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Help Me Move My Pet

Pet Shipping: Questions About Eating and Drinking During Flight

Monday, June 30, 2014 by Pet Travel Center Questions

Name: Jennifer
From: Bangkok, Thailand
To: LAX, USA
Pet: Mixed breed, 9 years old, 40 pounds.

Dear PetRelocation,
 
You moved my dog when we left for Bangkok. We were very happy with the services with PetRelo. Now, he is moving back to the US. My question is, is he supposed to have food in his food tray while on his flight? (The mover told me to fill the food tray with food, and I disagree with that.) How many hours ahead of time should he be eating or not eating? They also said to fill up a water bottle with water... Is this right?
 
Thanks,
Jennifer
 
Hi Jennifer,
 
It's great to hear from you again! To answer your question, no, food should not be available to pets during flight and we recommend feeding them at least 2-3 hours before they travel to give their food time to settle and help prevent any stomach discomfort.
 
If you're stopping for an extended/overnight layover you can feed your dog during that time. It is important to provide water, however (cups should be attached to the inside of the crate as you can see in the picture below). Hydration is crucial -- read more about pet hydration during travel.
 
Hope this helps! Please let us know if you have any more questions, and if you think you'd like to enlist our help once again, we'd be happy to talk. Good luck with your move!
 

 
 

Client Story: Pepper's Move to Peru

Monday, June 9, 2014 by PetRelocation.com Customer

Name: Diana
Pet's Name: Pepper
From: Houston
To: Arequipa, Peru
 

Back in August of last year my husband's job sent him to Arequipa, Peru. I had decided to join him there but with one issue: our dog, Pepper. We had never shipped an animal overseas and had no idea where to start.

I went online to do some research, and it turned out that I just had no clue where to begin. So, I found PetRelocation and gave them a call. They handled everything.

They picked her up at the front door and delivered her straight to the front door in Peru. It was a very simple process for me; PetRelocation took all the stress and worry out of the whole trip for us. I really loved the fact that they sent me regular emails to let me know where she was and how the whole trip was going. I don't know about you, but I think Pepper is like my child and you can just imagine how nervous we were to be taking her to a foreign country.

PetRelocation took such good care of Pepper. In fact we are using them to ship her back home.

One thing I can tell you is to check out what kinds of dog foods they have available. Pepper has skin allergies, and the food the vet had her on we couldn't get in Peru. Even the brands like Pedigree are not of the same makeup as they are in the US. It ended up that we cooked her food for her, so that is definitely something you would want to look into before taking your pet to another country.

PetRelocation was just so informative and professional with the whole process and took such good care of Pepper. We would recommend using them for any of your pet transportation needs.





Don't Fall For A Bird Scam!

Tuesday, May 20, 2014 by Pet Travel Questions

Name: Joseph
Number of Pets: 1
Pet Type: Bird
Pet Breed: Hyacinth Macaw
From: Belgium
To: California

 

Dear PetRelocation,

I saw an ad in the Penny Saver and have some questions about it. The couple said they have a parrot in Belgium and can provide the vaccination paperwork and health certificate. All they ask is that I provide $200 Euro for the flight since they don't have the time to take care of the parrot. They said they are Zoologists and are currently in Belgium doing animal research.

I have a few questions:
1. Do I need to know the person's name when they export the bird?
2. Do they need the Belgian Veterinarian to issue the current health certificate? Please advise if I need to take the risk.

Thanks.
Below is the email from the couple..
---------------------------------------
From: meiway miranda (meiwaymiranda@gmail.com)

Thank you for your email. My wife and I are zoologists and we are currently in Belgium for an intensive program of research on farm animals. we were about to travel out that is why we wanted to give the parrot away to a lovely home here in the US since we do not no much about the people in Belgium and if they are pet lovers.

