Help Me Move My Pet

Independence Day Pet Travel: United Airlines Holiday Hours

Friday, June 28, 2013 by Caitlin Moore

We know that many of you will be traveling with your pet this summer, and when flying it's always a good idea to double check a few things before you go. Case in point: some cargo facilities will be closed or will be operating with shorter hours on Thursday, July 4, so if your pet is scheduled to fly that day (not in the cabin) you'll need to note these changes.

According to United Airlines, for example, their cargo facilities at the following airports will be closed on July 4, 2013:

ABQ (Albuquerque, NM)

BDL (Hartford, CT)

BNA (Nashville, TN)

BOI (Boise, ID)

DTW (Detroit, MI)

GEG (Spokane, WA)

IND (Indianapolis, IN)

MKE (Milwaukee, WI)

OMA (Omaha, NE)

ONT (Ontario, CA)

PVD (Providence, RI)

STL (St. Louis, MO)

TPA (Tampa, FL)


Cargo facilities at other airports may be operating with shortened hours, so be sure to contact United or your pet travel specialist if you think you may be affected and have any questions. No matter what airline you're flying (or what day, for that matter), it's always smart to confirm your pet's reservations are in order before leaving home.

Whether you're traveling or not, have a safe and happy week, everyone!






Pet Travel Question: Can My Cats Share a Crate?

Monday, July 15, 2013 by Pet Travel Questions

Name: Kristi
Number of Pets: Two
Pet Type: Cats
Pet Breed: Domestic
From: Germany
To: Washington, USA


We will be traveling with out fur babies next month as we relocate back to the States. I was hoping to have them in the cabin with us, but I think that they need to be under the plane simply because they seem a little too cramped in the cabin sized crate. Is there a way for them to fly in the same crate together? I am very worried about them stressing and I think that if they were together it may help a bit.

Thank you!


Hi Kristi,

Few things are set in stone when it comes to pet air travel, including regulations about shipping two pets in the same crate. Check out this post where we answer the question: Can two pets travel in one crate when flying?. You'll see that it is possible (but not advisable) for your cats to fly in the same crate, assuming that they are of comparable size and weigh less than 30 pounds (14 kg) each.

That being said, many airlines do not allow pets to share a crate. Ultimately, the airline has final say over whether or not your cats will be able to fly together, so call your airline directly and ask them what they allow.

During the summer months especially, airlines' number one concern should be the safety of your pets. Having multiple pets in one crate reduces free space, which means that your kitties might not have enough room for proper ventilation. Because of this and other safety and comfort concerns, we generally avoid shipping multiple pets in a single crate.

Thanks for your question! Should you have any more, feel free to contact us. Good luck with your move!


Pet Travel Question: What is Required for Domestic Cat Travel?

Monday, June 24, 2013 by Pet Travel Questions

Name: Donna
Number of Pets: 1
Pet Type: Cat
Pet Breed: Domestic Short hair
From: San Diego
To: Ohio

The kitty will be traveling via plane with me, in the cabin. I'm not sure what I will need to do or have in terms of paperwork for this. What does Ohio require? Google is failing me so I'm hoping you can help.




Hi Donna,

Sorry to hear you're having some trouble -- we'd be happy to help. Essentially you'll want to to check with the airline directly to find out what they require (it will probably just be a health certificate issued by your vet within 10 days of departure stating that your cat is fit to fly). Generally it's a pretty simple process.

As far as Ohio, you won't need to prepare (with paperwork) the same way you would if you were crossing an international border, but it wouldn't hurt to check the Ohio laws to find out about rabies requirements. Different states have different laws, and once you're settled in you'll probably want to make sure your kitty is in compliance with local rules.

Hopefully this helps! Please let us know if you have any more questions, and good luck with your relocation.


Pet Travel Question: Choosing A Pet-Friendly Airline for a Large Dog

Thursday, March 21, 2013 by Pet Travel Questions

Name: Courtney
Number of Pets: 1
Pet Type: Dog
Pet Breed: Weimaraner
From: California
To: Texas

What airlines allow dogs to fly in the cargo area? When looking online many only outline rules for pets traveling in the cabin, but my 100lb dog is obviously too big. How do I find out if/what airlines will fly a dog that size?




