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Help Me Move My Pet

Incredible Experiences: Retiring (with Five Cats)

Tuesday, March 10, 2015 by PetRelocation.com Customer

Name: Mark
Pet's Name: Garfield, Elle, Shorty, Mama, Lil Girl
From: Oceanside, CA
To: Pleasant View, TN
 

"Moving to Our Retirement Home"

We were fortunate in that we had quite a bit of lead time before making our move. From my first communication requesting a quote to our cats being delivered to our new house, this was the least stressful portion of the move.

We were in constant communication with Whitney and Ashley leading up to the day of travel. Both were very proactive in ensuring that we had everything required to successfully transport our feline family members, even though we would already be in transit. The only glitch, which was not a problem caused by PetRelocation, was that they had lost their contact in Nashville, but that was easily remedied with a Google search.

Our cats were delivered to our doorstep, and were no worse for wear than anyone else who had to fly from LAX to Nashville. I would use this organization if there is another long distance move in our future, and highly recommend them to anyone who may have a long distance move and does not want to have the added stress of including their pets while moving.




Home Sweet Home

Tips for Traveling Safely with Aggressive Dogs

Monday, March 9, 2015 by Pet Travel Center Questions

Name: Judy
From: Kuala Lumpur, Malaysia
To: Sydney, Australia
Pet: Casper (Pekingese, male, 5 years old, 13kg)

Hi PetRelocation,
 
We have moved to Australia and are eager to now bring our pet Pekingese here. How safe will it be for him to travel in cargo for the entire flight of around 9 hours? Which airlines can we use, as Malaysian Airlines do not take snub-nosed dogs? Also, he is aggressive to strangers and other dogs -- will this be an issue?
 
We appreciate your kind assistance and thank you in advance.
 
Regards,
Judy

 
Hi Judy,
 
Thanks, these are all great questions! First, please review the pet import procedure for bringing pets to Australia -- the official government website offers a tool to help you build a timeline and learn about quarantine facilities, etc. Note that there is a minimum 10-day quarantine required for all pets entering Australia.
 
As far as airlines, we often use Qantas for pets traveling between Malaysia and Australia. You're welcome to contact us to speak to a Specialist if you'd like to discuss your options further and find out more about what constitutes a pet-friendly airline.
 
Though cargo pet travel does sound a little scary at first, with a little research you'll see that it's actually very safe when the right steps are taken to minimize risks. Crate-training your dog is extremely important, as is proper hydration, choosing a pet-friendly airline, and discussing any health concerns you have with a vet.
 
For dogs with aggression issues, we suggest labeling the travel crate with a note explaining that Casper is wary of strangers. During the travel process only trained professionals will be handling him so his personality quirks should not preclude him from completing a safe flight, but it helps to do as much as you can to notify everyone involved.
 
Again, you're welcome to fill out our online consultation form if you'd like to discuss your move options with one of our Specialists. We've helped many pets (including ones with aggression issues) relocate safely internationally, and we'd be happy to help you, too.
 
Either way, good luck with everything and thanks again for reaching out!
 

Incredible Experiences: "Sam Travels Across The Pond"

Monday, March 9, 2015 by PetRelocation.com Customer

Name: Kieron
Pet's Name: Sam
From: Kansas City
To: London, UK
 

PetRelocation offered a comprehensive service that was clear after researching other pet travel agencies. Heather and Anna were very informative, which made trusting them with Sam an obvious choice. The move day went smoothly, and with Anna's regular communication at each step the process was stress-less for us!

Sam is settling into his new home in London and gradually getting to know his two new dog-brothers... might take a bit longer than expected!

We would highly recommend PetRelocation's friendly and thorough service over and above any other agency.

 

Sam

Sam in London

Pet News Round-Up: Pets on Trains & Upcoming Events

Friday, March 6, 2015 by Caitlin Moore

In the news: PetRelocation was featured by Built In Austin this week.

