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PetRelocation Included on the 2014 Inner City 100 List

Friday, October 17, 2014 by Caitlin Moore

icic logoPetRelocation has once again been included on the Inner City 100 list of fastest growing United States businesses. The Inner City 100 program recognizes successful inner city businesses and their CEOs as role models for entrepreneurship, innovative business practices and job creation in America’s urban communities.

PetRelocation is ranked #5 in the Transportation and Logistics category this year and #64 overall.

From ICIC:

"For the first time in the list’s 16-year history, the Inner City 100 consists of 10 fast-growing businesses from 10 industry categories: Construction; Manufacturing; Professional Services; Food and Beverage; Retail; Media and Communications; Software and Information Technology; Transportation and Logistics; Healthcare and Biotechnology; and Arts, Entertainment, and Recreation."

"The rankings for each company were announced at the Inner City 100 Awards on Thursday, October 16, 2014 in Boston, Massachusetts. Preceding the Awards celebration, winners attended a two-day small business Symposium designed exclusively for urban firms featuring business management case studies presented by Harvard Business School professors and peer-to-peer learning sessions led by CEOs of fast-growing firms. Keynote speakers included Harvard Business School Professor and ICIC Founder and Chairman, Michael E. Porter; Honest Tea Founder and CEO, Seth Goldman; Rapid7 President and CEO, Corey Thomas; Communispace Chairman, Diane Hessan; and Launch Co-Founder and CEO, Ben Fischman."  

"The 2014 Inner City 100 winners represent a wide span of geography, hailing from 53 cities and 23 states. The winners grew at an average compound annual growth rate of 39 percent and an average gross growth rate of 336 percent between 2009 and 2013. Collectively, the top 100 inner city businesses employ 8,276 people and have created 5,119 new jobs between 2009 and 2013. Not only are the winners powerful job creators in their communities, they also help develop their employees – 73% provide business skills training and 69% provide professional development training to all full-time employees."

“It’s important to recognize businesses like company name that are truly driving economic growth and job creation and America’s urban cores,” said Matt Camp, President, ICIC. 'We believe that inner cities hold unique competitive advantages for business and the success of these firms underscores that market opportunity.'"

Take a look at the full list of winners at Fortune.com, and please join us in congratulating our fellow awardees!

Addressing Common Concerns about Pet Air Travel

Tuesday, October 14, 2014 by Pet Travel Questions

Name: Belinda
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Shih-Poo, Mini Poodle
From: Florida, USA
To: California, USA

 

Hi PetRelocation,

I've heard way too many horror stories about pets being transported in the cargo area of the plane. I would like to explore non-plane options to get my pet to California.

Does your organization have those type of options?

Thanks,

Belinda

 

Hi Belinda,

We understand your concerns and have helped to arrange ground transportation for pets in the past, however we do urge you to review a few facts and tips before making the decision to avoid air travel altogether. When the right choices are made, it can be a very safe process.

Here's an overview discussing some of the issues that may be worrying you. Essentially, sad news stories tend to gain more attention than the routine pet flights that happen every day -- this isn't meant to diminish the emotions involved when things do go wrong, but when looking at the numbers you'll see that, by far, most pets fly without incident.

Here are a few tips for minimizing the risks of air travel. When you start with a health screening and a conversation with your vet, choose a pet-friendly airline, and help pets to feel comfortable in their crates, you're on your way to planning a successful trip.

You may weigh all of this information and decide that air travel still isn't right for your dogs. That's fine, of course! In this case you'll want to search for a driver who can safely transport your pets for you. Note that, due to the details and hours involved, driving often ends up being more expensive than flying.

Please contact us if you have further questions, or check out IPATA.org to locate a driver who may be able to help you. There are multiple solutions available when it comes to pet moves, and we'd love to help you find the right one!

Good luck with whatever you decide, and thanks for contacting us with your question.
 

International Travel with Older Pets

Monday, October 6, 2014 by Pet Travel Questions

Name: Yifat
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mix
From: Israel
To: The Netherlands

 

Hello,

Your website is very useful, thanks!

I have a 10-year-old dog that I will have to fly during January (as cargo). I would like to know how dangerous it can it be for a relatively old dog (this flight will be about 5 hours long), and also how much time the dog is left in the cold between the time the airplane lands and the time we get her?

I am really worried about this so hopefully your answer can help me.

Thank you,

Y

 

Hi Y,

Thanks for reading our site, and thanks for your question!

