Help Me Move My Pet

Incredible Experiences: "The Big Kahuna"

Tuesday, November 18, 2014 by PetRelocation.com Customer

Name: Neilla
Pet's Name: Kahuna
From: New Jersey, United States
To: Hawaii, United States

We weren't sure when we moved to Hawaii if we were going to be able to find a place that would be good for our 93 lb Labradoodle named Kahuna. We had heard that a lot of vets in Hawaii were filled up and wouldn't take new clients, and we also read that it was hard to find a house to rent that would take pets.

So in terms of finding a vet for him, on the Big Island of Hawaii it is very remote and we needed one that could not just take him but could also attend to his very special medical requirement of having Addison's Disease, which means he needs a shot once a month and he needs a pill every day.




Also, we planned on renting at first and we needed to find a place that would take a rather large dog. So we left Kahuna in foster care in New Jersey until we could make sure we could provide a place for him. Fortunately for us, everything did work out and we were able to contact our foster family with the news that we would be starting the process of getting Kahuna shipped out here. Now the hard part began.

I personally quickly became very flustered and stressed thinking I might make a mistake on the paperwork that might in some way keep Kahuna from reaching us in a timely and efficient manner. Especially with his medical issues, high stress situations can be hard for an animal with this condition, which only gets harder because he is such a large animal.

Kahuna actually needed crate extensions on his XL crate, which his foster mom gladly helped attach in New Jersey. I was also relieved beyond measure to find PetRelocation; they coordinated everything from the crate extensions to the vets, the airfare to the forms and instructions about how to receive your pet. It was flawless.

Kahuna's plane went from NJ to CA to Honolulu to the Big Island of Hawaii. I received updates all along the way, and Kahuna had someone meeting him at each stop to make sure he was okay. I felt so safe having Kahuna's care in Sarah and Penney's hands. They took care of EVERYTHING! It was by far one of the greatest experiences I've had as a customer.


Kahuna is now in Hawaii and has adjusted really well. He does miss the snow but he is enjoying the fresh water streams.

I highly recommend PetRelocation to anyone who wants to have peace of mind. They take as much care as you would yourself in transporting your pet on your behalf.

Pet News Round-Up: Moving, Exercising and Dating (with Pets)

Friday, August 22, 2014 by Caitlin Moore

Pet-friendly dating sites.

Are pets being passed off as service animals for the sake of convenience?

Media coverage of animals is more popular than ever.

After the move: pet relocation experiences.

How to take good care of your canine athlete (they have different needs than humans, you know).

Read about what it's like to be a pet shipping specialist.



Happy Friday!

Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?


What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      



Tessa and her impressive digs


Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   


omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque


As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      



Making herself at home


What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 


Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.

Client Story: Pepper's Move to Peru

Monday, June 9, 2014 by PetRelocation.com Customer

Name: Diana
Pet's Name: Pepper
From: Houston
To: Arequipa, Peru

Back in August of last year my husband's job sent him to Arequipa, Peru. I had decided to join him there but with one issue: our dog, Pepper. We had never shipped an animal overseas and had no idea where to start.

I went online to do some research, and it turned out that I just had no clue where to begin. So, I found PetRelocation and gave them a call. They handled everything.

They picked her up at the front door and delivered her straight to the front door in Peru. It was a very simple process for me; PetRelocation took all the stress and worry out of the whole trip for us. I really loved the fact that they sent me regular emails to let me know where she was and how the whole trip was going. I don't know about you, but I think Pepper is like my child and you can just imagine how nervous we were to be taking her to a foreign country.

PetRelocation took such good care of Pepper. In fact we are using them to ship her back home.

One thing I can tell you is to check out what kinds of dog foods they have available. Pepper has skin allergies, and the food the vet had her on we couldn't get in Peru. Even the brands like Pedigree are not of the same makeup as they are in the US. It ended up that we cooked her food for her, so that is definitely something you would want to look into before taking your pet to another country.

PetRelocation was just so informative and professional with the whole process and took such good care of Pepper. We would recommend using them for any of your pet transportation needs.

Don't Fall For A Bird Scam!