Have you ever complained about a neighbor's barking dog?

A cat tracking project has begun in Adelaide.

Pet import rules for the United Arab Emirates have changed a bit.

The U.S. House has approved a bill expanding pet-friendly Amtrak travel.

You're invited to our SXSW Yappy Hour March 13 & 14!

 

dylan

Have a fun weekend!

 

Pet Parrot Travel to Canada

Thursday, March 5, 2015 by Pet Travel Questions

Name: Margaret
Number of Pets: Three
Pet Type: Parrots
Pet Breed: Blue-fronted Amazon (Amazona aestiva), Cockatiel (Nymphicus hollandicus), Lovebird (Agapornis)
From: Hong Kong
To: Vancouver, B.C, Canada

 

Hi PetRelocation,

I'm considering moving back to Canada with three pet parrots all aged 10 years old or older. The date of departure is not yet specified because this fully depends on the release of permit and its effective period (Import Permit from Canada, CITES Import/Export permits, etc.)

Please suggest how long it takes for the whole process. What types of documents are needed to get a quotation? Will there be any impact from the Avian Flu outbreak in Mainland China?

Many thanks,

Margaret
 

Hi Margaret,

Thank you for your question! Unfortunately, according to the official relevant Canada government website, birds are prohibited from entering Canada from China at this time. Sorry to be the bearer of this bad news -- you're correct that avian influenza is the reason a barrier exists. Several other countries, such as Egypt and India, are not allowed to bring birds into Canada, either.

If you end up deciding to move elsewhere with your birds and would like to learn more about the potential timeline and requirements, please take a look at our guide to international bird travel.

Good luck with everything, Margaret! If you ever find yourself in need of further assistance with pet travel and think we can help, feel free to fill out our online consultation form or give our office a call.

Pet-Friendly Airlines & Dog Travel to Italy

Thursday, March 5, 2015 by Pet Travel Center Questions

Name: Tom
From: Boston, MA USA
To: Florence, Italy
Pet: Spaniel (41 pounds, 5 years old)

Dear PetRelocation,
 
Is there a recommended airline or airlines for taking my dog from Boston, MA USA to Florence, Italy (one better than another)?

Thanks,
Tom
 
 
Hi Tom,
 
Great question! We do have a few select airlines that we choose to work with when moving our clients' pets -- some carriers simply devote more energy towards making sure pets have safe and uneventful moves.
 
Generally speaking, airlines we consider to be "pet-friendly" have knowledgeable employees who are dedicated to a pet's safety. Pets should be kept in temperature-controlled environments as much as possible and should be loaded last and removed first from the cargo area of the plane (which is also temperature and pressure controlled).
 
We typically use Lufthansa, KLM, United and British Airways for our pet flights, and going to Italy in particular we often use Lufthansa. Please read more about the basics of pet travel on our blog to find out additional tips and advice about relocating a pet internationally. Finally, here are the pet import requirements for Italy if you've yet to come across them.
 
Hopefully this information is helpful, Tom! You're welcome to fill out our online consultation form if you'd like to discuss your move options with us. Good luck!
 

Timeline Questions About Relocating Pets to Australia

Wednesday, March 4, 2015 by Pet Travel Questions

Name: Alicia
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pug
From: Arizona, USA
To: Melbourne, Australia

Hi There,

We have just recently found out that we will be relocating back to Australia in the next couple of months. I see that there is only mention of a 190 period of quarantine, however we are needing to be there in June and that is obviously only approximately 90 days.

Is that time frame cast in stone? What if our dog has a history of Rabies vaccines from birth due to state requirements?

I really hope there is another way to approach this situation, as we will be devastated if he can't come with us.

Thanks,
Alicia

 

Hi Alicia,

Thanks for your question -- moving pets to Australia can certainly be an overwhelming prospect and we'd be happy to discuss your options with you. We recommend taking a look at the official Australia government website for an idea of the time frame and requirements. This will provide a clear view of the primary considerations, which include the order of the microchip, rabies vaccine and titer test as well as associated paperwork and waiting periods.

