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Traveling Internationally with Service Dogs

Wednesday, September 24, 2014 by Pet Travel Questions

We recently received a question via email asking how to bring a service dog to Australia, and thought it would be a good opportunity to go over a few basic rules and best practices for traveling internationally with an assistance animal.

  • Traveling with service dogs means following different airline procedures for the most part, as airlines often allow pets in the cabin in these instances. Here are the instructions for traveling with a service animal via United and via Lufthansa, for example.
  • Here is an overview of the rules for service dogs for Australia; owners must fill out an application to be approved before they can complete the import steps. Usually pets entering Australia must undergo a 10-day quarantine in an approved quarantine facility, but service dogs can fulfill the quarantine at home with their owners.
  • Be prepared to show official paperwork proving your support animal is legitimate (this will likely be a letter from your medical doctor or mental health professional).
  • Typically service animals need to fit on the floor in front of the passenger chair (and can't sit on the seat), and they travel free of charge.
  • Space can be limited in the cabin, so contact the airline well in advance to tell them you'll be traveling with a service animal.
  • Even though airlines probably won't require that service animals adhere to usual animal rules (traveling in the cargo area, etc.), countries still will. Find out what vaccinations and paperwork will be required for import and allow a few weeks to prepare.
  • Note that carriage can be denied if an animal is loud or acting in a way that disturbs other passengers -- properly trained service animals shouldn't be a problem, but people who bring a noisy Chihuahua along as an emotional support animal may not be accepted to fly.
  • In addition to verifying country import rules, whenever you're planning to travel by air with a service animal it's a good idea to contact the airline directly to find out about the procedures (information isn't always available online and it can sometimes change).

service dog

Photo Credit: www.servicedogproducts.com

 

Need some help? Please contact us to speak to a Specialist!

Will Tomorrow's Lufthansa Strike Affect Pet Travel?

Monday, September 15, 2014 by Pet Friendly Airlines

Update: The planned pilots' strike for 9/16 has been cancelled. Lufthansa flights should be operating smoothly tomorrow.

Lufthansa pilots are planning an eight hour strike on Tuesday, Sept. 16, however the airline has announced that no cancellations are anticipated and pet flights will still take place. Some intercontinental flights will run earlier or later than originally scheduled, but Lufthansa aims to keep delays and irregularities to a minimum.

The strike is set to run from 2 a.m. to 10 a.m. CST, and long-haul flights departing from Frankfurt (Lufthansa's primary hub), will be affected.

Pets flying internationally are often routed through Frankfurt, where they can take advantage of Lufthansa's Animal Lounge. Whenever a delay occurs (due to a strike, weather or other reason), the staff on hand is trained and ready to take good care of pets until they are cleared to move forward to their next destination.

If you or your pet will be flying with Lufthansa tomorrow be sure to check the current schedule carefully, and please contact us if you have any questions.

 

Photo Credit: Reuters/Joe Skipper

Pet Travel News from Around the World

Friday, September 12, 2014 by Caitlin Moore

Explore the Heathrow Animal Reception Centre (HARC).

Underwater pictures of cute puppies.

Again, luxury dog travel.

Pet Move of the Month: Gordon the horse moves across the United States.

Check out the latest issue of Family Dog magazine. (They profile PetRelocation!)

Despite protests from pet owners, Eurostar still does not allow pets on board.

RIP Zeus, who was the world's tallest dog.

Read about two cute Chihuahuas who moved from California to Australia!

 

darcy

Have a good weekend!

Traveling Internationally with Dogs and Turtles

Thursday, September 11, 2014 by Pet Travel Questions

Name: Paula
Number of Pets: 4
Pet Type: 2 dogs and 2 turtles
Pet Breed: Dogs: very small mixed breed (similar to Chihuahua); Turtles: semi-aquatic
From: Portugal
To: South Africa

Hi!

