Help Me Move My Pet

Goodbye and Good Luck, Matt!

Tuesday, March 31, 2015 by Core Values

matt kincaidThis week we're saying goodbye to the very first employee hired at PetRelocation, Matt Kincaid. After 10 years in which he's shipped hundreds of pets and acted as an anchor and leader at the company, Matt is moving to Maine with his wife and two daughters to join his East Coast family in starting a new business.

We'll miss him greatly here in Austin, as his knowledge, wisdom, teamwork, and integrity have contributed so much to the success and evolution of PetRelocation.

Good luck and thanks for 10 great years, Matt! This farewell is certainly bittersweet. Here are a few memories gathered by the PetRelocation team that capture Matt's personality, dedication, and pet shipping expertise:


I will miss a number of things about Kincaid; his beat boxing skills, loud typing, constant need to move quickly (to the bus especially), and how he wears his Orioles hat in rain, snow (well, sleet really), and sunshine. However, the thing I will miss most is having his perspective on things. He has a unique ability to calm people down and remind them of the big picture in a very real way. It is so easy for us to get caught up in all of the stressful little situations that pop up throughout each day. Matt is one of the few people who has the ability to empathize with that stress and also help you get your head back in the game for the greater good. I will definitely miss having him around. -- Bethany


Matt is a straight up hustler with a purpose and a heart of gold. Over the past 15 months, I am grateful to have worked with the man who embodies PetRelocation’s Core Values and who has been an integral part in forming our culture. He has always been gracious with his time and perspective for newbies needing some wisdom and guidance. Overall, I will miss his ability to pull a laugh out of nearly every meeting; his generous nature; his optimism; and the rare ability to make the workplace seem more like home with family, rather than just a place of business with coworkers. Good luck Matt! -- Tom


Dear Matt,

Thank you for your great advice and support over the years. I will not forget training with you and Brad and the ice storm of February 2011. Wish you and your family the best in Maine! -- Ashley

I have really enjoyed trading vegetable gardening tips and success with him, along with getting advice! He’s a great guy. :) -- Penney


matt, rachel, kevin  angie in las vegas

Matt, Rachel, Kevin & Angie in 2006


Matt is an awesome co-worker because he has a great personality and a fun, positive attitude.  But I will always remember Matt as being a really good dad. Matt’s oldest daughter, Mia, was fond of Robert (our office hamster) and on a couple of occasions I sent her picture texts of Robert to her through Matt’s phone. She would send back very cute replies. When she was in the office visiting, I let her give him some treats. It was extremely adorable. Another demonstration of Matt’s fun spirit is that he helped me tune my mandolin before my first lesson and always asks me how my lessons are going.  He will be missed! -- Tobi


This story goes back almost 10 years ago, when Kevin, Matt and I were the only people working at PetRelocation. Our office was a little house on a dirt road in Lakeway.

Back then Matt did all of the domestic moves and Kevin had Asia as his region. I did all other countries and accounting.

matt & angie

Matt and Angie at a relocation conference in Las Vegas in 2006

In November 2005, I snuck out of the office and went to Walmart and bought a diet coke and a pregnancy test (Still have the receipt, lol). I couldn't wait until after work so I took the test right there at the office.

Matt and Kevin were in the back room with their headsets on talking with customers on the phone. I skipped out of the bathroom and waived the positive pregnancy test around so they could both see it. Both of their jaws dropped and they smiled and gave a big thumbs up! I'm not sure if Matt remembers, but that is a day I will never forget.

It's amazing to look back and think about all that's happened since then.

I have had the honor to see Matt evolve over the last decade as a husband, father, and a wonderful human being. Thank you Matt for all of the memories! This is not a goodbye, but rather a see you later! Good luck to you and Carly on the next chapter. We love you and will see you in Maine!




matt & keith

Matt and Keith

I certainly don’t have just one cherished memory, but will deeply miss navigating the “sand traps” of day-to-day office life with him. As my manager he wasn’t always easy on me, and never lost focus of keeping the company’s best interests as a main priority. His wife, daughters, pets, and future vegetables are in good hands. -- Keith


My favorite memory of Matt was when I went to Lucy’s Retired Surfer Bar to see Uncle Bruno (Matt's band) perform. It was a raucous show, where the band eventually got up on the bar and jammed out. By the end of the night, Kincaid and I were a few sheets to the wind and hung out on the porch with Stevie Wonder’s drummer.

