Behind the Scenes at the Air France-KLM Animal Hotel

KLM Cargo Animal HotelAir France KLM Animal Hotel in Amsterdam

PetRelocation has a few preferred airlines when it comes to planning safe moves for our clients' pets, and one of them is KLM -- read on to see why.

Imagine a place at the airport where you could retreat to your private, air-conditioned room, take a nice walk in a grassy park, and grab a bite to eat while you relax and wait for your next flight to take off.  

No more loud terminals, uncomfortable waiting area chairs, or worrying about final boarding calls -- you're free to relax while your personal assistant makes sure you make it onto your next flight in time.

At Air France-KLM (AF-KL) Cargo's Animal Hotel, your airport dream is your pet's reality. Pets traveling on KLM Cargo get a chance to relax in comfortable surroundings while being cared for by qualified and specially-trained Animal Attendants.

"All animals can eat, drink, exercise and rest to break up a long journey," says Robert van Voorthuysen, International Sales Manager for the Variation Live department at AF-KL Cargo. "Dogs and cats deserve the comfort and attention we give to our passengers."

The KLM Cargo Animal Hotel, sometimes called "a home away from home," is located at the Amsterdam International Airport Schiphol, and serves as the perfect entry and jumping-off point for shipping pets by air to the Netherlands and other European Union destinations.

Upon arrival at the Amsterdam airport, pets are immediately transferred to the Animal Hotel via climate-controlled, pet friendly vehicles. There, the Animal Attendant staff is able to provide dogs with their unique KLM cargo dog-walking service! 

While enjoying a short break in size-appropriate kennels, pets' crates are cleaned thoroughly before being transferred to their next flight.

The Animal Hotel is definitely a comfortable place to wait for your next flight. "It meets and even exceeds all the high European standards in quality and hygiene," said van Voorthuysen. "We are proud to mention that the Animal Hotel is qualified according to ISO 9002," the most prestigious recognition of industrial quality in Europe

In addition to being clean, a veterinarian is on call at all times to assist with pets who might have become ill during transport. The Animal Hotel, which is fully operational twenty four hours a day, also has its own quarantine station.

If you're headed to the Netherlands or beyond, KLM Cargo's Animal Hotel is a great layover option for your pet. 


Ready to start planning your pet's safe move? Contact PetRelocation for help with shipping your dog or cat!


(Photo credit: KLM Blog.)


PetRelocation Team


Air Travel, Airlines, Airports


Cats, Dogs




Add a Comment

By Neil Woodrow on March 29, 2017 at 3:50 am

Hi,I am taking my two dogs from Edinburgh to Cape Town in July,I am looking to fly Edi: to Schipol one afternoon,overnight in the pet hotel and then 10 am flight to Cape Town next morning, how long before the morning flight are the dogs put into their travel boxes, I hear stories that at LHR it can be up to 4/5 hours prior to the flight which I find unacceptable, also I would want the dogs put into a large cage over night together as they sleep on a large dog bed together at home and I want it to be as stressless as possible for them,I'm sure you understand my point. Await your reply and any advise you can give.Thank you.Neil Woodrow.

By gill Horalek on April 12, 2017 at 3:32 pm

I need to fly a 10 week old puppy from UK to Czech Republic end of May, would it be possible with KLM? And what are the conditions? Thank you, Gill

By on April 13, 2017 at 8:50 am

Hi Gill, thank you for your question. For the most up-to-date requirements, we recommend checking with the airline directly (either by calling them or checking their website). KLM may be a good option, and we'd consider checking out British Airways, also. Please note that 10 weeks old is quite young, so you may run into restrictions. PetRelocation does not recommend flying pets younger than 16 weeks. (We believe they are stronger and better equipped to fly by this age and they can also receive their vaccinations.) Finally, here is a link that can help you get started with the pet travel process: Hope this helps! Good luck with everything and let us know if we can assist.

By Haillee on May 10, 2017 at 1:09 pm

Hello, I plan to move to Thailand for two years and have two big dogs. I'm from America so due to one of my dogs being 150 lbs a lot of airlines won't take him . The only ones that do have a day or two layovers. So I planned on booking a flight to Amsterdam then getting a flight to Bangkok. Do you have suggestions or air plane companies that allow big dogs in cargo?

By on May 10, 2017 at 1:41 pm

Hi Haillee, thanks for contacting us! We often use KLM and Lufthansa when moving pets to Thailand from the United States -- have you given these airlines a call to ask about booking your dogs to fly via cargo? If you'd like some assistance carrying out your move, we'd be happy to help. Just contact us here if you're ready: Additionally, here is some information about moving with large dogs: Hope that helps! Let us know if there is anything else we may be able to assist with, and good luck.

By Vijay on June 30, 2017 at 6:40 am

My dog iKoko s traveling on 03 June 17 from Malaysia to SFO. She has transit time of 3 hrs 50 minutes at Amsterdam. Is the time enough to clean the kennel, take her for walk and make her eat some thing? She has a 10 fly from KL to Amsterdam and another 10 hrs to SFO. Poor thing, she should be taken care in travel and transit.

By on June 30, 2017 at 9:24 am

If iKoko is traveling via cargo with KLM, it's standard practice that she'd be given a comfort stop in Amsterdam. As you can see from the blog post above, this airline strives to take good care of pets!

If you have further questions you're welcome to contact them directly. Hope this helps, good luck!


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