It's possible for the process to be shorter if you've already completed certain steps, such as the titer test. If your dog doesn't have a microchip and/or titer test (with the microchip having been implanted first) however, then the process will take six months. Again, we advise looking over the rules carefully and possibly consulting with an expert.

Many pet owners do end up traveling before their pets when vaccine deadlines, etc. conflict with their desired timeline. In these cases it's necessary to enlist some help back home and possibly board your dog for a few days or weeks. It's not ideal to do it this way, but it can definitely work out just fine in the end (here are a few stories from our clients to illustrate the array of pet move scenarios that exist out there). Remember, if all steps are completed correctly, there is just a 10-day quarantine upon arrival to Australia.

Please let us know if we can be of further assistance, Alicia. We've helped many pets move safely to Australia and would be happy to help! Either way, we wish you safe and happy travels.


 

Incredible Experiences: 'Benny Comes to Philly'

Wednesday, March 4, 2015 by PetRelocation.com Customer

Name: Erin
Pet's Name: Benny (formerly known as Ghost)
From: Greater Kansas City
To: Philadelphia
 

I found PetRelocation online when I was looking for a way to move a rescue pup that my sister had been fostering in Kansas City to Philadelphia. My last dog developed osteosarcoma just before Christmas and had to be put down (in the midst of some family illness as well) and my sister knew that I needed a new buddy.

She thought he was exceptionally intelligent and sweet, so recommended him to me. I initially thought that moving him sounded ludicrous (especially with everything else going on). After a very smooth move, though, he has fast become my best bud and I am so happy that I dove in and moved him here.

PetRelocation was great at prompt and clear communication, planning, and touching base during the day of Benny's transport. I picked him up from the airport in wonderful shape and he has acclimated to a completely new life like a champ. I thought that first night in my home he may be weary from the travel day or distressed, but he took right to his new city life!!

Thank you, PetRelocation for bringing me a most wonderful pal!!

 

benny in philly
Benny is home!

Options for Safe and Cost-Effective Cat Travel

Tuesday, March 3, 2015 by Pet Travel Center Questions

Name: Cherie
From: Murrieta, CA
To: San Rafael, CA
Pet: Cali (cat, calico, 7 years old, probably 6 or 7 lbs.)

Dear PetRelocation,
 
What would be the approximate price for a cat her size to travel from Murrieta, CA to San Rafael, CA? I am going to be out of town for about a month and my daughter is in college up there. I am moving when I get back and I don't want her to be with strangers in a boarding kennel.
 
She's very sweet and lovable. She has to be right next to me all the time. She loves my daughter, too, and I don't think she'd do well being kenneled.
 
Thanks,
Cherie
 
 
Hi Cherie,
 
Thanks for the question! It looks like you're wanting to move your cat a distance of about 470 miles. The two options we see are to transport her by car or to fly from San Diego to San Francisco and arrange transportation to and from the airport on either end.
 
Either way you end up choosing, we recommend helping Cali to become as acclimated to her crate as possible so that she won't feel overly anxious during the trip. Here are a few tips for crate training a cat. If you decide to drive her and can't do it yourself, we suggest using IPATA.org to possibly find a local agent who is available for pet ground transportation.
 
Alternatively, you can look into booking a flight and having Cali fly with you (or a friend) in the cabin or unaccompanied in the cargo area (this second option can be done with the help of a professional pet travel service, as well). Based on the geography, it looks like a fair amount of car travel will still be involved with this pet relocation, so you'll either need to devote time to this endeavor or money towards hiring someone else to assist. Note that cats need to have a vet health certificate when flying in order to assure the airline they are healthy and fit to fly. Find out more about domestic pet travel here.
 
