Pug Travel Story: Aggie’s Relocation to Japan

Aggie the pugIncredible Experiences: The Challenges of Dog Shipping to Japan

We just moved to Okinawa, Japan and had to leave our Pug, Aggie behind due to flight restrictions and quarantine. 

It was so hard to leave her, she is part of our family and it's not complete when she's not with us. I looked at the process of importing her to Japan when we first found out we were coming here. I just stared at the requirements and cried because there was so much to do. It scared me.

I thought that I would mess it up and she wouldn't get to us. This is when I made the decision to go online and find a company that deals with this. I googled and your company popped up and I read the reviews and knew this was the right decision.

I contacted your office and the response was instant and the customer service was amazing. I knew our girl would be well taken care of. I worked with Mandy and Kelcey and they are so awesome and on top of things. We left Aggie with my parents and my parents told me on a few occasions how much they liked working with Mandy and knew we had made the right decision as well.

Barbara was the first contact in Salt Lake City and my parents says she was fantastic. The contact in Tokyo, Tomi, was fantastic as well. She called me a week before Aggie left to introduce herself and give me information, etc.

While Aggie was traveling I received emails along the way letting me know she had arrived/left safely. This gave me such great comfort. The day arrived for us to collect her from the airport and it took only a matter of minutes to have her released to us. We had heard horror stories that it takes a long time to have them released, not the case with us, lickity split. 

I can't thank you enough for the wonderful and amazing help, concern, and great communication we received. I tell everybody how wonderful the service was that you provided. We have our little girl and now our family is complete.

Thank you and a huge thank you to Mandy and Kelcey! You need to hold onto them forever!!



Pet Travel Details:

Name: Erika
Pet's Name: Aggie
From: Utah, United States
To: Okinawa, Japan


Need help arranging safe pet transportation for your dog, cat, or other pet? Contact us for a consultation.


PetRelocation Team


Air Travel, Airlines, Incredible Experiences


Dogs, Snub-Nosed Breeds




Add a Comment

By Kelsey on January 4, 2018 at 10:10 am

Hello,Did Aggie fly in the cargo hold?Thanks, Kelsey

By Christina at PetRelocation on January 4, 2018 at 10:56 am

Hi Kelsey,

Yes, she did! Most of the pets we move travel in cargo on airlines that are attentive to pets’ needs and have established pet policies in place. If you’re curious about what happens when pets fly in cargo, we’ve put together a list of Pet Cargo Myths and Facts to help shed some light on the actual experience. Thanks for your question!

By Jane on October 17, 2017 at 10:30 pm

Hi I want to know what you did along the way and what was the flight restrictions you encountered when you moved to oki that delayed you from moving your pug. I have A pug that I can’t leave and will be moving to okinawa. If you can give me some help that would be awesome. Thanks

By bethany@petrelocation.com on October 18, 2017 at 10:31 am

Hello Jane, thanks for your questions!

Aggie was flown to Japan with United Airlines and they will not allow snub-nosed breeds, like pugs, travel from May 15 through September 15 for safety reasons. Many airlines have seasonal or temperature restrictions like this so that will be important to keep in mind for your pug.

Beyond this, the rules and requirements for bringing a dog to Japan can be found here.

Should you need further guidance than this, we're happy to assist! Just reach out to us here and one of our consultants will be in touch. Thanks again!

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