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Help Me Move My Pet

Exploring The Heathrow Animal Reception Centre

Tuesday, September 9, 2014 by Pet Friendly Airports

heathrowIn order to meet the import rules of the United Kingdom, all pets entering or re-entering the country must pass through one place: the Heathrow Animal Reception Center (HARC). It can be hard to know what to expect from facilities like this, but luckily there is quite a bit of information out there if you know where to look.

To save you some time, we've compiled several details about the HARC so that families going to the UK with pets will know what to expect. Hope this helps!

First, here's the process: upon arrival at Heathrow, pets are transferred to the HARC for their vet check and customs clearance -- a process that usually takes about 2-3 hours. After the check is finished, pets are released into the care of the designated pet owner or agent, who shows a photo ID.

The Centre is open every day (even holidays), but note that at busy travel times (around the winter holidays, for example), it can take longer to clear customs.

Here are a few fun facts about the HARC:

  • Around 13,000 dogs and cats pass through the Centre ever year.
  • About 2,500 birds (mostly pets) also visit.
  • 40 dogs can be held here at once.
  • The HARC employs about 30 full-time employees.
  • The Centre can also hold large animals (like horses) and exotic species (think lions and large reptiles).
  • A waiting room with sofas, TVs and vending machines is available for families waiting for their pets.

 

Here is where the HARC is located in relation to the airport (click on the map for a better look):

 

heathrow map

 

Want to know more? Take a look at a couple of videos touring the HARC:

 

 

 

For additional information, here's a list of frequently asked questions and tips relating to the HARC, and if you like cute pet reunion pictures (who doesn't?), follow them on Facebook and Twitter.

Please contact us if you have more questions about moving pets to the UK (or anywhere else), and happy traveling!

Hong Kong Pet Travel (and Living There with Pets)

Wednesday, September 3, 2014 by Pet Travel Questions

Name: Sarah
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cocker Spaniel
From: Brisbane, Australia
To: Hong Kong

 

Hi There,

My husband and I are looking to relocate to Hong Kong with our dog for 2 years. I have a few questions I was hoping you could help with:

  • What do we need to consider in moving our dog to Hong Kong?
  • Are there good vets, off lead areas and kennels in Hong Kong?
  • Is Hong Kong a good place for dogs?
  • What are the requirements in bringing our dog back into Australia?


Thank you so much for your help, hope these questions don't seem silly.
-Sarah

 

Hi Sarah,

Nope, these questions aren't silly at all! We'd be happy to help you with some information.

First, take a look at the pet import requirements for Hong Kong. Australia is a "Group One" country, so you'll be following these guidelines in particular. In terms of flying in general, here are a few basic pet travel tips that will help you plan a safe and smooth trip.

As far as life in Hong Kong with pets, based on the news stories we've been reading it sounds like things are getting more pet-friendly than they used to be. Here is an article about a bus that brings dogs to various dog parks in Hong Kong, for example.

Actually a couple of our team members visited Hong Kong a few years ago -- read about a fun place called Pet World as well as what it's like to have a dog to Hong Kong. We advise all of our clients to do some online research before they move internationally -- expat websites are often helpful -- and if you end up working with us, we'd be happy to offer guidance as you settle in.

To return to Australia, you'd be following the guidelines found on the official Australia Government website. Please note that Australia requires a 10-day quarantine for arriving and returning pets, and they have recently raised the quarantine fees (so take this into account when budgeting for this move).

As you can see, moving a pet internationally requires significant time and resources, but it can be done safely. If you think you'd like some help and want to find out more about our door-to-door services, please fill out our free quote form or give our office a call.

Hope this information helps to get you started! Let us know if we can be of further assistance, and good luck with everything.

 


 

Incredible Experiences: "Big Trip, Little Dogs"

Tuesday, September 2, 2014 by PetRelocation.com Customer

Name: Mike
Company: Microsoft
Pets' Names: Winston and Dash
From: Santa Cruz, California
To: Sammamish, WA

 

These two have been together with us as rescues so they are not very happy to see travel crates. The day before pick-up and delivery until the next afternoon was very easy on them, though.

