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Help Me Move My Pet

Options for Safe and Cost-Effective Cat Travel

Tuesday, March 3, 2015 by Pet Travel Center Questions

Name: Cherie
From: Murrieta, CA
To: San Rafael, CA
Pet: Cali (cat, calico, 7 years old, probably 6 or 7 lbs.)

Dear PetRelocation,
 
What would be the approximate price for a cat her size to travel from Murrieta, CA to San Rafael, CA? I am going to be out of town for about a month and my daughter is in college up there. I am moving when I get back and I don't want her to be with strangers in a boarding kennel.
 
She's very sweet and lovable. She has to be right next to me all the time. She loves my daughter, too, and I don't think she'd do well being kenneled.
 
Thanks,
Cherie
 
 
Hi Cherie,
 
Thanks for the question! It looks like you're wanting to move your cat a distance of about 470 miles. The two options we see are to transport her by car or to fly from San Diego to San Francisco and arrange transportation to and from the airport on either end.
 
Either way you end up choosing, we recommend helping Cali to become as acclimated to her crate as possible so that she won't feel overly anxious during the trip. Here are a few tips for crate training a cat. If you decide to drive her and can't do it yourself, we suggest using IPATA.org to possibly find a local agent who is available for pet ground transportation.
 
Alternatively, you can look into booking a flight and having Cali fly with you (or a friend) in the cabin or unaccompanied in the cargo area (this second option can be done with the help of a professional pet travel service, as well). Based on the geography, it looks like a fair amount of car travel will still be involved with this pet relocation, so you'll either need to devote time to this endeavor or money towards hiring someone else to assist. Note that cats need to have a vet health certificate when flying in order to assure the airline they are healthy and fit to fly. Find out more about domestic pet travel here.
 
Making the drive yourself would probably be the least expensive option, but we understand that it's not always possible to easily handle something like that. If you'd like to learn more about our door-to-door pet travel services, please fill out our consultation form. We'd need a few more details to arrive at an accurate price estimate, but generally speaking our costs to move a small pet domestically begin at around $1200.
 
Hopefully this gives you an idea of where to begin, Cherie. Please let us know if we can be of further assistance!

Pet Travel to New Zealand: Quarantine Questions

Monday, March 2, 2015 by Pet Travel Questions

Name: Vicki
Number of Pets: 1
Pet Type: Dog
Pet Breed: Collie mix
From: USA
To: New Zealand

 

Hi PetRelocation,

I see that there is a 180 day quarantine with 150 done in the USA. Is this at a quarantine facility? Or is it something else? This is only a possible move if my daughter returns to New Zealand in the fall.

I have kept Stella for the past six months while my daughter is there, but if she goes back she wants to take the dog. However, if the quarantine is too onerous, I will keep her again.

Thank you,

Vicki

 

Hi Vicki,

Thanks for your question! Since New Zealand is a rabies-free country, moving pets here does require quite a bit of time and planning. There is indeed a preparation process that takes at least 180 days, but most of this consists of vaccines and paperwork and can be done at home with you. Upon arrival to New Zealand, a minimum 10-day quarantine must be fulfilled at an approved quarantine facility in Auckland, Christchurch or Wellington.

Here is an overview of the pet import requirements for New Zealand. You can also take a look at the official government site for more detailed information about the fees, timelines, and quarantine facilities.

Many people choose to hire professional assistance with a move to New Zealand due to the complex nature of the process. If you'd like to find out more about PetRelocation's door-to-door services, please fill out our online consultation form.

For a better idea of what to expect of this process, you're also welcome to read a few of our New Zealand client pet move stories; here's one about Wednesday the cat, and here is an overview of a three pug move to New Zealand.

Hopefully this helps to get you started! Good luck, and please let us know if we can be of further assistance.
 

Cat Air Travel to the United States: Surprisingly Straightforward

Wednesday, February 25, 2015 by Pet Travel Questions

Name: Dee
Number of Pets: 1
Pet Type: Cat
From: United Kingdom
To: United States

 

Hi PetRelocation,

I am currently living in the UK. My cat moved here with me and my family about 3 years ago, in 2012. We moved here from the US. We will be moving back to the US this summer. I want to make sure that everything runs smoothly and I have done everything that needs to be done.

It appears that I only have to have a current rabies vaccine and a health certificate issued within 10 days of our arrival in the US. Are there any other requirements? Also, will my cat be able to travel in the cabin of the plane with me? Coming into the UK he had to travel as cargo.

Thanks,

Dee
 

Hi Dee,

Believe it or not, coming into the United States with a cat is a pretty clear-cut process. As you'll see outlined here, your cat will need a vet health certificate showing the airline he is fit to fly, and proof of an updated rabies vaccine is also recommended. As the Centers for Disease Control website states, though rabies vaccines for cats are not required for successful import, the state you live in may ultimately require one (and many people agree it's a good idea to vaccinate your cat against rabies either way).

Other than that, we suggest checking with the airline to find out about additional rules and regulations. We typically use British Airways or United for pets going between the United Kingdom and the United States, and these airlines both require pets on this route to fly via cargo. To prepare for this, we recommend making sure your cat is well-hydrated and as acclimated to the travel crate as possible.

