Help Me Move My Pet

Traveling with a Special Needs Dog: Scooter's Story

Tuesday, November 19, 2013 by PetRelocation.com Customer

Relocating a healthy pet can take quite a bit of time and effort, so imagine the stress the caretaker of a special needs pet might feel at the beginning of a move.

We've helped to relocate older pets and have assisted a few with minor health concerns, but until recently PetRelocation had never had the chance to meet a dog like Scooter. Born with only two legs, Scooter was blessed to find his way to a loving home as a puppy and last month moved with his family to Malaysia.

Scooter's owner Kim was kind enough to share the story of moving Scooter and their other dog Harley from Texas to Malaysia, and she offers some excellent info about crate training, quarantine, and dealing with the stress of a move. It's a great read for anyone planning to travel with a pet!

Tell us a little bit about Scooter.

He was born from a litter of three puppies, and two out of the three were born with no front legs. My Aunt Sharon, a breeder, informed me about Scooter and his special needs and I told her that I would take him. She agreed to let me have him knowing I would give him the best care. So we took him in and he joined our family with our other hairless, Harley.

The first few months were difficult. Scooter was so tiny and could not move. His back legs were like rubber. In time, after working with him and using popcorn to entice him, he began moving. Soon he would be hopping like a bunny rabbit and walking on his back legs. He grew into a wonderfully happy and healthy guy. Now he is loved everywhere we go and he gets lots of attention.

What were your initial concerns about moving Scooter?

My husband took a job overseas in Malaysia. We were here before a few years back and left the dogs at home. It was heartbreaking for me and I missed them terribly, so this time around I refused to go without my babies. I began to do some research and found PetRelocation online. After speaking with Cara and Tyler I decided I would go for it.

I had a lot of reservations and anxiety, as Malaysia is not a very dog friendly country. As time got closer I became more and more apprehensive about the whole thing. I had fears about the long flight, and wondered if Scooter would be okay. I guess my biggest fear was that since Scooter was special needs they would think he was sick and take him away. Tyler reassured me this was not the case. I have to admit that in the back of my mind It was still a big concern for me.



What would you say to someone who was getting ready to move a special needs pet?

If you have a special needs pet, do not let that stop you from taking them with you. They are part of the family and you shouldn't leave them behind because of this. Start making the preparations for them early on. PetRelocation will definitely help in making sure you have what you need for your babies.

Tyler called the quarantine ahead of time and let them know about Scooter, so they were expecting him. I highly recommend taking your pet in cabin if you can. There are about three airlines that allow you to take your pet in cabin internationally if they are small. I also started early with using the kennels for the dogs. I went out and bought the kennel that I would be using for them to travel in. At first it wasn't an easy process -- I started putting them in for a couple of minutes and worked my way up to a few hours. I left the kennels open, and before long the dogs would go in there on their own to sleep during the day.

I HIGHLY recommend starting this process early. Take pee pads and pet snacks on the flight. Put pee pads in the kennel in case of an accident. We did have one so it was good we were prepared.

What was the biggest surprise you encountered during this process?

I guess the biggest surprise for me was how well the dogs did on the trip. I worried myself sick about how they would do on the long flight. The actual flying time was about 24 hours and three different flights, so including the 12 hour layover in Frankfurt and Thailand it ended up being about 40 hours of travel time.

They did really well, though. On the flight they whined very little. When they would get a little loud I would take the kennel to the bathroom and take them out and hold them and offer them a pee pad. I am very proud of them and I was truly surprised at how great they did. No one even knew they were there under the seat. They traveled like they had done it 100 times before, not like this was their very first time to ever be on an airplane.

I have to give a shout out to Lufthansa airlines. When I checked in at the airport with the dogs they were very nice and friendly. The agent had me take the dogs out so she could see them and hold them. They all went nuts over the dogs. I told her I was terrified to fly with them and it was their first time. She reassured me that I should never be afraid to fly with a pet on their airlines. I told her I was afraid they would bark and whine. She said if they do no one will hear them because of the sound of the engine. She was right!



Can you tell us about the arrival and quarantine processes?

