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Help Me Move My Pet

Dog Travel to Puerto Rico

Friday, September 12, 2014 by Pet Travel Questions

Name: Alana
Number of Pets: 2
Pet Type: Dogs
Pet Breed: Jindo, lab/retriever
From: Atlanta, GA
To: San Juan, PR

 

Dear PetRelocation,

Would traveling by boat be easier on the dogs than flying? Also, since it is not considered an "international" move, what paperwork would I need to fulfill to ensure a safe and worry free process?

Thanks,

Alana

 

Hi Alana,

Moving dogs from the United States to Puerto Rico is considered a domestic flight -- you can find more information here.

We have helped many pets move to Puerto Rico and typically use a pet-friendly airline like United. Here are a few tips for preparing a pet to fly safely. It may seem overwhelming at the start, but it's all about how you prepare and the choices you make. (Remember that thousands of pets fly safely every year!)

We don't have guidance to offer about traveling via boat since we primarily arrange pet air travel, but you can check with the USDA or the relevant Puerto Rico authorities to find out more about this option.

Good luck with everything, and please fill out our free quote form if you're interested in learning more about our services. Thanks for your question!
 

Pet Travel News from Around the World

Friday, September 12, 2014 by Caitlin Moore

Explore the Heathrow Animal Reception Centre (HARC).

Underwater pictures of cute puppies.

Again, luxury dog travel.

Pet Move of the Month: Gordon the horse moves across the United States.

Check out the latest issue of Family Dog magazine. (They profile PetRelocation!)

Despite protests from pet owners, Eurostar still does not allow pets on board.

RIP Zeus, who was the world's tallest dog.

Read about two cute Chihuahuas who moved from California to Australia!

 

darcy

Have a good weekend!

Planning Dog Travel to Denmark

Thursday, September 11, 2014 by Pet Travel Questions

Name: Teddy
Number of Pets: 2
Pet Type: Dog
Pet Breed: Newfoundland
From: California, USA
To: Denmark

Hi PetRelocation,

I'm Planning a move to Denmark in the next 2-4 weeks.

Dog #1: 17 months, born in the USA and updated with all vaccines (last saw a vet in late Aug. 2014), has a microchip.

Dog#2; 3 months, born in Denmark and arrived in the US in late Aug. 2014 with papers and the EU Passport for dogs (last saw a vet a few days after arrival), has a microchip.

Questions:
1. What documents, etc. do I need to transport the dogs?
2. What is the cost?
3. What airline will you be using (I can fly out of San Francisco, Oakland, Sacramento and as last resort Los Angeles)?
4. I will have a friend pick up the dogs in Denmark as I want then transported as soon as possible while I arrange the move.

Thanks,

Teddy

 

Hi Teddy,

It sounds like you have a great start, and we'd love to assist you with planning the rest of your move. First, if you think you'd like to find out more about our door-to-door services, please call us at 1-877-PET-MOVE or fill out our free quote form as soon as it's convenient (since your move is coming up pretty quickly).

Now, here are the pet import requirements for Denmark. Feel free to look over them carefully to make sure that you are prepared to meet them all. We typically use KLM or Lufthansa for flights to Europe, and we have flown pets between SFO and CPH so that would most likely be an option for you. (A Specialist will be able to tell you more about your options once they hear more details from you.)

The cost will also depend on knowing a few more things -- the weight and height of your dogs, for example. You'll also need airline-approved travel crates for each dog, which will factor into the price if you don't have any yet.

Please review this information and then let us know if you'd like further help. Either way, have a safe and smooth relocation to Denmark!

 


 

Traveling Internationally with Dogs and Turtles

Thursday, September 11, 2014 by Pet Travel Questions

Name: Paula
Number of Pets: 4
Pet Type: 2 dogs and 2 turtles
Pet Breed: Dogs: very small mixed breed (similar to Chihuahua); Turtles: semi-aquatic
From: Portugal
To: South Africa

Hi!

I've looked through your wonderful site but didn't find the answers to these questions:

  • Is it advisable to subject the dogs to so many travel hours?
  • Will we have to take a direct flight or will our dogs be allowed in an airport for a connecting flight?
  • Are turtles allowed to be taken overseas? Do they also need veterinary clearance, etc?