Plus since we came here, we do not have time to take care of this wonderful parrot (you can not believe it?) The nature of this study is so time consuming that we spend almost all our time outside the home. So I and my wife decided not sell it to you , but all we ask from you is if you are willing to pay for the transportation and delivery of the parrot to you , we will give him to you for free he already has all their travel documents we obtained when we were
coming to Belgium. We have made all necessary inquiries and it will cost 200 euro to transport it from here to you in your home

So if you are good with it, we need you to give us your shipping address, which will include :

Your full name ...............
Your phone number ...........
Zip / City / State ..............
Street / Address ................
and the nearest airport in your area

so with this information, I will take the parrot to the pet delivery company and reserve a flight for him. When that is done, the delivery agency will contact you to confirm the reservation and then they will inform you on how to pay for the flight and once you do that, a flight shall be activated for the parrot. so get back to me with the delivery details, so that I can go and book a flight for the parrot. thanks and waiting to hear from you at your soonest convenience.

 

Hi Joseph,

Thanks for the question. Quite simply: This is a scam. Do not send any money to these supposed zoologists, and cut off all communication with them immediately. They are only trying to take money from you, and they do not have a parrot.

Here is more information about bird scams and what they typically entail. Usually pet scammers of any kind use similar tactics; they often ask simply for transportation fees that are unusually low, and they stress they are "just searching for a good home" for the pet. Their emails tend to be filled with grammatical errors and emotional pleas, as well.

Unfortunately pet scams continue to be pretty common occurrences (we run across them on a regular basis, anyway), so it's important to be educated and to stay wary of buying pets online. Do research to make sure you're dealing with legitimate sources, and better yet, adopt locally instead!

Sorry this happened to you, Joseph. Please contact us if you have any more questions, and stay smart out there, everyone.
 

Import Requirements for Dogs Arriving in the United States

Monday, April 28, 2014 by Pet Travel Questions

Name: Jose
Number of Pets: One
Pet Type: Dog (12 weeks and a few days old puppy)
Pet Breed: Rottweiler
From: Italy
To: Florida, USA

 

Hello,

I'm getting a puppy from a very reputable breeder in Italy, and I just wanted to know the specific rules for bringing the puppy into Florida. I'm pretty sure an International Health Certificate stating the puppy is in good health and able to fly is one of them, and I'm thinking a certificate of Rabies vaccination shot is probably another one.

I'm not sure how many days before shipping this is necessary. Also, I don't think there's a quarantine for dogs, but please correct me if I'm wrong and send me the accurate information.

Truly appreciate it,

Jose

 

Hi Jose,

Thanks for the questions. Take a look at an overview of the pet import requirements for the United States; you're correct that you need a health certificate and proof of a current rabies vaccine, and no, there is no quarantine.

It will likely take just a few days to put this together (note that the health certificate needs to be issued within 10 days of departure), as the requirements for the US aren't nearly as strict as those for many other countries.

A couple more important things: be sure to choose a pet friendly airline (we often use United, Lufthansa and KLM), and double check that you have the right type/size crate for the puppy.

Also, for safety's sake, we do recommend that dogs be at least 16 weeks old before they fly. You mentioned that you're buying your puppy from a reputable breeder, but just in case other potential puppy-buyers are reading this, we'll go ahead and include a link discussing the warning signs of puppy scams. It's great if you're getting your dog from someone you trust, but be aware that there are lots of dishonest people out there attempting to sell dogs that don't exist.

Hope this helps, Jose. Please contact us for a quote if you'd like to find out more about our door-to-door pet transportation services.

Good luck with everything!
 

Planning Dog Travel from New Zealand to the United States

Thursday, March 27, 2014 by Pet Travel Questions

Name: Ginger
Number of Pets: 1
Pet Type: Dog
Pet Breed: Fox Terrier
From: Auckland, New Zealand
To: Wisconsin, U.S.A.

 

Dear PetRelocation,

We are relocating to Wisconsin. We are very concerned about our pet traveling in the hold of an aircraft. We would love to be able to fly the shortest distance to a state of America, hence our questions. Is it possible to comply with the requirements for the 5 day or less option OR Airport Release, gather our dog once we land in Honolulu, Depart for a flight to Wisconsin say 2 days later, and being a domestic flight then he will be able to travel with us in the cabin on to Madison, WI?

A lot to digest I know, but we love our dog to bits and given he has to have a rabies shot anyway, if we comply with the Hawaiian Quarantine regulations and go to Hawaii  maybe we could clear quarantine the same day as we arrive, allow ourselves a day or two before departing on to the mainland OR could we leave the same day on a later flight even? Lots to think about but just wondering if this is a possibility at all?

We await your response eagerly.

