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Help Me Move My Pet

Watch out, It's a Pet Scam (Monkey Edition)

Wednesday, January 28, 2015 by Pet Travel Questions

Name: Magan
Number of Pets: 1
Pet Type: Monkey
Pet Breed: Capuchin
From: MN, USA
To: GA, USA

 

Hello,

I am taking to someone about getting a monkey, and all she wants is a shipping fee that she says is $280. She said she would be using your services. I am just wanting to make sure this isn't a scam.

Thanks,

Magan

 

Hi Magan,

That is definitely a scam. Anytime someone you don't know is offering to give you a pet (especially a high-demand breed or exotic species) and only wants to charge you transportation fees, you can assume the animal doesn't exist and they are just trying to take advantage of you.

Read more about how to avoid pet scams and know that these tactics apply to dogs, cats, birds, and yes, monkeys. We strongly advise against dealing with unknown parties online when looking to add a pet to your family, and remember that anytime you're asked to wire money for "transportation fees,"  you're in danger of falling for a well-worn scam.

For reference, moving a small pet domestically typically starts at around $1200 (this covers airfare, health documents, vet visits, travel crate, etc), so this suggested fee of just $280 serves as another red flag. Monkey travel also requires a little more planning than dog and cat travel, so if something sounds too easy to be true, it probably is.

Sorry to be the bearer of bad news, Magan (and hopefully you haven't sent any money yet). Please let us know if you have further questions, and good luck out there!

Planning Safe Pet Travel for a 10-Year-Old Dog

Tuesday, January 27, 2015 by Pet Travel Questions

Name: Duda
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cockapoo
From: Toronto, Canada
To: Guatemala City, Guatemala

 

Hello,

I am moving to Guatemala this summer for a job and I am bringing my dog with me. He is 10 and I am a bit worried about his age when flying. Will this be a problem? Cockapoos do tend to live longer, so this isn't really as as old as if he were another breed.

Is there an alternative to shipping him in a regular cargo area on the plane? I am worried about their temperature restrictions since we are traveling in the summer and have to stop over in Houston or San Salvador.

Thank you!

Duda

 

Hi Duda,

Thanks for submitting a question to us! Before traveling with an older pet, we recommend discussing any concerns you have with your vet and also reading over these travel tips for older dogs. We've helped many dogs and cats 10 years old and older move safely, and with the right preparation and care, it is most likely a possibility for you, too.

As far as air travel, we recommend choosing a pet-friendly airline (we often use United, KLM and Lufthansa due to their pet safe policies, for example). Airlines with solid pet procedures in place are less affected by temperature, however in the heat of the summer it's possible that you'll run into various embargoes. Since the rules and ports at which they apply change each year, we recommend checking directly with the airline to find out more.

You're also welcome to fill out our consultation form to hear back from a Specialist and discuss your move options, and we also recommend reading over these basic pet travel tips. The more you learn about the process, hopefully the more comfortable you'll feel about your dog's flight.

Just let us know if we can be of further assistance, and good luck!

Planning Dog Travel to Hawaii

Tuesday, December 30, 2014 by Pet Travel Questions

Name: LaVonne
Number of Pets: 1
Pet Type: Dog
Pet Breed: Great Dane
From: United States
To: Hawaii

 

Hi PetRelocation,

I'd like to know how this works and how much it costs to have my dog sent to Hawaii, and also what your company includes as far as shipping my dog (basically all information).

Thanks,

LaVonne
 

Hi LaVonne,

Thank you for reaching out to us with your question! These frequently asked pet travel questions will help to give you an overview of what to expect when relocating with a pet, and for your specific situation, you'll also want to read about what is required to move a pet to Hawaii. Since Hawaii is considered rabies-free, there are a few extra steps you must take before your dog can be accepted into the state, and the process takes a few weeks to carry out correctly and smoothly.

If you're interested in door-to-door pet transportation services like ours, you can take a look at a summary of what we do and can fill out our consultation form if you'd like to hear from a Specialist to start discussing your move options. Essentially, if you sign up with us we will help you through every step of the move (vet visits, airline booking, paperwork, etc.) and help you obtain the right travel crate (a custom crate is probably needed here). Our services aren't right for everyone, but we'd be happy to talk to you further if you'd like to find out more. For fastest service, you're welcome to give our office a call at 1-877-PET-MOVE.

