On my desk here at work I have a small bonsai tree that an associate gave me as a birthday present. I sometimes glance over at it, in the rush of a busy day at work, to check on it’s status. Are the leaves still perky and green or do they droop because of lack of water? Is the base of the tree strong and straight, or has it started to lean due to a weak foundation.
A friend of mine who serves in the United States Army shared an interesting anecdote with me a few weeks ago. He was telling me about a former leader who stuck out in his mind as being an exceptional mentor and officer. One story that stuck in my friend’s mind was the tradition that this man, who was Japanese, had started. Every morning he would gather the troops and they would all take turns throwing their arms up in the air, doing “the wave,” and yelling “Bonsai! Bonsai!” The Japanese adage was that by saying bonsai, you will have 2000 years of good luck.
In pet shipping, one can never assume anything. There is a certain amount of meticulous planning that goes into each pet transport shipment. A good pet shipper knows that you have to constantly tend to the needs of the client—for their concerns are the most important.
The morale of the pet owner is key in a successful pet shipment. If there seems to be a communication problem, or if a question goes unanswered, this can quickly snowball into an even larger problem. A pet shipper who is organized and concerned with your pet’s best interest should be amending these concerns before they even arise—shoveling snow before it has the chance to build up.
Pet shipping really comes down to leadership—the pet shipper needs to be able to guide the tentative client through the dark uncertainty and back out into the light. There is no luck involved in this process but an even more important quality: preparation. That preparation includes preparing the client, letting them know what is going on at every stage, and keeping them aware of potential hiccups in the process.
I asked my friend what happened to the “Bonsai” tradition after the Japanese man who started it was transferred to a different company. He said that the new leader had come in and tried to continue it, but the tradition had fallen apart along with the new colonel’s lack of leadership. The 2000 years of good luck was not the true gift of the tradition but rather the unparalleled leadership that the original man offered to his followers. PetRelocation.com continues to outrun the pack I customer service, quality, and technology. There is no substitution for leaders who are prepared—especially when they are prepared to lead.