Thanks :)

Paula
 

Hi Paula,

Thanks for the kind words! We'd be happy to go into a little more depth to try and answer your particular questions.

First, you'll want to take a look at the official pet import requirements for South Africa. As you'll see, your dogs will need to be microchipped and vaccinated against rabies, and an Import Permit and a Veterinary Health Certificate are also needed. They won't need to go to quarantine if all rules are followed correctly. (Please read the linked document carefully to find out all the details.)

Turtles are trickier -- based on the online information it's not clear whether or not South Africa allows turtles and it also depends on the exact species you have. We advise that you contact the Director of Animal Health to find out about the most up-to-date policies. You'll also want to ask the airline what their rules and regulations are regarding traveling containers, etc.

For our pet clients traveling on long trips, we do often schedule them a flight with a comfort stop (pets traveling on Lufthansa can often have a layover at the Animal Lounge in Frankfurt, for example). No matter what you'll want to follow a few best practices to help make your pets' flight a smooth one. Here are a few basic pet travel tips to get you started.

Hope this is more helpful, Paula. If you think you'd like some assistance with this move, please fill out our free quote form so that a PetRelocation Specialist can get in touch to discuss your move options with you. Thanks again for reaching out, and good luck with everything!

 

 

Pet Move of the Month: The Travels of Gordon the Horse

Wednesday, September 10, 2014 by PetRelocation.com Customer

gordonWhen Gordon's owner needed to move across the country from California to North Carolina, she decided to enlist our horse-relocating help.

Horse moves do require special arrangements: While dogs and cats need airline-approved travel crates and tickets on a pet-friendly airline (among other things), horses most likely need to be moved via ground transportation and have special paperwork requirements.

Here's an overview of how this Pet Move of the Month worked:

-Gordon traveled in an 8x9 box stall that featured a water bucket and hay on the ground. This size allowed him room to reach his head down and move around to find a comfortable travel position.

-The vehicle was stopped every four hours so that Gordon could be checked on and his water topped off.

-About halfway there, Gordon was given a comfort stop where he had the chance to move around in a private paddock and he was given more fresh hay, grain and water.

-As far as travel documents, Gordon needed a health certificate and a Coggins Results Form (here's more about horse travel requirements if you're interested).

A few days after the move was successfully completed, Gordon's trainer was kind enough to answer a few questions for us about his journey:

 Was this Gordon's first move?

Gordon has been moved within the area of Northern California, but never cross country. 

What were some of your initial concerns?

My primary concerns for Gordon were his older age, and his attachment to my horse who he wasn't shipped with. Gordon is more anxious than most horses and I was worried he would have a hard time relaxing. 

 

gordon frolicking

(He doesn't look very anxious here...)

 

What surprised you about the travel process, if anything?

Mostly I was surprised at how well PetRelocation and the equine shippers stayed in contact with me. They let me know daily that he was doing well.

How has Gordon handled the transition so far?

Gordon took about four days to fully settle in to his new barn, but is now back to his usual spunky self. 

What advice do you have for people who might be planning a horse move?

Try to put weight on your horse before the move, they will lose some during transport. As well, I would recommend ulcer guard for any high anxiety type of performance horses. 

 

gordon

Home!

 

--

Great job, Gordon! Read about other horse moves we've arranged, and please contact us if you're looking for assistance with a pet move of your own.

 

Exploring The Heathrow Animal Reception Centre

Tuesday, September 9, 2014 by Pet Friendly Airports

heathrowIn order to meet the import rules of the United Kingdom, all pets entering or re-entering the country must pass through one place: the Heathrow Animal Reception Center (HARC). It can be hard to know what to expect from facilities like this, but luckily there is quite a bit of information out there if you know where to look.

To save you some time, we've compiled several details about the HARC so that families going to the UK with pets will know what to expect. Hope this helps!

First, here's the process: upon arrival at Heathrow, pets are transferred to the HARC for their vet check and customs clearance -- a process that usually takes about 2-3 hours. After the check is finished, pets are released into the care of the designated pet owner or agent, who shows a photo ID.

The Centre is open every day (even holidays), but note that at busy travel times (around the winter holidays, for example), it can take longer to clear customs.

