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Pet Travel Company PetRelocation.com Wins Rackspace Fanati Award
By Pet Relocation | March 12th, 2010
AUSTIN, Texas - March 11, 2010: Pet travel company PetRelocation.com has been named the 2009 winner of Rackspace's Fanati Award for Outstanding Customer Service, a contest started in 2007 to recognize a Rackspace customer who has similar values of "fanatical" customer service and support. The contest was judged on past customer feedback as well as a video entry which can be seen here (http://www.petrelocation.com/our-services/-news/awards). PetRelocation.com's commitment to customer service when providing worldwide pet travel and pet transport services helped catch the eye of the Rackspace Fanati judges.
"As the home of Fanatical Support, Rackspace is interested to see how our customers approach customer service in their respective industries," said John Lionato, senior vice president of customer care, Rackspace. "PetRelocation.com is an organization that understands the needs of their customers and delivers on their promises, whatever it takes. It's exciting to see other organizations with enthusiasm and commitment to extraordinary customer service. We can all learn from PetRelocation."
Moving Cats to Papua New Guinea? We can help.
By Pet Relocation | March 10th, 2010
We recently moved two cats, Jo and Jed, from Sterling, VA to Port Moresby, Papua New Guinea (PNG). Moving cats to Papua New Guinea wasn't easy but when we say "Any Pet, Anywhere, Any Time," we mean it! Now that they've had some time to get settled, their owner Sarah sent us some great pictures of them along with a few words about her experience with PetRelocation.com:
Here are some photos of Jed and Jo in their new house in Papua New Guinea. If Jed had her way she would spend all of her time on the balcony sleeping in the sun. Jo prefers the cooler climate indoors.
The assistance that Pet Relocation provided for us was invaluable. The difficulties in shipping our girls more than half way around to the world to a location that has very strict quaratine and entry requirements did not phase Pet Relocation at all.
Moving with pets to Asia? PetRelocation has some advice in this month's Mobility magazine.
By Pet Relocation | March 4th, 2010
If you're planning a pet move to Asia, chances are you're feeling a little apprehensive about not only the logistical effort required but also the culture and lifestyle you can expect at your new home overseas. This article, which is featured in the March 2010 edition of Mobility magazine, covers all of the basics on what to expect if you're moving with pets to Asia.
How We Won the 2009 Rackspace Fanati Award
By Pet Relocation | March 3rd, 2010
Today PetRelocation.com got some exciting news: We were named the winner of the 2009 Rackspace Fanati Award for Outstanding Customer Service. While we've won several awards over the years, this one is pretty special. Why? Well, first watch the video and then we'll give you an idea of how much went into it:
First, we had to make a video. We found out about the award about a week before the deadline, so it required quick-thinking and some serious "fanatical" teamwork on our part to put together something fun that reflected our dedication to customer service. It just so happened that about a week earlier we received a video one of our customers filmed on their iPhone showing their dog, Dudley, arriving in Hong Kong. We decided pretty early on that we wanted to make a video that incorporated the clip to show just how important these four-legged clients are and why our customer service has to reflect that.
Moving Pets to the UK: The Pet Travel Scheme's 10 Year Anniversary
By Pet Relocation | March 2nd, 2010
We moved these pups to the UK through the Pet Travel Scheme
Atlanta's Pet-Friendly "Poochie" Park! [VIDEO]
By Pet Relocation | February 26th, 2010
A few weeks ago, we wrote about the Ten Most Pet-Friendly Airports for Traveling with Your Pet in the US and listed Atlanta's Hartsfield-Jackson Airport as one of the top contenders because of its "poochie park."
One of the employees at Atlanta's airport was nice enough to leave a comment with a link to a great video of the poochie park in action and we thought we'd share it with you. Looks like this pup is having a lot of fun!
London-Bound Lenny the Cat!
By Pet Relocation | February 25th, 2010
Meet Lenny! Lenny is a Persian cat moving from Vancouver, BC to London, UK. He has one amber eye and one blue eye and is GORGEOUS! He left tonight for his flight to the UK. We're looking forward to getting some pictures of Lenny when he arrives in the UK but until then, he's going to nap and enjoy some Vancouver Olympics before his big flight to London!
Lenny is ready for his big trip to the UK!
An Affordable Option for Pet Owners Forced to Give Up Their Pets
By Pet Relocation | February 23rd, 2010
While one third of pet owners say they would prefer to travel with their pets than their significant other, the recession has not been easy for people facing moving or traveling with their pets due to evictions and foreclosures. We get several phone calls a day from people who want to relocate their pets, but they simply can't afford to hire a professional service to handle the move.
That's why we've created MyPetRelocation, an affordable alternative for people who want to safely move or travel with their pets. MyPetRelocation is a straightforward, informative eBook that provides all of the details needed to move your pet in a step-by-step guide. The book walks you through the process of how to book a pet flight, as well as how to measure your pet's travel crate, what airlines and airports are the best to use and how to arrange your pet's veterinary paperwork. Each section ends with a worksheet so that your pet's travel information is kept all in one convenient place.
It puts your pet's move in your hands, all under $50.
Watch our CEO's message about the book below and click here to purchase one for your next pet move!
Moving Pets to Angola - Pet Shipping Advice
By Pet Relocation | February 18th, 2010
Angola as seen from the air above Luanda.While Angola may seem like a far off place for pets, we've actually moved three lucky cats from Scotland to Angola and, most recently, from Angola to Cairo, Egypt!
Whether traveling with pets into, or out of, Angola, there will most certainly be hurdles when dealing with Angolan bureaucracy and infrastructure. It’s not overwhelming, but it will save a lot of time going into these pet relocations prepared.
The important thing to realize is that Angola is still a developing, and as such, certain protocols have a tendency to be needlessly obfuscated, not as a means to simply confuse you, but rather due to the fact that a great number of Angolan authorities don’t have the answer to many questions themselves and can often attempt to “pass the buck”.
When importing pets into Angola, we typically only provide Door-to-Port services. While there are cargo agents available in Luanda, they have proven themselves to be rather ineffective and seem to have a habit of making things more difficult than they already are.
Inc. Magazine Discusses Pet Travel Trends with PetRelocation CEO
By Pet Relocation | February 16th, 2010
Last year, we were ranked as one of Inc. Magazine's fastest growing privately owned companies in America. We're hoping to make the list again this year, and our entry caught the eye of the editors who featured PetRelocation.com as their "Applicant of the Week" this week. Reporter Josh Spiro discussed the rise of pet travel trends with our CEO Kevin O'Brien.
Kevin O’Brien’s profession might not be the oldest, but it’s up there. “The animal transportation industry has been around since transportation,” he says laughing. That said transporting pets is a much more nascent field, having only taken off in the past five to 10 years. While the company focuses on transporting dogs and cats for corporate employees who relocate for work, its motto is “any pet, anywhere, any time” and so far it hasn’t had to turn down a job.
Last year, Pet Relocation was ranked No. 777 on the Inc. 5000 list and this year, according to O’Brien “we hope to break the 500 barrier.” With a prime domain name and a growing number of people “starting to accept the idea of live animal relocation,” business has never been better.