What I’ll miss most about Matt is being his #1 Chop Buster. Since he joined corporate, I have taken much joy in pushing his buttons each and every day. Now, I will only have my own buttons to push…:) -- Joe


I met Matt for the first time in May of 2006 when I interviewed at PetRelocation. At that time, PetRelocation’s staff consisted of its co-founders, Kevin and Angie, and Matt, its first employee. Let’s just say things were a little more lenient with the interview process back then, as Matt asked me hard hitting questions like “What album do you currently have in your car’s CD player?” I remember being really embarrassed because I had the Backstreet Boys Black & Blue album (it wasn’t mine, I swear!) but feeling compelled to tell the truth anyway. Matt gave me a hard time for that, but I still got the job.

matt & rachel

Matt and Rachel

This led to me having the fun, rewarding, and inspiring experience of working with Matt for the last nine years. When I first started, Matt was a true coach, teaching me the ropes of how to ship pets. Back then we used paper file folders to keep track of all of our shipments, and he showed me how to write out my logistics plan on the front of the file folder. On my first day, at around noon, Matt asked me if I wanted anything from the gas station. Our old office was about 30 miles outside of Austin and had limited access to stores and restaurants – the gas station was the closest place to buy lunch. I declined, having brought my lunch that day, but Matt and I enjoyed many trips to the gas station over the years – BBQ Fritos for him, Easy Mac for me. On Fridays, at around 4 PM, we’d power down our computers and we would all clean the office together: our CEO mopping the floors while Matt vacuumed and I scrubbed the toilets.

I have had some fun times with Matt, like the time during my first year when we went to Las Vegas for a conference and rode in a limo on the way from the airport to the hotel (we really felt like we’d made it!). Another time, the night before Matt’s birthday, a group of us decided to turn his desk at work into a mini-golf course, complete with real grass, a water hazard, and a sand trap. Matt, an avid golfer, came in to work the next morning and worked the whole day with his mouse pad perched on the Bermuda grass desktop.


matt birthday

The 'Golf Desk'

Things have changed a lot in the 9 years we’ve worked together: we’ve moved downtown, so we have way more lunch options than just a gas station now; we have cloud-based CRM and project management tool that allows us to plan and monitor our pet moves online, instead of on a file folder; the company has grown from the four of us to nearly forty; and we now have a weekly cleaning service, whose hard work I’m certain we never take for granted.

But one thing has not changed. Matt’s loyalty, compassion, and true commitment to seeing PetRelocation succeed has always been a constant. It can be easy to get lost in in the ever-evolving and constantly shifting ecosystem that is a startup, but Matt has always remained a shelter from the storm, a touchstone to the roots of the company.

I will miss him, PetRelocation will miss him, the industry will miss him – and we can only hope they sell BBQ Fritos in Maine. -- Rachel


goodbye, matt!

Good luck on your next adventure, Matt!

Wrap-Up: IPATA Latin American Regional Meeting

Monday, March 30, 2015 by Rachel Truair

People are sometimes surprised when they find out just how many pet relocation companies exist worldwide. In actuality, there are hundreds of companies that PetRelocation works with to provide incredible experiences for pets moving around the globe. The International Pet and Animal Transportation Association, or IPATA, is a trade association dedicated to helping pet relocation companies gather to improve their knowledge, build strong alliances, and achieve common goals. In addition to hosting annual conferences, regional meetings are organized to help focus on issues and goals of a common region.

A few weeks ago, I had the pleasure of attending the IPATA Latin American Regional Meeting held in Lima, Peru. In addition to being interested in learning more about the needs of the growing group of pet owners in Latin America, I also serve as IPATA's Assistant Regional Director of the Americas and had been asked to speak on the topic of humanization, or the trend of people seeing pets as members of the family.

If you're going to Peru, you've got to go to Machu Picchu, so the first few days saw our group exploring the Cuzco area of Peru and hiking up to one of the greatest wonders of the world. Being a pet-focused group, one day we visited the Ccochahuasi Animal Sanctuary where we were treated to an up-close viewing of the Andean condor, the endangered national bird of Peru. We also got our first look at the Peruvian Hairless Dog, also known as the Peruvian Inca Orchid. I had heard of these dogs prior to my trip, but what I didn't know was that Inca Orchids hold a special cultural designation that requires them to go through a different export process than most pets when being exported from Peru.

Peruvian Hairless Dog
A Peruvian Hairless Dog at the Ccochahuasi Animal Sanctuary

After our visit to Machu Picchu, the conference got into full swing in Lima. After an announcement from Jack Russo, Director of the Americas for IPATA and owner of Bobbi's World Kennels, as well as an update from our incoming IPATA Present Derek Huntington from Capital Pet Movers, we heard from local airline representatives from LAN Airlines, Copa Airlines, Air Canada, and Lufthansa about their service offerings in and out of Latin America. We also were honored to have Dr. Patricia Caldas, one of the head import/export authorities at Servicio Nacional de Sanidad Agraria del Perú (SENASA), which overseas all pets arriving to or departing from Peru. One interesting fact is that Peru only sees "pets" (in Spanish, "mascotas") as dogs and cats. Any other pets (birds, lizards, etc.) will have to arrive as a commercial import/export and require additional paperwork.