Hi Courtney,

Thanks for your question, it's a great one -- deciding on the right airline is one of the most important parts of planning a safe journey for your pet.

Some airlines are definitely  more pet-friendly than others, and we have a few that we regularly book flights with. United is who we typically choose when flying domestically (for international flights we often go with KLM and Lufthansa). United's PetSafe program entails certain procedures, such as making sure pets are the last to board the plane and the first to be removed. And, contrary to what many people assume, the cargo area is pressure and temperature controlled and pets are not simply "treated like luggage."

Because not all airplanes are equipped to hold large pet crates (which your dog will need), it's important to call the airline and check ahead of time to make sure you'll be accommodated. We have flown large dogs with United, but again, check with them before booking your flight because it all depends on the size of the plane they're using for your chosen route.

It's worth mentioning that you don't necessarily need to be on the same flight as your dog. Most of our customers end up flying separately from their pets, which just means you might need to enlist some help on one or both ends of your trip. (If you're interested in our services, here's a link to our free quote form.)

Please contact us if you have any questions about choosing a pet-friendly airline, crate-training your dog, or anything else related to pet travel. Good luck!


Pet Travel Question: Exporting a Cat From France

Tuesday, November 13, 2012 by Pet Travel Questions

Name: Ratto
Number of Pets: 1
Pet Type: Cat
From: Paris, France
To: Denver, CO, US

What do I need to do to move in three months with my cat from Paris to Colorado? What vaccines, health certificate, etc., will I need? My cat doesn't sleep when traveling even with pills, so I am not sure I can travel with her in the cabin because she will cry the whole time. It will be a long flight... Will she travel safely in the hold of the plane? Will she be traumatized ?

Thanks a lot for your answer,



Hi Ratto,

Thanks for your question -- your concerns are certainly understandable. Most cats will not love the experience of flying, but you can do a few things to make everything go as smoothly as possible. Here are a few tips for crate-training a cat, and please note that you should not sedate your pet during flight. Sedation can be dangerous and many airlines will not accept a pet that shows signs of being sedated.

Also, there are many misconceptions about flying with pets, especially related to cabin vs. cargo. We've seen that the temperature and pressure-controlled cargo area is actually often better for pets, as there is less commotion. Many people find it comforting to read the customer testimonials we publish on our blog, as they tell the stories of real life pet travelers who have landed safely and found that their pets are able to adjust to their new environments pretty easily.

Now that you know more about that, here are the cat import requirements for the United States. Please contact us if you have any questions about what is needed, and good luck with your trip!

Pet Travel Question: Dog Travel to Holland

Monday, November 12, 2012 by Pet Travel Questions

Name: Margaretha
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cocker Mix
From: Israel
To: Holland

I shall be traveling from Israel to Holland with my dog. Can you please tell me what documents,shots, etc. I'll need? Also up to what weight can a dog travel in the cabin?




Hi Margaretha,

Thanks for your question. First, these are the pet import requirements for Holland. You'll need to meet a few basic requirements and also spend some time choosing a pet-friendly airline. Note that it's up to the airline to make size specifications regarding dogs in the cabin, so you should check with them once you make a decision.

Hopefully this is helpful! Please let us know if you're wondering about anything else, and good luck with the trip.


Pet Move Customer Story: A Cat Move to Denmark

Thursday, November 8, 2012 by PetRelocation.com Customer

Name: Nancy
Pet's Name: Bandit
From: New York
To: Denmark

My pet cat, Bandit, has just arrived in Denmark, safe and sound! I'd like to share our story...

My fiance is Danish and lives in Denmark. After a couple of years of traveling back and forth, we decided that my cat Bandit and I would move to Denmark.

I was pretty overwhelmed when I started to look into ways to move pets abroad. The main obstacle was that Bandit simply weighed too much (17 lbs) to go in-cabin on the flight. The other option, flying as cargo, seemed unappealing and I had read a lot of horror stories.

A friend recommended that I look into a pet relocation service, as that was how she moved her dog from Australia to England. I did a web search and found PetRelocation.com, among others.