Kind Regards & thanks,

Ginger ( a U.S. Citizen)

 

Hi Ginger,

Thanks for contacting us with your questions! We know that pet travel -- especially the beginning planning stages -- can be very stressful and filled with uncertainty.

Your plan might work, but it also might add unnecessary complications to your trip. Bringing pets into Hawaii and avoiding quarantine there requires a few more steps than going straight to the mainland United States, where all you need is proof of updated vaccines and a health certificate. You'd need to time it correctly so that your health certificate was valid for the entire trip and also arrange lodging, transportation, etc. for the time you were in Hawaii, which would add a considerable cost to the trip. Again, this could work out fine depending on your circumstances, but after further research you may decide to take a different route.

We have shipped pets between New Zealand and the United States several times, and typically we find that the direct flight from Auckland to San Francisco works well. Pets can then proceed from SFO to their next destination, if there is one.

If you're concerned about cargo travel in general, we invite you to take a look at our blog for an examination of the issue here and here. Though it sounds scary at first, when the right choices are made pet air travel via cargo is very safe. Thousands of pets fly this way each year without incident, and in many ways cargo travel is preferable to flying in the cabin.

You clearly have your dog's best interests in mind, and in light of that we'd be happy to advise you about all your options before you make a decision. Feel free to give our office a call or fill out our free quote form. One of our relocation specialists will be able to offer you more specific advice and suggestions if you'd like -- just let us know.

Either way, hopefully by perusing our blog and website you can better acquaint yourself with the pet travel process and start to feel a little more comfortable about undertaking your journey. Reading a few of our customer experiences and catching up with some frequently asked pet travel questions could be a good start.

We hope to hear from you soon, and good luck with everything!
 

Adopt Locally and Don't Fall for Puppy Scams

Wednesday, March 19, 2014 by Pet Travel Questions

Name: Barbara
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Bulldog puppy
From: Texas
To: Georgia

 

Hi PetRelocation,

I am supposed to have an English bulldog puppy shipped to me from Texas. I was just wondering if there was a way to talk to someone about where my shipment is?

Thanks,

Barbara

 

Hi Barbara,

Thanks for your message. Unfortunately we receive many emails like this, and based on the few brief words you sent we can be 98% sure that you're dealing with a puppy scam.

Pet lovers often look to the internet when they decide it's time to add a pet to their life, and in many cases (especially if they're seeking a particular "designer" breed), they end up crossing paths with fraudsters. If you encounter someone giving away a free pet (often there is a sad story involved with why they can't keep the pet) and if they ask you to wire them funds to cover the pet's transportation costs, this is a scam.

The cute picture they may send you was probably found on the internet and the pet is not in their possession. They have no intention of sending you anything, they just want you to send money, at which point they will disappear. Finally, they often use the names of real companies (like ours) to try to lend legitimacy to their actions, but usually a couple of Google searches will reveal that you're dealing with a person or group of people unconnected to anything real.

Please read more about puppy scams on our blog. You'll see that this experience is sadly common, and the best thing to do is to educate yourself so as not to fall victim to a scammer. We're doing our best to educate people as well, and we also have a few suggestions for people looking for a new pet.

First, how about adoption? Thousands of pets are currently living in shelters, and choosing one of them to take home is a concrete way to help the situation. If you do decide to deal with a breeder instead, find one nearby who you can personally visit and research their business and background. Dealing locally will help to weed out the possibility of encountering a scam.

Good luck to you, and please let us know if we can be of further assistance.
 

Puppy Travel to Europe

Monday, March 17, 2014 by Pet Travel Questions

Name: Pascal
Number of Pets: 1
Pet Type: Dog
Pet Breed: American Bulldog
From: Los Angeles, CA
To: Amsterdam, Holland

 

Dear PetRelocation,

My friend has a puppy and he is 5 weeks old now. I would like to bring him to Holland, but what are the requirements and at what age can I ship him to Holland? Or if I fly with him are the rules different then?

Thanks,

Pascal

 

Hi Pascal,

Thank you for your question. We recommend that dogs fly only after they've reached the age of 16 weeks. At this point they're stronger and better able to handle the experience of travel and can also receive the necessary vaccinations for international import.