Making the drive yourself would probably be the least expensive option, but we understand that it's not always possible to easily handle something like that. If you'd like to learn more about our door-to-door pet travel services, please fill out our consultation form. We'd need a few more details to arrive at an accurate price estimate, but generally speaking our costs to move a small pet domestically begin at around $1200.
 
Hopefully this gives you an idea of where to begin, Cherie. Please let us know if we can be of further assistance!

Backstage at PetRelocation: Interviews and Philosophy

Tuesday, March 3, 2015 by Core Values

goonie at workBy Kelley Barnes, Director of HR

When speaking with potential candidates for our open positions at PetRelocation, we try to be transparent in answering their questions and to be open about the fact that we may take longer than other companies when determining who will be extended an offer of employment. The reason for that? We are firm believers in the value of conducting group interviews as part of our hiring process.

What do we mean by ‘Group Interviews’?

If you’ve seen the movie Men in Black, think back to the scenes where Will Smith shows up to find six military guys waiting in the same room, seated in very uncomfortable egg-shaped chairs. They take a sealed booklet test and a marksmanship test. At the end of the day, Will Smith proves that he has the observational, critical-thinking and decision-making skills to be offered the job. Our group interviews don’t have the same ‘save the world’ intensity, but given that PetRelocation wants to save the world for our clients when their pets are traveling the globe, choosing the right people to join our team is one of the most important decisions we make.

While our hiring team tries to connect with each job applicant swiftly when it comes to the initial resume review and scheduling a first phone interview, the slowdown in our hiring process occurs when it comes time for candidates to visit PetRelocation’s Austin headquarters. We conduct group interviews (3 to 5 candidates) an average of once a month, after blocking time on staff calendars to ensure that we have the right people in place to meet the applicants.

This means that a candidate who has excelled in the phone interview stage may be asked to wait for two or three weeks before moving forward with us. There are risks that we may lose a strong candidate to other Austin companies because of this timing, so upon occasion, we may revert to a traditional interviewing schedule – bringing one person into the office to meet with a succession of staff over a few hours – but that is a rare event.

 

Why have group interviews been effective for PetRelocation?

  1. Since the managers see candidates on the same day, there is a reduced change of bias on the part of that manager. No one wants to be the person interviewed when a manager is having a bad day, but if it’s going to happen, by interviewing everyone on the same day the manager’s attitude is less likely to affect their recommendation to hire or not.
  2. By comparing applicants side by side, our hiring team is also able to better assess for potential cultural fit with the company. At this stage this is a critical factor in our decision making. It’s also fairer to the candidates than asking a manager to remember the person they met last week and then measure them against the person they just met an hour ago.
  3. Candidates gain additional insight to the company and can determine if our philosophy, our goals and our culture amount to something they are looking for in their next job.
  4. Given that so many of our positions are client-facing, being able to gauge how a person interacts with strangers, apply their problem-solving skills, use interpersonal communication skills and deal with stress are all great predictors of how they will fit in with our small team.
  5. Scheduling group interview days are also cost-effective for the team. By planning in advance and talking to candidates in a group environment, we save time and dollars by enabling our team to reduce the number of hours taken away from their regular jobs.

 

Depending on specific needs, we may be searching for peers and co-workers or leaders and managers to join our team. This means the dynamics of each group interview session are never the same. Sometimes we are looking to add three people to join our Client Care team (the logistical experts who handle everything from pet pick-up to delivery to your new home), or perhaps we also need to find a Professional Services Consultant who likes talking to people about the different plans we can create (and the benefits and drawbacks for each) so they can choose the one that is right for their unique circumstances.

Sometimes, there are times when a candidate’s diverse background and skills mean they could be a fit for more than one open position; we invite them to the group interview with one job in mind, and over the course of the day, discover they are actually a better fit for another department.

With that in mind, the best advice we can offer, other than to actively take part, is to be yourself. That’s the best way for you to determine if you will want to spend 40 hours a week in an office with our team, and it helps us assess the potential fit from our end, as well.