Well when we finally arrived in Malaysia 40 hours later, we were all exhausted. I had to go check the dogs into immigration at the baggage claim. The lady at the pet immigration desk was not very friendly. I gave her all my paper work and signed them off. It was VERY difficult to walk away from my babies and leave them in the hands of a stranger.

As I went to my house that night I cried all the way. I could not sleep that night worrying about them. First thing the next morning, I took the one hour ride to quarantine to see my babies. Do not forget to take your passport! I checked in and they told me where the dogs were located. I took the long walk to where they were and was truly relieved when there were my two babies looking out their screen door at me. My heart was overjoyed that they were there and alive and well, and they were just as happy to see me.

The quarantine room they stayed in was big. I went to see them every day except one day. It was very hard walking away from them and leaving them there. The whines and barks always tugged at my heart. The truth is that a week is not bad at all. The quarantine place was pretty good; their room was always clean when I went to see them and they always had a full dish of clean fresh water and food. They took care of their basic needs.

I highly recommend going to see your pets as much as possible if you are able to. Everyone knew who Scooter was. I ran into one of the workers one day, and she told me that when Scooter first came she laid him on a towel and put the food and water right by him. When she came back later to check on him he was in a different spot. She was shocked to know he could move! I thought that was pretty funny. Scooter has no problem getting around for sure :). Although a little scary for us, I want to reassure you that the quarantine will care for your pet. Not like we would, but they will meet their basic needs.



I was ecstatic the day the boys came home. They are now doing well here in Malaysia and they have adjusted very well to life in a condo. The condo we live in is mostly Japanese; they love dogs and there are lots of dogs here in our condo. I have made many friends here because of the dogs.

Scooter is still the talk of the town. Poor Harley gets left in the cold, LOL. I miss the days of putting the dogs in the car and going here and there -- things are different here for sure. There are some nice doggie hotels to leave them when we travel, though.

Overall I have to say our experience was mostly a positive one. I am thrilled to have my boys here with me and I would do it all over again. Thank you PetRelocation, and I want to give a shout out to Tyler and Cara for making this all possible and making it a pretty smooth transition. I'm happy to have my WHOLE family here together at last.

Jamaica's Strict Pet Import Rules

Thursday, November 7, 2013 by Pet Travel Questions

Name: Claudette
Number of Pets: 1
Pet Type: Hamster
Pet Breed: Female Fancy Hamster
From: Seattle, Washington , USA
To: Montego Bay , Saint James , Jamaica

Dear PetRelocation,

Can I bring my hamster with me to Jamaica?




Hi Claudette,

Jamaica has very strict rules regarding importing pets. Dogs and cats may only enter from rabies-free countries and birds are not allowed at all. To find out the latest rules regarding hamsters, please contact the Jamaica Ministry of Agriculture (you can find more info here).

According to IATA, Air Jamaica will not transport pets in the cabin, so that's another thing you'll want to check out by calling the airline.

Hopefully it all works out for you, Claudette! Let us know if we can be of further service, and good luck with everything.



Dog Travel from Germany to the United States

Wednesday, November 6, 2013 by Pet Travel Questions

Name: Bret
Number of Pets: 1
Pet Type: Dog
Pet Breed: Westie
From: Germany
To: Nevada, USA

Dear PetRelocation,

My dog has a current rabies vaccine, tag and certificate. We will be flying into Las Vegas with dog in cabin on Condor Airlines. Must I have a health certificate for entry in Nevada for my dog or is the current rabies sufficient?




Hi Bret,

It sounds like you're off to a great start. Take a look at the pet import requirements for the United States to see everything you'll need to consider -- note that you will need an international health certificate issued by your vet within 10 days of travel.

If you have any other questions about pet travel rules or if you need further tips or advice, feel free to contact us or check out our blog for more information.

Thanks for getting in touch with us, and have a great trip!

Pet Travel to the United States

Monday, November 4, 2013 by Pet Travel Questions

Name: Nicolle
Number of Pets: 1
Pet Type: Dog
Pet Breed: Chihuahua
From: Panama

Dear PetRelocation,

I am moving from Panama to the USA (Louisiana) and traveling with my pet in cabin. What are the requirements for my pet to enter the country and the state of Louisiana without any issues and without having to put her in quarantine? Will there be any fees?