The team was super kind and the dogs arrived very curious and happy!

 

winston & dash

Editor's Note: The night before the flight, we advised that Winston and Dash take a nice long walk so they'd be tired before their trip. Looks like it worked!

 

Relocating Pets: Moving Cats to the United States

Thursday, September 4, 2014 by Pet Travel Questions

Name: Iain
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon
From: Australia
To: Michigan, USA

 

Hi,

We will be moving to Michigan for 3 years and I would like to confirm the requirements for moving our cat. If I read the info correctly we will not need a rabies vaccination prior to moving as we are a rabies free country but may need one upon arrival, please could you confirm as it is hard to find state requirements and anything else we will require?

Thanks,
Iain
 

Hi Iain,

Thanks for the question! The pet import requirements for the United States are less strict than those for many other countries, and you'll also need to meet the airline requirements (usually that means a vet health certificate stating your cat is healthy and fit to fly).

If you'd like to be thorough (which is always a good idea when it comes to pet travel), we recommend contacting a licensed veterinarian in Michigan to find out what the state laws are, as states vary from one to the other regarding rabies laws for cats.

When you return to Australia, your cat will need updated rabies vaccines and must meet a few other requirements (even though you started out there). There is also a 10-day quarantine on arrival. Here is an official link describing the pet import requirements for Australia.

If your cat is new to traveling, it may be helpful to read over these crate-training tips for cats. If you're interested in hiring some assistance for this move, you can fill out our free quote form to find out more about our services.

Thanks again for reaching out, and good luck with your move!

Pet News Round-Up: Pizza Cats and Sheep Dogs

Friday, August 29, 2014 by Caitlin Moore

Okay, then: this fake Pizza Hut is run by cats (in Japan).

You're on holiday. Can you/should you rescue that stray cat?

The mystery of how dogs herd sheep.

Crazy products you can buy to spoil your pet.

How to relocate your pets to a new country. How to relocate yourself to a new country.

Meet Mac and Bubba, two frequent pet travelers with lots of great tips to share.

 

 

amal

Have a good weekend!

Mac and Bubba's Adventures: Tips from a Pet Travel Pro

Thursday, August 28, 2014 by PetRelocation.com Customer

macMany of our clients end up hiring us more than once for help with moving their pets. Due to a particular job or just a love for adventure, they find themselves needing to relocate every few years and, of course, need to bring their pets along with them.

Mac and Bubba are getting ready to move for the second time with us (they've lived in Michigan, Mexico, and now they're off to Japan), and their owners have been amazing about passing along fun and informative pet travel details. We couldn't let such great info go unshared, so we asked them to divulge a few particularly helpful tips and stories to the rest of the pet travel community.

There is some truly top-notch advice here about how to settle in with pets in a new country and how to prep your pets for a relocation. Read on to hear all about Mac and Bubba's globetrotting adventures!

What are your tips for helping your pets prepare for and recover from a big move?

At this point, both Mac and Bub are pretty seasoned travelers. 

I've had Bubba (an 8-year-old tabby cat) with me long enough now that when boxes arrive at the house, he knows what's up. I can't say he's a fan of the whole process, but I can say he's all the better about it because I calmly keep him in the loop.

What I'm saying here is that I talk to my pets. Don't pretend you don't do this too. If you care enough about them to look into a pet relocation service, you almost certainly have assigned a voice to them in your head with which they respond back in your conversations. Bubba has always sounded a bit pompous and pious; so entitled about his automatic litter box that you almost want to pinch his cheeks at how adorably wrong he is.  

Point being, your pets know your voice: it's common and familiar to them. This proved crucial on our way to Mexico, particularly as there were a few things I was unprepared for in taking Bubs as my carry on.

I had to take him out of his carrier and carry him through TSA, and they asked me to take his collar off as well.  He had no identification on his neck for a few minutes.  I tried not to act scared as I clutched him like a bear-trap. As we traveled through the Detroit airport, we passed through the "Whale-Song" tunnel. If you're not familiar, it's an art installation between two gates that features a light show and whale-song recording. This, for a cat, is TERRIFYING. When we landed, the quick pressure change resulted in Bub's immediately emptying his entire bowel... from both ends*... I had to rinse him out in the airport bathroom sink before we went through customs, because of the stink.

