Pets' Names: Bob and Monkey
From: New York
From the first contact made with Matt Kincaid, I knew I was in good hands. Having a very busy schedule, Matt was able to answer all my questions, follow up diligently, and act quickly when I needed it.
We moved our cats within three weeks of pushing the button with Matt, and from there Scotty took over. Scotty really took the time to make sure everything was planned out and kept us calm—I think we were worse than the cats.
The New York agent (and I apologise I forget her name) who collected the cats really was awesome and very professional. She gave me great confidence as soon as I met her and you could see her knowledge of the customs jungle at JFK was superior from the moment she started to speak about the double handmade crate we had made for the journey.
Our cats arrived safely back in the UK. We opted for a complete door-to-door pick-up—the best decision we have made. Great company, great team, well done all!