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Help Me Move My Pet

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Core Values

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

Cat Travel from Egypt to the United States

Monday, August 4, 2014 by Pet Travel Questions

Name: Baher
Number of Pets: 2
Pet Type: Cat
Pet Breed: Persian Doll Face
From: Egypt
To: United States

Dear PetRelocation,

My wife and I have two twin Persian doll face cats, weighing 6.6 and 9 pounds. We're in Egypt and will be moving permanently to the United States next year. We've never transported pets before and don't know the first thing about it.

What are we supposed to do? I am very anxious about this and am desperate for any information. How do I transport them and do I take them with me on the plane like cabin baggage? Also, what is the necessary paperwork?

Thanks a lot,
Baher
 

 

Hi Baher,

Thank you for your inquiry. First, please take a look a these frequently asked pet travel questions as well as the import requirements for the United States. The information found here will give you a basic understanding of what to expect regarding your cats' move.

To summarize, you'll need to make sure your cats have up-do-date rabies vaccines (and the documents to prove it), airline-approved travel crates, and you'll want to book the flights on a pet-friendly airline. Helping your cats to get used to their crates beforehand will be a big help. Most likely your cats will fly in the cargo area of the plane, which is pressure and temperature-controlled.

If you're interested in hiring some door-to-door assistance with your move (we help with pre-move paperwork, flight booking and transportation to and from the airport), you're welcome to fill out our free quote form.

Hope this helps! Please let us know if we can be of further assistance, and good luck with everything.

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

--

Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Questions about Bird Travel to Hawaii

Thursday, July 24, 2014 by Pet Travel Questions

Name: Cayla
Number of Pets: 1
Pet Type: Small Bird
Pet Breed: Cockatiel
From: Mainland United States
To: Hawaii

 

Dear PetRelocation,

I know there are a lot of regulations with quarantine and regulations with dogs and cats going to Hawaii, but what will I need for my bird? I know she'll need a health check-up two weeks prior to flying, and I was told the vet should have everything in order for us to move to Hawaii.

I would just like to double check.

Thanks,

Cayla

 

Hi Cayla,

Thanks for the question, we'd be happy to offer some direction. According to the official Hawaii government website, most bird species require two different permits, including -- since you're coming from the Mainland United States -- this import permit.

In addition to those official Hawaii-specific details, here is more general information from our blog about transporting birds. It's important to secure the correct airline-approved travel container and to make sure you understand all airline regulations and import procedures in order to avoid delays. Please note that the Honolulu airport is the only entry port for birds in the state, for example.

Please contact us if you think you'd like some help relocating with your bird, and good luck!

U.S. Department of Transportation Expands Airline Reporting Requirements

Thursday, July 17, 2014 by Caitlin Moore

Beginning Jan. 1, 2015, more airlines will be required to report incidents involving the loss, injury or death of an animal during transport. This expansion of the current rule is meant to "provide consumers with a fuller picture of an airline's safety record," said U.S. Transportation Secretary Anthony Foxx.

Currently just 14 airlines have to adhere to reporting rules, but the expansion will mean that 27 carriers will now be responsible for filing annual reports detailing specific incidents as well as the number of animals carried. The definition of "animal" includes dogs and cats and also covers commercial shipments.

So what are the implications of this? As we told nbcnews.com, greater transparency is a good thing, and hopefully this will inspire every airline to do better when it comes to transporting pets. There are a handful of pet-friendly options out there now (we feel confident flying with a select few carriers, suck as KLM, Lufthansa and United), but it would be heartening and better for everyone to see greater attention paid to pet safety across the board.

Remember, pet travel is actually pretty safe overall, but there is certainly room for improvement. The pet travel industry continues to grow, and it's well past time for airlines offering pet travel options to truly commit to making their services as safe as possible. Greater accountability will help with this, and this new DOT rule is a step in the right direction.

If you'd like to know more, the Department of Transportation issues a monthly Air Travel Consumer Report and makes it publicly available on its website. If you're thinking about moving with a pet and have questions about it, please contact us.

 

pet in cargo

Cargo pet travel. (Photo Credit: Sandy Robins)

 

 

Cat Travel to Singapore

Tuesday, July 1, 2014 by Pet Travel Questions

Name: Michelle
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon
From: UK
To: Singapore

Hi PetRelocation,

I am moving fairly quickly to Singapore (probably moving 14/15th Aug 2014). Do I have enough time to sort out getting my cat there?