Hi Nicolle,

Thanks for the question. You can start planning your trip by taking a look at the pet import requirements for the United States. If you follow them correctly there won't be a quarantine, and primarily you'll just need to focus on making sure your dog is up to date on her rabies vaccine and has a health certificate from your vet.

As far as fees, contact the airline you'll be using to find out what they will charge to bring your dog on board, and keep in mind those vet fees that go along with the requirements mentioned above. If you decide to hire a service like PetRelocation to help with customs clearance and door-to-door delivery, it will be more expensive. You can fill out our free quote form if you'd like to find out more about that.

Hope this helps! The United States isn't as strict as many other countries when it comes to bringing pets in, so as long as you cover these basics, meet all airline requirements and secure the correct travel crate, you should be ready to go.

Let us know if you have more questions, and have a great trip!


"Can My Large Dog Fly In-Cabin?"

Wednesday, August 21, 2013 by Pet Travel Questions

Name: Jennifer
Number of Pets: 1
Pet Type: Dog
Pet Breed: Soft coated Wheaton/Golden retriever mix
From: US
To: Japan-Tokyo


Desperately trying to find a way my dog can ride in the cabin of a plane to relocate to Japan. She is 40 pounds so "too large" by all standards I can find but hoping someone can give me an alternative (service dog, therapy dog, specific airline?). We are too scared for her to fly under the plane in cargo.




Hi Jennifer,

This is a common question as many pet owners are not aware of the conditions within airplane cargo holds and are afraid of shipping their pets that way. A 40-pound dog is indeed too large to travel in-cabin on most (if not all) airlines and will have to ride as cargo.

Apart from very small pets, only trained and certified service or support dogs with legitimate documentation are sometimes allowed to accompany their owners in-cabin. If your dog is not a certified assistance dog and you are simply trying to find a way around following pet air travel regulations, you will not be allowed to fly your pet in-cabin. Falsely labeling a pet as a service animal is harmful to the validity of true service animals (and the reputation of owners) if the mislabeled dog misbehaves.

That being said, flying a pet as cargo is very safe and may in fact be more comfortable for your dog. Check out this post where we address questions about flying pets as cargo and another where we disprove myths about shipping pets as cargo. You'll learn that cargo holds are pressurized and climate-controlled, and aren't that different from the conditions in which human passengers fly in the cabin. Assuming you book with a pet-friendly airline (such as United) and that your dog's crate is airline-approved and appropriately-sized, your pet should ride safely and comfortably as cargo on his trip to Japan.

If you have any more questions about pet travel to Japan, be sure to contact us. Thanks for your question and good luck with your move!

Pet Travel Question: Moving a Ferret to the United States

Friday, August 16, 2013 by Pet Travel Questions

Name: Sandra
Number of Pets: 1
Pet Type: Ferret
From: Copenhagen, Denmark
To: Portland, Oregon


I'm having a hard time trying to find what all needs to be done in order for me to bring my little guy back to the States with me, please help with any advice or tips you may have! For example, do I need to have him chipped?

Thanks a million!!!



Hi Sandra,

You're right to notice that there doesn't seem to be a lot of information out there about moving ferrets (but plenty about cats and dogs). According to the USDA, the US Animal and Plant Health Inspection Service currently has no health requirements for the importation of ferrets.

That being said, it is probably best to play it safe and meet the US pet import requirements when bringing your ferret to Portland. These requirements are relatively simple, and all you'll need is proof of a current Rabies vaccination and an International Health Certificate issued by your vet within 10 days of travel. Additionally, we always recommend that owners have their pets microchipped before traveling.

You should be sure to contact your chosen airline directly to make sure they accept ferrets and to confirm whether your pet will be traveling in-cabin or as cargo. You will also need an airline-approved crate for your ferret to be sure that he will travel safely and comfortably.

