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Help Me Move My Pet

Can Rabbits Travel to Japan?

Monday, July 28, 2014 by Pet Travel Questions

Name: Emma
Number of Pets: 1
Pet Type: Rabbit
Pet Breed: Holland Lop
From: United States
To: Japan

 

Dear PetRelocation,

I can't find any information on moving my bunny from the US to Japan, including whatever regulations they may have. Please help!

Thanks,

Emma

 

Hi Emma,

Thank you for your question! When seeking out pet import requirements for various countries it's often helpful to look at official government sites such as the USDA or the Ministry of Agriculture for the country of import.

In this case it looks like Japan's pet import information can be found on the Animal Quarantine Service page, and there is an overview of rabbit travel requirements specifically. You'll find here that you'll need an official health certificate, and upon arrival your rabbit will undergo a one-day quarantine inspection. Here's a link to a few frequently asked questions about importing rabbits into Japan.

Hope this helps! Please let us know if you think you'd like some help arranging your move. We've assisted with several rabbit relocations around the world and would be happy to discuss our services with you.

Good luck!
 

Incredible Experiences: "Thank you for the outstanding job!"

Thursday, July 24, 2014 by PetRelocation.com Customer

Name: Sid
Pets' Names: Paco, Sarah and Maya
From: Buenos Aires, Argentina
To: Albuquerque, NM

 

Our beloved cats Paco, Maya and Sarah moved from Buenos Aires, Argentina to Albuquerque, NM, and Meagan and Vanessa were wonderful during the entire process.

Really outstanding service, and we will surely use their services again if we should move again! We definitely recommend their services!

Thank you!

-Sid




Paco


Sarah


Maya

Too Good to Be True? It's a Puppy Scam

Wednesday, July 23, 2014 by Pet Travel Questions

Name: Sally
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Bulldog
From: London, England, UK
To: Milwaukee, Wisconsin

 

Hi PetRelocation,

I want to buy a Bulldog and was quoted from the sellers that I would only have to pay $500 including the shipping, can that be right? I'm nervous about doing this transaction. Any help would be appreciated.

Thanks,

Sally

 

Hi Sally,

Thanks for the question, it sounds like you're right to be worried -- this definitely seems like a scam. Here are the red flags:

  • It's an English Bulldog. This is a popular and adorable breed, and many puppy scammers choose this type of dog to tempt people.
  • That shipping fee is way too low. In reality it would cost much more to ship a dog internationally (our rough estimate for a move like this would start at around $2500 USD).
  • It sounds like you aren't personally acquainted with the sellers, and doing business with unknown parties is inherently risky, that's all there is to it.
  • Are they asking you to wire the money? Definitely a scam.

 

Please read more about puppy scams on our blog (and check the comments, too -- you'll see you're not alone in accidentally interacting with fraudsters). Unfortunately this happens a lot, but by doing some research and checking with professionals before making any kind of payment, you're doing what it takes to avoid becoming a victim.

Hope this helps, Sally. Good luck with everything, and if you're still looking for a pet, please consider dealing locally and/or adopting a pet from your local shelter!
 

Questions about Bird Travel to Hawaii

Thursday, July 24, 2014 by Pet Travel Questions

Name: Cayla
Number of Pets: 1
Pet Type: Small Bird
Pet Breed: Cockatiel
From: Mainland United States
To: Hawaii

 

Dear PetRelocation,

I know there are a lot of regulations with quarantine and regulations with dogs and cats going to Hawaii, but what will I need for my bird? I know she'll need a health check-up two weeks prior to flying, and I was told the vet should have everything in order for us to move to Hawaii.

I would just like to double check.

Thanks,

Cayla

 

Hi Cayla,

Thanks for the question, we'd be happy to offer some direction. According to the official Hawaii government website, most bird species require two different permits, including -- since you're coming from the Mainland United States -- this import permit.

In addition to those official Hawaii-specific details, here is more general information from our blog about transporting birds. It's important to secure the correct airline-approved travel container and to make sure you understand all airline regulations and import procedures in order to avoid delays. Please note that the Honolulu airport is the only entry port for birds in the state, for example.

Please contact us if you think you'd like some help relocating with your bird, and good luck!