Typically our costs for moving a pet domestically start at around $1200, but since you're going to Hawaii with a large dog, you can probably expect to pay more than that (the more space a pet takes up in the cargo area, the more the airline charges).

Hopefully this helps to get you started, and we hope to hear from you soon!

The Multiple Solutions for Pet Travel

Monday, November 24, 2014 by Pet Travel Questions

Name: Shani
Number of Pets: 1
Pet Type: Dog
Pet Breed: Miniature Pinscher Mix
From: United States
To: UAE - Dubai or Abu Dhabi

 

Dear PetRelocation,

We may be moving our dog from the US to the UAE - either Abu Dhabi or Dubai. I have read that the only way dogs can enter the UAE is by cargo. I am REALLY nervous about transporting our little guy this way all the way from the US.

Is it possible to fly to Germany or some other mid-point with him in cabin and then do the last leg of the flight as cargo? If so, would it be worth having a few day layover in Germany for him to recover before shipping him as cargo? Thanks so much for your help.

Thanks,

Shani

 

Hi Shani,

Thanks for reaching out with your question. When it comes to planning pet travel there are usually many possible solutions, and we'd be happy to go over a few options with you to help you find the right one!

First, please know that pet cargo travel is safe when planned with a few guiding parameters; these include choosing a pet-friendly airline, talking to your vet about any pet health questions you have, and helping your dog to be acclimated to the travel crate. Read more about pet travel basics here

We typically use KLM when flying pets from the US to the UAE. This pet-friendly airline has trained staff and solid pet-safe procedures that help make even a long trip as comfortable as possible for furry family members (they even have a pet hotel).

After more research you may decide to choose this carrier for your dog's flight, or you may want to stick to your original idea and break up the flight. Note that if you change airlines or leave the airport, you'll most likely need to provide additional paperwork.

It often helps to read the pet travel stories of other pet owners. Take a look at a few of our recent customer stories for an idea of what the process entails and how it feels once the move is over. Additionally, you can look over the pet import requirements for the UAE, as well. 

We'd be happy to provide additional information and let you know more about our door-to-door services if you're interested. Please contact us if you'd like to speak to a Specialist to go over these options in more detail, and either way, good luck with your trip!

Incredible Experiences: "The Big Kahuna"

Tuesday, November 18, 2014 by PetRelocation.com Customer

Name: Neilla
Pet's Name: Kahuna
From: New Jersey, United States
To: Hawaii, United States
 

We weren't sure when we moved to Hawaii if we were going to be able to find a place that would be good for our 93 lb Labradoodle named Kahuna. We had heard that a lot of vets in Hawaii were filled up and wouldn't take new clients, and we also read that it was hard to find a house to rent that would take pets.

So in terms of finding a vet for him, on the Big Island of Hawaii it is very remote and we needed one that could not just take him but could also attend to his very special medical requirement of having Addison's Disease, which means he needs a shot once a month and he needs a pill every day.

 

kahuna

 

Also, we planned on renting at first and we needed to find a place that would take a rather large dog. So we left Kahuna in foster care in New Jersey until we could make sure we could provide a place for him. Fortunately for us, everything did work out and we were able to contact our foster family with the news that we would be starting the process of getting Kahuna shipped out here. Now the hard part began.

I personally quickly became very flustered and stressed thinking I might make a mistake on the paperwork that might in some way keep Kahuna from reaching us in a timely and efficient manner. Especially with his medical issues, high stress situations can be hard for an animal with this condition, which only gets harder because he is such a large animal.

Kahuna actually needed crate extensions on his XL crate, which his foster mom gladly helped attach in New Jersey. I was also relieved beyond measure to find PetRelocation; they coordinated everything from the crate extensions to the vets, the airfare to the forms and instructions about how to receive your pet. It was flawless.

Kahuna's plane went from NJ to CA to Honolulu to the Big Island of Hawaii. I received updates all along the way, and Kahuna had someone meeting him at each stop to make sure he was okay. I felt so safe having Kahuna's care in Sarah and Penney's hands. They took care of EVERYTHING! It was by far one of the greatest experiences I've had as a customer.