I've looked through your wonderful site but didn't find the answers to these questions:

  • Is it advisable to subject the dogs to so many travel hours?
  • Will we have to take a direct flight or will our dogs be allowed in an airport for a connecting flight?
  • Are turtles allowed to be taken overseas? Do they also need veterinary clearance, etc?

Thanks :)

Paula
 

Hi Paula,

Thanks for the kind words! We'd be happy to go into a little more depth to try and answer your particular questions.

First, you'll want to take a look at the official pet import requirements for South Africa. As you'll see, your dogs will need to be microchipped and vaccinated against rabies, and an Import Permit and a Veterinary Health Certificate are also needed. They won't need to go to quarantine if all rules are followed correctly. (Please read the linked document carefully to find out all the details.)

Turtles are trickier -- based on the online information it's not clear whether or not South Africa allows turtles and it also depends on the exact species you have. We advise that you contact the Director of Animal Health to find out about the most up-to-date policies. You'll also want to ask the airline what their rules and regulations are regarding traveling containers, etc.

For our pet clients traveling on long trips, we do often schedule them a flight with a comfort stop (pets traveling on Lufthansa can often have a layover at the Animal Lounge in Frankfurt, for example). No matter what you'll want to follow a few best practices to help make your pets' flight a smooth one. Here are a few basic pet travel tips to get you started.

Hope this is more helpful, Paula. If you think you'd like some assistance with this move, please fill out our free quote form so that a PetRelocation Specialist can get in touch to discuss your move options with you. Thanks again for reaching out, and good luck with everything!

 

 

Incredible Experiences: "The Long Journey from CA to Sydney -- We Did It!!!"

Monday, September 8, 2014 by PetRelocation.com Customer

Name: Hilary
Pets' Names: Kitty and Kara
From: Palm Springs, CA, USA
To: Sydney, Australia
 

Thank goodness for PetRelocation and in particular my kind assistant there, Anna Wasim.

The Australian regulations for importing animals are very complicated and, if not fully complied with, instead of ten days quarantine it becomes six months. I was terribly worried about my two little Chihuahuas, litter sisters who have never been separated. Amongst the awful regulations was one that insisted they travel in separate crates! So unnecessary and cruel. But we did it all.

Thanks to Anna's timeline, and her constant contact with my vet, we complied fully with all the regulations and the almost endless expensive shots. Our ten days in a quarantine kennel (which looked like Colditz) ended on Sunday and we were reunited! (See the pics below!!)

The Chihuahuas are enjoying their new lives in Sydney, although they are somewhat startled by the noisy birds.

Anna did an amazing job for us and I would urge anybody thinking of transporting their beloved pets anywhere to use PetRelocation, it's worth every cent!




Exploring The Heathrow Animal Reception Centre

Tuesday, September 9, 2014 by Pet Friendly Airports

heathrowIn order to meet the import rules of the United Kingdom, all pets entering or re-entering the country must pass through one place: the Heathrow Animal Reception Center (HARC). It can be hard to know what to expect from facilities like this, but luckily there is quite a bit of information out there if you know where to look.

To save you some time, we've compiled several details about the HARC so that families going to the UK with pets will know what to expect. Hope this helps!

First, here's the process: upon arrival at Heathrow, pets are transferred to the HARC for their vet check and customs clearance -- a process that usually takes about 2-3 hours. After the check is finished, pets are released into the care of the designated pet owner or agent, who shows a photo ID.

The Centre is open every day (even holidays), but note that at busy travel times (around the winter holidays, for example), it can take longer to clear customs.

Here are a few fun facts about the HARC:

  • Around 13,000 dogs and cats pass through the Centre ever year.
  • About 2,500 birds (mostly pets) also visit.
  • 40 dogs can be held here at once.
  • The HARC employs about 30 full-time employees.
  • The Centre can also hold large animals (like horses) and exotic species (think lions and large reptiles).
  • A waiting room with sofas, TVs and vending machines is available for families waiting for their pets.

