Quantcast
Help Me Move My Pet

Puppy Travel to Europe

Monday, March 17, 2014 by Pet Travel Questions

Name: Pascal
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Bulldog
From: Los Angeles, CA
To: Amsterdam, Holland

 

Dear PetRelocation,

My friend has a puppy and he is 5 weeks old now. I would like to bring him to Holland, but what are the requirements and at what age can I ship him to Holland? Or if I fly with him are the rules different then?

Thanks,

Pascal

 

Hi Pascal,

Thank you for your question. We recommend that dogs fly only after they've reached the age of 16 weeks. At this point they're stronger and better able to handle the experience of travel and can also receive the necessary vaccinations for international import.

As far as the rules you'll need to follow, please take a look at the pet import requirements for Holland. It's not necessary for you to be on the same flight as your dog, but either way the import rules will be the same and we do recommend choosing a pet friendly airline (KLM and Lufthansa are often good choices for European pet travel).

Hope this helps! Please let us know if you have more questions, and if you'd like to find out more about our door-to-door services, please fill out our free quote form.

Thanks again, and good luck with everything.
 

Cat Travel from Japan to the United States

Thursday, March 13, 2014 by Pet Travel Questions

Name: David
Number of Pets: 1
Pet Type: Cat
Pet Breed: Scottish Fold
From: Tokyo, Japan
To: Richmond, Virginia

 

Dear PetRelocation,

What do I need to do to move my cat!? I've looked several places, and this kind of move seems to be quite rare.

Please help! Thank you!

David


Hi David,

Thanks for your question. You can start by taking a look at the pet import requirements for the United States. The primary considerations will be obtaining proof of an updated rabies vaccine and a health certificate. In general, this is one of the easier countries to import a pet.

Please use our blog as a resource if you're looking for frequently asked pet travel questions or need some assistance with crate-training your cat. We also recommend choosing a pet friendly airline with established pet policies.

Finally, you're also welcome to fill out our free quote form or give our office a call if you think you'd like to enlist our help with this relocation. Either way, thanks again for reaching out and good luck with your move!

 

Multi-Step Pet Moves to New Zealand

Wednesday, March 12, 2014 by Pet Travel Questions

Name: Kirsty
Number of Pets: 1
Pet Type: Dog
Pet Breed: Collie
From: Mainland China
To: New Zealand

 

Dear PetRelocation,

Can you please advise what my options are for relocating my dog from near Shanghai back to New Zealand? I understand it is likely he will need to go via another country, as direct import to New Zealand from China isn't possible. It would be good to get an idea about what I can do and the time frame, so if it is feasible I can start making plans for it now.

Regards,
Kirsty

 

Hi Kirsty,

Advance planning is a very smart idea when it comes to pet travel, especially for strict rabies-free countries like New Zealand. And you're right, you can't take your dog directly to New Zealand from China so you will need to arrange a six month stay in an approved country.

Here is a link to the official New Zealand site that should help you put together a timeline of steps and requirements (which will include undergoing microchip implantation if necessary along with a series of rabies shots and parasite treatments).

If you'd like some additional assistance with your move, feel free to contact us for a free quote. We have helped pets make multi-step moves such as yours before and would be happy to discuss your options with you.

Hope this helps to get you started! Good luck with everything, and we hope to hear from you soon.

Planning Pet Travel to South Africa

Monday, March 10, 2014 by Pet Travel Questions

Name: Kristin
Number of Pets: 4
Pet Type: 2 dogs, 2 cats
From: US
To: South Africa

 

Hi There,

I am going to be moving to South Africa, and have a dog and two cats. My boyfriend has one dog. I was wondering if there is a list of things that need to be done and what the correct timeframe/checklist is to do them? Also, dogs and cats don't need to be quarantined, correct?

Any and all information you can give would be very much appreciated. Also, are you able to help me move my pets when it comes time? I'm in California.
 

Thanks,

Kristin

 

Hi Kristin,

Thanks for your question. You're right, you'll need to take a look at the pet import requirements for South Africa and follow them carefully to make sure your pets make a smooth transition. And that's correct, there isn't a quarantine provided you meet the rules you'll find by following the above link.

Even if you're not moving for awhile, there are a few things you can start to do now, including getting your pets accustomed to their crates and talking with your vet to make sure he or she is USDA-certified and will be able to assist with the necessary paperwork correctly.