 

Kahuna is now in Hawaii and has adjusted really well. He does miss the snow but he is enjoying the fresh water streams.

I highly recommend PetRelocation to anyone who wants to have peace of mind. They take as much care as you would yourself in transporting your pet on your behalf.

Here's an Example of a Classic Puppy Scam

Friday, October 24, 2014 by Pet Travel Questions

Name: Eevon
Number of Pets: 1
Pet Type: Dog
Pet Breed: Chow Chow
From: Thailand
To: Malaysia

Hi,

Recently I come across a website/forum. I met someone who's willing to give up a 2-month-old baby Chow Chow for adoption for only RM750. He is kind enough to ship the puppy from BKK to KL.

I was thinking it is too good to be true, so I just want to check with you: how much is the cost to ship a Chow Chow to Malaysia? Just want to check if this is genuine.

Eevon
 

 

Hi Eevon,

Don't do it -- this is a scam.

The scenario you've described above has all the classic warning signs of a puppy scam. Usually the person has a very cute dog, and they've offered to give it you for "free" but all you need to do is pay (low) transportation costs. They'll probably ask you to wire the money via Western Union.

In reality, there is no dog. This person just has a picture of one they found on the internet and they have no intention of sending anything. They will likely hike up the price at some point or ask you to send more money because there is a problem with the crate or an unforeseen "airport fee"; they will continue to bother you as they try to get you to send more money, but again, there is no pet and they are just trying to steal from you.

We recommend cutting off contact with this person and reading more about puppy scams and how to avoid them. Unfortunately it's hard to track or punish puppy scammers, but you can post their details in the comments section of the previously mentioned post -- maybe it will help someone else to avoid this person.

Please contact us if you have further questions, and good luck with everything. If you're looking to add a new pet to your family, we suggest only dealing locally and perhaps adopting from your local shelter!

Tips and Advice for Relocating Fish

Monday, October 13, 2014 by Pet Travel Questions

fish on deskRelocating fish requires different steps than moving a dog or a cat, but that doesn't mean it's impossible. We've helped several pet fish make their way from one place to another and have received a few inquiries about the process, so we thought we'd provide a quick overview of what's involved.

Thinking of moving your fish? Here are a few points to consider:

To Stay or to Go -- Fish are valued and important pets to many people, but sometimes you have to start by asking a hard question like, "Is it actually reasonable and safe to move my fish with me?" The costs can be steep (we'll talk more about that below) and going long distances brings an inherent risk to the fish's well-being (especially types of fish more susceptible to stress and who require a very specific environment), so before you start planning the logistics, think about whether that beta fish (cute as he is) might not be better off staying with a friend.

The Details -- To relocate safely, fish will need to be carefully packed in plastic bags of water (water that is properly oxygenated and balanced with chemical levels the fish are used to), and these bags are then placed in a Styrofoam box or other secure container of some kind (see below for an example). An aquarium will not be provided or moved by PetRelocation (and probably not by whoever is helping you move, if you've hired assistance), so you'll need to arrange to have one ready on the destination side along with all the accoutrements the fish need.

 

fish

A safe fish travel set-up

The Costs -- Airlines charge based on the weight and amount of space the fish container takes up, so it isn't necessarily cheaper than moving a cat or small dog (it could even be more expensive, in fact). Again, this is where measuring sentimental value comes in -- it sounds a little business-like, but you may find it's simply not worth it to move certain fish once you know costs could amount to $1200 or more.

The Timing -- It can take a little longer to price and plan a fish move due to the fact that fish shipping experts are harder to find. Making sure your fish are in safe hands means locating an agent who is qualified and available to assist in whatever city you need them, and it's safe to say that fish shippers aren't as plentiful as traditional agents used to transporting dogs and cats to the airport. Essentially, don't expect a fish move to come together overnight.

Here's more detailed information about how to relocate fish safely, and here's a fun story from our blog about some Koi we moved from Texas to Tennessee.

Considering moving your fish and have more questions? Feel free to contact us to speak to a Specialist.

 

paradise fish

 Daniella Vereeken/Flickr

Incredible Experiences: Maya's Trip to Germany

Thursday, October 9, 2014 by PetRelocation.com Customer

Name: Kirsten
Pet's Name: Maya
From: Washington, D.C.
To: Germany

When my family and I found out we were going to be moving to Germany, we had to decide how we were going to get our dog Maya there.