 

Here is where the HARC is located in relation to the airport (click on the map for a better look):

 

heathrow map

 

Want to know more? Take a look at a couple of videos touring the HARC:

 

 

 

For additional information, here's a list of frequently asked questions and tips relating to the HARC, and if you like cute pet reunion pictures (who doesn't?), follow them on Facebook and Twitter.

Please contact us if you have more questions about moving pets to the UK (or anywhere else), and happy traveling!

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Core Values

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

Pet News Round-Up: Further Reading about Our Animal Friends

Friday, August 8, 2014 by Caitlin Moore

Amtrak is already expanding its pilot pet travel program in Illinois.

Lovely read: A man and his cat.

Ted talks: What dogs think.

This map compares dog and cat ownership in the United States.

Due to quarantine rules, Lady Gaga's dog Asia won't be able to travel with her to, uh, Asia.

Want to know more about the life of a pet shipper? Let one of our employees tell you all about it!

 

baxter

Have a happy weekend!

Max's Incredible Experience: "Luv My New Home!"

Wednesday, July 30, 2014 by PetRelocation.com Customer

Name: Edi
Pet's Name: Max
From: Chicago, USA
To: Malaysia

I chose PetRelocation because of their professionalism and their love for animals. I felt very comfortable speaking with their customer service, and I just knew right away that my Max was in great hands.

From the moment I decided to go with them their assistance was of high standards. My dog arrived in Malaysia as scheduled with a short quarantine and was then delivered to my door step. Max is doing wonderful and happy to be with his family.

I highly recommend PetRelocation for your pet's travel.

Thank you ♥!

 

max the dog

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

--

Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Can Rabbits Travel to Japan?

Monday, July 28, 2014 by Pet Travel Questions

Name: Emma
Number of Pets: 1
Pet Type: Rabbit
Pet Breed: Holland Lop
From: United States
To: Japan

 

Dear PetRelocation,

I can't find any information on moving my bunny from the US to Japan, including whatever regulations they may have. Please help!

Thanks,

Emma

 

Hi Emma,

Thank you for your question! When seeking out pet import requirements for various countries it's often helpful to look at official government sites such as the USDA or the Ministry of Agriculture for the country of import.

In this case it looks like Japan's pet import information can be found on the Animal Quarantine Service page, and there is an overview of rabbit travel requirements specifically. You'll find here that you'll need an official health certificate, and upon arrival your rabbit will undergo a one-day quarantine inspection. Here's a link to a few frequently asked questions about importing rabbits into Japan.

Hope this helps! Please let us know if you think you'd like some help arranging your move. We've assisted with several rabbit relocations around the world and would be happy to discuss our services with you.

Good luck!
 

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Pet Move of the Month: Wednesday's Journey to New Zealand

Tuesday, July 8, 2014 by PetRelocation.com Customer

wednesday the catThis month's featured pet move is Wednesday, a cool cat we assisted with a move to New Zealand. We featured her several weeks ago in a post about cat crate-training techniques and were also happy to discover that her owners have a blog for her, too.

They were kind enough to share a few more details about what it's like to move a pet to New Zealand (hint: it can be tricky), and now the incredible experience is complete and they're one happy family again -- ready to explore their new home!

What brought about your move to New Zealand?

A great job offer working on Linux computers (and the largest super computer in the Southern Hemisphere) prompted our move, and...it's New Zealand!  We both always hoped to at least visit New Zealand, so when the opportunity came up to move here we just had to take it.

Have you ever moved a pet internationally before this?

No, this was our first time and we were absolutely terrified!

What were some of your initial concerns?

Our move was a bit complicated, we didn't know we were moving until two months before we were scheduled to be on a plane.  Because of waiting periods between shots and when she could be cleared to travel internationally, Wednesday had to stay behind in the States for five months after we had already relocated to New Zealand.  This lead to our biggest concern being if she would remember us at all.  Other fairly large concerns were, "Is this what's best for her?" and "Will the long flight scar her for life?"

What surprised you about the pet travel process?