As far as the rules you'll need to follow, please take a look at the pet import requirements for Holland. It's not necessary for you to be on the same flight as your dog, but either way the import rules will be the same and we do recommend choosing a pet friendly airline (KLM and Lufthansa are often good choices for European pet travel).

Hope this helps! Please let us know if you have more questions, and if you'd like to find out more about our door-to-door services, please fill out our free quote form.

Thanks again, and good luck with everything.
 

Pet News Round-Up: Pet Tech Trends & Travel Insights

Friday, February 28, 2014 by Caitlin Moore

Brain scans show similarities between dogs and humans.

Keep up with these pet tech innovations.

Want to help Kickstart a travel guide for pet owners?

Learn more about life as a pet shipping specialist from our very own Joe.

Cats have amazing vision.

You're invited to a #SXSW #PuppyHour sponsored by GoBank, Austin Pets Alive!, Barkbox and us!

Buying a kitten? Don't fall for a scam.

 

Happy Friday!

 

Behind the Scenes at PetRelocation: Lessons Learned from Two Years of Pet Shipping

Wednesday, February 26, 2014 by Caitlin Moore

Two years ago, PetRelocation Specialist Joe wrote an account of what it was like to be a new hire here at the company. After three weeks on the job he had already learned more than he thought was possible, and now that many months have passed (how time flies!), we thought it would be fun if he once again shared his thoughts about what it's like to be a busy pet shipper.

Here's what Joe had to say about his continued journey here at PetRelocation.

In looking back over my last two years of moving pets around the globe, I am in awe. In awe of the places I have moved pets, the diversity of the clients I have worked with, and the crazy situations I have gotten into (and out of). This has been an unprecedented journey of learning, joy and self-discovery. I am no longer a newbie; I am a pet relocation veteran.

Since joining the PetRelocation team in February of 2012, I have had many job titles and responsibilities, as this industry and company are in a constant state of change. As a soldier on the front lines, I have had to adapt to each change and always do what is best for the pets, the client, my team and the company.

Now that the Corporate Relocation team is growing and becoming a trend-setter for service and a pillar of revenue for the company, I am a Corporate Account Manager. It has not been easy by any means, but I strive to help where help is needed and support the company’s journey to being the industry-leader in worldwide pet moving services.

The great Johnny Cash wrote a song called “I’ve been everywhere,” illustrating how his life’s journey has taken him around the world. If only he had seen what we do, the song may have been “they ship pets everywhere.” I have worked to move pets to places that I never even knew existed before working at PetRelocation. From Papua New Guinea to Macao, from Mauritius to Djibouti and from Yuzhno-Sakhalinsk to Pune, I have seen it all. I have even received inquiries to locations that not even Google Maps can find, like Diego Garcia, British Indian Ocean Territory.

Working with local agents and clients to move pets to these countries has given me great a perspective for the diversity and awesomeness of the world. I know it’s hard to believe that the state of Texas is not the standard for life on planet Earth (ha ha), but being exposed to the amazing people and cultures of the world has changed my life for the better forever.

The biggest takeaway from my last two years at PetRelocation is the same as when I graduated from college. Even after learning, growing, laughing, crying, dreaming and waking up from those dreams, I have not even scratched the surface of expertise. For all of my in-depth knowledge, experience, skills and abilities, I still have so much more to learn and so far to go. The only thing I truly know is that I know nothing. This is the journey of life and I will push forward as if there is no tomorrow.

My name is Joe Fraser, and even after two years, I am a pet relocation newbie.
 

How to Travel Safely with a Pug

Monday, February 17, 2014 by Pet Travel Questions

Name: Clea
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pug
From: Florida
To: Minnesota

Dear PetRelocation,

My elderly parents are moving back to Minnesota from Florida. They are too old to drive so have booked a one way airline ticket. Here's my question: the airlines have policies about shipping Pugs due to breathing issues. My mother has an elderly pug she is trying to get back to Minnesota. We are considering various options and your organization has come to mind.

Does PetRelocation offer non-airline means of travel? Have you encountered this issue before?

Thanks,
Clea

 

Hi Clea,

Yes, we've assisted with various snub-nosed breed moves and would be happy to talk to you and your mother about your options.