All of my interactions with PetRelocation.com were extremely positive. They really know the ins and outs of pet relocation. I initially spent about 30 minutes on the phone asking a lot of questions and learned about the process. I felt that PetRelocation.com had a lot of experience and connections with certain airlines that made me feel better about transporting my cat.

They also took care of all the details. All that I really needed to do was buy the crate and do a little crate training. I also had to bring the cat to the vet as well, but PetRelocation had already handled filling in the paperwork. My vet was really appreciative of this.

I opted for door-to-door service, which went flawlessly. Our move happened right after Hurricane Sandy, which was pretty nerve-wracking, but our relocation consultant monitored the situation closely and everything went on according to plan.

On the day of the move, I received constant email updates and also was able to track my cat all through the journey. The notifications were timely and extremely helpful. In Denmark, my fiance received calls when the plane landed and also right before the cat and agent arrived at his doorstep.

My cat took the trip pretty well. He explored the apartment and is all settled in. I arrived the next day and he came out to greet me. We are very pleased with the services from PetRelocation.com. It was everything that they said it would be and I would definitely recommend them or use them if we ever move again!

Pet Travel Question: How to Fly with a Cat to the Czech Republic

Friday, November 9, 2012 by Pet Travel Questions

Name: Tomas
Number of Pets: 1
Pet Type: Cat
Pet Breed: American
From: USA
To: Czech Republic


Can a cat be taken onboard an airplane for a transatlantic flight? What is needed as far as paperwork?

Thank you,



Hi Tomas,

Yes, many airlines allow pets, including cats, to fly on board the plane either in the cabin or in the climate-controlled cargo area. To figure out what you need to do to arrange this cat move, take a look at the pet import requirements for the Czech Republic and do a little research into your airline choices to find out who your best choice is and what they require. Finally, be sure your cat is well-acquainted with the travel carrier.

If you have any more questions please contact us, and good luck with the trip!

Pet Travel Question: Transiting through Tokyo

Thursday, November 1, 2012 by Pet Travel Questions

Name: Sara
Number of Pets: Two
Pet Type: Dogs
Pet Breed:
From: NE
To: Guam

My two dogs will be traveling in the cabin with me. We will have a five hour layover at Tokyo/Narita International Airport on our way to Guam. I know the requirements for Guam, but will Japan also require anything due to the layover? We are flying on the same airline for the entire trip.




Hi Sara,

Thanks for the question. When transiting through an airport on the way to your final destination, it's not necessary to meet the layover country's requirements unless you're leaving the airport or switching airlines so it sounds like you're in good shape.

Please let us know if any other questions arise, and have a great trip!

Pet Move of the Month: Boris & Mia's Globetrotting Adventures to the UK and Back

Thursday, October 4, 2012 by PetRelocation.com Customer

About a year and a half ago we helped Boris and Mia move to the UK with their family, and when life beckoned everyone back to the United States recently, we once again assisted with the relocation. Both moves required careful attention to detail and time to adjust, but the pups did well and the whole family learned a lot from the experience.

The dogs' owner Adrian was kind enough to answer a few questions for us about their relocations, so read on to find some great information about moving pets.

Congrats to Boris and Mia, we're so glad they chose us to help them travel the world safely!


What were some of your concerns going into moving your dogs internationally? 

First and foremost our dog’s well being, there are stories floating around about the side effects of flying animals. For example, stress related to the entire moving process, risk of heat stroke (time of year, origin and destination applies), pressure variations within the cabin, and possible injuries due to handling. An additional concern was being able to meet the regulatory requirements (i.e., having all paperwork in order and certified upon arrival).

Did anything surprise you about the international pet moving process?

The most surprising part of the pet move was the genuine help and positive coaching we received from Scotty. We did our homework and researched what it was going to be like for our dogs. However, the constant questions we had and quick response from Scotty helped ease our apprehensions.

How have your dogs adjusted to moving to a new place each time?

When they arrived in England (a year and a half ago), they were very sleepy and could barely keep their eyes open. Their internal clocks were off so it took them a couple of days to adjust to the new feeding, walking, and sleeping schedule.  They also had to get used to new food. Upon their return to Texas this last month they once again had to adjust to the time zone. Thus far, we encountered some minor issues with Mia’s breathing as it was heavier than normal and Boris was salivating more than prior to the move. Of course the vast temperature changes may have played a major roll considering they were used to a much cooler temperature. It took a few days to work out but they are back to their normal barking selves.    