Can you please advise what I need to do?

Thanks,

Michelle

 

Hi Michelle,

Thanks for your question. Moving pets to Singapore does require several weeks of preparation, but coming from the UK (a 'Category A' country), means you'll be facing the least strict requirements.

Per the official Singapore government website, here is a link explaining what you'll need to import your cat to Singapore. There will be no quarantine for your cat if you follow the rules carefully and correctly.

Feel free to contact us if you have questions about this or if you think you'd like some professional assistance to arrange your move. We've helped many pets move to Singapore (including Sigro and Purrla) and we'd be happy to help you, too. Note that we help many pets move before or after their owners, so if the process ends up taking longer than you'd hoped and you need to move first, we can talk to you about how we could help with your cat's boarding, transportation, etc. during that transition period.

Good luck with everything, Michelle, and please let us know if we can be of further assistance.

 


 

Australia's Multi-Step Pet Import Process

Monday, June 16, 2014 by Pet Travel Questions

Name: Kristen
Number of Pets: 1
Pet Type: Dog
Pet Breed: Mini Schnauzer
From: Palm Beach Gardens, Florida, USA
To: Brisbane, Australia

Dear PetRelocation,

We are moving to Australia in three months. We are getting our dog the RNATT test this week, but from reading the information it looks like we will not be able to move him to Australia for six months after that. Is this correct? Will he need to stay in the USA three months longer than we will? What services would you provide to assist with this?

Thanks,

Kristen

 

Hi Kristen,

Thanks for your question, we are happy to assist with some guidance.

It sounds like you've already discovered and started following the pet import requirements for Australia, but for reference here they are again. And yes, you're correct that 180 days must pass after the RNATT is given before your dog can travel to Australia and fulfill the remaining 10-day quarantine.

It often happens that pet owners need to travel ahead of their pets, and if you decide to do that you'll just need to make plans to have him boarded or have him stay with a friend or family member until it's time for him to follow you. Our door-to-door services include transportation to the airport, and we are also happy to assist with locating a boarding facility if necessary and we can help to advise you and/or your dog's caretaker regarding the remaining vet requirements, etc.

Here is more information about moving pets to Australia (note that you'll be affected by the increase in quarantine fees that was recently announced). Please contact us if you have more questions or think you'd like some assistance, and either way, good luck with everything!

Dog Travel to China: Quarantine Questions

Thursday, June 12, 2014 by Pet Travel Questions

Name: Mark
Number of Pets: One
Pet Type: Dog
Pet Breed: Border Collie
From: Not Moving but from USA
To: China


Hello,

I have been asked about coming to China at the end of August with one of my dogs who is actually a service dog for me, but I am going to do a Frisbee dog demonstration and help organize a competition. I have traveled numerous times to Europe and South America and I have no problems. I have done a lot of searches and get different answers --  yes there is a quarantine or no there is not a quarantine... Can you offer any guidance?

Thank you so very much for any help,

Mark
 

Hi Mark,

Thanks for checking in with us. Being an experienced pet traveler is great -- you'll face fewer surprises overall. China is a special case, though, as quarantine rules depend on the port of entry. We highly recommend working with a professional pet transporter of some kind to help you arrange the logistics and ensure that you can avoid any hold-ups.

You're welcome to give us a call or fill out our quote form, and if you want to research all your options you can search for agents via IPATA.org. There is also a service provider called Globy Pet Relocation that works out of China -- they're worth checking out, as well. For your reference, here are the pet import requirements for China.

If you decide to go to China, returning to the United States is a relatively straightforward process. Generally you'll want to double check with the airline to make sure you're doing all that they ask. Typically pets need a vet health certificate for the airline, and if your dog is traveling as a service animal different rules may be in place.

As you can see, traveling to China with a pet requires balancing a lot of variables, but we'd be happy to speak to you about your options if you have more questions. Good luck, and let us know if we can help!

 

Flight Decisions for Cat Travel to Canada

Tuesday, June 10, 2014 by Pet Travel Questions

Name: Chelsey
Number of Pets: 1
Pet Type: Cat
Pet Breed: DMH
From: Western Australia
To: Saskatchewan, Canada

 

Hi,

I am having a difficult time getting clear quotations from pet travel companies. Nothing is clear or itemized. Is is possible to have my cat travel as cargo with me for flying from Australia to Canada (at least two stops so this complicates things) or will I have to send her separately?