Moving a pet (especially one that isn't a cat or dog) can be confusing, so if you think you'd like the assistance of a pet shipping specialist, fill out our free quote form. And if you have any more questions about pet transport, be sure to contact us. Thanks for your question and good luck with your move!

Pet News Round-Up: New Developments in Pet Air Travel

Friday, August 9, 2013 by Caitlin Moore


Air Canada has been ordered to ensure a five-row buffer zone between pets in the cabin and passengers with pet allergies.

A third of British pet owners now take their pets along on holiday.

Empty nesters are becoming increasingly likely to be pet owners.

Take a look at San Diego Airport's fancy new pet relief station.

Oh good, this exists: a "private-jet, ride-along vet, concierge pet service."

The end of summer pet air travel embargoes is in sight.

A look at pet travel statistics: Only a very small percentage of pets have a negative experience when they fly.

10 pets who inspired songs.


Happy Friday, one and all.

Pet Travel Question: Can I Bring More Than One Dog to the US?

Tuesday, July 30, 2013 by Pet Travel Questions

Name: Apisama
Number of Pets: Two
Pet Type: Dog
Pet Breed: Yorkie
From: Thailand


Am I allowed to bring both of my small Yorkie dogs to the USA with me or am I only allowed to bring just one?

Thank you,



Hi Apisama,

Thanks for your question. You are allowed to bring both of your dogs with you to the United States. That being said, both your dogs might not be able to fly in the cabin of the plane, as many airlines allow only one in-cabin pet per passenger or have limits on how many total pets can fly in-cabin. It's best to contact your airline directly to ask about their pet air travel policies. Luckily, pets can travel safely and comfortably as cargo, so it shouldn't be a problem if they cannot both ride in-cabin.

While you're here, be sure to check out the pet import requirements for the United States. You'll notice that, because Thailand is a country affected by screwworm, your dogs will need health certificates declaring that they were inspected and found free of screwworm within five days of departure. This is in addition to the standard requirements of Rabies vaccine certifications and international health certificates.

If you have any more questions about pet transport, feel free to contact us. Thanks again for your question and good luck with your move!

Pet Travel Question: Finding a Flight for My Pug

Tuesday, July 16, 2013 by Pet Travel Questions

Name: Mike
Number of Pets: Two
Pet Type: Dog
Pet Breed: Pug & Shih Tzu
From: Ohio
To: Hawaii


I'm having a really tough time trying to find a flight for my Pug. The Shih Tzu weighs under 25 lbs so I can fly her in the cabin. As for the Pug, he's closer to 50, and I cant take the chance of having him ride cargo. The Pug is my life, and I'd do whatever I can to move us out there to Hawaii.

Thank you!


Hi Mike,

Flying with Pugs (and other brachycephalic breeds) can be especially challenging, as many airlines have restrictions concerning those breeds. This is due to the delicate nature of snub-nosed breeds' respiratory systems, which can easily become problematic if the dog is stressed or overheated. Because of the risk of breathing difficulties, many airlines won't fly snub-nosed breeds, especially during the summer months.

Because your flight will be domestic, we would normally recommend flying with United Airlines, as they are what we consider to be a pet-friendly airline. However, out of concern for the safety of pets, United has an embargo on flying adult Pugs between May 15 - September 15. The safest option is to wait until the weather gets cooler so that your Pug may safely ride as cargo. However, if you do plan on traveling during the summer, you should call your airline directly to ask about their pet transport policies concerning warm weather and Pugs.

If you think you'd like help moving your dogs to Hawaii and want to learn more about our door-to-door pet shipping services, fill out our free quote form. Additionally, if you have any more questions, don't hesitate to contact us. Thanks for your question and good luck with your move!

Pet Travel Question: Can My Cats Share a Crate?

Monday, July 15, 2013 by Pet Travel Questions

Name: Kristi
Number of Pets: Two
Pet Type: Cats
Pet Breed: Domestic
From: Germany
To: Washington, USA


We will be traveling with out fur babies next month as we relocate back to the States. I was hoping to have them in the cabin with us, but I think that they need to be under the plane simply because they seem a little too cramped in the cabin sized crate. Is there a way for them to fly in the same crate together? I am very worried about them stressing and I think that if they were together it may help a bit.