What is life like in the US compared to the UK? What adjustments have you made, if any?

The original relocation to the UK took more adjusting from our part (vs. from Mia and Boris).  For Mia and Boris the climate changed from three digit summer temperatures to a below freezing wet winter. This meant more indoor living for them, which they did not mind at all due to the extra attention. For us, because dog owners are common in the UK, and they like to frequently walk their dogs without a leash, we had to constantly coach Mia and Boris not to mind free roaming dogs approaching them. It was a learning curve for all of us. Eventually they got used to seeing other dogs walking by and in one occasion Boris happened to lean in and give a big kiss to another dog passing on a walk.

Additionally, in Chester where they lived, there were many dog parks. This meant that most of the residents were comfortable around dogs. We would have a few people stopping us to pet the dogs and learn about them. Eventually they had a few people in the neighborhood asking for them if we were spotted walking without them.

There were several veterinarians and plenty of pet stores. A charming aspect of living in the UK is that some of the pubs allow you to bring your dog in. So when the bitter cold air is creeping around and the fire is crackling away in a pub, you don’t have to feel guilty for leaving the dogs at home. Some would even provide a doggy bowl of fresh water for them.

The move back to the USA has taken a little bit more time for the dogs to acclimate. They were provided with plenty of fresh water, shade, exercise and rest to help allow them to adjust faster. After a few days they were back to their normal trotting, fence protecting, happy-go-lucky ways. It is obvious they missed being able bask in the sun and run freely in a big yard.

What advice do you have for people who might be planning a move?

Find out what regulatory agencies come into play and their requirements. Understand lead times for the required paperwork to be processed in order to follow the sequence of requirements carefully. Ensure crates/kennels are large enough for the breed to have room to move freely. Do not feed pets prior to move and exercise them prior to move. Groom them according to destination. Lastly, relax as pets can “pick-up” the emotional state of their owner. That being said, I would like to leave you with a somewhat comical story.

The Sunday before the dogs’ big move back to the States we woke up to what could have been a disaster. We had meticulously put together a packet to include all necessary documentation for their arrival. That packet was laid down on the kitchen table along with several other miscellaneous items (some of which contained food). Not to mention it was placed under some of those items as well. I am sure you guessed it, the only packet that was found on the floor, torn apart and with bite marks all over was their relocation packet.  The food and rest of items were unscathed. Of course neither Mia nor Boris confessed to the mishap (although Boris is our prime suspect). In some way I think this was their way of saying “We know what is going on!” Dogs are smart heart warming creatures and sensitive to their surroundings. The best ending to this story, they didn’t ruin their pet passports.


Excellent stuff! Please contact PetRelocation.com if you have any questions about moving your own pets, and keep in touch for more great pet travel stories.

Pet Travel Question: Shipping a Pet and Transiting Through Germany

Monday, September 10, 2012 by Pet Travel Questions

Name: Amy
Number of Pets: 2
Pet Type: Cats
Pet Breed:
From: Serbia
To: Mississippi, USA

What forms are necessary to travel with my pets? They are from Serbia and will be moving to the USA. Normally the flight has a layover in Germany. If they travel in the cabin with us, will they need import forms for Germany as well?




Hi Amy,

Thank you for your question! Moving your cats from Serbia to the United States will require meeting the US pet import requirements. Generally it's not necessary to meet the requirements for the country you're simply transiting through unless you're leaving the airport or switching airlines. You can read more about transiting with pets here.

We do advise choosing a pet-friendly airline such as KLM or Lufthansa, and it would probably be a good idea to speak to them directly to find out what directions they may have for you.

Feel free to contact us if you have any more questions, and good luck with everything!

Pet Travel Question: Choosing a Pet-Friendly Airline

Monday, August 6, 2012 by Pet Travel Questions

Name: Silvana
Number of Pets: 1
Pet Type: Dog
Pet Breed: Miniature Schnauzer
From: Charleston, SC
To: Santiago, Chile

We have a miniature Schnauzer (3 years, 15 pounds). From the information that we already read, he is too big for travel in the cabin with us and we are terrified of the safety issues surrounding pet cargo travel. What is the safest option for traveling with our dog? How do we choose an airline?