If you have any questions, please give our office a call or fill out our online quote form to receive an estimate of price from one of our Africa specialists. We've helped several pets move to South Africa safely (including Petrie and Spike) and would be happy to assist you as well!

Are The Rules Different for Frequent Pet Travelers?

Thursday, March 6, 2014 by Pet Travel Questions

Name: Cheryl
Number of Pets: 1
Pet Type: Canine
Pet Breed: Lab
From: Greece
To: US

Dear PetRelocation,

We recently moved from the US to Greece due to my husband's work. My question is, what do I need for our dog if we will be traveling back and forth? I currently obtained a vet here in Greece and now have a pet passport. What else do I need?

Coming to Greece I had to have tons of paperwork completed from the US and Greece.

Thanks,

Cheryl

 

Hi Cheryl,

Thanks for checking in! It's great that you already have an idea of what moving a pet entails, and we're happy to fill in the blanks where you have questions.

These are the pet import requirements for the United States. They're much easier than the requirements for Greece -- basically you just need to show proof of an updated rabies vaccine and have a vet health certificate.

Now, if you want to go back to Greece, you'll have to meet all of the Greece requirements once again. If you keep your dog up to date on all vaccines it may be a little easier than the first time, but you'll still need to obtain the same paperwork and endorsements from the USDA, etc.

Each time you cross back and forth from the US to Greece, you'll need to look to the requirements once again and make sure you meet them, visit your vet for a new health certificate, and make sure everything is in order.

If you have any more questions, please don't hesitate to contact us. Thanks again, and good luck with everything!
 

Microchip Questions & Pet Travel to the UK

Wednesday, March 5, 2014 by Pet Travel Questions

Name: Denise
Number of Pets: 2
Pet Type: Dogs
Pet Breed: West Highland Terrier
From: Canada
To: England

 

Dear PetRelocation,

I read last year that the microchip used for the United Kingdom has to be a specific type or it might not read once in the United Kingdom. Is this correct, and what type of microchip do I need to use from Canada?

Thanks,

Denise

 

Hi Denise,

Thanks for the question! The microchip is an important part of the process so it's smart to double check the details before you get too far.

First, here's more information about the UK pet import rules as a whole. Canada is an approved non-EU country, so that means you'll be following the Part A requirements as listed. As far as the microchip, per www.gov.uk you should have a microchip that meets ISO standards, and if you have one that isn't ISO-compatible, you need to provide your own microchip reader.

Here's all you need to know about pet microchips and the UK. Also, here is more information from our blog about various types of microchips and which ones are ISO-compatible.

Hopefully this helps, Denise. Please let us know if you have any more questions about your upcoming move, and good luck with everything!

 


 

Update: Australia Import Conditions & Quarantine Details

Tuesday, March 4, 2014 by Pet Travel Questions

You may have heard about some of the significant changes implemented last month to the Australia pet import requirements. We reported a few weeks ago that the traditional 30-day quarantine has been shortened to 10 days (as of Feb. 3, 2014), thus making the transition to Australia a little easier for many pet owners.

There is another new distinction to keep in mind, however. Pet owners used to be able to visit their pets during quarantine, but now that the official stay has been reduced, this is no longer the case. Pet visitation is no longer permitted, but department staff have outlined detailed care procedures to assure pet owners that their animals will be well taken care of.

From the official Australia Department of Agriculture website:

Visiting: Under the current import conditions many animals undergo just 10 days in post entry quarantine. In this period departmental staff are focused on providing the care your animal needs, while managing the administrative and biosecurity requirements that prepare your animal for release. Due to the short quarantine period, visiting of animals in post entry quarantine is not permitted. If your animal remains in quarantine for longer than expected, visitation may be discussed with the manager of that facility

Exercise: Department of Agriculture staff will attend to your animal’s exercise needs during its time in quarantine. The kennel runs in the facilities are well set up, and provide most animals with adequate room to exercise within their run. Where veterinary advice recommends additional exercise is required, departmental staff will provide this.

Read more about moving pets to Australia, and be sure to contact us if you have questions about your upcoming relocation. We have a dedicated Oceania team who would be happy to assist!