We were both shocked to discover that the hardest part isn't the move itself, it's getting your pet's paperwork in order prior to the move. The move itself was very smooth, and after they picked her up PetRelocation kept us apprised of where Wednesday was and how she was doing every step of the way. 

 

wednesday with crate

 

How did Wednesday handle the transition?

Honestly, she adjusted more quickly than we did.  I work from home, so the first week she spent glued to my side, cuddling up next to me any time I was sitting down.  After some much needed time together after so many months apart, she easily fell back into her usual routine.  Also, those fears we had about her forgetting us were simply foolish, when Wednesday finally arrived in New Zealand she was purring before we could even get her out of the crate.  She knew exactly who we were and that she was home.

Is New Zealand a pet friendly place to be?

New Zealand is very pet friendly, but in a different way than the States.  Here there are no screens in windows and doors are often left open.  It is not uncommon for a cat to wander into a shop and make themselves at home.  We even had a late night break-in of the feline variety when we first arrived, a neighbour cat sneaked in through an open window and then couldn't figure out how to get back out.  Wednesday is strictly an indoor cat, so this aspect of Kiwi life is something we wish we had known about prior to moving.

It may be different in more remote areas of New Zealand, but here in the city pet shops seem to be in good supply and are often paired with vet and grooming services.  Pet food and cat litter can be awfully pricy, though most stores offer their own home brand for significantly less than Purina or Friskies.

wednesday hiding

 

What advice do you have for people who might be planning a pet move?

First of all, don't panic. The moment you think you might be moving abroad, start looking into what might be required to move your fluffy family member.  Every country has different requirements for importing animals and some of them have lengthy quarantine times, so definitely begin preparing at least six months in advance.

What made you decide to hire help with your move?

Because it is such a long journey, New Zealand actually requires you to use a relocation service to move your pet.  We found out about PetRelocation online and when we contacted them for more information, Heather was friendly and informative; she even stayed on the phone with us when we took Wednesday to her first vet appointment, and we hadn't even officially signed up with PetRelocation.com yet. After that, we knew we didn't need to look any further for relocation services, and we were right.

wednesday sleeping

 

One more thing: you all sent us a photo of Wednesday when she touched down in California and had an overnight stay before continuing on through the journey. That really put us at ease, and something that really wasn't something you had to do.

You just did it, and it made a WORLD of difference.

--

Thanks to Wednesday's caring owners for sharing this story with us! Have an international move coming up? Please contact us if you think you'd like some help.

 

Pet Air Travel to China

Monday, June 16, 2014 by Pet Travel Questions

Name: Yi
Number of Pets: 1
Pet Type: Cat
Pet Breed: Mixed
From: Berlin, Germany
To: Shanghai, China

Hello There,

I have a pet cat (three years old) that I wish to bring to China from Germany and I have a few questions that I hope you can help me answer:

1. How easy is it to bring a pet to China and will there be a quarantine period? I've read conflicting documents that there's no quarantine for animals coming from the EU, to ones that say that there's a 30-day quarantine period.

2. How easy will it be to bring the cat back to Germany from China? Is there a quarantine period? Should I get a EU pet passport before I fly to China so it's easier for the animal to come back here?

3. What will be the cost (door-to-door or airport-to-airport) to bring the cat from Berlin to Shanghai? I just need a ballpark figure so I can work out the details of the move.

Thank you so much for your help and I look forward to hearing from you soon!

Cheers,

Yi

 

Hi Yi,

It's great to hear from you and we'd be happy to offer some information.

To start, take a look at the pet import requirements for China. Whether or not you face a quarantine primarily depends on the port of entry, and we highly recommend hiring some professional assistance so as to avoid any delays in helping your cat make a smooth transition into the country.

We also recommend choosing a pet friendly airline and working to help get your cat as comfortable in the travel crate as possible. Here are a few helpful pet travel tips to get you started.