I'm assuming having her as my cargo will be cheaper? Who 'prepares' the animal at the airport, do I get to drop her off or does a vet have to prepare the crate from Australia? Will this complicate the exportation/importation process, having myself or a friend having her as cargo?

Thanks!

Chelsey

 

Hi Chelsey,

Thanks for your questions! Pet travel can definitely be confusing if you've never done it before, and we'd be happy to offer some information.

First, take a look at these frequently asked pet travel questions for an idea of how things work. You have some choices to make -- you can handle the move yourself (secure the paperwork, book the flight and check her in at the airport, etc.) or you can hire some assistance, which will cost more but will also remove a lot of the time and stress from the situation. Here are a few reasons why people choose to hire professional help with a pet move.

Also important for you to look at are the pet import requirements for Canada. You will need to visit the vet before you move and secure the correct health documents.

Finally, since it sounds like you're looking for more information about the details of pricing, here is an explanation of why it costs what it does to hire a pet transportation company to help with a move.

This is a lot of information, but feel free to take your time to look over it and then let us know if you have further questions. We arrange door-to-door pet travel services and would be happy to discuss logistics with you and give you an estimate if you're interested. The pets we move travel via cargo and usually aren't on the same flight as the pet owner -- this makes things easier by allowing the pet owner to take care of their own travel details and arrive ahead of their pet if they'd like to.

Hopefully this sets you off in the right direction. Please contact us if you'd like to talk more about your cat's move, and either way good luck with everything!


 

Client Story: Pepper's Move to Peru

Monday, June 9, 2014 by PetRelocation.com Customer

Name: Diana
Pet's Name: Pepper
From: Houston
To: Arequipa, Peru
 

Back in August of last year my husband's job sent him to Arequipa, Peru. I had decided to join him there but with one issue: our dog, Pepper. We had never shipped an animal overseas and had no idea where to start.

I went online to do some research, and it turned out that I just had no clue where to begin. So, I found PetRelocation and gave them a call. They handled everything.

They picked her up at the front door and delivered her straight to the front door in Peru. It was a very simple process for me; PetRelocation took all the stress and worry out of the whole trip for us. I really loved the fact that they sent me regular emails to let me know where she was and how the whole trip was going. I don't know about you, but I think Pepper is like my child and you can just imagine how nervous we were to be taking her to a foreign country.

PetRelocation took such good care of Pepper. In fact we are using them to ship her back home.

One thing I can tell you is to check out what kinds of dog foods they have available. Pepper has skin allergies, and the food the vet had her on we couldn't get in Peru. Even the brands like Pedigree are not of the same makeup as they are in the US. It ended up that we cooked her food for her, so that is definitely something you would want to look into before taking your pet to another country.

PetRelocation was just so informative and professional with the whole process and took such good care of Pepper. We would recommend using them for any of your pet transportation needs.





Pet Travel to England

Wednesday, June 4, 2014 by Pet Travel Questions

Name: Nitika
Number of Pets: 1
Pet Type: Cat
Pet Breed: Long-haired House Cat
From: Oslo, Norway (Gardemoen Airport)
To: Waybridge UK, (Heathrow)

 

Hi,

I do have some questions: How much will this cost? Can the relocation be timed to match my arrival in the UK? This is to ensure minimum transit and in-crate time for the cat. How is PetRelocation different from airlines like Lufthansa and British Airways? Do you offer more options?

Best Regards
Nitika

 

Hi Nitika,

Thanks for submitting a question to us, we'd be happy to offer some guidance. First, here are the pet import requirements for the UK. Your cat will need to follow a few rules and show proof of updated vaccines, etc. in order to be admitted to the UK.

Regarding what we do: We provide door-to-door pet transportation services, which means we help plan the pre-move details (like vaccines and paperwork), we book the flight on a pet friendly airline (often British Airways or Lufthansa), oversee customs clearance and arrange transportation to and from the airport on both ends of the trip.

Usually our clients are not on the same flight as their pet, and we try to time the arrival so that it works for the pet owner (often pet parents want to travel first so that they'll have a chance to set up the new house before reuniting with their pet).

Our costs for moving one small pet internationally usually begin at around $2500, however the actual price will depend on several factors. Handling the move yourself will probably be a cheaper option but will simply take more of your time and effort. Reasons people hire us include not having the time to plan a move or feeling overwhelmed by the process and wanting to leave the details to an experienced team.