Thank you!


Hi Kristi,

Few things are set in stone when it comes to pet air travel, including regulations about shipping two pets in the same crate. Check out this post where we answer the question: Can two pets travel in one crate when flying?. You'll see that it is possible (but not advisable) for your cats to fly in the same crate, assuming that they are of comparable size and weigh less than 30 pounds (14 kg) each.

That being said, many airlines do not allow pets to share a crate. Ultimately, the airline has final say over whether or not your cats will be able to fly together, so call your airline directly and ask them what they allow.

During the summer months especially, airlines' number one concern should be the safety of your pets. Having multiple pets in one crate reduces free space, which means that your kitties might not have enough room for proper ventilation. Because of this and other safety and comfort concerns, we generally avoid shipping multiple pets in a single crate.

Thanks for your question! Should you have any more, feel free to contact us. Good luck with your move!


Pet Travel Question: Can My Dogs Fly in the Plane Cabin?

Wednesday, July 10, 2013 by Pet Travel Questions

Name: Doreen
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Wire Fox Terrier
From: Canada
To: Australia


Is there any way I can travel with my dogs in the cabin of an airplane from Canada to Australia?




Hi Doreen,

Thanks for your question. The general rule for pet air travel is that only pets who are small enough to fit into a carrier which can fit under the seat in front of you on a plane are able to fly in the cabin. Only tiny pets (toy dogs, kittens, etc.) meet this size requirement, and the majority of pets end up flying as cargo. Based on the average size of Wire Fox Terriers, it is pretty safe to assume that your dogs will need to ride as cargo, but you should contact your airline just to be certain.

That being said, riding as cargo is quite safe and comfortable for pets, as cargo holds are generally pressurized and climate-controlled just like the cabin. Additionally, flying with a pet-friendly airline (we often use KLM, Lufthansa, and United) ensures that your pets will be handled by specialized professionals and will be loaded onto the plane last and taken off first. Check out our post where we answer questions about flying pets in cargo.

If you have any more questions about moving your dogs to Australia, feel free to contact us. And if you want to learn about our door-to-door pet transport services, be sure to fill out our free quote form. Thanks again for your question and good luck with your move!

Independence Day Pet Travel: United Airlines Holiday Hours

Friday, June 28, 2013 by Caitlin Moore

We know that many of you will be traveling with your pet this summer, and when flying it's always a good idea to double check a few things before you go. Case in point: some cargo facilities will be closed or will be operating with shorter hours on Thursday, July 4, so if your pet is scheduled to fly that day (not in the cabin) you'll need to note these changes.

According to United Airlines, for example, their cargo facilities at the following airports will be closed on July 4, 2013:

ABQ (Albuquerque, NM)

BDL (Hartford, CT)

BNA (Nashville, TN)

BOI (Boise, ID)

DTW (Detroit, MI)

GEG (Spokane, WA)

IND (Indianapolis, IN)

MKE (Milwaukee, WI)

OMA (Omaha, NE)

ONT (Ontario, CA)

PVD (Providence, RI)

STL (St. Louis, MO)

TPA (Tampa, FL)


Cargo facilities at other airports may be operating with shortened hours, so be sure to contact United or your pet travel specialist if you think you may be affected and have any questions. No matter what airline you're flying (or what day, for that matter), it's always smart to confirm your pet's reservations are in order before leaving home.

Whether you're traveling or not, have a safe and happy week, everyone!






Pet Travel Question: What is Required for Domestic Cat Travel?

Monday, June 24, 2013 by Pet Travel Questions

Name: Donna
Number of Pets: 1
Pet Type: Cat
Pet Breed: Domestic Short hair
From: San Diego
To: Ohio

The kitty will be traveling via plane with me, in the cabin. I'm not sure what I will need to do or have in terms of paperwork for this. What does Ohio require? Google is failing me so I'm hoping you can help.