You're in a great place since you've traveled before and generally know what to expect, but if you have any further questions or think you'd like some help carrying out the move, please contact us for a consultation.

Thanks for your question, good luck, and welcome back to the United States!

Incredible Experiences: Coco's Move to England

Wednesday, February 18, 2015 by PetRelocation.com Customer

Name: Ben
Pet's Name: Coco
From: Austin, TX
To: London, England
 

"PetRelocation made moving the cat overseas simple."

We were faced with a dizzying number of decisions as we prepared our move from Austin to London. We felt fortunate that moving the cat -- something we vastly underestimated in its complexity -- was taken care of by PetRelocation.

They took care of all the paperwork, the sequencing of the vet visits, and then on the day of the move, we were thoroughly prepared for our cat to fly to London

coco

Coco

We received updates throughout the day and then he arrived at the front step of our new home -- on time and understandably anxious from all of the travel, but otherwise completely fine. I kept Coco in a quiet room for the remainder of the day and then he settled in ever so well.

PetRelocation had lots of tips and experience to share and made everything go very smoothly.

--

Thanks to Ben for sharing this experience with us! Moving soon? Please contact PetRelocation to find out about your pet transport options.

Cat Travel from Australia to the United States

Tuesday, February 17, 2015 by Pet Travel Questions

Name: Caroline
Number of Pets: 2
Pet Type: Cats
Pet Breed: DSH
From: Australia
To: Arizona, United States

 

Hello :)

I am totally up the creek without a paddle with no clue of what is needed to relocate my cats. Do they need vaccinations, and if yes, what sort? Would there be a very simple way of relocating them other than using very expensive companies that specialize in this?

Any information you could send my way would be appreciated.

Have a great day :)
Caroline

 

Hi Caroline!

We're happy to help shed some light on your creek-sans-paddle situation. Unless you've moved a pet before, there's no reason you would even know where to begin (which is completely understandable).

To start, please take a look at the pet import requirements for the United States. Your cats will need a vet health certificate (for the airline) stating they are healthy and fit to fly. A rabies vaccine is technically not required, but since you might want or need to have your cats vaccinated once you're settled in Arizona, it wouldn't hurt to take care of this before you travel and have that documentation handy, also.

Furthermore, here are a few basic pet travel tips that we suggest looking over. It's important to choose a pet-friendly airline and to help your cats become as acclimated to their travel crates as possible in order to help ensure a smooth trip.

It's not necessary to hire professionals to handle this trip and many people choose to book the flight, take care of the vet visits and paperwork, etc. on their own. If you do decide to enlist support, however, we'd be happy to tell you more about our door-to-door services.

Hope this helps! Just let us know if we can be of further assistance, and good luck with everything.

Pet Move of the Month: Fred & Wilma's Trip to Japan

Tuesday, February 17, 2015 by PetRelocation.com Customer

fred & wilmaThis month's featured pet move shines the spotlight on two very cool cats: Fred and Wilma. This charming duo has moved with us before (their mom is a busy world traveler), so they're becoming pros when it comes to relocating internationally.

Their latest trip took them from Germany to Japan, and now that they're settling in we thought we'd catch up and find out how things are going. Read on to find out more about Fred and Wilma!

What brought about your move?

Due to my job, I move every 2 to 3 years. I got the cats in Australia in 2007 and since then I moved them to the States, then to Germany and now Japan.

How did this particular move compare?

Both of the moves were the easiest, smoothest I ever had with the cats.

What were some of your initial concerns?

No matter where you are headed, the paperwork can be extremely confusing and overwhelming. I was worried that since I was overseas, it would be hard to get everything done on time.

What surprised you about the pet travel process? Can you discuss any particular challenges or interesting details?

The best advice I can give is to plan early. Lots of countries have strict rules about the importation of animals. In my case, I was taking my cats from Germany to Japan and had to have a 6 month “at home” quarantine. Also, lots of airlines have restrictions on the time of year the pet can travel based on the temperature.

How have Fred and Wilma handled the transition so far?

My fur babies are known for being “fraidy cats,” but as soon as they got to me here in Tokyo and out of their crates, they have just taken over the apartment. They found their box, their food and my couch for a nice nap. I just cannot get over how easily they have adapted. 

How do Japan, Germany and the United States compare in terms of pet-friendliness?

Both Germany and Japan are known for their love/obsession with their pets. The Germans LOVE their dogs and the Japanese LOVE their cats (see Hello Kitty). In Germany, I was lucky enough to have a vet that made house calls! I get my pet supplies online or from a military base, as my cats are used to American products. I know I could get anything I need here in Japan if I had to.

What advice do you have for people who might be planning a pet move?

As I say, plan early. Pets are part of your family and SO important to you, so I know the process can be stressful because you just want them to be comfortable and happy. It can be done (and be done smoothly) if you plan ahead.

 

fred & wilma settling in

 

What made you decide to hire PetRelocation to assist you?