 

Daphne in Australia Quarantine

 

Are There Dog Breed Restrictions for Flying to the United States?

Monday, March 3, 2014 by Pet Travel Questions

Name: Blakley
Number of Pets: 1
Pet Type: Dog
Pet Breed: Alaskan Malamute and Staffordshire Terrier
From: England
To: USA

Dear PetRelocation,

Is there any reason why my breed of dog could not come into the United States? We're military.

Thanks,

Blakley

 

Hi Blakley,

The United States does not have any dog breed restrictions, and in fact it's one of the easier places to bring a pet. In summary, you'll need an International Health Certificate issued within 10 days of departure and a rabies vaccination and certificate. Here's an overview of the requirements.

Other considerations include obtaining an airline-approved travel crate (it sounds like your dog might be pretty big so you  may need a custom travel crate), and we highly recommend choosing a pet-friendly airline.

If you have any further questions about the process and think you might like to find out more about our door-to-door services, feel free to fill out our quote form.

Hope this helps to get you started. Have a great move!
 

Watch Out for Kitten Scams!

Tuesday, February 25, 2014 by Pet Travel Questions

Name: Shawna
Number of Pets: 1
Pet Type: Cat
Pet Breed: Bengal
From: Nova Scotia
To: Surrey

Hey There,

I recently was in the search of a kitten, and a lady emailed me saying she had a kitten but was in Nova Scotia. She told me she could arrange for the kitten to be transported via pet transporters.

I received an email apparently from your services but the requirement to pay through Western Union raised a red flag. What are your payment requirements and where is your head office? I also received the following client number: 10851.

Does any of this seem to follow your procedures?

Thanks,

Shawna

 

Hi Shawna,

That's definitely a scam. We advise that you cut off all communication with that person and don't send any money, as there is no kitten (most pet scammers just use stock photos they find on the internet and never have any animals in their possession).

You can read more about pet scams here to find out about additional red flags. In general, if someone advertises a "free" pet and asks for transportation costs that need to be wired via Western Union, that is a scam. It's much better to deal locally when adopting a pet.

Unfortunately these individuals use the names of real companies (such as ours) to try to lend legitimacy to their claims, so it was smart of you to check in with us. We are not involved in situations like this and would never ask that you wire money!

Thanks for contacting us, Shawna, and let us know if you have more questions. Good luck with everything -- we hope you find a kitten to adopt in your area soon.

 

Returning to the United Kingdom with Pets

Friday, February 21, 2014 by Pet Travel Questions

Name: Lee
Number of Pets: 2
Pet Type: Dog and Cat
Pet Breed: Boxer and Mixed Cat
From: Florida, USA
To: UK, London

 

Dear PetRelocation,

We only moved our pets here last year from the UK. All their vaccinations are up to date, so what do we need to do to send them back? Is there a quarantine?

Thanks,

Lee

 

Hi Lee,

Thanks for your question; it's sounds like you're in pretty good shape!

To make sure you complete all the necessary requirements, please take a look at the pet import rules for the UK. There is no longer a quarantine, but you still need to have an official health certificate issued by your vet (one for each pet).

Please let us know if you have any questions about choosing a pet-friendly airline, obtaining the health certificate, or anything else.

Have a great trip, and thanks again for reaching out!

 

Questions about Flying with a Nervous Dog

Thursday, February 20, 2014 by Pet Travel Questions

Name: Shayna
Number of Pets: 1
Pet Type: Large Dog
Pet Breed: Staffordshire Terrier
From: California
To: Honolulu, HI

 

Dear PetRelocation,

What airlines would you recommend to transport a large dog with separation anxiety issues? Also, what options do I have to calm down a nervous dog that I won't be able to fly with?

Thanks,

Shayna

 

Hi Shayna,

Great questions. Not every pet is naturally travel-ready, but there are things you can do to help prepare him or her for a flight.

First, you'll want to secure the right-sized airline-approved travel crate (you may need to order a custom crate) and start helping your dog get used to it. If pets can see the crate as a safe and comfortable place, then their overall stress level will be much lower on the day of travel. This could take several weeks to accomplish, but it will be well worth the effort. You can find out more about crates and crate-training here.