Latin American pet shipping companies
From L-R: Dra. Patricia Caldas, SENASA, Melissa Vasquez Sansores, Pet Air Mexico; Melisa Irrivari Oliveri, PetWings Peru; Jack Russo, Bobbi's World Kennels; Luz Maria Farias, LATAM Pet Transport - Chile; Kaesy Batista, Canal Movers & Logistics - Panama; Patricia Gil, LATAM Pet Transport - Peru

Pet shippers were also trained on pet emergency CPR as well as the Heimlich maneuver and other first aid best practices -- an important but sometimes overlooked element of training for any pet handler -- by Dra. Melissa Grisolle of PetWings, who is a pathologist, veterinarian and pet relocation provider in Peru. In addition to this, we heard a great talk from Melisa Vasquez Sansores at Pet Air Mexico on the special handling of brachycephalic (or snub-nosed) breeds.

In addition to these talks, we spent some time as a group identifying three year goals for the Latin American region. One area where we hope to make progress over the next three years is forming stronger relationships with Latin American governments. We would like to see it take less time to clear pets through customs, as anyone who has cleared a pet through customs south of the equator will tell you that it can take anywhere from up to 8 hours or more. While other countries have moved toward allowing pets to be pre-cleared through electronic documents, thus reducing the time the pet is left waiting in his crate after a long flight, Latin American countries have been slower to adopt this practice. Members of the IPATA Latin American region hope to change this over then

patovet and petwings in lima
Attendees visiting PatoVet and Petwings in Lima

At the end of the meeting, we loaded up on a tour bus and shuttled to PatoVet, the vet clinic of Dra. Grisolle. There we were treated to a demonstration on handling aggressive as well as timid dogs by Tim Cruser of Come Sit Stay Pet Resort. In addition to having an excellent pet resort outside of Denver, Colorado, Tim is also an experienced dog trainer, having trained protection animals and working dogs for 30 years. We were taught best practices in crate training as well as how to properly load and unload pets from crates.

It's always great to meet up with fellow IPATA members and share stories and learnings from our pet shipping experiences. These types of meetings are critical to the further development and improvement of the pet relocation industry, which makes up the steadily growing pet services industry. Thanks to the Latin American members for hosting such a great meeting!

Bengal Cat Travel to Costa Rica

Friday, March 27, 2015 by Pet Travel Questions

Name: Icelle
Number of Pets: 1
Pet Type: Cat
Pet Breed: Bengal
From: MA, USA
To: Costa Rica


Hi PetRelocation,

Does Costa Rica have any travel restrictions when it comes to domestic Bengal cats? My cat is an F-6 Bengal cat. She has some "wild blood" in her ancestry, but it's very far removed and she is a domesticated pet (like regular house cat).

I know, for example, in Hawaii Bengal cats are not allowed to enter the state at all. Also, is there a quarantine period?




Hi Icelle,

Thanks for contacting us, we'd be happy to direct you to a few pet travel resources. First, please review the pet import requirements for Costa Rica via the USDA.

As you'll see, there is no quarantine for pets entering the country provided they meet these rules as outlined, and there is no mention of breed restrictions regarding Bengal cats. You're welcome to double check the most up-to-date information by contacting the Costa Rica Ministry of Agriculture, but because your cat is so far removed from her original ancestry, it's very doubtful this will be an issue.

As for general pet travel advice, we recommend looking over these frequently asked pet travel questions and these cat crate training tips (along with choosing a pet-friendly airline, pet crate training is a very important part of pet travel). To enter Costa Rica, cats need proof of an updated rabies vaccine and an International Health Certificate (as you'll see when you follow the USDA link above).

Please let us know if you think you'd like some assistance with your move, and good luck with your relocation to Costa Rica!

Pet News Round-Up: Travel Tips & Vacation Options for Dogs

Friday, March 27, 2015 by Caitlin Moore

This is vital information for pet owners moving to Australia.

Advocates speak out against fake service dogs.

These are all our latest pet move snapshots.

5 dog friendly vacation spots.

Animal groups are calling on the government to enact better pet travel rules and regulations in Taiwan.

Here's why you might want to hire help with your pet move.



Have a great weekend, pet lovers!

Australia Pet Travel: Important Sydney Quarantine Update for 2015

Thursday, March 26, 2015 by Pet Travel Questions

If you're planning to relocate to Australia with a pet in the coming months, be aware that a few big changes involving available quarantine facilities could affect your plans. After Oct. 16, 2015, the Australia Government Department of Agriculture will no longer take pet quarantine bookings at the Eastern Creek Facility in Sydney.

To protect its status as a rabies-free nation, Australia imposes a minimum 10 day quarantine for all pets arriving into the country. Currently two quarantine facilities exist that pet owners can choose from to fulfill this requirement -- one is in Sydney and one is in Melbourne. After Oct. 16 of this year, pets will need to fulfill their quarantines in Melbourne.

Note that this closure is part of a bigger plan that will eventually lead to there being just one updated pet quarantine facility. A new Post Entry Quarantine facility (PEQ) is currently being constructed on a Commonwealth owned site in Mickleham, Victoria. By the end of 2018, all pets will fulfill their quarantines here and no more facilities will exist in any other locations in Australia.

Find out about the new PEQ (the modernized facility will serve as as a secure quarantine site for plants and bees arriving from overseas, as well), and review the pet import requirements for Australia carefully if you're planning to relocate here.