Thank You,



Hi Silvana,

Thank you for contacting us -- you're not the first person to have such concerns. Choosing a pet-friendly airline is one of the most important parts of safe pet travel, and you're right to focus on this decision.

Many people are initially terrified at the thought of their pet traveling in the cargo area of the plane, but when handled correctly this is a safe option. United has a Pet Safe program, for example, and other airlines are following suit in order to minimize the risk of incident.

We often choose United for our own flights as well as international carriers like Lufthansa or KLM. Check out the carriers with routes that will work for you, and then call to ask about pet policies, as well. You're welcome to fill out our free quote form or give our office a call for more advice, but ultimately it comes down to choosing an airline that values pet safety and has provisions in place for various situations.

Good luck and thanks again for reaching out to us!

Pet Travel Question: Dog Air Travel to Amsterdam

Tuesday, July 17, 2012 by Pet Travel Questions

Name: Kerry
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cavalier King Charles Spaniel
From: USA
To: Amsterdam

My dog is traveling in the cabin with me. What documentation is required with Amsterdam customs?




Hi Kerry,

Here are the pet import requirements for the Netherlands. As you can see, it's important to allow plenty of time before you go to arrange the vet visits, document certifications, etc. We also recommend double-checking with the airline you're using to find out about their rules, and be sure your travel carrier is airline-approved, as well.

Good luck with your trip, thanks for the question, and please let us know if you need anything else!


Shipping Pets: Airlines Keep Pet Travelers On Their Toes

Thursday, July 5, 2012 by Caitlin Moore


Summer is a busy time for pet shipping and heat embargoes can make things even more complicated, but it seems like things have been especially busy lately for those of us trying to keep up with the world of pet travel.

According to the Atlanta Journal-Constitution, Delta has recently begun restricting its pet flights. As of last month, it's been reported that Delta will no longer carry pets as checked baggage or cargo on Boeing 767s due to space limitations on international flights. Previously Delta also stopped flying in-cabin pets in business class on international flights, and due to safety concerns, no longer flies snub-nosed breeds of dogs and cats as checked baggage.

Another bit of news: last week the U.S. Department of Transportation proposed new rules requiring an expansion when it comes to airlines reporting pet transportation rates as well as all incidents and mishaps. Currently only the 15 top airlines are required to report these numbers, but under the new rules about 36 airlines would be held accountable. IPATA and the Humane Society view the proposal as a positive step that will make flying pets a safer endeavor.

What does it all mean? In some ways pet travel seems to be getting easier and in some ways it's becoming more complicated. Hopefully there's a common theme underlying all these recent changes, though -- pet safety. If we all keep our pets best interests in mind, we'll be heading in the right direction no matter what news the headlines bring.

As always, it's a good idea to start researching your pet's travel details well in advance, talk to your vet about what you can do to help make everything go smoothly, and contact PetRelocation.com with any questions about shipping your pets. Stay tuned for more pet news updates. We're doing our best to keep up!


Pet Travel Question: EU Passports and Microchips for Pet Shipping

Wednesday, June 27, 2012 by Pet Travel Questions

Name: Asher
Number of Pets: 1
Pet Type: Cat
Pet Breed: Toyger
From: Italy


Hi, I am moving back to the USA this August after many years abroad and taking our 3-year old toyger with with us. I have already arranged to fly with Lufthansa and to have the cat with me in the cabin, Rome to Charlotte via Munich.

I just got him an updated rabies vaccination and we will of course go to the vet a few days before leaving for a health certificate.

There seems to be some confusion between different sources as to what else is or is not needed. It seems reasonably clear that since he will be traveling with me in the cabin he does not need the Italy export certificate. Both the breeder and the vet said he should need to get the microchip and EU pet passport, however Lufthansa said it was not required, only "recommended" and neither the USDA nor the CDC say anything about the chips and EU passports on their websites.

I understand the point of the chip, but do not want to subject the cat (an myself) to complicated and unnecessary procedures.