Incredible Experiences: "Moving to Texas"

Thursday, July 17, 2014 by PetRelocation.com Customer

Name: Alexander
Pet's Name: Bella
From: North Carolina, USA
To: Texas, USA

Hello,

PetRelocation did an amazing job moving my cat from the east coast to Texas. Her flight was delayed, but PetRelocation stuck it out with her and delivered her to me at around 11pm.

They do an amazing job helping you prepare and execute the move. Thanks, Joe and Vanessa!

-Alexander

 

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Dog Travel from Australia to Canada

Wednesday, July 16, 2014 by Pet Travel Questions

Name: Keiran
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Blue Staffy
From: Sydney, Australia
To: Banff, Alberta

Hey there,

I'm moving from Sydney, Australia to Banff, Alberta on the 15th of October 2014. I would love to take my American Blue Staffy over to live with me. I was just wondering what I need to do to get him over there and also would like to know how much it will cost?

Any help would be appreciated.

Kind Regards,
Keiran
 

Hi Keiran,

Sure, we'd be happy to offer some information.

First, take a look at the pet import requirements for Canada. Via the official government website, you'll see that you'll need a rabies vaccination certificate or a vet health certificate. Be sure to look over these details carefully to avoid any problems or delays.

In terms of additional pet travel information and tips, you're welcome to take a look at our blog. We recommend choosing a pet-friendly airline and finding out what their particular requirements are, helping your dog to be well-acclimated to his travel crate, and discussing any health-related questions with your vet.

One further thing to note: some airlines (including Air Canada) require that American Staffordshire Terriers and other "strong breeds" travel in reinforced crates, so you'll want to double check with the airline you're planning to use to find out if they impose this rule.

Hopefully this helps to get you started! If you'd like to find out more about our door-to-door services, please fill out our free quote form. Generally our international moves begin at around $2500 USD, but with more details will be able to give you a more precise estimate.

Thanks for reaching out, and good luck!

Cat Travel to Australia from Non-Approved Countries

Tuesday, July 15, 2014 by Pet Travel Questions

Name: Kariem
Number of Pets: 1
Pet Type: Cat
Pet Breed: Persian
From: Saudi Arabia
To: Australia

 

Hi PetRelocation,

I am in Saudi Arabia and planning to bring my cat to Bahrain. Could you offer some guidance about how to export her to Australia?

Thanks,

Kariem

 

Hi Kariem,

This is a good question, as Australia is a rabies-free country and moving pets here requires following particular processes very carefully.

It sounds like you know that cats can't move directly to Australia from Saudi Arabia -- here is more information about moving from a non-approved country. If you choose Bahrain as your country of departure, you'll need to follow the rules as outlined and complete all rabies vaccines, examinations, etc. in Bahrain.

The official Australia Government website also offers detailed instructions and a planning tool that will help you arrange the steps punctually and correctly. There have been a few recent rule changes regarding pet imports to Australia, and we've been hearing reports that some people have been encountering delays and extra fees due to not following procedures carefully enough.

Other than that, we can offer a few basic pet travel tips: choose a pet-friendly airline, help your cat to become acclimated to her crate, make sure she's well-hydrated before, during and after flight, and consider hiring professional assistance if you're unsure of anything.

If you'd like to find out more about our services, please fill out our free quote form.

Thanks for the question, and good luck with your move!

Pet News Round-Up: Money Saving Tips and Travel News

Friday, July 11, 2014 by Caitlin Moore

Money saving pet travel tips.

These police dogs are trained to sniff out hard drives.

Meet Wednesday, the cat featured as our Pet Move of the Month.

This cat video is adorable.

Twelve dog-friendly beaches.

New reporting rules address pet safety on planes.

 

monty

Happy Friday!

 

Pet Move of the Month: Wednesday's Journey to New Zealand

Tuesday, July 8, 2014 by PetRelocation.com Customer

wednesday the catThis month's featured pet move is Wednesday, a cool cat we assisted with a move to New Zealand. We featured her several weeks ago in a post about cat crate-training techniques and were also happy to discover that her owners have a blog for her, too.

They were kind enough to share a few more details about what it's like to move a pet to New Zealand (hint: it can be tricky), and now the incredible experience is complete and they're one happy family again -- ready to explore their new home!

What brought about your move to New Zealand?