Please contact PetRelocation if you need assistance with an upcoming pet move to Australia, and stay in touch for more pet news updates.



Plan ahead for streamlined pet travel to Australia


ISO Compliant Microchips for Pet Travel to Sweden

Wednesday, March 25, 2015 by Pet Travel Questions

Name: Sofia
Number of Pets: 1
Pet Type: Dog
Pet Breed: Havanese
From: USA
To: Sweden

Dear PetRelocation,

Our dog has just been microchipped with a HomeAgain chip that is 15 digits. Is this chip ISO compatible? Will customs in Sweden be able to scan his chip?



Hi Sofia,

Thank you for your inquiry. Yes, HomeAgain chips are ISO compatible so you'll be in accordance with this requirement upon entry to Sweden.

For your information, here are the pet import requirements for Sweden as well as a little more information about microchips and pet travel. Now that you have the microchip, you can have your dog vaccinated against rabies (this must happen after the microchip is implanted to be valid). Tapeworm treatment is also required for dogs entering Sweden and we recommend basic vaccinations, as well (you'll see this all outlined in the above link).

If you have any general questions about pet-friendly airlines, crate training, etc., please take a look at these frequently asked questions about pet travel.

Hopefully this helps! Please let us know if you'd like to find out more about our door-to-door pet travel services, and just for fun, here are a few pet travel stories from clients of ours who have moved to Europe.

Happy travels!

Incredible Experiences: Ziggy & Zoey's Big Journey to Germany

Wednesday, March 25, 2015 by PetRelocation.com Customer

We recently helped Ziggy and Zoey travel from Texas to Germany and their owner was kind enough to send us an update. We're happy to hear the pups are settling into their new surroundings with ease!

Hi Penney!

Ziggy and Zoey are doing great! They were so excited to see us, and I was so relieved to see them! They slept off their jet lag and went right back to normal! 

I had heard so many horrible stories of pets traveling and being under so much stress that they took a very long time to bounce back to normal. I can happily say our dogs were happy and healthy the entire journey. Y'all did such a great job keeping me informed of their whereabouts even when I didn't have a new phone to contact you!

Hamburg, Germany is exceptionally dog friendly, so we've been working on our pups' manners and teaching them basic German phrases. If anyone needs them to sit, or lay down (etc.), they can!

Thank you again, 



ziggy & zoey

Well done, Ziggy and Zoey!


Need help moving your pets to Germany (or anywhere else)? Please contact us for a consultation.

How to Plan International Rabbit Travel

Tuesday, March 24, 2015 by Pet Travel Questions

Name: Susan
Number of Pets: 1
Pet Type: Rabbit
Pet Breed: Lop Eared
From: London, UK
To: New Canaan, CT, USA


Hi PetRelocation,

I'm just wondering what I need to do documentation-wise to ensure Willie gets to move to the US from London as we corporate relocate back home. Also, I'm clueless about how to physically move him. Does he go under the seat, in a luggage/pet area or what?

Thanks! Look forward to talking with you. Have a good day!



Hi Susan,

Thanks for your question! Per the USDA, the United States does not impose restrictions on rabbits entering the country, so you'll simply need to follow the guidelines of the airline you choose. Typically a vet health certificate is required to show the airline the pet is healthy and fit to fly.

We often use British Airways to transport pets from London to the United States -- find out more about the procedure here. Pets are not allowed in the cabin on this route; rather, they are transported in the cargo area, which is pressure and temperature controlled.

You'll also need an airline-approved travel crate. Often rabbit owners buy a small pet crate and modify it slightly in order to ensure safety... Please see the picture below for an example.


modified rabbit crate

Just let us know if you'd like some help arranging Willie's move, Susan. Thanks for reading and we hope to hear from you again!

Client Care Specialists Handle Pet Travel's Many Surprises

Tuesday, March 24, 2015 by Core Values

LindaAlong with essential questions like "How do I move my pet from Point A to Point B?" and "How much will this cost?", we're often asked something else: "Why would I need to hire help with my pet's move -- can't I do it myself?"

The number one answer to this question involves the possibility of surprise developments in a move plan. When unexpected situations arise (and they often do), it's better to have an expert in charge who can keep your pet safe and on track for a happy reunion even in the midst of complications.

Weather delays, airline strikes, and simple bad luck can push an already stressful move into very uncertain territory, and if it's your first time handling such an event you probably won't know the best way to turn things around on your own.

We recently asked Linda, one of our experienced Client Care Specialists, to share a few specific instances in which she found herself dealing with the unexpected on behalf of one of her clients. Here's how she gracefully saves the day when moves became extra complicated due to outside forces.

How common is it for something (large or small) to affect an original move plan and require an adjustment?

It's not uncommon for an original plan to change, and many factors can affect a move date. For example:

  • Weather is probably the #1 factor that can change a move plan. Depending on the season and port it can be a large possibility -- for example going out of ORD (Chicago) during winter months is likely to require some juggling.
  • New country requirements are less likely to be a factor, but when they are they can dramatically disrupt your whole plan.