Note that we do not recommend sedation -- in fact most airlines will not fly a pet who has been sedated. Suppressing a pet's natural ability to regulate their temperature and move freely within their crate could be dangerous, so as an alternative for anxious dogs we recommend the above-mentioned crate training along with plenty of pre-flight exercise. A tired pet makes for a better traveler.

As far as airlines, we recommend a pet-friendly carrier such as United, who we often use for our pet clients. When traveling with a large dog, it's important to check with the airline when you make your reservation to make sure your dog can get on a plane able to accommodate the crate.

Finally, since you're moving to Hawaii you'll want to research their import rules. The Hawaii pet import process is a little more complicated than it is for other states, so you'll need to do some advance prep work.

Please let us know if you have questions about any of this. We'd be happy to assist with your move if you're interested -- just fill out our free quote form if you'd like to know more.

Thanks for the question, and good luck with everything!



 

Cat Travel to the United States

Wednesday, February 19, 2014 by Pet Travel Questions

Name: Gail
Number of Pets: 2
Pet Type: Cats
Pet Breed: Mixed
From: Israel
To: United States (Pennsylvania)

 

Dear PetRelocation,

Do the cats need health certificates for the trip to United States? It seems they don't need a current rabies vaccination to enter the US in general, but would they need one in Pennsylvania?

Thank you!

Gail

 

Hi Gail,

Thanks for contacting us with your questions. The United States is one of the easier places to bring a pet, but you'll need to take care of a few basic requirements --  including a rabies vaccination and certificate and an international health certificate dated within 10 days of departure.

Take a look at the pet import requirements for the United States to get started. In addition to this, we also recommend choosing a pet friendly airline and helping your cats to get used to their travel crates as much as possible. Here's a fun picture from our Facebook page that we posted the other day -- it shows the process many people use to help skeptical kitties learn to love their crates.

Please let us know if you have further questions or if you'd like a quote for our services, Gail. Thanks again, and good luck with everything!

 

Questions About Dog Travel to China

Tuesday, February 18, 2014 by Pet Travel Questions

Name: Jacqui
Number of Pets: 1
Pet Type: Dog
Pet Breed: Yorkshire Terrier
From: Cologne, Germany
To: Shanghai, Pudong, China

 

Dear PetRelocation,

We are leaving for China at the end of this year and I was wondering if my dog needed to be put in quarantine before entering China.

If so, would this be done in Germany or China?

Many Thanks,

Jacqui

 

Hi Jacqui,

Thanks for your question. You can take a look at an overview of the pet import requirements for China here. There is no definite answer to your question of quarantine, as whether or not your dog will need to fulfill one depends on your port of entry and a few other factors. 

That being said, we have experience moving pets to China and have helped several pets move safely to Shanghai, including Lucy and Milo. We'd be happy to offer you further guidance about your options; if you're interested you can fill out our free quote form or give our office a call.

Thanks again, and we hope to speak to you soon!

How to Travel Safely with a Pug

Monday, February 17, 2014 by Pet Travel Questions

Name: Clea
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pug
From: Florida
To: Minnesota

Dear PetRelocation,

My elderly parents are moving back to Minnesota from Florida. They are too old to drive so have booked a one way airline ticket. Here's my question: the airlines have policies about shipping Pugs due to breathing issues. My mother has an elderly pug she is trying to get back to Minnesota. We are considering various options and your organization has come to mind.

Does PetRelocation offer non-airline means of travel? Have you encountered this issue before?

Thanks,
Clea

 

Hi Clea,

Yes, we've assisted with various snub-nosed breed moves and would be happy to talk to you and your mother about your options.

We do work with ground transport agents in the US who transport pets in safe, pet-friendly vehicles. We're also accustomed to arranging flights for pugs and keeping the conditions as safe as possible by choosing a pet-friendly airline, selecting a travel crate that allows plenty of good airflow, and working with clients to make sure their pets are as well-prepared as they can be for their flight.

We'd be happy to discuss the move further, so please contact us if you'd like to find out more about our door-to-door services. You can give our office a call or fill out our free quote form.

In the meantime, feel free to look over a few things on our blog that may shed light on the travel process: Frequently asked pet travel questions and how to minimize the risks of pet air travel.

Thanks for your question, and we look forward to hearing from  you!

