As you may know, Continental Airlines and United Airlines have merged. Such a transition isn't simple to orchestrate, but step by step it is nearing completion. Today's news is that the name “Continental” has officially been phased out from online sources, etc., and United has absorbed various changes.
In terms of pet travel, the rules formerly used by Continental have been adopted by United. There will be no May-September embargo on United, but there is an embargo on English Bulldogs and there are restrictions on a few other snub-nosed breeds.
United hubs now have dedicated PetSafe staff at all major hubs, including Denver (DEN), San Francisco (SFO), Los Angeles (LAX), Chicago (ORD) and Washington D.C. (IAD). Climate-controlled vans will be in use here, and thousands of employees will be supporting PetSafe customers as they travel. More employees have also been added to the PetSafe Call Center in Houston.
Continental is officially no more, but United has pledged to carry on the pet-friendly mission many of us have relied upon in the past. We'll continue to keep you updated regarding any new pet travel developments; please contact PetRelocation.com if you have any questions!