A great job offer working on Linux computers (and the largest super computer in the Southern Hemisphere) prompted our move, and...it's New Zealand!  We both always hoped to at least visit New Zealand, so when the opportunity came up to move here we just had to take it.

Have you ever moved a pet internationally before this?

No, this was our first time and we were absolutely terrified!

What were some of your initial concerns?

Our move was a bit complicated, we didn't know we were moving until two months before we were scheduled to be on a plane.  Because of waiting periods between shots and when she could be cleared to travel internationally, Wednesday had to stay behind in the States for five months after we had already relocated to New Zealand.  This lead to our biggest concern being if she would remember us at all.  Other fairly large concerns were, "Is this what's best for her?" and "Will the long flight scar her for life?"

What surprised you about the pet travel process?

We were both shocked to discover that the hardest part isn't the move itself, it's getting your pet's paperwork in order prior to the move. The move itself was very smooth, and after they picked her up PetRelocation kept us apprised of where Wednesday was and how she was doing every step of the way. 

 

wednesday with crate

 

How did Wednesday handle the transition?

Honestly, she adjusted more quickly than we did.  I work from home, so the first week she spent glued to my side, cuddling up next to me any time I was sitting down.  After some much needed time together after so many months apart, she easily fell back into her usual routine.  Also, those fears we had about her forgetting us were simply foolish, when Wednesday finally arrived in New Zealand she was purring before we could even get her out of the crate.  She knew exactly who we were and that she was home.

Is New Zealand a pet friendly place to be?

New Zealand is very pet friendly, but in a different way than the States.  Here there are no screens in windows and doors are often left open.  It is not uncommon for a cat to wander into a shop and make themselves at home.  We even had a late night break-in of the feline variety when we first arrived, a neighbour cat sneaked in through an open window and then couldn't figure out how to get back out.  Wednesday is strictly an indoor cat, so this aspect of Kiwi life is something we wish we had known about prior to moving.

It may be different in more remote areas of New Zealand, but here in the city pet shops seem to be in good supply and are often paired with vet and grooming services.  Pet food and cat litter can be awfully pricy, though most stores offer their own home brand for significantly less than Purina or Friskies.

wednesday hiding

 

What advice do you have for people who might be planning a pet move?

First of all, don't panic. The moment you think you might be moving abroad, start looking into what might be required to move your fluffy family member.  Every country has different requirements for importing animals and some of them have lengthy quarantine times, so definitely begin preparing at least six months in advance.

What made you decide to hire help with your move?

Because it is such a long journey, New Zealand actually requires you to use a relocation service to move your pet.  We found out about PetRelocation online and when we contacted them for more information, Heather was friendly and informative; she even stayed on the phone with us when we took Wednesday to her first vet appointment, and we hadn't even officially signed up with PetRelocation.com yet. After that, we knew we didn't need to look any further for relocation services, and we were right.

wednesday sleeping

 

One more thing: you all sent us a photo of Wednesday when she touched down in California and had an overnight stay before continuing on through the journey. That really put us at ease, and something that really wasn't something you had to do.

You just did it, and it made a WORLD of difference.

--

Thanks to Wednesday's caring owners for sharing this story with us! Have an international move coming up? Please contact us if you think you'd like some help.

 

Preparing Pets to Relocate to Australia

Monday, July 7, 2014 by Pet Travel Questions

Name: Tyler
Number of Pets: 2
Pet Type: Dog
Pet Breed: Labrador, Shar-pei
From: United States
To: Australia

 

Dear PetRelocation,

My wife and I are planning on moving to Australia this fall and want to take our two dogs with us on the trip. We recently lived in Korea for a year with the two dogs (the dogs are from USA originally) so they have had the rabies blood work (summer 2013), microchip, and all of that good stuff. Are we going to have any major problems moving them to Australia with us?

Thanks,

Tyler

 

Hi Tyler,

Thanks for your question. Moving pets to Australia is a process that takes several weeks and it requires carrying out a series of steps very carefully. It sounds like you may be in good shape (especially because your dogs are used to traveling in general), but you'll want to visit the official Australia Government website and use the information and planning tools they provide to make sure everything is in order to meet your desired departure date. Take a look here.

Also, in case you weren't aware, Australia recently increased the costs associated with importing pets. Here is more information about the new price structure.