Here are a few fun facts about the HARC:

  • Around 13,000 dogs and cats pass through the Centre ever year.
  • About 2,500 birds (mostly pets) also visit.
  • 40 dogs can be held here at once.
  • The HARC employs about 30 full-time employees.
  • The Centre can also hold large animals (like horses) and exotic species (think lions and large reptiles).
  • A waiting room with sofas, TVs and vending machines is available for families waiting for their pets.

 

Here is where the HARC is located in relation to the airport (click on the map for a better look):

 

heathrow map

 

Want to know more? Take a look at a couple of videos touring the HARC:

 

 

 

For additional information, here's a list of frequently asked questions and tips relating to the HARC, and if you like cute pet reunion pictures (who doesn't?), follow them on Facebook and Twitter.

Please contact us if you have more questions about moving pets to the UK (or anywhere else), and happy traveling!

Pet News Round-Up: Smart, Stylish Pet Travel

Friday, September 5, 2014 by Caitlin Moore

How to travel with your dog -- in style.

The top pet-friendly hotel chains.

A boy tried to smuggle his pet turtle onto an airplane (by hiding it in his pants).

Do you suffer from vacation guilt when you leave your pets behind?

Hong Kong pets.

Here are pictures of 101 dogs dressed as Disney characters.

 

monti

Happy Friday, pet lovers!

Hong Kong Pet Travel (and Living There with Pets)

Wednesday, September 3, 2014 by Pet Travel Questions

Name: Sarah
Number of Pets: 1
Pet Type: Dog
Pet Breed: Cocker Spaniel
From: Brisbane, Australia
To: Hong Kong

 

Hi There,

My husband and I are looking to relocate to Hong Kong with our dog for 2 years. I have a few questions I was hoping you could help with:

  • What do we need to consider in moving our dog to Hong Kong?
  • Are there good vets, off lead areas and kennels in Hong Kong?
  • Is Hong Kong a good place for dogs?
  • What are the requirements in bringing our dog back into Australia?


Thank you so much for your help, hope these questions don't seem silly.
-Sarah

 

Hi Sarah,

Nope, these questions aren't silly at all! We'd be happy to help you with some information.

First, take a look at the pet import requirements for Hong Kong. Australia is a "Group One" country, so you'll be following these guidelines in particular. In terms of flying in general, here are a few basic pet travel tips that will help you plan a safe and smooth trip.

As far as life in Hong Kong with pets, based on the news stories we've been reading it sounds like things are getting more pet-friendly than they used to be. Here is an article about a bus that brings dogs to various dog parks in Hong Kong, for example.

Actually a couple of our team members visited Hong Kong a few years ago -- read about a fun place called Pet World as well as what it's like to have a dog to Hong Kong. We advise all of our clients to do some online research before they move internationally -- expat websites are often helpful -- and if you end up working with us, we'd be happy to offer guidance as you settle in.

To return to Australia, you'd be following the guidelines found on the official Australia Government website. Please note that Australia requires a 10-day quarantine for arriving and returning pets, and they have recently raised the quarantine fees (so take this into account when budgeting for this move).

As you can see, moving a pet internationally requires significant time and resources, but it can be done safely. If you think you'd like some help and want to find out more about our door-to-door services, please fill out our free quote form or give our office a call.

Hope this information helps to get you started! Let us know if we can be of further assistance, and good luck with everything.

 


 

Questions about Domestic Bird Travel

Wednesday, September 3, 2014 by Pet Travel Questions

Name: Alea
Number of Pets: 2
Pet Type: dog and a bird
Pet Breed: n/a
From: Oregon, USA
To: Colorado, USA

 

Dear PetRelocation,

Are there any health requirements other than rabies that are needed for my pets to go to Colorado?

Thanks,

Alea

 

Hi Alea,

Thanks for the question! When traveling with pets within the United States it's a good idea to have proof that they're up to date on all vaccines, including rabies. (This essentially comes in the form of a Veterinary Health Certificate.)

Laws do differ from state to state, so before you move it would be a good idea to double check what the rules are by calling a vet or searching online for an official government site. Especially with birds, occasional restrictions exist (sometimes temporary). What kind of bird you have also makes a big difference, so we definitely recommend contacting a licensed veterinarian in Colorado to find out what they say.