The most important thing for you to do to ensure a safe flight for your dog is to choose a pet friendly airline. If a carrier has solid procedures that put a high priority on pet health, temperature shouldn't be a big issue (airlines like KLM, United and Lufthansa do not allow animals to be exposed to the elements for any significant amount of time, for example).

Pets should ideally be the last to be loaded onto the plane, the first to be removed upon landing, and they should be transported across the runway in a temperature controlled vehicle. The cargo area is temperature and pressure controlled, also, and if you've helped your dog to become acclimated to the travel crate, the experience will be made even more manageable.

Additionally, here are a few tips for traveling with an older pet. Essentially we recommend talking to your vet before making a decision, and then if you go forward take extra care with hydration and the above-mentioned safety tips.

If you think you'd like to find out more about our door-to-door services, please give us a call or fill out our free quote form. If you'd like to search for agents on your own, we recommend checking the directory available on IPATA.org.

Good luck with everything, and please let us know if we can be of service!


 

Tips and Advice for Relocating Fish

Monday, October 13, 2014 by Pet Travel Questions

fish on deskRelocating fish requires different steps than moving a dog or a cat, but that doesn't mean it's impossible. We've helped several pet fish make their way from one place to another and have received a few inquiries about the process, so we thought we'd provide a quick overview of what's involved.

Thinking of moving your fish? Here are a few points to consider:

To Stay or to Go -- Fish are valued and important pets to many people, but sometimes you have to start by asking a hard question like, "Is it actually reasonable and safe to move my fish with me?" The costs can be steep (we'll talk more about that below) and going long distances brings an inherent risk to the fish's well-being (especially types of fish more susceptible to stress and who require a very specific environment), so before you start planning the logistics, think about whether that beta fish (cute as he is) might not be better off staying with a friend.

The Details -- To relocate safely, fish will need to be carefully packed in plastic bags of water (water that is properly oxygenated and balanced with chemical levels the fish are used to), and these bags are then placed in a Styrofoam box or other secure container of some kind (see below for an example). An aquarium will not be provided or moved by PetRelocation (and probably not by whoever is helping you move, if you've hired assistance), so you'll need to arrange to have one ready on the destination side along with all the accoutrements the fish need.

 

fish

A safe fish travel set-up

The Costs -- Airlines charge based on the weight and amount of space the fish container takes up, so it isn't necessarily cheaper than moving a cat or small dog (it could even be more expensive, in fact). Again, this is where measuring sentimental value comes in -- it sounds a little business-like, but you may find it's simply not worth it to move certain fish once you know costs could amount to $1200 or more.

The Timing -- It can take a little longer to price and plan a fish move due to the fact that fish shipping experts are harder to find. Making sure your fish are in safe hands means locating an agent who is qualified and available to assist in whatever city you need them, and it's safe to say that fish shippers aren't as plentiful as traditional agents used to transporting dogs and cats to the airport. Essentially, don't expect a fish move to come together overnight.

Here's more detailed information about how to relocate fish safely, and here's a fun story from our blog about some Koi we moved from Texas to Tennessee.

Considering moving your fish and have more questions? Feel free to contact us to speak to a Specialist.

 

paradise fish

 Daniella Vereeken/Flickr

Driving with a Dog to the United States from Canada

Wednesday, October 1, 2014 by Pet Travel Questions

Name: Mandy
Number of Pets: 1
Pet Type: Dog
Pet Breed: Chocolate Labrador
From: Calgary, Canada
To: Charlotte, North Carolina

 

Hello,
Please could you confirm that the only documentation we require to move our dog from Canada to the USA to live is a valid rabies vaccination?

We will be driving from Calgary to North Carolina and will be taking our dog with us, so she will not be flying.

Many thanks,
Mandy
 

Hi Mandy,

Great question. Transporting a dog into the United States via car may not require quite as much attention to detail as flying would, but you're right, you will need to have some basic paperwork on hand. Here is more information about importing pets to the US via the USDA.

As we've discussed before, crossing the Canada/US border with a pet is an experience that can vary from person to person (some border agents will ask for more information than others), but you should definitely have proof from your vet that your dog is up-to-date on her rabies vaccine.

Further, here are a few general tips for safe road travel with a dog. We recommend microchips even though they're not required, and it's a good idea to carry extra supplies, water bowls, a comfortable travel crate, etc. (you probably know all of this, but it might not hurt to revisit the list before you hit the road).

Please let us know if you have any more questions, Mandy. Thanks for reaching out, and have a great trip to North Carolina!