Safety Concerns about Cat Air Travel

Thursday, February 13, 2014 by Pet Travel Questions

Name: Melinda
Number of Pets: 2
Pet Type: Cats
Pet Breed: Domestic
From: Moreno Valley, CA
To: Austin, Texas

 

Dear PetRelocation,

I have two male cats I am trying to move to Texas, and I am very stressed and nervous about how to get them there safely. If they're on a plane, are they in a good compartment where there is proper air conditioning and air flow?

Thanks,

Melinda

 

Hi Melinda,

Your concerns are very understandable... At first glance it does seem a little scary to think about putting your cats on a plane and trusting that everything will go smoothly. The good news is that there are several steps to take to help make sure things do go as well as possible!

First, it's extremely important to choose a pet friendly airline. Not all carriers operate with the same sensitivity towards pets, and in our business we use a select few carriers to help move our pet clients. For your domestic flight, United will be your best choice, as their PetSafe program is tailored to make pet flights safe and comfortable.

In the right hands, your cats will be the last ones loaded onto the plane and the first ones removed, and during the flight they'll be in a temperature and pressure-controlled cargo area. Please take a look at our blog to find the answers to a few frequently asked pet travel questions, and if you're interested in finding out more about flying in general, you can read about how to minimize the risks of pet travel.

If you have further questions about your cats' relocation (note that they need to be up to date on their rabies vaccines and have vet health certificates, as well), please contact us at your convenience.

Hope this helps, and good luck with everything!
 

Moving Pets to Australia: How Long is the Quarantine?

Wednesday, February 12, 2014 by Pet Travel Questions

Name: Sharon
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Miniature Tea Cup Terrier and Miniature Yorkshire Terrier
From: UK
To: Western Australia

 

Hi,

Can you please tell me how long my doggies would have to stay in quarantine in Western Australia?

Many Thanks,

Sharon
 

 

Hi Sharon,

Sure, we'd be happy to offer some information. The best place to start is the Australia Department of Agriculture website, which should have the most up to date directions regarding which pets are allowed and what the timeline is for their import.

Australia has recently changed its quarantine rules -- it used to be a standard 30 day requirement and now it's 10 days. The UK is classified as a Category 3 country, and on the site you'll find a drop-down tool that will outline each step you need to take.

In terms of where your dogs will be fulfilling the quarantine, there are two options: Eastern Creek Quarantine Facility in Sydney and Spotswood Quarantine Facility in Melbourne. There is no longer a quarantine facility open in Perth, so if you're moving to Western Australia you'll need to make travel arrangements for your dogs after they've finished quarantine in either Sydney or Melbourne.

Please let us know if you have any questions about these logistics, Sharon. Here's a link to our free quote form if you'd like to find out more about our door-to-door services.

Thanks for the question, and good luck with everything!

How to Help the Stray Dogs of Sochi

Tuesday, February 11, 2014 by Pet Travel Questions

You've probably heard the sad stories coming out of Russia regarding the existence and treatment of stray dogs near the Olympic Village in Sochi.

After learning that dogs were being rounded up and killed by local authorities, many kind-hearted souls (some very wealthy) and rescue organizations have sprung into action. If you're wondering how you can help, here are a few options.

Donate to the Cause

Sometimes, due to distance and your own life situation, the best and most realistic thing to do is locate a worthy group and send them a donation. This can be a wonderful and very beneficial way to make a difference, so check out the Humane Society website for more information about the shelters that have been set up in and near Sochi and also find out how you can donate to help street dogs all over the world.

Adopt a Dog

Adopting a Sochi stray is probably most feasible for nearby Russian citizens who won't have to worry about air travel, but if you're curious about what the process would entail, read on to start educating yourself.

International travel generally requires bringing the pet to a vet in order to obtain rabies vaccines and the necessary paperwork, an airline-approved travel crate needs to be purchased, and a reservation needs to be made with an airline equipped and willing to transport pets from Point A to Point B. You'd also need to get the dog from Sochi to an international airport, so it's likely the whole relocation would involve a few people and cost several hundred dollars, at least.

This process can't be completed overnight and there are several considerations at play, including whether or not the dog is crate-trained. Again, this may not be a realistic choice for everyone, but if you have questions about anything, feel free to ask!

Good News Update: According to the Wall Street Journal, several Olympic athletes have decided to adopt dogs they met in Sochi. Read more about it here.