We do work with ground transport agents in the US who transport pets in safe, pet-friendly vehicles. We're also accustomed to arranging flights for pugs and keeping the conditions as safe as possible by choosing a pet-friendly airline, selecting a travel crate that allows plenty of good airflow, and working with clients to make sure their pets are as well-prepared as they can be for their flight.

We'd be happy to discuss the move further, so please contact us if you'd like to find out more about our door-to-door services. You can give our office a call or fill out our free quote form.

In the meantime, feel free to look over a few things on our blog that may shed light on the travel process: Frequently asked pet travel questions and how to minimize the risks of pet air travel.

Thanks for your question, and we look forward to hearing from  you!

Pet Shipping to Australia from "Non-Approved" Countries

Tuesday, February 11, 2014 by Pet Travel Questions

Name: Shaun
Number of Pets: 1
Pet Type: Dog
Pet Breed: Maltese
From: Turkey
To: Australia

 

Dear PetRelocation,

Can I bring my dog directly from Turkey to Australia without going through a third country and do all vaccinations in Australia?

Thank you.

Regards,
Shaun

 

Hi Shaun,

Thanks for your question. Taking a look at the official pet import requirements for Australia shows that Turkey is considered a "non-approved" country, so at this time you will be unable to bring your dog directly into Australia.

Though Australia has recently loosened its quarantine rules (the standard quarantine time is now 10 days instead of 30), they still have strict country-to-country rules in the interest of maintaining rabies-free status. To move your dog, you'll need to spend time in a third country and complete various vaccine requirements. You'll find a step-by-step guide on the Australia Department of Agriculture website.

Please contact us if you have questions about this or if you think you'd like some help with your upcoming move. We'd be happy to assist you.

Thanks again for reaching out, and good luck with your pet travels!

 

Cat Travel to Saudi Arabia: Is It Possible?

Wednesday, February 5, 2014 by Pet Travel Questions

Name: Mick
Number of Pets: Two
Pet Type: Cats
From: Houston, TX
To: Jubail, Saudi Arabia

 

Dear PetRelocation,

Is it possible to bring our cats to Saudi Arabia with us? The trip will more than likely be around 25 hours from beginning to end. Is it even safe for them?

To be honest I am on the fence. My option to ship them vs. give them away are equally difficult for my wife and I.

Your advice would be most appreciated.

Thank you,

Mick

 

Hi Mick,

Thanks for your inquiry -- we understand how stressful it can be to face an international pet move and hope to shed some light on your options.

First, it is possible to safely move pets to Saudi Arabia from the United States. We have done it many times and would be happy to talk to you about how it all works.

For your information, here's an overview of the pet import requirements for Saudi Arabia as well as a few pet move stories from previous Saudi globetrotters (here's more about a three-dog move to Jeddah and Bronte the cat's move to Thuwal). As you can see, it takes some time and preparation but it can be done smoothly when handled correctly.

If you'd like to find out more about our services and the associated costs, please fill out our free online quote form. You're also welcome to read over a few pet travel resources, including these frequently asked pet travel questions and common misconceptions about pet travel.

Again, we know it's overwhelming to consider such a long trip for your cats, but as you continue to learn more about pet travel hopefully you'll be able to decide what is right for you and your family. Talking to pet travel experts, discussing the issue with a trusted veterinarian and giving the decision some time can all help.

Please let us know how we can be of assistance as you go forward, and good luck with everything!

Pet Client Story: Buster & Milo's Move to China

Wednesday, January 29, 2014 by PetRelocation.com Customer

We love hearing updates from recent clients! Here's one from Chris, who just moved with his dogs Buster and Milo...

 

Dear PetRelocation,

In the beginning of 2014 my family, including our two beloved King Charles cavaliers, were relocated to Shanghai, China from Connecticut.

Upon learning of this corporate transfer, one of my greatest anxieties surrounded the travel of my dogs. Beyond the amazing amount of paper work, I feared how the dogs would handle the very long journey and how the dogs would be cared for along the way.

PetRelocation provided us door-to-door service and all logistical paperwork and planning. They reassured me through every step in the process and I never doubted that all the logistics would be handled and the dogs would be safe, happy and well cared for during the journey.