I first had tried another company, but that would have been a multi-stop trip, which would have given her over 24 hours in her kennel. We didn't want that for her, so I had talked to a friend about how she got her dogs shipped and she told me about PetRelocation.

From the first call I had I was put at ease with the whole process. I was given one point of contact to start all the paperwork, and then once it came time to travel I got another point of contact. Even on the day before Maya was going to fly, I could send emails and get a response right away without having to wait. That just tells me that they all want the best for your pet, too.

Thank you Anna and Maegan!



Pet Shipping to Colorado

Thursday, September 25, 2014 by Pet Travel Questions

Name: Nathan
Number of Pets: 2
Pet Type: 2 cats
Pet Breed: Mix
From: Poland
To: CO, USA

 

Hi PetRelocation,

Could you please tell me if there are any vaccinations required for my cats' trip to the United States? I understand that they need a healthy pet certificate 10 days prior to the fight, but what else might happen in this case? Also, would they have to be put in any kind of kennel for observation upon arrival?

I would greatly appreciate any and all information you could give me on this!

Thanks,

Nathan
 

Hi Nathan,

Thanks for your inquiry!

Here are the pet import requirements for the United States. There is no quarantine upon arrival, and you're right, you do need to have an International Health Certificate issued by your vet showing the airline your cats are healthy and fit to fly. We also recommend that they be up to date on their rabies vaccine.

If your cats aren't used to traveling, we suggest reading over these cat crate-training tips as well as these frequently asked pet travel questions. You'll also want to contact a vet as you get settled in your new home to make sure you're following Colorado cat regulations correctly regarding vaccines, etc.

If you think you'd like to hire some assistance for your move, please contact us for a free quote. We provide door-to-door services around the world and would be happy to discuss your move options with you.

Hope this helps, and good luck with your travels!

Pet Shipping Questions: Approved Routes to New Zealand

Wednesday, September 17, 2014 by Pet Travel Questions

Name: "Dog Mover, Hopefully"
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cocker Spaniel
From: Thailand
To: New Zealand

Is it a good idea to move a Cocker Spaniel from Thailand to New Zealand? If so, then can you please tell me all about the process?

Thanks,

DMH

 

Hi DMH,

It may not be impossible to move your dog to New Zealand, but it's certainly going to take some time and effort. The primary reason for this is that pets can't move directly from Thailand to New Zealand. You'll need to move to another country first (here's a list of 'Category 3' countries that probably make up your best options), and then follow the New Zealand pet import requirements from there.

If you think you need some help sorting all of this out and are interested in finding out about the services PetRelocation offers, please fill out our free quote form or give our office a call.

We've helped other pet owners navigate situations like this, and we'd be happy to help you find a solution. Thanks for reaching out, and we hope to hear from you again!
 

Pet Move of the Month: The Travels of Gordon the Horse

Wednesday, September 10, 2014 by PetRelocation.com Customer

gordonWhen Gordon's owner needed to move across the country from California to North Carolina, she decided to enlist our horse-relocating help.

Horse moves do require special arrangements: While dogs and cats need airline-approved travel crates and tickets on a pet-friendly airline (among other things), horses most likely need to be moved via ground transportation and have special paperwork requirements.

Here's an overview of how this Pet Move of the Month worked:

-Gordon traveled in an 8x9 box stall that featured a water bucket and hay on the ground. This size allowed him room to reach his head down and move around to find a comfortable travel position.

-The vehicle was stopped every four hours so that Gordon could be checked on and his water topped off.

-About halfway there, Gordon was given a comfort stop where he had the chance to move around in a private paddock and he was given more fresh hay, grain and water.

-As far as travel documents, Gordon needed a health certificate and a Coggins Results Form (here's more about horse travel requirements if you're interested).

A few days after the move was successfully completed, Gordon's trainer was kind enough to answer a few questions for us about his journey:

 Was this Gordon's first move?

Gordon has been moved within the area of Northern California, but never cross country. 

What were some of your initial concerns?

My primary concerns for Gordon were his older age, and his attachment to my horse who he wasn't shipped with. Gordon is more anxious than most horses and I was worried he would have a hard time relaxing. 