 

buddy

 

The notable and important part of all of that was that talking to Bubba through all of it not only kept him calm(er) because I'm familiar and he trusts me, but it helped me keep my head on straight, too. And in a few of those instances, he relied on my soothing, cooing voice to calm him enough so as not to dig his tiny dagger-like cat claws into my shoulders and leave permanent nerve damage, thus forever ruining my killer tennis game.** 

*While I felt bad for the people who were seated near us because... holy smell, Batman -- I can say it made going through customs REALLY easy because... holy smell, Batman. They didn't want to deal with him so I got buzzed through pretty quickly.

**I'm really bad at tennis, but you get the point.

Obviously, talking to your dog is a great idea too (Mac, the 5-year-old Dober-mutt, has an inner monologue that sounds quite a bit like Dug from Up). Dogs love the attention, and they want constant reassurance that they get to come along for the ride. I've never seen Mac happier than when PetRelocation brought him to our front door in Mexico, he saw my face and realized HE GOT TO COME ALONG!  

What I recommend most about dogs in particular is teaching your dog some cues in the native language. Here's the thing; Mac is a ridiculously silly, snuggly dog. But he's also rather gigantic, and his Doberman genes are pretty visible in those waggly eyebrows of his. A large portion of our Mexican friends were legitimately frightened of our dog and his breed's stereotypes. But it was really fun to see that melt away as soon as we'd say "Mac, Dame Cinco!" Showing your new Spanish-speaking amigos how they can ask your dog for a high-five in a way they understand. Now he's learning Japanese for the same reason. (In case you were curious- high five: "O-Te", or "hand, please.")

 

mac

 

Above and beyond all of that, the number one thing I recommend before your move, is to learn about the culture you're going to and what that means for your pets. Find a RELIABLE SOURCE for this information -- I can't tell you how many Americans very confidently informed me that my dog was going to be abducted and turned into tacos... and now how many tell me Bubs will become sushi. Which... I mean come on, it's not only ignorant, it's just plain offensive (I will also confidently report that you absolutely CAN drink the water in Mexico).

Mexican and Japanese people keep pets, and those pets are well loved, just in a different cultural understanding. Within the industrial city of Mexico where we stayed, if you keep a dog, it is almost certainly purebred. It usually lives outside, and it's fairly uncommon to teach them any tricks or take them for walks. Cats are pets that no one really go out to purposely adopt, but happen in a more "a stray cat had kittens in my yard. Now I have cats." Again, this doesn't mean they're unloved. I've seen Mexican friends frantically drive to a market to find kitten-milk in the middle of the night because the kittens in their garage needed it.

 

bubba

 

Anytime I walked Mac somewhere, someone would enthusiastically show me a cellphone selfie of them and their dog. Bubba ended up with his own celebrity status among the housekeeping staff at a hotel we stayed in because he looked like Garfield and he's friendly. More than once I'd come back to the room after working out to find six or seven housekeepers cooing over him or playing with the feather wand.  

Point being, once I knew where our friend's thoughts on pets and expectations started, it was a lot easier for me to assuage misconceptions and let them know just how Mac and Bub were a little bit different.

What are the biggest misconceptions about relocating with a pet?

The biggest misconception is relocating with a pet is not doable. It TOTALLY IS doable, and it's totally worth it. Help is recommended: PetRelocation (specifically the ever-lovely Sarah) has helped me with 1.5 moves now (next move in January is already underway with preparations), and she was kind enough not only to help me get the boys from point A to point B, but also helped with finding pet care resources like veterinarians, where to buy the right brand of dog/cat food, and there have even been a few times where she's helped me translate the names of vaccines or flea-preventatives. I probably could have stumbled through some of that with my limited Spanish skills, but there's something to be said about the extra confidence boost a level of expertise will give you as you pave your way in a new country.