We'd be happy to chat if you have more questions for us, Nitika. Either way, good luck with everything!

 

Cat Travel to Indonesia

Monday, June 2, 2014 by Pet Travel Questions

Name: Maria
Number of Pets: 3
Pet Type: Cats
Pet Breed: Short hair cats
From: USA
To: Jakarta, Indonesia

Dear Sir or Madam,

I am planning to move permanently to Jakarta, Indonesia with my three cats. I am really confused about where to begin and am uncertain about how to search the internet to find answers.

I am wondering what are the requirements and which airline allows to carry them into the cabin (I'm hoping to able to put them underneath seats). Please kindly advise.

Thank you so much and I greatly appreciate your help!

Maria

 

Hi Maria,

Thanks for your questions, we'd be happy to provide some information. First, you can take a look at the pet import requirements for Indonesia. Your cats will need a veterinary health certificate and you'll need to follow the procedures as outlined regarding the rabies titer test, etc. Here is more information from our website for you to look over.

We suggest booking a flight with a pet friendly airline -- we often use KLM for pet flights in this part of the world. You can check out their options to decide what may work best for you. Flying pets in the cargo area often sounds scary to people who have never traveled with a pet before, but when handled correctly this is a safe option. Please take a look at these frequently asked pet travel questions along with these common misconceptions about pet travel to help you better understand the process.

If you think you'd like some assistance and want to know more about our door-to-door pet transportation services, please fill out our free quote form.

Hopefully this helps to get you started! Good luck, and let us know if we can help with your cats' move.
 

Puppy Travel Possibilities in the EU

Monday, June 23, 2014 by Pet Travel Questions

Name: Pavel
Number of Pets: 1
Pet Type: Dog
Pet Breed: Catahoula
From: Slovakia (EU)
To: Spain (EU)

Please, can you tell me what vaccinations are required and what is the minimum age to transport a puppy to Spain? Our puppy will be 10 weeks old.

Thanks,
Pavel

 

Hi Pavel,

We recommend waiting until your dog is at least 16 weeks old before you travel such a distance, as this ensures he/she can receive all the correct vaccinations and handle the trip in a healthy way. We also recommend choosing a pet friendly airline and helping your dog to be as comfortable in the travel crate as possible before departure.

Here is a link discussing pet travel requirements within the EU -- essentially you need to have a valid EU pet passport to travel within the EU.

Hopefully this helps! Please let us know if you're interested in finding out more about our services, and good luck with everything.

Don't Fall For A Bird Scam!

Tuesday, May 20, 2014 by Pet Travel Questions

Name: Joseph
Number of Pets: 1
Pet Type: Bird
Pet Breed: Hyacinth Macaw
From: Belgium
To: California

 

Dear PetRelocation,

I saw an ad in the Penny Saver and have some questions about it. The couple said they have a parrot in Belgium and can provide the vaccination paperwork and health certificate. All they ask is that I provide $200 Euro for the flight since they don't have the time to take care of the parrot. They said they are Zoologists and are currently in Belgium doing animal research.

I have a few questions:
1. Do I need to know the person's name when they export the bird?
2. Do they need the Belgian Veterinarian to issue the current health certificate? Please advise if I need to take the risk.

Thanks.
Below is the email from the couple..
---------------------------------------
From: meiway miranda (meiwaymiranda@gmail.com)

Thank you for your email. My wife and I are zoologists and we are currently in Belgium for an intensive program of research on farm animals. we were about to travel out that is why we wanted to give the parrot away to a lovely home here in the US since we do not no much about the people in Belgium and if they are pet lovers.

Plus since we came here, we do not have time to take care of this wonderful parrot (you can not believe it?) The nature of this study is so time consuming that we spend almost all our time outside the home. So I and my wife decided not sell it to you , but all we ask from you is if you are willing to pay for the transportation and delivery of the parrot to you , we will give him to you for free he already has all their travel documents we obtained when we were
coming to Belgium. We have made all necessary inquiries and it will cost 200 euro to transport it from here to you in your home

So if you are good with it, we need you to give us your shipping address, which will include :

Your full name ...............
Your phone number ...........
Zip / City / State ..............
Street / Address ................
and the nearest airport in your area

so with this information, I will take the parrot to the pet delivery company and reserve a flight for him. When that is done, the delivery agency will contact you to confirm the reservation and then they will inform you on how to pay for the flight and once you do that, a flight shall be activated for the parrot. so get back to me with the delivery details, so that I can go and book a flight for the parrot. thanks and waiting to hear from you at your soonest convenience.