 

gordon frolicking

(He doesn't look very anxious here...)

 

What surprised you about the travel process, if anything?

Mostly I was surprised at how well PetRelocation and the equine shippers stayed in contact with me. They let me know daily that he was doing well.

How has Gordon handled the transition so far?

Gordon took about four days to fully settle in to his new barn, but is now back to his usual spunky self. 

What advice do you have for people who might be planning a horse move?

Try to put weight on your horse before the move, they will lose some during transport. As well, I would recommend ulcer guard for any high anxiety type of performance horses. 

 

gordon

Home!

 

--

Great job, Gordon! Read about other horse moves we've arranged, and please contact us if you're looking for assistance with a pet move of your own.

 

Pet News Round-Up: Moving, Exercising and Dating (with Pets)

Friday, August 22, 2014 by Caitlin Moore

Pet-friendly dating sites.

Are pets being passed off as service animals for the sake of convenience?

Media coverage of animals is more popular than ever.

After the move: pet relocation experiences.

How to take good care of your canine athlete (they have different needs than humans, you know).

Read about what it's like to be a pet shipping specialist.

 

moose

Happy Friday!
 

Is Bird Travel to Australia a Possibility?

Thursday, August 14, 2014 by Pet Travel Questions

Name: Stefan
Number of Pets: 1
Pet Type: Parrot
Pet Breed: Rose-Breasted Cockatoo
From: Germany
To: Papua New Guinea / Australia

Is it possible to take my pet cockatoo with me to Papua New Guinea? It has CITES papers and came with me from Australia three years ago to Germany. This was all done legally, but I believe I cannot legally bring her back to Australia.

Or, if you know a way to ship my bird to Australia that would be the best option (otherwise the closest to the Australian border that I could take her), please let me know.

Looking forward to your answer.

Regards,
Stefan
 

Hi Stefan,

Thanks for reaching out to us. Bird travel is tricky no matter where you're going, and unfortunately it is particularly restrictive in this part of the world.

We recommend contacting the Papua New Guinea Department of Agriculture if you've yet to do so to find out for sure what they stipulate regarding bird imports, but honestly it sounds unlikely that you'll be able to travel here with your bird. Australia makes it clear on their official site that only some species of birds are allowed to be brought in and they must come straight from New Zealand. Birds are not permitted as imports into New Zealand at this time.

Sorry we can't deliver better news to you, Stefan. Please check the CITES website if you have further questions about where your bird might be permitted, and in general you can contact the Department of Agriculture for the relevant country you're interested in finding out more about.

Thanks again for contacting us, and if you have any pet travel questions in the future or ever need assistance with a move, you're welcome to give us a call or fill out our free online quote form. Good luck with everything!

 

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

--

Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Incredible Experiences: Bane's Move to Texas

Monday, August 11, 2014 by PetRelocation.com Customer

Name: Karen
Pet's Name: Bane
From: California
To: Texas
 

We found PetRelocation while we were in Austin looking for a home for our daughter. We went to the office and talked with Whitney, and she made my daughter feel so comfortable about how they could ship her dog.

Everything was so easy, we just had the dog ready to pick up and they did the rest. He loves his new home, they have gone on many walks exploring the area.

I would recommend them to anyone.

 

bane

Get to Know a PetRelocation Specialist: Meet Penney!

Wednesday, August 6, 2014 by Core Values

penneyWhat's it like to be a professional pet shipper, and who are the hard-working team members making all these incredible experiences happen? Following the lead of Joe and Sarah S., PetRelocation Specialists who have previously shared their stories, we'd like to introduce Penney!

She's one of our newer employees and has already proven to have the integrity, dedication and love for pets required to do this job well. Here's what Penney had to say about her PetRelocation experiences so far.

How did you end up at PetRelocation? Did you ever think you’d have a job that involved pet shipping?

I didn't even realize there were jobs involving pet shipping! When leaving my job with an art company that I loved (back in California), I had a hard time figuring out what direction to take. Luckily, I found PetRelocation which, similarly, is a small company doing really big things. I felt like finding a place where I could help solve problems for people (by helping their pets) was a golden opportunity for me. PetRelocation is a unique place that I feel lucky to be a part of.

What were your biggest surprises during the first few days and weeks on the job?