  • Because the airline reserves the right to bump a pet for certain reasons, this can be a factor, too. This is for safety reasons; if another piece of cargo is boarded that would make the environment unsafe (dry ice or human remains, for example), the airline makes an adjustment that can affect the pet's flight status.

  • Lastly (and this has affected a number of my clients), people don’t realize their own plans can change. Your own move can be pushed up or back for various reasons, and having a team behind you that can rework your pet's plan to align with your own is beneficial.

pierre suitcase

What are a few examples of times you’ve had to rework a pet move?

Recently I had a move to China that was departing from Boston. We had to move it out one month due to weather issues and Chinese New Year. We weren’t able to make it to the vet for the final vet visit and the weather was not in our favor, so we made the decision to wait until after Chinese New Year.

Another example: The UAE changed their requirements effective immediately and we had to rush and do a titer test for a move I was handling. We were actually going to meet the new target date until the owners' job asked them to stay stateside for another three weeks due to an issue with a work project.

Here's one more: In January I had a move to Italy, and due to a storm we had to delay the pet's trip. The bigger issue was that the pet now had to travel outside of the "Five Day Rule." I had to rework the plan entirely and had our agent do the final vet visit the day before, board for a night, and do a check-in the next day with a commercial health certificate as a work around for the five day rule. The trip was only delayed by a week, and because of our agents and experience we were able to rework everything to get back on track the day the flight was cancelled.

What are a few solutions you’ve come up with or needed to create when the unexpected happens?

For my Italy move, it was helpful to do a commercial health certificate and lean more on my local agent to assist.

For my Boston situation, I suggested to the client that the pet stay with a caretaker and then didn't begin tackling a new plan until we saw the weather was letting up. I wanted to avoid having them waste their time and money by going in for a vet visit just in case the flight wouldn’t even depart.

For many moves where the pet owner didn’t have friends or family in the area, I helped them come up with a plan to depart from their vet or a local boarding facility. Having an agent lined up to possibly board the pet is another trick Client Care Specialists often have up our sleeves.

What’s your advice to pet owners who are dealing with an unexpected situation?

Be proactive and think of contingency plans, and if you are going to be away from email/phone make sure to provide a backup contact we can work with.  I always try to find out if the pet owners have friends or family in the area in case the pet's flight gets delayed. Also, make sure to be a good partner with your vet office because they may be your saving grace if we have to do new health documents.

Overall, I always allow for the possibility that something could change and need to be reworked -- this keeps me on my toes and ready for anything.


Thanks to Linda for discussing her work! As you can see, Client Care Specialists are skilled at handling unexpected situations and quick on their feet when changes need to be made. It's all about the pet's safety, and second to that our team aims to make each move as streamlined and low-stress as possible.

If you're interested in having an experienced professional oversee your pet's relocation (and all the possible surprises it may entail), feel free to contact PetRelocation to discuss your move options.

Cat Travel Question: Australia's 10 Day Quarantine

Monday, March 23, 2015 by Pet Travel Questions

Name: Elleni
Number of Pets: 2
Pet Type: Cat
Pet Breed: Maine Coon & Siamese
From: Thailand
To: Australia

Dear Sir/Madam,

I have heard the law has changed when bringing house pets from Thailand to Australia, where it used to be that you had to send the pets to Singapore for 6 months including one month quarantine. Now I hear that the quarantine period for a dog or cat is 190 days, where 180 of these days can be completed in the county of origin then there will be 10 days of quarantine in Australia.

Where can I find all the information relating to this? I have house cats who do not go outside my apartment in Bangkok. Where does the 180 days take place? At my home or a special facility?

Thank you in advance.

Kind Regards,



Hi Elleni,

Thanks for your question, we'd be happy to offer some information. To start, here is a link to the Australian Government Department of Agriculture website -- here you can find out everything you need to know and build a timeline for your move that will outline when to get each vaccine and permit, etc. You're right that the quarantine time has changed (it used to be 30 days upon arrival in Australia and now it's 10), however you'll still need to make some special arrangements based on where you're starting your journey.

Thailand is not an approved country from which you can directly enter Australia with pets, so you'll have to choose a third country for your cats to spend time in. You'll need to follow these pre-export requirements carefully, and then the cats will fulfill the 10-day quarantine upon arrival (before that they can remain under your care).

For general advice, please take a look at these common pet travel questions and tips for crate-training your cats. If you've never traveled with a pet before the situation probably feels overwhelming, and even if you have it helps to brush up on a few basics.

Please let us know if you'd like some assistance moving your cats to Australia. Thanks again for reaching out, and good luck!

Incredible Experiences: Danu's Move to Snowy New York

Monday, March 23, 2015 by PetRelocation.com Customer

danuHere's an update from a recent client of ours. Sounds like Danu is doing well after her move!

When my mother recently found out she had to have hip surgery and would be unable to walk Danu, her Labradoodle, she dreaded the thought of putting her in a kennel for 3-5 months while she recovered. She jumped at my offer to send her to me to join my Coonhound and two cats during her rehabilitation.

