a look at the pet import requirements for China. Whether or not you face a quarantine primarily depends on the port of entry, and we highly recommend hiring some professional assistance so as to avoid any delays in helping your cat make a smooth transition into the country.

We also recommend choosing a pet friendly airline and working to help get your cat as comfortable in the travel crate as possible. Here are a few helpful pet travel tips to get you started.

If you're looking for door-to-door services we'd be happy to speak to you further and offer a cost estimate, but roughly speaking our charges for a move like this would start at around $2500 USD. If you just want help for part of the move, we recommend checking with IPATA.org or Globy Pet Relocation to find local, knowledgeable agents.

As far as returning to Germany, you can find more information here and here. China is a "third country" so the rules are a little different (and not as easy) as if you were returning from another EU country. That's not to say it's impossible, though (and there isn't a quarantine) -- you'll just need to make sure you follow the guidelines carefully.

Again, please let us know if you'd like some help with any of this, and good luck with everything!
 

Dog Travel to South Africa

Thursday, June 19, 2014 by Pet Travel Questions

Name: Linda
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Poodle and Mix
From: Texas, United States
To: Johannesburg, South Africa

 

Hi PetRelocation,

What is involved in moving my pets with me to Johannesburg from Texas?

Thanks,

Linda

 

Hi Linda,

Thank you for your message -- international pet travel can certainly be challenging to figure out and we'd be happy to offer you some guidance.

Take a look at the pet import requirements for South Africa for an idea of what you'll need to do. Also, here is a link to the USDA website with information about the health certificate and vaccine requirements.

In terms of general pet travel procedures, you'll want to book a flight on a pet friendly airline and make sure your dogs are as acclimated to their travel crates as possible. Here are a few frequently asked pet travel questions and answers for further information about what to do to prepare your dogs for a move.

Hope this helps to get you started! If you're feeling overwhelmed and think you'd like some help, feel free to contact us to talk more about our services and the estimated costs for a move like yours. Good luck with everything.
 

Questions About Rabbit Travel

Tuesday, June 24, 2014 by Pet Travel Questions

Name: Aaron
Number of Pets: 1
Pet Type: Rabbit
Pet Breed: Mini lop
From: Sydney, Australia
To: Manhattan, NY, USA

 

Hi PetRelocation,

Have you guys moved a rabbit across the world before? Is it difficult, or would it be too hard on the pet?

Thanks,

Aaron

 

Hi Aaron,

Great question. Yes, we have safely moved rabbits internationally (in fact this is Walter, who we recently helped relocate from Hong Kong to Los Angeles). And yes, it is a delicate process that you'll want to consider carefully.

Rabbits are often very sensitive to the stress of travel, so when moving them it's important to keep them well-hydrated before and after and to ensure they have a travel crate that allows plenty of good airflow. They should also only fly with a pet-friendly airline and be well taken care of when boarding and leaving the plane.

If you'd like to talk to one of our specialists about what the process entails, please contact us. It's also a good idea to talk to your vet about any concerns you may have.

Hope this helps a little, Aaron. Let us know if we can be of further assistance, and good luck with everything!

 

rabbit

Dog Travel to China: Quarantine Questions

Thursday, June 12, 2014 by Pet Travel Questions

Name: Mark
Number of Pets: One
Pet Type: Dog
Pet Breed: Border Collie
From: Not Moving but from USA
To: China


Hello,

I have been asked about coming to China at the end of August with one of my dogs who is actually a service dog for me, but I am going to do a Frisbee dog demonstration and help organize a competition. I have traveled numerous times to Europe and South America and I have no problems. I have done a lot of searches and get different answers --  yes there is a quarantine or no there is not a quarantine... Can you offer any guidance?

Thank you so very much for any help,

Mark
 

Hi Mark,

Thanks for checking in with us. Being an experienced pet traveler is great -- you'll face fewer surprises overall. China is a special case, though, as quarantine rules depend on the port of entry. We highly recommend working with a professional pet transporter of some kind to help you arrange the logistics and ensure that you can avoid any hold-ups.

You're welcome to give us a call or fill out our quote form, and if you want to research all your options you can search for agents via IPATA.org. There is also a service provider called Globy Pet Relocation that works out of China -- they're worth checking out, as well. For your reference, here are the pet import requirements for China.

If you decide to go to China, returning to the United States is a relatively straightforward process. Generally you'll want to double check with the airline to make sure you're doing all that they ask. Typically pets need a vet health certificate for the airline, and if your dog is traveling as a service animal different rules may be in place.

As you can see, traveling to China with a pet requires balancing a lot of variables, but we'd be happy to speak to you about your options if you have more questions. Good luck, and let us know if we can help!