I did my research, believe me. I went with PetRelocation because they were super responsive and totally understood how important my cats are to me.  I was encouraged by the testimonials of other clients. Also, I immediately felt at ease with my PetRelocation consultants. 

My situation was hard, as I was moving from Germany to Japan with a stop in the States in between. Turned out I had to leave the cats with my brother in the States for 6 months due to a Japanese regulation for an “at home quarantine.” My consultants treated my brother with as much respect as they gave me and constantly kept us both informed.

They walked us through all the paperwork and worked out a great timeline. I also LOVED that they offered a point to point delivery. They picked up the cats at my brother’s so that he would not have to tackle the nightmare of the airport processing, and they delivered the cats to me at my place in Tokyo. I have done this by myself and trust me, this was priceless!!!

Another highlight was that they tracked the cats the whole way from beginning to end so I had peace of mind the whole time. I honestly cannot recommend them enough. From beginning to end they made this process as easy and as stress free as possible. I will be using them again for sure!!!

 

Congrats to Fred, Wilma and their loving owner on another successful move! Thinking about relocating with your own pets? Feel free to contact us to speak to a Specialist about your options.

Pet News Round-Up: A Travel Discussion and a Few Fun Things

Friday, February 13, 2015 by Caitlin Moore

10 restaurants and coffee shops with "secret" menu items for dogs.

Anyone looking for a stuffed animal clone of your pet?

In case you were alarmed by a pet travel news story this week, we'd like to point out a few things.

A few of our team members answer the question, "how did you know your pet was The One?"

Find out more about Atchoum the cat.

 

magnolia

Have a lovely weekend!

 

Pets & Love: Happy Valentine's Day from PetRelocation

Friday, February 13, 2015 by Core Values

The PetRelocation team will happily accept any opportunity to celebrate our pets, and Valentine's Day is one of our favorite times to shine the spotlight on the cats and dogs we go home to every night.

Obviously our pets are our #1 Valentines, but this year we're answering a specific question: How did you know your pet was 'The One'? Get ready for some adorable stories...

 

goonie

Bethany, Client Care Manager: I knew Goonie was the one for me on the 4th of July, the day I rescued her. She was scared of the fireworks that night, but was trying to be tough about it by barking at them. Eventually, she gave in and snuggled really close to me under the covers before falling asleep and snoring loudly all night. To this day, she is still the best “little spoon” ever! :)

 

 

hufflepuff

Tim, Pet Relocation Consultant: I have a dog and her name is Hufflepuff. She is weird, sometimes wild, fluffy, scruffy, and basically the cutest dog I have ever encountered and had the privilege to hug. My girlfriend Alanah and I had been discussing getting a dog for a couple of months. Every week we almost went to Austin Pets Alive! to adopt one, but talked ourselves out of it ever time, saying that we weren’t ready for a dog.

While at work, Alanah would send me links to dogs on APA’s website. Most were cute, others were too old. I had expressed that I did not want a girl dog, much less a small, wiry haired dog (I have had bad luck with girl dogs in the past). One day, she sent me a link to small, wiry haired, girl dog and said “I think this is the one”.

At the time, the Huff’s name was Starburst and she looked like an ugly, wire-haired dog. I got off work and went to APA with Alanah. They took us back to see “Starburst”. She was sitting on a pillow, alone, and surrounded by a bunch of loud, obnoxious dogs. When I made eye contact with her, she gave be the look of “please get me out of here.” We played with her for the required thirty minutes and we both fell in love with her. It turns out, you can’t judge a dog by a picture or name.

Hufflepuff (formerly Starburst) has since become the scruffy, fluffy (not wiry) love of our lives. She has been though a few medical complications, but was a champ and is now just has happy and playful as ever. I do not know what I would do without my canine best friend. She is the best dog I could have ever asked for.

 

 

MayBelle

Keith, Senior Client Care Specialist: MayBelle was a stray that found her way to my door, and now she watches the movies with me that no one else will. #truelove

 

 

 

bravoRachel, Chief of Staff: I’ve been crazy about Golden Retrievers since I was a kid when one of my best friends growing up introduced me to her two Goldens. When I turned 13, my mom surprised me by taking me to pick up a one-year old rescue Golden Retriever named Gus. He was an amazing dog and the best friend a teenage girl could ask for. After many loyal years by my side, Gus passed away from stomach cancer at age 13. I waited seven years before getting another Golden.

My second Golden, Charlie, was a rescue from Golden Beginnings Golden Retriever Rescue in Houston, Texas. Charlie was a beautiful boy with an endless enthusiasm for swimming and a huge, adoring smile. He passed away much too young last July from a devastating fight against bone cancer. Shortly after Charlie passed, I decided that I was going to get another Golden and enter him in the Golden Retriever Lifetime Health Study, an incredible study by the Morris Animal Foundation that is working to study what causes cancer in dogs. In order to participate in the study, dogs have to be under 2 years and have at least 3 generations of known bloodlines – something my other two Goldens, who were strays I had adopted at around a year old, did not have.