Have you made a donation to help the stray dogs of Sochi? Has this story inspired you to help homeless dogs in your own area? Tell us what you think.

 

Stray dogs wrestle outside the Bolshoy Ice Dome in Sochi, Russia

(Quinn Rooney/Getty Images)

 

Pet Shipping to Australia from "Non-Approved" Countries

Tuesday, February 11, 2014 by Pet Travel Questions

Name: Shaun
Number of Pets: 1
Pet Type: Dog
Pet Breed: Maltese
From: Turkey
To: Australia

 

Dear PetRelocation,

Can I bring my dog directly from Turkey to Australia without going through a third country and do all vaccinations in Australia?

Thank you.

Regards,
Shaun

 

Hi Shaun,

Thanks for your question. Taking a look at the official pet import requirements for Australia shows that Turkey is considered a "non-approved" country, so at this time you will be unable to bring your dog directly into Australia.

Though Australia has recently loosened its quarantine rules (the standard quarantine time is now 10 days instead of 30), they still have strict country-to-country rules in the interest of maintaining rabies-free status. To move your dog, you'll need to spend time in a third country and complete various vaccine requirements. You'll find a step-by-step guide on the Australia Department of Agriculture website.

Please contact us if you have questions about this or if you think you'd like some help with your upcoming move. We'd be happy to assist you.

Thanks again for reaching out, and good luck with your pet travels!

 

Dog Travel to Taiwan

Monday, February 10, 2014 by Pet Travel Questions

Name: Danii
Number of Pets: 1
Pet Type: Dog
Pet Breed: Toy Poodle
From: Australia, Sydney
To: Taiwan

 

Dear PetRelocation,

How long will my dog have to be quarantined, and will my dog be safe and healthy during the trip?

Thanks,

Danji

 

Hi Danji,

The typical quarantine period for Taiwan is 21 days, but since Australia is classified as rabies free you may be able to avoid this by carrying out a series of careful steps. It's a good to start the process well in advance. Here's a link to the requirements.

We have moved several pets to Taiwan over the years (take a look at our blog to read about Legos and Kruez, who were featured as our Pet Move of the Month recently), and as with all long international flights, with the right planning and expert knowledge it can be a safe process. Here are a few frequently asked pet travel questions that may shed some light on some of the major factors involved.

You're welcome to contact us if you'd like to talk to a specialist about how the move will work and what the costs will be. Thanks for reaching out for advice, and we hope to hear from you soon!

 

 

Dog Travel from Italy to the United States

Monday, February 10, 2014 by Pet Travel Questions

Name: Carole
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cane Corso (110 lb.)
From: Sicily, Italy
To: Atlanta, GA

 

Dear PetRelocation,

I need cost estimate, where to buy a large pet kennel for the flight, any special paperwork that's required, etc. I already know about getting the Health Certificate from an authorized Italian vet, and the CDC said they don't require any special papers, but I don't know things like, if it's better to fly the pet via Delta, Alitalia, etc. or are there special pet transporters?

My son has been in Sicily for 11 years and is returning to the US. He asked me to find out how to transport his dog.

Thanks,

Carole

 

Hi Carole,

Thanks for contacting us with your question. To start, please take a look at the pet import requirements for the United States. The US requires that you have an international health certificate and proof that pets are up to date on the rabies vaccine.

You can review this information about choosing the correct travel crate, as well. Many people visit a pet store to "try on" the travel crate before they buy and then buy the crate there or, if no pet stores are available to your son, he can buy one online. It sounds like his dog may need a custom crate (we have information about custom crates that you'll find through the above mentioned link, and if you have questions we can tell you more).

The price of our door-to-door services depends on a several factors, but in general international moves begin at around $2,500-$3,000 USD. If you'd like to continue to research your options, another great resource for pet travel information and finding local pet agents yourself is IPATA.org.

Finally, in terms of airlines, it's very important to choose a pet-friendly airline. We often use KLM, Lufthansa and United due to their established pet policies. Since you're flying a large dog, it will also be important to check with the airline ahead of time to make sure the cargo space in the plane will be able to accommodate the crate.

This is a lot of information, so please don't hesitate to contact us if you have questions about anything, including our comprehensive services. Thanks again, and we hope to hear from you soon.