Tuesday, May 20, 2014 by Pet Travel Questions

Name: Joseph
Number of Pets: 1
Pet Type: Bird
Pet Breed: Hyacinth Macaw
From: Belgium
To: California


Dear PetRelocation,

I saw an ad in the Penny Saver and have some questions about it. The couple said they have a parrot in Belgium and can provide the vaccination paperwork and health certificate. All they ask is that I provide $200 Euro for the flight since they don't have the time to take care of the parrot. They said they are Zoologists and are currently in Belgium doing animal research.

I have a few questions:
1. Do I need to know the person's name when they export the bird?
2. Do they need the Belgian Veterinarian to issue the current health certificate? Please advise if I need to take the risk.

Below is the email from the couple..
From: meiway miranda (meiwaymiranda@gmail.com)

Thank you for your email. My wife and I are zoologists and we are currently in Belgium for an intensive program of research on farm animals. we were about to travel out that is why we wanted to give the parrot away to a lovely home here in the US since we do not no much about the people in Belgium and if they are pet lovers.

Plus since we came here, we do not have time to take care of this wonderful parrot (you can not believe it?) The nature of this study is so time consuming that we spend almost all our time outside the home. So I and my wife decided not sell it to you , but all we ask from you is if you are willing to pay for the transportation and delivery of the parrot to you , we will give him to you for free he already has all their travel documents we obtained when we were
coming to Belgium. We have made all necessary inquiries and it will cost 200 euro to transport it from here to you in your home

So if you are good with it, we need you to give us your shipping address, which will include :

Your full name ...............
Your phone number ...........
Zip / City / State ..............
Street / Address ................
and the nearest airport in your area

so with this information, I will take the parrot to the pet delivery company and reserve a flight for him. When that is done, the delivery agency will contact you to confirm the reservation and then they will inform you on how to pay for the flight and once you do that, a flight shall be activated for the parrot. so get back to me with the delivery details, so that I can go and book a flight for the parrot. thanks and waiting to hear from you at your soonest convenience.


Hi Joseph,

Thanks for the question. Quite simply: This is a scam. Do not send any money to these supposed zoologists, and cut off all communication with them immediately. They are only trying to take money from you, and they do not have a parrot.

Here is more information about bird scams and what they typically entail. Usually pet scammers of any kind use similar tactics; they often ask simply for transportation fees that are unusually low, and they stress they are "just searching for a good home" for the pet. Their emails tend to be filled with grammatical errors and emotional pleas, as well.

Unfortunately pet scams continue to be pretty common occurrences (we run across them on a regular basis, anyway), so it's important to be educated and to stay wary of buying pets online. Do research to make sure you're dealing with legitimate sources, and better yet, adopt locally instead!

Sorry this happened to you, Joseph. Please contact us if you have any more questions, and stay smart out there, everyone.

Pet Move of the Month: 12 Pets from Thailand to the United States!

Wednesday, November 20, 2013 by PetRelocation.com Customer

We're used to working with pet lovers, of course, but sometimes a client comes along whose dedication and kind-heartedness is simply unparalleled. Recently we were contacted about moving 12 pets -- 10 dogs and two cats -- from Thailand to California, and the more we got to know the pet owner Margot, the more we were in awe of her loving spirit.

Of course we knew this would be a great move to spotlight for our Pet Move of the Month. Read on to learn more about this menagerie of special pets... As you can see they come from diverse backgrounds and are all incredibly lucky to have ended up in the care of a compassionate animal advocate.

Meet a few of the pets:



Laisee was abandoned at a construction site and never had the chance to be socialized with people until Margot came along.



Arun is a proud and talkative tabby rescued from a Bangkok tourist attraction.



Phuan was a young stray with mange when Margot found him and nursed him back to health. He found his way into her garden and never left!



Bijoux is very friendly! This pup came from a breeder and was destined to be euthanized at the age of four due to bad skin problems. Margot didn't let that happen.



Doemer is an "ex-stray golf course dog" who decided that living under the shrubs of Margot's house would be a smart choice. Needless to say, she ended up taking him in.



As a kitten, Ketjil was dropped over the fence of Margot's garden in Bangkok and she's been part of the family ever since.


Dogs Duvel, Ukje, Setha, Lulu, Coco and Lily made the trip, as well. Margot is still busy settling in to her new home, but here are a few words from her:

I knew I was going to be in over my head taking on this adventure but didn't know how else to organize getting my animals to stay with me while starting a new life -- it'll all work out in the end and thankfully I could afford to have them transported by an organization like PetRelocation. I must admit that I did go through a phase of wanting to fly back and forth, taking them as excess baggage with perhaps Lulu and Lily having to be flown as cargo.