If you're traveling by air you'll face additional requirements (primarily by gathering airline-approved travel crates and obtaining the correct paperwork). Here's an overview of bird travel tips for your information.

Please let us know if you have any more questions, and you're welcome to fill out our free quote form if you'd like to find out more about our door-to-door services. Good luck!


 

Incredible Experiences: "Big Trip, Little Dogs"

Tuesday, September 2, 2014 by PetRelocation.com Customer

Name: Mike
Company: Microsoft
Pets' Names: Winston and Dash
From: Santa Cruz, California
To: Sammamish, WA

 

These two have been together with us as rescues so they are not very happy to see travel crates. The day before pick-up and delivery until the next afternoon was very easy on them, though.

The team was super kind and the dogs arrived very curious and happy!

 

winston & dash

Editor's Note: The night before the flight, we advised that Winston and Dash take a nice long walk so they'd be tired before their trip. Looks like it worked!

 

Pet News Round-Up: Pizza Cats and Sheep Dogs

Friday, August 29, 2014 by Caitlin Moore

Okay, then: this fake Pizza Hut is run by cats (in Japan).

You're on holiday. Can you/should you rescue that stray cat?

The mystery of how dogs herd sheep.

Crazy products you can buy to spoil your pet.

How to relocate your pets to a new country. How to relocate yourself to a new country.

Meet Mac and Bubba, two frequent pet travelers with lots of great tips to share.

 

 

amal

Have a good weekend!

Mac and Bubba's Adventures: Tips from a Pet Travel Pro

Thursday, August 28, 2014 by PetRelocation.com Customer

macMany of our clients end up hiring us more than once for help with moving their pets. Due to a particular job or just a love for adventure, they find themselves needing to relocate every few years and, of course, need to bring their pets along with them.

Mac and Bubba are getting ready to move for the second time with us (they've lived in Michigan, Mexico, and now they're off to Japan), and their owners have been amazing about passing along fun and informative pet travel details. We couldn't let such great info go unshared, so we asked them to divulge a few particularly helpful tips and stories to the rest of the pet travel community.

There is some truly top-notch advice here about how to settle in with pets in a new country and how to prep your pets for a relocation. Read on to hear all about Mac and Bubba's globetrotting adventures!

What are your tips for helping your pets prepare for and recover from a big move?

At this point, both Mac and Bub are pretty seasoned travelers. 

I've had Bubba (an 8-year-old tabby cat) with me long enough now that when boxes arrive at the house, he knows what's up. I can't say he's a fan of the whole process, but I can say he's all the better about it because I calmly keep him in the loop.

What I'm saying here is that I talk to my pets. Don't pretend you don't do this too. If you care enough about them to look into a pet relocation service, you almost certainly have assigned a voice to them in your head with which they respond back in your conversations. Bubba has always sounded a bit pompous and pious; so entitled about his automatic litter box that you almost want to pinch his cheeks at how adorably wrong he is.  

Point being, your pets know your voice: it's common and familiar to them. This proved crucial on our way to Mexico, particularly as there were a few things I was unprepared for in taking Bubs as my carry on.

I had to take him out of his carrier and carry him through TSA, and they asked me to take his collar off as well.  He had no identification on his neck for a few minutes.  I tried not to act scared as I clutched him like a bear-trap. As we traveled through the Detroit airport, we passed through the "Whale-Song" tunnel. If you're not familiar, it's an art installation between two gates that features a light show and whale-song recording. This, for a cat, is TERRIFYING. When we landed, the quick pressure change resulted in Bub's immediately emptying his entire bowel... from both ends*... I had to rinse him out in the airport bathroom sink before we went through customs, because of the stink.

 

buddy

 

The notable and important part of all of that was that talking to Bubba through all of it not only kept him calm(er) because I'm familiar and he trusts me, but it helped me keep my head on straight, too. And in a few of those instances, he relied on my soothing, cooing voice to calm him enough so as not to dig his tiny dagger-like cat claws into my shoulders and leave permanent nerve damage, thus forever ruining my killer tennis game.** 

*While I felt bad for the people who were seated near us because... holy smell, Batman -- I can say it made going through customs REALLY easy because... holy smell, Batman. They didn't want to deal with him so I got buzzed through pretty quickly.