 

mac

 

Your pets are so beyond happy for the opportunity to stay with you, because you're who they know and love, you're who adopted them and took on the responsibility of taking care of them, and you're what give your pets a sense of home. Critters are remarkably adaptive to environment, but they are loyal to their people.  And let's be honest, I wouldn't be able to call anywhere home without them.

In conclusion; keep in mind that no one is going to abduct or eat your pets, in any form of regional culinary delicacy. Try the tacos and the sushi, the curry and the papusas, because none of them are made out of Fluffy or Fido, and it's going to be the most delicious thing you've ever put in your face.

--

Thanks to Mac and Bubba's owner for this insightful (and entertaining) information! No one said it was easy to be a devoted pet parent, but clearly it's a lifestyle that has its rewards.

One last thing: Here's a video of Mac -- it's the first in the "Mac Does Something Awesome" series (here is a link to the others). What a cool pet family!

 

 

Can You Rent a Dog Travel Crate?

Monday, August 25, 2014 by Pet Travel Questions

Name: Nicolae
Number of Pets: 1
Pet Type: Medium Size Dog
Pet Breed: Mixed Breed
From: Romania
To: USA

 

Dear PetRelocation,

I've never flown internationally with my dog before. Does Lufthansa Airlines rent dog crates?

Thanks,

Nicolae
 

Hi Nicolae,

Thanks for your question! First, here are a few basic international pet travel tips that may come in handy, and here are the pet import requirements for the United States.

To answer your question, no, Lufthansa does not currently rent crates (and neither does any airline, to our knowledge). You'll need to buy your own airline-approved travel crate at a pet store or online. Since many pet travelers use a crate just once and then sell them, it may be possible to buy a used one and save a little money. We'd recommend checking out eBay or another online marketplace to locate one, or you can ask your vet if they have any advice.

Hope this helps! Please contact us if you'd like to find out more about our door-to-door services, and good luck with your travels.

 

Questions about Dog Travel to Indonesia

Tuesday, August 26, 2014 by Pet Travel Questions

Name: Sam
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labrador
From: Canada
To: Indonesia

 

Hello,

I am in need of help.... I need to understand the impact of a potential move. My dog is 7.5 years old. He is a British dog, with a British pet passport. He lived in UK, then came to Switzerland with us for 4 years, then to Canada for 2 years and now we have a potential move to Indonesia or back to the UK. He is key in our decision making. I worry about Indonesia, I worry about:

- The journey
- The quarantine
- The paperwork
- The cultural difference with regards to pets/dogs
- The return to the UK/EU in a couple of years

Please can you help me with any advice or information to aid our decision making process? This is a company move.

Thanking you so much,
Sam
 

Hi Sam,

Sure, we'd be happy to offer you some information and to help you make sense of your options. For your reference, here are the pet import requirements for Indonesia.

It sounds like travel isn't new to you, but here is some basic information about traveling with a pet -- choosing the right airline, knowing the country requirements, and helping your dog to be prepared (with exercise, crate-training and hydration) are all good ways to help plan a safe and smooth trip. We've helped move pets all over the world, and while the new country is often quite a change, we hear again and again that owners find their pets to be surprisingly resilient.

In terms of living with a dog in Indonesia, you can probably expect pet food to be more expensive and the brands available may be limited. Having pets isn't as common in Indonesia as it is in Canada or the EU, but as in much of the world, attitudes are becoming more welcoming.

Here is some advice we give to all future expats regarding pets: research housing/apartment options before you go in order to find something pet-friendly, check online forums and expat websites for current details and helpful tips, and be prepared to exercise respect and flexibility as you adapt to local customs and learn to follow the accepted pet etiquette in your new home.

For a firsthand account of moving a pet to Indonesia, please take a look at the story of Fattie the cat: we recently helped her relocate to Jakarta. We have moved several pets to Indonesia and would be happy to discuss the process with you in greater depth if you'd like. Note that, to return to the UK or another EU country, your dog will face more stringent requirements than if you were coming from a rabies-free country (but it is possible to do).

Hopefully this helps to get you started! Please contact us if you're interested in speaking to us further, and good luck with everything.