 

Hi Joseph,

Thanks for the question. Quite simply: This is a scam. Do not send any money to these supposed zoologists, and cut off all communication with them immediately. They are only trying to take money from you, and they do not have a parrot.

Here is more information about bird scams and what they typically entail. Usually pet scammers of any kind use similar tactics; they often ask simply for transportation fees that are unusually low, and they stress they are "just searching for a good home" for the pet. Their emails tend to be filled with grammatical errors and emotional pleas, as well.

Unfortunately pet scams continue to be pretty common occurrences (we run across them on a regular basis, anyway), so it's important to be educated and to stay wary of buying pets online. Do research to make sure you're dealing with legitimate sources, and better yet, adopt locally instead!

Sorry this happened to you, Joseph. Please contact us if you have any more questions, and stay smart out there, everyone.
 

Travel Tips to Help Nervous Cats

Tuesday, May 20, 2014 by Pet Travel Questions

Name: Veronika
Number of Pets: 2
Pet Type: Cat
Pet Breed: Domestic
From: Mexico City, Mexico
To: Budapest, Hungary

 

Dear PetRelocation,

My cats are very nervous, stressed and afraid when transported and I know they shouldn't be sedated during the flight. They are also too big to travel in the passenger cabin. I don't know what the best option is. I am afraid it will be too stressful (long flight plus connecting flight) to move them with me. What should I do?

Thank you,

Veronika
 

Hi Veronika,

Thanks for your questions -- you're not alone in having concerns like these! Many people think it's impossible to move a pet (especially a nervous cat), but there are ways to minimize stress.

  • First, if you decide to go forward with the move, you'll want to help your cats get used to their travel crates as much as possible. Once they can see the crate as a safe and comfortable place to be, they will be much calmer travelers. Here is an overview of our tips for how to crate train a cat.
  • Second, choose a pet friendly airline. This is an extremely important part of minimizing the risks of pet travel, and we often KLM and Lufthansa for European trips due to their pet policies and good safety records.
  • Additionally, talk to your vet, educate yourself as much as possible, and consider hiring professional assistance for your move. All of these things will help to put you into a calmer frame of mind, which will in turn help your cats to feel less anxious.

A final word: we have helped thousands of pets move safely and, again and again, we hear from our customers that the transition is much smoother than they expected it to be. Hopefully this (and the information above) helps you to start your way in the right direction.

Please let us know if you have further questions, and good luck with everything.

 

Puppy Questions & Pet Travel to Thailand

Tuesday, May 13, 2014 by Pet Travel Questions

Name: Natalie
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Brussels Griffon
From: USA
To: Thailand

Hi PetRelocation,

One of my puppies will only be 12 weeks old at the time of travel and not old enough for her rabies vaccine. I can't delay my move to wait until she is 16 weeks and old enough for the vaccine. Do you know if Thai customs recognizes the age requirements for rabies vaccination, or will they not let me bring her in without it?

Thanks,

Natalie

 

Hi Natalie,

Thanks for the question. Here is a link to the Thailand Ministry of Agriculture pet import requirements. There is no mention of allowing pets to enter without a rabies vaccine due to age.

As always, you're welcome to double check any information you find online to find out about possible exceptions or changes (ideally with an official government source), but we would advise that you wait until your dog is at least 16 weeks old before you travel anyway. As they get older, pets are better equipped to handle the rigors of travel and can receive all vaccinations required, including (for Thailand) Leptospirosis, Distemper and Parvovirus.

Please contact us if you have further questions or if you think you'd like some help carrying out your move. In the past we have assisted clients with boarding and transportation when it's necessary that the owner travel ahead of the pet, and we'd be happy to discuss your options with you.

Hope this helps, Natalie. Good luck with everything, and thanks again for reaching out to us.
 

Ground Transport with Pets Through Central America

Monday, May 12, 2014 by Pet Travel Questions

Name: April
Number of Pets: 7
Pet Type: Dogs
Pet Breed: Rescues mostly :)
From: Mexico
To: Nicaragua

 

Dear PetRelocation,

We are wanting to drive from Mexico to Nicaragua when we move there this summer. Thing is we are dog LOVERS and have somehow ended up with 7 dogs!! We rescue so many litters of puppies then can't find homes for them all, etc. but these are our fur children and where we go they go!