Transporting Pets to Australia

Monday, September 29, 2014 by Pet Travel Questions

Name: Gurpreet
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labrador
From: India
To: Australia

 

Dear PetRelocation,

Can you please explain whole process and expected amount. I know India is non approved country and process is little bit hard, but still we are willing to move our dog.

Thanks,

Gurpreet

 

Hi Gurpreet,

Thanks for your inquiry! Moving your dog to Australia will require several steps and will not be cheap, but that doesn't mean it's impossible.

To start, you'll want to research an approved country that makes sense for you to move to, as your dog will need to go there as an intermediate step. The best source for you to rely on is the Australia Government Department of Agriculture website, which provides an overview of the approved countries as well as the timeline and vaccinations required. Here is where the site specifically discusses how to move to Australia from a non-approved country.

Essentially, you don't need to remain in the Category 3 (intermediary) country for the whole pre-export process, but you do need to have all vaccinations, exams and tests done there and your dog must be exported directly from there.

It depends on where you end up going, but generally speaking international moves cost at least $2,500 USD and maybe significantly more (your dog's weight/size is also a factor, as this affects the airline cargo fee). Note that, due to an increase in quarantine costs, moving pets to Australia has become significantly more expensive recently. You can find out more about the quarantine costs, etc., here.

We'd be happy to discuss our door-to-door services with you if you're interested in hearing about them, and if you'd like to find an agent on your own who may be able to help, we recommend searching through IPATA.org.

Hopefully this helps to shed some light on the steps required! Please let us know if you have more questions or if you think we can help in any way.

Good luck!

How to Transport Dogs to New Zealand

Monday, September 15, 2014 by Pet Travel Questions

Name: Suzie
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Thai dogs / Labrador mix Thai
From: Thailand
To: New Zealand

 

Dear PetRelocation,

I know New Zealand does not allow a direct import from Thailand to New Zealand, so my questions are:

1. Which country near New Zealand would they go to first?

2. Do my dogs get their microchip and vaccinations in Thailand before leaving?

3. What are the exact steps I need to take in order to get my dogs to New Zealand?

4. The cost of air fares, quarantine, freight, and anything else I need to know.

I'm a bit lost as to were to start, any help is much appreciated.

Thanks,

Suzie

 

Hi Suzie,

Thanks for reaching out -- we'd be happy to offer some information about pet travel to New Zealand.

First, take a look at the countries from which it's possible to bring your pets --  here is the official guidance document to assist you. It's most likely you'll move your dogs from Thailand to a Category 3 country (whichever one makes the most sense for you), and then from there eventually to New Zealand. Your dogs will have a minimum 10-day quarantine upon arrival (please review the full timeline and list of requirements).

To find out what the import requirements will be for the stopover country, you can search online for the Ministry of Agriculture website for the relevant country or take a look here for a general idea (these rules are geared towards pets coming from the United States but they'll give you an idea of what to expect).

The costs will depend on several factors, Suzie, but this process will not be cheap. You can start to form an estimate by looking at quarantine facility costs, researching cargo costs through airline websites, or, if you're interested in our services, by filling out our free online quote form or by giving our office a call. With a few more details a Specialist will be able to tell you more about your move options and the associated costs.

Moving pets can be overwhelming, but we'd be happy to help! For a little more about what it's like to move a pet to New Zealand, here's the story of Wednesday the cat, who moved there from the United States. As you'll see, the process took several weeks, but she made it safely and the family was happily reunited.

Thanks again for your question, and we look forward to hearing from you!


 

Planning Safe Cat Air Travel

Thursday, September 18, 2014 by Pet Travel Questions

Name: Maureen
Number of Pets: 5
Pet Type: Cats
Pet Breed: Domestic
From: Bourne, MA
To: Seattle, WA

 

Hi PetRelocation,

I am planning to move to Bainbridge Island, WA. I am trying to find a safe way to relocate my five cats. When you relocate cats, are they transported in a cargo area of a plane? I would also like to find our how this process works and an estimate of the price. Are there any veterinary people that travel with the pets? One of my cats has asthma.

Thank you,
Maureen
 

Hi Maureen,

Thanks for your question, we'd be happy to share some tips and advice with you. To start, take a look at the domestic pet travel requirements for the United States.

Typically, when moving a long distance with this many cats, we would book a flight in the cargo area on a pet-friendly airline such as United. Though cargo travel initially sounds scary to many pet owners, when handled by an experienced and dedicated airline it is a safe choice. Pets are the last to be loaded onto the aircraft and the first to be removed, and during flight they are in a pressure and temperature-controlled area.