At the suggestion of our agent, over a month before the travel date I got the dogs used to the travel crates they were to be shipped in. They moved from sleeping in the bed with us to sleeping in the crates at night. I also made a point to drive them around in my car in the crates. By the time they left I am pretty sure they enjoyed the crates, frequently sleeping in them during the day. I think this step helped a lot.

On the day they arrived in China, my expectations were to have two traumatized dogs, tails tucked between their legs, needing lots of love. Instead the pups arrived with tails wagging as though nothing had happened. I credit this to the amazing care they were given during the long journey.

I can't thank PetRelocation enough and only wish I worried slightly less about their relocation. 

Thanks,

Chris

 

Bulldog Travel: Returning to the United States

Tuesday, January 14, 2014 by Pet Travel Questions

Name: Melissa
Number of Pets: 3
Pet Type: 1 Dog, 2 cats
Pet Breed: English Bulldog, 2 domestic short haired cats
From: Jakarta, Indonesia
To: Anchorage, Alaska, USA

Dear PetRelocation,

We used your services to ship our bulldog and two cats to Jakarta, Indonesia (in May 2010) from Anchorage, Alaska. We were extremely pleased with the service you provided at that time.

I am considering returning to Anchorage with the pets in a few months while my husband completes his assignment. How difficult will it be to get our bulldog out of Indonesia and back to Alaska? Which airlines are willing to ship bulldogs?

Thank you,
Melissa

 

Hi Melissa,

It's great to hear from you again! We'd be happy to discuss your upcoming return to the United States with you.

The import requirements for the United States are a bit simpler than those for Indonesia, so you shouldn't have to worry about as much prep time and paperwork for your return. The US does require proof of an up to date rabies vaccine and an international health certificate.

As far as airlines, PetRelocation has a preferred list of carriers we use, and with a few more details one of our specialists will be able to outline a move plan for you. As you know, flying with bulldogs and other snub-nosed breeds requires some extra care and attention to detail, and the time of year can come into play.

We're happy to talk to you about your options, so feel free to give our office a call or fill out our free quote form whenever you're ready.

Thanks for your message, and we look forward to hearing from you soon!

 

Year in Review: 2013 PetRelocation Pet Moves of the Month (Part 2)

Monday, December 23, 2013 by PetRelocation.com Customer

As December draws to a close, we're taking some time to look back on a few highlights from a fun and busy year of shipping pets and helping reunions happen.

Here are all the Pet Moves of the Month from the second half of 2013! (And here's Part 1 in case you missed it.)

 

Rufty, Pippin and Jesse (July)

After life threw a few ups and downs their way, these three kitties ended up home in New Zealand with their loving owners. Careful, this story is a tearjerker.

 

 

Milo and Joe Dirt (August)

These two (pretty cool) rescue cats went from California to Dublin with their owners, who entrusted us to help move their most precious cargo.

 

 

Bella (September)

This long-legged pup traveled from Texas to South Korea and handled the trip like a pro.

 

 

Liza and Val (October)

Liza the dog and Val the cat moved all the way from Sri Lanka to Nevada. Quite a journey!

 

 

12 Pets! (November)

This month's featured move involved 10 dogs and two cats. They went from Thailand to the US with their big-hearted and truly dedicated owner.

 

 

Zimbo (December)

We finished up the year with another pretty awesome pet move. Zimbo went from the US to Uganda, then from there on to South Sudan. A true globetrotter!

 

Thanks to all of our clients near and far for choosing us to help with their journeys. Here's to another great year!

Hiring Assistance for Dog Travel to the United States

Monday, December 9, 2013 by Pet Travel Questions

Name: Stephanie
Number of Pets: 1
Pet Type: Dog
Pet Breed: Rottweiler
From: Costa Rica
To: Orlando, FL

Dear PetRelocation,

I am living in Orlando, FL, and I am interested in getting my dog shipped from Costa Rica to Orlando, FL. Do you provide services where my dog can be picked up and shipped to Orlando, or would I have to arrange transport to your location? Please let me know what my options are.

Thank you!

Stephanie

 

Hi Stephanie,

Yes, we typically provide door-to-door pet transport services, meaning we pick up pets from your residence (or wherever Point A may be), go through customs procedures, help arrange the flight and the paperwork involved, and then take them from the arrival airport to the new home. Sometimes pet owners choose to handle portions of this process on their own, while others are happy to delegate just about everything to a team of experts.