Do you know if there is any reason the EU passport and/or microchip would be needed for a cat traveling from Italy to the USA changing planes in Germany?

Thanks Much,



Hi Asher,

Thanks for the questions --  pet travel can definitely be confusing, especially when you're flying internationally. It sounds like you're on the right track so far (here are the pet import requirements for the US just in case). For your situation, an EU certificate is NOT required, and a microchip is not technically required but we do recommend it.

Read more about microchips on our blog (including the implantation procedure from the point of view of a pet specialist and owner), and please don't hesitate to contact us if you have any more questions. You can also talk to your vet if you're still on the fence about a microchip.

Thanks again for reaching out to us, and good luck with your pet travels!


Happy Take Your Dog to Work Day! Meet Winston, Our Featured Office Dog

Friday, June 22, 2012 by Caitlin Moore


Hopefully lots of you are able to celebrate Take Your Dog to Work Day today!

Here at PetRelocation.com we have Winston in the office today (that's a picture of him from last Halloween to the left), and we thought we'd take a moment to introduce you to him. We asked Pet Relocation Specialist Abbey to tell us a little about her favorite furry dude below... Happy Friday, everyone!


Tell us a little bit about Winston.

Winston is 9 years old. He’s a grumpy old man even though he looks like a puppy! He’s a Silky Terrier. Very similar to Yorkies but they get a little bigger. I’ve had him since he was 6 weeks old.

How did you decide to name him 'Winston'?

I came up with Winston because he was very dignified (even as a 6 week pup) and needed a very dignified name. I think it fits perfect!  We also call him “W” or “Winnie.”

How does Winston like to spend his time?

He loves to be around people. He has a ton of personality and is a big dog in a little package, but he will also cuddle up next to you on the couch. We take him with us everywhere we can. He is really well behaved at restaurants and often gets ooooh’s and awww’s. Since he thinks he is a person, he rarely plays with other dogs. We’re trying to get him better about this, but at 9, he’s pretty stuck in his ways. His favorite games are keep away and tug of war.

What's his personality like?

He is very bossy. He often barks at dogs when they are rough housing. He likes for dogs to behave.  Everyone should behave.  In fact, he even bosses Patrick and I around. 9:30 is his chosen bed time.  Like clockwork, he heads upstairs at 9:30. He’ll wait about 15 minutes and then he comes back downstairs. He will then insist on us coming to bed as well.    

What's Winston's favorite toy?

I purchased Winston in San Antonio. On the drive home, we stopped at PetSmart and he picked out this stuffed thing from the bottom shelf.  He insisted on carrying it out of the store even though it was bigger than him at the time. He has slept with it every night since. We call it his “baby.” He will run downstairs and grab his baby before he will settle into bed. It has almost disintegrated. We have performed emergency surgeries on the baby, searched high and low when it’s been misplaced, and I am petrified that the baby has a very limited amount of time left before it is completely vaporized.  These “babies” are no longer in stores.

Does he have any favorite treats?

He loves carrots!  He will eat any people food except pickles. He is very picky about his treats.  I am often embarrassed when people try to give him a less than acceptable treat.  He is very dramatic about the whole thing and lets the treat roll of his tongue and land on the floor. He will then turn his head away in disgust. (He has a flair for the dramatic just like his mom!)

How about traveling?

He is a perfect traveler! He rides very well in the car. When we’re going slow he likes to stick his head out the window. He also likes riding on the boat. He’s a good swimmer, but he prefers no swimming. He’s small enough to fit under the seat on a plane, so he has taken several flights in-cabin. He is very good and when I pull him out at the end of the flight, people often comment that they didn’t even know he was there.

Is Winston excited about being included in Take Your Dog to Work Day?

He loves going anywhere I go. Including work. When I walk out the door and turn around and say “Come on Winston,” he gets very excited and runs straight to the car door.  He’s not impressed by the amount of time we have to stay at work and ends up sleeping on the upstairs couches half the day. He also likes going to doggy daycare. When he can’t come to work, he gets to go to doggy daycare a couple of days a week.


Thanks for sharing, Abbey!

Did you get to bring your dog to work today? Tell us about your hard-working pups here or on our Facebook page!

