Name: Nicole & Douglas
Pets Names: Isis & Caesar
To: Hong Kong
Hello Sarah. It has now been a full month since Isis (our 3-year-old Bull Mastiff) & Caesar (our 5-year-old Boston Terrier) joined my husband and I in Hong Kong. We are quickly getting settled and are excited to explore more of Hong Kong and Asia.
We are so very late with this note, so please accept our apologies. I personally just can't sleep another night without passing along our utmost gratitude to you and PetRelocation.com.
As you know, we don't have human children and Isis & Caesar ARE OUR CHILDREN. When the opportunity to move abroad was presented to us, our #1 and ONLY concern was the health, well-being and safety of our two fur kids. Everything else was just not as important. They were the only concern that had us teetering on whether to accept or not; especially given their breeds and airline restrictions. From day one, in speaking with you and your colleagues, I was immediately put at ease on the handling, preparation, safety and overall process. You comforted me and ensured me that this was your passion with a stellar track record in reuniting fur kids with their human families in their new home.
The experience from Day One was phenomenal. The attention we received from you, your availability for questions and concerns, and status updates made the whole process less stressful for all. Without your attention to detail, knowledge of the rules and regulations, we would not have been able to do this alone. We so appreciated the planning, education and numerous telephone and e-mail communications. On our last vet visit in the US, you were there by the phone ensuring that all the i's were dotted and t's were crossed. Thank you so very much!
Sue (the woman who picked up the dogs in SFO) was wonderful, compassionate, professional and kind. Despite my tears as they pulled away in the van, I had an overall sense of trust and faith that they would be handled perfectly. The Hong Kong receivers were very communicative and called us frequently to give us updates on their status -- something we appreciated beyond words.
Isis and Caesar arrived late evening, excited to see us.... healthy and happy. They were clearly well-watched over throughout their journey.
As a human companion to your own fur kid you no doubt understand the emotions and anxiety that accompany such an trip and when I tell you we had tears of joy at the sight of them coming out of their crates, I mean it... It's funny, because families that do not have animal companions can't quite understand and we frequently hear, "they are just animals". In our eyes, they are not, and unless you have had the privilege to live with a fur kid, it's difficult to impart the emotional attachment and gifts they bring into your life.
We are forever grateful to YOU and your team of professionals for helping to make this relocation less stressful and for assisting in reuniting our family.
Please extend our thanks to ALL involved, including Sue and the local Hong Kong pet movers.
With Utmost Gratitude~
Douglas, Nicole, Isis & Caesar