 

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Core Values

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

Cat Travel between Dubai and the United States

Thursday, August 21, 2014 by Pet Travel Questions

Name: Arsalan
Number of Pets: 1
Pet Type: Cat
Pet Breed: Maine Coon mix
From: Dubai, UAE
To: San Francisco, CA, USA

 

Dear PetRelocation,

My wife and I are moving to San Francisco for a few months, and are trying to decide whether we should move our cat Zoe with us for the duration or whether we should keep her in Dubai.

I am sure you can imagine that we really don't want to leave her behind that long, and would love to have her with us at all times! (But are ready to do whatever is best for her.)

Your advice in this matter would be highly appreciated, as we have never been through something like this before.

Really appreciate your time and assistance.

Arsalan :)

 

Hi Arsalan,

Thank you for your question -- deciding whether or not to bring a pet on a non-permanent relocation is definitely a challenge and we certainly understand that you hate the idea of spending time away from Zoe!

First, you'll want to weigh the costs (financial and time-related) of meeting the travel requirements involved with this trip. Going to the United States means securing a health certificate and proof of rabies vaccine, and returning to Dubai will take a little more effort (your cat will need to be microchipped if not already, receive full vaccinations, and have all the required import documents). These things take time to complete and you'll end up spending several hundred dollars, as well.

There's also the matter of how well Zoe will handle two long airplane journeys. Pet travel is safe when planned correctly and we find that pets are pretty resilient, but since this isn't a permanent relocation, it's worth considering whether she might be happier staying in Dubai with a trusted friend, relative or boarding facility.

Lots of pet owners struggle over this kind of decision and there is no right answer, of course. All you can do is consider all factors, talk it over with your vet, and think about what is best for Zoe. Feel free to contact us if you'd like any further assistance.

Hope this helps... Good luck and travel safely!
 

International Air Travel with Jack Russell Terriers

Tuesday, August 19, 2014 by Pet Travel Questions

Name: Lisa
Number of Pets: 2
Pet Type: Dog
Pet Breed: Jack Russell terriers
From: UK
To: USA

 

Hi PetRelocation,

I need help I am emigrating to the USA next year and really need to find out how to take my two small dogs. My new employees are happy for me to bring my dogs but I don't know what kind of certificates, etc. I will need or what type of vaccinations.

Thanks,

Lisa

 

Hi Lisa,

Sure, we'd be happy to offer some information. The good news is that, compared to many other countries, the United States has pretty simple and straightforward pet import rules. You can take a look at them here; essentially you'll need health certificates and proof of updated rabies vaccines.

If you've never traveled with pets before, it's a good idea to familiarize yourself with a few basic good practices. It's important to choose a pet-friendly airline (we often use British Airways for pets going between the US and the UK), and you'll want to help your dogs grow accustomed to their travel crates if they're not already. Hydration is also key.

Please let us know if you have any further questions or if you'd like to find out more about our door-to-door services. We'd be happy to help you carry out your move.

Good luck with everything, and congrats on the new job!
 

Pet News Round-Up: Petitions, Games and Travel Tips

Friday, August 15, 2014 by Caitlin Moore

Sign the #DrivenToBark petition urging all states to better protect pets.

Like video games? Check out Dog Park Game.

For future reference: How to attend an internet cat video festival.

The TSA demonstrates how to bring a pet through a security checkpoint.

Check out these super cute Pet Campers.

Meet Tessa, our Pet Move of the Month!

 

gaston the cat

Have a good weekend!

Is Bird Travel to Australia a Possibility?

Thursday, August 14, 2014 by Pet Travel Questions

Name: Stefan
Number of Pets: 1
Pet Type: Parrot
Pet Breed: Rose-Breasted Cockatoo
From: Germany
To: Papua New Guinea / Australia

Is it possible to take my pet cockatoo with me to Papua New Guinea? It has CITES papers and came with me from Australia three years ago to Germany. This was all done legally, but I believe I cannot legally bring her back to Australia.