For reference, here are the pet import requirements for the United States. Your dog will need a vet health certificate and proof of an up to date rabies vaccine.

If you're interested in talking to us further about procedures and costs, please fill out our free quote form.

Thanks for contacting us, and we hope to hear from you soon!
 

Feeling Nervous about International Cat Air Travel

Thursday, December 5, 2013 by Pet Travel Questions

Name: Sarah
Number of Pets: 2
Pet Type: Cats
Pet Breed: European Tabby
From: Barcelona, Spain
To: Charlotte, NC, USA

Dear PetRelocation,

I will be moving back to the States soon (I'm an American living in Spain) and need to transport my cats to the States. They were born in Spain and have never been to the US. Most airlines only allow one pet per passenger in the cabin on international flights and I need to transport both of them.

If I transport them in the cargo area, will they die? I've been reading some terrible stories! What are my best options for transporting them? If they travel with me, will I be able to get them through customs, or will I need to have a representative in the first US airport that we land in? We'll have at least one layover to reach our destination (most likely in the US).

I don't mind paying for a transport service if it's not too costly... I just want them to reach the US safely with the least amount of emotional trauma possible.

Thanks in advance!

-Sarah

 

Hi Sarah,

You have some great questions and we'd be happy to offer some advice. First, take a look at the pet import requirements for the United States. This is actually one of the easier countries to bring pets into, as you just need a vet health certificate and proof that the cats are up to date on their rabies vaccines. Some pet owners choose to handle customs clearance themselves while others hire an agent or a pet transport service to assist them.

Regarding pet travel in the cargo area, this is something our company frequently arranges and we've moved thousands of pets safely this way. Hearing about unfortunate incidents in the news regarding pet shipping is extremely disappointing, but it's important to remember that tragedies like this are nowhere near as common as ordinary, uneventful pet transports. These heartbreaking events are often preventable, and operating with expert knowledge is critical.

Not only does our team make use of vast experience and knowledge, we work with pet friendly airlines who have developed strong pet policies over the years. While there are no guarantees in life, we try to ensure that pet travel is undertaken in the safest way possible. Here's a post from our blog about minimizing the risks of pet travel that may help shed light on a few of your concerns.

You're welcome to give our office a call or fill out our free quote form if you're interested in further assistance. It's normal to feel nervous about moving your furry best friends, but remember that you do have choices and resources available to help plan the safest trip possible for them.

Hopefully this helps to get you started. We look forward to hearing from you, and wish you all the best!



 

Planning to Ship a Pet over the Holidays? Don't Wait Until the Last Minute to Plan!

Wednesday, December 4, 2013 by Caitlin Moore

Listen up, fellow pet lovers! If you're planning to travel by air with a pet in the next few weeks, be aware that you're going to face a few hurdles. As we've discussed in the past, it's better to avoid flying with a pet in mid to late December and early January, as you're much more likely to encounter weather delays, office closures and paperwork hold-ups that may prevent an easy trip.

Even if you're willing to take a risk and face these obstacles, please be aware that PetRelocation will be operating with an abbreviated shipment schedule this holiday season and won't be accepting any last-minute shipments during the busiest times.

If you're interested in receiving assistance from PetRelocation for a move occurring between Dec. 16 and Jan. 13, please contact us by Dec. 13 to make arrangements.

If you contact us after Dec. 13, the earliest your pet can fly will be Jan. 13. Also, no shipments will be scheduled for Christmas Eve, Christmas Day, New Year's Eve or New Year's Day.

We look forward to discussing your options with you and getting your pets home safely where they belong, so contact us soon with your questions about flying with your pet near the holidays (or any other time, for that matter).

Thanks for keeping this in mind, and happy holidays!

 

Pet Move of the Month: 12 Pets from Thailand to the United States!

Wednesday, November 20, 2013 by PetRelocation.com Customer

We're used to working with pet lovers, of course, but sometimes a client comes along whose dedication and kind-heartedness is simply unparalleled. Recently we were contacted about moving 12 pets -- 10 dogs and two cats -- from Thailand to California, and the more we got to know the pet owner Margot, the more we were in awe of her loving spirit.