Aside from that we can offer the standard advice: choose a pet-friendly airline, make sure you have the correctly-sized travel crates (and if they've been in storage make sure they are still in good shape), and help your pets to be as healthy and hydrated as possible before the trip. If you think you'd like to hire some assistance, you're welcome to contact us for a free quote for our door-to-door services.

Hope this helps, Tyler. Let us know if you have further questions, and good luck!

Pet Travel Spotlight: Boarding Facilities in Zurich

Wednesday, July 2, 2014 by Pet Travel Questions

We recently helped a client move their dog to Zurich, Switzerland, and because the owners were arriving after their pet, it was necessary to find a boarding facility to use during the transition period (this happens a lot with international moves).

Zurich happens to have some of the nicest facilities we've seen, and our agent there snapped a few pictures to share. Take a look at this top-notch kennel -- it seems like a place any dog would love to stay.


zurich boarding facility

Master Suite

 

zurich boarding facility - play yard

Play Yard

 

zurich boarding facility

Home Sweet (Temporary) Home

 

Have questions about arranging an international pet relocation? Contact us for assistance.

Cat Travel to Singapore

Tuesday, July 1, 2014 by Pet Travel Questions

Name: Michelle
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon
From: UK
To: Singapore

Hi PetRelocation,

I am moving fairly quickly to Singapore (probably moving 14/15th Aug 2014). Do I have enough time to sort out getting my cat there?

Can you please advise what I need to do?

Thanks,

Michelle

 

Hi Michelle,

Thanks for your question. Moving pets to Singapore does require several weeks of preparation, but coming from the UK (a 'Category A' country), means you'll be facing the least strict requirements.

Per the official Singapore government website, here is a link explaining what you'll need to import your cat to Singapore. There will be no quarantine for your cat if you follow the rules carefully and correctly.

Feel free to contact us if you have questions about this or if you think you'd like some professional assistance to arrange your move. We've helped many pets move to Singapore (including Sigro and Purrla) and we'd be happy to help you, too. Note that we help many pets move before or after their owners, so if the process ends up taking longer than you'd hoped and you need to move first, we can talk to you about how we could help with your cat's boarding, transportation, etc. during that transition period.

Good luck with everything, Michelle, and please let us know if we can be of further assistance.

 


 

Incredible Experiences: Sigro in Singapore

Tuesday, July 1, 2014 by PetRelocation.com Customer

Name: Montse
Pet's Name: Sigro
From: Barcelona, Spain
To: Singapore
 

We are very thankful for the great service you provided us to bring Sigro to Singapore. He had a very long flight and we were informed all the time with emails and pictures about where he was. The staff was very friendly.

Thank you very much, and we definitely will use your services in the future if we move again!

 


sigro

Pet Shipping: Questions About Eating and Drinking During Flight

Monday, June 30, 2014 by Pet Travel Center Questions

Name: Jennifer
From: Bangkok, Thailand
To: LAX, USA
Pet: Mixed breed, 9 years old, 40 pounds.

Dear PetRelocation,
 
You moved my dog when we left for Bangkok. We were very happy with the services with PetRelo. Now, he is moving back to the US. My question is, is he supposed to have food in his food tray while on his flight? (The mover told me to fill the food tray with food, and I disagree with that.) How many hours ahead of time should he be eating or not eating? They also said to fill up a water bottle with water... Is this right?
 
Thanks,
Jennifer
 
Hi Jennifer,
 
It's great to hear from you again! To answer your question, no, food should not be available to pets during flight and we recommend feeding them at least 2-3 hours before they travel to give their food time to settle and help prevent any stomach discomfort.
 
If you're stopping for an extended/overnight layover you can feed your dog during that time. It is important to provide water, however (cups should be attached to the inside of the crate as you can see in the picture below). Hydration is crucial -- read more about pet hydration during travel.
 
Hope this helps! Please let us know if you have any more questions, and if you think you'd like to enlist our help once again, we'd be happy to talk. Good luck with your move!
 

 
 

Incredible Experience Spotlight: Jasper's Journey from Texas to Paris

Wednesday, June 25, 2014 by PetRelocation.com Customer

Name: Tracey
Pet's Name: Jasper
From: Austin, Texas
To: Paris, France
 

I had no idea where to start in arranging Jasper's move from Austin to Paris. I Googled it and up popped a company called PetRelocation. I noticed they were based in Austin so I gave them a call.