Just wondering aside from the logistics and cautions what do they need technically to pass through Central America? I moved my Pug/Boston Ruby to Mexico with me 4 years ago so I am familiar with the vaccinations, etc. but I read that for Nicaragua they need microchips also?

I would be so grateful for your help in ensuring we make it to our new home as problem free as possible :)

THANK YOU SO MUCH!!

April
 

Hi April,

Thanks for contacting us, we'd be happy to offer some advice to a fellow passionate pet lover!

It looks like, to enter Nicaragua, you just need to have vet health certificates and proof of updated rabies vaccines for your pets. We often suggest that our clients have their pets microchipped, but in this case it won't be absolutely necessary. Here's a link from the USDA with an overview of Nicaragua pet import requirements to give you a general idea of what to expect.

When traveling, microchips simply provide a back-up source of identification in case you're separated from one of your dogs. (It doesn't hurt to be well-prepared, even if you never end up needing to use a microchip.)

It's also a good practice, if you have any doubts, to contact your destination country's Ministry of Agriculture to find out about the most current pet import rules and requirements. Finally, take a look at these tips for safe car travel with pets -- some of this information might come in handy for your trip.

Hope this helps! Let us know if you have more questions, and good luck relocating your group!

Moving Your Pet: Air Travel or Ground Transportation?

Monday, May 12, 2014 by Pet Travel Questions

Name: DeAnne
Number of Pets: 1
Pet Type: Dog
Pet Breed: Part wire haired terrier, part dachshund
From: Albuquerque, NM
To: St. Louis, MO

 

Hi PetRelocation,

What is the estimated cost of a move like this? It seems that your service emphasizes air travel. Do you transport by car or van? Do you transport one pet at a time or a few?

Thanks,

DeAnne

 

Hi DeAnne,

Thanks for the question. Ground transportation is a possibility and there are various pet transporters out there who drive single or multiple pets where they need to go, but it's a good idea to weigh all the pros and cons before making a decision.

Because it takes longer to drive, pets spend more time in their travel crates when this method is chosen and, if you're paying someone to handle the move, it can be more expensive to cover the hourly wage of the driver, gas expenses, hotels fees, etc. than it is to fly.

Sometimes driving is preferable when transporting snub-nosed breeds, though, who tend to have health issues aggravated by air travel. In our experience, however, most people traveling with breeds that are not snub-nosed ultimately find flying preferable for long distance moves.

It's a good idea to talk to your vet about any concerns you have, and we invite you to read more about pet air travel on our blog. When handled carefully flying pets is a safe option, and the more information you can gather beforehand, the better you'll feel about whatever decision you make.

We'd be happy to discuss your upcoming move with you as well, of course. If you're interested in finding out more about our services, please call our office at 1-877-PET-MOVE or fill out our free quote form. Generally speaking, costs to move one small pet domestically begin at around $1200, but the actual number will depend on knowing a few other factors.

Hope this helps to get you started, DeAnne. Good luck, and thanks again for reaching out to us.

 

Learn More About The New Detroit Airport Pet Relief Station

Thursday, May 8, 2014 by Caitlin Moore

As the pet industry continues to grow, it can be pretty tough to keep up with all the latest products and services aimed at making life with pets easier and more fun.

For example, last month we discussed Amtrak's pilot pet travel program and various pet projects on Kickstarter, and this week have learned of a few more new developments that will affect pet travelers in particular.

Thanks to the completion of a $75,000 expansion project that includes a new indoor pet relief area, travelers with small dogs and service animals will now have an easier time at the Detroit Metropolitan airport. Only a couple other airports have facilities like this inside the terminal, and this feature can definitely save a lot of time because pets can use the area without leaving security.

Like at the Dulles airport, this relief area has fake grass, a fire hydrant and a rinse/drain system. If you plan to use this one or are wondering about options in other airports, Dog Jaunt has a great rundown of airport pet relief stations around the country (including pictures and reviews of many of them).