Pet Airline News: No More Flying Pets In-Cabin to Mexico?

Monday, June 11, 2012 by Caitlin Moore

Here's an interesting news item that may affect pet travelers to Mexico. A few US-based airlines, citing a "new" Mexican law,  are no longer accepting pets for in-cabin travel to Mexico. Since it costs more to fly pets in the cargo area (and separates travelers from their pets), this change has not been welcomed by customers. United, US Airways and Delta seem to all be falling in line with this change, however United customers have been especially vocal.

This recent Washington Post article discusses a growing distrust between "elite-level" travelers and airlines. According to the article, many pet owners view the United decision as just a way for the airline to make more money, and they've expressed frustration with inconsistencies by starting a petition at Change.org. Apparently the directive the airlines are following dates back to 2007 and only applies to flights within Mexico, so travelers find it suspicious that it's suddenly being enforced.

If you've been keeping up, you'll recall that a similar petition began in response to United's banned breed policy, and United eventually lifted those restrictions. Will this current disagreement be settled the same way? We'll keep you updated.

Find out more about pet-friendly airlines and summer pet travel (including embargoes) on our blog, and feel free to contact PetRelocation.com with any questions you have.


No more cabin service?

Pet Move of the Month: Napoe's Relocation to Hong Kong

Thursday, June 7, 2012 by PetRelocation.com Customer

Though every pet move is different, most share a few familiar elements. This month's Pet Move of the Month illustrates a perfect example of what the typical pet owner experiences each step of the way: initial nervousness followed by a growing confidence that everything will be fine, and finally the happiness that comes with seeing your pet delivered safely to you.

Mandy is as dedicated a pet owner as can be, and her dog Napoleon (Napoe) is one lucky pup. Their recent move from the United States to Hong Kong was a smooth adventure, and we congratulate them for being stellar travelers.

Read more about Napoe's experience, including some valuable information about pet life in Hong Kong (people love him there!). Thanks to Mandy and Napoe, and good luck in your new home!


Is this the first time you’ve ever moved a pet?

Yes.  This is the first time we've ever moved our little guy. Napoe has lived in Arkansas for all 7 1/2 years of his doggy life. He is like our child.  

We've had never boarded him, never crated him, never left him with anyone other than family and close friends. The thought of him flying alone as cargo was mortifying to me. When I learned that the Hong Kong government wouldn't allow him to fly with us in the cabin, I literally had a panic attack.

A friend who had moved from our area to Hong Kong and used PetRelocation.com to help them move their dog Roger recommended you to us. From the first phone call (and I got through the call ALMOST without crying) I felt very comfortable with the care, knowledge and professionalism that every person I spoke to had. Each person seemed to genuinely want Napoleon to make a safe and successful move to Hong Kong.  

What were some of your concerns going into the move?

I wanted to know everything about every leg of Napoe's travel. What would he see, hear, and smell? Would there be any chance that someone might mistreat him? Would he be scared? Would he panic? Should I look into sedating him? What would happen if he needed to go to the bathroom, etc etc. I was also concerned with the fact that he is only 3.5lbs and his bladder is tiny. Could he manage a 16 hour flight without having to potty?

Each of my questions was listened to and addressed with care and compassion. I learned that dogs are den animals, and that while Napoe might initially be nervous, he would likely burrow into a blanket and fall asleep to the hum of the plane motor. I worried that he would be cold, but was assured that the place he would ride was temperature and pressure controlled.  


Reading about Hong Kong


Did anything surprise you about the international pet moving process?

Yes. The knowledge of the staff, the follow up, and the ease with which we were able to bring him over to Asia. I was thoroughly and completely impressed with how simple things were, for me and for Napoe. After my first call to PetRelocation.com,  things went smooth as silk.  

How is Napoe adjusting to life in Hong Kong?

When Napoe arrived and was let out of his crate, for about 30 seconds his ears were back and he was a little uncertain. Then, after he realized that it was me, his mom, he was so happy!!  He wiggled his tail and he was happy, playful and thrilled to see me. Napoe explored our apartment and went right to his blanket and found his favorite toy. 