I began researching responsible breeders and my research led me to Stanroph Golden Retrievers, an English Golden Retriever breeder on the southern coast of Spain known for their healthy, beautiful dogs. After working in the pet moving industry for almost 10 years, I thought I would be well prepared for bringing my puppy into the US from Spain, but I also knew it would require a lot of research! Fortunately, PetRelocation has tons of free pet travel resources I was able to use to plan my puppy’s trip.

My puppy was born in December, and just two weeks ago, when he was finally old enough to come home, my husband and I traveled to Spain to pick him up. No one told me how hard picking out “the one” would be! All I knew was that I wanted a male dog, and there were four adorable boys to choose from. But, as they say, “the one” picks you.

After sitting on the floor playing with the four puppies for a while, three of them got drowsy and piled up in a little heap to go to sleep. The breeder had marked each puppy with a different color to distinguish them and “Mr. Pink” was the last man standing. Out of habit, I started playing a game with him that I had played with Gus as a child, having him chase a toy underneath my legs and around in circles. Suddenly, I felt like I was looking at both Gus and Charlie, a beautiful, fuzzy blend of spirit, strength, and loyalty. As his big eyes became drowsy, “Mr. Pink” sat down between my husband and I, staring up at both of us, ready for an adventure. That’s when I knew he was “the one.” And don’t worry – the name “Mr. Pink” didn’t stick. We’ve named him Bravo, Spanish for brave.

 

 

 

sarah and reba

Sarah, Senior Pet Relocation Consultant: I always wanted a Goldendoodle -- a big, teddy bear looking dog. But then I thought, how funny would it be to get one specifically because she looks like me!? So I began my search for a redheaded Goldendoodle. They’re really hard to find! It’s kind of like children -- hard to predict if you’ll get a redhead out of a red dad and a golden mom or vice versa. So, I looked for a breeder that specifically bred Irish Setters to Red Poodles, making the chances of red hair a guarantee!

I found one in Indiana, just a few hours south of my parents’ house in Michigan. A winter snow baby, just like me! How could I pass this up? I named her Reba due to her red hair and hopefully sassy attitude. Reba and I have gotten comments such as “look at your little doppelganger!” or “I’m a hair colorist and I don’t know how you matched your dog’s coat perfectly to your hair, but your hairdresser is a magician!” (my hair is naturally red, by the way).

I loved her the instant I saw her little puppy butt wagging in a video my breeder sent. And when I picked her up, forget about it -- that SMELL! Intoxicating! I’m in love with Reba. She stole my heart that day!

 

 

stryker and rebecca

Rebecca, Pet Relocation Trainer: I knew Stryker was the one when he became putty in my lap!

I fell in love with the Bernese Mountain Dog breed as soon as I read about them in a Dog Encyclopedia. They had the perfect combination of fluff, size and sweet temperament toward humans and other animals. From then on I knew my first dog would be a Berner. After years of scouting for breeders, I flew to Colorado to pick out the new puppy I had only been able to dream about.

I arrived to find only two male puppies remained. One was absolutely striking in color with perfect markings and a gorgeous face. The other had a spotty cow nose, white socks that went half way up his legs and a thin white Mohawk down his neck. I was handed the picture perfect puppy first only to quickly find out he had quite a voice. He cried and squirmed in my arms, so I quickly put him down to watch him further. He pounced and played but reacted similarly when my sister picked him up.

I asked to hold the other puppy, who sweetly snuggled in my arms and even seemed to love my kisses! Sitting on the couch, I placed him on my legs on his back; his head relaxed and his ears flopped back, making me laugh. I had never seen anything so cute or trusting.

From there on I knew he was the one! His spotty cow nose did finally turn black, I found out his white mohawk is called a “Swiss Kiss” (a good luck mark), and it has now blended to his coat and only his white boots remain.

 

 

vv

Evelyn, Pet Relocation Consultant: I knew VV and I were meant for each other the minute we met. As corny as it sounds, I felt like we shared a deep level of understanding from the beginning. Sometimes I look at her and it’s like staring in the mirror!

 

 

Dante

Kelley, Director of HR: Shortly after we got married, my husband, an Air Force Captain at the time, was being sent on assignment to the Middle East and he wanted to make sure I wouldn’t be lonely while he was gone. We needed a dog.

After taking an online quiz (What dog fits your lifestyle?) – the #2 suggestion was Norwegian Lundehund. Our initial reaction was “What’s a Lundehund?” We had never heard of the breed and, of course, started to research. “Dogs with six toes? Dogs who have articulated shoulders? Dogs who can touch the back of their heads to their spines? Almost went extinct during WWII? Only 2000-2500 of them in the world? And cute too?”

Lucky for us, there was woman on the East Coast who was breeding Lundehunds, and she had two puppies from a recent litter who still needed a home. We drove the four hours to Cary, North Carolina and it was love at first sight. The puppy fell asleep in my arms, exhausted from a long day of playtime, while we were talking to the woman. At that point my husband said he knew we weren’t coming home without him. It was a done deal.

Now a senior canine, Dante has been through four moves in his life. He still romps about in the morning with junior barker, Modi (another Lundehund) and Skipper, the Sheltie. He’s my four-legged baby and will celebrate his 14th birthday in April. It was love at first sight and each day that he’s been in my life is a wonderful gift.

