Booking British Airways Pet Travel

Moving a pet to the UK or somewhere in Europe? British Airways may be a good option for you to consider for your pet’s travels and, oftentimes is a top airline choice for PetRelocation.

Not sure where to begin with booking your pet’s transport with British Airways? We’ve put together this step-by-step guide to help point you in the right direction.

In-Cabin Pets

1) First, it’s important to determine whether your pet can travel in-cabin. British Airways only allows assistance dogs, specifically trained and certified by an organization that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF). If you have a dog or another type of pet who is not certified (this includes Emotional Support Dogs), please go to step 3.

2) For pricing, booking, and to ensure you’re meeting the specific requirements for your assistance dog to travel in-cabin, you will need to contact British Airways directly.

Keep in mind that even though your dog will be traveling with you in the cabin, you’ll still need to follow the pet import requirements for your destination country.

Unaccompanied Pets or Pets Traveling as Cargo

British Airways uses a variety of partners to support live animal transportation via cargo. However, most traveling animals will be handled by British Airways’ sister company, IAG World Cargo. They have been moving live animals since the 1950s and have the staff and expertise to manage the complexities and sensitivity of moving pets.

3) For your pet to travel unaccompanied with IAG World Cargo, you will need to find a travel crate that meets IATA (International Air Transport Association) standards for type and size. We have more information on what these standards are, including the best way to find the right size for your pet, on our website. A PetRelocation consultant will also be happy to guide you through this process. (see: Pet Travel Crates)

4) Submit an Enquiry to Book Your Flight: To make reservations for your pet to fly in cargo it is best to submit an inquiry on the IAG Cargo Website (at the bottom of the page) within 14 days of your pet’s travels. They have specialized pet staff to find safe routing for your pet and ensure you have the knowledge of all of the necessary steps needed to move to your destination country.

Ralph and Riley traveled on British Airways

On top of needing to be aware of your country’s import requirements, the IAG Cargo Staff may ask for the following information to book your pet’s flight:

  • Shipper information (name, address, and telephone number)
  • Consignee information (name, address, and telephone number)
  • Travel details (departure and arrival airports, desired flight day)
  • Pet details (name, age, sex, species, breed, weight, kennel size)
  • A picture of your pet standing next to his or her travel kennel to assure they meet sizing requirements. 

Even if you have experience moving pets to certain destinations, British Airways (or IAG Cargo) may request that you work with a dedicated pet-shipping company to organize your booking. PetRelocation has an account with British Airways and will be ready to assist, should this be requested for your pet’s move. Let us know if this is the case!

Breed Restrictions

British Airways has restrictions on the following breeds. If your dog is one of the following, you will need to consider another airline

  • Bulldogs 
  • Pugs
  • Pekinese 
  • Bull terrier
  • Fila Brazileiros
  • Japanese Tosa 
  • Dogo Argentino
  • Pit Bull

Pricing Structure for IAG Cargo

The base air freight charges are calculated by using the kennel’s chargeable weight (volume) in kilograms. Additional fees, like fuel surcharges or security fees, are based on the pet and kennel’s combined actual weight. Beyond this, certain transit or entry charges may be charged per pet if required for your routing.

Need help with your cargo booking? Contact us to learn more about your safe pet travel options.


PetRelocation Team


Air Travel, Airlines



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