We needed a way to get her from California to New York, so I starting searching for a pet relocation company. I checked out the websites and requested quotes from a half dozen firms.   

PetRelocation responded almost immediately (I never even heard from some of the other companies), and from the beginning I was very pleased and impressed with their organization.

They questioned me about the details and timing of the move and provided a very competitive quote. They also assigned me my own Client Care Specialist who worked with me on a daily basis to make sure we got all the paperwork and supplies needed for the move.

The whole process went very smoothly, and within a week, Danu had arrived safe and sound in New York and was enjoying her first experience with snow : ) She is still learning she is not supposed to chase my cats, but she has settled in nicely...


I will definitely use PetRelocation again when Danu is ready to go back home, and I certainly have no hesitation recommending them to anyone else who needs to ship their pet someplace!



Thanks to Tom and Danu for this excellent update! Moving with a pet soon? Please contact us to find out how we can help.

Cargo Pet Travel to Canada (With an Older Dog)

Friday, March 20, 2015 by Pet Travel Center Questions

Name: Sheeba
From: Chennai, Tamil Nadu, India
To: Toronto, Ontario, Canada
Pet: Jenny (Fox Terrier and Lhasa Apso Cross breed, 9 yrs, 8 kg)

Hi PetRelocation,
Can my dog travel with me in cabin? If so, please do recommend an airline for me to travel along with my dog from Chennai, TN, India to Toronto, ON, Canada.
Also provide me with the list of requirements according to Canadian Food Inspection Agency. I haven't maintained the vaccination card though my dog has had regular vaccinations. Can I provide the No Objection Certificate alone? I also don't feel comfortable with my dog travelling in cargo since she is already 9 years old.

Hi Sheeba,
Thanks for contacting us with your question! You'll find the best and most comprehensive information about moving pets to Canada on the official Canada government website. The instructions for bringing your dog from India are outlined here; as you'll see, you need to have proof of an up-to-date rabies vaccine in the form of a Rabies Vaccination Certificate. There is currently no quarantine.
If you fly on a commercial airline your dog will need to travel via cargo, as she is too large to go in the cabin (even if she was small enough, many airlines don't allow in-cabin pet travel for international routes). We certainly understand that you feel fearful about pet cargo travel, but under the right circumstances this is a very safe undertaking. Please read over this pet travel advice to find out more.
Also, we'd like to direct you to this information about how to fly an older pet safely. There are a few extra considerations you can attend to in order to help your 9-year-old pup handle the trip as well as possible.
Hopefully this helps, Sheeba! Please contact us for a consultation if you need further assistance, and good luck with everything.

Pet News Links: Adoption Stories & More

Friday, March 20, 2015 by Caitlin Moore

Meet Kobe the green-cheeked conure, our Pet Move of the Month.

The Trump National Doral in Miami is a super pet-friendly hotel.

"Unmasking the Shelter Dog."

Some Cuban street dogs have ended up with enviable homes.

The cats of Turkey.

Can dog DNA testing boost adoptions?



Have a great weekend!


Cat Travel to the United States from Brunei

Thursday, March 19, 2015 by Pet Travel Questions

Name: Cathy
Number of Pets: 1
Pet Type: Cat
From: Brunei


I've seen quite a few examples of moving pets from the U.S. to international locations, but I was wondering if you assist with shipping from outside the U.S. back into the country?

We won't be moving for a few years, but I've been hearing nightmares about shipping pets -- most people end up giving them to new families!



Hi Cathy,

Thanks for reaching out! We're definitely interested in helping people figure out their move options so that they don't have to leave a pet behind!

We often move pets into the United States from other countries (as well as between non-US countries), and we'd be happy to discuss your move with you. To start, you can take a look at this overview of the pet import requirements for the United States. This is a pretty straightforward country when it comes to importing pets; essentially you'll need a vet health certificate stating the cat is healthy and fit to fly.

You'll also need to find out what the additional airline requirements are, if any (we recommend choosing a pet-friendly airline and making sure your cat is as crate-trained as possible).

If you think you'd like some help arranging your cat's relocation, please contact us for a consultation. Finally, in order to assuage your fears a little bit regarding the safety of pet travel, please read over these frequently asked pet travel questions as well as our recent client pet travel experiences.

Hope this helps, and we hope to hear from you soon!

Pet Travel Barriers: Puerto Rico's Pit Bull Ban

Thursday, March 19, 2015 by Pet Travel Questions

Name: Erika
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pit Bull
From: Texas
To: Puerto Rico


Hi PetReloction,

My family has had our dog for 5 years and we will be moving to Puerto Rico soon. Can we take her with us?




Hi Erika,

Thanks for your inquiry -- unfortunately Pit Bulls are not allowed to be imported into Puerto Rico at this time.

Per the USDA website:

All breeds of Staffordshire bull terrier, American Staffordshire terrier, American Pit Bull terrier, and hybrids produced by crossbreeding with dogs of other breeds are prohibited to be introduced or imported to Puerto Rico.