 

 

leo

Tom, HR Specialist: An animal-loving family in the country who unexpectedly ended up with a litter chose to give their puppies to good homes in hopes of keeping them out of the shelter. We drove an hour into the boonies outside of Austin, down a driveway that can best be described as a dried up creek bed. Even at 8 weeks old, Leo’s personality showed through and we knew we had found our boy!

 

Happy Valentine's Day to all the pet lovers out there! Feel free to share your own "meet cute" pet stories in the comments -- we'd love to read them.

When to Hire Professional Assistance with a Pet Move

Tuesday, February 10, 2015 by Pet Travel Questions

Name: Alexander
Number of Pets: 1
Pet Type: Cat
Pet Breed: Fluffy
From: Oklahoma City, OK
To: San Diego, CA

 

Dear PetRelocation,

My fiancé and I are getting married and we'll be moving her and her cat to San Diego. I'm checking out the options and whether or not it would be easier to use a pet transport service or just fly back with her cat. How does your business handle the pet being transported?

Thanks,

Alexander

 

Hi Alexander,

Excellent question. Most of the time it's technically possible for pet owners to move pets on their own, but since the process can require a considerable amount of effort (and often stress), some people choose to hire the help of professionals so that they'll have more time to focus on other things (such as moving their own belongings, etc). Here are a few more reasons people choose to hire help.

A domestic cat move is not as complicated as moving a large dog internationally, for example, but you might still find that enlisting pet travel experts to handle the move could be a good solution. PetRelocation arranges door-to-door travel services and helps oversee the gathering of pre-export paperwork, the right travel crate and the plane ticket. We move our clients' pets via cargo on a pet-friendly airline, making it easier for the owners to plan and carry out their own trip.

Please take a look at some of our recent customer stories to find out more about what we do, and it might be helpful to read over these commonly asked pet travel questions, as well.

You may ultimately decide to carry your cat in the cabin with you or plan the cargo trip on your own, but if you're seeking additional assistance you're welcome to contact us for a consultation.

Hope this helps! Congratulations on your upcoming marriage, and please let us know if we can answer any further questions.
 

Pet News Round-Up: Pet-Friendly Travel on the Rise

Friday, February 6, 2015 by PetRelocation.com Master

Behind the Scenes: One of our seasoned Pet Relocation Consultants talks about life as a busy pet shipper.

It's now cheaper and easier to travel between France and Spain via Brittany Ferries, and several of the cabins are pet-friendly.

Let's revisit the 2015 Puppy Bowl, shall we?

Why do cats love sitting in boxes?

One of our recent clients has an awesome blog.

Are pet expenses tax deductible?

 

popeye

Happy Friday!
 

Behind the Scenes at PetRelocation: Sarah's Four Year Pet Shipping Journey

Tuesday, February 3, 2015 by Core Values

sarah & rebaEmployee Profile: Sarah Smith, Senior Pet Relocation Consultant

by Kelley Barnes, Director of HR

Sarah Smith will be celebrating her four year anniversary with PetRelocation this March. In 2014, she helped more than 200 clients by creating customized move plans to safely transport their family pets and guiding them through the selection process to determine the perfect solution to meet their specific needs.

The intricacies of international requirements for the import and export of live animals is not knowledge that can be picked up quickly and easily. Undergoing the same educational process that all our Consultants experience, Sarah started her career with PetRelocation focusing on domestic US moves but she now serves as one of our experts regarding pet transport that originates or terminates in Asia, Africa and the Middle East. The complexities of permits and timelines for that region can take over a year to master, given all the countries involved.

When asked about her role in the company, Sarah said, “We send pets to more exotic locations than ever before. Planning can take days or weeks, so even if you apply the same thought processes, it’s never the same day twice.”

Not only does Sarah excel in providing expert advice to prospective clients, she also understands what is means to embody our company values, including commitment and wisdom. When asked to be the subject of our first employee profile in 2015, Sarah demonstrated her dedication to teamwork by making the time to answer the following interview questions.

What’s your first memory of working at PetRelocation?

They took me and Christina (she started on the same day and worked here for about 1.5 years) out to lunch EVERY day that week. And there was beer at lunch!! I remember it was a VERY relaxed atmosphere and I loved that right away. There were no micromanagers breathing down your neck. Everyone was friendly and genuinely cared for one another.

What drew you to the company initially?

PETS! I was looking for a job that somehow incorporated animals. I am an animal lover and I didn’t know what I wanted to do, but I knew at that point in my life I wanted it to involve animals. I was looking for a supplemental job, just something to pay a few fun bills here and there. And after starting, I found myself needing to rely on this job for financial stability. After I had worked here for a few months, I knew I wasn’t leaving! I got to use my love for animals and my passion for helping people while having fun with puzzle-solving logistics!

How has the company changed during your tenure?

Sooooo much has changed. The company has grown in sales, maturity, processes and people. We have more resources and processes in place to support our work. It helps us to do our jobs better.