Or, if you know a way to ship my bird to Australia that would be the best option (otherwise the closest to the Australian border that I could take her), please let me know.

Looking forward to your answer.

Regards,
Stefan
 

Hi Stefan,

Thanks for reaching out to us. Bird travel is tricky no matter where you're going, and unfortunately it is particularly restrictive in this part of the world.

We recommend contacting the Papua New Guinea Department of Agriculture if you've yet to do so to find out for sure what they stipulate regarding bird imports, but honestly it sounds unlikely that you'll be able to travel here with your bird. Australia makes it clear on their official site that only some species of birds are allowed to be brought in and they must come straight from New Zealand. Birds are not permitted as imports into New Zealand at this time.

Sorry we can't deliver better news to you, Stefan. Please check the CITES website if you have further questions about where your bird might be permitted, and in general you can contact the Department of Agriculture for the relevant country you're interested in finding out more about.

Thanks again for contacting us, and if you have any pet travel questions in the future or ever need assistance with a move, you're welcome to give us a call or fill out our free online quote form. Good luck with everything!

 

Incredible Experiences: Fattie's Big Move to Jakarta!

Thursday, August 21, 2014 by PetRelocation.com Customer

Name: Ashley
Pet's Name: Fattie
From: Washington, DC
To: Jakarta, Indonesia

When we learned that we were moving to Jakarta, one thing that was a top priority was bringing our cat, Fattie, along with us. We had a very short timeline (only two months) from accepting the job to our move, so we felt that we really needed help facilitating the move.

PetRelocation was great from start to finish. They were true to their word and really saw the entire move through. We mostly worked with Sarah and Tobi and they were both friendly and helpful and always promptly replied to our emails, which was a really big help considering our super short timeline.

I definitely can't say enough about the actual flight and relocation process. We felt like our cat was in good hands during her travels and the service was truly door-to-door, which is something that we really needed.

Fattie is doing great here at her new home in Jakarta and is loving all of the tropical plants and wildlife. Thank you again to Tobi, Sarah, and everyone at PetRelocation for making our (and Fattie's) transition to Jakarta that much smoother! You guys are the best!
 



Incredible Experiences: Royal Service for the Queen of the Household

Thursday, August 14, 2014 by PetRelocation.com Customer

Name: Morten
Company: P&G
Pet's Name: Kasha
From: Switzerland
To: Ohio, US

Kasha, the 12-year-old English Cocker Spaniel and the Queen of the household, has successfully touched down in Ohio, US.

We packed down our house four weeks ago and moved into temporary accommodation/hotel in Switzerland where Kasha couldn't tag along. Hence, already at this point, three weeks prior to departure, we left her in the care of PetRelocation.

After four weeks we saw her again as she was delivered to our new house in Ohio. She was healthy and in very good spirits, although a little bit jet lagged (demanding breakfast at 3 a.m.).

The service PetRelocation provided is by far the best we've seen for this relocation. How they cared for Kasha, got her into good kennels, took her for medical pre-travel check-ups, found the optimal travel route for dogs (including a 6-hour drive by a private chauffeur from Chicago, IL, to our new home), and a dog VIP hotel for her first night on US soil was superb!

They were personally engaged and always went the extra mile to help us and Kasha. If all parts of our relocation would be served like this, relocation could turn into a pure joy ride.

Thanks a lot. We will definitely use you again for our next relocation.




Pet News Round-Up: Further Reading about Our Animal Friends

Friday, August 8, 2014 by Caitlin Moore

Amtrak is already expanding its pilot pet travel program in Illinois.

Lovely read: A man and his cat.

Ted talks: What dogs think.

This map compares dog and cat ownership in the United States.

Due to quarantine rules, Lady Gaga's dog Asia won't be able to travel with her to, uh, Asia.

Want to know more about the life of a pet shipper? Let one of our employees tell you all about it!

 

baxter

Have a happy weekend!

Get to Know a PetRelocation Specialist: Meet Penney!

Wednesday, August 6, 2014 by Core Values

penneyWhat's it like to be a professional pet shipper, and who are the hard-working team members making all these incredible experiences happen? Following the lead of Joe and Sarah S., PetRelocation Specialists who have previously shared their stories, we'd like to introduce Penney!