Sorry to be the bearer of bad news, Erika. Breed bans are certainly frustrating and can throw a wrench into international travel plans. Be aware as you continue to research Pit Bull travel that many airlines require reinforced crates when transporting this and other breeds, and there are a few other countries that practice breed-specific legislation, as well.

Please take a look at these resources for more information about breed-specific legislation and traveling with Pit Bulls. Please let us know if you have further questions and think we might be able to help.

Good luck!


Pet Move of the Month: Kobe the World Traveling Conure

Wednesday, March 18, 2015 by PetRelocation.com Customer

KobeWe move quite a few dogs and cats here at PetRelocation, but every few weeks we have the chance to help a feathered friend relocate across the world, too. Today we're excited to introduce you to Kobe, a beautiful green-cheeked conure, as our featured Pet Move of the Month!

Kobe has actually moved with us before -- he went to South Africa back in 2013, and recently we helped him return to the United States with his owner, who says that Kobe is "handsome and he knows it."

Find out more about bird travel and Kobe's journey, and thanks to his mom for sharing their travels with us!

You’ve moved with Kobe before – how did this time compare?

I hired PetRelocation initially to help me move Kobe to South Africa when I decided to relocate there in late 2013. Reading up on the process it seemed pretty overwhelming, but PetRelocation got everything sorted out. Most importantly, Kobe arrived in South Africa in great shape after two months of quarantine.

Bringing Kobe back to the States was a bit easier because he only had to do quarantine when he arrived back in the States, and there was less paperwork to do because he is a U.S.origin bird. The thing that was the same was that Kobe arrived in great shape, seeming unfazed at all by his travels and quarantine.

What were some of your initial concerns about moving back to the United States or about bird travel in general?

My biggest concern in traveling with Kobe was always that he would be overly stressed or frightened by the situation. Those concerns were alleviated quite a bit after his first trip, and I've learned that birds are a lot more resilient than perhaps they're made out to be. Kobe also went on a lot of car rides in both the U.S. and South Africa, so that could have helped.




What surprised you about the bird travel process?

Everything this time around was pretty routine after the first move, but going back to the first time around, it's important for people to consider whether their bird is a CITES bird (protected species), which I believe most parrots, including Kobe, are. That made for  a lot more paperwork and headaches (mostly for the PetRelocation folks, not so much me or Kobe!). It also amazed me first time around how long it took for everything to come together. Fortunately I wasn't on a strict timeline at the time, but someone wanting to move with their bird should get started on the paperwork about six months before they intend to move!

How did Kobe handle the move and how did he settle in?

Amazingly well. I called the quarantine facility about once a week during his time there and only ever got positive reports, and once we were finally reunited after eight months apart a few weeks ago, it was like we'd never been apart. Like I mentioned before I've always been conscious to take Kobe out of his comfort zone (taking him for car rides, having other people handle him, etc.) so perhaps that has helped, but I want other bird owners to know that they don't necessarily have to be worried about their bird's well being if they want to bring their bird on a move; the bird can handle it. I think the expense and short time apart is well worth it in the end. 




How do South Africa and the United States compare in terms of bird-friendliness (any thoughts about cultural attitudes, amenities, etc.)?

South Africa is a very bird-friendly place -- in fact, I got the idea to add a bird to my family after a visit to South Africa a few years ago. I think birds are possibly a more common pet there than they are in the U.S.

What advice do you have for people who might be planning a bird move?

As I mentioned before, start as early as you can, and have patience -- a lot of the paper work takes time. And once you decide your bird will make the move, make efforts to take him out of his comfort zone. A few car rides in his travel crate (he will need a special travel crate approved by the TSA -- PetRelocation will give you all the details -- would be a great idea, and letting him spend time in the crate before he has to fly in it. 

And if you're on the fence at all because you're worried it won't be in your bird's best interest to move him, know that Kobe has handled two transatlantic moves incredibly well, and none worse for the wear. Birds love their people, and I think a short time apart and a bit of paperwork is better than the worry and heartache of having to re-home them.




What made you decide to hire assistance with Kobe's move?

When I first began to research moving Kobe, it became apparent pretty quickly that everything had to be done to an exact standard, and if you arrived at the airport with your bird and something wasn't right, you could be turned away, which would be horrible! I had enough to think about with getting myself moved, so I decided to entrust Kobe to PetRelocation. It was a great decision -- I wish they could have handled my paperwork, too! Mandy and the team were so thorough with updates that I knew Kobe would be completely taken care of every step of the way, and that proved to be true.

Thanks again to Kobe and his awesome owner! Please contact PetRelocation with your questions about how to move a bird domestically or internationally.

Cat Travel to the United Kingdom

Wednesday, March 18, 2015 by Pet Travel Questions

Name: Kate
Number of Pets: 2
Pet Type: Cat
Pet Breed: N/A
From: Cambodia
To: UK


Hi PetRelocation,

I would like to find out how I can take my cats home when I move back to the UK - no date set yet but just finding out information now for the future. What are the requirements before leaving Cambodia and upon arrival in the UK?