The two most notable changes? 1) Moving from our Spicewood offices to Downtown Austin. 2) We used to handle the entire move for each client from building the plans to the actual shipping. We really improved the overall process by having the task split between two people, allowing us to really focus on best practices.  

 

zoo pic

The PetRelocation team on a recent outing

What’s your favorite client story?

I have too many to pick one!! I’ve moved pets for professional UFC fighters and professional European basketball players. I have several clients that are “threepeats.” One duo of Rottweilers moved with us from Laos to the US, then the US to Mongolia, then Mongolia back to the US. Probably some of the best world travelers we have!  

One “story” that touches me involves at least three different clients. In 2013 we moved a sweet family to Dubai. They had a few cats and a dog. I had another potential client contact me about moving his dog and cat to Dubai, but he was terrified of what would be life for his Golden Retriever in a foreign country. I connected the two clients -- past and potential.

They hit it off and Kim (past client) took Jim and his family (potential client) to breakfast while they visited Dubai on a house hunt. He hadn’t even hired us yet! Kim convinced him that Dylan (his Golden) would be just fine and that we were a great company to work with. They hired us, and now the two families are fast friends in Dubai! Kim also had a hand in easing the fears of another client whose pets just moved, and now Jim and his family are paying it forward to a new potential client! I think we’re starting a group of friends in Dubai and that really warms my heart.

 

dylan

Dylan the Golden in Dubai

What has been your proudest moment while working PetRelocation?

Generating $1.2 million in revenue in 2014, which resulted in lots of beautiful reunions!

What do you think will change about pet travel in the next five years?

It’s hard to say. Country requirements will change, as they always do. For example, the European Union has a new rule that started being enforced on January 1 requiring that a pet traveling to the EU arrive within five days of the owner. It’s a huge change and will impact not only our clients, but anyone headed into the EU.

I also think companies will start realizing their employees won’t leave their pets behind, and we can expect more organizations to regularly factor pets into their employee’s relocation reimbursement plan.  

What advice to you have for people who want to join the company?

You MUST be able to work strange hours. You MUST be able to deal with stress -- a high level of stress. You MUST care about animals, first and foremost! Decide if the stress and hours are worth it for you. It’s not for everyone and that’s ok, but don’t waste your own time by “trying it out.” It will be MORE stressful than they tell you! But so rewarding and worth it!

Everyone here helps each other. There will be a team of people willing to help you solve the client’s problem. You’re never on your own. The culture here has always been one of fun and caring. In fact, I think the team tries to focus on those qualities when hiring.

reba

Reba, Sarah's dog, helping out at the office

What do you wish other people knew about the company?

Two things: 1) We don’t rescue and/or find pets a new home: our purpose is focused on relocation pets who already have an owner. 2) Our clients constantly tell us how this was the least stressful part of their whole move, and we’ve had others tell us that they wish we had handled their personal belongings as well because we made things so easy on them. We may cost more than other similar services, but we provide quality, professional service to every client, every day.

What would people be surprised to know about you?

I am a super social person, but some of my favorite times are sitting on my couch in pajamas with Reba (my dog) and a glass of wine. Even better if my sister is in town!! Family is #1 for me.

What do you like to do when you aren’t working?

Read, take Reba to the dog park, lift weights, swim, eat and drink, travel and anything involving water, sand and sun.

Hollywood wants to make a movie about your life. Who do they cast to play you?

Laura Prepon -- but not from Orange is the New Black. Laura Prepon from a few years ago when she was playing Donna from That 70’s Show (redheaded tomboy, goofball).

Editor's Note: We interviewed Sarah back in 2011, too -- take a look what she had to say after working at PetRelocation for just a couple of weeks, and read about some of the incredible experiences Sarah and the rest of the PetRelocation team have recently arranged.
 

Watch out, It's a Pet Scam (Monkey Edition)

Wednesday, January 28, 2015 by Pet Travel Questions

Name: Magan
Number of Pets: 1
Pet Type: Monkey
Pet Breed: Capuchin
From: MN, USA
To: GA, USA

 

Hello,

I am taking to someone about getting a monkey, and all she wants is a shipping fee that she says is $280. She said she would be using your services. I am just wanting to make sure this isn't a scam.

Thanks,

Magan

 

Hi Magan,

That is definitely a scam. Anytime someone you don't know is offering to give you a pet (especially a high-demand breed or exotic species) and only wants to charge you transportation fees, you can assume the animal doesn't exist and they are just trying to take advantage of you.

Read more about how to avoid pet scams and know that these tactics apply to dogs, cats, birds, and yes, monkeys. We strongly advise against dealing with unknown parties online when looking to add a pet to your family, and remember that anytime you're asked to wire money for "transportation fees,"  you're in danger of falling for a well-worn scam.

For reference, moving a small pet domestically typically starts at around $1200 (this covers airfare, health documents, vet visits, travel crate, etc), so this suggested fee of just $280 serves as another red flag. Monkey travel also requires a little more planning than dog and cat travel, so if something sounds too easy to be true, it probably is.

Sorry to be the bearer of bad news, Magan (and hopefully you haven't sent any money yet). Please let us know if you have further questions, and good luck out there!