I spoke to Matt, who completely understood all my concerns and assured me that they could handle it. He didn't pressure me and only when I was completely happy with all the information did he pass me on to Anna, who could get into the specific details of the move. She too was terrific, no question was too small or too stupid (and I had many). She sent me suggested timelines, and even when the airline we had chosen stopped flying live animals she worked tirelessly to find a suitable alternative (even discarding certain airlines whose reputation with live animals didn't meet their standards).

Anna liaised with the vet all the way and even made herself available at the appointment times in case of questions by me or the vet. All formalities were taken care of both in the United States and in France, and Jasper was delivered to my door exactly as promised. It really is a "door-to-door" service. Even after Jasper arrived, Anna checked in with me to make sure he was settling in and had no ill effects from the journey.

I would have absolutely no hesitation in recommending this company to anyone who had to move a pet overseas. It is such a stressful time, and for someone to take over every aspect of your pet's move is amazing.

Thank you, PetRelocation.

 

jasper on the stairs

 

jasper by the water

 

Pet News Round-Up: Dogs at Work & Baby Goats

Friday, June 20, 2014 by Caitlin Moore

Happy Take Your Dog to Work Day!

A video update about Frosty, the baby goat with the tiny wheelchair.

Slideshow: Dogs on the Queen Mary 2.

Examining summer pet travel.

Everything you need to know about canine atopy (dog allergies).

Don't believe everything you read on Facebook, especially regarding dogs and ice water.

Catch up with our featured Pet Move of the Month.

 

 

Enjoy your weekend!


 

After The Relocation: Pet Move Snapshots

Thursday, June 19, 2014 by PetRelocation.com Customer

If you follow us on Facebook then every day you see pictures of the globetrotting pets we move, but just in case you haven't been keeping up we thought we'd show you a few of our recent relocations.

Meet some of our cute clients and find out how they're doing as they settle in to their new homes!

 

 

Walter

We don't move rabbits every day, so it was fun to help Walter complete an incredible experience from Hong Kong to LA. We made sure he had veggies and water on both ends of his trip and are happy to report he made it safely!

 

 

 

doxies

Tucker, Ricky, Pepper and Marley Mae

These four cute dachshunds went from the United States to the United Kingdom, and their owner told us that "they all arrived happy and were not stressed at all, even the older ones."

 

 

cloee

Cloee

Cloee just moved from Connecticut to Ohio and her mom says she is doing wonderfully and loves her new home (she does look pretty relaxed in this photo).

 

 

 

luci

Luci

Finally, meet Luci. We helped her move from Austin, TX to the UK. Here's what her mom wrote on our FB wall: "She's doing great, is back to chasing squirrels and likely wondering what happened to the hot weather. I think she misses BBQ. Here she is in one of her favourite parks in suburban London."

Great stuff! Keep in touch for more pet move stories, and please contact us if you're interested in hiring help with a pet relocation of your own.

Pet Travel to Australia from Canada

Tuesday, June 17, 2014 by Pet Travel Questions

Name: Angela
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labradoodle
From: Canada
To: Sydney, Australia

Dear PetRelocation,

What are the rules for bringing dogs to Australia, and how old would the dog need to be before he/she can be imported to Sydney from Canada?

Thanks,

Angela

 

Hi Angela,

Thank you for the question. Moving pets to Australia is a process that takes several months (at least 190 days to be exact), and you will want to research the rules very carefully to make sure you're adequately prepared. For your reference, here are the pet import requirements for Australia.

Be aware that there is a 10-day quarantine for pets arriving into Australia, and the costs associated with with the process have recently increased. You can find out more about these governmental decisions here, and to help plan your trip, we recommend using the drop-down tool on the official Australia Department of Agriculture website.

In terms of age, your dog must be old enough to receive the rabies vaccines necessary at the beginning of the process, and from there he/she will be ready to travel internationally when it's time (in general, we recommend that dogs be at least 16 weeks old before undertaking a serious trip).

If you think you'd like some assistance with your pet move (we've helped many dogs move to Australia, including Kobe and Chicharito), please contact us for more details about our door-to-door services or fill out our free quote form.

Thanks again for reaching out, and good luck with everything!