In terms of costs, airline rates are calculated based on the weight and amount of space your cats and their crates take up, and vet fees should also be factored in for the visits/paperwork referenced above. If you decide to hire help with transportation to the airport, etc., the overall cost will increase.

You can help your cats prepare for the flight by working to crate-train them in the weeks before you move, and it's always a good idea to discuss any health-related questions you have with your vet. We have helped pets with various health issues move before -- it may require special planning and care, and we'd be happy to discuss your options with you.

If you would like to hear from one of our Specialists about our door-to-door services, please fill out our free quote form. Hope this helps to get you started, and please let us know if we can be of further assistance. Good luck!

Planning Dog Travel to Denmark

Thursday, September 11, 2014 by Pet Travel Questions

Name: Teddy
Number of Pets: 2
Pet Type: Dog
Pet Breed: Newfoundland
From: California, USA
To: Denmark

Hi PetRelocation,

I'm Planning a move to Denmark in the next 2-4 weeks.

Dog #1: 17 months, born in the USA and updated with all vaccines (last saw a vet in late Aug. 2014), has a microchip.

Dog#2; 3 months, born in Denmark and arrived in the US in late Aug. 2014 with papers and the EU Passport for dogs (last saw a vet a few days after arrival), has a microchip.

Questions:
1. What documents, etc. do I need to transport the dogs?
2. What is the cost?
3. What airline will you be using (I can fly out of San Francisco, Oakland, Sacramento and as last resort Los Angeles)?
4. I will have a friend pick up the dogs in Denmark as I want then transported as soon as possible while I arrange the move.

Thanks,

Teddy

 

Hi Teddy,

It sounds like you have a great start, and we'd love to assist you with planning the rest of your move. First, if you think you'd like to find out more about our door-to-door services, please call us at 1-877-PET-MOVE or fill out our free quote form as soon as it's convenient (since your move is coming up pretty quickly).

Now, here are the pet import requirements for Denmark. Feel free to look over them carefully to make sure that you are prepared to meet them all. We typically use KLM or Lufthansa for flights to Europe, and we have flown pets between SFO and CPH so that would most likely be an option for you. (A Specialist will be able to tell you more about your options once they hear more details from you.)

The cost will also depend on knowing a few more things -- the weight and height of your dogs, for example. You'll also need airline-approved travel crates for each dog, which will factor into the price if you don't have any yet.

Please review this information and then let us know if you'd like further help. Either way, have a safe and smooth relocation to Denmark!

 


 

Incredible Experiences: "The Long Journey from CA to Sydney -- We Did It!!!"

Monday, September 8, 2014 by PetRelocation.com Customer

Name: Hilary
Pets' Names: Kitty and Kara
From: Palm Springs, CA, USA
To: Sydney, Australia
 

Thank goodness for PetRelocation and in particular my kind assistant there, Anna Wasim.

The Australian regulations for importing animals are very complicated and, if not fully complied with, instead of ten days quarantine it becomes six months. I was terribly worried about my two little Chihuahuas, litter sisters who have never been separated. Amongst the awful regulations was one that insisted they travel in separate crates! So unnecessary and cruel. But we did it all.

Thanks to Anna's timeline, and her constant contact with my vet, we complied fully with all the regulations and the almost endless expensive shots. Our ten days in a quarantine kennel (which looked like Colditz) ended on Sunday and we were reunited! (See the pics below!!)

The Chihuahuas are enjoying their new lives in Sydney, although they are somewhat startled by the noisy birds.

Anna did an amazing job for us and I would urge anybody thinking of transporting their beloved pets anywhere to use PetRelocation, it's worth every cent!




Pet Move of the Month: The Travels of Gordon the Horse

Wednesday, September 10, 2014 by PetRelocation.com Customer

gordonWhen Gordon's owner needed to move across the country from California to North Carolina, she decided to enlist our horse-relocating help.

Horse moves do require special arrangements: While dogs and cats need airline-approved travel crates and tickets on a pet-friendly airline (among other things), horses most likely need to be moved via ground transportation and have special paperwork requirements.

Here's an overview of how this Pet Move of the Month worked:

-Gordon traveled in an 8x9 box stall that featured a water bucket and hay on the ground. This size allowed him room to reach his head down and move around to find a comfortable travel position.

-The vehicle was stopped every four hours so that Gordon could be checked on and his water topped off.

-About halfway there, Gordon was given a comfort stop where he had the chance to move around in a private paddock and he was given more fresh hay, grain and water.