Planning Safe Pet Travel for a 10-Year-Old Dog

Tuesday, January 27, 2015 by Pet Travel Questions

Name: Duda
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cockapoo
From: Toronto, Canada
To: Guatemala City, Guatemala

 

Hello,

I am moving to Guatemala this summer for a job and I am bringing my dog with me. He is 10 and I am a bit worried about his age when flying. Will this be a problem? Cockapoos do tend to live longer, so this isn't really as as old as if he were another breed.

Is there an alternative to shipping him in a regular cargo area on the plane? I am worried about their temperature restrictions since we are traveling in the summer and have to stop over in Houston or San Salvador.

Thank you!

Duda

 

Hi Duda,

Thanks for submitting a question to us! Before traveling with an older pet, we recommend discussing any concerns you have with your vet and also reading over these travel tips for older dogs. We've helped many dogs and cats 10 years old and older move safely, and with the right preparation and care, it is most likely a possibility for you, too.

As far as air travel, we recommend choosing a pet-friendly airline (we often use United, KLM and Lufthansa due to their pet safe policies, for example). Airlines with solid pet procedures in place are less affected by temperature, however in the heat of the summer it's possible that you'll run into various embargoes. Since the rules and ports at which they apply change each year, we recommend checking directly with the airline to find out more.

You're also welcome to fill out our consultation form to hear back from a Specialist and discuss your move options, and we also recommend reading over these basic pet travel tips. The more you learn about the process, hopefully the more comfortable you'll feel about your dog's flight.

Just let us know if we can be of further assistance, and good luck!

Incredible Experiences: Max Becomes a Kiwi

Monday, January 26, 2015 by PetRelocation.com Customer

Name: Catherine & Mark
Pet's Name: Max
From: New York City, New York, USA
To: Christchurch, New Zealand

My husband and I moved from New York City to Christchurch, New Zealand with our cat, Max, by way of 3-month stint in Bangor, Maine. New Zealand has strict rules on animals entering the country and require a pet relocation company to assist with the move. Max would live in St. Louis, MO with my mom for 3 months while he finished up relocation vet requirements.

I chose PetRelocation not only based on their customer feedback but also because of the amount of detail, care and attention I received when I made my first call to inquire. I felt that my cat would be treated not just humanely, but lovingly, from one phone conversation with Paul.

Max's care and travel planning was assigned to Brooke, who not only had to deal with my anxiety, but my mom's as well, as Max lived with her for 3 months after my husband and I relocated to New Zealand. Brooke was patient, attentive and available whenever we needed her (which was often).

 

max sleeping



There was no "easy" part to this move. I was anxious to have my cat back in my care, and when he was 6 hours into a 15 hour plane flight, there was no amount of nail-biting that made me feel better. Max of course missed his connecting flight, and my email immediately lit up with emails from Brooke updating me with all advances in his plans. She was even able to ensure that Max would not have to wait at the airport, but rather with an actual human in a quieter setting, which settled the butterflies in my stomach. Max finally arrived to the quarantine facility just a few hours later than expected.

Max is a lover. He would give us up in a heartbeat if someone else was offering a better chin rub or a few Greenies. In his world, everyone is his friend and the quarantine facility was no exception. The ladies at Canterbury Quarantine loved playing with him and thus he received great care (not to mention he was the only cat onsite at the time). When I went to pick him up he was eager to get out of his "prison" (he does not like to be confined, he's an explorer!) and on to the next adventure.

 

max hanging out

 

Now he enjoys watching the birds in our garden from our many windows and sleeping in the sunlight. He is no worse for the wear and still has all 9 cat lives (though I may have lost a few!). Moving is never easy and moving across the country with a fur baby is definitely tougher.

Without PetRelocation I think this process would have taken a great toll not only on Max, but an emotional one on me as well. I am grateful for their expertise, care, and love of animals, which helped reunite me and my husband with our beloved Max!

Thanks to Catherine and Mark for sharing their move story with us! Interested in cat travel to New Zealand (or pet travel in general)? Please contact us for a consultation.

Pet News Round-Up: Realizing Your Pet Travel Potential

Friday, January 23, 2015 by Caitlin Moore

Will New York be the world's future pet travel hub?

Do your cats get cabin fever in the winter?

Dog training advice for 2015.

More about the new upscale pet boarding facility opening near the Orlando airport.

Cats to New York, dogs to the United Kingdom... Read all our latest pet travel Incredible Experiences!

Dog talk: off-leash etiquette.

 

cappie

Happy Friday!
 

It's True: Barbados Has New (Easier) Pet Import Rules

Thursday, January 15, 2015 by Pet Travel Questions

Name: Joanne
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Rhodesian Ridgeback
From: South Africa
To: Barbados

 

Hi There,

I recently read somewhere that from 1st January 2015, Barbados will accept pets from most countries so long as they have conformed with the necessary tests and protocol.

Could you confirm if this is correct or do we still have to go via the UK?