Tomorrow morning the movers will start to deliver the contents of the container shipped over from Bangkok with my furniture and all -- really exciting! There is a lot of work to be done yet, but nonetheless it's all moving towards establishing my new home in a very new part of the world to me, together with my beloved pets!


All the pet crates, lined up and ready to go!

In closing, I want to share with you that, while I'm sitting on a couple of dog cushions writing, a gas fire is burning. It's quite chilly outside and windy too, for us especially being used to the tropics. All the dogs are hanging out so very peacefully around me, with a little snore here or there. It beats music or TV and makes things incredibly cozy -- every night it's been like that. It's so very comforting during this huge transition. When I give myself a chance to be mellow, they follow suit and sigh a sigh of peace!

Many thanks again,



Thanks to Margot for sharing her move (and her story) with us. It was a pleasure and a privilege to help keep this wonderful family together. The PetRelocation team wishes them good luck with everything!

Pug Travel Questions

Tuesday, October 29, 2013 by Pet Travel Questions

Name: Vagner
Number of Pets: 1
Pet Type: Dog
Pet Breed: Pug
From: Rio de Janeiro, Brazil
To: Stockholm, Sweden

Dear PetRelocation,

Hi! I got so happy to know that there is a company like this to help pet owners... I would like to know if it would be possible to safely transport my 4-year-old pug to Sweden.

All the documentation is fine, but I am so scared about the 11 hour flight from Brazil to Europe. (Especially when I think that there will be one connecting flight in Europe.) Please, I need to know the truth about the future of my dearest dog.

Thank you very much in advance,



Hi Vagner,

Thanks for your question. Your concerns are understandable, but most pet owners find that their fears begin to disappear the more you learn about the pet travel process. Even traveling with snub-nosed breeds can be managed safely with the right preparations.

Before you do anything else, we advise sitting down for an honest talk with your vet about your dog's health. He or she may advise that you help your pet lose a little weight and work to help your dog grow accustomed to the travel crate. This cuts down on the chances that your pug will feel overly stressed during the flight and experience the breathing difficulties these breeds are known for.

Another important thing to do is choose a pet friendly airline. Some carriers have better pet policies than others (we often use KLM, United and Lufthansa, who all have experience shipping pets safely). This also gives you options like taking advantage of Lufthansa's animal lounge in Frankfurt, a facility that allows pets to have a break in the middle of their journey.

Finally, for pugs we recommend choosing a travel crate that's plenty large enough (maybe even one size bigger than you really need) to ensure that there is plenty of breathing room. For pet travel in general, it's important to start out well-hydrated, too.

Hopefully this helps to answer a few of your questions about going to Sweden with your dog, but if you're still wondering about anything and would like assistance, please fill out our free quote form. Thanks for contacting us, and good luck with everything!


Cat Travel from the United States to Hong Kong

Monday, September 30, 2013 by Pet Travel Questions

Name: Peggy
Number of Pets: 2
Pet Type: Cats
Pet Breed: Ragdoll
From: Seattle, WA
To: Hong Kong

I am planning to send my cats from Seattle to Hong Kong in Dec. I am now in Hong Kong, but I can be back in the States in Dec. Some of the airlines (like EVA) do not accept animals. However, I have looked up Delta, which has a "SHIP YOUR PET IN CARGO" service.

Does the owner have to drop the pets off and pick them up or it can be a different person? How much would it be? They both already have their rabies vaccines. What else I should do? Do you cover all those services? If so, how much would you charge for that?




Hi Peggy,

Thanks for your questions. Traveling with pets internationally is a process with many moving parts, but with a good amount of planning and attention to detail it's possible to arrange all kinds of complicated relocations. Begin by taking a look at the pet import requirements for Hong Kong. You write that your cats have their rabies vaccines, but be aware that there are several steps you need to follow and you must do so in a particular order. "Start early" is the best advice we give to pet travelers!

Most of the pets we move fly in the cargo area of the plane on a separate flight from their owner. You need someone to check the pets in for their flight and then meet them on arrival and take them through customs, but it's not necessary to actually fly with them. If you hire us to assist you, we would have our agents take care of these tasks. We would also work to choose a pet friendly airline (one with established pet policies and a good safety record).