Also, I've seen that some airlines allow pets in the cabin as long as their carriers can fit under the seat. How does that work in terms of them going to the toilet, on a 10+ hour flight?! Or is it better to put them in the hold, especially as there are two of them? Any advice gratefully received.




Hi Kate,

Thanks for your questions, we'd be happy to offer some information. It's usually best to review the official government website of the country to which you're traveling -- in this case the Department for Environment, Food and Rural Affairs (DEFRA). Here you'll find information about the Pet Travel Scheme as well as how to import pets to the UK from "unlisted" countries -- which Cambodia happens to be.

Many international flights will only allow pets to travel via cargo. Though this sounds scary to many at first, it's actually a safe and even preferred method of traveling when cats are well crate-trained and when you choose a pet-friendly airline. Please find more information in this pet travel overview.

Ten or more hours seems like a long time for a pet to withstand, but as you can see from our client pet travel stories, pets travel safely all the time and tend to return to their normal schedule and temperament pretty easily. Again, crate-training is very important and we do recommend placing an absorbent material in the bottom of the crate to help keep it as comfortable as possible during the journey.

Please contact us if you have any questions and would like some assistance with this move. We'd be happy to help.

Either way, good luck with your cats' trip!


Incredible Experiences: Magnolia's Big Move

Tuesday, March 17, 2015 by PetRelocation.com Customer

Name: Chelsea
Company: ION Geophysical
Pet's Name: Magnolia
From: Houston, Texas
To: London, UK

When my husband was offered a position in the UK, we were thrilled but also slightly worried about the logistics of moving our sweet Magnolia. Being a Boxer with a short little snout, we were concerned about her long journey and how to properly prep her for travel.

Thankfully, after a few days of endless online research we decided to proceed with PetRelocation and we are so glad we did! Maegan and Linda were part of our "team" and we are so thankful for them. The stress of relocating internationally is a job on its own, but when you add a dog to the mix it elevates the stress to a whole new level.

We felt so at ease with the process and never once did we worry about our sweet pup throughout this whole ordeal. The team was professional, courteous, and a joy to work with. We will absolutely be using their service again when we move back to the states!

P.S. Magnolia is doing great and loving this cool London weather!

Sweet Magnolia

Flying With Pets: Cat Travel to France

Monday, March 16, 2015 by Pet Travel Center Questions

Name: Karen
From: Bellingham, WA, USA
To: France
Pets: Pursia (Cat, American Shorthair, 16 yrs, 9 lbs); Kimba (Cat, American Shorthair, 3 yrs, 12 lbs); Zuri, (Cat, American Shorthair, 3 yrs, 13 lbs)
Hi PetRelocation,
We plan to move to the South of France (near Montpellier) this fall with our three cats. We'll probably fly out of Seattle or possibly San Francisco. Would it be better to fly direct to Paris, then drive to South, rather than taking two separate flights?
Pursia is getting old and a bit frail. We are worried that the trip will be to hard on her. Also, just juggling 2-3 cats plus all our other luggage will be a challenge as well as the fact that there are no direct flights from the US West coast to the South of France.
Hi Karen,
Thanks for your questions! First, please take a look at the pet import requirements for France if you've yet to do so. It may also be helpful to look over these basic pet travel tips, and, just in case your cats are not big fans of their travel crates, these cat crate-training tips.
We encourage you to research the airline rules regarding cat travel so that you're clear about what your options are -- for international flights it's often necessary that your cats fly in the cargo area (this makes your own trip easier, also). When our clients have very long flights, we often schedule a layover that allows time for pets to take a break and exit their crates, which allows for a less strenuous trip overall.
Truthfully there is no right or wrong choice when it comes to the scenarios you're proposing -- both can work out just fine when the right steps are taken to prepare (these steps include crate-training and choosing a pet-friendly airline). Please read over the links we've provided above, talk to your vet about any concerns you may have, and gain some further insight into the pet travel process by reading over some of our recent client pet travel stories.
If you think you'd like some help arranging this move, please fill out our online consultation form. We've helped many pets travel long distances safely and would be happy to help you, too.
Good luck with whatever you decide!

Incredible Experiences: Skittles Moves to Singapore!

Monday, March 16, 2015 by PetRelocation.com Customer

Name: Leon
Pet's Name: Skittles
From: Kansas City, USA
To: Singapore

"Experts with the process AND experience!"

We just relocated from Kansas City to Singapore with our 4 lb Yorkie. Sarah and Mandy didn't treat our relocation as an objective, they treated it like a personal mission!


They handled all the administrative and regulatory aspects of the relocation, as expected, but where they REALLY impressed me was with the amount of effort they took in making sure we were comfortable with every step of the process and how they kept us informed, all the way until Skittles was settled in with us in Singapore!

Although the service they provide is pet relocation, they throw in amazing customer service and share the experience with you all the way through!

Need to move your pet to Singapore? Please contact us to speak to a Specialist about your travel options.