I was blown away by the amount of tiny details that must be considered with everything! For example, to book a flight for a pet, we must consider the species and breed of the pet; temperature, holidays, and breed bans of origin and destination; time of year; size of the pet; layover time; cargo office hours for departure and arrival; and even more things that I can't think of right now! There are so many considerations that client care specialists must keep in mind, and it really shows the level of expertise required to do what they do.

What are some of the most common misconceptions people initially have about relocating their pets?

I think many people assume you simply have to buy the pet a plane ticket, just like humans do for a trip. If there's a seat, then you purchase it, the end! They don't realize the rules and regulations in place for pet safety that vary from airline to airline and country to country. Also, I think many people relocating assume their pet will be escorted to their destination on a flight with one of us in the cabin of an airplane. In reality, pets travel safely but also very differently than us -- the cargo area is actually a climate that is naturally more den-like and comforting to them in that type of unknown situation.

What has been your most memorable moment so far?

I'd have to say seeing pets at work every day. Nothing makes you feel better than petting a sweet dog, and we get that opportunity nearly every day at PetRelocation. When there's not a dog in the office, Robert the hamster on Tobi's desk is there to help us get our fuzzy fix. 

The overall vibe of what I've felt in the short time that I've worked for PetRelocation is caring and consideration. Everyone here treats each move as if they were moving their own pets, and everyone treats every team member with tons of encouragement and support. We make a great team, and we have fun every day. I love it here!

Read more about the PetRelocation team, and please contact us if you have questions about an upcoming pet move.

Too Good to Be True? It's a Puppy Scam

Wednesday, July 23, 2014 by Pet Travel Questions

Name: Sally
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Bulldog
From: London, England, UK
To: Milwaukee, Wisconsin

 

Hi PetRelocation,

I want to buy a Bulldog and was quoted from the sellers that I would only have to pay $500 including the shipping, can that be right? I'm nervous about doing this transaction. Any help would be appreciated.

Thanks,

Sally

 

Hi Sally,

Thanks for the question, it sounds like you're right to be worried -- this definitely seems like a scam. Here are the red flags:

  • It's an English Bulldog. This is a popular and adorable breed, and many puppy scammers choose this type of dog to tempt people.
  • That shipping fee is way too low. In reality it would cost much more to ship a dog internationally (our rough estimate for a move like this would start at around $2500 USD).
  • It sounds like you aren't personally acquainted with the sellers, and doing business with unknown parties is inherently risky, that's all there is to it.
  • Are they asking you to wire the money? Definitely a scam.

 

Please read more about puppy scams on our blog (and check the comments, too -- you'll see you're not alone in accidentally interacting with fraudsters). Unfortunately this happens a lot, but by doing some research and checking with professionals before making any kind of payment, you're doing what it takes to avoid becoming a victim.

Hope this helps, Sally. Good luck with everything, and if you're still looking for a pet, please consider dealing locally and/or adopting a pet from your local shelter!
 

Pet Shipping: Questions About Eating and Drinking During Flight

Monday, June 30, 2014 by Pet Travel Center Questions

Name: Jennifer
From: Bangkok, Thailand
To: LAX, USA
Pet: Mixed breed, 9 years old, 40 pounds.

Dear PetRelocation,
 
You moved my dog when we left for Bangkok. We were very happy with the services with PetRelo. Now, he is moving back to the US. My question is, is he supposed to have food in his food tray while on his flight? (The mover told me to fill the food tray with food, and I disagree with that.) How many hours ahead of time should he be eating or not eating? They also said to fill up a water bottle with water... Is this right?
 
Thanks,
Jennifer
 
Hi Jennifer,
 
It's great to hear from you again! To answer your question, no, food should not be available to pets during flight and we recommend feeding them at least 2-3 hours before they travel to give their food time to settle and help prevent any stomach discomfort.
 
If you're stopping for an extended/overnight layover you can feed your dog during that time. It is important to provide water, however (cups should be attached to the inside of the crate as you can see in the picture below). Hydration is crucial -- read more about pet hydration during travel.
 
Hope this helps! Please let us know if you have any more questions, and if you think you'd like to enlist our help once again, we'd be happy to talk. Good luck with your move!
 