He is still getting used to the fact that most of the places where he is allowed to potty are concrete. But., there are also plenty of places where he can explore. Where we are in Stanley, he is welcome at restaurants, shops and he comes with us just about everywhere we go on the South side of the Island.

Because he's out with us SO much, he sleeps almost all night and when he does wake, he goes to the balcony for a quick pee and then hops right back into bed with us. He misses his large yard at home, but he's adjusting very well to life in Hong Kong. Lots of doggy friends for him here.  

Mandy and Napoe. Napoe loves exploring Stanley in his travel bag.


What is life like in Hong Kong? Is it a pet-friendly place to be?

In the city, it's much like it would be in New York, London, etc., however we chose to live in Stanley, which is on the Southern peninsula of the Island. Dogaroo in Stanley Plaza is great for "dog products" like leashes and bowls and poop baggies. There's also a shop in Horizon Plaza in Ap Lei Chai which sells all things dog!

There is a vet in Stanley that's next to a groomer shop, and both are very reputable. I don't recall the name of the groomers but I believe the vet is simply Stanley Vet Center.  

I've not found a dog-friendly beach in Stanley, but I'm told that they exist. Napoe is welcome in the Taxis, and legally drivers can charge an additional $5HKD for him (less than .80 cents US). Sometimes they do, but most times they just think he's an adorable passenger and don't charge for him.  

What advice do you have for people who might be planning a move?

Relax. Take things one day at a time. It's very likely that someone else has shared the same experience that you are facing. ASK QUESTIONS. Being independent and attempting to figure it all out might be "your style," but allow people to help you. Research and verify what you're told, but learn from the experiences that others have already had. Patience and a sense of humor are two key items!


Adventure time


Find out more about moving pets around the world by contacting PetRelocation.com.

Pet Move Customer Story: Dolce and Mollie's move to California

Friday, April 27, 2012 by PetRelocation.com Customer

Name: Kathy
Pets' Names: Dolce' and Mollie
From: Rhode Island
To: California

Our family (pets included of course) was being relocated from Rhode Island to Southern California, a 3,000 mile trip to take place at the end of Aug. 2011. After checking several animal-friendly airlines (most of which only accept smaller animals that can be in the cabin under a seat.), we decided to fly Continental.

The animals had to be dropped off at a special holding area, and from there they are driven in a van to the plane. We were able to watch them being loaded into the air-regulated cargo area and a stewardess assured us they were on board. At the end of the flight our transportation was delayed. The people at the animal section made a call to our cell phone to let us know the animals arrived safely and were waiting to be picked up. After all the worry of having to have the animals on such a long flight, we picked up Dolce' and Mollie at the animal pick-up area.

They were well cared for throughout the whole process. We made it a point to put tags on their crates indicating live animals inside, along with their names on the crates in several places so that the handlers could call them by name. A big shout out for PetRelocation.com for getting our family from one side of the U.S. to the other!

Pet Travel Question: Transporting Dogs to France

Monday, April 23, 2012 by Pet Travel Center Questions

Name: Heather
From: Toronto, Ontario, Canada
To: Provence, France
Pet: Riley, Dog, Golden Doodle

Are there alternatives to traveling by air with my dog to France? If not, do any airlines exist which would allow me to bring my 65 pound dog on board with me rather than stow her in the luggage compartment? I am moving to do my doctorate in France. My golden doodle is very sensitive and gets anxious easily. For this reason, I am wondering whether it is possible to travel with her on board with me or via ship? I've heard horror stories about air travel and would prefer to forego this opportunity than to put her through anything that would be traumatic for her.


Hi Heather,
Thanks for your question! Pet travel can definitely be stressful, especially when you're starting out and don't know much about the process. We move pets safely all the time, however, and would be happy to shed some light on how things work.
A dog of your size will not be able to fly in the cabin with you, but when you choose a pet-friendly airline, flying your pet in the cargo area is a safe option. We often fly pets this way and, though it seems surprising from a human perspective, dogs probably prefer the less chaotic atmosphere of the temperature-controlled, pressure-controlled cargo area.
Hopefully this information helps to put your mind at ease, and we're happy to talk to you about your move if you have more questions or if you'd like a free quote (you can contact us here).  Good luck with everything!