Of course we knew this would be a great move to spotlight for our Pet Move of the Month. Read on to learn more about this menagerie of special pets... As you can see they come from diverse backgrounds and are all incredibly lucky to have ended up in the care of a compassionate animal advocate.

Meet a few of the pets:

 

Laisee

Laisee was abandoned at a construction site and never had the chance to be socialized with people until Margot came along.

 

Arun

Arun is a proud and talkative tabby rescued from a Bangkok tourist attraction.

 

Phuan

Phuan was a young stray with mange when Margot found him and nursed him back to health. He found his way into her garden and never left!

 

Bijoux

Bijoux is very friendly! This pup came from a breeder and was destined to be euthanized at the age of four due to bad skin problems. Margot didn't let that happen.

 

Doemer

Doemer is an "ex-stray golf course dog" who decided that living under the shrubs of Margot's house would be a smart choice. Needless to say, she ended up taking him in.

 

Ketjil

As a kitten, Ketjil was dropped over the fence of Margot's garden in Bangkok and she's been part of the family ever since.

 

Dogs Duvel, Ukje, Setha, Lulu, Coco and Lily made the trip, as well. Margot is still busy settling in to her new home, but here are a few words from her:

I knew I was going to be in over my head taking on this adventure but didn't know how else to organize getting my animals to stay with me while starting a new life -- it'll all work out in the end and thankfully I could afford to have them transported by an organization like PetRelocation. I must admit that I did go through a phase of wanting to fly back and forth, taking them as excess baggage with perhaps Lulu and Lily having to be flown as cargo.

Tomorrow morning the movers will start to deliver the contents of the container shipped over from Bangkok with my furniture and all -- really exciting! There is a lot of work to be done yet, but nonetheless it's all moving towards establishing my new home in a very new part of the world to me, together with my beloved pets!

 

All the pet crates, lined up and ready to go!


In closing, I want to share with you that, while I'm sitting on a couple of dog cushions writing, a gas fire is burning. It's quite chilly outside and windy too, for us especially being used to the tropics. All the dogs are hanging out so very peacefully around me, with a little snore here or there. It beats music or TV and makes things incredibly cozy -- every night it's been like that. It's so very comforting during this huge transition. When I give myself a chance to be mellow, they follow suit and sigh a sigh of peace!

Many thanks again,

Margot

--

Thanks to Margot for sharing her move (and her story) with us. It was a pleasure and a privilege to help keep this wonderful family together. The PetRelocation team wishes them good luck with everything!
 

Pug Travel Questions

Tuesday, October 29, 2013 by Pet Travel Questions

Name: Vagner
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pug
From: Rio de Janeiro, Brazil
To: Stockholm, Sweden

Dear PetRelocation,

Hi! I got so happy to know that there is a company like this to help pet owners... I would like to know if it would be possible to safely transport my 4-year-old pug to Sweden.

All the documentation is fine, but I am so scared about the 11 hour flight from Brazil to Europe. (Especially when I think that there will be one connecting flight in Europe.) Please, I need to know the truth about the future of my dearest dog.

Thank you very much in advance,

Vagner

 

Hi Vagner,

Thanks for your question. Your concerns are understandable, but most pet owners find that their fears begin to disappear the more you learn about the pet travel process. Even traveling with snub-nosed breeds can be managed safely with the right preparations.

Before you do anything else, we advise sitting down for an honest talk with your vet about your dog's health. He or she may advise that you help your pet lose a little weight and work to help your dog grow accustomed to the travel crate. This cuts down on the chances that your pug will feel overly stressed during the flight and experience the breathing difficulties these breeds are known for.

Another important thing to do is choose a pet friendly airline. Some carriers have better pet policies than others (we often use KLM, United and Lufthansa, who all have experience shipping pets safely). This also gives you options like taking advantage of Lufthansa's animal lounge in Frankfurt, a facility that allows pets to have a break in the middle of their journey.

Finally, for pugs we recommend choosing a travel crate that's plenty large enough (maybe even one size bigger than you really need) to ensure that there is plenty of breathing room. For pet travel in general, it's important to start out well-hydrated, too.

Hopefully this helps to answer a few of your questions about going to Sweden with your dog, but if you're still wondering about anything and would like assistance, please fill out our free quote form. Thanks for contacting us, and good luck with everything!