The cost of a pet moves depends on a few factors, but with a few more details we'll be able to give you an estimate. Please fill out our free quote form if you'd like to find out more about our services.

Thanks again for reaching out, and good luck with your upcoming move!


"Can My Large Dog Fly In-Cabin?"

Wednesday, August 21, 2013 by Pet Travel Questions

Name: Jennifer
Number of Pets: 1
Pet Type: Dog
Pet Breed: Soft coated Wheaton/Golden retriever mix
From: US
To: Japan-Tokyo


Desperately trying to find a way my dog can ride in the cabin of a plane to relocate to Japan. She is 40 pounds so "too large" by all standards I can find but hoping someone can give me an alternative (service dog, therapy dog, specific airline?). We are too scared for her to fly under the plane in cargo.




Hi Jennifer,

This is a common question as many pet owners are not aware of the conditions within airplane cargo holds and are afraid of shipping their pets that way. A 40-pound dog is indeed too large to travel in-cabin on most (if not all) airlines and will have to ride as cargo.

Apart from very small pets, only trained and certified service or support dogs with legitimate documentation are sometimes allowed to accompany their owners in-cabin. If your dog is not a certified assistance dog and you are simply trying to find a way around following pet air travel regulations, you will not be allowed to fly your pet in-cabin. Falsely labeling a pet as a service animal is harmful to the validity of true service animals (and the reputation of owners) if the mislabeled dog misbehaves.

That being said, flying a pet as cargo is very safe and may in fact be more comfortable for your dog. Check out this post where we address questions about flying pets as cargo and another where we disprove myths about shipping pets as cargo. You'll learn that cargo holds are pressurized and climate-controlled, and aren't that different from the conditions in which human passengers fly in the cabin. Assuming you book with a pet-friendly airline (such as United) and that your dog's crate is airline-approved and appropriately-sized, your pet should ride safely and comfortably as cargo on his trip to Japan.

If you have any more questions about pet travel to Japan, be sure to contact us. Thanks for your question and good luck with your move!

Pet Travel Question: Moving a Ferret to the United States

Friday, August 16, 2013 by Pet Travel Questions

Name: Sandra
Number of Pets: 1
Pet Type: Ferret
From: Copenhagen, Denmark
To: Portland, Oregon


I'm having a hard time trying to find what all needs to be done in order for me to bring my little guy back to the States with me, please help with any advice or tips you may have! For example, do I need to have him chipped?

Thanks a million!!!



Hi Sandra,

You're right to notice that there doesn't seem to be a lot of information out there about moving ferrets (but plenty about cats and dogs). According to the USDA, the US Animal and Plant Health Inspection Service currently has no health requirements for the importation of ferrets.

That being said, it is probably best to play it safe and meet the US pet import requirements when bringing your ferret to Portland. These requirements are relatively simple, and all you'll need is proof of a current Rabies vaccination and an International Health Certificate issued by your vet within 10 days of travel. Additionally, we always recommend that owners have their pets microchipped before traveling.

You should be sure to contact your chosen airline directly to make sure they accept ferrets and to confirm whether your pet will be traveling in-cabin or as cargo. You will also need an airline-approved crate for your ferret to be sure that he will travel safely and comfortably.

Moving a pet (especially one that isn't a cat or dog) can be confusing, so if you think you'd like the assistance of a pet shipping specialist, fill out our free quote form. And if you have any more questions about pet transport, be sure to contact us. Thanks for your question and good luck with your move!

Pet Move of the Month: Mahalo's Happy Hawaii Reunion

Tuesday, May 7, 2013 by PetRelocation.com Customer

Though there's something special about each and every pet move we carry out, some stories are especially memorable. Meet Mahalo the cat, our featured pet move this month. After enduring a natural disaster (the 2011 tsunami and earthquake in Japan), Mahalo's owner Marian sent her beloved cat to live with friends in Colorado while she left Japan and searched for a new place to live. When she was able to get settled in a cat friendly condo in Hawaii she knew it was time to bring him home, and of course we were happy to help arrange their reunion.

Read more about Mahalo, a one-of-a-kind cat with a very dedicated owner.

Thank you for speaking with us, Marian! When was the last time you saw Mahalo before this relocation? You surely missed him...

The last time I saw Mahalo was last year around August 2012 during a visit to Boulder, where my friend was taking care of him. We had our high school reunion in Boulder so I stayed with her. The timing was great -- I attended the reunion and visited my friend and Mahalo.