 

Detroit Airport Pet Relief Area (AP Photo/Detroit Free Press, Mandi Wright)

 

In other pet travel news especially of interest to international travelers and relocating families, many countries and cities outside the United States are witnessing a shift in cultural perception when it comes to pets. We often hear heartening stories from our clients, and in Dubai, where pets are becoming more and more popular, expats have started a pet taxi service in response to a ban on pets using public transportation. Sounds like things are changing everywhere in regards to where pets are welcome.

Have you come across any exciting pet news lately? Has your pet been able to use an airport relief station? Feel free to send us your tips and thoughts!

Meet The New Employee Pets of PetRelocation!

Monday, May 5, 2014 by Caitlin Moore

Over the past few weeks we've been excited to welcome several new employees to PetRelocation. These are busy times in the pet transportation world, and it was time to add a few more sharp and capable people to the team!

It's been fun getting to know them, of course, and there's something in particular we never waste time in asking our new hires about -- their pets. Read on to meet the furry friends that Whitney, Vanessa, Linda and Brooke go home to each night. As you'll see, they are truly passionate pet people (so they're sure to fit right in here).

 

Maggie

Whitney says: "My pup’s name is Maggie (or Maggie Moo) and she is a corgi/border collie mix. I adopted her about 5 years ago while in school in San Marcos. I used to volunteer at the shelter and it was love at first sight! She had a hard life before she we met, so we had to work really hard together on her social skills with people and other animals. She is getting older now, she’s about 11. She sleeps more than she used to, but still loves dog parks, hiking and swimming (AKA walking around in shallow water) -- those short legs make her a little nervous in deep water. She doesn’t let it stop her though! She also loves bones that are almost as big as she is!"

 

 

Tyson and Buttercup

Vanessa says: "My main man is Tyson  Leonidas Sepulveda (pictured on the right). He is a 6-year-old Pitbull/Boxer mix. I got Tyson when he was 5 months old and it was love at first sight! He is my doggie soul mate and I love him more than words can say. He has a wonderfully funny personality and is such sweet boy that loves to kiss and snuggle! He thinks he’s a lap dog. To see what a cutie he is please check out his own Instagram: lifeoftys."

"My little girl is Buttercup Sepulveda (pictured on the left). She is a 6 month old Chihuahua/Terrier mix. I got Buttercup the week of my final interview for this job! I had gone to the ASPCA just to see the pups and when I saw her I knew she needed to come home with us. She is my crazy little tripod! Even though we have only had her for about 1.5 months she already runs the house. She is a goof ball that has no idea how tiny she is! She loves everyone and loves to play with other dogs! To see this little monkey please check out her Instagram: buttercupsbigadventures."

 

 

 

Piggy and Paisley

Linda says: "I have had my little Piggy the pug since he was 1. I had never ever even been around a pug until I met Piggy, and from the moment I met him I was smitten! Piggy is now 12 years old and is like my wise little Buddha. Piggy is the most chill dog, and he has a hard time grasping that he is a dog. He likes to lurk and creep on people from afar, and likes to hide in inconspicuous spots.  His favorite game is 'pretend to take the treat.'  Piggy has a huge effect on people, he got more tears when we moved across country than I did. He has even turned three people into actual pug owners, all based on their love for Piggy."

"Paisley was almost named Pancake, which if you met her is quite befitting. She is a 4-year-old Corgi/Shepard mix. I like to think of her as a sassy southern belle.  Paisley is my Texas dog, we adopted her here in Austin when she was about 8 weeks old after battling Parvo for a couple tough weeks at our vet’s office. She is a survivor and one tough cookie! She makes life fun, she is extremely active and so smart. She is an incredible swimmer and so agile on our hikes, she is part billy goat and has actually scaled rock walls. She takes longer to meet new dogs and people but once she feels comfortable she is incredibly loving and cuddly."

 

 

   

Polly and BK

About Brooke's babies: "Polly is a 5-year-old Pit bull mix adopted from the Austin Humane Society when she was two months old. She loves clean laundry, going to Red Bud Isle, peanut butter Kongs and her Beagle cousins."

"BK is a 3-year-old tabby was also adopted form the Austin Humane Society and her favorite things to do include chewing on string, eating, and sleeping on Polly's beds."

Brooke also has a female calico cat named Keasbey who is not pictured. She's a rescue, as well.

 

Love for pets and an appreciation for the incredible experiences they add to our lives are what it's all about here at PetRelocation.

Want to see more? Follow us on Instagram for glimpses of our pet-friendly office. Want to work for us? Check out our Careers page to see our open positions here in Austin, TX.