**I'm really bad at tennis, but you get the point.

Obviously, talking to your dog is a great idea too (Mac, the 5-year-old Dober-mutt, has an inner monologue that sounds quite a bit like Dug from Up). Dogs love the attention, and they want constant reassurance that they get to come along for the ride. I've never seen Mac happier than when PetRelocation brought him to our front door in Mexico, he saw my face and realized HE GOT TO COME ALONG!  

What I recommend most about dogs in particular is teaching your dog some cues in the native language. Here's the thing; Mac is a ridiculously silly, snuggly dog. But he's also rather gigantic, and his Doberman genes are pretty visible in those waggly eyebrows of his. A large portion of our Mexican friends were legitimately frightened of our dog and his breed's stereotypes. But it was really fun to see that melt away as soon as we'd say "Mac, Dame Cinco!" Showing your new Spanish-speaking amigos how they can ask your dog for a high-five in a way they understand. Now he's learning Japanese for the same reason. (In case you were curious- high five: "O-Te", or "hand, please.")

 

mac

 

Above and beyond all of that, the number one thing I recommend before your move, is to learn about the culture you're going to and what that means for your pets. Find a RELIABLE SOURCE for this information -- I can't tell you how many Americans very confidently informed me that my dog was going to be abducted and turned into tacos... and now how many tell me Bubs will become sushi. Which... I mean come on, it's not only ignorant, it's just plain offensive (I will also confidently report that you absolutely CAN drink the water in Mexico).

Mexican and Japanese people keep pets, and those pets are well loved, just in a different cultural understanding. Within the industrial city of Mexico where we stayed, if you keep a dog, it is almost certainly purebred. It usually lives outside, and it's fairly uncommon to teach them any tricks or take them for walks. Cats are pets that no one really go out to purposely adopt, but happen in a more "a stray cat had kittens in my yard. Now I have cats." Again, this doesn't mean they're unloved. I've seen Mexican friends frantically drive to a market to find kitten-milk in the middle of the night because the kittens in their garage needed it.

 

bubba

 

Anytime I walked Mac somewhere, someone would enthusiastically show me a cellphone selfie of them and their dog. Bubba ended up with his own celebrity status among the housekeeping staff at a hotel we stayed in because he looked like Garfield and he's friendly. More than once I'd come back to the room after working out to find six or seven housekeepers cooing over him or playing with the feather wand.  

Point being, once I knew where our friend's thoughts on pets and expectations started, it was a lot easier for me to assuage misconceptions and let them know just how Mac and Bub were a little bit different.

What are the biggest misconceptions about relocating with a pet?

The biggest misconception is relocating with a pet is not doable. It TOTALLY IS doable, and it's totally worth it. Help is recommended: PetRelocation (specifically the ever-lovely Sarah) has helped me with 1.5 moves now (next move in January is already underway with preparations), and she was kind enough not only to help me get the boys from point A to point B, but also helped with finding pet care resources like veterinarians, where to buy the right brand of dog/cat food, and there have even been a few times where she's helped me translate the names of vaccines or flea-preventatives. I probably could have stumbled through some of that with my limited Spanish skills, but there's something to be said about the extra confidence boost a level of expertise will give you as you pave your way in a new country.

 

mac

 

Your pets are so beyond happy for the opportunity to stay with you, because you're who they know and love, you're who adopted them and took on the responsibility of taking care of them, and you're what give your pets a sense of home. Critters are remarkably adaptive to environment, but they are loyal to their people.  And let's be honest, I wouldn't be able to call anywhere home without them.

In conclusion; keep in mind that no one is going to abduct or eat your pets, in any form of regional culinary delicacy. Try the tacos and the sushi, the curry and the papusas, because none of them are made out of Fluffy or Fido, and it's going to be the most delicious thing you've ever put in your face.

--

Thanks to Mac and Bubba's owner for this insightful (and entertaining) information! No one said it was easy to be a devoted pet parent, but clearly it's a lifestyle that has its rewards.

One last thing: Here's a video of Mac -- it's the first in the "Mac Does Something Awesome" series (here is a link to the others). What a cool pet family!