Hi Donna,

Sorry to hear you're having some trouble -- we'd be happy to help. Essentially you'll want to to check with the airline directly to find out what they require (it will probably just be a health certificate issued by your vet within 10 days of departure stating that your cat is fit to fly). Generally it's a pretty simple process.

As far as Ohio, you won't need to prepare (with paperwork) the same way you would if you were crossing an international border, but it wouldn't hurt to check the Ohio laws to find out about rabies requirements. Different states have different laws, and once you're settled in you'll probably want to make sure your kitty is in compliance with local rules.

Hopefully this helps! Please let us know if you have any more questions, and good luck with your relocation.


Pet Travel Question: Choosing A Pet-Friendly Airline for a Large Dog

Thursday, March 21, 2013 by Pet Travel Questions

Name: Courtney
Number of Pets: 1
Pet Type: Dog
Pet Breed: Weimaraner
From: California
To: Texas

What airlines allow dogs to fly in the cargo area? When looking online many only outline rules for pets traveling in the cabin, but my 100lb dog is obviously too big. How do I find out if/what airlines will fly a dog that size?




Hi Courtney,

Thanks for your question, it's a great one -- deciding on the right airline is one of the most important parts of planning a safe journey for your pet.

Some airlines are definitely  more pet-friendly than others, and we have a few that we regularly book flights with. United is who we typically choose when flying domestically (for international flights we often go with KLM and Lufthansa). United's PetSafe program entails certain procedures, such as making sure pets are the last to board the plane and the first to be removed. And, contrary to what many people assume, the cargo area is pressure and temperature controlled and pets are not simply "treated like luggage."

Because not all airplanes are equipped to hold large pet crates (which your dog will need), it's important to call the airline and check ahead of time to make sure you'll be accommodated. We have flown large dogs with United, but again, check with them before booking your flight because it all depends on the size of the plane they're using for your chosen route.

It's worth mentioning that you don't necessarily need to be on the same flight as your dog. Most of our customers end up flying separately from their pets, which just means you might need to enlist some help on one or both ends of your trip. (If you're interested in our services, here's a link to our free quote form.)

Please contact us if you have any questions about choosing a pet-friendly airline, crate-training your dog, or anything else related to pet travel. Good luck!


Pet Travel Question: Exporting a Cat From France

Tuesday, November 13, 2012 by Pet Travel Questions

Name: Ratto
Number of Pets: 1
Pet Type: Cat
From: Paris, France
To: Denver, CO, US

What do I need to do to move in three months with my cat from Paris to Colorado? What vaccines, health certificate, etc., will I need? My cat doesn't sleep when traveling even with pills, so I am not sure I can travel with her in the cabin because she will cry the whole time. It will be a long flight... Will she travel safely in the hold of the plane? Will she be traumatized ?

Thanks a lot for your answer,



Hi Ratto,

Thanks for your question -- your concerns are certainly understandable. Most cats will not love the experience of flying, but you can do a few things to make everything go as smoothly as possible. Here are a few tips for crate-training a cat, and please note that you should not sedate your pet during flight. Sedation can be dangerous and many airlines will not accept a pet that shows signs of being sedated.

Also, there are many misconceptions about flying with pets, especially related to cabin vs. cargo. We've seen that the temperature and pressure-controlled cargo area is actually often better for pets, as there is less commotion. Many people find it comforting to read the customer testimonials we publish on our blog, as they tell the stories of real life pet travelers who have landed safely and found that their pets are able to adjust to their new environments pretty easily.

Now that you know more about that, here are the cat import requirements for the United States. Please contact us if you have any questions about what is needed, and good luck with your trip!

Pet Travel Question: Dog Travel to Holland

Monday, November 12, 2012 by Pet Travel Questions

Name: Margaretha
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cocker Mix
From: Israel
To: Holland

I shall be traveling from Israel to Holland with my dog. Can you please tell me what documents,shots, etc. I'll need? Also up to what weight can a dog travel in the cabin?




Hi Margaretha,

Thanks for your question. First, these are the pet import requirements for Holland. You'll need to meet a few basic requirements and also spend some time choosing a pet-friendly airline. Note that it's up to the airline to make size specifications regarding dogs in the cabin, so you should check with them once you make a decision.