-As far as travel documents, Gordon needed a health certificate and a Coggins Results Form (here's more about horse travel requirements if you're interested).

A few days after the move was successfully completed, Gordon's trainer was kind enough to answer a few questions for us about his journey:

 Was this Gordon's first move?

Gordon has been moved within the area of Northern California, but never cross country. 

What were some of your initial concerns?

My primary concerns for Gordon were his older age, and his attachment to my horse who he wasn't shipped with. Gordon is more anxious than most horses and I was worried he would have a hard time relaxing. 

 

gordon frolicking

(He doesn't look very anxious here...)

 

What surprised you about the travel process, if anything?

Mostly I was surprised at how well PetRelocation and the equine shippers stayed in contact with me. They let me know daily that he was doing well.

How has Gordon handled the transition so far?

Gordon took about four days to fully settle in to his new barn, but is now back to his usual spunky self. 

What advice do you have for people who might be planning a horse move?

Try to put weight on your horse before the move, they will lose some during transport. As well, I would recommend ulcer guard for any high anxiety type of performance horses. 

 

gordon

Home!

 

--

Great job, Gordon! Read about other horse moves we've arranged, and please contact us if you're looking for assistance with a pet move of your own.

 

Moving Pets to the UK

Monday, September 8, 2014 by Pet Travel Questions

Name: Mindy
Number of Pets: 1
Pet Type: Dog
Pet Breed: Vizsla
From: Louisiana
To: London

 

Hello,

About how much would it be to transport my 50 lb dog from the US to London? Also, what are the import requirements, and how long will our dog be quarantine?

Thanks,

Mindy
 

Hi Mindy,

Moving pets to the UK requires following the import requirements outlined here. Good news: there is no quarantine required, but you do need to carefully follow the Part A entry rules, which include having your dog microchipped and vaccinated against rabies.

We offer door-to-door services for pet moves around the world, meaning we would work closely with your dog's vet to make sure all vaccines and paperwork are in order, book the flight on a pet-friendly airline, and provide transportation to and from the airport. Our costs for one medium/large dog from the United States to the UK generally start at around $3,000. If you're interested in our services and would like a more precise estimate, please fill out our free quote form and a specialist will get back to you with more information.

Finally, please take a look at our blog for some general information about how to move pets safely, and feel free to read the move stories of some of our recent clients to find out more about what the process entails.

Hope this helps, and we hope to hear from you again!

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Core Values

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

Cat Travel from Egypt to the United States

Monday, August 4, 2014 by Pet Travel Questions

Name: Baher
Number of Pets: 2
Pet Type: Cat
Pet Breed: Persian Doll Face
From: Egypt
To: United States

Dear PetRelocation,

My wife and I have two twin Persian doll face cats, weighing 6.6 and 9 pounds. We're in Egypt and will be moving permanently to the United States next year. We've never transported pets before and don't know the first thing about it.

What are we supposed to do? I am very anxious about this and am desperate for any information. How do I transport them and do I take them with me on the plane like cabin baggage? Also, what is the necessary paperwork?

Thanks a lot,
Baher
 

 

Hi Baher,

Thank you for your inquiry. First, please take a look a these frequently asked pet travel questions as well as the import requirements for the United States. The information found here will give you a basic understanding of what to expect regarding your cats' move.

To summarize, you'll need to make sure your cats have up-do-date rabies vaccines (and the documents to prove it), airline-approved travel crates, and you'll want to book the flights on a pet-friendly airline. Helping your cats to get used to their crates beforehand will be a big help. Most likely your cats will fly in the cargo area of the plane, which is pressure and temperature-controlled.

If you're interested in hiring some door-to-door assistance with your move (we help with pre-move paperwork, flight booking and transportation to and from the airport), you're welcome to fill out our free quote form.

Hope this helps! Please let us know if we can be of further assistance, and good luck with everything.

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

--

Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Questions about Bird Travel to Hawaii

Thursday, July 24, 2014 by Pet Travel Questions

Name: Cayla
Number of Pets: 1
Pet Type: Small Bird
Pet Breed: Cockatiel
From: Mainland United States
To: Hawaii

 

Dear PetRelocation,

I know there are a lot of regulations with quarantine and regulations with dogs and cats going to Hawaii, but what will I need for my bird? I know she'll need a health check-up two weeks prior to flying, and I was told the vet should have everything in order for us to move to Hawaii.

I would just like to double check.

Thanks,

Cayla

 

Hi Cayla,

Thanks for the question, we'd be happy to offer some direction. According to the official Hawaii government website, most bird species require two different permits, including -- since you're coming from the Mainland United States -- this import permit.