 

 

Questions about Dog Travel to Indonesia

Tuesday, August 26, 2014 by Pet Travel Questions

Name: Sam
Number of Pets: 1
Pet Type: Dog
Pet Breed: Labrador
From: Canada
To: Indonesia

 

Hello,

I am in need of help.... I need to understand the impact of a potential move. My dog is 7.5 years old. He is a British dog, with a British pet passport. He lived in UK, then came to Switzerland with us for 4 years, then to Canada for 2 years and now we have a potential move to Indonesia or back to the UK. He is key in our decision making. I worry about Indonesia, I worry about:

- The journey
- The quarantine
- The paperwork
- The cultural difference with regards to pets/dogs
- The return to the UK/EU in a couple of years

Please can you help me with any advice or information to aid our decision making process? This is a company move.

Thanking you so much,
Sam
 

Hi Sam,

Sure, we'd be happy to offer you some information and to help you make sense of your options. For your reference, here are the pet import requirements for Indonesia.

It sounds like travel isn't new to you, but here is some basic information about traveling with a pet -- choosing the right airline, knowing the country requirements, and helping your dog to be prepared (with exercise, crate-training and hydration) are all good ways to help plan a safe and smooth trip. We've helped move pets all over the world, and while the new country is often quite a change, we hear again and again that owners find their pets to be surprisingly resilient.

In terms of living with a dog in Indonesia, you can probably expect pet food to be more expensive and the brands available may be limited. Having pets isn't as common in Indonesia as it is in Canada or the EU, but as in much of the world, attitudes are becoming more welcoming.

Here is some advice we give to all future expats regarding pets: research housing/apartment options before you go in order to find something pet-friendly, check online forums and expat websites for current details and helpful tips, and be prepared to exercise respect and flexibility as you adapt to local customs and learn to follow the accepted pet etiquette in your new home.

For a firsthand account of moving a pet to Indonesia, please take a look at the story of Fattie the cat: we recently helped her relocate to Jakarta. We have moved several pets to Indonesia and would be happy to discuss the process with you in greater depth if you'd like. Note that, to return to the UK or another EU country, your dog will face more stringent requirements than if you were coming from a rabies-free country (but it is possible to do).

Hopefully this helps to get you started! Please contact us if you're interested in speaking to us further, and good luck with everything.

 

Can You Rent a Dog Travel Crate?

Monday, August 25, 2014 by Pet Travel Questions

Name: Nicolae
Number of Pets: 1
Pet Type: Medium Size Dog
Pet Breed: Mixed Breed
From: Romania
To: USA

 

Dear PetRelocation,

I've never flown internationally with my dog before. Does Lufthansa Airlines rent dog crates?

Thanks,

Nicolae
 

Hi Nicolae,

Thanks for your question! First, here are a few basic international pet travel tips that may come in handy, and here are the pet import requirements for the United States.

To answer your question, no, Lufthansa does not currently rent crates (and neither does any airline, to our knowledge). You'll need to buy your own airline-approved travel crate at a pet store or online. Since many pet travelers use a crate just once and then sell them, it may be possible to buy a used one and save a little money. We'd recommend checking out eBay or another online marketplace to locate one, or you can ask your vet if they have any advice.

Hope this helps! Please contact us if you'd like to find out more about our door-to-door services, and good luck with your travels.

 

PetRelocation Team Member Spotlight: Meet Whitney!

Wednesday, August 20, 2014 by Core Values

The Core Values here at PetRelocation -- Integrity, Teamwork, Wisdom, Commitment and Innovation -- drive the work that we do and are illustrated by the people we hire.

Recently we introduced you to Penney, one of our dedicated Client Care Specialists, and today we'd like you to meet Whitney, another of our hard-working team members doing her best to make every pet move and client interaction an incredible experience.

Want to know more about what it's like to work at PetRelocation? Here's what Whitney had to say about her life as a PetRelocation Consultant.

whitney & maggieMy Journey with PetRelocation (so Far)

Day to Day

Working here is not routine or predictable, and I wouldn’t have it any other way! Discussing unusual moves – whether it is a unique pet or less familiar location – with our clients certainly keep us on our toes.

Rats, fish, birds, snakes -- they all have very different needs when it comes to transportation as well as differing import and export requirements! I often still answer calls that initially get me stuck – most recently about how to move a chicken to Vietnam (not easy)!