Hopefully this is helpful! Please let us know if you're wondering about anything else, and good luck with the trip.


Pet Travel Question: How to Fly with a Cat to the Czech Republic

Friday, November 9, 2012 by Pet Travel Questions

Name: Tomas
Number of Pets: 1
Pet Type: Cat
Pet Breed: American
From: USA
To: Czech Republic


Can a cat be taken onboard an airplane for a transatlantic flight? What is needed as far as paperwork?

Thank you,



Hi Tomas,

Yes, many airlines allow pets, including cats, to fly on board the plane either in the cabin or in the climate-controlled cargo area. To figure out what you need to do to arrange this cat move, take a look at the pet import requirements for the Czech Republic and do a little research into your airline choices to find out who your best choice is and what they require. Finally, be sure your cat is well-acquainted with the travel carrier.

If you have any more questions please contact us, and good luck with the trip!

Pet Move Customer Story: A Cat Move to Denmark

Thursday, November 8, 2012 by PetRelocation.com Customer

Name: Nancy
Pet's Name: Bandit
From: New York
To: Denmark

My pet cat, Bandit, has just arrived in Denmark, safe and sound! I'd like to share our story...

My fiance is Danish and lives in Denmark. After a couple of years of traveling back and forth, we decided that my cat Bandit and I would move to Denmark.

I was pretty overwhelmed when I started to look into ways to move pets abroad. The main obstacle was that Bandit simply weighed too much (17 lbs) to go in-cabin on the flight. The other option, flying as cargo, seemed unappealing and I had read a lot of horror stories.

A friend recommended that I look into a pet relocation service, as that was how she moved her dog from Australia to England. I did a web search and found PetRelocation.com, among others.

All of my interactions with PetRelocation.com were extremely positive. They really know the ins and outs of pet relocation. I initially spent about 30 minutes on the phone asking a lot of questions and learned about the process. I felt that PetRelocation.com had a lot of experience and connections with certain airlines that made me feel better about transporting my cat.

They also took care of all the details. All that I really needed to do was buy the crate and do a little crate training. I also had to bring the cat to the vet as well, but PetRelocation had already handled filling in the paperwork. My vet was really appreciative of this.

I opted for door-to-door service, which went flawlessly. Our move happened right after Hurricane Sandy, which was pretty nerve-wracking, but our relocation consultant monitored the situation closely and everything went on according to plan.

On the day of the move, I received constant email updates and also was able to track my cat all through the journey. The notifications were timely and extremely helpful. In Denmark, my fiance received calls when the plane landed and also right before the cat and agent arrived at his doorstep.

My cat took the trip pretty well. He explored the apartment and is all settled in. I arrived the next day and he came out to greet me. We are very pleased with the services from PetRelocation.com. It was everything that they said it would be and I would definitely recommend them or use them if we ever move again!

Pet Travel Question: Transiting through Tokyo

Thursday, November 1, 2012 by Pet Travel Questions

Name: Sara
Number of Pets: Two
Pet Type: Dogs
Pet Breed:
From: NE
To: Guam

My two dogs will be traveling in the cabin with me. We will have a five hour layover at Tokyo/Narita International Airport on our way to Guam. I know the requirements for Guam, but will Japan also require anything due to the layover? We are flying on the same airline for the entire trip.




Hi Sara,

Thanks for the question. When transiting through an airport on the way to your final destination, it's not necessary to meet the layover country's requirements unless you're leaving the airport or switching airlines so it sounds like you're in good shape.

Please let us know if any other questions arise, and have a great trip!

Pet Move of the Month: Boris & Mia's Globetrotting Adventures to the UK and Back

Thursday, October 4, 2012 by PetRelocation.com Customer

About a year and a half ago we helped Boris and Mia move to the UK with their family, and when life beckoned everyone back to the United States recently, we once again assisted with the relocation. Both moves required careful attention to detail and time to adjust, but the pups did well and the whole family learned a lot from the experience.

The dogs' owner Adrian was kind enough to answer a few questions for us about their relocations, so read on to find some great information about moving pets.