Interested in joining the PetRelocation team? Take a look at our current job openings.

Pet Travel to New Zealand: Quarantine Questions

Monday, March 2, 2015 by Pet Travel Questions

Name: Vicki
Number of Pets: 1
Pet Type: Dog
Pet Breed: Collie mix
From: USA
To: New Zealand

 

Hi PetRelocation,

I see that there is a 180 day quarantine with 150 done in the USA. Is this at a quarantine facility? Or is it something else? This is only a possible move if my daughter returns to New Zealand in the fall.

I have kept Stella for the past six months while my daughter is there, but if she goes back she wants to take the dog. However, if the quarantine is too onerous, I will keep her again.

Thank you,

Vicki

 

Hi Vicki,

Thanks for your question! Since New Zealand is a rabies-free country, moving pets here does require quite a bit of time and planning. There is indeed a preparation process that takes at least 180 days, but most of this consists of vaccines and paperwork and can be done at home with you. Upon arrival to New Zealand, a minimum 10-day quarantine must be fulfilled at an approved quarantine facility in Auckland, Christchurch or Wellington.

Here is an overview of the pet import requirements for New Zealand. You can also take a look at the official government site for more detailed information about the fees, timelines, and quarantine facilities.

Many people choose to hire professional assistance with a move to New Zealand due to the complex nature of the process. If you'd like to find out more about PetRelocation's door-to-door services, please fill out our online consultation form.

For a better idea of what to expect of this process, you're also welcome to read a few of our New Zealand client pet move stories; here's one about Wednesday the cat, and here is an overview of a three pug move to New Zealand.

Hopefully this helps to get you started! Good luck, and please let us know if we can be of further assistance.
 

Incredible Experiences: Winston's Journey to Japan

Monday, March 2, 2015 by PetRelocation.com Customer

Name: Erica
Pet's Name: Winston
From: Washington, D.C.
To: Okinawa, Japan

A few months ago my husband was offered a position in Okinawa, Japan and we were very excited. We love to travel and adopted Winston when we lived in South Korea a few years ago. We were looking forward to another exciting adventure, but quickly realized that Japan has a strict and lengthy process for bringing in pets. We were unprepared and in a panic. After researching our options, I found PetRelocation and I am incredibly thankful that I did.

Winston arrived in Okinawa last night and is already loving his new home. I was incredibly nervous about Winston traveling without us because he can get anxious in unfamiliar situations. But he did very well and I credit that to the professionals that made his journey as comfortable as possible. Sarah and Brooke both did an amazing job. It is obvious that they genuinely care about making this experience as stress free as possible.

Okinawa is a very pet friendly place and you can bring your dog just about anywhere! We are so happy to have Winston here and know he is going to love it. Thank you again, PetRelocation!

 

winston
Winston!

Update: New Pet Import Rules for the United Arab Emirates

Friday, February 27, 2015 by Pet Travel Questions

The United Arab Emirates Ministry of Environment and Water recently announced a few changes to the UAE pet import requirements. Specifically, the list of countries exempt from requiring the rabies blood test (or titer test) has changed -- some countries have been added to the list, and some (the United States and Canada, for example) have been removed.

Pets traveling from the United States and other non-exempt countries must now secure a Rabies Blood Test Certificate from an accredited lab. The primary rabies vaccine should be done at least 21 days before the titer test, and the titer is valid for one year.

As of now, pets traveling to the UAE from the following countries do not need a titer test:

Australia, Austria, Andorra, Aruba, Barbados, Bahrain, Belgium, Comoros, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, French Polynesia, Falkland Islands, Germany, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Kazakhstan, Kuwait, Liechtenstein, Malaysia, Malta, Mauritius, New Caledonia, New Zealand, Portugal, Qatar, San Marino, Seychelles, Singapore, Sweden, Switzerland, United Kingdom and Vanuatu.

Please read more about pet travel to the UAE, and feel free to contact PetRelocation if you have any questions about your upcoming relocation.