If you're looking for door-to-door services we'd be happy to speak to you further and offer a cost estimate, but roughly speaking our charges for a move like this would start at around $2500 USD. If you just want help for part of the move, we recommend checking with IPATA.org or Globy Pet Relocation to find local, knowledgeable agents.

As far as returning to Germany, you can find more information here and here. China is a "third country" so the rules are a little different (and not as easy) as if you were returning from another EU country. That's not to say it's impossible, though (and there isn't a quarantine) -- you'll just need to make sure you follow the guidelines carefully.

Again, please let us know if you'd like some help with any of this, and good luck with everything!
 

Dog Travel to China: Quarantine Questions

Thursday, June 12, 2014 by Pet Travel Questions

Name: Mark
Number of Pets: One
Pet Type: Dog
Pet Breed: Border Collie
From: Not Moving but from USA
To: China


Hello,

I have been asked about coming to China at the end of August with one of my dogs who is actually a service dog for me, but I am going to do a Frisbee dog demonstration and help organize a competition. I have traveled numerous times to Europe and South America and I have no problems. I have done a lot of searches and get different answers --  yes there is a quarantine or no there is not a quarantine... Can you offer any guidance?

Thank you so very much for any help,

Mark
 

Hi Mark,

Thanks for checking in with us. Being an experienced pet traveler is great -- you'll face fewer surprises overall. China is a special case, though, as quarantine rules depend on the port of entry. We highly recommend working with a professional pet transporter of some kind to help you arrange the logistics and ensure that you can avoid any hold-ups.

You're welcome to give us a call or fill out our quote form, and if you want to research all your options you can search for agents via IPATA.org. There is also a service provider called Globy Pet Relocation that works out of China -- they're worth checking out, as well. For your reference, here are the pet import requirements for China.

If you decide to go to China, returning to the United States is a relatively straightforward process. Generally you'll want to double check with the airline to make sure you're doing all that they ask. Typically pets need a vet health certificate for the airline, and if your dog is traveling as a service animal different rules may be in place.

As you can see, traveling to China with a pet requires balancing a lot of variables, but we'd be happy to speak to you about your options if you have more questions. Good luck, and let us know if we can help!

 

Dog Travel Quarantine Questions

Monday, June 23, 2014 by Pet Travel Questions

Name: Michael
Number of Pets: 1
Pet Type: Dog
Pet Breed: Siberian Husky puppy
From: Missouri
To: Upstate New York

 

Dear PetRelocation,

Does a dog have to be quarantined if we're going from Missouri to New York?

Thanks,

Michael

 

Hi Michael,

No, there is no quarantine necessary for a dog traveling within the United States (or to the United States from another country, for that matter). Some countries, like Australia, do require a quarantine. If you ever have questions about which countries do and which countries don't, you can check our country specific information page, the USDA animal export regulations, or the Ministry of Agriculture for the country in question.

In the meantime, here is some information that may come in handy for you:

 

Hope this helps! Please contact us if you think you'd like some help arranging your move. Good luck.
 

Pet Travel Story: "Our Sweetest Macaroon"

Wednesday, June 11, 2014 by PetRelocation.com Customer

Name: Michiko
Pet's Name: Macaroon
From: Las Vegas, Nevada, USA
To: Hong Kong
 

I cannot thank you enough for how Tobi and Sarah helped us with the move of our Macaroon from Vegas to Hong Kong.

She is a French Bulldog and because of her snub nose most of the airlines won't accept our baby, but luckily Tobi and Sarah helped us out and finally found her the best animal friendly airline. The process was so smooth, well-prepared and organized.

Now we are all relieved and getting ready for our hassle-free relocation. We highly recommend PetRelocation to all who cherish their pets!





 


Flight Decisions for Cat Travel to Canada

Tuesday, June 10, 2014 by Pet Travel Questions

Name: Chelsey
Number of Pets: 1
Pet Type: Cat
Pet Breed: DMH
From: Western Australia
To: Saskatchewan, Canada

 

Hi,

I am having a difficult time getting clear quotations from pet travel companies. Nothing is clear or itemized. Is is possible to have my cat travel as cargo with me for flying from Australia to Canada (at least two stops so this complicates things) or will I have to send her separately?