What I missed most about him is hard to say because he just IS. He has a presence. He has a matter-of-fact way of getting on with life no matter what the circumstances! I guess if I had to pick, it was his inquisitive nature, his friendliness, and how he would come running when called by name. He also has a sit and shake routine! When I say sit, he would do it and then lift up his right paw for a snack!

Did anything concern you about the idea of moving Mahalo?

For the move from Boulder to Hawaii, I was most concerned about there being a hiccup with quarantine -- although I KNEW I had faxed all the paperwork and documents to Mandy. Still, windows of dates create anxiety. I have had pets experience Hawaii quarantine back in the day when there were NO shortcuts, and even with shortcuts you hear of horror stories. I have also shipped cats from Oregon to Hawaii in 2002 so I should be used to it, but in reality everything has worked out and the quarantine people are fantastic. Not sure why I was so anxious!

How has Mahalo been adjusting to life in Hawaii?

Interestingly there have been some changes. Back in Japan, he used to love dark tight corners, like underneath my bed frame, between the bottom of the bed and a futon I stored underneath. Tight! But back in Boulder he loved the crate they put out to get him acclimated, and also slept in the closet with the little girl of the house. He also licked my face to wake me up like an alarm clock back in Japan and did that with the little girl. But once he got back here, he jumps into my bed to wake me up, rolls around, etc... but no alarm clock licks of the face. He also does NOT like the crate at all, even though he did back in Boulder before leaving. In fact, when I put him in there with the fleece he loves, he growled! Gee! But he still sits and shakes on cue!



Is Hawaii a pet friendly place to be?

I am a resident owner of my condo and it is a pet friendly complex -- a new one, and I wouldn't have bought in if it wasn't. That was a condition when I started looking two years ago; while pet friendly is growing in Hawaii, it is not easy (especially for large dogs or multiple pets). I am planning to get a second cat, but I have to check out the rules.

Homeowner rules are pretty strict in Hawaii even in condos -- dogs have a weight restriction of about 25 pounds I think, and one pet is generally the rule. However, some condos have been known to grandfather in long time residents and change rules for new buyers. There are lots of vets in the city and in suburbs so you have to wonder where do these owners live? Small animal vet services are very lucrative and busy. Boarding starts at about $25 a day and there are plenty of pet sitters, but again I always advise folks to get personal referrals only. Many pet owners want people to come to their homes, and the going price is $25-$35 a day. Finally, there is a Petco in the city of Honolulu and the suburbs as well as Walmart, Walgreens and other stores that support pets, so there is certainly nothing to worry about.

The one piece of advice I would give to pet owners moving to Hawaii is to nail down a place to live first. Be sure it allows pets. Dog runs (mostly in suburbs) and parks I think are available in the city and the beach, but people must pick up after their pet. Of course that doesn't apply to cats; my cats are strictly indoors. I am not a fan of letting cats run amok outside, as Hawaii has a lot of birds and they are tame, which means they are fodder for cats. Also, living in a condo means there is no good way cats can be let outdoors.

You've moved Mahalo by yourself before, so what made you decide to hire the services of PetRelocation this time?

I found about PetRelocation through a friend in Japan who used your services from Florida to Japan back to Florida. Also, I saw you on Facebook after the friend told me about your services. I decided to use your services because I was not planning to go to Boulder to meet Mahalo, as some other issues came up precluding my doing the arranging. Also, after talking to my friend from Florida, I realized I did not want the hassle of taking him to the airport in Denver, yaddah yaddah.... Also that he would be delivered to me in Honolulu was the best part. I did not want to do the send off and pick up I have done too many times.

I liked the prompt response emails from Mandy. She went into detail about every concern I had. I also liked that you have local vendors and that you start the process early on, which was good for a planner like me. I couldn't have done without the hand-holding on the communications regarding departure, arrival, and quarantine. For me, just firing off emails and getting an answer was the best!

Thanks again, and we're looking forward to Mahalo becoming famous. Just as an FYI - he was a show cat in Japan and has won his share of ribbons, although he is now retired. He placed in his class of neutered short hair cats.


Thanks to Marian for sharing this wonderful story with us. We're glad Mahalo is home safe and sound at last! Please contact us for more information about moving pets to Hawaii, and travel safely, everyone.