How I Got Here

When I stumbled upon a job listing for this company, I knew it was right for me. The position seamlessly connected my previous sales, customer service and animal experience. At this point I had no idea that there was such a huge market for this service (and my grandma will never understand: “It costs HOW MUCH to move a cat??” – love you Granny)!

Learning all of the rules, requirements and procedures involved has been quite challenging. We all gain and share knowledge every day. My co-workers have been so helpful and we all strive to provide the best experience possible to each client and their furry travelers!

The Best Parts

The most rewarding part of this job is the reunions – seeing happy owners and pets greet each other after the journey is over. I recently had the pleasure of delivering Bane, a beautiful husky, to his owners who just moved to Austin. Their excitement was contagious. I left with a huge grin and a feeling of accomplishment.

Of course, having pets in the office is a huge perk as well. There’s a dog running around daily, a resident hamster, and we even had a cat in for picture day! My pup Maggie really enjoys this.

Continuing the Journey

Change is inevitable here. This is a very unique industry with ever-changing rules and requirements, and there certainly isn’t a handbook explaining the ABCs of importing/exporting pets to every country in the world. I feel lucky to be a part PetRelocation -- a leader in our industry and a knowledgeable team that makes it all possible.

Meet the rest of the PetRelocation team, and please contact us if you have questions about your upcoming pet move.

International Air Travel with Jack Russell Terriers

Tuesday, August 19, 2014 by Pet Travel Questions

Name: Lisa
Number of Pets: 2
Pet Type: Dog
Pet Breed: Jack Russell terriers
From: UK
To: USA

 

Hi PetRelocation,

I need help I am emigrating to the USA next year and really need to find out how to take my two small dogs. My new employees are happy for me to bring my dogs but I don't know what kind of certificates, etc. I will need or what type of vaccinations.

Thanks,

Lisa

 

Hi Lisa,

Sure, we'd be happy to offer some information. The good news is that, compared to many other countries, the United States has pretty simple and straightforward pet import rules. You can take a look at them here; essentially you'll need health certificates and proof of updated rabies vaccines.

If you've never traveled with pets before, it's a good idea to familiarize yourself with a few basic good practices. It's important to choose a pet-friendly airline (we often use British Airways for pets going between the US and the UK), and you'll want to help your dogs grow accustomed to their travel crates if they're not already. Hydration is also key.

Please let us know if you have any further questions or if you'd like to find out more about our door-to-door services. We'd be happy to help you carry out your move.

Good luck with everything, and congrats on the new job!
 

Pet News Round-Up: Petitions, Games and Travel Tips

Friday, August 15, 2014 by Caitlin Moore

Sign the #DrivenToBark petition urging all states to better protect pets.

Like video games? Check out Dog Park Game.

For future reference: How to attend an internet cat video festival.

The TSA demonstrates how to bring a pet through a security checkpoint.

Check out these super cute Pet Campers.

Meet Tessa, our Pet Move of the Month!

 

gaston the cat

Have a good weekend!

Incredible Experiences: Royal Service for the Queen of the Household

Thursday, August 14, 2014 by PetRelocation.com Customer

Name: Morten
Company: P&G
Pet's Name: Kasha
From: Switzerland
To: Ohio, US

Kasha, the 12-year-old English Cocker Spaniel and the Queen of the household, has successfully touched down in Ohio, US.

We packed down our house four weeks ago and moved into temporary accommodation/hotel in Switzerland where Kasha couldn't tag along. Hence, already at this point, three weeks prior to departure, we left her in the care of PetRelocation.

After four weeks we saw her again as she was delivered to our new house in Ohio. She was healthy and in very good spirits, although a little bit jet lagged (demanding breakfast at 3 a.m.).

The service PetRelocation provided is by far the best we've seen for this relocation. How they cared for Kasha, got her into good kennels, took her for medical pre-travel check-ups, found the optimal travel route for dogs (including a 6-hour drive by a private chauffeur from Chicago, IL, to our new home), and a dog VIP hotel for her first night on US soil was superb!

They were personally engaged and always went the extra mile to help us and Kasha. If all parts of our relocation would be served like this, relocation could turn into a pure joy ride.