Congrats to Boris and Mia, we're so glad they chose us to help them travel the world safely!


What were some of your concerns going into moving your dogs internationally? 

First and foremost our dog’s well being, there are stories floating around about the side effects of flying animals. For example, stress related to the entire moving process, risk of heat stroke (time of year, origin and destination applies), pressure variations within the cabin, and possible injuries due to handling. An additional concern was being able to meet the regulatory requirements (i.e., having all paperwork in order and certified upon arrival).

Did anything surprise you about the international pet moving process?

The most surprising part of the pet move was the genuine help and positive coaching we received from Scotty. We did our homework and researched what it was going to be like for our dogs. However, the constant questions we had and quick response from Scotty helped ease our apprehensions.

How have your dogs adjusted to moving to a new place each time?

When they arrived in England (a year and a half ago), they were very sleepy and could barely keep their eyes open. Their internal clocks were off so it took them a couple of days to adjust to the new feeding, walking, and sleeping schedule.  They also had to get used to new food. Upon their return to Texas this last month they once again had to adjust to the time zone. Thus far, we encountered some minor issues with Mia’s breathing as it was heavier than normal and Boris was salivating more than prior to the move. Of course the vast temperature changes may have played a major roll considering they were used to a much cooler temperature. It took a few days to work out but they are back to their normal barking selves.    

What is life like in the US compared to the UK? What adjustments have you made, if any?

The original relocation to the UK took more adjusting from our part (vs. from Mia and Boris).  For Mia and Boris the climate changed from three digit summer temperatures to a below freezing wet winter. This meant more indoor living for them, which they did not mind at all due to the extra attention. For us, because dog owners are common in the UK, and they like to frequently walk their dogs without a leash, we had to constantly coach Mia and Boris not to mind free roaming dogs approaching them. It was a learning curve for all of us. Eventually they got used to seeing other dogs walking by and in one occasion Boris happened to lean in and give a big kiss to another dog passing on a walk.

Additionally, in Chester where they lived, there were many dog parks. This meant that most of the residents were comfortable around dogs. We would have a few people stopping us to pet the dogs and learn about them. Eventually they had a few people in the neighborhood asking for them if we were spotted walking without them.

There were several veterinarians and plenty of pet stores. A charming aspect of living in the UK is that some of the pubs allow you to bring your dog in. So when the bitter cold air is creeping around and the fire is crackling away in a pub, you don’t have to feel guilty for leaving the dogs at home. Some would even provide a doggy bowl of fresh water for them.

The move back to the USA has taken a little bit more time for the dogs to acclimate. They were provided with plenty of fresh water, shade, exercise and rest to help allow them to adjust faster. After a few days they were back to their normal trotting, fence protecting, happy-go-lucky ways. It is obvious they missed being able bask in the sun and run freely in a big yard.

What advice do you have for people who might be planning a move?

Find out what regulatory agencies come into play and their requirements. Understand lead times for the required paperwork to be processed in order to follow the sequence of requirements carefully. Ensure crates/kennels are large enough for the breed to have room to move freely. Do not feed pets prior to move and exercise them prior to move. Groom them according to destination. Lastly, relax as pets can “pick-up” the emotional state of their owner. That being said, I would like to leave you with a somewhat comical story.

The Sunday before the dogs’ big move back to the States we woke up to what could have been a disaster. We had meticulously put together a packet to include all necessary documentation for their arrival. That packet was laid down on the kitchen table along with several other miscellaneous items (some of which contained food). Not to mention it was placed under some of those items as well. I am sure you guessed it, the only packet that was found on the floor, torn apart and with bite marks all over was their relocation packet.  The food and rest of items were unscathed. Of course neither Mia nor Boris confessed to the mishap (although Boris is our prime suspect). In some way I think this was their way of saying “We know what is going on!” Dogs are smart heart warming creatures and sensitive to their surroundings. The best ending to this story, they didn’t ruin their pet passports.


Excellent stuff! Please contact PetRelocation.com if you have any questions about moving your own pets, and keep in touch for more great pet travel stories.