 

Pet Travel Story: "Our Sweetest Macaroon"

Wednesday, June 11, 2014 by PetRelocation.com Customer

Name: Michiko
Pet's Name: Macaroon
From: Las Vegas, Nevada, USA
To: Hong Kong
 

I cannot thank you enough for how Tobi and Sarah helped us with the move of our Macaroon from Vegas to Hong Kong.

She is a French Bulldog and because of her snub nose most of the airlines won't accept our baby, but luckily Tobi and Sarah helped us out and finally found her the best animal friendly airline. The process was so smooth, well-prepared and organized.

Now we are all relieved and getting ready for our hassle-free relocation. We highly recommend PetRelocation to all who cherish their pets!





 


How to Choose the Right Pet Travel Crate

Thursday, June 5, 2014 by Pet Travel Questions

Name: Catherine
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mix, Terrier/Hound
From: United States
To: Ireland

Hi PetRelocation,

My dog is about 35lbs, roughly 32" long and 24" tall. She's really not a very large dog but I'd rather get her a crate that is too big than too small. Should I get the large size crate or would that be too big? Is it bad to have too big of a crate?

Thanks so much!
Catherine
 

Hi Catherine,

That's a great question that touches on some important pet travel issues. The answer is, it's better to err on the side of caution and go with the larger crate. The more airflow and space your dog has, the safer and more comfortable the trip will likely be.

In terms of your dog's safety you can't really have a crate that's "too big," but please note that cargo rates are based on weight (this is the primary reason it costs more for large dogs to travel), and also not all airplanes are equipped to handle the largest crates. Be sure to check with the airline you'll be using to find out everything you need to know before you book your flight.

Here's a little more information about pet travel crates, including measuring tips. Please let us know if you have any more questions or if you think you'd like some help with your move, and good luck with everything!

 

Measure carefully to choose the right travel crate!

Pet Travel to England

Wednesday, June 4, 2014 by Pet Travel Questions

Name: Nitika
Number of Pets: 1
Pet Type: Cat
Pet Breed: Long-haired House Cat
From: Oslo, Norway (Gardemoen Airport)
To: Waybridge UK, (Heathrow)

 

Hi,

I do have some questions: How much will this cost? Can the relocation be timed to match my arrival in the UK? This is to ensure minimum transit and in-crate time for the cat. How is PetRelocation different from airlines like Lufthansa and British Airways? Do you offer more options?

Best Regards
Nitika

 

Hi Nitika,

Thanks for submitting a question to us, we'd be happy to offer some guidance. First, here are the pet import requirements for the UK. Your cat will need to follow a few rules and show proof of updated vaccines, etc. in order to be admitted to the UK.

Regarding what we do: We provide door-to-door pet transportation services, which means we help plan the pre-move details (like vaccines and paperwork), we book the flight on a pet friendly airline (often British Airways or Lufthansa), oversee customs clearance and arrange transportation to and from the airport on both ends of the trip.

Usually our clients are not on the same flight as their pet, and we try to time the arrival so that it works for the pet owner (often pet parents want to travel first so that they'll have a chance to set up the new house before reuniting with their pet).

Our costs for moving one small pet internationally usually begin at around $2500, however the actual price will depend on several factors. Handling the move yourself will probably be a cheaper option but will simply take more of your time and effort. Reasons people hire us include not having the time to plan a move or feeling overwhelmed by the process and wanting to leave the details to an experienced team.

We'd be happy to chat if you have more questions for us, Nitika. Either way, good luck with everything!

 

Cat Move Story: Mega's World Travels

Monday, June 2, 2014 by PetRelocation.com Customer

Name: Debora
Pet's Name: Mega
From: Flyinge, Sweden
To: Northern Colorado, USA

I am writing to thank PetRelocation for its work in relocating Mega from California to Sweden in June 2013, and from Sweden to Northern Colorado this past April. In particular, I thought Anna Wasim did an outstanding job responding to a last-minute schedule change which could have been a disaster!

Mega's travel schedule had been confirmed several weeks in advance of our planned departure from Sweden. As we were moving to an empty house in Colorado, I had planned to arrive a day earlier than Mega in order to have things ready for her arrival. A few days before Mega's flight, Anna learned of the Lufthansa pilot's strike, which could have stranded Mega in Frankfurt for several days. Anna quickly came up with an alternate plan, which included having Mega fly a day earlier and boarding overnight in Denver.

As you can imagine, a household move of this distance is very stressful, to say the least. When I landed in Denver (on a different airline, at a later time) I was thrilled to find an email with a photo of Mega, showing that she had arrived safely at the boarding facility in Denver. Your local agent delivered Mega to our new home safely the following afternoon.

I truly appreciate your help with both moves, especially your guidance in ensuring the paperwork was in order for all the countries involved. I plan to stay put for quite some time, but should I ever need to move a pet in the future, I would not hesitate to call you again.