 

UAE

Joi Ito / Flickr

News Round-Up: Encouraging Pet Travel Updates

Friday, February 27, 2015 by Caitlin Moore

More news about pets on Amtrak trains.

Japan's 'Animal Islands.'

According to Department of Transportation data, pet air travel was safer in 2014 than in previous years.

Does your company want to relocate you abroad? Consider bringing your pet along for better chances of success.

It's Friday, so catch up with these cute pet travel stories.

Meet Tobi, one of our talented Client Care Specialists.

 

beauty

Happy Friday!

 

Incredible Experiences: Dudley's Move to Germany

Thursday, February 26, 2015 by PetRelocation.com Customer

Name: Katrina
Pet's Name: Dudley
From: Texas
To: Germany
Social Media: https://instagram.com/life_of_dudley/

"Reliable & Trustworthy"

My husband and I moved to Germany, last minute, for his job. That being said, we had to leave many things behind because we didn't have the proper time to plan and pack!

Dudley, our loving St. Bernard, was one of those precious items we left back in Texas. After discussing our situation with PetRelocation, they were able to help us get Dudley to Germany as easy and stress free as possible.

Being the caring dog lovers that we are, we worried for Dudley traveling on his own because he's such a sensitive dog. PetRelocation made us feel so reassured and comfortable with their services, though. Dudley's flight was even delayed by the airline carrier by a whole day because of an airline strike, but PetRelocation stayed in contact and gave constant updates on the flight status and on Dudley.

We highly recommend using their services. The staff was very friendly and so caring!!!!

 

dudley

Dudley in Germany

2014 DOT Data Reveals Positive Trends in Pet Air Travel

Thursday, February 26, 2015 by Pet Friendly Airlines

According to recent government data, pet air travel is growing safer.

The U.S. Department of Transportation has released its February 2015 Air Travel Consumer Report, which presents the DOT's overview of air travel data from last year and leads to an encouraging conclusion: of the approximately 2 million animals who traveled by air in 2014, there were 17 deaths and 26 injuries -- numbers that reflect a decrease from previous years.

As we've discussed in the past, though tragic pet travel stories seem to make the news every few weeks, overall the numbers of negative pet incidents are low, and statistically speaking, pet travel is quite safe.

Many of the incidents that do occur happen when pets injure themselves while trying to claw or bite their way out of the travel crate, illustrating the importance of crate acclimation. Other incidents are often due to natural causes or pre-existing issues, which is why it's also a good idea to talk to your vet before a trip in order to discuss concerns and schedule a health screening. Choosing a pet-friendly airline is also highly suggested.

No matter what, it's a good idea to spend plenty of time preparing for a pet move by researching requirements and helping your pets be as ready and as healthy as possible. There's always some amount of risk involved with pet travel (same goes for human travel), but with the right approach those risks can be minimized.

Read more about the pet travel data from 2014, and as always, please contact PetRelocation with any questions you have about traveling with your pet.

 

plane / enrique via flickr

enrique / flickr

Cat Air Travel to the United States: Surprisingly Straightforward

Wednesday, February 25, 2015 by Pet Travel Questions

Name: Dee
Number of Pets: 1
Pet Type: Cat
From: United Kingdom
To: United States

 

Hi PetRelocation,

I am currently living in the UK. My cat moved here with me and my family about 3 years ago, in 2012. We moved here from the US. We will be moving back to the US this summer. I want to make sure that everything runs smoothly and I have done everything that needs to be done.

It appears that I only have to have a current rabies vaccine and a health certificate issued within 10 days of our arrival in the US. Are there any other requirements? Also, will my cat be able to travel in the cabin of the plane with me? Coming into the UK he had to travel as cargo.

