Booking British Airways Pet Travel

Moving a pet to the UK or somewhere in Europe? British Airways may be a good option for you to consider for your pet’s travels and, often times is a top airline choice for PetRelocation.

Not sure where to begin with booking your pet’s transport with British Airways? We’ve put together this step-by-step guide to help point you in the right direction.

In-Cabin Pets

1) First, it’s important to determine whether your pet can travel in-cabin. British Airways only allows assistance dogs, specifically trained and certified by an organization that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF). If you have a dog or another type of pet who is not certified (this includes Emotional Support Dogs), please go to step 3.

2) For pricing, booking, and to ensure you’re meeting the specific requirements for your assistance dog to travel in-cabin, you will need to contact British Airways directly.

Keep in mind that even though your dog will be traveling with you in the cabin, you’ll still need to follow the pet import requirements for your destination country.

Unaccompanied Pets or Pets Traveling as Cargo

British Airways uses a variety of partners to support live animal transportation via cargo. However, most traveling animals will be handled by British Airways’ sister company, IAG World Cargo. They have been moving live animals since the 1950s and have the staff and expertise to manage the complexities and sensitivity of moving pets.

3) For your pet to travel unaccompanied with IAG World Cargo, you will need to find a travel crate that meets IATA (International Air Transport Association) standards for type and size. We have more information on what these standards are, including the best way to find the right size for your pet, on our website. A PetRelocation consultant will also be happy to guide you through this process. (see: Pet Travel Crates)

4) Submit an Enquiry to Book Your Flight: To make reservations for your pet to fly in cargo it is best to submit an inquiry on the IAG Cargo Website (at the bottom of the page) within 14 days of your pet’s travels. They have specialized pet staff to find safe routing for your pet and ensure you have the knowledge of all of the necessary steps needed to move to your destination country.

On top of needing to be aware of your country’s import requirements, the IAG Cargo Staff may ask for the following information to book your pet’s flight:

  • Shipper information (name, address, and telephone number)
  • Consignee information (name, address, and telephone number)
  • Travel details (departure and arrival airports, desired flight day)
  • Pet details (name, age, sex, species, breed, weight, kennel size)

Even if you have experience moving pets to certain destinations, British Airways (or IAG Cargo) may request that you work with a dedicated pet-shipping company to organize your booking. PetRelocation has an account with British Airways and will be ready to assist, should this be requested for your pet’s move. Let us know if this is the case!

Pricing Structure for IAG Cargo

The base air freight charges are calculated by using the kennel’s chargeable weight (volume) in kilograms. Additional fees, like fuel surcharges or security fees, are based on the pet and kennel’s combined actual weight. Beyond this, certain transit or entry charges may be charged per pet if required for your routing.

Need help with your cargo booking? Contact us to learn more about your safe pet travel options.


PetRelocation Team


Air Travel, Airlines




Add a Comment

By Julie Ann Hilton on September 27, 2018 at 4:02 pm

I just want to talk to someone at IAG or do they have an email? I am moving a 6 month old golden retriever from Santiago Chile to London Heathrow I cannot use the form as it won't let me put in my date of travel which is December 12, 2018

By Maegan at PetRelocation on September 28, 2018 at 1:38 pm

Hi Julie! Have you tried reaching IAG by calling (888) 578-4806? Hope this helps!

By Rosalba on August 25, 2018 at 11:51 am

Hi how can I book with British for me and my dog from London to Naples Italy! I can find the right direction for it please help

By Christina at PetRelocation on August 30, 2018 at 9:47 am

Hi Rosalba,

The British Airways "Travelling with Pets" page will point you in the right direction. Here you can either go to the cargo site and enter pet and travel information or contact BA directly with any specific questions about your dog's flight or the airline's routing options between England and Italy. Hope this helps!

By Tracey Concannon on August 8, 2018 at 9:57 am

Taking a puppy on flight I need information please.

By Maegan at PetRelocation on August 13, 2018 at 9:36 am

Hi Tracey! It’s the policy of our company to relocate puppies only when they’ve reached the age of four months. At this point they’re old enough to get a rabies vaccine and are much stronger and better able to withstand traveling. Hope this helps!

By Sheila Harriss on August 7, 2018 at 8:21 am

I am looking to fly my two dogs from Faro, Portugal to Antalya, Turkey at the end of November. One Golden Retriever Bitch 29 kg. One Podengo X Terrier 7.5 kg. Need to know who flies there and how much the dogs would cost. Thanks. Sheila

By Maegan at PetRelocation on August 7, 2018 at 10:14 am

Hi Sheila! When moving pets internationally, you typically must route in & out of large hubs. Lufthansa, KLM & Turkish Airlines all fly from LIS to IST. Here is our preferred booking guide if you are looking to self-manage your move.

When using our services, we specialize in full service door-to-door relocations. Our goal is to closely manage each leg of the relocation, make sure all requirements are met, and provide the best possible routing for our animals. Here is a blog post about costs for pet relocations. In order to speak with a consultant, please fill out our arrange a move form here. Thanks!

By Aaron Smith on July 13, 2018 at 3:10 pm

Good information worth knowing just in case I need to travel with my pet.

By Robyn Cardozo on April 16, 2018 at 12:31 pm

I am relocating to Scotland in June. I need to move 1 large dog who is 62 pounds and 2 cats that are 9 and 10 lbs. From what I can find there is no direct flight for them into scotland? I will be flying in from Florida. Looking for an estimate on price to send them and what is the process?

Add a Comment

Name is required

Email is required and must be in the format

Comment is required

Back to top