In addition to those official Hawaii-specific details, here is more general information from our blog about transporting birds. It's important to secure the correct airline-approved travel container and to make sure you understand all airline regulations and import procedures in order to avoid delays. Please note that the Honolulu airport is the only entry port for birds in the state, for example.

Please contact us if you think you'd like some help relocating with your bird, and good luck!

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Cat Travel to Singapore

Tuesday, July 1, 2014 by Pet Travel Questions

Name: Michelle
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon
From: UK
To: Singapore

Hi PetRelocation,

I am moving fairly quickly to Singapore (probably moving 14/15th Aug 2014). Do I have enough time to sort out getting my cat there?

Can you please advise what I need to do?

Thanks,

Michelle

 

Hi Michelle,

Thanks for your question. Moving pets to Singapore does require several weeks of preparation, but coming from the UK (a 'Category A' country), means you'll be facing the least strict requirements.

Per the official Singapore government website, here is a link explaining what you'll need to import your cat to Singapore. There will be no quarantine for your cat if you follow the rules carefully and correctly.

Feel free to contact us if you have questions about this or if you think you'd like some professional assistance to arrange your move. We've helped many pets move to Singapore (including Sigro and Purrla) and we'd be happy to help you, too. Note that we help many pets move before or after their owners, so if the process ends up taking longer than you'd hoped and you need to move first, we can talk to you about how we could help with your cat's boarding, transportation, etc. during that transition period.

Good luck with everything, Michelle, and please let us know if we can be of further assistance.

 


 

Australia's Multi-Step Pet Import Process

Monday, June 16, 2014 by Pet Travel Questions

Name: Kristen
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mini Schnauzer
From: Palm Beach Gardens, Florida, USA
To: Brisbane, Australia

Dear PetRelocation,

We are moving to Australia in three months. We are getting our dog the RNATT test this week, but from reading the information it looks like we will not be able to move him to Australia for six months after that. Is this correct? Will he need to stay in the USA three months longer than we will? What services would you provide to assist with this?

Thanks,

Kristen

 

Hi Kristen,

Thanks for your question, we are happy to assist with some guidance.

It sounds like you've already discovered and started following the pet import requirements for Australia, but for reference here they are again. And yes, you're correct that 180 days must pass after the RNATT is given before your dog can travel to Australia and fulfill the remaining 10-day quarantine.

It often happens that pet owners need to travel ahead of their pets, and if you decide to do that you'll just need to make plans to have him boarded or have him stay with a friend or family member until it's time for him to follow you. Our door-to-door services include transportation to the airport, and we are also happy to assist with locating a boarding facility if necessary and we can help to advise you and/or your dog's caretaker regarding the remaining vet requirements, etc.

Here is more information about moving pets to Australia (note that you'll be affected by the increase in quarantine fees that was recently announced). Please contact us if you have more questions or think you'd like some assistance, and either way, good luck with everything!

Dog Travel to China: Quarantine Questions

Thursday, June 12, 2014 by Pet Travel Questions

Name: Mark
Number of Pets: One
Pet Type: Dog
Pet Breed: Border Collie
From: Not Moving but from USA
To: China


Hello,

I have been asked about coming to China at the end of August with one of my dogs who is actually a service dog for me, but I am going to do a Frisbee dog demonstration and help organize a competition. I have traveled numerous times to Europe and South America and I have no problems. I have done a lot of searches and get different answers --  yes there is a quarantine or no there is not a quarantine... Can you offer any guidance?

Thank you so very much for any help,

Mark
 

Hi Mark,

Thanks for checking in with us. Being an experienced pet traveler is great -- you'll face fewer surprises overall. China is a special case, though, as quarantine rules depend on the port of entry. We highly recommend working with a professional pet transporter of some kind to help you arrange the logistics and ensure that you can avoid any hold-ups.

You're welcome to give us a call or fill out our quote form, and if you want to research all your options you can search for agents via IPATA.org. There is also a service provider called Globy Pet Relocation that works out of China -- they're worth checking out, as well. For your reference, here are the pet import requirements for China.

If you decide to go to China, returning to the United States is a relatively straightforward process. Generally you'll want to double check with the airline to make sure you're doing all that they ask. Typically pets need a vet health certificate for the airline, and if your dog is traveling as a service animal different rules may be in place.

As you can see, traveling to China with a pet requires balancing a lot of variables, but we'd be happy to speak to you about your options if you have more questions. Good luck, and let us know if we can help!