Thanks,

Dee
 

Hi Dee,

Believe it or not, coming into the United States with a cat is a pretty clear-cut process. As you'll see outlined here, your cat will need a vet health certificate showing the airline he is fit to fly, and proof of an updated rabies vaccine is also recommended. As the Centers for Disease Control website states, though rabies vaccines for cats are not required for successful import, the state you live in may ultimately require one (and many people agree it's a good idea to vaccinate your cat against rabies either way).

Other than that, we suggest checking with the airline to find out about additional rules and regulations. We typically use British Airways or United for pets going between the United Kingdom and the United States, and these airlines both require pets on this route to fly via cargo. To prepare for this, we recommend making sure your cat is well-hydrated and as acclimated to the travel crate as possible.

You're in a great place since you've traveled before and generally know what to expect, but if you have any further questions or think you'd like some help carrying out the move, please contact us for a consultation.

Thanks for your question, good luck, and welcome back to the United States!

Dog Travel to Canada from the United Kingdom

Tuesday, February 24, 2015 by Pet Travel Center Questions

Name: Ann
From: UK
To: Toronto, Canada
Pet: Mordecai: Pug/Shepherd mix (Approx, 37lbs, 3 1/2 years old)

Dear PetRelocation,
 
My daughter and her dog left Canada two years ago for Edinburgh, Scotland to go to the university there. Mordecai went through all the requirements for him to travel to the UK from Canada.
 
They now are moving back to Canada in June and I would like to know what the dog needs to come back into Canada. My daughter has a Canadian and a British passport. He is healthy.
 
Thanks,
Ann
 
Hi Ann,
 
We'd be happy to offer some guidance. For the most accurate information, please take a look at the pet import requirements for Canada via the official Canada government website. As you'll see, Mordecai will need a rabies vaccination certificate or a European Union pet passport outlining all the required information.
 
In addition to these key elements, we suggest choosing a pet-friendly airline (you can read more pet travel essentials on our blog for guidance). Since your daughter and Mordecai have traveled before and probably learned a lot from the experience, hopefully this will be a pretty smooth trip for them!
 
If you'd like to find out more about our door-to-door services, please fill out our online consultation form. Either way, good luck to them and thanks for reaching out!
 

Q&A: Exporting Pets from Singapore

Monday, February 23, 2015 by Pet Travel Questions

Name: Angela
Number of Pets: 1
Pet Type: Dog
Pet Breed: English Working Cocker Spaniel
From: Singapore
To: Charlotte, NC, United States

 

Dear PetRelocation,

How easy is it to move my dog from here in Singapore to Charlotte in the United States? How long does it take? What will he require in terms of paperwork, vet checks and vaccinations, etc.?

He was originally born in the UK and moved to the Netherlands after 18 months, had a pet passport and traveled via the car across the water. He then moved again after 12 months to here in Singapore and required a flight, more paperwork etc.

He is now 5 years old and also had a metal plate inserted into his knee about 8 months ago.

Thank you kindly,
Angela

 

Hi Angela,

Thank you for your question! Please take a look at the pet import requirements for the United States. We typically recommend starting to prepare at least 30 days in advance, as you'll need to gather a vet health certificate and proof of an updated rabies vaccine.

We also recommend helping your dog to become acclimated to the travel crate if he's not already. The fact that he has a metal plate in his knee should not cause a problem, but either way we highly suggest discussing any concerns you have with your vet.

Finally, choosing a pet-friendly airline is an important part of the process, as well. We often use KLM, United, British Airways and Lufthansa, for example, as these carriers have established pet procedures and place a high priority on safety and comfort.

Please let us know if you think you'd like some help organizing your move; one of our Specialists would be happy to discuss your relocation options with you.

Hope this helps, good luck!

PetRelocation Employee Spotlight: Tobi, Client Care Specialist

Monday, February 23, 2015 by Core Values

tobiBy Kelley Barnes, Director of HR

If creating an incredible experience for PetRelocation’s clients and their fuzzy family members is like painting a masterpiece, then Tobi is the Georges Seurat of Client Care Specialists. Every ‘t’ is crossed and every ‘i’ is dotted when it comes to her communications and plans.