She's one of our newer employees and has already proven to have the integrity, dedication and love for pets required to do this job well. Here's what Penney had to say about her PetRelocation experiences so far.

How did you end up at PetRelocation? Did you ever think you’d have a job that involved pet shipping?

I didn't even realize there were jobs involving pet shipping! When leaving my job with an art company that I loved (back in California), I had a hard time figuring out what direction to take. Luckily, I found PetRelocation which, similarly, is a small company doing really big things. I felt like finding a place where I could help solve problems for people (by helping their pets) was a golden opportunity for me. PetRelocation is a unique place that I feel lucky to be a part of.

What were your biggest surprises during the first few days and weeks on the job?

I was blown away by the amount of tiny details that must be considered with everything! For example, to book a flight for a pet, we must consider the species and breed of the pet; temperature, holidays, and breed bans of origin and destination; time of year; size of the pet; layover time; cargo office hours for departure and arrival; and even more things that I can't think of right now! There are so many considerations that client care specialists must keep in mind, and it really shows the level of expertise required to do what they do.

What are some of the most common misconceptions people initially have about relocating their pets?

I think many people assume you simply have to buy the pet a plane ticket, just like humans do for a trip. If there's a seat, then you purchase it, the end! They don't realize the rules and regulations in place for pet safety that vary from airline to airline and country to country. Also, I think many people relocating assume their pet will be escorted to their destination on a flight with one of us in the cabin of an airplane. In reality, pets travel safely but also very differently than us -- the cargo area is actually a climate that is naturally more den-like and comforting to them in that type of unknown situation.

What has been your most memorable moment so far?

I'd have to say seeing pets at work every day. Nothing makes you feel better than petting a sweet dog, and we get that opportunity nearly every day at PetRelocation. When there's not a dog in the office, Robert the hamster on Tobi's desk is there to help us get our fuzzy fix. 

The overall vibe of what I've felt in the short time that I've worked for PetRelocation is caring and consideration. Everyone here treats each move as if they were moving their own pets, and everyone treats every team member with tons of encouragement and support. We make a great team, and we have fun every day. I love it here!

Read more about the PetRelocation team, and please contact us if you have questions about an upcoming pet move.

Air Travel with American Staffordshire Terriers

Thursday, July 31, 2014 by Pet Travel Questions

Name: Sonja
Number of Pets: 2
Pet Type: Dogs
Pet Breed: American Staffordshire Terriers
From: Aberdeen, NC
To: Rio Rancho, NM

Hello,

I'm super nervous about this... what are the guarantees that my dogs will be safe? How long will the trip take? Can you recommend any other companies if you can not accommodate my dates?

Thanks,

Sonja

 

Hi Sonja,

Just about every pet owner we talk to is pretty nervous in the beginning stages of moving a pet. No one likes separating from their furry family members and dealing with a system that's unknown to them, but the good news is that, when the right steps are taken, pet travel can be very safe and streamlined.

Here are a few tips and bits of information that will help you on your way:

  • The domestic travel requirements for dogs are pretty simple, and you'll primarily just need to have them up-to-date on their rabies vaccines and secure a vet health certificate stating your dogs are healthy and fit to fly (as required by the airline).
  • Choose a pet-friendly airline -- we often use United for domestic flights because of their well-established PetSafe program.
  • Because it sounds like you're traveling with bigger dogs and they are Staffies, double check the crate requirements with the airline. United does require this breed to use a reinforced travel crate, and not all routes can accommodate oversize crates.
  • In the weeks before the move, it's important to help your dogs to get used to their travel crates if they are not already, talk to your vet about any health questions you have, keep them as fit as possible, and finally, before, during and after the flight they should be well-hydrated.

 

We would be happy to discuss your move with you and tell you more about our door-to-door services if you'd like. The length of the trip will depend on a few factors, but with a few more details one of our specialists will be able to tell you more about your options and work to fit the move into your desired schedule. Let us know, and either way, good luck with your trip!