Fellow IPATA Members Visit the PetRelocation Office

Monday, April 29, 2013 by Caitlin Moore

PetRelocation belongs to an international network of pet shipping specialists called IPATA (the International Pet and Animal Transportation Association), which means we are able to meet and share information with some of the world's best service providers in our field. 

Last week we attended a regional IPATA meeting in Dallas, TX (that's just a few hours away from our Austin headquarters), and there we were able to get to know a few of our colleagues a little bit better. In fact, a few of them were so interested in what we do that they decided to prolong their time in Texas and come down to our office for a visit. Today Manuel Leunda from Las Lunas in Argentina and Simon Jackson from Dogtainers in Australia were kind enough to spend some time with us for a "Lunch & Learn."

Manuel is actually the current president of IPATA, and he updated us on all the latest pet shipping news and plans for expansion in South America. Simon is the IPATA Treasurer, and he answered our questions about Australia import rules and how they may be changing in the coming years. The world of pet travel is busy, complex and dynamic, so we were happy to have the chance to catch up with these friendly experts. It's always beneficial to have face-to-face meetings with people we normally do business with by phone and email, and we love showing off the great city of Austin to out of town guests, as well.

Thanks to Manuel and Simon for stopping by and giving us great overviews of the important work they do. Thanks also to Kyle Freeman from VIP Sitters in Canada, who stopped by last Friday to say hello. Come back anytime, y'all!


Lunch & Learn with fellow IPATA members

News for Military Pet Owners: New Fees for Shipping Pets to Germany

Thursday, January 31, 2013 by Caitlin Moore


Beginning Feb. 1, many pets brought to Germany from outside of the European Union may be required to pay a new pet import fee.

Previously for military members, the EU fees applied towards making sure animals with rabies are not introduced to the country have been covered by Ramstein Air Force Base officials, but a new law requires that pet owners must pay the inspection fee themselves. According to Military.com News, the fee will apply for military pets entering Frankfurt International Airport (FRA), as well.

The fee will range from 35 Euro (about $47) to 55 Euro (about $74) depending on the airport and whether or not the pet is accompanied. The fee must be paid by credit card, and at this time FRA and Ramstein Air Base are the only airports slated to implement this change.

Service members moving to Germany with pets should take note of this news and contact the relevant German authorities with any questions. Please contact PetRelocation if you have any questions about moving pets to Germany or about pet travel in general.


photo by || UggBoy♥UggGirl || PHOTO || WORLD || TRAVEL ||'s via Flickr

Pet Travel Question: Shipping Dogs, Cats, and Horses?

Wednesday, January 16, 2013 by Pet Travel Questions

Name: Shirley
Number of Pets: 3
Pet Type: Horse, Dog, Cat
From: France
To: US

This inquiry is on behalf of a family we are helping in their relocation to the US. What are the rules for quarantine for their three animals? Where do they need to be held?




Hi Shirley,

There is actually no quarantine for dogs and cats coming into the United States provided you meet these requirements, and these are the United States horse import requirements per the USDA.

Please take a look at this information and contact us if you have more questions or if you need some assistance. Thanks for the question, and good luck!


Pet Travel Questions: Import Requirements for Moving Pets to Colombia

Wednesday, December 19, 2012 by Pet Travel Questions

Anyone who has ever tried to relocate a pet has learned that each country has its own way of doing things, and just to make things even more challenging, nations often change their import requirements from year to year, as well.

Recently we've heard some questions about shipping pets to Colombia, a country that in the past has followed breed restrictions and has not allowed cats to be brought in from certain countries. Unfortunately doing a quick internet search might reveal outdated information, so we wanted to share the latest Colombia pet import rules as we know them.

Here is some updated information regarding importing pets to Colombia:

  • Cats are allowed entry into Colombia, and must meet the standard requirements as followed.
  • Pets need to have a health certificate (the original and a copy in Spanish) issued by a veterinarian 48 hours before shipment. This must certify that the pet does not have any infectious or parasitic diseases. The certificate must include race, sex and age of the animal.
  • Dogs need to be vaccinated against distemper, hepatitis, leptospirosis, and parvovirus.
  • Restricted dog breeds include the following, as well as any mixes of these breeds: Staffordshire Terrier, American Staffordshire Terrier , Pit Bull Terrier and American Pit Bull Terrier.

More information about bringing pets to Colombia can be found on the USDA website, and you're always welcome to contact PetRelocation.com for assistance.