 
 

Client Story: Pepper's Move to Peru

Monday, June 9, 2014 by PetRelocation.com Customer

Name: Diana
Pet's Name: Pepper
From: Houston
To: Arequipa, Peru
 

Back in August of last year my husband's job sent him to Arequipa, Peru. I had decided to join him there but with one issue: our dog, Pepper. We had never shipped an animal overseas and had no idea where to start.

I went online to do some research, and it turned out that I just had no clue where to begin. So, I found PetRelocation and gave them a call. They handled everything.

They picked her up at the front door and delivered her straight to the front door in Peru. It was a very simple process for me; PetRelocation took all the stress and worry out of the whole trip for us. I really loved the fact that they sent me regular emails to let me know where she was and how the whole trip was going. I don't know about you, but I think Pepper is like my child and you can just imagine how nervous we were to be taking her to a foreign country.

PetRelocation took such good care of Pepper. In fact we are using them to ship her back home.

One thing I can tell you is to check out what kinds of dog foods they have available. Pepper has skin allergies, and the food the vet had her on we couldn't get in Peru. Even the brands like Pedigree are not of the same makeup as they are in the US. It ended up that we cooked her food for her, so that is definitely something you would want to look into before taking your pet to another country.

PetRelocation was just so informative and professional with the whole process and took such good care of Pepper. We would recommend using them for any of your pet transportation needs.





Don't Fall For A Bird Scam!

Tuesday, May 20, 2014 by Pet Travel Questions

Name: Joseph
Number of Pets: 1
Pet Type: Bird
Pet Breed: Hyacinth Macaw
From: Belgium
To: California

 

Dear PetRelocation,

I saw an ad in the Penny Saver and have some questions about it. The couple said they have a parrot in Belgium and can provide the vaccination paperwork and health certificate. All they ask is that I provide $200 Euro for the flight since they don't have the time to take care of the parrot. They said they are Zoologists and are currently in Belgium doing animal research.

I have a few questions:
1. Do I need to know the person's name when they export the bird?
2. Do they need the Belgian Veterinarian to issue the current health certificate? Please advise if I need to take the risk.

Thanks.
Below is the email from the couple..
---------------------------------------
From: meiway miranda (meiwaymiranda@gmail.com)

Thank you for your email. My wife and I are zoologists and we are currently in Belgium for an intensive program of research on farm animals. we were about to travel out that is why we wanted to give the parrot away to a lovely home here in the US since we do not no much about the people in Belgium and if they are pet lovers.

Plus since we came here, we do not have time to take care of this wonderful parrot (you can not believe it?) The nature of this study is so time consuming that we spend almost all our time outside the home. So I and my wife decided not sell it to you , but all we ask from you is if you are willing to pay for the transportation and delivery of the parrot to you , we will give him to you for free he already has all their travel documents we obtained when we were
coming to Belgium. We have made all necessary inquiries and it will cost 200 euro to transport it from here to you in your home

So if you are good with it, we need you to give us your shipping address, which will include :

Your full name ...............
Your phone number ...........
Zip / City / State ..............
Street / Address ................
and the nearest airport in your area

so with this information, I will take the parrot to the pet delivery company and reserve a flight for him. When that is done, the delivery agency will contact you to confirm the reservation and then they will inform you on how to pay for the flight and once you do that, a flight shall be activated for the parrot. so get back to me with the delivery details, so that I can go and book a flight for the parrot. thanks and waiting to hear from you at your soonest convenience.

 

Hi Joseph,

Thanks for the question. Quite simply: This is a scam. Do not send any money to these supposed zoologists, and cut off all communication with them immediately. They are only trying to take money from you, and they do not have a parrot.

Here is more information about bird scams and what they typically entail. Usually pet scammers of any kind use similar tactics; they often ask simply for transportation fees that are unusually low, and they stress they are "just searching for a good home" for the pet. Their emails tend to be filled with grammatical errors and emotional pleas, as well.

Unfortunately pet scams continue to be pretty common occurrences (we run across them on a regular basis, anyway), so it's important to be educated and to stay wary of buying pets online. Do research to make sure you're dealing with legitimate sources, and better yet, adopt locally instead!

Sorry this happened to you, Joseph. Please contact us if you have any more questions, and stay smart out there, everyone.