Thanks a lot. We will definitely use you again for our next relocation.




Pet Move of the Month: Tessa's Journey to Brunei

Wednesday, August 13, 2014 by PetRelocation.com Customer

tessaOur latest Pet Move of the Month qualifies as a true relocation adventure -- an exciting location, a long but ultimately smooth journey, a happy release from quarantine, and of course, an adorable and well-loved dog.

Meet Tessa, who we helped move from Houston to Brunei, and thanks to her owner Joe for kindly answering our questions!

What brought about your move?

My work transferred me to Brunei. 

Have you ever moved a pet internationally before this?

No.

What were some of your initial concerns?

My foremost concern was how Tessa would do in a crate on the long flight (food, water, exercise, comfort, maintaining a clean crate, etc.).  Another concern included how she would react to strangers handling her crate.  

What surprised you about the pet travel process? Anything notable about Brunei and the quarantine process there?

No real ‘surprises’ with the travel process itself, that was explained in great detail before Tessa traveled.  I just had a heightened sense of anticipation from the time she departed the States until I saw her again in Brunei.  The only hiccup came when she got delayed in Amsterdam due to local holidays on her onward travel route.  I was very happy I was provided daily updates on her from Amsterdam and every arrival and departure along the way.      

 

tessa

Tessa and her impressive digs

 

Brunei is very strict about pet importation. Travelers coming to Brunei with pets must obtain a permit prior to importation of the animal by requesting entry from the Department of Agriculture Veterinary Office.  Brunei law requires a 6 month quarantine for all animals entering the country.  That rule may fluctuate depending on status of the owner (diplomatic personnel, military personnel, etc.).

In any case, pet owners can apply for early release from the quarantine facility, but the pet is required to serve the remainder of quarantine time in ‘home confinement’.  A colleague of mine whose pet arrived in Brunei just before Tessa applied for early release and had his pet home in one week.  I applied as soon as Tessa arrived, limiting her time in the quarantine facility to just over a week.  

How has Tessa handled the transition so far?

Tessa has been great throughout this entire process.  She has remained friendly and very inquisitive about her new environment.  As soon as she got to her new house, she checked the whole place out then found a spot on the bed for a nap.  Our pets really are more resilient than we give them credit for.  

Is Brunei a pet-friendly place to be?

Being a predominantly Muslim country, dogs are usually not kept as pets in Brunei.  The locals do understand, though, and accept that Westerners will have dogs in and around their homes.  Strict local Muslims will not enter a home where a dog resides.  However, there are enough local places for her to run and play and there is a growing expat community of people who also have dogs, so Tessa will have playmates.   

 

omar ali saifuddien mosque with stone boat and lagoon at night

Sultan Omar Ali Saifuddien Mosque

 

As Brunei is mostly jungle, there are still many wild animals in close proximity to homes that can cause serious injury or death to pets. Most common are monkeys and monitor lizards. Monkeys may be scared of dogs, but the monitor lizards are known to be aggressive when hunting food.

I thought about that one night as she and I were on a walk on a road near the house. All of the sudden the trees seemed to come alive with screaming monkeys. They didn't like having Tess around. When she got close to the trees they climbed higher but followed us and stayed vocal the whole time we were in the area. Kinda cool actually, and Tess stayed calm and didn't see what the big deal was all about.

What advice do you have for people who might be planning a pet move?

Be sure to do research on the country where you intend to take your pet, including social norms/customs, support network (i.e. veterinarian, boarding facilities, etc.) and the type of food available locally.  I have traveled extensively and seen many times where the host government may approve or allow the importation of animals but the reaction from the community may not always be welcoming.  This can strain relations with neighbors and acquaintances and limit the experiences you can share with your pet.      

 

tessa

Making herself at home

 

What made you decide to hire PetRelocation to assist you?

I contacted several transport services when I learned I was going to move, including transport services recommended by my employer.  These companies could not provide detailed answers regarding the shipping process or their support network to ensure Tessa arrived safely and on time.  PetRelocation was able to provide all these answers and followed up with calls and emails to ensure I was up-to-date and comfortable with the entire process. 

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Great story and excellent advice! Want to know more? Read about other pets we've moved and please contact us if you'd like some assistance making your own relocation an incredible experience.