Pet Relocation Spotlight: A Poodle Rescue Story

Thursday, November 8, 2012 by Caitlin Moore


Most of the time our Pet Relocation Specialists are working hard to help individual families bring their pets along when they have to move, but sometimes larger organizations find themselves interested in our pet relocation services, too.

Recently we were contacted by Cindy Crawley, president of the Poodle Club of America Rescue Foundation and founder and president of the Mid-Atlantic Poodle Rescue, about an urgent situation. Over two dozen puppy and adult Poodles were found living in terrible conditions in Washington, and after being rescued and temporarily cared for by the Forget Me Not Animal Shelter, it was time to place them in their forever homes.

Cindy contacted us to see if we could help get the dogs from Washington to Las Vegas and Phoenix where they would be adopted, and we were happy to have the chance to be hired for such a noble cause. Read on as Cindy answers a few questions about what she does -- and what we can do ourselves -- when it comes to helping animals in need.


How did you first become involved in animal rescue? 

I was recruited to Poodle Club of America Rescue Foundation in 2007 to help the founding president, Sally Poindexter, with administrative work. I had never had anything to do with dog rescue prior to this. I had belonged to the local Poodle Club in Maryland where I live, but the Club really did not do much rescue work at all. I quickly realized that if I was going to gain the respect and trust of the Poodle Rescue community, I was going to have to start doing hands’ on rescue work myself. It has all fallen into place for me since then!



How did this particular Poodle rescue come about? 

The Poodle world is not very big, especially from a rescue standpoint. We sort of know where the breeders are and who may be in trouble -- not 100% of course, but it is not often that we are surprised when problems arise. Almost one year ago, I offered help to an individual in Washington. I had been informed by mutual friends that this person was having a hard time financially and possibly had too many dogs, so I had five Standard Poodles transported from Washington to Maryland to relieve her of this burden. 

I had pretty direct conversations with this individual and told them that Rescue is not a puppy broker for people who breed too much and cannot sell their puppies, and we are not a dumping ground for people’s broken-down breeding dogs. I checked in with this person over the past year and was told in no uncertain terms that no more help was needed. Imagine my surprise and disappointment when I discovered that this person was preparing to ship an older stud dog out to a property across the country. When I was not able to get a satisfactory answer to questions about the purpose of acquiring a stud dog, a wellness check was done on the property by local animal control. The animal control officers who saw the situation in which the Poodles were living immediately went back to town and got a search warrant and decree for seizure. It was that bad.


What is the most challenging part about what you do? 

We must fundraise constantly. Money is needed primarily for vet work and transportation. Poodles (for better or worse) have been among the top 10 breeds in the American Kennel Club for many decades.  There is a lot of indiscriminate breeding that goes on in people’s backyards in what are basically puppy mills. We try very hard to educate people searching for a Poodle to find the best breeder, one who cares about their dogs and insists on spay and neuter contracts for their pets.  


What’s the best way for people to get involved in helping animals in need? 

If people want a hands’ on experience, any Poodle Club of America Rescue organization would welcome help from the public, as would most local humane societies or SPCA’s. Poodle rescue organizations are always in need of foster homes. We need people to drive dogs from place to place.  If people cannot do hands’ on work, donating to a reputable rescue group is another way to help. Reputable rescue groups are 501c3 not for profit. The new social media has been a real benefit to rescue organizations, as information can be shared in a pretty timely way.

Do you have pets of your own? 

Like many members of Poodle Club of America Rescue, I also breed Poodles. We believe that as breeders, it is our obligation to rescue. We love the breed. We are here for them in their time of need. I breed and show Standard Poodles under the Beauciel prefix. I am very proud to say I have a homebred Best in Show winner.  


Thanks to Cindy for sharing this story with us! We helped move 10 adults and 12 puppy Poodles earlier this week, and it sounds like all are adjusting well.

Keep up with the Forget Me Not Shelter blog to find out how everyone is doing, like them on Facebook, and if you'd like to make a donation to help cover the costs of this endeavor, scroll to the bottom of this page.