When she interviewed with PetRelocation in April 2013, one quality about Tobi that was immediately evident to the team was her meticulous attention to detail. Nothing slips past her when it comes to the logistics coordination that is an essential part of every pet move Tobi supervises.

Tobi has built strong partnerships with a select group of PetRelocation’s team of agents that she likes to use regularly. They know what she expects in terms of pet love and handling, and in turn she always keeps them apprised of any unexpected changes or hiccups that may occur (like the recent snow storms and weather issues that caused pet flight cancellations in New York, Chicago and Boston and affected several pet trips).

During a move when there is a sleepless pet parent anxious for an update, Tobi has been known to take late-night phone calls and send prompt emails with pet photos after a pet arrives in a foreign destination.

One previous coworker wrote, “She is always there to help the team and accomplish any task that is needed, and she comes up with out-of-the box and creative solutions when there is no clear solution at hand.” Teamwork is one of the core values we uphold at PetRelocation, and Tobi doesn’t try to live it, it just comes to her naturally.

We asked Tobi to share some of her thoughts in a series of questions below. Hope you enjoy the read!

Why did you decide to apply to PetRelocation initially?

After college, I worked at a computer company for 13 years. I became unfulfilled because I could not see the direct impact of my work. My husband encouraged me to find a job where I could make a difference and helped me do some research – he found the Client Care posting online and I applied for it the very next day. 

 

tobi

Tobi, her husband Kris, and their Basset trio (Gus, Bluebonnet and Clementine)

What’s your favorite client story?

There are so many terrific reunion stories to choose from, but one that really stands out is a recent move of two English Bulldogs from California to Indonesia. The dogs (pictured below) started their journey on Sunday and reunited with their family on Friday. I shared every step of their trip with the entire office because every single person at PetRelocation cares about the journey of the pets we move. 

 

dozer & gumbo

Two of Tobi's most memorable clients

What’s it like to work at PetRelocation?

In a word – terrific. I feel like I am one of those lucky people who has a job they actually enjoy and works with people they like.

What has surprised you since working here?

I am most surprised by the remote locations that people move to for their work – places I had never heard of before working here such as Kuala Belait, Brunei and Ripailles, Mauritius.

What do you think will change about pet travel in the next five years?

My hope is that more airlines will establish actual pet travel programs, giving us more options to present to our clients. Pet travel is clearly becoming more common and airlines are bound to really start catering to animals as well as humans. 

client care pjs

A few PetRelocation team members on 'Pajama Day'

What advice do you have for people who want to join the company?

Do not be afraid to ask questions. What we do is very unique – until you worked with us as an employee or a pet owner, you’ve probably never met a “pet relocator.”  Between airport codes, animal import/export requirements, animal vaccines and countless other things there is an abundance of information to learn. This is not the kind of job where you can just assume you’ll figure something out later – questions are good!

What do you wish other people knew about the company?

We truly manage your pet's move from point A to point B and we specialize in problem solving. There are certain elements of travel that are unpredictable (weather delays, lost paperwork, etc.) – you can count on us to handle those unexpected events for you.

What would people be surprised to know about you?

So many things – that I am over 5 feet tall. That I am actually an android (Tobi spelled backward is iBot). Also, I am learning to play the mandolin. [Editor's Note: Tobi also has a hamster named Christmas, who is pictured below].

 

christmas the hamster

Christmas, Tobi's hamster

If you could have any superpower, what would it be and why?

I would like to be invisible so that I could sneak into music concerts and Disney World.

Hollywood wants to make a movie about your life. Who do they cast to play you?

I would have to insist on playing myself because I’m not sure anyone else could capture my strange and adorable accent that is half-Louisiana, half-Texas.

 

Thanks for all you do, Tobi! Find out more about the PetRelocation team in this "Meet the Office" video, and if you're interested in working with us, check out our Careers page.