Many thanks in advance,
Jo

 

Hi Jo,

Thanks for your question! We're happy to report that yes, Barbados has relaxed its pet import rules and there is no longer a need to route through the United Kingdom (provided you meet the necessary requirements).

We recently discussed the new Barbados pet import rules on our blog and would be happy to answer any further questions you have. Additionally, here is a video from the Barbados Ministry of Agriculture that goes over the process:

 

New Dog Cat Promo from Ministry of Agriculture Barbados on Vimeo.

 

If you'd like to find out more about hiring some assistance with this move, please fill out our online consultation form.

Hopefully this helps you to start the planning process, Jo. Feel free to peruse our blog for more pet travel tips and pet travel stories, and good luck with everything!

How Do Pets Handle Long International Flights?

Tuesday, January 13, 2015 by Pet Travel Questions

Name: Laura
Number of Pets: 1
Pet Type: Dog
Pet Breed: Eurasier
From: Europe
To: Boston

 

Dear PetRelocation,

I have never had a dog flown before and I wonder if there are calming medicines that are administered? How are their basic needs cared for (thinking here about the intake of food and water as well as the excretion of the same)? What are the conditions in the hold (thinking temperature, light, presence of other animals)? What happens during layovers if there is no direct flight to be had (Copenhagen-Boston)?

Thanks,

Laura
 

 

Hi Laura,

These are all great questions. The idea of putting your pet onto a long international flight can definitely feel daunting at first, but we find that the more that a pet owner learns about the process, the more confident they can begin to feel about planning a successful trip. We have helped thousands of pets move safely and would be happy to share a few tips and facts with you.

First, please know that sedation is not allowed or recommended during pet flights. Crate training is a better way to help your dog feel calm during a flight and it's a practice we do highly recommend. Helping your dog to see the crate as a comfortable and safe place is very important -- please read more about crate-training here (these tips apply to both dogs and cats).

It's also important to choose a pet-friendly airline with dedicated staff and pet safe practices. We often use KLM, Lufthansa, United and British Airways for our clients' pets due to their level of attention to their pet passengers.The cargo area of the plane is pressure and temperature controlled and, with pet-friendly airlines pets are the last to be loaded and the first to be removed upon arrival. They are situated securely and carefully with the pet's safety and comfort in mind.

Layovers can be a good thing for pets, as this will allow for a bathroom/stretch break that makes a long journey more comfortable. We often schedule our clients' flights so that they can stop at an animal hotel for a few hours or even overnight where they are tended to by professionals. The layover situation will depend on the route you ultimately choose, and we'd be happy to further discuss your options with you if you'd like.

Please fill out our online consultation form if you'd like to find out more about our services, and in the meantime you can also read over these basic pet travel tips and these recent pet move stories from our clients. Again, hopefully the more you learn the better you'll feel about your pet's travel experience.

Thanks for reading, and we hope to hear from you soon!

Incredible Experiences: Moving Two Cats from the USA to the UK

Tuesday, January 13, 2015 by PetRelocation.com Customer

Name: Sharon
Pets' Names: Duke and Kimmy
From: Walnut Creek, California, USA
To: Norwich, Norfolk, UK
 

Sarah and Penney were both terrific. They responded to questions and requests without delay and implemented whatever was necessary very professionally and with care and consideration for our two cats.

We would definitely use them again (although we hope we don't need to!) and recommend them to anyone needing to take their pets overseas. Our cats are very happily with us again and were calm and clean when we picked them up.

THANK YOU!
 

Thanks to Sharon for sharing this update! Need help moving a pet internationally? Please contact PetRelocation for a consultation and read more pet travel stories here.

Pet News Round-Up: Rescue Stories and Cat Cafes

Friday, January 9, 2015 by Caitlin Moore

Argentina's dog-adoring president just made travel more pet-friendly in her country.

Learn more about New York City's first cat cafe.

Pet travel to Barbados just became a bit easier.  

Twenty-three dogs were saved from a Korean meat farm and brought to the United States.

Because it's Friday, here's a super cute dog video.

 

cute dog

Have a lovely weekend

Pet Travel Requirements for Norway

Friday, January 9, 2015 by Pet Travel Questions

Name: Tracey
Number of Pets: 4
Pet Type: 2 dogs and 2 cats
Pet Breed: Golden Retrievers and domestic cats
From: USA
To: Norway

 

Hi PetRelocation,

Do we need to have the rabies titer testing of the animals prior to the move? Are there any other tests required other than the health check and tapeworm treatment??

Thanks,

Tracey

 

Hi Tracey,

Moving pets to Norway does not require a titer test. Your dogs and cats will need microchips, rabies vaccines administered at least 21 days before departure, and the dogs will need a tapeworm treatment within one to five days of departure. As you mentioned, you'll also need a health certificate.

Take a look at an overview of the Norway pet import requirements via the USDA website, and it may also help to take a look at a few typical pet travel questions and answers to find out more about crate-training, cargo travel, and choosing a pet-friendly airline.

Finally, if you're interested in hiring some assistance with your pet move, you're welcome to fill out our online consultation form.

Hopefully this helps to point you in the right direction, Tracey. Thanks for submitting a question to us, and good luck with everything!