Pet Travel Question: Shipping Pets to Romania

Wednesday, November 7, 2012 by Pet Travel Questions

Name: Enrico
Number of Pets: 1
Pet Type: Dog
Pet Breed: Bosnian Coarse-Haired Hound
From: St.Vincent
To: Romania

I would like to move my pet (a dog) from St.Vincent and the Grenadines (in the Caribbean) to Romania. It's a long trip and I am hoping that you can help me with some information and tips on requirements etc. There is no direct flight, so my route I plan to take would be from St.Vincent and the Grenadines to Antigua to Germany then to Romania.




Hi Enrico,

Thanks for the questions. First, here is a basic rundown of the pet import requirements for Romania. It will take a little time and planning, as you can see, and it's also important that you choose a pet-friendly airline for your journey. Note that if you transit through Frankfurt using Lufthansa, you may be able to take advantage of the Animal Lounge there.

Be sure to contact us if you have any more questions, and good luck with your trip!

Pet Move Customer Story: Three Dogs to Thailand

Monday, November 5, 2012 by PetRelocation.com Customer

Name: Mike
Pets' Names: Cash/Money/Bank
From: San Francisco, CA
To: Bangkok, Thailand

I was left with the difficult challenge of shipping my friends' three dogs to Bangkok (Thailand) from San Francisco (USA).

I actually looked for several pet relocation services on the web and attempted to contact five. The same day I submitted my request to PetRelocation.com, I received a phone call from one of their representatives.

I explained my situation, and they got me in touch with their international pet shipping specialist Scotty.

I was given an estimated ship date of 30 days from the submission of my materials and they stood by their deadline! Of course there were things I had to do (vet checks/documents/buying supplies/etc) but Scotty helped me through every single thing! I am extremely detail-oriented myself, and Scotty was very accommodating and was available by phone through every step of the process.

It turns out shipping a pet is not such a terrible task as long as you have guys like Scotty as well as the rest of the team at Petrelocation.com backing you up. In the rare situation that I need to ship more animals overseas, these guys will be the first people I contact!



Pet Travel News Links: Pet Wellness, Hotel Amenities for Pet Lovers, China Pet Tips

Friday, October 5, 2012 by Caitlin Moore

What happened in the world of  pet news this week? Glad you asked.


Neat-o animal tourism in Japan.

Goldfish companions as hotel amenities?

Researchers find that looking at cute animal pictures improves productivity. (We like this study.)

Tips from our experts: all about shipping pets to China.

Are you tuning in to DogTime's Pet Blog Awards?

October is National Pet Wellness month.

Here in Austin we have a Dogtoberfest that includes a DogTrot-- do you have something similar in your town?

Taming exotic pet owners.

News of our own: Boris and Mia are our Pet Move of the Month.


Enjoy the weekend!

PetRelocation Culture Club: Learning About Pets in Italy

Thursday, September 27, 2012 by Caitlin Moore

Here at PetRelocation we're hard at work shipping pets all around the world, but we also set aside some time for fun stuff, too. Our Culture Club was recently created in order to provide activities that might complement our regular work day schedule, and every now and then they sneak something educational into the mix, too.

Following communications expert Dr. John Daly's visit a couple of weeks ago, on Tuesday we welcomed another special guest to our office --  Antonella Del Fattore-Olson, a Distinguished Senior Lecturer from the University of Texas. Ms. Fattore-Olson is originally from Rome, Italy and has been teaching at UT for more than 20 years. She was kind enough to sit down with us over some delicious pizza to chat about life and customs in Italy, and everyone who attended walked away a little bit wiser about Italian culture.

During our lunchtime chat, PetRelocation employees asked questions that touched on business practices, dining customs, and of course, attitudes towards pets. Talking with Ms. Fattore-Olson helped us to think about how we interact with our Italian customers, and we're glad we had the chance to learn from a dedicated Italy expert.

Here are a few facts we learned from our session:

-City homes in Italy rarely have yards, so it's tough to keep dogs if you live in Rome, Florence, Milan, etc. Cats are more commonly kept as pets in the cities.

-Dogs have long been viewed as working animals, and that attitude is still prevalent throughout much of Italy.

-Many Italians travel over the Christmas holiday and during the summer, and the overall lack of kennel facilities also make it tough to have a dog.

-In terms of cultural norms, Italians are usually late (but not out of a lack of respect, assured our guest).

-When it comes to signing up for a service like pet relocation, Italians value quality of service above all.



What will our next Culture Club activity be? We'll be sure to tell you about it, and if you have questions about pet travel in the meantime, be sure to contact us.


Top photo by OliBac via Flickr