I'm assuming having her as my cargo will be cheaper? Who 'prepares' the animal at the airport, do I get to drop her off or does a vet have to prepare the crate from Australia? Will this complicate the exportation/importation process, having myself or a friend having her as cargo?

Thanks!

Chelsey

 

Hi Chelsey,

Thanks for your questions! Pet travel can definitely be confusing if you've never done it before, and we'd be happy to offer some information.

First, take a look at these frequently asked pet travel questions for an idea of how things work. You have some choices to make -- you can handle the move yourself (secure the paperwork, book the flight and check her in at the airport, etc.) or you can hire some assistance, which will cost more but will also remove a lot of the time and stress from the situation. Here are a few reasons why people choose to hire professional help with a pet move.

Also important for you to look at are the pet import requirements for Canada. You will need to visit the vet before you move and secure the correct health documents.

Finally, since it sounds like you're looking for more information about the details of pricing, here is an explanation of why it costs what it does to hire a pet transportation company to help with a move.

This is a lot of information, but feel free to take your time to look over it and then let us know if you have further questions. We arrange door-to-door pet travel services and would be happy to discuss logistics with you and give you an estimate if you're interested. The pets we move travel via cargo and usually aren't on the same flight as the pet owner -- this makes things easier by allowing the pet owner to take care of their own travel details and arrive ahead of their pet if they'd like to.

Hopefully this sets you off in the right direction. Please contact us if you'd like to talk more about your cat's move, and either way good luck with everything!


 

Dog Travel to Australia: How Long Is the Quarantine?

Thursday, June 5, 2014 by Pet Travel Questions

Name: Renee
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mixed (Lab/Sharpei)
From: Canada
To: Australia

 

Dear PetRelocation,

I read on your site that 180 days of the 190 quarantine can be completed in the country of origin. Forgive me as I have never moved an animal before, but does that mean she has to go into a quarantine station here for 180 days?? I won't be able to have her at home with me?

Thanks,

Renee

 

Hi Renee,

Thanks for reaching out, we'd be happy to provide some information. While the process to move a dog to Australia does take 190 days when it's all said and done, your dog will only need to stay in a quarantine facility for 10 days, and that occurs at the very end, after she has arrived in Australia. She will be home with you the entire time you're still in Canada.

While you're still in Canada, you'll be preparing your dog for the move by completing various vaccines (which need to be done in a particular order and at particular times), and you'll also want to work on crate-training if necessary. Check the Australia Government website for more information about what steps you'll need to complete.

Hopefully this helps, Renee! We've moved many dogs and cats to Australia and would be happy to talk to you and/or help arrange your move. Just let us know if you're interested in finding out more, and good luck with everything!
 

Pet Travel Through Frankfurt

Tuesday, May 27, 2014 by Pet Travel Center Questions

Name: Jennifer
From: Singapore
To: JFK
Pet: Snickers, Beaglier, 7 years old

Dear PetRelocation,
 
I may be traveling with Snickers from Singapore to New York via Frankfurt. During the layover, does Frankfurt have a place to bring him to relieve himself?
 
Thanks,
Jennifer
 
Hi Jennifer,
 
Thanks for your question. Traveling with a pet through Frankfurt has the potential to be a very streamlined and positive experience thanks to the Lufthansa Animal Lounge.
 
Transiting pets can take advantage of a variety of amenities (including rest areas and bathroom facilities), and having the chance to exit the crate for a bit can make a big difference in terms of overall stress and comfort levels. Whenever it's appropriate, we route our clients through Frankfurt so that they have the opportunity for a top-notch layover.
 
Please take a look at the link above for more details and feel free to review our blog for more general pet travel tips. Also, for your information, here are the pet import requirements for the United States.
 
Hope that helps! Good luck with everything and travel safely.